Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/06/19) */
June 16, 2015
Mr. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 10, 2015, we received your complaint, dated June 8, 2015, filed...
with the Revdex.com.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on June 11, 15 and 16, 2015, and I left three messages.
You maintain that you referred five people to DISH Network but you did not get the monthly $5.00 discount for the Refer a Friend promotion. You indicated that you were to receive a free PlayStation 4 with the referral of five people.
The DISH Network Refer a Friend promotion offers the existing customer a $5.00 monthly credit for ten months when they provide a new customer with a Refer a Friend certificate. The new customer must provide the certificate number at the time the order for service is placed so that it can be linked to the referring customer's account. Otherwise this offer is invalid.
Our records reveal that one Refer a Friend certificate was redeemed on February 12, 2015, and you have received three of the ten $5.00 monthly credits for that referral. No other certificates have been used.
Your DISH Network service was activated on February 3, 2015. The promotional offer for a PlayStation 4 expired on December 31, 2014.
We apologize for the confusion.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have all supporting documentation to where I refer 5 people and I have a full chat session and I downloaded and saved where the representative told me that they would be giving me the Playstation 4 I've had nothing but lies and problems dealing with DISH Network customer service I want relieved from my Dish Network contract and services.without RepercussionsI have a very nasty voice message as well from a DISH Network representative telling me that I was lying
Final Consumer Response /* (4200, 11, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised the PlayStation 4 both by the installer and by the representative that I chatted with for my troubles I know the promotion has ended but I was promised it anyway by the representative and I had my chat with because the Installer lied to me if you check my account I had nothing but trouble since the very day that it was installed made multiple calls to customer service with very little getting accomplished also the representative that tried to reach me about the better business complaint left a very rude voicemail on my phone the only reason I went through the trouble to sell Dish Network to my friends is because of the promise for the PlayStation 4 is very unfortunate that the installer lied to me but in a chat session with a representative said that they would make that right
Final Business Response /* (4000, 13, 2015/07/09) */
July 8, 2015
Mr. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the Revdex.com.
You continue to claim that you were supposed to receive a PlayStation 4. As previously advised, that promotional offer expired on December 30, 2014, and your account was established on February 3, 2015. You did not qualify for that promotion because it was no longer available when you activated your account. I apologize if you were provided with misinformation.
You indicated that you have experienced many difficulties since your activation. A review of your account reveals the only technical issue reported (April 8, 2015) was weather-related and was resolved the same day.
You said you are dissatisfied with my voicemail, which provided you with account updates. Please understand it was not my intent to frustrate you further.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
[redacted] Dear Ms. [redacted]: On April 26, 2016, we received your complaint, dated April 25, 2016, filed with the Revdex.com. You said you were advised that your early termination fee was waived, but then $463.27 was debited from your bank account. When we spoke, I advised you that although the fee was valid, I waived the fee and refunded $463.27 to you. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
Initial Business Response /* (1000, 4, 2015/11/16) */
November 13, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms. [redacted]:
On November 13, 2015, we received your correspondence, dated November 12, 2015, filed with the...
Revdex.com.
You stated that a DISH Network account was opened using your information without your authorization. You requested that the debt not be applied to your credit report and the matter be resolved.
When we spoke today, I advised you that an ID Theft investigation would need to be completed. I sent the necessary forms to you at [redacted]@live.siouxcityschools.com. You indicated that you had a fraud alert on your Social Security Number when this account was established. I explained that that would be addressed during the investigation.
You will be contacted by a member of our ID Theft Investigation Team once your completed paperwork is received.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
May 5, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On May 3, 2016, we received your complaint, dated April 30, 2016, filed with the Revdex.com. You expressed concern with the service charges on your account. You maintain that you did not use the service for the month of April 2016, but you were still billed. You also stated that although you were given a credit for the services, you were still charged $36.44. Your account was established with our Flex TV promotion. This is a pay-in-advance promotion that requires your monthly payment to be received on or before your due date (the 28th of each month). If a payment is not received, your service is interrupted for non-payment. The billing statement of $250.48 included two months of service (March 30, 2016, through May 29, 2016). Our records do not show that you contacted us in April 2016 to stop your service. As a result, we continued to bill you. Since a payment was not received, your service was interrupted for non-payment on March 30, 2016. The service interruption was canceled and your service was restarted on April 28, 2016, when we received your payment of $125.24. While a credit of $88.80 was applied to your account, your account was left with a balance due of $36.44. When I spoke with you by phone on May 4, 2016, I advised you that I applied a credit of $36.44 to your account for the previous charges. I also submitted a refund for this amount to your credit card account. Please allow three to five business days for processing. In addition, I removed the Protection Plan as you requested. Going forward, please contact us directly to stop your service when it is not in use. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
Tell us why here...October 24, 2016 Dear Ms. [redacted]: On October 5, 2016, we received your complaint, dated October 1, 2016, filed with the Revdex.com. You indicated that your credit card account was charged without your authorization for an early...
termination fee. You requested a refund. When we spoke, I advised you that the payment made with the card ending in 6540 for $120.00 was submitted on September 30, 2016, and it was refunded on October 4, 2016. The payment made with the card ending in 1106 was submitted on September 30, 2016, but it was never processed. Confirmation that this payment was not processed was received on October 5, 2016. On October 19, 2016, you called to provide me with an account number where DISH Network can deposit your second refund. I explained to you that there is no second refund and asked you to verify with your bank the transactions you were charged for. You disagreed and you ended the call. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT###-###-####
Initial Business Response /* (1000, 10, 2015/07/24) */
July 22, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr. [redacted]:
On July 13, 2015, we received your complaint, dated July 9, 2015, filed with the Better...
Business Bureau.
You stated that you recently contacted DISH Network to establish service. You were informed that a new account could not be approved at this time because a previous account established by your brother, Mr. [redacted], using the same phone number and address had a $548.47 balance in collections. You were not involved with the account in question and you requested confirmation that you and your spouse's name and Social Security Number (SSN) are not associated with the account.
When we spoke today, I explained that our collections department was unable to verify the $548.47 debt and the charge will be removed from Mr. [redacted] credit report. I confirmed that neither you nor your spouse's name and SSN were associated with the account. I offered to assist you in establishing a new account in your name. You indicated that this was no longer required.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Dear Ms. [redacted]: On June 29, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com. You expressed concern with the balance of $98.00 that was reported to collections. You indicated that you were not provided with boxes to return the equipment and you later found out that the equipment was obsolete. Your service was disconnected on January 21, 2015, for non-payment. Our records show that a box for the return of the equipment was shipped to your home on March 26, 2016, and it was delivered on March 31, 2015. Since the receiver (model 322) and LNBF (eyepiece on the satellite dish) were not returned within the required time frame, you were charged $98.00. When you contacted us on October 12, 2015, regarding the charges on the account, a request was made for a box to be sent to your home; however, a box was not shipped because the receiver had become obsolete. I regret that this information was not provided. The equipment fees were removed from your account on June 27, 2016, leaving a zero balance. When I spoke with you by phone on July 1, 2016, I advised you that I requested that any information reported to the credit bureaus be removed. Please allow six to eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
Complaint: [redacted]
I am rejecting this response because: there was no payment made through an online account never have I authorized a payment of 10.02 there was a 10.00 payment that was authorized and also sent through the bank for the reason of getting the service turned back on. I would very much like to see proof of the other payment since we did not make it and have not received anything through our online acct showing authorization for such. Also I have been told by other personnel that the payments were sent in by receiver, so it can't be both. I think they are making it up as they go
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/11/04) */
November 3, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 30, 2015, we received your complaint, dated October 29, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on October 30 and November 2 and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt.
You state that you have been having ongoing technical issues with your internet service. You requested that we release you from your TV and internet agreement.
I'm willing to release you from your internet contract without penalty. However, we consider the TV contract to be valid, as you have not reported any issues with the service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attempted to contact scott diaz at the number listed, I also tried to go thru dish customer service, but there is no mention of the resolution mentioned by mr ruiz, there are still charges from the internet service plus now there are charges for t v service, the boxes are not even hooked up. I also requested I gewt one person to handle this account, but they stated that was not possible. do you have any idea how many hours I have spent trying to handle this issue.
Final Business Response /* (4000, 8, 2015/11/24) */
November 18, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On November 17, 2015, we received your rebuttal, dated November 16, 2015, filed with the Revdex.com.
You said that you would like the internet service disconnected and you expressed concern with being billed for TV service you have not used.
When we spoke by phone, I canceled your internet service without penalty and provided you with the equipment return disclosures. In addition, I removed the balance of $296.04 from your account. Lastly, I set up an installation of your TV service at your new residence.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
February 9, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On February 8, 2017, we received your complaint, dated February 7, 2017, filed with the Revdex.com. You expressed concern that your monthly promotional credits were forfeited when you placed your DISH Network service on pause. A review of our records indicates that Mr. [redacted] from our Corporate Escalations Team addressed this issue on February 7, 2017. Mr. [redacted] advised you that he had reinstated the offer, which you accepted online the same day. We sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing your concerns to our attention. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted]
[redacted]
[redacted]
[redacted] Dear Ms. [redacted]: On February 17, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com. You said that your residence was foreclosed which caused you to lose your leased equipment. You requested that the unreturned equipment fees applied to your account be waived. I attempted to reach you at [redacted] on February 17, 18 and 19, 2016, and I left three voicemails. In my last message, I advised you that DISH Network is not able to retrieve your equipment, as you agreed to be responsible for the return of all leased equipment associated with your account. While we regret any inconvenience, as DISH Network has no control of this situation and as you agreed to return the equipment, we are unable to waive the unreturned equipment fees. Once receivers associated with your account are returned, the fees will be removed. Enclosed is a copy of your customer agreement for your records. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
July 28, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On July 19, 2017, we received your complaint, dated July 18, 2017, filed with the Revdex.com. My attempts to reach you by phone on July 25, 26 and 28, 2017, have been unsuccessful; however, I left a voice message on each attempt. I also sent three emails requesting contact from you. You indicated that our free section of Video On Demand (VOD) contains content that is not free. You asked that we correct this so that only free content is made available. DISH Network offers premium movie channels and if you subscribe to them, they provide free VOD content. I regret that you are not satisfied with our setup; however, this is a great way to let customers know of the perks they can receive by subscribing to a premium movie channel. I would be happy to add [redacted] to your account for free for three months. Please let me know if you are interested in my offer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] Dear Ms. [redacted]: On April 1, 2016, we received your complaint, dated March 31, 2016, filed with the Revdex.com. You disputed the balance associated with your DISH Network account. When we spoke, I advised you that I made an exception and waived the $442.76 balance as a courtesy. Please note that our records indicate you initiated dishNET internet service shortly before disconnecting your DISH Network TV account. As the two services are separate but their billing is bundled, you must disconnect both services. As the internet service was not disconnected, a $420.00 early termination fee was applied. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
March 24, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 22, 2016, we received your rebuttal, dated March 21, 2016, filed with the Revdex.com. You expressed concern with the date that the premium channels were removed from your account and you disputed the billing. I reviewed your recorded call that took place on January 4, 2016. The agent advised you that the premium channels will be automatically removed from your account on February 18, 2016. When we spoke today, I attempted to explain that DISH Network bills for service in advance; therefore, your bill reflected the premium channel cost for the fourth month of service. The premium channels were removed on February 18, 2016, and a prorated credit of $67.72 was applied to your account for these channels. The credit of $67.72, along with the credit of $10.00 for the technician visit and the adjusted tax you’re your total credit balance $76.93. This credit covered the amount due for your satellite TV service from March 29, 2016, through April 28, 2016. The remaining credit of $19.94 was transferred to your TDS bundle account. The billing is accurate and no additional credit is warranted. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
8[redacted]###-###-####614 Dear Ms. [redacted]: On January 2, 2018, we received your complaint, dated December 29, 2017, filed with the Revdex.com. You indicated that you reduced your service to a minimum programming level because your HOA at your new residence does not allow the satellite dish to be installed. However, when you returned the equipment, the service was disconnected and you were charged an early termination fee. You disputed the early termination fee. When I spoke with you by telephone today, I apologized for the inconvenience and as an exception, I waived the $208.98 balance, which included the $200.00 early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because: I have tried contacting National Satellite Systems. They called me last week, as a matter of fact, because of the fact the I blocked payment on the account. Again I asked to hear the recorded conversations of the sales phone calls and again this did not happen. At least they did not transfer me over to DISH like they have in the past for an endless ping pong match! National Satellite Company, per say, is a representative of DISH because they are involved with sales. I would think communication between the two (DISH and National Satellite Systems) would be a necessary component for customer satisfaction - evidently not! Well after having my services shut down without so much as an inquiry as to why we stopped payment on the bill, the exact purpose for doing it, that was enough for me. My account has been cancelled, DISH equipment returned and my credit card company has been notified to block any payments. All it would have taken was a simple listen to the calls but that would have proved our point, we did not get the services ordered and expected! We are now happily back with Directv with our local Manhattan stations as requested by us from DISH.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/05/15) */
April 29, 2015
Ms. [redacted] St.
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the...
Revdex.com.
You said that when your DISH Network account was restarted you were charged fees that you want to dispute. You would like to speak with someone regarding the bill, and to receive a refund.
When we spoke by phone I informed you that we have applied credits for:
Refer a Friend $4.50
Programming change $5.00
Hopper magazine $3.99
Box return $10.00
I advised you that the adjustments will be reflected on your next billing statement. I offered you a refund, but you told me to leave the credit on your account.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally agreed to properly fix my account as far as the over billing goes. It's just too bad a customer has to go to this extreme before they provide customer service.
Initial Business Response /* (1000, 5, 2015/07/02) */
July 1, 2015
Ms. [redacted] J. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 29, 2015, we received your complaint, dated June 27, 2015, filed with the Better...
Business Bureau.
You expressed concern with the weather-related technical issues that you are experiencing with your service and the lack of account credits applied for this issue. You also maintain that you were unaware of the terms of the service until a service agreement was provided on May 20, 2015.
Heavy rain, snow or dense cloud cover can affect the satellite signal, which may interrupt your programming service; however, your service will return after the weather condition has passed. Aiming the satellite dish to get the strongest signal during installation will help prevent these weather conditions from interrupting the signal. Account credits are not typically applied for these issues as they are out of DISH Network's control.
Our records reveal that a service agreement was provided via email to [redacted]@ATT.NET on January 20, 2015, when your service was activated. Enclosed is a copy of the agreement for your review.
When I spoke with you by phone on June 29, 2015, you accepted my offer to schedule a free technician visit. Our records confirm that the appointment was completed on June 30, 2015, and the installer relocated your satellite dish. I also applied a credit of $87.49 to your account for one month of service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
AS of right now every thing seems to be in order they adjust my bill came out and reset dish on brick siding on home also was told that the person who set it up in january did a bad job. THanks for your help in this matter [redacted]
The response is unacceptable and the bill will remain unpaid. I did call and I did speak with their representatives. I did call them back when they called me since the complaint has been submitted. This is the same way they treat all of their customers. This is the reason why they will go out of business. People are cutting the cord everyday and will no longer pay for lack of programming and lack of customer service. They were contacted in Nov and in Dec to disconnect the service and they did not. Yes when I called in Jan they told me that my service would be disconnected the end of January but not because I had not called but because they did not disconnect when they were told. I will contact the credit bureau and dispute the charge and contact my attorney.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/06/19) */
June 16, 2015
Mr. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 10, 2015, we received your complaint, dated June 8, 2015, filed...
with the Revdex.com.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on June 11, 15 and 16, 2015, and I left three messages.
You maintain that you referred five people to DISH Network but you did not get the monthly $5.00 discount for the Refer a Friend promotion. You indicated that you were to receive a free PlayStation 4 with the referral of five people.
The DISH Network Refer a Friend promotion offers the existing customer a $5.00 monthly credit for ten months when they provide a new customer with a Refer a Friend certificate. The new customer must provide the certificate number at the time the order for service is placed so that it can be linked to the referring customer's account. Otherwise this offer is invalid.
Our records reveal that one Refer a Friend certificate was redeemed on February 12, 2015, and you have received three of the ten $5.00 monthly credits for that referral. No other certificates have been used.
Your DISH Network service was activated on February 3, 2015. The promotional offer for a PlayStation 4 expired on December 31, 2014.
We apologize for the confusion.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have all supporting documentation to where I refer 5 people and I have a full chat session and I downloaded and saved where the representative told me that they would be giving me the Playstation 4 I've had nothing but lies and problems dealing with DISH Network customer service I want relieved from my Dish Network contract and services.without RepercussionsI have a very nasty voice message as well from a DISH Network representative telling me that I was lying
Final Consumer Response /* (4200, 11, 2015/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised the PlayStation 4 both by the installer and by the representative that I chatted with for my troubles I know the promotion has ended but I was promised it anyway by the representative and I had my chat with because the Installer lied to me if you check my account I had nothing but trouble since the very day that it was installed made multiple calls to customer service with very little getting accomplished also the representative that tried to reach me about the better business complaint left a very rude voicemail on my phone the only reason I went through the trouble to sell Dish Network to my friends is because of the promise for the PlayStation 4 is very unfortunate that the installer lied to me but in a chat session with a representative said that they would make that right
Final Business Response /* (4000, 13, 2015/07/09) */
July 8, 2015
Mr. [redacted]
[redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the Revdex.com.
You continue to claim that you were supposed to receive a PlayStation 4. As previously advised, that promotional offer expired on December 30, 2014, and your account was established on February 3, 2015. You did not qualify for that promotion because it was no longer available when you activated your account. I apologize if you were provided with misinformation.
You indicated that you have experienced many difficulties since your activation. A review of your account reveals the only technical issue reported (April 8, 2015) was weather-related and was resolved the same day.
You said you are dissatisfied with my voicemail, which provided you with account updates. Please understand it was not my intent to frustrate you further.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
April 29, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On April 26, 2016, we received your complaint, dated April 25, 2016, filed with the Revdex.com. You said you were advised that your early termination fee was waived, but then $463.27 was debited from your bank account. When we spoke, I advised you that although the fee was valid, I waived the fee and refunded $463.27 to you. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
Initial Business Response /* (1000, 4, 2015/11/16) */
November 13, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms. [redacted]:
On November 13, 2015, we received your correspondence, dated November 12, 2015, filed with the...
Revdex.com.
You stated that a DISH Network account was opened using your information without your authorization. You requested that the debt not be applied to your credit report and the matter be resolved.
When we spoke today, I advised you that an ID Theft investigation would need to be completed. I sent the necessary forms to you at [redacted]@live.siouxcityschools.com. You indicated that you had a fraud alert on your Social Security Number when this account was established. I explained that that would be addressed during the investigation.
You will be contacted by a member of our ID Theft Investigation Team once your completed paperwork is received.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
May 5, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On May 3, 2016, we received your complaint, dated April 30, 2016, filed with the Revdex.com. You expressed concern with the service charges on your account. You maintain that you did not use the service for the month of April 2016, but you were still billed. You also stated that although you were given a credit for the services, you were still charged $36.44. Your account was established with our Flex TV promotion. This is a pay-in-advance promotion that requires your monthly payment to be received on or before your due date (the 28th of each month). If a payment is not received, your service is interrupted for non-payment. The billing statement of $250.48 included two months of service (March 30, 2016, through May 29, 2016). Our records do not show that you contacted us in April 2016 to stop your service. As a result, we continued to bill you. Since a payment was not received, your service was interrupted for non-payment on March 30, 2016. The service interruption was canceled and your service was restarted on April 28, 2016, when we received your payment of $125.24. While a credit of $88.80 was applied to your account, your account was left with a balance due of $36.44. When I spoke with you by phone on May 4, 2016, I advised you that I applied a credit of $36.44 to your account for the previous charges. I also submitted a refund for this amount to your credit card account. Please allow three to five business days for processing. In addition, I removed the Protection Plan as you requested. Going forward, please contact us directly to stop your service when it is not in use. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
Tell us why here...October 24, 2016 Dear Ms. [redacted]: On October 5, 2016, we received your complaint, dated October 1, 2016, filed with the Revdex.com. You indicated that your credit card account was charged without your authorization for an early...
termination fee. You requested a refund. When we spoke, I advised you that the payment made with the card ending in 6540 for $120.00 was submitted on September 30, 2016, and it was refunded on October 4, 2016. The payment made with the card ending in 1106 was submitted on September 30, 2016, but it was never processed. Confirmation that this payment was not processed was received on October 5, 2016. On October 19, 2016, you called to provide me with an account number where DISH Network can deposit your second refund. I explained to you that there is no second refund and asked you to verify with your bank the transactions you were charged for. You disagreed and you ended the call. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT###-###-####
Initial Business Response /* (1000, 10, 2015/07/24) */
July 22, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr. [redacted]:
On July 13, 2015, we received your complaint, dated July 9, 2015, filed with the Better...
Business Bureau.
You stated that you recently contacted DISH Network to establish service. You were informed that a new account could not be approved at this time because a previous account established by your brother, Mr. [redacted], using the same phone number and address had a $548.47 balance in collections. You were not involved with the account in question and you requested confirmation that you and your spouse's name and Social Security Number (SSN) are not associated with the account.
When we spoke today, I explained that our collections department was unable to verify the $548.47 debt and the charge will be removed from Mr. [redacted] credit report. I confirmed that neither you nor your spouse's name and SSN were associated with the account. I offered to assist you in establishing a new account in your name. You indicated that this was no longer required.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
July 5, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Ms. [redacted]: On June 29, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com. You expressed concern with the balance of $98.00 that was reported to collections. You indicated that you were not provided with boxes to return the equipment and you later found out that the equipment was obsolete. Your service was disconnected on January 21, 2015, for non-payment. Our records show that a box for the return of the equipment was shipped to your home on March 26, 2016, and it was delivered on March 31, 2015. Since the receiver (model 322) and LNBF (eyepiece on the satellite dish) were not returned within the required time frame, you were charged $98.00. When you contacted us on October 12, 2015, regarding the charges on the account, a request was made for a box to be sent to your home; however, a box was not shipped because the receiver had become obsolete. I regret that this information was not provided. The equipment fees were removed from your account on June 27, 2016, leaving a zero balance. When I spoke with you by phone on July 1, 2016, I advised you that I requested that any information reported to the credit bureaus be removed. Please allow six to eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
Complaint: [redacted]
I am rejecting this response because: there was no payment made through an online account never have I authorized a payment of 10.02 there was a 10.00 payment that was authorized and also sent through the bank for the reason of getting the service turned back on. I would very much like to see proof of the other payment since we did not make it and have not received anything through our online acct showing authorization for such. Also I have been told by other personnel that the payments were sent in by receiver, so it can't be both. I think they are making it up as they go
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/11/04) */
November 3, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 30, 2015, we received your complaint, dated October 29, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on October 30 and November 2 and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt.
You state that you have been having ongoing technical issues with your internet service. You requested that we release you from your TV and internet agreement.
I'm willing to release you from your internet contract without penalty. However, we consider the TV contract to be valid, as you have not reported any issues with the service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attempted to contact scott diaz at the number listed, I also tried to go thru dish customer service, but there is no mention of the resolution mentioned by mr ruiz, there are still charges from the internet service plus now there are charges for t v service, the boxes are not even hooked up. I also requested I gewt one person to handle this account, but they stated that was not possible. do you have any idea how many hours I have spent trying to handle this issue.
Final Business Response /* (4000, 8, 2015/11/24) */
November 18, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On November 17, 2015, we received your rebuttal, dated November 16, 2015, filed with the Revdex.com.
You said that you would like the internet service disconnected and you expressed concern with being billed for TV service you have not used.
When we spoke by phone, I canceled your internet service without penalty and provided you with the equipment return disclosures. In addition, I removed the balance of $296.04 from your account. Lastly, I set up an installation of your TV service at your new residence.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
February 9, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On February 8, 2017, we received your complaint, dated February 7, 2017, filed with the Revdex.com. You expressed concern that your monthly promotional credits were forfeited when you placed your DISH Network service on pause. A review of our records indicates that Mr. [redacted] from our Corporate Escalations Team addressed this issue on February 7, 2017. Mr. [redacted] advised you that he had reinstated the offer, which you accepted online the same day. We sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing your concerns to our attention. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted]
[redacted]
[redacted]
[redacted]
February 19, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 17, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com. You said that your residence was foreclosed which caused you to lose your leased equipment. You requested that the unreturned equipment fees applied to your account be waived. I attempted to reach you at [redacted] on February 17, 18 and 19, 2016, and I left three voicemails. In my last message, I advised you that DISH Network is not able to retrieve your equipment, as you agreed to be responsible for the return of all leased equipment associated with your account. While we regret any inconvenience, as DISH Network has no control of this situation and as you agreed to return the equipment, we are unable to waive the unreturned equipment fees. Once receivers associated with your account are returned, the fees will be removed. Enclosed is a copy of your customer agreement for your records. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
July 28, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On July 19, 2017, we received your complaint, dated July 18, 2017, filed with the Revdex.com. My attempts to reach you by phone on July 25, 26 and 28, 2017, have been unsuccessful; however, I left a voice message on each attempt. I also sent three emails requesting contact from you. You indicated that our free section of Video On Demand (VOD) contains content that is not free. You asked that we correct this so that only free content is made available. DISH Network offers premium movie channels and if you subscribe to them, they provide free VOD content. I regret that you are not satisfied with our setup; however, this is a great way to let customers know of the perks they can receive by subscribing to a premium movie channel. I would be happy to add [redacted] to your account for free for three months. Please let me know if you are interested in my offer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
April 4, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On April 1, 2016, we received your complaint, dated March 31, 2016, filed with the Revdex.com. You disputed the balance associated with your DISH Network account. When we spoke, I advised you that I made an exception and waived the $442.76 balance as a courtesy. Please note that our records indicate you initiated dishNET internet service shortly before disconnecting your DISH Network TV account. As the two services are separate but their billing is bundled, you must disconnect both services. As the internet service was not disconnected, a $420.00 early termination fee was applied. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
March 24, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 22, 2016, we received your rebuttal, dated March 21, 2016, filed with the Revdex.com. You expressed concern with the date that the premium channels were removed from your account and you disputed the billing. I reviewed your recorded call that took place on January 4, 2016. The agent advised you that the premium channels will be automatically removed from your account on February 18, 2016. When we spoke today, I attempted to explain that DISH Network bills for service in advance; therefore, your bill reflected the premium channel cost for the fourth month of service. The premium channels were removed on February 18, 2016, and a prorated credit of $67.72 was applied to your account for these channels. The credit of $67.72, along with the credit of $10.00 for the technician visit and the adjusted tax you’re your total credit balance $76.93. This credit covered the amount due for your satellite TV service from March 29, 2016, through April 28, 2016. The remaining credit of $19.94 was transferred to your TDS bundle account. The billing is accurate and no additional credit is warranted. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
[redacted]
*
*
*
[redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
8[redacted]###-###-####614 Dear Ms. [redacted]: On January 2, 2018, we received your complaint, dated December 29, 2017, filed with the Revdex.com. You indicated that you reduced your service to a minimum programming level because your HOA at your new residence does not allow the satellite dish to be installed. However, when you returned the equipment, the service was disconnected and you were charged an early termination fee. You disputed the early termination fee. When I spoke with you by telephone today, I apologized for the inconvenience and as an exception, I waived the $208.98 balance, which included the $200.00 early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because: I have tried contacting National Satellite Systems. They called me last week, as a matter of fact, because of the fact the I blocked payment on the account. Again I asked to hear the recorded conversations of the sales phone calls and again this did not happen. At least they did not transfer me over to DISH like they have in the past for an endless ping pong match! National Satellite Company, per say, is a representative of DISH because they are involved with sales. I would think communication between the two (DISH and National Satellite Systems) would be a necessary component for customer satisfaction - evidently not! Well after having my services shut down without so much as an inquiry as to why we stopped payment on the bill, the exact purpose for doing it, that was enough for me. My account has been cancelled, DISH equipment returned and my credit card company has been notified to block any payments. All it would have taken was a simple listen to the calls but that would have proved our point, we did not get the services ordered and expected! We are now happily back with Directv with our local Manhattan stations as requested by us from DISH.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/05/15) */
April 29, 2015
Ms. [redacted] St.
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the...
Revdex.com.
You said that when your DISH Network account was restarted you were charged fees that you want to dispute. You would like to speak with someone regarding the bill, and to receive a refund.
When we spoke by phone I informed you that we have applied credits for:
Refer a Friend $4.50
Programming change $5.00
Hopper magazine $3.99
Box return $10.00
I advised you that the adjustments will be reflected on your next billing statement. I offered you a refund, but you told me to leave the credit on your account.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally agreed to properly fix my account as far as the over billing goes. It's just too bad a customer has to go to this extreme before they provide customer service.
Initial Business Response /* (1000, 5, 2015/07/02) */
July 1, 2015
Ms. [redacted] J. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 29, 2015, we received your complaint, dated June 27, 2015, filed with the Better...
Business Bureau.
You expressed concern with the weather-related technical issues that you are experiencing with your service and the lack of account credits applied for this issue. You also maintain that you were unaware of the terms of the service until a service agreement was provided on May 20, 2015.
Heavy rain, snow or dense cloud cover can affect the satellite signal, which may interrupt your programming service; however, your service will return after the weather condition has passed. Aiming the satellite dish to get the strongest signal during installation will help prevent these weather conditions from interrupting the signal. Account credits are not typically applied for these issues as they are out of DISH Network's control.
Our records reveal that a service agreement was provided via email to [redacted]@ATT.NET on January 20, 2015, when your service was activated. Enclosed is a copy of the agreement for your review.
When I spoke with you by phone on June 29, 2015, you accepted my offer to schedule a free technician visit. Our records confirm that the appointment was completed on June 30, 2015, and the installer relocated your satellite dish. I also applied a credit of $87.49 to your account for one month of service.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
AS of right now every thing seems to be in order they adjust my bill came out and reset dish on brick siding on home also was told that the person who set it up in january did a bad job. THanks for your help in this matter [redacted]
The response is unacceptable and the bill will remain unpaid. I did call and I did speak with their representatives. I did call them back when they called me since the complaint has been submitted. This is the same way they treat all of their customers. This is the reason why they will go out of business. People are cutting the cord everyday and will no longer pay for lack of programming and lack of customer service. They were contacted in Nov and in Dec to disconnect the service and they did not. Yes when I called in Jan they told me that my service would be disconnected the end of January but not because I had not called but because they did not disconnect when they were told. I will contact the credit bureau and dispute the charge and contact my attorney.