September 29, 2016 Dear Mr. [redacted]: On September 26, 2016, we received your complaint, dated September 23, 2016, filed with the Revdex.com. You expressed concern regarding mail you are receiving from DISH Network and request that we remove your address from...
our system. When we spoke I told you that I have added your address to our Do Not Mail list which can take eight weeks to go into effect. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT###-###-####
Initial Business Response /* (1000, 4, 2015/04/28) */
April 27, 2015
Ms. [redacted]., Apt. **
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]-[redacted]
Dear Ms. [redacted]:
On April 27, 2015, we received your complaint, dated April 24, 2015, filed...
with the Revdex.com.
You maintain you have yet to receive a box for the return of the leased equipment and you requested a refund.
When we spoke today, I explained that the leased equipment was removed from your account on April 23, 2015, as it is obsolete. We do not require that it be returned to DI*H Network.
I submitted a credit card refund of $82.14. Please allow five business days for processing.
We apologize for any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]-[redacted].
*incerely,
[redacted]
Dispute Resolution *pecialist
Executive Escalations Team
DI*H Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm M*T
([redacted]-[redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee *t.
Denver, CO 80204
[redacted]
March 13, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
[redacted]...
Dear Ms. [redacted]: On March 9, 2017, we received your complaint, dated March 8, 2017, filed with the Revdex.com. You disputed the adult Pay-Per-View movies that were ordered and billed to your account. You requested that we remove the charges, as you said you didn’t order them. A review of your account reveals that all of the adult Pay-Per-View movies that were ordered were done so through your remote control. However, as a one-time courtesy, we reversed the charges. You sent me an email indicating that your issue has been resolved to your satisfaction. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: [redacted]
[redacted]
[redacted]
[redacted] Dear Mr. [redacted]: On September 15, 2017, we received your complaint, dated September 3, 2017, filed with the Revdex.com. You maintain that you did not receive the equipment you requested and there is an upgrade fee of $400.00 now to install it. You also mentioned that you were unaware of the additional receiver fees and you were unable to receive the voice remotes you requested. In addition, you expressed concern with the customer service you received. You initiated your account through [redacted], an independent retailer. A review of your sales call reveals that you did not choose the Hopper 3 receiver because it included an additional upgrade fee of $150.00; therefore, a regular Hopper was installed. To upgrade your receiver to the Hopper 3 would require the swapping out of your Joeys for new Joey 2.0s. The cost to complete this upgrade is $150.00. I apologize for the information you received. Please note that there are additional monthly receiver fees for all active equipment on your account except the main receiver. When I spoke with you by telephone today, I scheduled an upgrade to the Hopper 3 system for $150.00. The installation was completed on Sunday, October 1, 2017. Please note that the voice remote is compatible with all of our Hopper systems that have our new User Interface. During our conversation, you mentioned that you were advised you would receive an [redacted], but the link you were provided does not work. Our records reveal that you did not qualify for this offer. You said that you already purchased an [redacted]. As an exception, I applied a $50.00 credit to your account as compensation. We strive to provide excellent service and regret that your experience did not meet your needs. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: dish network is reporting on my credit report that owe them 99.00 dollars. This whole issue has been really stressful. I would like dishnetwork to keep there word and remove this fraudulent account from all 3 credit agencies immediately. When you immediately report the removal of the fraudulent account. I wish to have a copy of the communication from dish network to the credit agencies e-mailed to me also. I would also like dish network work to provide a billing statement showing that this fraudulent account has a zero balance. The request may seem harsh but I have no trust for dish network because of them setting up the fraudulent account in my name, also they I have said in previous response to the Revdex.com that I owe them zero dollars. They have done nothing further than that. When I receive the above mentioned documents I will be able to say this complaint is resolved until then I can not.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 7, 2015/09/02) */
From:
[redacted]
Sent:
Wednesday, September 02, XXXX X:XX AM
To:
[redacted]
Subject:
Complaint #XXXXXXXX, Dish Network
Dear Ms. [redacted]
Regarding our complaint,
#
Complaint ID#: XXXXXXXX, against Dish Network, we have...
received a phone call from Dish Network and we are
satisfied with the handling of our complaint. In light of this, we are removing our complaint against Dish and feel that our letter to
the Revdex.com was instrumental in the handling of this
situation. At this time, Dish Network has worked to satisfy our problems.
Thank you for taking the time to do whatever you need to do on your end to
remove our complaint.
Sincerely,
[redacted]
January 5, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On December 29, 2017, we received your correspondence, dated December 28, 2017, filed with the Revdex.com. You said that you pay for service annually and you indicated that you have been receiving monthly bills for the last three months. You requested that your bill be corrected. Our records reveal that you enrolled in the Preferred Customer Offer with a 24-month commitment and eBill AutoPay. This offer provides a $15.00 discount for the core programming of the America’s Top 120+ package at $49.99. You also subscribe to the local channels and the DVR service. Your monthly billing rate with tax is $66.71. On December 29, 2017, a one-time credit of $60.00 was applied to your account and one late fee was reversed. On this same date, you made a payment of $825.09. When we spoke today, you confirmed that your billing issues were resolved. I explained that we do not offer an annual billing option. While you can pay for service in advance, the payment might not cover any programming changes that may occur during the year. We appreciate your feedback and your concerns will be reviewed internally. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
January 17, 2017 Dear Mr. [redacted]: On January 17, 2017, we received your complaint, dated January 16, 2017, filed with the Revdex.com. You stated that you contacted DISH Network and requested that your account be placed on pause. Your account was...
removed from pause and later disconnected. As a result, a $280.00 charge for your early termination fee was applied your spouse’s credit card account. You indicated that the charge was not authorized, and you requested a refund. In our email correspondence, I offered to waive the early termination fee, as a courtesy, because your signature was not electronically captured on your contract. I have issued a refund for the charge. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 6, 2015/10/06) */
September 29, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 25, 2015, we received your complaint, dated September 24, 2015,...
filed with the Revdex.com.
You said that you closed your account due to technical issues. You said that the early termination fee should be waived because you were not receiving the service you paid for.
When we spoke, I informed you that, after a review of your account, I only found that you called twice regarding technical issues. Your first call was on September 26, 2014, and this was regarding your remote control not operating your television. The second call took place on June 10, 2015, and this was regarding your receiver being frozen. I explained that both of these issues were equipment-related and not signal-related. I was unable to verify that you contacted us regarding signal loss.
I informed you that we consider the balance to be valid. However, I offered to cut the balance in half as a gesture of good faith, but you declined my offer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They will not admit to the problem and are not documenting my calls. I called in May, June, and July regarding service issues. They replaced the receiver and it still did not work so it obviously was not an equipment issue. I should not have to pay a termination fee for a service I was not receiving.
Final Business Response /* (4000, 10, 2015/10/16) */
October 13, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 13, 2015, we received your rebuttal, dated October 7, 2015, filed with the Revdex.com.
You said that your receiver was replaced and the problem still existed; therefore, it was not an equipment issue.
A review of your account reveals that your receiver was replaced because the start-up screen didn't go away. We replaced your receiver and didn't receive any further trouble calls from you. Also, when you spoke with the agent who closed your account, you advised them that you were closing your account because you were unable to afford the service.
We consider the balance to be valid, but my offer still stands.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/10/29) */
October 28, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 23, 2015, we received your complaint, dated October 22, 2015, filed with...
the Revdex.com.
You expressed concern regarding being billed for a technician visit. You requested that the balance be waived and the information be removed from your credit bureau file.
A review of your account reveals that I addressed your concern and sent you a written response. Enclosed is a copy for your records.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
April 10, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On April 3, 2015, we received your correspondence, dated March 6, 2015. My attempts to reach you by phone on April 8, 9 and 10, 2015, have been unsuccessful. I was not given the option to leave a voice message.
You said that your DISH Network account was closed because you refuse to pay the $50.00 fee you were charged to have a technician come to your home. You state that snow sliding from your roof caused the issue and that our technician should have put your satellite dish in a better location. You feel that your satellite was not placed in a proper location on your roof and because if this you won't make any further payments to DISH Network.
Weather related issues are out of our control. Our installation and tech visits carry a 60 day warranty and if you're out of the warranty period, there will be a charge if you would like our technician to go to your home.
When an installation takes place, our technician will find a location for the satellite dish that will ensure you receive the strongest signal possible. Therefore, we consider the balance of $180.67 to be accurate. I have enclosed a copy of your signed contract for your records.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would expect that when the technicians install equipment they should know what they are doing. If the equipment is placed in a position that may cause the equipment to become damaged, they should let the customer know this and advise the customer that they might need something to protect the equipment.I was never told that I might need something to protect the dish. Perhaps this is Dish's intention, so they can charge customers for service calls? I also paid for protection on my contract that should have made my service call $19 not $50. The contract copy that was sent was not even for the correct address. Dish does not care anything for it's customers,and also doesn't seem to care about losing them.
Final Business Response /* (4000, 13, 2015/11/18) */
November 16, 2015
[redacted]
PO Box [redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 16, 2015, we received your rebuttal, dated November 12, 2015, filed with the Revdex.com.
You stated that you will not pay your balance and you continue to dispute it.
While we truly appreciated your business, I am unable to apply further credits to your account. We consider the balance to be valid.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (4200, 15, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not pay for services not rendered. I did not cancel the account, the company did.
February 22, 2016 Mr. [redacted] and Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted]...
[redacted] Dear Mr. [redacted] and Ms. [redacted]: On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com. You requested a refund for the $340.00 early termination fee. You also indicated that you were told you would be billed double the monthly amount to restore the service. A review of the account reveals that Mr. [redacted] is the account holder and Ms. [redacted] is listed as the authorized user. When we spoke today, I advised Ms. [redacted] that the credit card account ending in [redacted] was used to qualify for the Digital Home Advantage (DHA) promotion on June 4, 2015 (the date of sale). When you agreed to the DHA promotion, you authorized DISH Network to access your qualifying credit card account to collect payment for the early termination, unreturned equipment and return box fees. I have enclosed a copy of your signed DHA agreement for your review. Your account was disconnected due to nonpayment on December 30, 2015. Because the service was disconnected prior to the promotional fulfillment date, you were billed $340.00 for the early termination fee. The payment for this fee was collected on February 19, 2016. Your refund request cannot be honored, as the early termination fee is valid. During our conversation I informed you that when an account is disconnected, the past-due amount plus the charges for one month of service are required to be paid in full to restore the account. I regret any confusion. The balance now due for service rendered is $123.09. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
[redacted]
[redacted] Dear Ms. [redacted]: On April 20, 2016, we received your complaint, dated April 19, 2016, filed with the Revdex.com. You said that your DISH Network billing is incorrect, and you requested to have your early termination fee waived. When we spoke, you maintained that you spoke with a DISH Network agent on March 12, 2016, who advised you that you would receive a credit of $16.41, and to pay only $80.58 toward your January 15, 2016, $96.99 balance. As I noted during our call, that payment was received on February 17, 2016, but it was due on January 30, 2016. I reviewed the calls associated with your account and found that you contacted us on February 13, 2016. During that call you removed Starz and the Protection Plan and downgraded your programming package from the America’s Top 120 to DISH America. After these changes, your balance was $80.58 and you remitted payment for that amount on February 17, 2016. However, as that payment was late, your next bill generated on February 15, 2016, with a balance of $152.05. After your $80.58 payment was applied, a balance of $71.47 remained. On March 1, 2016, we received a payment of $55.06, leaving a balance of $16.41. As no further payments were received, your account was interrupted on March 26, 2016, and disconnected due to non-payment on April 25, 2016. Please note that we received no calls on March 12, 2016, nor was your account accessed on that date. I reviewed your account notes and calls and found no offers for additional credits except prorated credits that result from programming changes. As our records indicate that your billing was correct, and as I was unable to locate any instances of misinformation, we are unable to waive your $249.98 balance which includes your $200.00 early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
February 17, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On February 17, 2017, we received your correspondence, dated February 16, 2017, filed with the Revdex.com. You said you are experiencing technical issues with the service and you expressed concern with the customer service you received. When we spoke today, I informed you that I scheduled a technician visit for February 19, 2017, between the hours of 10:00 am and 12:00 pm, to address the technical issues. I also requested that a Field Service Manager or a Lead Technician be assigned this visit. In addition, I waived your DISH’n It Up term commitment. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: [redacted]
[redacted]
[redacted]
Dear Ms. [redacted]: On March 3, 2016, we received your complaint, dated March 2, 2016, filed with the Revdex.com. You said that a payment was debited from your bank account but never applied to your DISH Network account. You requested to have the payment applied, and compensation for your time. When I spoke with Mr. [redacted], I requested that he send me a copy of the statement prior to the one that was already sent to us. He did so and, while our records still do not reflect that we ever received the funds to which you refer, I made an exception and applied a $154.73 credit to your account. As a courtesy, I also reversed the four $9.00 Promise-To-Pay fees applied to your account since December 28, 2015. While we sincerely regret any inconvenience, we are unable to provide compensation for this issue. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
Complaint: [redacted]
I am rejecting this response because: twice an appt was made for someone to come out and assess the damages and twice no one ever showed or called back
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Even after giving proof that we had the channels (NOT free preview) we were told it does not matter, that Dish can remove or change channels at any time. We were flat out lied to to get us to sign another 2 year contract.Not much we can do, they can do what they wish, we are just another dissatisfied customer, nothing new to them. It's not about the customer it's about the money.
Initial Business Response /* (1000, 4, 2015/12/14) */
December 9, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On December 4, 2015, we received your complaint, dated December 3, 2015,...
filed with the Revdex.com.
Although I received your voicemail, my attempts to contact you by phone at (XXX) XXX-XXXX on December 4, 7 and 8, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the charges on your account. You indicated that you unbundled your service from Windstream; however, the amount that you paid for the month of October 2015 was not transferred. You were also concerned with the service interruption.
A review of your account shows that your service was unbundled from Windstream on August 15, 2015. A total credit of $149.77 was transferred from Windstream and was applied to your DISH Network account on August 16, 2015, and September 15, 2015. Enclosed is a copy of your billing statement showing the credits.
Although your service was disconnected for non-payment, it was restarted on November 27, 2015.
Two credits totaling $117.07 would have applied to your account on December 15, 2015. However, I reversed these credits and applied a lump-sum credit of $117.07 to your account which immediately applied to your account.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] CO XXXXX
[redacted]
Dear Mr. [redacted]: On March 2, 2017, we received your complaint, dated February 28, 2017, filed with the Revdex.com. You indicated that you are receiving emails for a DISH Network account that does not belong to you. You requested that your email address be removed and to receive confirmation that other personal information is not attached to the account. When I spoke with you by phone on March 2, 2017, I advised you that I removed your email address from the DISH Network account in question. I also informed you that your personal information is not attached to this or any other account in our system. We appreciate that you brought your customer service concerns to our attention and we apologize for any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: [redacted]
[redacted]
[redacted] [redacted]
December 19, 2016 Dear Ms. [redacted]: On December 19, 2016, we received your complaint, dated December 16, 2016, filed with the Revdex.com. You maintain that you made a payment of $87.75 on October 26, 2016, but it was not reflected on your DISH...
Network account so it was forwarded to collections. You disputed the $10.00 equipment return fee and you expressed concern with the customer service you received. Our records do not reflect that a payment of $87.75 was posted to your account on October 26, 2016. When I spoke with you by telephone today, I requested a copy of your rolling bank statement. I received it and forwarded it to our Payment Processing Department for further research. I will notify you once they provide me with the status of their findings. When you disconnected your DISH Network account, the balance due for service that was rendered was $87.75. However, that is not a final balance as it does not include fees that are applied once the service is disconnected. In your case, the only fee that was applied to your account when the service was disconnected was the $10.00 (plus tax) equipment return fee. Although you maintain that you contacted us regarding this situation, we have no record of any contact beyond the disconnection date. We strive to provide excellent service and regret that your experience was unfavorable. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
Complaint: [redacted]
I am rejecting this response because: I need to know how much it will cost me to get out of this contract and send all equipment back to DISH. There is no way I would have ever contracted to pay 107 a month had this been explained to me. Each time I would call I would explain that I was not told of these charges when it was installed in new location. I for sure did not understand that my contract was starting over again from the Aug 2014. I have since spoken with several DISH customers that have similar stories and tell me that DISH has been doing this for years and getting away with it. This saddens me to think that corporate America has come to this and that Revdex.com no longer holds any power of right and wrong. As one consumer put it, DISH and [redacted] TV are in [redacted] competition to see which one can fraudulently gain the trust of the American people . Please let me know in detail exactly how much this will cost me to get out of this contract or some way of working this out of affordable service.
Sincerely,
[redacted]
September 29, 2016 Dear Mr. [redacted]: On September 26, 2016, we received your complaint, dated September 23, 2016, filed with the Revdex.com. You expressed concern regarding mail you are receiving from DISH Network and request that we remove your address from...
our system. When we spoke I told you that I have added your address to our Do Not Mail list which can take eight weeks to go into effect. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT###-###-####
Initial Business Response /* (1000, 4, 2015/04/28) */
April 27, 2015
Ms. [redacted]., Apt. **
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]-[redacted]
Dear Ms. [redacted]:
On April 27, 2015, we received your complaint, dated April 24, 2015, filed...
with the Revdex.com.
You maintain you have yet to receive a box for the return of the leased equipment and you requested a refund.
When we spoke today, I explained that the leased equipment was removed from your account on April 23, 2015, as it is obsolete. We do not require that it be returned to DI*H Network.
I submitted a credit card refund of $82.14. Please allow five business days for processing.
We apologize for any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]-[redacted].
*incerely,
[redacted]
Dispute Resolution *pecialist
Executive Escalations Team
DI*H Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm M*T
([redacted]-[redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee *t.
Denver, CO 80204
[redacted]
March 13, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
[redacted]...
Dear Ms. [redacted]: On March 9, 2017, we received your complaint, dated March 8, 2017, filed with the Revdex.com. You disputed the adult Pay-Per-View movies that were ordered and billed to your account. You requested that we remove the charges, as you said you didn’t order them. A review of your account reveals that all of the adult Pay-Per-View movies that were ordered were done so through your remote control. However, as a one-time courtesy, we reversed the charges. You sent me an email indicating that your issue has been resolved to your satisfaction. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: [redacted]
[redacted]
[redacted]
[redacted]
October 3, 2017 [redacted]
[redacted]
[redacted] [redacted]
*
[redacted] [redacted]
...
[redacted] Dear Mr. [redacted]: On September 15, 2017, we received your complaint, dated September 3, 2017, filed with the Revdex.com. You maintain that you did not receive the equipment you requested and there is an upgrade fee of $400.00 now to install it. You also mentioned that you were unaware of the additional receiver fees and you were unable to receive the voice remotes you requested. In addition, you expressed concern with the customer service you received. You initiated your account through [redacted], an independent retailer. A review of your sales call reveals that you did not choose the Hopper 3 receiver because it included an additional upgrade fee of $150.00; therefore, a regular Hopper was installed. To upgrade your receiver to the Hopper 3 would require the swapping out of your Joeys for new Joey 2.0s. The cost to complete this upgrade is $150.00. I apologize for the information you received. Please note that there are additional monthly receiver fees for all active equipment on your account except the main receiver. When I spoke with you by telephone today, I scheduled an upgrade to the Hopper 3 system for $150.00. The installation was completed on Sunday, October 1, 2017. Please note that the voice remote is compatible with all of our Hopper systems that have our new User Interface. During our conversation, you mentioned that you were advised you would receive an [redacted], but the link you were provided does not work. Our records reveal that you did not qualify for this offer. You said that you already purchased an [redacted]. As an exception, I applied a $50.00 credit to your account as compensation. We strive to provide excellent service and regret that your experience did not meet your needs. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: dish network is reporting on my credit report that owe them 99.00 dollars. This whole issue has been really stressful. I would like dishnetwork to keep there word and remove this fraudulent account from all 3 credit agencies immediately. When you immediately report the removal of the fraudulent account. I wish to have a copy of the communication from dish network to the credit agencies e-mailed to me also. I would also like dish network work to provide a billing statement showing that this fraudulent account has a zero balance. The request may seem harsh but I have no trust for dish network because of them setting up the fraudulent account in my name, also they I have said in previous response to the Revdex.com that I owe them zero dollars. They have done nothing further than that. When I receive the above mentioned documents I will be able to say this complaint is resolved until then I can not.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 7, 2015/09/02) */
From:
[redacted]
Sent:
Wednesday, September 02, XXXX X:XX AM
To:
[redacted]
Subject:
Complaint #XXXXXXXX, Dish Network
Dear Ms. [redacted]
Regarding our complaint,
#
Complaint ID#: XXXXXXXX, against Dish Network, we have...
received a phone call from Dish Network and we are
satisfied with the handling of our complaint. In light of this, we are removing our complaint against Dish and feel that our letter to
the Revdex.com was instrumental in the handling of this
situation. At this time, Dish Network has worked to satisfy our problems.
Thank you for taking the time to do whatever you need to do on your end to
remove our complaint.
Sincerely,
[redacted]
January 5, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On December 29, 2017, we received your correspondence, dated December 28, 2017, filed with the Revdex.com. You said that you pay for service annually and you indicated that you have been receiving monthly bills for the last three months. You requested that your bill be corrected. Our records reveal that you enrolled in the Preferred Customer Offer with a 24-month commitment and eBill AutoPay. This offer provides a $15.00 discount for the core programming of the America’s Top 120+ package at $49.99. You also subscribe to the local channels and the DVR service. Your monthly billing rate with tax is $66.71. On December 29, 2017, a one-time credit of $60.00 was applied to your account and one late fee was reversed. On this same date, you made a payment of $825.09. When we spoke today, you confirmed that your billing issues were resolved. I explained that we do not offer an annual billing option. While you can pay for service in advance, the payment might not cover any programming changes that may occur during the year. We appreciate your feedback and your concerns will be reviewed internally. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
January 17, 2017 Dear Mr. [redacted]: On January 17, 2017, we received your complaint, dated January 16, 2017, filed with the Revdex.com. You stated that you contacted DISH Network and requested that your account be placed on pause. Your account was...
removed from pause and later disconnected. As a result, a $280.00 charge for your early termination fee was applied your spouse’s credit card account. You indicated that the charge was not authorized, and you requested a refund. In our email correspondence, I offered to waive the early termination fee, as a courtesy, because your signature was not electronically captured on your contract. I have issued a refund for the charge. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 6, 2015/10/06) */
September 29, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 25, 2015, we received your complaint, dated September 24, 2015,...
filed with the Revdex.com.
You said that you closed your account due to technical issues. You said that the early termination fee should be waived because you were not receiving the service you paid for.
When we spoke, I informed you that, after a review of your account, I only found that you called twice regarding technical issues. Your first call was on September 26, 2014, and this was regarding your remote control not operating your television. The second call took place on June 10, 2015, and this was regarding your receiver being frozen. I explained that both of these issues were equipment-related and not signal-related. I was unable to verify that you contacted us regarding signal loss.
I informed you that we consider the balance to be valid. However, I offered to cut the balance in half as a gesture of good faith, but you declined my offer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They will not admit to the problem and are not documenting my calls. I called in May, June, and July regarding service issues. They replaced the receiver and it still did not work so it obviously was not an equipment issue. I should not have to pay a termination fee for a service I was not receiving.
Final Business Response /* (4000, 10, 2015/10/16) */
October 13, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 13, 2015, we received your rebuttal, dated October 7, 2015, filed with the Revdex.com.
You said that your receiver was replaced and the problem still existed; therefore, it was not an equipment issue.
A review of your account reveals that your receiver was replaced because the start-up screen didn't go away. We replaced your receiver and didn't receive any further trouble calls from you. Also, when you spoke with the agent who closed your account, you advised them that you were closing your account because you were unable to afford the service.
We consider the balance to be valid, but my offer still stands.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/10/29) */
October 28, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 23, 2015, we received your complaint, dated October 22, 2015, filed with...
the Revdex.com.
You expressed concern regarding being billed for a technician visit. You requested that the balance be waived and the information be removed from your credit bureau file.
A review of your account reveals that I addressed your concern and sent you a written response. Enclosed is a copy for your records.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
April 10, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On April 3, 2015, we received your correspondence, dated March 6, 2015. My attempts to reach you by phone on April 8, 9 and 10, 2015, have been unsuccessful. I was not given the option to leave a voice message.
You said that your DISH Network account was closed because you refuse to pay the $50.00 fee you were charged to have a technician come to your home. You state that snow sliding from your roof caused the issue and that our technician should have put your satellite dish in a better location. You feel that your satellite was not placed in a proper location on your roof and because if this you won't make any further payments to DISH Network.
Weather related issues are out of our control. Our installation and tech visits carry a 60 day warranty and if you're out of the warranty period, there will be a charge if you would like our technician to go to your home.
When an installation takes place, our technician will find a location for the satellite dish that will ensure you receive the strongest signal possible. Therefore, we consider the balance of $180.67 to be accurate. I have enclosed a copy of your signed contract for your records.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would expect that when the technicians install equipment they should know what they are doing. If the equipment is placed in a position that may cause the equipment to become damaged, they should let the customer know this and advise the customer that they might need something to protect the equipment.I was never told that I might need something to protect the dish. Perhaps this is Dish's intention, so they can charge customers for service calls? I also paid for protection on my contract that should have made my service call $19 not $50. The contract copy that was sent was not even for the correct address. Dish does not care anything for it's customers,and also doesn't seem to care about losing them.
Final Business Response /* (4000, 13, 2015/11/18) */
November 16, 2015
[redacted]
PO Box [redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On November 16, 2015, we received your rebuttal, dated November 12, 2015, filed with the Revdex.com.
You stated that you will not pay your balance and you continue to dispute it.
While we truly appreciated your business, I am unable to apply further credits to your account. We consider the balance to be valid.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (4200, 15, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not pay for services not rendered. I did not cancel the account, the company did.
February 22, 2016 Mr. [redacted] and Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted]...
[redacted] Dear Mr. [redacted] and Ms. [redacted]: On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com. You requested a refund for the $340.00 early termination fee. You also indicated that you were told you would be billed double the monthly amount to restore the service. A review of the account reveals that Mr. [redacted] is the account holder and Ms. [redacted] is listed as the authorized user. When we spoke today, I advised Ms. [redacted] that the credit card account ending in [redacted] was used to qualify for the Digital Home Advantage (DHA) promotion on June 4, 2015 (the date of sale). When you agreed to the DHA promotion, you authorized DISH Network to access your qualifying credit card account to collect payment for the early termination, unreturned equipment and return box fees. I have enclosed a copy of your signed DHA agreement for your review. Your account was disconnected due to nonpayment on December 30, 2015. Because the service was disconnected prior to the promotional fulfillment date, you were billed $340.00 for the early termination fee. The payment for this fee was collected on February 19, 2016. Your refund request cannot be honored, as the early termination fee is valid. During our conversation I informed you that when an account is disconnected, the past-due amount plus the charges for one month of service are required to be paid in full to restore the account. I regret any confusion. The balance now due for service rendered is $123.09. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
[redacted]
April 26, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On April 20, 2016, we received your complaint, dated April 19, 2016, filed with the Revdex.com. You said that your DISH Network billing is incorrect, and you requested to have your early termination fee waived. When we spoke, you maintained that you spoke with a DISH Network agent on March 12, 2016, who advised you that you would receive a credit of $16.41, and to pay only $80.58 toward your January 15, 2016, $96.99 balance. As I noted during our call, that payment was received on February 17, 2016, but it was due on January 30, 2016. I reviewed the calls associated with your account and found that you contacted us on February 13, 2016. During that call you removed Starz and the Protection Plan and downgraded your programming package from the America’s Top 120 to DISH America. After these changes, your balance was $80.58 and you remitted payment for that amount on February 17, 2016. However, as that payment was late, your next bill generated on February 15, 2016, with a balance of $152.05. After your $80.58 payment was applied, a balance of $71.47 remained. On March 1, 2016, we received a payment of $55.06, leaving a balance of $16.41. As no further payments were received, your account was interrupted on March 26, 2016, and disconnected due to non-payment on April 25, 2016. Please note that we received no calls on March 12, 2016, nor was your account accessed on that date. I reviewed your account notes and calls and found no offers for additional credits except prorated credits that result from programming changes. As our records indicate that your billing was correct, and as I was unable to locate any instances of misinformation, we are unable to waive your $249.98 balance which includes your $200.00 early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
February 17, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On February 17, 2017, we received your correspondence, dated February 16, 2017, filed with the Revdex.com. You said you are experiencing technical issues with the service and you expressed concern with the customer service you received. When we spoke today, I informed you that I scheduled a technician visit for February 19, 2017, between the hours of 10:00 am and 12:00 pm, to address the technical issues. I also requested that a Field Service Manager or a Lead Technician be assigned this visit. In addition, I waived your DISH’n It Up term commitment. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: [redacted]
[redacted]
[redacted]
[redacted]
March 4, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On March 3, 2016, we received your complaint, dated March 2, 2016, filed with the Revdex.com. You said that a payment was debited from your bank account but never applied to your DISH Network account. You requested to have the payment applied, and compensation for your time. When I spoke with Mr. [redacted], I requested that he send me a copy of the statement prior to the one that was already sent to us. He did so and, while our records still do not reflect that we ever received the funds to which you refer, I made an exception and applied a $154.73 credit to your account. As a courtesy, I also reversed the four $9.00 Promise-To-Pay fees applied to your account since December 28, 2015. While we sincerely regret any inconvenience, we are unable to provide compensation for this issue. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
Complaint: [redacted]
I am rejecting this response because: twice an appt was made for someone to come out and assess the damages and twice no one ever showed or called back
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Even after giving proof that we had the channels (NOT free preview) we were told it does not matter, that Dish can remove or change channels at any time. We were flat out lied to to get us to sign another 2 year contract.Not much we can do, they can do what they wish, we are just another dissatisfied customer, nothing new to them. It's not about the customer it's about the money.
Initial Business Response /* (1000, 4, 2015/12/14) */
December 9, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On December 4, 2015, we received your complaint, dated December 3, 2015,...
filed with the Revdex.com.
Although I received your voicemail, my attempts to contact you by phone at (XXX) XXX-XXXX on December 4, 7 and 8, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the charges on your account. You indicated that you unbundled your service from Windstream; however, the amount that you paid for the month of October 2015 was not transferred. You were also concerned with the service interruption.
A review of your account shows that your service was unbundled from Windstream on August 15, 2015. A total credit of $149.77 was transferred from Windstream and was applied to your DISH Network account on August 16, 2015, and September 15, 2015. Enclosed is a copy of your billing statement showing the credits.
Although your service was disconnected for non-payment, it was restarted on November 27, 2015.
Two credits totaling $117.07 would have applied to your account on December 15, 2015. However, I reversed these credits and applied a lump-sum credit of $117.07 to your account which immediately applied to your account.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] CO XXXXX
[redacted]
March 3, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
[redacted]...
Dear Mr. [redacted]: On March 2, 2017, we received your complaint, dated February 28, 2017, filed with the Revdex.com. You indicated that you are receiving emails for a DISH Network account that does not belong to you. You requested that your email address be removed and to receive confirmation that other personal information is not attached to the account. When I spoke with you by phone on March 2, 2017, I advised you that I removed your email address from the DISH Network account in question. I also informed you that your personal information is not attached to this or any other account in our system. We appreciate that you brought your customer service concerns to our attention and we apologize for any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: [redacted]
[redacted]
[redacted] [redacted]
[redacted]
December 19, 2016 Dear Ms. [redacted]: On December 19, 2016, we received your complaint, dated December 16, 2016, filed with the Revdex.com. You maintain that you made a payment of $87.75 on October 26, 2016, but it was not reflected on your DISH...
Network account so it was forwarded to collections. You disputed the $10.00 equipment return fee and you expressed concern with the customer service you received. Our records do not reflect that a payment of $87.75 was posted to your account on October 26, 2016. When I spoke with you by telephone today, I requested a copy of your rolling bank statement. I received it and forwarded it to our Payment Processing Department for further research. I will notify you once they provide me with the status of their findings. When you disconnected your DISH Network account, the balance due for service that was rendered was $87.75. However, that is not a final balance as it does not include fees that are applied once the service is disconnected. In your case, the only fee that was applied to your account when the service was disconnected was the $10.00 (plus tax) equipment return fee. Although you maintain that you contacted us regarding this situation, we have no record of any contact beyond the disconnection date. We strive to provide excellent service and regret that your experience was unfavorable. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
Complaint: [redacted]
I am rejecting this response because: I need to know how much it will cost me to get out of this contract and send all equipment back to DISH. There is no way I would have ever contracted to pay 107 a month had this been explained to me. Each time I would call I would explain that I was not told of these charges when it was installed in new location. I for sure did not understand that my contract was starting over again from the Aug 2014. I have since spoken with several DISH customers that have similar stories and tell me that DISH has been doing this for years and getting away with it. This saddens me to think that corporate America has come to this and that Revdex.com no longer holds any power of right and wrong. As one consumer put it, DISH and [redacted] TV are in [redacted] competition to see which one can fraudulently gain the trust of the American people . Please let me know in detail exactly how much this will cost me to get out of this contract or some way of working this out of affordable service.
Sincerely,
[redacted]