Complaint: [redacted] I am rejecting this response because:My service was not disconnected for nonpayment, I had suspened my service for monthsSince this was not the issue for which I made the claim with the Revdex.com I won't get pulled into that.I contacted DISH on 10/12/15, 4/29/and 6/27/to get a shipping box sentI have never received a box for shipping the receiver to DISH after being told multiple times that I would receive one withing 2-working daysNot one person, until my 6/27/call to them, said that I did not get a box because the equipment was obsoleteNor did DISH remove the amount they claim was owed because the receiver was not sent back to them, in fact they still showed it as owing and had sent it to collections.I talked with Ana from DISH on 7/1/She stated the the amount owed would be taken off, that I would get a letter stating this, which I have not received, and that one would be sent to the collections agencyShe stated that the letter would not indicate DISH's fault at sending the account to collectionsI want something, in writing, that states the amount in question was never owed nor should it have been sent for collectionThank you, [redacted] Sincerely, [redacted] ***
August 10, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On August 1, 2017, we received your complaint, dated July 31, 2017, filed with the Revdex.com You requested to be released from the 24-month agreement, and you maintain you were told that you had hours to decide if you wanted to keep the serviceYou also indicated that you are experiencing technical issues with the systemYou were offered an upgraded system for an additional cost When I spoke with you by telephone today, I advised you that a review of the sales call on June 12, 2017, reveals that there was no mention of hours, and all disclosures regarding the 24-month commitment were provided to you Our records do not reveal that there have been any technical issues reportedHowever, I arranged for a replacement receiver to be shipped to youOnce you receive the equipment, you agreed to contact me directly if you would like to schedule a technician visit to install itPlease return the replaced receiver and keep the return tracking numbers for your records Although there are no reported technical issues, I applied a credit of $for one month of the America’s Top package If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 21, 2018Ms [redacted] ** ***Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] :On February 14, 2018, we received your complaint, dated February 13, 2018, filed with the Revdex.com.You expressed concern with the debit of $that was applied to your credit card account for unreturned equipmentYou also indicated that you have not received a box for the equipment returnYou requested a refund, and compensation for your inconvenience and mileage cost to return the equipmentYour DISH Network service was disconnected on December 28, Please be advised that DISH Network requires the equipment to be returned within days from the date of disconnectionThis was disclosed to you when your service was disconnected, and in your 24-month agreement (copy enclosed)Your agreement also states that you are responsible for, and shall bear all costs of, returning the equipmentSince the equipment was not returned within the required time frame, on February 1, 2018, you were charged $for an unreturned LNBF (eye piece on the satellite dish) and $for the unreturned receiver, plus taxThis resulted in a total balance of $As you were enrolled in Credit Card AutoPay, the amount due was automatically debited from your credit card account on February 13, Our records do not show that you contacted us to inquire about a return box until February 2, The LNBF equipment fee was removed from your account on February 13, 2018, and a refund of $was submitted to your credit card accountThe refund was completed on February 15, 2018.When I spoke with you by phone on February 19, 2018, I advised you that additional refunds of $and $were submitted to your credit card account for the remaining chargesThe refund of $was applied to your credit card account on February 20, Please allow two to three business days for your bank to process itThe refund of $will take three to five business days to processWe are unable to honor your request for compensation If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291.Sincerely,Ana V***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT(720) 514-7291Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
[redacted] ** [redacted] *** [redacted] [redacted] Dear Ms***: On January 7, 2016, we received your complaint, dated January 6, 2016, filed with the Revdex.comYou expressed concern with the balance on your accountYou maintain that you changed service providers in August 2015, but you continued to be billed for DISH Network serviceOur records do not show that you contacted us in August to disconnect your serviceAlthough your service was interrupted for non-payment on August 7, 2015, the service was restored on August 12, 2015, when we received a paymentYour service was once again interrupted on September 7, Since we did not receive a payment, your service was fully disconnected on October 7, 2015, and the service charges were backdated to September 7, You opted to restart your service on December 2, At that time, a payment of $was made to cover the past-due balance on your accountOn December 2, 2015, a billing statement of $generated for service from December 2, 2015, through January 1, We did not receive a payment for the balanceAs a result, the billing statement of $that generated on January 2, (for service from January 2, 2016, through February 1, 2016), included the unpaid balance and new month’s chargesWhen I spoke with you by phone today, I advised you that I made an exception and applied a credit of $for the time without serviceI also reversed a $late feeThis will reduce your current balance from $to $If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December *3, 20* Dear Mr [redacted] : On December 8, 20*6, we received your complaint, dated December 7, 20*6, filed with the Revdex.com There was no information provided regarding the reason for your complaint My three attempts to contact you at ###-###-#### and ###-###-#### on December 8, and *2, 20*6, were unsuccessfulHowever, I was able to leave a message and my contact information at ###-###-####I also sent an email to you at [redacted] @netscape.net (copy enclosed), but I have not received a response If you still require assistance regarding your complaint, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to**:*pm MDT, MON-FRI ###-###-#### Enclosure
June 16, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On June 14, 2016, we received your complaint, dated June 12, 2016, filed with the Revdex.com My attempts to reach you by phone on June 14, and 16, 2016, have been unsuccessful I was not given the option to leave a voice message You said that you found out an account was built in your name that you say is not yoursYou would like the account removed from your credit report In order to have your name removed from the account you will need to file for ID theft with us Please contact the Federal Trade Commission (FTC) to obtain an Identity Theft Affidavit by visiting their website http://www.ftc.gov/opa/2002/02/idtheft.shtm or by calling 1-877-IDTHEFT (1-877-438-4338) We suggest that you contact one or all three major credit bureaus to place a fraud alert on your credit file: Equifax PO Box Atlanta, GA (800)-685-www.equifax.com Experian PO Box Allen, TX (888) 397-www.experian.com TransUnion LLC PO Box Chester, PA (800) 888-www.transunion.com To open an identity theft claim, you will need to send the following documentation to the DISH Network Identity Theft Team: o Completed FTC Identity Theft Affidavit (must be signed and include full Social Security Number) o Police Report o Copy of Driver’s License or Government Issued ID Card (front and back) o Phone number o Email address (if applicable) The DISH Network Identity Theft Team will not start the investigation process until all required documentation is receivedPhone [redacted] Fax [redacted] Email I [redacted] Mail DISH Network Attention: ID Theft Team [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ June 3, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 1, 2015, we received your complaint, dated May 28, 2015, filed with the Revdex.com You maintain that you were unaware of the 24-month commitment that you were enrolled in and disputed the $early termination fee Please note our sales representatives are required to disclose the 24-month commitment A review of this account reveals that we sent you an email sales confirmation to [redacted] @aol.comThis sales confirmation included the disclosures as well as a link providing the option to view the agreement prior to the installation As an exception, I removed the $early termination fee, the $LNBF fee and $in taxThe remaining balance of $is for service rendered You also disputed that DISH Network requires a subpoena to release account calls and documentationWe regret that you do not agree with our policy and procedures If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
February 7, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 6, 2017, we received your rebuttal, dated February 2, 2017, filed with the Revdex.com You maintain that you were not aware you were receiving monthly credits that would end You also expressed concern about the level of customer service you received You said that you will not pay your DISH Network balance Please refer to my previous response wherein I explained that you were made aware that the monthly courtesy credits you were receiving would endIn addition, this was reflected on your monthly DISH Network bill Please note that a review of your calls revealed that you requested wireless Joeys during your equipment upgrade because you did not wish to have wires running through your house Additionally, your initial equipment upgrade was on November 6, The technician to which you refer was not dispatched to fix the installation, but to troubleshoot a Joey in your outbuilding, which was not present during the initial installation The majority of calls we received from you were requests for adjustments to your bill, and not about technical issues As you received the benefit of, and agreed to the terms of, your equipment upgrade and associated 24-month commitment, and as you received the service for which DISH Network billed you, we are unable to waive or adjust your current balance of $ It was not my intention to add to your frustration--only to respond to your initial complaint with what our records show If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/25) */ September 18, Mr [redacted] Phoenix, AZ XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 15, 2015, we received your complaint, dated September 11, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on September 16, and 18, 2015, and I left three messages You are a former DISH Network employee and you maintain you were told that you are subject to an early termination feeYou requested equipment return boxes and you wanted to know your account balance DISH Network employees are not obligated to a term commitmentYou are not in a term commitment and you will not be charged an early termination fee Boxes were shipped to the address on the account but since we have not received the equipment, you were charged for unreturned equipment ($plus tax)I updated the address to the address listed on your complaint and I requested that boxes be shipped to the updated address Once the equipment is received, the unreturned equipment fees will be removedThis will leave a programming balance due of $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
January 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 25, 2016, we received your correspondence, dated January 22, 2016, filed with the Revdex.com You said you received the wrong equipment and you expressed concern with the customer service you receivedYou disputed the early termination fee and the balance due for service When we spoke today, I advised you that you established your account under the FlexPay-In-Advance promotion with SD equipment through Planet Dish LLC, an independent retailerBecause this is a Pay-In-Advance account, there is an upfront cost for HD DVR equipment Since the service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination feePlease note that DISH Network does not offer a trial period to cancel service without a penaltyNevertheless, I made an exception and reversed the early termination fee and the $activation fee from your accountNo refund is due, as no funds were collectedAs of January 26, 2016, your account is at a zero balance The and model receivers are not required to be returned to DISH Network These receivers have been removed from your account Your concerns regarding the sale of service were forwarded to the appropriate personnel for internal reviewWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
April 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 1, 2016, we received your correspondence, dated March 31, 2016, filed with the Revdex.com You said your service was not disconnected as requested on December 3, You indicated you paid the balance due and made arrangements to return the leased equipment to DISH NetworkYou requested a refund When we spoke today, I advised you that I reviewed your recorded callsHowever, I was unable to locate the disconnection request call recording In the interest of resolving this matter, I will submit a refund of $ Please allow five business days for processingThis refund is for the last payment made on the account We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
June 21, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 17, 2016, we received your complaint, dated June 13, 2016, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou indicated that you received incorrect information regarding the equipment upgrade that you requested Your service was activated on August 1, 2015, with a 24-month commitmentYou were enrolled in a new 24-month commitment on June 5, 2016, when your equipment was upgraded through our DISH’n It Up promotion A review of your account shows that you contacted us and scheduled an appointment to move your service to a new addressAn equipment upgrade was also requested; however, it appears that the discrepancy was with the number of receivers you requested and the number of receivers that a technician brought to your homePlease be advised that additional fees may apply based on the number of receivers requested and the functions (HD and/or DVR) of the equipment Your service was canceled on June 17, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged two $box return fees When I spoke with your fiancé by phone today, I advised him that I reversed the early termination fee, the box return fees, and the $move feeI also submitted a refund of $to your credit card accountPlease allow three to five business days for processing We strive to provide excellent service and we regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is okay not what I was wanting but what can I do? Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I WAS CONTACTED FROM THE OFFICE OF THE PRESIDENT OF THE Cancellation depARTMENT OF DISH NETWORK, AND I WAS TOLD THAT THE EARLY TERMINATION FEE WILL BE CANCELLEDi CONTACTED THE CANCELLATION DEPARTMENT TODAY 5/12/PM, AND THEY TOLD ME THAT THEY WILL GET STARTED WITH THE CANCELLATION PROCESSi WANTED TO TAKE THIS OPPORTUNITY TO THANK THE Revdex.com FOR THEIR INTERVENTION AND SUCCESS TO HELP ME RESOLVE THIS ISSUE Sincerely, [redacted]
October 21, Dear Ms***: On October 19, 2016, we received your complaint, dated October 14, 2016, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou indicated that your equipment was upgraded because the initial equipment that was provided to you was not working Our records show that your concerns were addressed through the Federal Communications CommissionEnclosed is a copy of my correspondence You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-#### Enclosure
July 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 12, 2016, we received your complaint, dated July 12, 2016, filed with the Revdex.com You expressed concern with the payments that were applied to your checking accountYou do not agree with our refund processing time and you would like to be reimbursed for any bank fees that you incurred Our records show that two $payments were processed on July 6, I apologize for the system error A refund of $for one of the payments was submitted on July 8, Although the refund processing time is days, the refund was applied to your checking account on July 15, Please allow two to three business days for your bank to process the payment When I spoke with you by phone on July 15, 2016, you agreed to contact me directly to inform me of the total amount that you incurred in bank fees If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
December 16, [redacted] ** [redacted] Re: Revdex.com Complaint # 8255909900092526- Dear [redacted] : On December 5, 2016, we received your complaint, dated December 3, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network account in May You indicated that you recently received a bill from DISH Network for $for unreturned leased equipment, but you had returned the equipment when you disconnected the accountYou requested that this balance be resolved When we spoke on December 9, 2016, I explained that our records indicate your account was placed on pause for six months in May The account was not disconnected at that timeThe pause ended in December and billing resumed for monthly servicePayments were collected from a MasterCard ending in This continued until your account was disconnected in September We did not receive the leased equipment and unreturned equipment charges were applied to your account in November 2016, resulting in the $balanceAdjustments have since been made to that balance, reducing it to $ When we spoke, you indicated that you were out of the country and did not have your recordsOur attempts to speak since your return have been unsuccessful Please feel free to contact me at [redacted] with the tracking information on the leased equipment return and we can discuss your account in more detail Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Dear Mr [redacted] : On February 2, 2016, we received your complaint, dated February 2, 2016, filed with the Revdex.comYou maintain that you disconnected your service in April 2014, but you continued to be billed on your credit card accountYou would like the balance of $removed from your accountOur records reveal that when you contacted us on April 17, 2014, you agreed to place your service on DISH PauseDISH Pause can be used for up to nine months and costs $a month; however, our representative waived the monthly DISH Pause feeDISH Pause was removed on January 26, 2015, because the allowed time frame was exceededAs a result, your previous service charges were reinstatedAs you were enrolled in Credit Card AutoPay, the monthly service charges were debited from your credit card accountWe do not show that you contacted us regarding this matter until October 16, At that time, your service was canceledA total of $was returned via disputes from your financial institution and a refund provided by DISH NetworkThis resulted in a balance of $on your account since these funds had paid for services previously billedWhen I spoke with you by phone today, I advised you that I removed the charges from your account, leaving a zero balanceI also requested that any information reported to the credit bureaus be removedPlease allow six to eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
October 5, Dear Mr [redacted] : On September 22, 2016, we received your complaint, dated September 21, 2016, filed with the Revdex.com You indicated that there was an unauthorized credit inquiry performed by DISH Network on your credit report You said that if the inquiry was to obtain our service, it was fraudulentYou asked that the inquiry be removed You provided me with a copy of your credit report in order to research the issue It appears that the information on the inquiry matches the information on your credit file The name, Social Security Number and address all match In most cases such as this we will not remove an inquiry, as it appears that it was you who requested service and the inquiry If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
December 11, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 9, 2015, we received your complaint, dated December 8, 2015, filed with the Revdex.com My attempts to contact you by phone at [redacted] on December 9, and 11, 2015, were unsuccessful; however, I left three messages You maintain that the 24-month commitment for an equipment upgrade was added to your account without notificationYou would like to be released from both term commitments Your service was activated on August 26, 2013, with a 24-month commitment through our DISH'n It Up promotionSince your service was placed on DISH Pause from August 11, 2014, through May 12, 2015, the commitment was extended to May 25, A second 24-month commitment was added on May 17, 2015, when your equipment was upgraded through our DISH'n It Up promotion When a technician was sent to your home on May 17, 2015, to relocate the service, he found that there was not a receiver to connect to your television because you had previously returned the equipmentAs a result, a service order was created to provide the required equipmentA review of the customer service call recording found that our agent requested to speak with you and told you that the upgrade would entail a new term commitmentEnclosed is a copy of your 24-month agreement We are unable to honor your request to waive the term commitmentsAn early termination fee will apply if you choose to disconnect your service You also indicated that you were charged for the installation and a surge protector without notificationOur records show that this matter was previously resolvedThe technician visit ($95.00), leased receiver ($100.00), and surge protector ($29.00) charges were reversed on May 18, 2015, and June 18, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***
Complaint: [redacted] I am rejecting this response because:My service was not disconnected for nonpayment, I had suspened my service for monthsSince this was not the issue for which I made the claim with the Revdex.com I won't get pulled into that.I contacted DISH on 10/12/15, 4/29/and 6/27/to get a shipping box sentI have never received a box for shipping the receiver to DISH after being told multiple times that I would receive one withing 2-working daysNot one person, until my 6/27/call to them, said that I did not get a box because the equipment was obsoleteNor did DISH remove the amount they claim was owed because the receiver was not sent back to them, in fact they still showed it as owing and had sent it to collections.I talked with Ana from DISH on 7/1/She stated the the amount owed would be taken off, that I would get a letter stating this, which I have not received, and that one would be sent to the collections agencyShe stated that the letter would not indicate DISH's fault at sending the account to collectionsI want something, in writing, that states the amount in question was never owed nor should it have been sent for collectionThank you, [redacted] Sincerely, [redacted] ***
August 10, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On August 1, 2017, we received your complaint, dated July 31, 2017, filed with the Revdex.com You requested to be released from the 24-month agreement, and you maintain you were told that you had hours to decide if you wanted to keep the serviceYou also indicated that you are experiencing technical issues with the systemYou were offered an upgraded system for an additional cost When I spoke with you by telephone today, I advised you that a review of the sales call on June 12, 2017, reveals that there was no mention of hours, and all disclosures regarding the 24-month commitment were provided to you Our records do not reveal that there have been any technical issues reportedHowever, I arranged for a replacement receiver to be shipped to youOnce you receive the equipment, you agreed to contact me directly if you would like to schedule a technician visit to install itPlease return the replaced receiver and keep the return tracking numbers for your records Although there are no reported technical issues, I applied a credit of $for one month of the America’s Top package If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 21, 2018Ms [redacted] ** ***Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] :On February 14, 2018, we received your complaint, dated February 13, 2018, filed with the Revdex.com.You expressed concern with the debit of $that was applied to your credit card account for unreturned equipmentYou also indicated that you have not received a box for the equipment returnYou requested a refund, and compensation for your inconvenience and mileage cost to return the equipmentYour DISH Network service was disconnected on December 28, Please be advised that DISH Network requires the equipment to be returned within days from the date of disconnectionThis was disclosed to you when your service was disconnected, and in your 24-month agreement (copy enclosed)Your agreement also states that you are responsible for, and shall bear all costs of, returning the equipmentSince the equipment was not returned within the required time frame, on February 1, 2018, you were charged $for an unreturned LNBF (eye piece on the satellite dish) and $for the unreturned receiver, plus taxThis resulted in a total balance of $As you were enrolled in Credit Card AutoPay, the amount due was automatically debited from your credit card account on February 13, Our records do not show that you contacted us to inquire about a return box until February 2, The LNBF equipment fee was removed from your account on February 13, 2018, and a refund of $was submitted to your credit card accountThe refund was completed on February 15, 2018.When I spoke with you by phone on February 19, 2018, I advised you that additional refunds of $and $were submitted to your credit card account for the remaining chargesThe refund of $was applied to your credit card account on February 20, Please allow two to three business days for your bank to process itThe refund of $will take three to five business days to processWe are unable to honor your request for compensation If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291.Sincerely,Ana V***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT(720) 514-7291Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
[redacted] ** [redacted] *** [redacted] [redacted] Dear Ms***: On January 7, 2016, we received your complaint, dated January 6, 2016, filed with the Revdex.comYou expressed concern with the balance on your accountYou maintain that you changed service providers in August 2015, but you continued to be billed for DISH Network serviceOur records do not show that you contacted us in August to disconnect your serviceAlthough your service was interrupted for non-payment on August 7, 2015, the service was restored on August 12, 2015, when we received a paymentYour service was once again interrupted on September 7, Since we did not receive a payment, your service was fully disconnected on October 7, 2015, and the service charges were backdated to September 7, You opted to restart your service on December 2, At that time, a payment of $was made to cover the past-due balance on your accountOn December 2, 2015, a billing statement of $generated for service from December 2, 2015, through January 1, We did not receive a payment for the balanceAs a result, the billing statement of $that generated on January 2, (for service from January 2, 2016, through February 1, 2016), included the unpaid balance and new month’s chargesWhen I spoke with you by phone today, I advised you that I made an exception and applied a credit of $for the time without serviceI also reversed a $late feeThis will reduce your current balance from $to $If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December *3, 20* Dear Mr [redacted] : On December 8, 20*6, we received your complaint, dated December 7, 20*6, filed with the Revdex.com There was no information provided regarding the reason for your complaint My three attempts to contact you at ###-###-#### and ###-###-#### on December 8, and *2, 20*6, were unsuccessfulHowever, I was able to leave a message and my contact information at ###-###-####I also sent an email to you at [redacted] @netscape.net (copy enclosed), but I have not received a response If you still require assistance regarding your complaint, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to**:*pm MDT, MON-FRI ###-###-#### Enclosure
June 16, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On June 14, 2016, we received your complaint, dated June 12, 2016, filed with the Revdex.com My attempts to reach you by phone on June 14, and 16, 2016, have been unsuccessful I was not given the option to leave a voice message You said that you found out an account was built in your name that you say is not yoursYou would like the account removed from your credit report In order to have your name removed from the account you will need to file for ID theft with us Please contact the Federal Trade Commission (FTC) to obtain an Identity Theft Affidavit by visiting their website http://www.ftc.gov/opa/2002/02/idtheft.shtm or by calling 1-877-IDTHEFT (1-877-438-4338) We suggest that you contact one or all three major credit bureaus to place a fraud alert on your credit file: Equifax PO Box Atlanta, GA (800)-685-www.equifax.com Experian PO Box Allen, TX (888) 397-www.experian.com TransUnion LLC PO Box Chester, PA (800) 888-www.transunion.com To open an identity theft claim, you will need to send the following documentation to the DISH Network Identity Theft Team: o Completed FTC Identity Theft Affidavit (must be signed and include full Social Security Number) o Police Report o Copy of Driver’s License or Government Issued ID Card (front and back) o Phone number o Email address (if applicable) The DISH Network Identity Theft Team will not start the investigation process until all required documentation is receivedPhone [redacted] Fax [redacted] Email I [redacted] Mail DISH Network Attention: ID Theft Team [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ June 3, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 1, 2015, we received your complaint, dated May 28, 2015, filed with the Revdex.com You maintain that you were unaware of the 24-month commitment that you were enrolled in and disputed the $early termination fee Please note our sales representatives are required to disclose the 24-month commitment A review of this account reveals that we sent you an email sales confirmation to [redacted] @aol.comThis sales confirmation included the disclosures as well as a link providing the option to view the agreement prior to the installation As an exception, I removed the $early termination fee, the $LNBF fee and $in taxThe remaining balance of $is for service rendered You also disputed that DISH Network requires a subpoena to release account calls and documentationWe regret that you do not agree with our policy and procedures If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
February 7, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 6, 2017, we received your rebuttal, dated February 2, 2017, filed with the Revdex.com You maintain that you were not aware you were receiving monthly credits that would end You also expressed concern about the level of customer service you received You said that you will not pay your DISH Network balance Please refer to my previous response wherein I explained that you were made aware that the monthly courtesy credits you were receiving would endIn addition, this was reflected on your monthly DISH Network bill Please note that a review of your calls revealed that you requested wireless Joeys during your equipment upgrade because you did not wish to have wires running through your house Additionally, your initial equipment upgrade was on November 6, The technician to which you refer was not dispatched to fix the installation, but to troubleshoot a Joey in your outbuilding, which was not present during the initial installation The majority of calls we received from you were requests for adjustments to your bill, and not about technical issues As you received the benefit of, and agreed to the terms of, your equipment upgrade and associated 24-month commitment, and as you received the service for which DISH Network billed you, we are unable to waive or adjust your current balance of $ It was not my intention to add to your frustration--only to respond to your initial complaint with what our records show If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/25) */ September 18, Mr [redacted] Phoenix, AZ XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 15, 2015, we received your complaint, dated September 11, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on September 16, and 18, 2015, and I left three messages You are a former DISH Network employee and you maintain you were told that you are subject to an early termination feeYou requested equipment return boxes and you wanted to know your account balance DISH Network employees are not obligated to a term commitmentYou are not in a term commitment and you will not be charged an early termination fee Boxes were shipped to the address on the account but since we have not received the equipment, you were charged for unreturned equipment ($plus tax)I updated the address to the address listed on your complaint and I requested that boxes be shipped to the updated address Once the equipment is received, the unreturned equipment fees will be removedThis will leave a programming balance due of $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
January 26, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On January 25, 2016, we received your correspondence, dated January 22, 2016, filed with the Revdex.com You said you received the wrong equipment and you expressed concern with the customer service you receivedYou disputed the early termination fee and the balance due for service When we spoke today, I advised you that you established your account under the FlexPay-In-Advance promotion with SD equipment through Planet Dish LLC, an independent retailerBecause this is a Pay-In-Advance account, there is an upfront cost for HD DVR equipment Since the service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination feePlease note that DISH Network does not offer a trial period to cancel service without a penaltyNevertheless, I made an exception and reversed the early termination fee and the $activation fee from your accountNo refund is due, as no funds were collectedAs of January 26, 2016, your account is at a zero balance The and model receivers are not required to be returned to DISH Network These receivers have been removed from your account Your concerns regarding the sale of service were forwarded to the appropriate personnel for internal reviewWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST
April 1, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 1, 2016, we received your correspondence, dated March 31, 2016, filed with the Revdex.com You said your service was not disconnected as requested on December 3, You indicated you paid the balance due and made arrangements to return the leased equipment to DISH NetworkYou requested a refund When we spoke today, I advised you that I reviewed your recorded callsHowever, I was unable to locate the disconnection request call recording In the interest of resolving this matter, I will submit a refund of $ Please allow five business days for processingThis refund is for the last payment made on the account We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
June 21, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 17, 2016, we received your complaint, dated June 13, 2016, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou indicated that you received incorrect information regarding the equipment upgrade that you requested Your service was activated on August 1, 2015, with a 24-month commitmentYou were enrolled in a new 24-month commitment on June 5, 2016, when your equipment was upgraded through our DISH’n It Up promotion A review of your account shows that you contacted us and scheduled an appointment to move your service to a new addressAn equipment upgrade was also requested; however, it appears that the discrepancy was with the number of receivers you requested and the number of receivers that a technician brought to your homePlease be advised that additional fees may apply based on the number of receivers requested and the functions (HD and/or DVR) of the equipment Your service was canceled on June 17, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged two $box return fees When I spoke with your fiancé by phone today, I advised him that I reversed the early termination fee, the box return fees, and the $move feeI also submitted a refund of $to your credit card accountPlease allow three to five business days for processing We strive to provide excellent service and we regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is okay not what I was wanting but what can I do? Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I WAS CONTACTED FROM THE OFFICE OF THE PRESIDENT OF THE Cancellation depARTMENT OF DISH NETWORK, AND I WAS TOLD THAT THE EARLY TERMINATION FEE WILL BE CANCELLEDi CONTACTED THE CANCELLATION DEPARTMENT TODAY 5/12/PM, AND THEY TOLD ME THAT THEY WILL GET STARTED WITH THE CANCELLATION PROCESSi WANTED TO TAKE THIS OPPORTUNITY TO THANK THE Revdex.com FOR THEIR INTERVENTION AND SUCCESS TO HELP ME RESOLVE THIS ISSUE Sincerely, [redacted]
October 21, Dear Ms***: On October 19, 2016, we received your complaint, dated October 14, 2016, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou indicated that your equipment was upgraded because the initial equipment that was provided to you was not working Our records show that your concerns were addressed through the Federal Communications CommissionEnclosed is a copy of my correspondence You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-#### Enclosure
July 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 12, 2016, we received your complaint, dated July 12, 2016, filed with the Revdex.com You expressed concern with the payments that were applied to your checking accountYou do not agree with our refund processing time and you would like to be reimbursed for any bank fees that you incurred Our records show that two $payments were processed on July 6, I apologize for the system error A refund of $for one of the payments was submitted on July 8, Although the refund processing time is days, the refund was applied to your checking account on July 15, Please allow two to three business days for your bank to process the payment When I spoke with you by phone on July 15, 2016, you agreed to contact me directly to inform me of the total amount that you incurred in bank fees If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
December 16, [redacted] ** [redacted] Re: Revdex.com Complaint # 8255909900092526- Dear [redacted] : On December 5, 2016, we received your complaint, dated December 3, 2016, filed with the Revdex.com You stated that you disconnected your DISH Network account in May You indicated that you recently received a bill from DISH Network for $for unreturned leased equipment, but you had returned the equipment when you disconnected the accountYou requested that this balance be resolved When we spoke on December 9, 2016, I explained that our records indicate your account was placed on pause for six months in May The account was not disconnected at that timeThe pause ended in December and billing resumed for monthly servicePayments were collected from a MasterCard ending in This continued until your account was disconnected in September We did not receive the leased equipment and unreturned equipment charges were applied to your account in November 2016, resulting in the $balanceAdjustments have since been made to that balance, reducing it to $ When we spoke, you indicated that you were out of the country and did not have your recordsOur attempts to speak since your return have been unsuccessful Please feel free to contact me at [redacted] with the tracking information on the leased equipment return and we can discuss your account in more detail Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Dear Mr [redacted] : On February 2, 2016, we received your complaint, dated February 2, 2016, filed with the Revdex.comYou maintain that you disconnected your service in April 2014, but you continued to be billed on your credit card accountYou would like the balance of $removed from your accountOur records reveal that when you contacted us on April 17, 2014, you agreed to place your service on DISH PauseDISH Pause can be used for up to nine months and costs $a month; however, our representative waived the monthly DISH Pause feeDISH Pause was removed on January 26, 2015, because the allowed time frame was exceededAs a result, your previous service charges were reinstatedAs you were enrolled in Credit Card AutoPay, the monthly service charges were debited from your credit card accountWe do not show that you contacted us regarding this matter until October 16, At that time, your service was canceledA total of $was returned via disputes from your financial institution and a refund provided by DISH NetworkThis resulted in a balance of $on your account since these funds had paid for services previously billedWhen I spoke with you by phone today, I advised you that I removed the charges from your account, leaving a zero balanceI also requested that any information reported to the credit bureaus be removedPlease allow six to eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
October 5, Dear Mr [redacted] : On September 22, 2016, we received your complaint, dated September 21, 2016, filed with the Revdex.com You indicated that there was an unauthorized credit inquiry performed by DISH Network on your credit report You said that if the inquiry was to obtain our service, it was fraudulentYou asked that the inquiry be removed You provided me with a copy of your credit report in order to research the issue It appears that the information on the inquiry matches the information on your credit file The name, Social Security Number and address all match In most cases such as this we will not remove an inquiry, as it appears that it was you who requested service and the inquiry If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
December 11, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 9, 2015, we received your complaint, dated December 8, 2015, filed with the Revdex.com My attempts to contact you by phone at [redacted] on December 9, and 11, 2015, were unsuccessful; however, I left three messages You maintain that the 24-month commitment for an equipment upgrade was added to your account without notificationYou would like to be released from both term commitments Your service was activated on August 26, 2013, with a 24-month commitment through our DISH'n It Up promotionSince your service was placed on DISH Pause from August 11, 2014, through May 12, 2015, the commitment was extended to May 25, A second 24-month commitment was added on May 17, 2015, when your equipment was upgraded through our DISH'n It Up promotion When a technician was sent to your home on May 17, 2015, to relocate the service, he found that there was not a receiver to connect to your television because you had previously returned the equipmentAs a result, a service order was created to provide the required equipmentA review of the customer service call recording found that our agent requested to speak with you and told you that the upgrade would entail a new term commitmentEnclosed is a copy of your 24-month agreement We are unable to honor your request to waive the term commitmentsAn early termination fee will apply if you choose to disconnect your service You also indicated that you were charged for the installation and a surge protector without notificationOur records show that this matter was previously resolvedThe technician visit ($95.00), leased receiver ($100.00), and surge protector ($29.00) charges were reversed on May 18, 2015, and June 18, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***