Tell us why here...October 24, 2016 Dear Ms. [redacted]: On October 5, 2016, we received your complaint, dated October 1, 2016, filed with the Revdex.com. You indicated that your credit card account was charged without your authorization for an early...
termination fee. You requested a refund. When we spoke, I advised you that the payment made with the card ending in 6540 for $120.00 was submitted on September 30, 2016, and it was refunded on October 4, 2016. The payment made with the card ending in 1106 was submitted on September 30, 2016, but it was never processed. Confirmation that this payment was not processed was received on October 5, 2016. On October 19, 2016, you called to provide me with an account number where DISH Network can deposit your second refund. I explained to you that there is no second refund and asked you to verify with your bank the transactions you were charged for. You disagreed and you ended the call. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT###-###-####
[redacted] Dear Ms. [redacted]: On April 28, 2016, we received your complaint, dated April 27, 2016, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on April 28 and 29, 2016, and May 2, 2016, were unsuccessful; however, I left three messages. You expressed concern with the charges that were applied to your account for the movie channels. You indicated that you were told the movie channels would be removed automatically at the end of the free trial. We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel. The movie channels (HBO, Cinemax, Showtime and Starz) and DISH Movie package were included with your promotion for three months free. Since the offer ended on February 24, 2016, and the channels were not removed, you began to be billed the regular service charges totaling $60.00. Our records show that on February 3, 2016, we notified you via email at [redacted]@yahoo.com the promotion was ending. We also provided reminders of the promotional offers on your first three billing statements. Your February 25, 2016, billing statement disclosed that the promotion had ended and the charges were included in the amount billed. The services were removed from your account on April 12, 2016. A total credit of $85.97 was applied to your account for the past charges. I made an exception and applied an additional credit of $34.03 to your account to total the $120.00 billed. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
February 9, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On February 8, 2017, we received your complaint, dated February 7, 2017, filed with the Revdex.com. You expressed concern that your monthly promotional credits were forfeited when you placed your DISH Network service on pause. A review of our records indicates that Mr. [redacted] from our Corporate Escalations Team addressed this issue on February 7, 2017. Mr. [redacted] advised you that he had reinstated the offer, which you accepted online the same day. We sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing your concerns to our attention. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 4, 2015/11/16) */
November 13, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms. [redacted]:
On November 13, 2015, we received your correspondence, dated November 12, 2015, filed with the...
Revdex.com.
You stated that a DISH Network account was opened using your information without your authorization. You requested that the debt not be applied to your credit report and the matter be resolved.
When we spoke today, I advised you that an ID Theft investigation would need to be completed. I sent the necessary forms to you at [redacted]@live.siouxcityschools.com. You indicated that you had a fraud alert on your Social Security Number when this account was established. I explained that that would be addressed during the investigation.
You will be contacted by a member of our ID Theft Investigation Team once your completed paperwork is received.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
[redacted] Dear Ms. [redacted]: On December 21, 2017, we received your complaint, dated December 20, 2017, filed with the Revdex.com. You disputed the $150.00 early termination fee applied to your DISH Network account. You claimed that a DISH Network agent added a 24-month commitment without your authorization. When we spoke, I advised you that our agents do not receive a commission if you agree to a 24-month price lock promotion. Our records indicate that you agreed to the terms of our Renewal Offer promotion on March 1, 2017, through your myDISH.com online account. You received a reduced monthly rate and price lock since that time. While our records indicate that you agreed to the terms of the Renewal Offer, and while you received the benefit of that offer, I made an exception and waived the $150.00 early termination fee as a courtesy. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 18, 2015
Ms. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On December 17, 2015, we received your correspondence, dated December 16, 2015, filed with the Revdex.com.
You said that a...
DISH Network technician took the equipment from your home after the disconnection of your service. You disputed the unreturned equipment fee and asked for compensation of $100.00.
Please note that DISH Network does not offer a service to pick up leased equipment after an account is canceled. When an account is disconnected, return boxes and labels are delivered to the customer's home by UPS for the equipment return to our warehouse location.
Our records reveal that you spoke with Ms. [redacted], a DISH Network Dispute Resolution Specialist, on December 17, 2015. Although we have no record of the equipment return, Ms. [redacted] made an exception and removed the equipment from your account and no fees will apply.
As of November 13, 2015, your DISH Network account is at a zero balance. We are unable to honor your compensation request.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
Complaint Response Date bumped because: Data Base Migration
Complaint: [redacted]
I am rejecting this response because they state that they do not share the Do Not Contact database, yet they still authorize those businesses to represent DISH TV. This is the lowest form of advertising and is a way to get around any responsibility on your part. You hire people to find loopholes and annoy and harass people like me. I do not accept this as normal behavior and will never think about ANY cable/satellite TV provider in the future. This needs to change now.
Sincerely,
[redacted]
March 14, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Mr. [redacted]: On March 14, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com. You indicated that when DISH Network activated your phone service in January 2014, you did not have the capability to make long distance calls. You said you called DISH Network to request that long distance be added to your service and, after a short amount of time, you were able to make long distance calls. You maintain that you received a bill from a third party for long distance service, and when you called DISH Network in October 2014 with the third party company, you were assured that DISH Network would take care of it. You have recently received more bills from the third-party company and you maintain that DISH Network is responsible for the third-party charges because your long distance service was blocked by DISH Network. You requested that DISH Network accept responsibility for long distance charges from the third party. A review of your account reveals that DISH Network activated your phone service without long distance on January 22, 2014. Our records show that you inquired about the cost of long distance on January 28, 2014, and you were provided two different price options. You said you would review the options and call us back. You called back to request long distance service on October 7, 2014, when you discovered that you had been billed by a third-party company for long distance. When we spoke by phone, I advised you that there is no indication that DISH Network is responsible for long distance charges from the third party. As a result, your request for assistance with the bill from the third party is being denied. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 7:00 am-3:30 pm MST, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
[redacted] Tell us why here...
Initial Business Response /* (1000, 4, 2015/12/04) */
December 2, 2015
Ms. [redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 24, 2015, we received your complaint, dated November 23, 2015,...
filed with the Revdex.com.
You disputed the shipping fees and tax applied to your DISH Network account.
I emailed you on November 30, 2015, and December 2, 2015, requesting more information as I am unable to locate the DISH Network account to which you refer.
Please contact me with your phone or account number so that I may assist with this issue.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
August 31, 2016 Dear Ms. [redacted]: On August 26, 2016, we received your correspondence, dated August 24, 2016, filed with the Revdex.com. You maintain two DISH Network accounts were opened with your name and Social Security Number without...
authorization. When we spoke today, you said that your original correspondence from November 2015 was resolved. I advised you that I was unable to locate a second account that was opened with your information. After further review, I found that we have no record of having received the requested ID Theft Affidavit documentation. As a result, no claim was opened for the original correspondence you filed in November 2015. So that we may investigate this matter further, please fill out and return the enclosed ID Theft Affidavit forms to: Email: [email protected] Mail: ID Theft Verification Team PO Box 9040 Littleton, CO 80120 If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### Enclosure
Initial Business Response /* (1000, 4, 2015/05/15) */
April 29, 2015
Ms. [redacted] St.
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the...
Revdex.com.
You said that when your DISH Network account was restarted you were charged fees that you want to dispute. You would like to speak with someone regarding the bill, and to receive a refund.
When we spoke by phone I informed you that we have applied credits for:
Refer a Friend $4.50
Programming change $5.00
Hopper magazine $3.99
Box return $10.00
I advised you that the adjustments will be reflected on your next billing statement. I offered you a refund, but you told me to leave the credit on your account.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally agreed to properly fix my account as far as the over billing goes. It's just too bad a customer has to go to this extreme before they provide customer service.
May 22, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On May 16, 2017, we received your correspondence, dated May 15, 2017, filed with the Revdex.com. You filed this correspondence on behalf of your father, [redacted], the DISH Network account holder. You maintain that he canceled the premium channels in July 2016, and you requested a refund for the eight months he was billed for the service. When we spoke on May 19, 2017, I informed you that I applied a total credit of $400.00 to [redacted]’ account which covers eight months of the premium channels. The credit was applied toward services through July 17, 2017, leaving a credit balance. I submitted a refund of $286.53. Please allow three weeks for processing. We regret any inconvenience Mr. [redacted] may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
May 5, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On May 3, 2016, we received your complaint, dated April 30, 2016, filed with the Revdex.com. You expressed concern with the service charges on your account. You maintain that you did not use the service for the month of April 2016, but you were still billed. You also stated that although you were given a credit for the services, you were still charged $36.44. Your account was established with our Flex TV promotion. This is a pay-in-advance promotion that requires your monthly payment to be received on or before your due date (the 28th of each month). If a payment is not received, your service is interrupted for non-payment. The billing statement of $250.48 included two months of service (March 30, 2016, through May 29, 2016). Our records do not show that you contacted us in April 2016 to stop your service. As a result, we continued to bill you. Since a payment was not received, your service was interrupted for non-payment on March 30, 2016. The service interruption was canceled and your service was restarted on April 28, 2016, when we received your payment of $125.24. While a credit of $88.80 was applied to your account, your account was left with a balance due of $36.44. When I spoke with you by phone on May 4, 2016, I advised you that I applied a credit of $36.44 to your account for the previous charges. I also submitted a refund for this amount to your credit card account. Please allow three to five business days for processing. In addition, I removed the Protection Plan as you requested. Going forward, please contact us directly to stop your service when it is not in use. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
Dear Ms. [redacted]: On June 29, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com. You expressed concern with the balance of $98.00 that was reported to collections. You indicated that you were not provided with boxes to return the equipment and you later found out that the equipment was obsolete. Your service was disconnected on January 21, 2015, for non-payment. Our records show that a box for the return of the equipment was shipped to your home on March 26, 2016, and it was delivered on March 31, 2015. Since the receiver (model 322) and LNBF (eyepiece on the satellite dish) were not returned within the required time frame, you were charged $98.00. When you contacted us on October 12, 2015, regarding the charges on the account, a request was made for a box to be sent to your home; however, a box was not shipped because the receiver had become obsolete. I regret that this information was not provided. The equipment fees were removed from your account on June 27, 2016, leaving a zero balance. When I spoke with you by phone on July 1, 2016, I advised you that I requested that any information reported to the credit bureaus be removed. Please allow six to eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
Initial Business Response /* (1000, 5, 2015/09/08) */
August 25, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 24, 2015, we received your complaint, dated August 20, 2015, filed with the...
Revdex.com.
You requested confirmation that you do not have to return the LNBF on your disconnected DISH Network account. You would also like the leased equipment picked up and you requested that the dish be removed from your home at no charge. Additionally, you indicated that you were referred to a local retailer to remove the dish and they were unable to meet your request.
On July 24, 2015, your early termination fee was waived. In addition, the LNBF and return shipping fee were waived. This was confirmed in our August 20, 2015, email correspondence. You indicated that you were unable to take the leased equipment to a UPS location. I scheduled a free pick up at that time. Our records indicate that the package was picked up on August 21, 2015, under tracking number 1Z2RXXXXXXXXXXXXXX.
The customer is responsible for returning the leased equipment. This is disclosed and agreed to in the terms and conditions of your contract. As we discussed, the dish becomes the property owner's responsibility once it is installed. You approved the installation at the time. As I explained in our August 20, 2015, email, DISH Network charges a $99.00 fee to send out our technicians to remove the dish. Local retail offices have their own pricing and policies regarding the dish removal.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish Network has a large contract with UPS to return all of it's equipment. Yet, if you live in a city like mine, you either have to drive 30-40 minutes to the next town or pay $9.00 for UPS to pick up the equipment.
Dish Network needs to quit taking advantage of it's customers and former customers and pay for the pick up (without it being requested) of all of it's equipment.
Dish Network also left a bunch of their old crappy equipment on my house and refuse to take it down unless I pay an extortion fee of $100.00. This is WRONG!
If Dish installs it, Dish should remove it free of charge!!
The paperwork you are given at the beginning of your contract is lengthy and written in ink that is so light that you can barely read the letters.
Final Business Response /* (4000, 10, 2015/09/25) */
September 23, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 21, 2015, we received your rebuttal, dated September 18, 2015, filed with the Revdex.com.
You continue to express concern regarding DISH Network's equipment return policy. You feel that the leased equipment should be picked up at no cost to the customer and you feel that the non-leased equipment affixed to your property should be removed by DISH Network at our expense.
As we have previously discussed, you accepted DISH Network's equipment return policy in the terms and conditions of your contractual agreement. Please review the copy of your signed contract (enclosed).
We made an exception due to your situation and arranged for UPS to pick up your leased equipment at no cost to you. The equipment was received and removed from your disconnected account on August 28, 2015.
We do not require that the non-leased equipment be returned. As previously explained, if you schedule an appointment to have a DISH Network technician remove the non-leased equipment, there is a fee for that service.
This matter has been fully addressed and this is our final response.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 21, 2015
Mr. [redacted]
[redacted].
[redacted], OH [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 17, 2015, we received your complaint, dated December 16, 2015, filed with the Revdex.com.
You expressed concern...
with the balance of $185.35 on your account. You maintain that you canceled your service because you experienced technical issues. You stated that although two appointments were scheduled to resolve the issue, they were not completed.
Your service was activated on November 5, 2010, with a 24-month commitment and was canceled on December 28, 2011. Since your term commitment was not fulfilled, an early termination fee of $192.50 was applied to your account. You were also charged two $15.00 box return fees for the use of our shipping labels to return the equipment, leaving your account with a total balance due of $238.10. Enclosed is a copy of your agreement wherein these fees are disclosed.
Our records reveal that you contacted us several times beginning on February 4, 2012, and lasting through October 18, 2013, regarding your concerns. Our representatives informed you that the early termination fee would not be reversed. As a courtesy, a $50.00 credit was applied to your account on March 5, 2012, reducing the balance to $185.35.
When I spoke with you today, I advised you that the balance of $185.35 is valid. We are unable to honor your request to remove the charges.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
July 28, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On July 19, 2017, we received your complaint, dated July 18, 2017, filed with the Revdex.com. My attempts to reach you by phone on July 25, 26 and 28, 2017, have been unsuccessful; however, I left a voice message on each attempt. I also sent three emails requesting contact from you. You indicated that our free section of Video On Demand (VOD) contains content that is not free. You asked that we correct this so that only free content is made available. DISH Network offers premium movie channels and if you subscribe to them, they provide free VOD content. I regret that you are not satisfied with our setup; however, this is a great way to let customers know of the perks they can receive by subscribing to a premium movie channel. I would be happy to add [redacted] to your account for free for three months. Please let me know if you are interested in my offer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/09/09) */
September 8, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 2, 2015, we received your correspondence, dated September 1, 2015,...
filed with the Revdex.com.
You disputed the balance due and the collection attempts.
When we spoke today, I advised you that when a refund was provided, it left a balance due of $45.33. I regret any confusion. I made an exception and reversed the balance today.
The negative mark will be removed from your credit report. Please allow eight weeks for processing with the credit bureaus. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 22, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.com.
You expressed...
concern with the balance on your account. You indicated that you placed your service on DISH Pause and the service was restored without notification.
While DISH Network offers DISH Pause for three, six or nine months, our records show that your service was placed on DISH Pause for six months on March 31, 2015. DISH Pause was automatically removed on October 2, 2015, because the allowed time frame had been exceeded. Notification of the removal was sent to [redacted] on October 1, 2015.
While your service was again placed on DISH Pause on October 30, 2015, there was an unpaid service balance of $68.51 left on the account. As you requested, the service was disconnected on December 1, 2015. At that time, your account was left with a balance of $94.36, which included two box return fees of $10.00.
When I spoke with you by phone today, I advised you that I removed these charges, leaving your account with a zero balance. We regret any inconvenience this issue may have caused.
You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: this company is a complete scam I requested to hear the call and they refused because they have no proof. I know what was said and wrote it down and the rep completely lied to me. I will give one week for you to correct the problem or to remove all equipment from my house and replace the metal that the installer put the dish on of my roof after he was told I didn't want it on my new metal roof. If not taken care of in the week I will remove the equipment and put I'm trash and all contact with me after that can be done threw my attorney
Sincerely,
[redacted]
Tell us why here...October 24, 2016 Dear Ms. [redacted]: On October 5, 2016, we received your complaint, dated October 1, 2016, filed with the Revdex.com. You indicated that your credit card account was charged without your authorization for an early...
termination fee. You requested a refund. When we spoke, I advised you that the payment made with the card ending in 6540 for $120.00 was submitted on September 30, 2016, and it was refunded on October 4, 2016. The payment made with the card ending in 1106 was submitted on September 30, 2016, but it was never processed. Confirmation that this payment was not processed was received on October 5, 2016. On October 19, 2016, you called to provide me with an account number where DISH Network can deposit your second refund. I explained to you that there is no second refund and asked you to verify with your bank the transactions you were charged for. You disagreed and you ended the call. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT###-###-####
May 3, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On April 28, 2016, we received your complaint, dated April 27, 2016, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on April 28 and 29, 2016, and May 2, 2016, were unsuccessful; however, I left three messages. You expressed concern with the charges that were applied to your account for the movie channels. You indicated that you were told the movie channels would be removed automatically at the end of the free trial. We appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel. The movie channels (HBO, Cinemax, Showtime and Starz) and DISH Movie package were included with your promotion for three months free. Since the offer ended on February 24, 2016, and the channels were not removed, you began to be billed the regular service charges totaling $60.00. Our records show that on February 3, 2016, we notified you via email at [redacted]@yahoo.com the promotion was ending. We also provided reminders of the promotional offers on your first three billing statements. Your February 25, 2016, billing statement disclosed that the promotion had ended and the charges were included in the amount billed. The services were removed from your account on April 12, 2016. A total credit of $85.97 was applied to your account for the past charges. I made an exception and applied an additional credit of $34.03 to your account to total the $120.00 billed. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
February 9, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On February 8, 2017, we received your complaint, dated February 7, 2017, filed with the Revdex.com. You expressed concern that your monthly promotional credits were forfeited when you placed your DISH Network service on pause. A review of our records indicates that Mr. [redacted] from our Corporate Escalations Team addressed this issue on February 7, 2017. Mr. [redacted] advised you that he had reinstated the offer, which you accepted online the same day. We sincerely regret any inconvenience this issue may have caused, and we appreciate you bringing your concerns to our attention. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: [redacted] [redacted]
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 4, 2015/11/16) */
November 13, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms. [redacted]:
On November 13, 2015, we received your correspondence, dated November 12, 2015, filed with the...
Revdex.com.
You stated that a DISH Network account was opened using your information without your authorization. You requested that the debt not be applied to your credit report and the matter be resolved.
When we spoke today, I advised you that an ID Theft investigation would need to be completed. I sent the necessary forms to you at [redacted]@live.siouxcityschools.com. You indicated that you had a fraud alert on your Social Security Number when this account was established. I explained that that would be addressed during the investigation.
You will be contacted by a member of our ID Theft Investigation Team once your completed paperwork is received.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
December 28, 2017 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On December 21, 2017, we received your complaint, dated December 20, 2017, filed with the Revdex.com. You disputed the $150.00 early termination fee applied to your DISH Network account. You claimed that a DISH Network agent added a 24-month commitment without your authorization. When we spoke, I advised you that our agents do not receive a commission if you agree to a 24-month price lock promotion. Our records indicate that you agreed to the terms of our Renewal Offer promotion on March 1, 2017, through your myDISH.com online account. You received a reduced monthly rate and price lock since that time. While our records indicate that you agreed to the terms of the Renewal Offer, and while you received the benefit of that offer, I made an exception and waived the $150.00 early termination fee as a courtesy. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 18, 2015
Ms. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On December 17, 2015, we received your correspondence, dated December 16, 2015, filed with the Revdex.com.
You said that a...
DISH Network technician took the equipment from your home after the disconnection of your service. You disputed the unreturned equipment fee and asked for compensation of $100.00.
Please note that DISH Network does not offer a service to pick up leased equipment after an account is canceled. When an account is disconnected, return boxes and labels are delivered to the customer's home by UPS for the equipment return to our warehouse location.
Our records reveal that you spoke with Ms. [redacted], a DISH Network Dispute Resolution Specialist, on December 17, 2015. Although we have no record of the equipment return, Ms. [redacted] made an exception and removed the equipment from your account and no fees will apply.
As of November 13, 2015, your DISH Network account is at a zero balance. We are unable to honor your compensation request.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
Complaint Response Date bumped because: Data Base Migration
Complaint: [redacted]
I am rejecting this response because they state that they do not share the Do Not Contact database, yet they still authorize those businesses to represent DISH TV. This is the lowest form of advertising and is a way to get around any responsibility on your part. You hire people to find loopholes and annoy and harass people like me. I do not accept this as normal behavior and will never think about ANY cable/satellite TV provider in the future. This needs to change now.
Sincerely,
[redacted]
March 14, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Mr. [redacted]: On March 14, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com. You indicated that when DISH Network activated your phone service in January 2014, you did not have the capability to make long distance calls. You said you called DISH Network to request that long distance be added to your service and, after a short amount of time, you were able to make long distance calls. You maintain that you received a bill from a third party for long distance service, and when you called DISH Network in October 2014 with the third party company, you were assured that DISH Network would take care of it. You have recently received more bills from the third-party company and you maintain that DISH Network is responsible for the third-party charges because your long distance service was blocked by DISH Network. You requested that DISH Network accept responsibility for long distance charges from the third party. A review of your account reveals that DISH Network activated your phone service without long distance on January 22, 2014. Our records show that you inquired about the cost of long distance on January 28, 2014, and you were provided two different price options. You said you would review the options and call us back. You called back to request long distance service on October 7, 2014, when you discovered that you had been billed by a third-party company for long distance. When we spoke by phone, I advised you that there is no indication that DISH Network is responsible for long distance charges from the third party. As a result, your request for assistance with the bill from the third party is being denied. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 7:00 am-3:30 pm MST, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
[redacted] Tell us why here...
Initial Business Response /* (1000, 4, 2015/12/04) */
December 2, 2015
Ms. [redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 24, 2015, we received your complaint, dated November 23, 2015,...
filed with the Revdex.com.
You disputed the shipping fees and tax applied to your DISH Network account.
I emailed you on November 30, 2015, and December 2, 2015, requesting more information as I am unable to locate the DISH Network account to which you refer.
Please contact me with your phone or account number so that I may assist with this issue.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
August 31, 2016 Dear Ms. [redacted]: On August 26, 2016, we received your correspondence, dated August 24, 2016, filed with the Revdex.com. You maintain two DISH Network accounts were opened with your name and Social Security Number without...
authorization. When we spoke today, you said that your original correspondence from November 2015 was resolved. I advised you that I was unable to locate a second account that was opened with your information. After further review, I found that we have no record of having received the requested ID Theft Affidavit documentation. As a result, no claim was opened for the original correspondence you filed in November 2015. So that we may investigate this matter further, please fill out and return the enclosed ID Theft Affidavit forms to: Email: [email protected] Mail: ID Theft Verification Team PO Box 9040 Littleton, CO 80120 If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### Enclosure
Initial Business Response /* (1000, 4, 2015/05/15) */
April 29, 2015
Ms. [redacted] St.
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the...
Revdex.com.
You said that when your DISH Network account was restarted you were charged fees that you want to dispute. You would like to speak with someone regarding the bill, and to receive a refund.
When we spoke by phone I informed you that we have applied credits for:
Refer a Friend $4.50
Programming change $5.00
Hopper magazine $3.99
Box return $10.00
I advised you that the adjustments will be reflected on your next billing statement. I offered you a refund, but you told me to leave the credit on your account.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally agreed to properly fix my account as far as the over billing goes. It's just too bad a customer has to go to this extreme before they provide customer service.
May 22, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On May 16, 2017, we received your correspondence, dated May 15, 2017, filed with the Revdex.com. You filed this correspondence on behalf of your father, [redacted], the DISH Network account holder. You maintain that he canceled the premium channels in July 2016, and you requested a refund for the eight months he was billed for the service. When we spoke on May 19, 2017, I informed you that I applied a total credit of $400.00 to [redacted]’ account which covers eight months of the premium channels. The credit was applied toward services through July 17, 2017, leaving a credit balance. I submitted a refund of $286.53. Please allow three weeks for processing. We regret any inconvenience Mr. [redacted] may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
May 5, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On May 3, 2016, we received your complaint, dated April 30, 2016, filed with the Revdex.com. You expressed concern with the service charges on your account. You maintain that you did not use the service for the month of April 2016, but you were still billed. You also stated that although you were given a credit for the services, you were still charged $36.44. Your account was established with our Flex TV promotion. This is a pay-in-advance promotion that requires your monthly payment to be received on or before your due date (the 28th of each month). If a payment is not received, your service is interrupted for non-payment. The billing statement of $250.48 included two months of service (March 30, 2016, through May 29, 2016). Our records do not show that you contacted us in April 2016 to stop your service. As a result, we continued to bill you. Since a payment was not received, your service was interrupted for non-payment on March 30, 2016. The service interruption was canceled and your service was restarted on April 28, 2016, when we received your payment of $125.24. While a credit of $88.80 was applied to your account, your account was left with a balance due of $36.44. When I spoke with you by phone on May 4, 2016, I advised you that I applied a credit of $36.44 to your account for the previous charges. I also submitted a refund for this amount to your credit card account. Please allow three to five business days for processing. In addition, I removed the Protection Plan as you requested. Going forward, please contact us directly to stop your service when it is not in use. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
July 5, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Ms. [redacted]: On June 29, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com. You expressed concern with the balance of $98.00 that was reported to collections. You indicated that you were not provided with boxes to return the equipment and you later found out that the equipment was obsolete. Your service was disconnected on January 21, 2015, for non-payment. Our records show that a box for the return of the equipment was shipped to your home on March 26, 2016, and it was delivered on March 31, 2015. Since the receiver (model 322) and LNBF (eyepiece on the satellite dish) were not returned within the required time frame, you were charged $98.00. When you contacted us on October 12, 2015, regarding the charges on the account, a request was made for a box to be sent to your home; however, a box was not shipped because the receiver had become obsolete. I regret that this information was not provided. The equipment fees were removed from your account on June 27, 2016, leaving a zero balance. When I spoke with you by phone on July 1, 2016, I advised you that I requested that any information reported to the credit bureaus be removed. Please allow six to eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
Initial Business Response /* (1000, 5, 2015/09/08) */
August 25, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 24, 2015, we received your complaint, dated August 20, 2015, filed with the...
Revdex.com.
You requested confirmation that you do not have to return the LNBF on your disconnected DISH Network account. You would also like the leased equipment picked up and you requested that the dish be removed from your home at no charge. Additionally, you indicated that you were referred to a local retailer to remove the dish and they were unable to meet your request.
On July 24, 2015, your early termination fee was waived. In addition, the LNBF and return shipping fee were waived. This was confirmed in our August 20, 2015, email correspondence. You indicated that you were unable to take the leased equipment to a UPS location. I scheduled a free pick up at that time. Our records indicate that the package was picked up on August 21, 2015, under tracking number 1Z2RXXXXXXXXXXXXXX.
The customer is responsible for returning the leased equipment. This is disclosed and agreed to in the terms and conditions of your contract. As we discussed, the dish becomes the property owner's responsibility once it is installed. You approved the installation at the time. As I explained in our August 20, 2015, email, DISH Network charges a $99.00 fee to send out our technicians to remove the dish. Local retail offices have their own pricing and policies regarding the dish removal.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dish Network has a large contract with UPS to return all of it's equipment. Yet, if you live in a city like mine, you either have to drive 30-40 minutes to the next town or pay $9.00 for UPS to pick up the equipment.
Dish Network needs to quit taking advantage of it's customers and former customers and pay for the pick up (without it being requested) of all of it's equipment.
Dish Network also left a bunch of their old crappy equipment on my house and refuse to take it down unless I pay an extortion fee of $100.00. This is WRONG!
If Dish installs it, Dish should remove it free of charge!!
The paperwork you are given at the beginning of your contract is lengthy and written in ink that is so light that you can barely read the letters.
Final Business Response /* (4000, 10, 2015/09/25) */
September 23, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 21, 2015, we received your rebuttal, dated September 18, 2015, filed with the Revdex.com.
You continue to express concern regarding DISH Network's equipment return policy. You feel that the leased equipment should be picked up at no cost to the customer and you feel that the non-leased equipment affixed to your property should be removed by DISH Network at our expense.
As we have previously discussed, you accepted DISH Network's equipment return policy in the terms and conditions of your contractual agreement. Please review the copy of your signed contract (enclosed).
We made an exception due to your situation and arranged for UPS to pick up your leased equipment at no cost to you. The equipment was received and removed from your disconnected account on August 28, 2015.
We do not require that the non-leased equipment be returned. As previously explained, if you schedule an appointment to have a DISH Network technician remove the non-leased equipment, there is a fee for that service.
This matter has been fully addressed and this is our final response.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 21, 2015
Mr. [redacted]
[redacted].
[redacted], OH [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 17, 2015, we received your complaint, dated December 16, 2015, filed with the Revdex.com.
You expressed concern...
with the balance of $185.35 on your account. You maintain that you canceled your service because you experienced technical issues. You stated that although two appointments were scheduled to resolve the issue, they were not completed.
Your service was activated on November 5, 2010, with a 24-month commitment and was canceled on December 28, 2011. Since your term commitment was not fulfilled, an early termination fee of $192.50 was applied to your account. You were also charged two $15.00 box return fees for the use of our shipping labels to return the equipment, leaving your account with a total balance due of $238.10. Enclosed is a copy of your agreement wherein these fees are disclosed.
Our records reveal that you contacted us several times beginning on February 4, 2012, and lasting through October 18, 2013, regarding your concerns. Our representatives informed you that the early termination fee would not be reversed. As a courtesy, a $50.00 credit was applied to your account on March 5, 2012, reducing the balance to $185.35.
When I spoke with you today, I advised you that the balance of $185.35 is valid. We are unable to honor your request to remove the charges.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
July 28, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On July 19, 2017, we received your complaint, dated July 18, 2017, filed with the Revdex.com. My attempts to reach you by phone on July 25, 26 and 28, 2017, have been unsuccessful; however, I left a voice message on each attempt. I also sent three emails requesting contact from you. You indicated that our free section of Video On Demand (VOD) contains content that is not free. You asked that we correct this so that only free content is made available. DISH Network offers premium movie channels and if you subscribe to them, they provide free VOD content. I regret that you are not satisfied with our setup; however, this is a great way to let customers know of the perks they can receive by subscribing to a premium movie channel. I would be happy to add [redacted] to your account for free for three months. Please let me know if you are interested in my offer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 5, 2015/09/09) */
September 8, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 2, 2015, we received your correspondence, dated September 1, 2015,...
filed with the Revdex.com.
You disputed the balance due and the collection attempts.
When we spoke today, I advised you that when a refund was provided, it left a balance due of $45.33. I regret any confusion. I made an exception and reversed the balance today.
The negative mark will be removed from your credit report. Please allow eight weeks for processing with the credit bureaus. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 22, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.com.
You expressed...
concern with the balance on your account. You indicated that you placed your service on DISH Pause and the service was restored without notification.
While DISH Network offers DISH Pause for three, six or nine months, our records show that your service was placed on DISH Pause for six months on March 31, 2015. DISH Pause was automatically removed on October 2, 2015, because the allowed time frame had been exceeded. Notification of the removal was sent to [redacted] on October 1, 2015.
While your service was again placed on DISH Pause on October 30, 2015, there was an unpaid service balance of $68.51 left on the account. As you requested, the service was disconnected on December 1, 2015. At that time, your account was left with a balance of $94.36, which included two box return fees of $10.00.
When I spoke with you by phone today, I advised you that I removed these charges, leaving your account with a zero balance. We regret any inconvenience this issue may have caused.
You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: this company is a complete scam I requested to hear the call and they refused because they have no proof. I know what was said and wrote it down and the rep completely lied to me. I will give one week for you to correct the problem or to remove all equipment from my house and replace the metal that the installer put the dish on of my roof after he was told I didn't want it on my new metal roof. If not taken care of in the week I will remove the equipment and put I'm trash and all contact with me after that can be done threw my attorney
Sincerely,
[redacted]