Complaint: [redacted]
I am rejecting this response because: twice an appt was made for someone to come out and assess the damages and twice no one ever showed or called back
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/28) */
September 25, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 21, 2015, we received your correspondence, dated September 18, 2015,...
filed with the Revdex.com.
You disputed the early termination fee. You said that when you upgraded the equipment you were unable to receive an HD signal due to line of sight issues.
When we spoke today, I advised you that I reversed the early termination fee from your account. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 13, 2015/10/22) */
Received duplicate complaint 10/21/2015, merged information from CID#XXXXXXXX and closed as duplicate.
The refund on complaint #XXXXXXXX dated September 25, 2015 has not been recieved
Dish Network agreed to issue a refund for early termination after my complaint #XXXXXXXX to the Revdex.com.
I made a follow up call on October 15, 2015 but still have not had results.
Refund the $96.69 and remove me from their mailing list
$96.69
Final Business Response /* (4000, 15, 2015/11/04) */
October 27, 2015
Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
Re: Mr. [redacted]
File No. XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Sir or Madam:
On October 23, 2015, we received your correspondence, dated October 22, 2015, regarding Mr. [redacted].
You said you have not yet received the refund of $92.69 and you requested that your address be removed from the DISH Network mailing list.
The refund of $92.69 was applied to your credit card account ending in 3359 on October 23, 2015.
Per your request, I placed your address on the DISH Network internal Do Not Contact List.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: [redacted]
March 4, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On March 3, 2016, we received your complaint, dated March 2, 2016, filed with the Revdex.com. You said you experienced technical issues for eight or nine months so you decided to disconnect your account and you requested that your early termination fee be waived. When we spoke I explained that I reviewed your account and I found that we sent a technician to your home twice to address technical issues. A technician was sent to your home on March 13, 2015, and a cable was replaced. A second technician was sent to your home on December 14, 2015, and he replaced your receiver. Our records don’t reflect that you contacted us regarding technical issues between March and December 2015. Additionally, after your receiver was replaced, we didn’t receive any calls regarding technical issues. Although we consider your balance of $248.05 to be accurate, I offered you a credit of $124.00 in the interest of customer service. You said that you would consider my offer and call me back. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
Dear Ms. [redacted]:On January 4, 2016, we received your complaint, dated December 30, 2015, filed with the Revdex.com.You maintain that you were not provided the programming which you requested and that your bill was incorrect. You requested a credit and boxes to return your leased...
equipment.When we spoke, I advised you that a review of your account and recorded calls and chats revealed that you were not provided incorrect information. Our records indicate that you reported on July 14, 2014, that you were advised that you would receive BET with your package. A review of your sales chat revealed that specific channels were not discussed, but the agent with whom you spoke offered to apply a $10.00 monthly credit for ten months to your account and upgrade your package from the America’s Top 120 to the America’s Top 200. You accepted this offer and the credits were applied.You contacted us on October 5, 2014, and said that the previous agent advised you that you would receive the Centric channel and you stated that you were supposed to have Blockbuster @Home free for 12 months. Although we have no record of any offer such as you described, the agent made an exception and added the Blockbuster @Home and an additional monthly $10.00 credit for 12 months to your account.A review of your billing revealed that all offers for credit were honored but as we did not receive payment for service rendered, your account was disconnected due to nonpayment on December 31, 2015. As such, we are unable to provide further adjustments and we request that your balance be paid.Boxes were sent for your leased equipment and are scheduled to be delivered on January 6, 2016. Once the equipment is received and the unreturned equipment fees reversed, your remaining balance will consist of $320.99 for service rendered and a $140.00 early termination fee.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri###-###-####
[redacted] Dear Ms. [redacted]: On July 12, 2016, we received your complaint, dated July 12, 2016, filed with the Revdex.com. You expressed concern with the payments that were applied to your checking account. You do not agree with our refund processing time and you would like to be reimbursed for any bank fees that you incurred. Our records show that two $67.63 payments were processed on July 6, 2016. I apologize for the system error. A refund of $67.63 for one of the payments was submitted on July 8, 2016. Although the normal refund processing time is 19 days, the refund was applied to your checking account on July 15, 2016. Please allow two to three business days for your bank to process the payment. When I spoke with you by phone on July 15, 2016, you agreed to contact me directly to inform me of the total amount that you incurred in bank fees. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
Initial Business Response /* (1000, 9, 2015/05/15) */
May 8, 2015
Ms. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]-[redacted]
Dear Ms. [redacted]:
On May 5, 2015, we received your complaint, dated May 4, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on May 6, 7 and 8, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt.
You expressed concern regarding not receiving a box to return your equipment. You said that you will pay the bill, minus a storage fee, once you receive the box.
Our records reflect that UPS delivered your box on April 30, 2015. Your current balance is $114.73 and we don't recognize any storage fee.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]-[redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]-[redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
December 22, 2017 Mr. [redacted]
[redacted] [redacted]
Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 19, 2017, we received your complaint, dated December 18, 2017, filed with the Revdex.com. You said that when you established your service, you were supposed to receive a free Echo Dot. You indicated that you were told by an agent that the technician would bring the equipment at the time of installation, and that you were promised that the Echo Dot would arrive by mail. You expressed dissatisfaction with your customer service experience. When we spoke on December 21, 2017, I informed you that we have no record that the Echo Dot promotional code was attached to your order. I offered to apply a one-month credit to your account in the amount of $96.64 so that you may purchase the Echo Dot yourself. You accepted this resolution. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. This matter will be investigated internally. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 4, 2015/11/23) */
November 19, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]
On November 18, 2015, we received your correspondence, dated November 17, 2015, filed...
with the Revdex.com.
You said two payments of $91.67 were made in the month of July 2015; however, only one was credited to your DISH Network account. You requested a refund or a credit.
When we spoke today, I informed you that we have no record that two payments were collected in July 2015. To resolve this matter, I applied a one-time credit of $91.67 to your account for programming.
Please know we value your business; therefore, I applied a $25.00 monthly credit for ten months to your account.
We apologize for any regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
[redacted] Dear Ms. [redacted]: On January 22, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com. You expressed concern about your recent calls to DISH Network. You indicated that the agents with whom you spoke would not answer your questions about the removal of a satellite dish on your property without you verifying your PIN. As I advised you in my response to your email, I reviewed your calls to us and will ensure that your concerns are addressed internally. You said that you had the dish removed from your roof by an antenna company. We sincerely regret how this issue was handled by our agents, and we appreciate your feedback concerning your experience. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Dear Ms. [redacted]: On February 1, 2016, we received your correspondence, dated January 27, 2016, filed with the Revdex.com. You stated that DISH Network recently overcharged you for your service. You were offered a $50.00 monthly credit, but you did not receive the credit on your...
December 2015 and January 2016 bills. Your attempt to resolve the matter was unsuccessful and this led you to disconnect your service. You requested a refund for the overpayment. My attempts to reach you at ###-###-#### and ###-###-#### on February 4, 5 and 8, 2015, failed. However, I was able to leave a message and my contact information at ###-###-####. I did receive your voice mail messages in response, but you were unavailable when I called back. I also sent an email to you at [redacted] (copy enclosed), but I did not receive a response. After reviewing the call that took place offering you the $50.00 discount, I confirmed that the offer was for twelve months, and it ended on your November 2015 bill. There was no overpayment as a result of this offer. However, we do bill a month in advance. When you paid your bill on January 26, 2015, you paid for programming through February 2016. I have issued a refund for the $73.04 credit balance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
[redacted] Dear [redacted]: On June 28, 2017, we received your complaint, dated June 27, 2017, filed with the Revdex.com. You expressed concern regarding being charged an early termination fee you were not aware of. You requested that we waive this fee. When we spoke, I told you that I met your request and waived the early termination fee. You will receive a refund to your credit card account in the amount of $105.04 within the next five business days. We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted] [redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
March 16, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Mr. [redacted]: On March 15, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com. You expressed concern about the technician visit on March 11, 2016, and the level of customer service you received. Our records indicate that Mr. [redacted] in our Corporate Escalations Team contacted you shortly after your complaint was filed. Please note that Mr. [redacted] provided you with a free equipment upgrade when you disputed the $200.00 upgrade fee. Our technician attempted to contact you when there was no answer at the door. Please note that it is not the responsibility of the technician to leave a voicemail, as they are given a set schedule for their day and they’re unable to wait for call backs. As such, they will attempt to make contact but they’re unable to await a call back. On the day of your installation, our agents and supervisors attempted to reach our dispatch office but were not able to do so. As the technician assigned to your work order had other jobs that he had to complete, he was not able to immediately turn around and go back to you address. You spoke with Mr. [redacted] and he was able to have the technician return later in the day. While we sincerely regret any inconvenience this issue may have caused, we are unable to provide you with any compensation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
December 19, 2016 Dear Ms. [redacted]: On December 19, 2016, we received your complaint, dated December 16, 2016, filed with the Revdex.com. You maintain that you made a payment of $87.75 on October 26, 2016, but it was not reflected on your DISH...
Network account so it was forwarded to collections. You disputed the $10.00 equipment return fee and you expressed concern with the customer service you received. Our records do not reflect that a payment of $87.75 was posted to your account on October 26, 2016. When I spoke with you by telephone today, I requested a copy of your rolling bank statement. I received it and forwarded it to our Payment Processing Department for further research. I will notify you once they provide me with the status of their findings. When you disconnected your DISH Network account, the balance due for service that was rendered was $87.75. However, that is not a final balance as it does not include fees that are applied once the service is disconnected. In your case, the only fee that was applied to your account when the service was disconnected was the $10.00 (plus tax) equipment return fee. Although you maintain that you contacted us regarding this situation, we have no record of any contact beyond the disconnection date. We strive to provide excellent service and regret that your experience was unfavorable. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
January 15, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On January 13, 2016, we received your complaint, dated January 10, 2016, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on January 13, 14 and 15, 2016, were unsuccessful; however, I left three messages. You expressed concern with the removal of your local NBC station. Please be advised that our programming packages can be changed at any time. We do not guarantee any channels. Your local NBC station was restored on January 10, 2016, when an agreement was reached with the channel provider. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT
November 18, 2016 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On November 17, 2016, we received your complaint, dated November 15, 2016, filed with the Revdex.com. You said that when you agreed to our service, you did so at the [redacted]. You were told that you could bundle our service with your Frontier service to save money. You stated that you were quoted $49.00 for the America’s Top 200 channel package. You requested to be released from the contract as you were not billed the rate you were quoted. When we spoke by phone, I advised you that I sent your complaint to the company responsible for placing your order (Dish One LLC, 801-705-5353). They replied back with a recording of a Welcome call. A review of the call reveals that you were quoted $82.02. Nevertheless, in the interest of customer service. I offered you an $18.00 monthly credit until your contract expires. You agreed to my offer. In addition, I told you that I will apply a $54.00 credit for the months that you have already been billed. You advised me that you are satisfied with my resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because: I need to know how much it will cost me to get out of this contract and send all equipment back to DISH. There is no way I would have ever contracted to pay 107 a month had this been explained to me. Each time I would call I would explain that I was not told of these charges when it was installed in new location. I for sure did not understand that my contract was starting over again from the Aug 2014. I have since spoken with several DISH customers that have similar stories and tell me that DISH has been doing this for years and getting away with it. This saddens me to think that corporate America has come to this and that Revdex.com no longer holds any power of right and wrong. As one consumer put it, DISH and [redacted] TV are in [redacted] competition to see which one can fraudulently gain the trust of the American people . Please let me know in detail exactly how much this will cost me to get out of this contract or some way of working this out of affordable service.
Sincerely,
[redacted]
February 19, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 31, 2018, we received your complaint, dated January 30, 2018, filed with the Revdex.com. I unsuccessfully attempted to contact you at ([redacted] and ([redacted] on February 19, 2018, and I left three messages. I also sent an email to [redacted] with a request to contact me. I received an email from you requesting to respond via email. This correspondence stands as my written response. You maintain that you did not want equipment shipped until after you returned from vacation after Christmas. You mentioned that the boxes shipped to a military address and they were returned. You requested that the unreturned equipment fees be removed from your account. A review of the call on December 19, 2017, reveals that the agent advised you the system will automatically generate return boxes. You then provided her with your work address ([redacted]). We received the equipment on January 24, 2018, and the unreturned equipment fees were reversed on that day. There is no balance due. A billing statement with the unreturned equipment fees did not generate until after the equipment was returned (copy enclosed). However, please note that your online account would show this recent activity. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7307. Sincerely, Gerri S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT (720) 514-7307 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/09/22) */
September 14, 2015
Ms. Charlotte K. Quiter
413 Swenson Farms Blvd., #412
Pflugerville, TX 78660
Re: Revdex.com Complaint # 75264617
8255909684211540-3506129
Dear Ms. Quiter:
On September 4, 2015, we received your complaint, dated...
September 3, 2015, filed with the Revdex.com.
Although I received your voicemail, my attempts to contact you by phone at (512) 989-8389 on September 4, 9 and 10, 2015, were unsuccessful; however, I left two messages.
You mentioned the following concerns:
Additional receiver
Unreturned equipment fee
Stop payment fee
Refund
Equipment removal
Customer service
You expressed concern with the monthly receiver fee of $7.00 that was applied to your account. You stated that when you moved in January 2012, the installer only installed one receiver and he took the second receiver with him. The cost of the first receiver is included in your basic programming package. As a result, there is a monthly fee for each active receiver on your account beyond the first. Please be advised that DISH Network is unaware of the equipment being used on your account unless we are notified, and we must be notified in a timely manner of any billing dispute.
You disputed the unreturned equipment fee of $99.00 that was applied to your account for the second receiver and maintain that you were required to place a stop payment on your bank account to ensure that the fee was not debited from your account. The unreturned receiver fee of $99.00 was applied to your account on July 15, 2015, resulting in a balance due of $107.18. Our records show that this balance was removed from your account on August 26, 2015, leaving a zero balance.
You requested a refund for the monthly receiver fee ($280.00) and the stop payment fee ($35.00). I made an exception and submitted a refund check of $278.65 for the monthly receiver fee; however, we are unable to honor your request to reimburse the stop payment fee. Please allow five to seven business days to receive the refund check.
You would like for DISH Network to remove the satellite dish from your home. When you agreed to a free installation of the leased equipment, it did not include the removal of the equipment at the end of our business relationship. DISH Network only requires the return of the remotes and receivers and will provide UPS boxes for the return. We do not require the return of the satellite dish; therefore, we will not send a technician to remove it.
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291.
Sincerely,
Ana Vigil
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(720) 514-7291
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
David Laslo
February 24, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On February 22, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com. You expressed concern with the unreturned equipment fee of $99.00 and the monthly Joey receiver fee of $7.00 that were applied to your account. You maintain that a Joey receiver was not installed and you only had one television connected. You also disputed the monthly Protection Plan fee that was applied to your account. You requested a refund. Your service was activated on February 4, 2014. Our records indicate that a Hopper and Joey receiver were installed to connect two televisions. While the Hopper receiver was included in the cost of your programming package, a $7.00 monthly fee was applied for the Joey receiver. Your promotion included the Protection Plan free for the first four months of service. Since the service was not removed at the end of the free trial, you began to be billed the then current rate of $7.00 ($8.00 as of June 2015) a month. We are unable to provide a refund for these past charges. Your service was canceled on December 26, 2016. Since your account listed a leased Hopper and Joey receiver, this equipment was required to be returned. Since only a Hopper was returned, a fee of $99.00 was applied to your account for the unreturned Joey. On December 23, 2016, a courtesy credit of $50.00 was applied to your account for the Joey receiver. A payment of $48.62 was applied to your credit card account on February 11, 2017, through AutoPay for the remaining balance due on your account. When I spoke with you by phone on February 23, 2017, I advised you that I reversed the unreturned equipment fee and removed the Joey receiver from your account. I also made an exception and applied a partial credit of $126.00 for the monthly Joey receiver fee. I submitted a total refund of $245.54 to your credit card account. Please allow three to five business days for processing. I apologize for any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: [redacted]
[redacted]
[redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because: twice an appt was made for someone to come out and assess the damages and twice no one ever showed or called back
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/28) */
September 25, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 21, 2015, we received your correspondence, dated September 18, 2015,...
filed with the Revdex.com.
You disputed the early termination fee. You said that when you upgraded the equipment you were unable to receive an HD signal due to line of sight issues.
When we spoke today, I advised you that I reversed the early termination fee from your account. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 13, 2015/10/22) */
Received duplicate complaint 10/21/2015, merged information from CID#XXXXXXXX and closed as duplicate.
The refund on complaint #XXXXXXXX dated September 25, 2015 has not been recieved
Dish Network agreed to issue a refund for early termination after my complaint #XXXXXXXX to the Revdex.com.
I made a follow up call on October 15, 2015 but still have not had results.
Refund the $96.69 and remove me from their mailing list
$96.69
Final Business Response /* (4000, 15, 2015/11/04) */
October 27, 2015
Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
Re: Mr. [redacted]
File No. XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Sir or Madam:
On October 23, 2015, we received your correspondence, dated October 22, 2015, regarding Mr. [redacted].
You said you have not yet received the refund of $92.69 and you requested that your address be removed from the DISH Network mailing list.
The refund of $92.69 was applied to your credit card account ending in 3359 on October 23, 2015.
Per your request, I placed your address on the DISH Network internal Do Not Contact List.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: [redacted]
March 4, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On March 3, 2016, we received your complaint, dated March 2, 2016, filed with the Revdex.com. You said you experienced technical issues for eight or nine months so you decided to disconnect your account and you requested that your early termination fee be waived. When we spoke I explained that I reviewed your account and I found that we sent a technician to your home twice to address technical issues. A technician was sent to your home on March 13, 2015, and a cable was replaced. A second technician was sent to your home on December 14, 2015, and he replaced your receiver. Our records don’t reflect that you contacted us regarding technical issues between March and December 2015. Additionally, after your receiver was replaced, we didn’t receive any calls regarding technical issues. Although we consider your balance of $248.05 to be accurate, I offered you a credit of $124.00 in the interest of customer service. You said that you would consider my offer and call me back. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
Dear Ms. [redacted]:On January 4, 2016, we received your complaint, dated December 30, 2015, filed with the Revdex.com.You maintain that you were not provided the programming which you requested and that your bill was incorrect. You requested a credit and boxes to return your leased...
equipment.When we spoke, I advised you that a review of your account and recorded calls and chats revealed that you were not provided incorrect information. Our records indicate that you reported on July 14, 2014, that you were advised that you would receive BET with your package. A review of your sales chat revealed that specific channels were not discussed, but the agent with whom you spoke offered to apply a $10.00 monthly credit for ten months to your account and upgrade your package from the America’s Top 120 to the America’s Top 200. You accepted this offer and the credits were applied.You contacted us on October 5, 2014, and said that the previous agent advised you that you would receive the Centric channel and you stated that you were supposed to have Blockbuster @Home free for 12 months. Although we have no record of any offer such as you described, the agent made an exception and added the Blockbuster @Home and an additional monthly $10.00 credit for 12 months to your account.A review of your billing revealed that all offers for credit were honored but as we did not receive payment for service rendered, your account was disconnected due to nonpayment on December 31, 2015. As such, we are unable to provide further adjustments and we request that your balance be paid.Boxes were sent for your leased equipment and are scheduled to be delivered on January 6, 2016. Once the equipment is received and the unreturned equipment fees reversed, your remaining balance will consist of $320.99 for service rendered and a $140.00 early termination fee.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri###-###-####
July 19, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On July 12, 2016, we received your complaint, dated July 12, 2016, filed with the Revdex.com. You expressed concern with the payments that were applied to your checking account. You do not agree with our refund processing time and you would like to be reimbursed for any bank fees that you incurred. Our records show that two $67.63 payments were processed on July 6, 2016. I apologize for the system error. A refund of $67.63 for one of the payments was submitted on July 8, 2016. Although the normal refund processing time is 19 days, the refund was applied to your checking account on July 15, 2016. Please allow two to three business days for your bank to process the payment. When I spoke with you by phone on July 15, 2016, you agreed to contact me directly to inform me of the total amount that you incurred in bank fees. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
Initial Business Response /* (1000, 9, 2015/05/15) */
May 8, 2015
Ms. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]-[redacted]
Dear Ms. [redacted]:
On May 5, 2015, we received your complaint, dated May 4, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on May 6, 7 and 8, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt.
You expressed concern regarding not receiving a box to return your equipment. You said that you will pay the bill, minus a storage fee, once you receive the box.
Our records reflect that UPS delivered your box on April 30, 2015. Your current balance is $114.73 and we don't recognize any storage fee.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]-[redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
([redacted]-[redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
December 22, 2017 Mr. [redacted]
[redacted] [redacted]
Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 19, 2017, we received your complaint, dated December 18, 2017, filed with the Revdex.com. You said that when you established your service, you were supposed to receive a free Echo Dot. You indicated that you were told by an agent that the technician would bring the equipment at the time of installation, and that you were promised that the Echo Dot would arrive by mail. You expressed dissatisfaction with your customer service experience. When we spoke on December 21, 2017, I informed you that we have no record that the Echo Dot promotional code was attached to your order. I offered to apply a one-month credit to your account in the amount of $96.64 so that you may purchase the Echo Dot yourself. You accepted this resolution. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. This matter will be investigated internally. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/11/23) */
November 19, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]
On November 18, 2015, we received your correspondence, dated November 17, 2015, filed...
with the Revdex.com.
You said two payments of $91.67 were made in the month of July 2015; however, only one was credited to your DISH Network account. You requested a refund or a credit.
When we spoke today, I informed you that we have no record that two payments were collected in July 2015. To resolve this matter, I applied a one-time credit of $91.67 to your account for programming.
Please know we value your business; therefore, I applied a $25.00 monthly credit for ten months to your account.
We apologize for any regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
January 29, 2018 Ms. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On January 22, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com. You expressed concern about your recent calls to DISH Network. You indicated that the agents with whom you spoke would not answer your questions about the removal of a satellite dish on your property without you verifying your PIN. As I advised you in my response to your email, I reviewed your calls to us and will ensure that your concerns are addressed internally. You said that you had the dish removed from your roof by an antenna company. We sincerely regret how this issue was handled by our agents, and we appreciate your feedback concerning your experience. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Dear Ms. [redacted]: On February 1, 2016, we received your correspondence, dated January 27, 2016, filed with the Revdex.com. You stated that DISH Network recently overcharged you for your service. You were offered a $50.00 monthly credit, but you did not receive the credit on your...
December 2015 and January 2016 bills. Your attempt to resolve the matter was unsuccessful and this led you to disconnect your service. You requested a refund for the overpayment. My attempts to reach you at ###-###-#### and ###-###-#### on February 4, 5 and 8, 2015, failed. However, I was able to leave a message and my contact information at ###-###-####. I did receive your voice mail messages in response, but you were unavailable when I called back. I also sent an email to you at [redacted] (copy enclosed), but I did not receive a response. After reviewing the call that took place offering you the $50.00 discount, I confirmed that the offer was for twelve months, and it ended on your November 2015 bill. There was no overpayment as a result of this offer. However, we do bill a month in advance. When you paid your bill on January 26, 2015, you paid for programming through February 2016. I have issued a refund for the $73.04 credit balance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
July 2, 2017 *
[redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On June 28, 2017, we received your complaint, dated June 27, 2017, filed with the Revdex.com. You expressed concern regarding being charged an early termination fee you were not aware of. You requested that we waive this fee. When we spoke, I told you that I met your request and waived the early termination fee. You will receive a refund to your credit card account in the amount of $105.04 within the next five business days. We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted] [redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
March 16, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Mr. [redacted]: On March 15, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com. You expressed concern about the technician visit on March 11, 2016, and the level of customer service you received. Our records indicate that Mr. [redacted] in our Corporate Escalations Team contacted you shortly after your complaint was filed. Please note that Mr. [redacted] provided you with a free equipment upgrade when you disputed the $200.00 upgrade fee. Our technician attempted to contact you when there was no answer at the door. Please note that it is not the responsibility of the technician to leave a voicemail, as they are given a set schedule for their day and they’re unable to wait for call backs. As such, they will attempt to make contact but they’re unable to await a call back. On the day of your installation, our agents and supervisors attempted to reach our dispatch office but were not able to do so. As the technician assigned to your work order had other jobs that he had to complete, he was not able to immediately turn around and go back to you address. You spoke with Mr. [redacted] and he was able to have the technician return later in the day. While we sincerely regret any inconvenience this issue may have caused, we are unable to provide you with any compensation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
December 19, 2016 Dear Ms. [redacted]: On December 19, 2016, we received your complaint, dated December 16, 2016, filed with the Revdex.com. You maintain that you made a payment of $87.75 on October 26, 2016, but it was not reflected on your DISH...
Network account so it was forwarded to collections. You disputed the $10.00 equipment return fee and you expressed concern with the customer service you received. Our records do not reflect that a payment of $87.75 was posted to your account on October 26, 2016. When I spoke with you by telephone today, I requested a copy of your rolling bank statement. I received it and forwarded it to our Payment Processing Department for further research. I will notify you once they provide me with the status of their findings. When you disconnected your DISH Network account, the balance due for service that was rendered was $87.75. However, that is not a final balance as it does not include fees that are applied once the service is disconnected. In your case, the only fee that was applied to your account when the service was disconnected was the $10.00 (plus tax) equipment return fee. Although you maintain that you contacted us regarding this situation, we have no record of any contact beyond the disconnection date. We strive to provide excellent service and regret that your experience was unfavorable. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
January 15, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On January 13, 2016, we received your complaint, dated January 10, 2016, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on January 13, 14 and 15, 2016, were unsuccessful; however, I left three messages. You expressed concern with the removal of your local NBC station. Please be advised that our programming packages can be changed at any time. We do not guarantee any channels. Your local NBC station was restored on January 10, 2016, when an agreement was reached with the channel provider. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT
November 18, 2016 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On November 17, 2016, we received your complaint, dated November 15, 2016, filed with the Revdex.com. You said that when you agreed to our service, you did so at the [redacted]. You were told that you could bundle our service with your Frontier service to save money. You stated that you were quoted $49.00 for the America’s Top 200 channel package. You requested to be released from the contract as you were not billed the rate you were quoted. When we spoke by phone, I advised you that I sent your complaint to the company responsible for placing your order (Dish One LLC, 801-705-5353). They replied back with a recording of a Welcome call. A review of the call reveals that you were quoted $82.02. Nevertheless, in the interest of customer service. I offered you an $18.00 monthly credit until your contract expires. You agreed to my offer. In addition, I told you that I will apply a $54.00 credit for the months that you have already been billed. You advised me that you are satisfied with my resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because: I need to know how much it will cost me to get out of this contract and send all equipment back to DISH. There is no way I would have ever contracted to pay 107 a month had this been explained to me. Each time I would call I would explain that I was not told of these charges when it was installed in new location. I for sure did not understand that my contract was starting over again from the Aug 2014. I have since spoken with several DISH customers that have similar stories and tell me that DISH has been doing this for years and getting away with it. This saddens me to think that corporate America has come to this and that Revdex.com no longer holds any power of right and wrong. As one consumer put it, DISH and [redacted] TV are in [redacted] competition to see which one can fraudulently gain the trust of the American people . Please let me know in detail exactly how much this will cost me to get out of this contract or some way of working this out of affordable service.
Sincerely,
[redacted]
February 19, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 31, 2018, we received your complaint, dated January 30, 2018, filed with the Revdex.com. I unsuccessfully attempted to contact you at ([redacted] and ([redacted] on February 19, 2018, and I left three messages. I also sent an email to [redacted] with a request to contact me. I received an email from you requesting to respond via email. This correspondence stands as my written response. You maintain that you did not want equipment shipped until after you returned from vacation after Christmas. You mentioned that the boxes shipped to a military address and they were returned. You requested that the unreturned equipment fees be removed from your account. A review of the call on December 19, 2017, reveals that the agent advised you the system will automatically generate return boxes. You then provided her with your work address ([redacted]). We received the equipment on January 24, 2018, and the unreturned equipment fees were reversed on that day. There is no balance due. A billing statement with the unreturned equipment fees did not generate until after the equipment was returned (copy enclosed). However, please note that your online account would show this recent activity. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7307. Sincerely, Gerri S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT (720) 514-7307 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/09/22) */
September 14, 2015
Ms. Charlotte K. Quiter
413 Swenson Farms Blvd., #412
Pflugerville, TX 78660
Re: Revdex.com Complaint # 75264617
8255909684211540-3506129
Dear Ms. Quiter:
On September 4, 2015, we received your complaint, dated...
September 3, 2015, filed with the Revdex.com.
Although I received your voicemail, my attempts to contact you by phone at (512) 989-8389 on September 4, 9 and 10, 2015, were unsuccessful; however, I left two messages.
You mentioned the following concerns:
Additional receiver
Unreturned equipment fee
Stop payment fee
Refund
Equipment removal
Customer service
You expressed concern with the monthly receiver fee of $7.00 that was applied to your account. You stated that when you moved in January 2012, the installer only installed one receiver and he took the second receiver with him. The cost of the first receiver is included in your basic programming package. As a result, there is a monthly fee for each active receiver on your account beyond the first. Please be advised that DISH Network is unaware of the equipment being used on your account unless we are notified, and we must be notified in a timely manner of any billing dispute.
You disputed the unreturned equipment fee of $99.00 that was applied to your account for the second receiver and maintain that you were required to place a stop payment on your bank account to ensure that the fee was not debited from your account. The unreturned receiver fee of $99.00 was applied to your account on July 15, 2015, resulting in a balance due of $107.18. Our records show that this balance was removed from your account on August 26, 2015, leaving a zero balance.
You requested a refund for the monthly receiver fee ($280.00) and the stop payment fee ($35.00). I made an exception and submitted a refund check of $278.65 for the monthly receiver fee; however, we are unable to honor your request to reimburse the stop payment fee. Please allow five to seven business days to receive the refund check.
You would like for DISH Network to remove the satellite dish from your home. When you agreed to a free installation of the leased equipment, it did not include the removal of the equipment at the end of our business relationship. DISH Network only requires the return of the remotes and receivers and will provide UPS boxes for the return. We do not require the return of the satellite dish; therefore, we will not send a technician to remove it.
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291.
Sincerely,
Ana Vigil
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(720) 514-7291
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
David Laslo
February 24, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On February 22, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com. You expressed concern with the unreturned equipment fee of $99.00 and the monthly Joey receiver fee of $7.00 that were applied to your account. You maintain that a Joey receiver was not installed and you only had one television connected. You also disputed the monthly Protection Plan fee that was applied to your account. You requested a refund. Your service was activated on February 4, 2014. Our records indicate that a Hopper and Joey receiver were installed to connect two televisions. While the Hopper receiver was included in the cost of your programming package, a $7.00 monthly fee was applied for the Joey receiver. Your promotion included the Protection Plan free for the first four months of service. Since the service was not removed at the end of the free trial, you began to be billed the then current rate of $7.00 ($8.00 as of June 2015) a month. We are unable to provide a refund for these past charges. Your service was canceled on December 26, 2016. Since your account listed a leased Hopper and Joey receiver, this equipment was required to be returned. Since only a Hopper was returned, a fee of $99.00 was applied to your account for the unreturned Joey. On December 23, 2016, a courtesy credit of $50.00 was applied to your account for the Joey receiver. A payment of $48.62 was applied to your credit card account on February 11, 2017, through AutoPay for the remaining balance due on your account. When I spoke with you by phone on February 23, 2017, I advised you that I reversed the unreturned equipment fee and removed the Joey receiver from your account. I also made an exception and applied a partial credit of $126.00 for the monthly Joey receiver fee. I submitted a total refund of $245.54 to your credit card account. Please allow three to five business days for processing. I apologize for any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: [redacted]
[redacted]
[redacted] [redacted]