February 19, 2016 Mr. [redacted] [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Mr. [redacted]: On February 15, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com. You expressed concern with the sale of your internet and TV services. You said you were told you would receive internet from Cox Cable and TV from DISH Network, which did not happen. You disconnected your account and you requested that we waive your early termination fee. When we spoke, I said that I reviewed your sales call recording and I found that when you asked the agent if we offered internet service, he advised you it is unavailable in your area. He then offered you service with companies that do offer internet in your area. You were advised that Cox Cable offers internet at a speed of 15Mbps for $39.99 (I have enclosed a screenshot of Cox Cable’s website which shows that they offer the Essential package with 15Mbps for $39.99 a month). However, you told our agent that you are already with Cox Cable and that you are not interested in continuing their service. The agent then proceeded to offer you television service from DISH Network, which you agreed to. I informed you that we consider the balance of $490.00 to be accurate. However, I’m willing to reduce it to $100.00 in the interest of customer service. You declined my offer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
[redacted] Dear Ms. [redacted]: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com. You said that you were told you had to pay $73.67 on January 3, 2016, but after the payment was made you were advised that more money was due. When we spoke by phone, I explained that the amount due increased due to the fact that a $100.00 payment made on December 3, 2015, was returned. This resulted in your balance due being higher than the original quote. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] [redacted]
[redacted]
[redacted]
[redacted]
January 8, 2018 Mrs. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs. [redacted]: On January 8, 2018, we received your rebuttal, dated January 2, 2018, filed with the Revdex.com. You maintain you have not received the $200.00 gift card. When we corresponded via email on January 5, 2018, you advised me that you had received the gift card. I enclosed a copy of this email for your records. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### Enclosure cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because:I call Dish I was told that my bill will be around a $115.00 a month and I don't even have a movie channel. I have learned a lesson look at your bill don't just pay it.
Sincerely,
[redacted]
November 10, 2016 Dear Mr. [redacted]: On November 9, 2016, we received your complaint, dated November 3, 2016, filed with the Revdex.com. You said that your account was not closed on October 27, 2016, when you requested. Instead it was...
closed on November 3, 2016, and you would like a credit for the days you were charged for after October 27, 2016. When we spoke by phone, I informed you that our records reflect that you terminated the call on October 27, 2016, before our agent could provide you with the final legal disclosures. However, I agreed to apply a $29.54 credit to your account to honor the disconnection date of October 27, 2016. You advised me that you are satisfied with the resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Initial Business Response /* (1000, 9, 2015/09/25) */
September 15, 2015
Ms. [redacted]
[redacted] St.
Denver, CO XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 14, 2015, we received your complaint, dated September 11, 2015,...
filed with the Revdex.com.
You maintain that the DISH Network technician did not install the equipment in the specific rooms as you requested. You said you wanted the Hopper receiver installed in your bedroom and the [redacted] receiver in the other bedroom but when you asked for the installation to be corrected, your request was denied. You also indicated that when your TV service was installed, your phone no longer worked. You maintain that you were told that in order for your new internet service to work with your existing phone would require the installation of a second phone line at a cost of $99.00. You requested a technician remove the satellite dish from your roof and the DISH Network equipment from your home, the early termination fee to be waived and your account reduced to a zero balance.
When we spoke today, I pointed out that we offered to resolve the concerns you had with the service, but you refused our offer. Since we were not afforded the opportunity to address these issues, the early termination fee is valid; however, I waived the fee in the interest of reaching a resolution. Your account has been canceled and it at a zero balance. While we are able to dispatch a technician to remove the dish and retrieve the equipment, there is a cost of $145.00 for this service. You opted to have DISH Network send you boxes with prepaid labels for the return. I waived the cost associated with this option.
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our employees. We strive to provide excellent service and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 7:00 am-3:30 pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Complaint: 11032285
I am rejecting this response because: these charges were not authorized by me and I am not sure what more information is needed to be refunded. I provided the each charge amount $63.30, $120 and $1.00. Clearly something is wrong with three separate charges to an account. The money needs to be refunded asap.
Sincerely,
[redacted]
February 15, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 9, 2018, we received your correspondence, dated February 8, 2018, filed with the Revdex.com. You said you experienced technical issues with the service and you expressed concern that a technician visit was not offered prior to disconnection. You disputed the early termination fee. When I spoke with you today, I made an exception and reduced the early termination fee by half to $150.00. We ask that the remaining balance of $101.99 be paid. You accepted this resolution. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
February 23, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On February 18, 2016, we received your rebuttal, dated February 17, 2016, filed with the Revdex.com. My attempts to reach you by phone on February 18, 19 and 23, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You expressed concern regarding DISH Anywhere not working on your laptop. You also said no one has offered to replace your equipment, even though you pay for our Protection Plan. We’re currently working on resolving the issue with DISH Anywhere on laptops. Please ensure that your computer meets the necessary requirements: Browser: Safari 7.0 or later; Firefox 33.0 or later; Google Chrome 38.0 or later on Windows, up to 38.0 on Mac; Internet Explorer 10.0 or later Network Bandwidth of 800 Kbps or better for SD, 4Mbps or better for HD Active DISH account and mydish.com Online ID Flash Player 11.0 or above If you are experiencing technical issues with your DISH Network equipment, please contact me directly so I can send you a replacement receiver. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: [redacted]
[redacted]
[redacted]
*
[redacted]
Tell us why here...September 7, 2016 Dear Ms. [redacted]: On August 31, 2016, we received your complaint, dated August 30, 2016, filed with the Revdex.com. You said that you only received six months of service due to ongoing technical issues. You disconnected...
your account and you disputed $100.00 worth of payments. However, you are now being contacted by our collections agency regarding the balance due. You asked that we waive the balance and remove your account from our collection agency. A review of your account reveals that you spoke with Ms. Megan Frost today, an Executive Escalations Specialist. You agreed to make a $50.00 payment and she agreed to waive the remaining balance. Your account will be removed from our collection agency within 24 hours. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT###-###-####
January 11, 2018 Mr. and Mrs. [redacted] and [redacted] Re: Revdex.com Complaint # [redacted]...
[redacted] Dear Mr. and Mrs. [redacted]: On January 5, 2018, we received your correspondence, dated January 4, 2018, filed with the Revdex.com. You said that you returned the leased equipment and you disputed the unreturned equipment fees. You mentioned that a payment was debited from your credit card account without authorization and you said that your account was sent to collections. Our records reveal that you established your account under the Digital Home Advantage (DHA) promotion with a 24-month commitment through I Dish Com LLC, an independent retailer. To receive this promotion, the customer must agree to a credit check and provide a credit card account for qualification. A review of your sales call revealed that Mrs. [redacted] established the account and used the credit card account ending in [redacted] for qualification. Full disclosure of the terms of the promotion were also provided and accepted. Under the DHA promotion, the customer authorizes DISH Network to collect payment for any early termination and/or unreturned equipment fees with the credit card account used to qualify. Your account was disconnected due to nonpayment on April 1, 2017. Because your service was disconnected prior to the promotional fulfillment date, you were billed $420.00 for an early termination fee. You were also billed $397.00 for unreturned equipment. A payment was collect on November 2, 2017, for the unreturned equipment. As a courtesy, the $49.00 LNBF (eyepiece of the dish) fee was removed from your account on November 9, 2017. Please note that we sent an email notification to [redacted] on June 15, 2017, notifying you of our intent to collect a payment for the unreturned equipment fees. When we spoke today, I informed you that I made an exception and removed the early termination fee from your account and I submitted a refund of $397.00. Please allow five business days for processing. I explained that we have no record that the leased equipment was returned to DISH Network and I asked you to provide me with proof of the return. You advised me that you do not have a return tracking number to verify the return. You also mentioned that your aunt was the person who returned the equipment. Once the equipment is returned, the unreturned equipment fees will be reversed. The current balance due for service rendered and the unreturned equipment fees is $578.00. I requested that the collection agency cease contact with you. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 11, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
8[redacted]###-###-####180
Dear Mr. [redacted]:
On December 11, 2015, we received your correspondence, dated December 10, 2015, filed with the Revdex.com.
Your sister-in-law,...
Ms. [redacted], filed this correspondence on your behalf. You expressed concern with the customer service you received, and you disputed the termination fee due.
When I spoke with Ms. [redacted] today, I advised her that I made an exception and waived the early termination fee from your account.
We strive to provide excellent service and we regret that your experience was unfavorable. We apologize for any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
###-###-####
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Business Response /* (1000, 5, 2015/09/21) */
September 9, 2015
Ms. [redacted]
[redacted]
Duncanville, TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]
On September 4, 2015, we received your complaint, dated September 3,...
2015, filed with the Revdex.com.
You disputed the early termination fee associated with your DISH Network account. You said that DISH Network used the splitter installed in your home so when you had [redacted] installed, they unhooked your DISH Network service.
When we spoke, I offered to have your DISH Network service reinstalled but you declined.
As I explained when we spoke, it is common for technicians to use the existing cables and other hardware already installed in your home to avoid drilling additional holes. They will install new cable if it is requested by the customer.
As you agreed to the terms of our 24-month commitment and the non-performance of those terms is out of our control, we are unable to waive your early termination fee.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In good faith I did call to try to make the payments (altho much against my belief and was told that they weren't set up for payments.)
So being that this is NOT of my doing and its easy to see that all my bills are paid on time, this will be one exception to my rule. I will NOT be paying for something that I did not instigate.
This is totally down to DISH and their installer.
I DO NOT ACCEPT THEIR RESPONSE
Final Business Response /* (4000, 9, 2015/10/01) */
September 24, 2015
Ms. [redacted]
[redacted]
Duncanville, TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]
On September 24, 2015, we received your rebuttal, dated September 22, 2015, filed with the Revdex.com.
You said that you would not pay your balance because the disconnection of your DISH Network account was not your doing.
As we discussed previously, DISH Network offered twice to reinstall your service after a [redacted] technician unhooked it. You declined. Additionally, DISH Network had no control over your decision to reinstall [redacted] As such, we are unable to waive your early termination fee. However, as a courtesy, I applied a one-time $100.00 credit to your account in the interest of coming to a resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
[redacted] Dear Ms. [redacted]: On March 15, 2016, we received your correspondence, dated March 12, 2016, filed with the Revdex.com. You stated that when you purchased your DISH Network service, you provided bank account information for Credit Card AutoPay. This information was captured incorrectly, causing your payment to be returned. As a result, your service was interrupted and you lost your 3-Year Price Lock offer. The matter was corrected and your service was restored; however, your discount was only restored to 12 months. You requested that the full three-year offer be restored. When we spoke today, I agreed to extend the credits you are currently receiving so you will receive your discount for the full three years. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because:The problems were not solved satisfactorily and I spent hours on the phone with people I could not understand. I emailed Dish immediately when after one day we knew we would not be able to use the system as it was just too complicated. Customer Service when I did talk to them were very condescending and refused to let me cancel our contract, even though it was only a couple of days of service that we had with Dish. It was so frustrating when my husband would change the channels on his t.v., but my t.v. in a different room would also change to whatever channel he was watching and would not stay on my channel. Customer Service refused to accept what I was saying was really happening and my husband was so upset, after just a few hours, went around and disconnected all the t.v.'s from their outlets on the walls. When I called and tried to cancel service they refused to let me do so, saying we were using the remotes incorrectly. Well, there's only so many ways you can use a remote and sending different remotes was not a satisfactory answer to the numerous problems we were having. The response I received from the "special agent" [redacted] was just as insulting as Customer Service had been. He refused to acknowledge the complaints I had, interrupting and talking over me, accusing me of lying in my initial report to the Revdex.com. I know what happened with the service, there was Dish software installed on my computer because I noticed my computer was slower and then I saw three different Dish programs installed. [redacted] accused me of lying, saying they "never use any computer equipment." Well I saw it with my own eyes. [redacted]'s justification for charging us over $500 was because Dish had to pay the technician to come out and install the equipment, even though they got all the equipment back. I said repeatedly we only had Dish service for a couple of days when we knew it was too complicated for us. He refused to acknowledge this and insisted we would have to pay the bill which is over $500, as they had already paid the technician. I cannot believe Dish has such horrible customer service when customers can't work their equipment. I found several reviews online after the fact, saying the same thing, other people had found that the service was too complicated and tried to cancel their service but Dish wouldn't let them, and that Dish has numerous complaints and a terrible reputation for bad customer service. I wish I had read those reviews before we ever signed up with them. We are old and on a fixed income and this is a terrible hardship for us.
Sincerely,
[redacted]
October 10, 2016 Dear Mr. [redacted]: On October 4, 2016, we received your complaint, dated September 29, 2016, filed with the Revdex.com. You said that you were provided with incorrect information concerning the services you would receive. You were...
advised that DISH Network could not provide you with a second phone line so you requested to have your TV early termination fee waived. When we spoke I advised you that, due to the confusion concerning your phone service, I waived your early termination fee. I also waived your balance of $66.05 for service rendered and shipping. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Ocotber 3, 2016 Dear Ms. [redacted]: On September 22, 2016, we received your correspondence, dated September 21, 2016, filed with the Revdex.com. You requested a replacement remote control for your Polk Sound Bar. I attempted to reach you...
at ###-###-#### and ###-###-#### on September 29 and 30, 2016, and October 3, 2016. There was no option to leave a message. These are the contact numbers listed on your correspondence and account. I also sent an email to [redacted]@yahoo.com (copy enclosed). While DISH Network sold you the Polk Sound Bar, the manufacturer Polk Audio is responsible for their equipment. To receive a replacement remote control, please contact Polk Audio at ###-###-####, or by email at www.polkaudio.com/support/contact. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Dear Ms. [redacted]: On January 30, 2018, we received your complaint, dated January 29, 2018, filed with the Revdex.com. You said you are experiencing technical issues with the Hopper equipment due to the software update. You expressed concern with the cost of a technician visit and the monthly fee for the DISH Protect Silver. You disputed the early termination fee and requested a free equipment upgrade. In addition, you provided feedback regarding your customer service experience. When we spoke today, you advised me that your concerns were resolved. Our records reveal that an installation for the DISH’n It Up (DIU) equipment upgrade for the Hopper w/Sling and two new Joey receivers was completed on February 2, 2018, at no cost and with no additional term commitment. However, when you enrolled in the Preferred Customer Offer with a price guarantee for 24 months on April 15, 2017, you agreed to a 24-month term commitment. This promotion will be fulfilled on April 14, 2019. Please note that we offer technician visits at no cost up to 60 days from the original installation date. If a technician visit is required after this time, the cost starts at $95.00. However, we offer the DISH Protect Silver at $8.99 per month, which reduces the technician visit fee to $10.00. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/07/01) */
June 30, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 22, 2015, we received your correspondence, dated June 19, 2015, filed with the...
Revdex.com.
You maintain that you were unaware of the term commitment and you disputed the early termination fee.
I attempted to reach you at (XXX) XXX-XXXX on June 23, 24 and 30, 2015. I left two voice messages. On one occasion a gentleman answered and advised me that this phone number does not belong to you. This contact number is listed on your correspondence and your DISH Network account.
A review of your account shows that you participated in the DISH'n It Up equipment upgrade with a 24-month commitment on January 1, 2015. Because the service was disconnected prior to the promotional fulfillment date, an early termination fee of $190.00 was applied.
I made an exception and reversed the early termination fee from your account. To avoid unreturned equipment fees, we ask that the leased receiver and remote control be returned to DISH Network. A return box with label was delivered to your home by UPS on June 15, 2015. As a courtesy, I waived the return shipping fee of $10.00.
A refund of $35.27 was also submitted for the credit amount for service. Please allow three weeks for processing.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted]
[redacted] Dear [redacted]: On September 26, 2017, we received your complaint, dated September 25, 2017, filed with the Revdex.com. I attempted to reach you at [redacted] on September 26, 28 and 29, 2017. I left three voice messages. I also sent an email to [redacted] You expressed concern with the monthly billing rate, but you did not specify. You disputed the account balance. Our records reveal that you established your account under the Flex 24 pay-in-advance promotion with a 24-month commitment. You previously subscribed to the following service: · America’s Top 250 $84.99 · Local Channels $10.00 · [redacted] ...⇄ $10.00 (regular price $15.00) · Hopper DVR service $15.00 · Joey receiver $7.00 · DISH Protection Silver $8.99 The monthly billing rate before tax was $135.98. Your account was disconnected due to nonpayment on August 16, 2017. Because your service was disconnected prior to the promotional fulfillment date, you were billed $120.00 for an early termination fee. You were also billed a $12.00 equipment return fee. I made an exception and reversed these fees from your account. To avoid unreturned equipment fees from applying, please return the leased equipment to DISH Network. A return box with label will be delivered to your address by [redacted]. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
February 19, 2016 Mr. [redacted] [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Mr. [redacted]: On February 15, 2016, we received your complaint, dated February 12, 2016, filed with the Revdex.com. You expressed concern with the sale of your internet and TV services. You said you were told you would receive internet from Cox Cable and TV from DISH Network, which did not happen. You disconnected your account and you requested that we waive your early termination fee. When we spoke, I said that I reviewed your sales call recording and I found that when you asked the agent if we offered internet service, he advised you it is unavailable in your area. He then offered you service with companies that do offer internet in your area. You were advised that Cox Cable offers internet at a speed of 15Mbps for $39.99 (I have enclosed a screenshot of Cox Cable’s website which shows that they offer the Essential package with 15Mbps for $39.99 a month). However, you told our agent that you are already with Cox Cable and that you are not interested in continuing their service. The agent then proceeded to offer you television service from DISH Network, which you agreed to. I informed you that we consider the balance of $490.00 to be accurate. However, I’m willing to reduce it to $100.00 in the interest of customer service. You declined my offer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
[redacted]
*
*
*
[redacted]
*
[redacted] [redacted]
...
[redacted] Dear Ms. [redacted]: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com. You said that you were told you had to pay $73.67 on January 3, 2016, but after the payment was made you were advised that more money was due. When we spoke by phone, I explained that the amount due increased due to the fact that a $100.00 payment made on December 3, 2015, was returned. This resulted in your balance due being higher than the original quote. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] [redacted]
[redacted]
[redacted]
[redacted]
January 8, 2018 Mrs. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs. [redacted]: On January 8, 2018, we received your rebuttal, dated January 2, 2018, filed with the Revdex.com. You maintain you have not received the $200.00 gift card. When we corresponded via email on January 5, 2018, you advised me that you had received the gift card. I enclosed a copy of this email for your records. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### Enclosure cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because:I call Dish I was told that my bill will be around a $115.00 a month and I don't even have a movie channel. I have learned a lesson look at your bill don't just pay it.
Sincerely,
[redacted]
November 10, 2016 Dear Mr. [redacted]: On November 9, 2016, we received your complaint, dated November 3, 2016, filed with the Revdex.com. You said that your account was not closed on October 27, 2016, when you requested. Instead it was...
closed on November 3, 2016, and you would like a credit for the days you were charged for after October 27, 2016. When we spoke by phone, I informed you that our records reflect that you terminated the call on October 27, 2016, before our agent could provide you with the final legal disclosures. However, I agreed to apply a $29.54 credit to your account to honor the disconnection date of October 27, 2016. You advised me that you are satisfied with the resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Initial Business Response /* (1000, 9, 2015/09/25) */
September 15, 2015
Ms. [redacted]
[redacted] St.
Denver, CO XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 14, 2015, we received your complaint, dated September 11, 2015,...
filed with the Revdex.com.
You maintain that the DISH Network technician did not install the equipment in the specific rooms as you requested. You said you wanted the Hopper receiver installed in your bedroom and the [redacted] receiver in the other bedroom but when you asked for the installation to be corrected, your request was denied. You also indicated that when your TV service was installed, your phone no longer worked. You maintain that you were told that in order for your new internet service to work with your existing phone would require the installation of a second phone line at a cost of $99.00. You requested a technician remove the satellite dish from your roof and the DISH Network equipment from your home, the early termination fee to be waived and your account reduced to a zero balance.
When we spoke today, I pointed out that we offered to resolve the concerns you had with the service, but you refused our offer. Since we were not afforded the opportunity to address these issues, the early termination fee is valid; however, I waived the fee in the interest of reaching a resolution. Your account has been canceled and it at a zero balance. While we are able to dispatch a technician to remove the dish and retrieve the equipment, there is a cost of $145.00 for this service. You opted to have DISH Network send you boxes with prepaid labels for the return. I waived the cost associated with this option.
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our employees. We strive to provide excellent service and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 7:00 am-3:30 pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Complaint: 11032285
I am rejecting this response because: these charges were not authorized by me and I am not sure what more information is needed to be refunded. I provided the each charge amount $63.30, $120 and $1.00. Clearly something is wrong with three separate charges to an account. The money needs to be refunded asap.
Sincerely,
[redacted]
February 15, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 9, 2018, we received your correspondence, dated February 8, 2018, filed with the Revdex.com. You said you experienced technical issues with the service and you expressed concern that a technician visit was not offered prior to disconnection. You disputed the early termination fee. When I spoke with you today, I made an exception and reduced the early termination fee by half to $150.00. We ask that the remaining balance of $101.99 be paid. You accepted this resolution. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
February 23, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On February 18, 2016, we received your rebuttal, dated February 17, 2016, filed with the Revdex.com. My attempts to reach you by phone on February 18, 19 and 23, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You expressed concern regarding DISH Anywhere not working on your laptop. You also said no one has offered to replace your equipment, even though you pay for our Protection Plan. We’re currently working on resolving the issue with DISH Anywhere on laptops. Please ensure that your computer meets the necessary requirements: Browser: Safari 7.0 or later; Firefox 33.0 or later; Google Chrome 38.0 or later on Windows, up to 38.0 on Mac; Internet Explorer 10.0 or later Network Bandwidth of 800 Kbps or better for SD, 4Mbps or better for HD Active DISH account and mydish.com Online ID Flash Player 11.0 or above If you are experiencing technical issues with your DISH Network equipment, please contact me directly so I can send you a replacement receiver. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: [redacted]
[redacted]
[redacted]
*
[redacted]
Tell us why here...September 7, 2016 Dear Ms. [redacted]: On August 31, 2016, we received your complaint, dated August 30, 2016, filed with the Revdex.com. You said that you only received six months of service due to ongoing technical issues. You disconnected...
your account and you disputed $100.00 worth of payments. However, you are now being contacted by our collections agency regarding the balance due. You asked that we waive the balance and remove your account from our collection agency. A review of your account reveals that you spoke with Ms. Megan Frost today, an Executive Escalations Specialist. You agreed to make a $50.00 payment and she agreed to waive the remaining balance. Your account will be removed from our collection agency within 24 hours. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT###-###-####
January 11, 2018 Mr. and Mrs. [redacted] and [redacted] Re: Revdex.com Complaint # [redacted]...
[redacted] Dear Mr. and Mrs. [redacted]: On January 5, 2018, we received your correspondence, dated January 4, 2018, filed with the Revdex.com. You said that you returned the leased equipment and you disputed the unreturned equipment fees. You mentioned that a payment was debited from your credit card account without authorization and you said that your account was sent to collections. Our records reveal that you established your account under the Digital Home Advantage (DHA) promotion with a 24-month commitment through I Dish Com LLC, an independent retailer. To receive this promotion, the customer must agree to a credit check and provide a credit card account for qualification. A review of your sales call revealed that Mrs. [redacted] established the account and used the credit card account ending in [redacted] for qualification. Full disclosure of the terms of the promotion were also provided and accepted. Under the DHA promotion, the customer authorizes DISH Network to collect payment for any early termination and/or unreturned equipment fees with the credit card account used to qualify. Your account was disconnected due to nonpayment on April 1, 2017. Because your service was disconnected prior to the promotional fulfillment date, you were billed $420.00 for an early termination fee. You were also billed $397.00 for unreturned equipment. A payment was collect on November 2, 2017, for the unreturned equipment. As a courtesy, the $49.00 LNBF (eyepiece of the dish) fee was removed from your account on November 9, 2017. Please note that we sent an email notification to [redacted] on June 15, 2017, notifying you of our intent to collect a payment for the unreturned equipment fees. When we spoke today, I informed you that I made an exception and removed the early termination fee from your account and I submitted a refund of $397.00. Please allow five business days for processing. I explained that we have no record that the leased equipment was returned to DISH Network and I asked you to provide me with proof of the return. You advised me that you do not have a return tracking number to verify the return. You also mentioned that your aunt was the person who returned the equipment. Once the equipment is returned, the unreturned equipment fees will be reversed. The current balance due for service rendered and the unreturned equipment fees is $578.00. I requested that the collection agency cease contact with you. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 11, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
8[redacted]###-###-####180
Dear Mr. [redacted]:
On December 11, 2015, we received your correspondence, dated December 10, 2015, filed with the Revdex.com.
Your sister-in-law,...
Ms. [redacted], filed this correspondence on your behalf. You expressed concern with the customer service you received, and you disputed the termination fee due.
When I spoke with Ms. [redacted] today, I advised her that I made an exception and waived the early termination fee from your account.
We strive to provide excellent service and we regret that your experience was unfavorable. We apologize for any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
###-###-####
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Business Response /* (1000, 5, 2015/09/21) */
September 9, 2015
Ms. [redacted]
[redacted]
Duncanville, TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]
On September 4, 2015, we received your complaint, dated September 3,...
2015, filed with the Revdex.com.
You disputed the early termination fee associated with your DISH Network account. You said that DISH Network used the splitter installed in your home so when you had [redacted] installed, they unhooked your DISH Network service.
When we spoke, I offered to have your DISH Network service reinstalled but you declined.
As I explained when we spoke, it is common for technicians to use the existing cables and other hardware already installed in your home to avoid drilling additional holes. They will install new cable if it is requested by the customer.
As you agreed to the terms of our 24-month commitment and the non-performance of those terms is out of our control, we are unable to waive your early termination fee.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In good faith I did call to try to make the payments (altho much against my belief and was told that they weren't set up for payments.)
So being that this is NOT of my doing and its easy to see that all my bills are paid on time, this will be one exception to my rule. I will NOT be paying for something that I did not instigate.
This is totally down to DISH and their installer.
I DO NOT ACCEPT THEIR RESPONSE
Final Business Response /* (4000, 9, 2015/10/01) */
September 24, 2015
Ms. [redacted]
[redacted]
Duncanville, TX XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]
On September 24, 2015, we received your rebuttal, dated September 22, 2015, filed with the Revdex.com.
You said that you would not pay your balance because the disconnection of your DISH Network account was not your doing.
As we discussed previously, DISH Network offered twice to reinstall your service after a [redacted] technician unhooked it. You declined. Additionally, DISH Network had no control over your decision to reinstall [redacted] As such, we are unable to waive your early termination fee. However, as a courtesy, I applied a one-time $100.00 credit to your account in the interest of coming to a resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
March 16, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On March 15, 2016, we received your correspondence, dated March 12, 2016, filed with the Revdex.com. You stated that when you purchased your DISH Network service, you provided bank account information for Credit Card AutoPay. This information was captured incorrectly, causing your payment to be returned. As a result, your service was interrupted and you lost your 3-Year Price Lock offer. The matter was corrected and your service was restored; however, your discount was only restored to 12 months. You requested that the full three-year offer be restored. When we spoke today, I agreed to extend the credits you are currently receiving so you will receive your discount for the full three years. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because:The problems were not solved satisfactorily and I spent hours on the phone with people I could not understand. I emailed Dish immediately when after one day we knew we would not be able to use the system as it was just too complicated. Customer Service when I did talk to them were very condescending and refused to let me cancel our contract, even though it was only a couple of days of service that we had with Dish. It was so frustrating when my husband would change the channels on his t.v., but my t.v. in a different room would also change to whatever channel he was watching and would not stay on my channel. Customer Service refused to accept what I was saying was really happening and my husband was so upset, after just a few hours, went around and disconnected all the t.v.'s from their outlets on the walls. When I called and tried to cancel service they refused to let me do so, saying we were using the remotes incorrectly. Well, there's only so many ways you can use a remote and sending different remotes was not a satisfactory answer to the numerous problems we were having. The response I received from the "special agent" [redacted] was just as insulting as Customer Service had been. He refused to acknowledge the complaints I had, interrupting and talking over me, accusing me of lying in my initial report to the Revdex.com. I know what happened with the service, there was Dish software installed on my computer because I noticed my computer was slower and then I saw three different Dish programs installed. [redacted] accused me of lying, saying they "never use any computer equipment." Well I saw it with my own eyes. [redacted]'s justification for charging us over $500 was because Dish had to pay the technician to come out and install the equipment, even though they got all the equipment back. I said repeatedly we only had Dish service for a couple of days when we knew it was too complicated for us. He refused to acknowledge this and insisted we would have to pay the bill which is over $500, as they had already paid the technician. I cannot believe Dish has such horrible customer service when customers can't work their equipment. I found several reviews online after the fact, saying the same thing, other people had found that the service was too complicated and tried to cancel their service but Dish wouldn't let them, and that Dish has numerous complaints and a terrible reputation for bad customer service. I wish I had read those reviews before we ever signed up with them. We are old and on a fixed income and this is a terrible hardship for us.
Sincerely,
[redacted]
October 10, 2016 Dear Mr. [redacted]: On October 4, 2016, we received your complaint, dated September 29, 2016, filed with the Revdex.com. You said that you were provided with incorrect information concerning the services you would receive. You were...
advised that DISH Network could not provide you with a second phone line so you requested to have your TV early termination fee waived. When we spoke I advised you that, due to the confusion concerning your phone service, I waived your early termination fee. I also waived your balance of $66.05 for service rendered and shipping. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Ocotber 3, 2016 Dear Ms. [redacted]: On September 22, 2016, we received your correspondence, dated September 21, 2016, filed with the Revdex.com. You requested a replacement remote control for your Polk Sound Bar. I attempted to reach you...
at ###-###-#### and ###-###-#### on September 29 and 30, 2016, and October 3, 2016. There was no option to leave a message. These are the contact numbers listed on your correspondence and account. I also sent an email to [redacted]@yahoo.com (copy enclosed). While DISH Network sold you the Polk Sound Bar, the manufacturer Polk Audio is responsible for their equipment. To receive a replacement remote control, please contact Polk Audio at ###-###-####, or by email at www.polkaudio.com/support/contact. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
February 12, 2018 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On January 30, 2018, we received your complaint, dated January 29, 2018, filed with the Revdex.com. You said you are experiencing technical issues with the Hopper equipment due to the software update. You expressed concern with the cost of a technician visit and the monthly fee for the DISH Protect Silver. You disputed the early termination fee and requested a free equipment upgrade. In addition, you provided feedback regarding your customer service experience. When we spoke today, you advised me that your concerns were resolved. Our records reveal that an installation for the DISH’n It Up (DIU) equipment upgrade for the Hopper w/Sling and two new Joey receivers was completed on February 2, 2018, at no cost and with no additional term commitment. However, when you enrolled in the Preferred Customer Offer with a price guarantee for 24 months on April 15, 2017, you agreed to a 24-month term commitment. This promotion will be fulfilled on April 14, 2019. Please note that we offer technician visits at no cost up to 60 days from the original installation date. If a technician visit is required after this time, the cost starts at $95.00. However, we offer the DISH Protect Silver at $8.99 per month, which reduces the technician visit fee to $10.00. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/07/01) */
June 30, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 22, 2015, we received your correspondence, dated June 19, 2015, filed with the...
Revdex.com.
You maintain that you were unaware of the term commitment and you disputed the early termination fee.
I attempted to reach you at (XXX) XXX-XXXX on June 23, 24 and 30, 2015. I left two voice messages. On one occasion a gentleman answered and advised me that this phone number does not belong to you. This contact number is listed on your correspondence and your DISH Network account.
A review of your account shows that you participated in the DISH'n It Up equipment upgrade with a 24-month commitment on January 1, 2015. Because the service was disconnected prior to the promotional fulfillment date, an early termination fee of $190.00 was applied.
I made an exception and reversed the early termination fee from your account. To avoid unreturned equipment fees, we ask that the leased receiver and remote control be returned to DISH Network. A return box with label was delivered to your home by UPS on June 15, 2015. As a courtesy, I waived the return shipping fee of $10.00.
A refund of $35.27 was also submitted for the credit amount for service. Please allow three weeks for processing.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
September 29, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint #...
[redacted]
[redacted] Dear [redacted]: On September 26, 2017, we received your complaint, dated September 25, 2017, filed with the Revdex.com. I attempted to reach you at [redacted] on September 26, 28 and 29, 2017. I left three voice messages. I also sent an email to [redacted] You expressed concern with the monthly billing rate, but you did not specify. You disputed the account balance. Our records reveal that you established your account under the Flex 24 pay-in-advance promotion with a 24-month commitment. You previously subscribed to the following service: · America’s Top 250 $84.99 · Local Channels $10.00 · [redacted] ...⇄ $10.00 (regular price $15.00) · Hopper DVR service $15.00 · Joey receiver $7.00 · DISH Protection Silver $8.99 The monthly billing rate before tax was $135.98. Your account was disconnected due to nonpayment on August 16, 2017. Because your service was disconnected prior to the promotional fulfillment date, you were billed $120.00 for an early termination fee. You were also billed a $12.00 equipment return fee. I made an exception and reversed these fees from your account. To avoid unreturned equipment fees from applying, please return the leased equipment to DISH Network. A return box with label will be delivered to your address by [redacted]. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]