Initial Business Response /* (1000, 5, 2015/07/07) */
July 3, 2015
Mr. [redacted]
2101 Washington St.
Bellevue, NE XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 26, 2015, we received your complaint, dated June 25, 2015, filed with...
the Revdex.com.
You maintain that when you placed the order for internet service, you were told that you would get internet speeds up to 7mbps; however, you have found that you are only receiving 1.5mbps. You requested that the internet service be canceled without penalty.
I listened to the call from September 23, 2014, when you placed the order for internet service. The agent did disclose to you the only internet speed available was 1.5mbps and you accepted. Nonetheless, I waived the early termination fee. You may cancel your internet service at any time without penalty.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
John McPhaul
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 7:00 am-3:30 pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
October 10, 2016 Dear Ms. [redacted]: On October 7, 2016, we received your correspondence, dated October 6, 2016, filed with the Revdex.com. You disagreed with my previous response, maintaining that you paid your bill in full. As previously explained, monthly billing statements were sent to you at [redacted]@email.grcc.edu, detailing the activity and billing on your account. Your account has not been paid in full since March 2015. While partial payments were made, the full amount was not paid, causing a past-due balance to carry over from month to month. As a result, your account was interrupted on several occasions, and then completely disconnected due to nonpayment. We ask that the balance of $94.22 for service rendered be paid. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Initial Business Response /* (1000, 10, 2015/09/22) */
September 11, 2015
Mr. [redacted] Lane
[redacted] NC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 10, 2015, we received your correspondence, dated September...
9, 2015, filed with the Revdex.com.
You stated that you are selling your residence at 325 Mount View Lane, New London, NC. When you contacted DISH Network to disconnect the service, you were informed that you were under a contractual commitment as a result of an additional receiver you added to the account in July 2015. You requested that your early termination fee be waived.
When we spoke today, I agreed to waive the early termination fee and disconnect your service as a courtesy. However, our records do indicate that when Ms. [redacted] ordered the additional receiver, she was offered the option of a free upgrade with the contractual commitment or a $99.00 fee without a contract. She opted to make the contractual commitment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
February 23, 2016 Mr. [redacted]
Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Mr. [redacted]: On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com. You said you were billed after the requested disconnection date. You asked that the credit be applied to your bundled CenturyLink account. When we spoke today, I advised you that I was unable to locate your DISH Network account with the information you provided in your correspondence. You said you will contact me at a later time to provide me with your 16-digit DISH Network account number for further investigation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
Dear Ms. [redacted] and Mr. [redacted]: On January 13, 2016, we received your complaint, dated January 7, 2016, filed with the Revdex.com. You indicated that when you signed up for DISH Network service, you were supposed to receive bundled TV and internet service. Because we do not...
offer internet in your area, you disputed the 24-month commitment to TV service and the early termination fee. In addition, you said that the name on your agreement is misspelled and you did not sign it. You also maintain that you have experienced technical issues. Furthermore, you mentioned your concern with the customer service you received. This account was activated under the Digital Home Advantage (DHA) 24-month agreement, which is only for TV service and does not include internet service. You disputed this agreement on December 13, 2014, and the agent with whom you spoke provided you with the choice to be released from the 24-month commitment or to receive a $20.00 monthly credit for 24 months. The agent also disclosed that the price would increase after the first 12 months and they quoted the price for both years. You accepted the monthly credits. The agent disclosed that the commitment would not be waived and you stated that you understood. Your $30.00 introductory credits expired on your November 24, 2015, billing statement and you are being billed at the regular rate. However, you will continue to receive the $20.00 credit that you accepted on December 13, 2014. Your monthly service charges are $121.99; however, with the $20.00 credit it is reduced to $101.99 plus tax. You also have the option to reduce your programming package. The agreement is signed by Mr. [redacted], who is an authorized user on the account. I apologize that your name is misspelled. We have no record of any ongoing technical issues with your TV service. When I spoke with you by telephone today, I informed you that your commitment and early termination fee remain valid. I apologize on behalf of DISH Network that you were dissatisfied with the customer service you received. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
March 30, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Mr. [redacted]: On March 29, 2016, we received your complaint, dated March 24, 2016, filed with the Revdex.com. Your service was activated on January 3, 2015, with a 24-month commitment. Your promotion included a $25.00 monthly credit for the first 12 months. You were also given a $5.00 credit for 11 months due to a price increase that we experienced during your 12-month promotional period. Due to the expiration of the promotional credits on January 3, 2016, and the $5.00 price increase on January 14, 2016, your monthly rate was increased to $76.99 plus tax. As a courtesy, a $25.00 monthly credit was applied to your account on December 22, 2015, for three months (through February 18, 2016). An additional $5.00 monthly credit was applied to your account on March 18, 2016, for six months. When I spoke with you by phone on March 29, 2016, I advised you that we are unable to extend the initial promotional credits; however, you accepted my offer of a monthly $15.00 credit for the remaining time frame of your commitment. This will reduce your monthly rate to $61.82 until the $5.00 credit ends (in August 2016) and $66.82 thereafter. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT
June 3, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On June 2, 2016, we received your complaint, dated June 1, 2016, filed with the Revdex.com. You expressed concern with the collection notice that your mother received for your DISH Network account. You maintain that your mother’s information was attached to your account in error and you requested a refund for the payment that she made. This account was established on July 2, 2010, with a 24-month commitment through Dish Installation Inc., an independent company. Although you were listed as the bill-to person for the account, your mother was listed as the account holder and her personal information was used to establish the service. As a result, the account belongs to her. The balance of $281.68 included an early termination fee of $140.00 and an unpaid service balance of $141.68. When I spoke with you by phone today, I advised you that I made an exception and removed the charges, leaving a zero balance. Our records do not show that a payment was previously received. We will provide a refund once it is received. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
[redacted] Dear Mrs. [redacted]: On September 5, 2017, we received your complaint, dated September 4, 2017, filed with the Revdex.com. You expressed concern that you did not receive a $100.00 gift card. You also requested to be released from the early termination fee because you were affected by Hurricane Harvey. You initiated your account through [redacted], an independent retailer. The $100.00 gift card offer was not a DISH Network offer. We received notification from them that they will send it to you. Our records reveal that you were released from the 24-month commitment and the early termination fee was waived on September 4, 2017. I removed the remaining balance of $24.00. When I spoke with you by telephone today, you confirmed that this issue was resolved. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 8, 2015/10/01) */
September 28, 2015
Mr. [redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 22, 2015, we received your correspondence, dated September 21,...
2015, filed with the Revdex.com.
You disputed the HDMI fees and you requested a credit of $56.24.
I attempted to reach you at (XXX) XXX-XXXX on September 22, 25 and 28, 2015. I left three voice messages.
A review of your account shows that one $19.99 8' HDMI cable fee was removed from your account on September 20, 2015. I also made an exception and removed the $39.00 fee for the 6' HDMI AudioQuest cable from on September 22, 2015. These fee removals total $59.00.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Bill that they show fee reversals are only showing my TWO payments for the that billing period AND a late fee reversal because I was charged a late fee in error and MADE them reverse it all they did is go over the wording of late fee reversal and type in fee charge reversal for $7.00 there is NO credit for $39 or $19 as they state in the response to Revdex.com (see the original billing I sent when filing the case) Nor do they credit me for the $56.24 that they MADE me pay in August or they would disconnect me. I am not stupid and I am tired of being treated so. Credit my account with the proper credits and send a statement reflecting the proper credits listed above (ALL 3 of them)
[redacted]
Final Business Response /* (4000, 13, 2015/10/13) */
October 6, 2015
Mr. [redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 6, 2015, we received your rebuttal, dated October 5, 2015, filed with the Revdex.com.
You maintain the HDMI fees were not reversed and you disputed the $7.00 late fees.
A review of your August 6, 2015, billing statement shows two payments of $84.07 made on July 6, 2015, and August 6, 2015. These payments cover service rendered for two months. Because the full payment due for service rendered was not made prior to the payment due date, you were billed a$7.00 late fee. This fee was reversed on July 7, 2015, and the credit is also listed on the August 6th bill.
Your September 6, 2015, bill shows that a partial payment of $91.07 was made on September 1, 2015, and you were again billed a $7.00 late fee. As a courtesy, I reversed this fee. To prevent additional late fees from applying to your account, we ask that the full amount due be paid on or before the due date. I have enclosed copies of your August and September 2015 bills for your review.
Please note that the $19.00 HDMI cable and the $39.99 HDMI AudioQuest cable fees were removed from your account after the September 6, 2015, bill generated. As a result, these fee reversals will be reflected on your October 6, 2015, billing statement. I regret any confusion.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/06/05) */
May 27, 2015
Mr. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On May 22, 2015, we received your complaint, dated May 21, 2015, filed with the...
Revdex.com.
You expressed concern with the following:
Installation
Gift card
Smart Sound System
Technical issues
Early termination fee
Although you said that your installation was not completed, you confirmed that a technician returned to your home to finish the installation on May 7, 2015. Please be advised that a pole mount installation requires your utility company to mark the yard before the installation can be completed.
You indicated that you have not received the $200.00 gift card promised with your DISH Network service. Your gift card was sent for processing on May 13, 2015. Please allow two to four weeks for delivery.
You stated that you were given incorrect information regarding the functions of the sound system. Our records reveal that the sound system was returned on May 13, 2015. While I reversed the charge of $349.00 from your DISH Network account, I did not submit a refund because you told me during our phone conversation on May 26, 2015, that you disputed the credit card payment with your bank.
You expressed dissatisfaction with the nightly equipment updates and you indicated that in an attempt to resolve the concerns, you were sent a replacement receiver. Our records reveal that a replacement receiver was sent to your home on May 4, 2015, because you contacted us and reported that the receiver was changing channels on its own. Our equipment requires updates to ensure that the functions of the equipment do not become outdated. We are unable to disable this option; however, the update time can be changed through the Hopper receiver.
You do not agree with the early termination fee to disconnect your service and you requested that your service be canceled with no penalty. Your service was activated on May 2, 2015, with a 24-month commitment. Please be advised that DISH Network does not offer a trial period for service.
When I spoke with you by phone on May 26, 2015, I advised you that I waived the 24-month commitment on your account. As you requested, I scheduled your service to be disconnected on May 29, 2015.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted] Dear Ms. Brown: On June 21, 2016, we received your complaint, dated June 18, 2016, filed with the Revdex.com. You indicated that when you called in to verify the time left in your commitments, you were advised there was 13 months remaining for your TV service and 22 months remaining for your internet service. You said that you started the TV and internet service as a bundle at the same time; therefore, the commitment period should be the same. You requested that the commitment period for the internet service be corrected or the commitment be waived. A review of your account reveals that your service was installed on July 1, 2015. Due to a system error, you were not billed for internet service until March 20, 2016, making it appear that your service did not start until that date. Unfortunately, I am unable to change the internet commitment time frame due to a limitation within our system; however, I waived the commitment associated with your internet service in the interest of reaching a resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 7:00 am-3:30 pm MST, MON-FRI [redacted]
June 21, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On June 17, 2016, we received your complaint, dated June 13, 2016, filed with the Revdex.com. My attempts to reach you by phone on June 17, 20 and 21, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You said that damage was done to your home as a result of our installation of your satellite dish. You indicated that a damage claim was opened, but you have not heard back regarding the progress. You asked that the damage be repaired, and for the satellite dish to be removed. A review of your account reveals that we have made a number of attempts to reach you regarding your claim, but with no success. However, I requested that your claims manager, Mr. [redacted]), contact you. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
June 28, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On June 21, 2017, we received your complaint, dated June 20, 2017, filed with the Revdex.com. You said that you experienced technical issues and when you contacted DISH Network you were offered a free technician visit. You were then charged for the visit. I attempted to reach you at [redacted] on June 26, 27 and 28, 2017, and I left three voicemails. I also emailed you at [redacted] In my last message, I advised you that I waived the $95.00 technician visit fee applied to your account, leaving a balance of $137.44 for service rendered. We sincerely regret any confusion or inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
*
[redacted] [redacted]
[redacted]
[redacted]
*
[redacted]
Initial Business Response /[redacted]/
May 8, 2015
Ms. [redacted]
[redacted]
Clintwood, VA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the Better...
Business Bureau.
You said that when you canceled the service you were told there was no cancellation fee and you requested a refund.
A review of the account shows that Mr. and Mrs. Wesley and Tiffany [redacted] are the DISH Network account holders. They participated in the DISH'n It Up (DIU) equipment upgrade on June 16, 2014, with a 24-month commitment. I have enclosed a copy of the signed DIU agreement for your records.
Since the service was disconnected prior to the promotional fulfillment date, an early termination fee of $170.00 was applied to the account and a payment for the same amount was collected with the qualifying credit card.
Our records reveal that an exception was made on May 6, 2015, and the early termination fee was reversed. A refund of $170.00 was applied to the credit card ending in 1968 on May 7, 2015.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 9, 2015/05/07) */
May 5, 2015
Ms. [redacted]
[redacted] Dr.
[redacted], [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On May 5, 2015, we received your complaint, dated May 4, 2015,...
filed with the Revdex.com.
You expressed concern with the billing statements that you received. You maintain that you canceled your service as of December 31, 2014. You requested a letter from DISH Network confirming that you are no longer a customer.
Our records reveal that you contacted us on December 1, 2014, indicating that you would be out of the country for two months. At that time, your service was placed on DISH Pause for three months. DISH Pause was removed on March 9, 2015, because the allowed time frame was exceeded. As a result, your previous service charges were reinstated. Notification of the DISH Pause addition and removal was provided via email to [redacted].[redacted].[redacted].COM on the corresponding dates.
When you contacted us on March 31, 2015, regarding your billing dispute, you were told to disregard the billing statement and you were placed on paperless billing; however, your service was not disconnected. I apologize for this oversight. As you requested, I disconnected your service. I also backdated your service charges, leaving a zero balance.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]) [redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
December 19, 2017 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 8, 2017, we received your complaint, dated December 7, 2017, filed with the Revdex.com. You said that you made a payment to remove DISH Pause and restore your service, but it was not restored . You requested that your service be restarted, you receive a credit, and your account be changed from pay in advance. When we spoke today, your service had already been restored. I advised you that your account was established as pay in advance due to the credit information we received and the status would not change. I made an exception and I offered you a one-month credit, and you accepted. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, Gabriel R[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514-7214 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
March 8, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 8, 2016, we received your rebuttal, dated March 7, 2016, filed with the Revdex.com. You said that you have an appointment to have the installation reviewed on March 12, 2016. You may contact your claim manager, Mr. [redacted]-Jones, at [redacted], ext. [redacted]. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
June 28, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On June 20, 2016, we received your complaint, dated June 16, 2016, filed with the Revdex.com. You said that the DISH Network account associated with your information is not yours, and you disputed the early termination fee. When we spoke, you said that you had no part in the initiation of the account and that you were not aware of any commitment. I advised you that I would forward you a copy of our ID Theft Affidavit to fill out. As you requested, I emailed you a copy of the affidavit. Please complete the affidavit and send all required documents and information to our ID Theft Team at: · Fax: [redacted] · Email: [redacted] Attention: ID Theft Verification Team Once they receive your information, they will research your case and contact you. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
Initial Business Response /* (1000, 5, 2015/08/11) */
July 30, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed...
with the Revdex.com.
You said that when you received a copy of your contract it didn't contain your signature. You requested that you be released from your contract and your billing be backdated to March 2015.
When we spoke by phone, I advised you that I will release you from your contract and waive your early termination and box return fees. However, your request for your bill to be backdated is denied. You agreed to my resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/07/07) */
July 3, 2015
Mr. [redacted]
2101 Washington St.
Bellevue, NE XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 26, 2015, we received your complaint, dated June 25, 2015, filed with...
the Revdex.com.
You maintain that when you placed the order for internet service, you were told that you would get internet speeds up to 7mbps; however, you have found that you are only receiving 1.5mbps. You requested that the internet service be canceled without penalty.
I listened to the call from September 23, 2014, when you placed the order for internet service. The agent did disclose to you the only internet speed available was 1.5mbps and you accepted. Nonetheless, I waived the early termination fee. You may cancel your internet service at any time without penalty.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
John McPhaul
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 7:00 am-3:30 pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
October 10, 2016 Dear Ms. [redacted]: On October 7, 2016, we received your correspondence, dated October 6, 2016, filed with the Revdex.com. You disagreed with my previous response, maintaining that you paid your bill in full. As previously explained, monthly billing statements were sent to you at [redacted]@email.grcc.edu, detailing the activity and billing on your account. Your account has not been paid in full since March 2015. While partial payments were made, the full amount was not paid, causing a past-due balance to carry over from month to month. As a result, your account was interrupted on several occasions, and then completely disconnected due to nonpayment. We ask that the balance of $94.22 for service rendered be paid. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Initial Business Response /* (1000, 10, 2015/09/22) */
September 11, 2015
Mr. [redacted] Lane
[redacted] NC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 10, 2015, we received your correspondence, dated September...
9, 2015, filed with the Revdex.com.
You stated that you are selling your residence at 325 Mount View Lane, New London, NC. When you contacted DISH Network to disconnect the service, you were informed that you were under a contractual commitment as a result of an additional receiver you added to the account in July 2015. You requested that your early termination fee be waived.
When we spoke today, I agreed to waive the early termination fee and disconnect your service as a courtesy. However, our records do indicate that when Ms. [redacted] ordered the additional receiver, she was offered the option of a free upgrade with the contractual commitment or a $99.00 fee without a contract. She opted to make the contractual commitment.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
February 23, 2016 Mr. [redacted]
Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Mr. [redacted]: On February 19, 2016, we received your correspondence, dated February 18, 2016, filed with the Revdex.com. You said you were billed after the requested disconnection date. You asked that the credit be applied to your bundled CenturyLink account. When we spoke today, I advised you that I was unable to locate your DISH Network account with the information you provided in your correspondence. You said you will contact me at a later time to provide me with your 16-digit DISH Network account number for further investigation. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
Dear Ms. [redacted] and Mr. [redacted]: On January 13, 2016, we received your complaint, dated January 7, 2016, filed with the Revdex.com. You indicated that when you signed up for DISH Network service, you were supposed to receive bundled TV and internet service. Because we do not...
offer internet in your area, you disputed the 24-month commitment to TV service and the early termination fee. In addition, you said that the name on your agreement is misspelled and you did not sign it. You also maintain that you have experienced technical issues. Furthermore, you mentioned your concern with the customer service you received. This account was activated under the Digital Home Advantage (DHA) 24-month agreement, which is only for TV service and does not include internet service. You disputed this agreement on December 13, 2014, and the agent with whom you spoke provided you with the choice to be released from the 24-month commitment or to receive a $20.00 monthly credit for 24 months. The agent also disclosed that the price would increase after the first 12 months and they quoted the price for both years. You accepted the monthly credits. The agent disclosed that the commitment would not be waived and you stated that you understood. Your $30.00 introductory credits expired on your November 24, 2015, billing statement and you are being billed at the regular rate. However, you will continue to receive the $20.00 credit that you accepted on December 13, 2014. Your monthly service charges are $121.99; however, with the $20.00 credit it is reduced to $101.99 plus tax. You also have the option to reduce your programming package. The agreement is signed by Mr. [redacted], who is an authorized user on the account. I apologize that your name is misspelled. We have no record of any ongoing technical issues with your TV service. When I spoke with you by telephone today, I informed you that your commitment and early termination fee remain valid. I apologize on behalf of DISH Network that you were dissatisfied with the customer service you received. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
March 30, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Mr. [redacted]: On March 29, 2016, we received your complaint, dated March 24, 2016, filed with the Revdex.com. Your service was activated on January 3, 2015, with a 24-month commitment. Your promotion included a $25.00 monthly credit for the first 12 months. You were also given a $5.00 credit for 11 months due to a price increase that we experienced during your 12-month promotional period. Due to the expiration of the promotional credits on January 3, 2016, and the $5.00 price increase on January 14, 2016, your monthly rate was increased to $76.99 plus tax. As a courtesy, a $25.00 monthly credit was applied to your account on December 22, 2015, for three months (through February 18, 2016). An additional $5.00 monthly credit was applied to your account on March 18, 2016, for six months. When I spoke with you by phone on March 29, 2016, I advised you that we are unable to extend the initial promotional credits; however, you accepted my offer of a monthly $15.00 credit for the remaining time frame of your commitment. This will reduce your monthly rate to $61.82 until the $5.00 credit ends (in August 2016) and $66.82 thereafter. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT
June 3, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On June 2, 2016, we received your complaint, dated June 1, 2016, filed with the Revdex.com. You expressed concern with the collection notice that your mother received for your DISH Network account. You maintain that your mother’s information was attached to your account in error and you requested a refund for the payment that she made. This account was established on July 2, 2010, with a 24-month commitment through Dish Installation Inc., an independent company. Although you were listed as the bill-to person for the account, your mother was listed as the account holder and her personal information was used to establish the service. As a result, the account belongs to her. The balance of $281.68 included an early termination fee of $140.00 and an unpaid service balance of $141.68. When I spoke with you by phone today, I advised you that I made an exception and removed the charges, leaving a zero balance. Our records do not show that a payment was previously received. We will provide a refund once it is received. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
September 8, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mrs. [redacted]: On September 5, 2017, we received your complaint, dated September 4, 2017, filed with the Revdex.com. You expressed concern that you did not receive a $100.00 gift card. You also requested to be released from the early termination fee because you were affected by Hurricane Harvey. You initiated your account through [redacted], an independent retailer. The $100.00 gift card offer was not a DISH Network offer. We received notification from them that they will send it to you. Our records reveal that you were released from the 24-month commitment and the early termination fee was waived on September 4, 2017. I removed the remaining balance of $24.00. When I spoke with you by telephone today, you confirmed that this issue was resolved. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Initial Business Response /* (1000, 8, 2015/10/01) */
September 28, 2015
Mr. [redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On September 22, 2015, we received your correspondence, dated September 21,...
2015, filed with the Revdex.com.
You disputed the HDMI fees and you requested a credit of $56.24.
I attempted to reach you at (XXX) XXX-XXXX on September 22, 25 and 28, 2015. I left three voice messages.
A review of your account shows that one $19.99 8' HDMI cable fee was removed from your account on September 20, 2015. I also made an exception and removed the $39.00 fee for the 6' HDMI AudioQuest cable from on September 22, 2015. These fee removals total $59.00.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Bill that they show fee reversals are only showing my TWO payments for the that billing period AND a late fee reversal because I was charged a late fee in error and MADE them reverse it all they did is go over the wording of late fee reversal and type in fee charge reversal for $7.00 there is NO credit for $39 or $19 as they state in the response to Revdex.com (see the original billing I sent when filing the case) Nor do they credit me for the $56.24 that they MADE me pay in August or they would disconnect me. I am not stupid and I am tired of being treated so. Credit my account with the proper credits and send a statement reflecting the proper credits listed above (ALL 3 of them)
[redacted]
Final Business Response /* (4000, 13, 2015/10/13) */
October 6, 2015
Mr. [redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 6, 2015, we received your rebuttal, dated October 5, 2015, filed with the Revdex.com.
You maintain the HDMI fees were not reversed and you disputed the $7.00 late fees.
A review of your August 6, 2015, billing statement shows two payments of $84.07 made on July 6, 2015, and August 6, 2015. These payments cover service rendered for two months. Because the full payment due for service rendered was not made prior to the payment due date, you were billed a$7.00 late fee. This fee was reversed on July 7, 2015, and the credit is also listed on the August 6th bill.
Your September 6, 2015, bill shows that a partial payment of $91.07 was made on September 1, 2015, and you were again billed a $7.00 late fee. As a courtesy, I reversed this fee. To prevent additional late fees from applying to your account, we ask that the full amount due be paid on or before the due date. I have enclosed copies of your August and September 2015 bills for your review.
Please note that the $19.00 HDMI cable and the $39.99 HDMI AudioQuest cable fees were removed from your account after the September 6, 2015, bill generated. As a result, these fee reversals will be reflected on your October 6, 2015, billing statement. I regret any confusion.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/06/05) */
May 27, 2015
Mr. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On May 22, 2015, we received your complaint, dated May 21, 2015, filed with the...
Revdex.com.
You expressed concern with the following:
Installation
Gift card
Smart Sound System
Technical issues
Early termination fee
Although you said that your installation was not completed, you confirmed that a technician returned to your home to finish the installation on May 7, 2015. Please be advised that a pole mount installation requires your utility company to mark the yard before the installation can be completed.
You indicated that you have not received the $200.00 gift card promised with your DISH Network service. Your gift card was sent for processing on May 13, 2015. Please allow two to four weeks for delivery.
You stated that you were given incorrect information regarding the functions of the sound system. Our records reveal that the sound system was returned on May 13, 2015. While I reversed the charge of $349.00 from your DISH Network account, I did not submit a refund because you told me during our phone conversation on May 26, 2015, that you disputed the credit card payment with your bank.
You expressed dissatisfaction with the nightly equipment updates and you indicated that in an attempt to resolve the concerns, you were sent a replacement receiver. Our records reveal that a replacement receiver was sent to your home on May 4, 2015, because you contacted us and reported that the receiver was changing channels on its own. Our equipment requires updates to ensure that the functions of the equipment do not become outdated. We are unable to disable this option; however, the update time can be changed through the Hopper receiver.
You do not agree with the early termination fee to disconnect your service and you requested that your service be canceled with no penalty. Your service was activated on May 2, 2015, with a 24-month commitment. Please be advised that DISH Network does not offer a trial period for service.
When I spoke with you by phone on May 26, 2015, I advised you that I waived the 24-month commitment on your account. As you requested, I scheduled your service to be disconnected on May 29, 2015.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
July 7, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. Brown: On June 21, 2016, we received your complaint, dated June 18, 2016, filed with the Revdex.com. You indicated that when you called in to verify the time left in your commitments, you were advised there was 13 months remaining for your TV service and 22 months remaining for your internet service. You said that you started the TV and internet service as a bundle at the same time; therefore, the commitment period should be the same. You requested that the commitment period for the internet service be corrected or the commitment be waived. A review of your account reveals that your service was installed on July 1, 2015. Due to a system error, you were not billed for internet service until March 20, 2016, making it appear that your service did not start until that date. Unfortunately, I am unable to change the internet commitment time frame due to a limitation within our system; however, I waived the commitment associated with your internet service in the interest of reaching a resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 7:00 am-3:30 pm MST, MON-FRI [redacted]
June 21, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On June 17, 2016, we received your complaint, dated June 13, 2016, filed with the Revdex.com. My attempts to reach you by phone on June 17, 20 and 21, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You said that damage was done to your home as a result of our installation of your satellite dish. You indicated that a damage claim was opened, but you have not heard back regarding the progress. You asked that the damage be repaired, and for the satellite dish to be removed. A review of your account reveals that we have made a number of attempts to reach you regarding your claim, but with no success. However, I requested that your claims manager, Mr. [redacted]), contact you. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
June 28, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On June 21, 2017, we received your complaint, dated June 20, 2017, filed with the Revdex.com. You said that you experienced technical issues and when you contacted DISH Network you were offered a free technician visit. You were then charged for the visit. I attempted to reach you at [redacted] on June 26, 27 and 28, 2017, and I left three voicemails. I also emailed you at [redacted] In my last message, I advised you that I waived the $95.00 technician visit fee applied to your account, leaving a balance of $137.44 for service rendered. We sincerely regret any confusion or inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
*
[redacted] [redacted]
[redacted]
[redacted]
*
[redacted]
Initial Business Response /[redacted]/
May 8, 2015
Ms. [redacted]
[redacted]
Clintwood, VA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the Better...
Business Bureau.
You said that when you canceled the service you were told there was no cancellation fee and you requested a refund.
A review of the account shows that Mr. and Mrs. Wesley and Tiffany [redacted] are the DISH Network account holders. They participated in the DISH'n It Up (DIU) equipment upgrade on June 16, 2014, with a 24-month commitment. I have enclosed a copy of the signed DIU agreement for your records.
Since the service was disconnected prior to the promotional fulfillment date, an early termination fee of $170.00 was applied to the account and a payment for the same amount was collected with the qualifying credit card.
Our records reveal that an exception was made on May 6, 2015, and the early termination fee was reversed. A refund of $170.00 was applied to the credit card ending in 1968 on May 7, 2015.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 9, 2015/05/07) */
May 5, 2015
Ms. [redacted]
[redacted] Dr.
[redacted], [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On May 5, 2015, we received your complaint, dated May 4, 2015,...
filed with the Revdex.com.
You expressed concern with the billing statements that you received. You maintain that you canceled your service as of December 31, 2014. You requested a letter from DISH Network confirming that you are no longer a customer.
Our records reveal that you contacted us on December 1, 2014, indicating that you would be out of the country for two months. At that time, your service was placed on DISH Pause for three months. DISH Pause was removed on March 9, 2015, because the allowed time frame was exceeded. As a result, your previous service charges were reinstated. Notification of the DISH Pause addition and removal was provided via email to [redacted].[redacted].[redacted].COM on the corresponding dates.
When you contacted us on March 31, 2015, regarding your billing dispute, you were told to disregard the billing statement and you were placed on paperless billing; however, your service was not disconnected. I apologize for this oversight. As you requested, I disconnected your service. I also backdated your service charges, leaving a zero balance.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]) [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]) [redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
December 19, 2017 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 8, 2017, we received your complaint, dated December 7, 2017, filed with the Revdex.com. You said that you made a payment to remove DISH Pause and restore your service, but it was not restored . You requested that your service be restarted, you receive a credit, and your account be changed from pay in advance. When we spoke today, your service had already been restored. I advised you that your account was established as pay in advance due to the credit information we received and the status would not change. I made an exception and I offered you a one-month credit, and you accepted. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, Gabriel R[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514-7214 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
March 8, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 8, 2016, we received your rebuttal, dated March 7, 2016, filed with the Revdex.com. You said that you have an appointment to have the installation reviewed on March 12, 2016. You may contact your claim manager, Mr. [redacted]-Jones, at [redacted], ext. [redacted]. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
June 28, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On June 20, 2016, we received your complaint, dated June 16, 2016, filed with the Revdex.com. You said that the DISH Network account associated with your information is not yours, and you disputed the early termination fee. When we spoke, you said that you had no part in the initiation of the account and that you were not aware of any commitment. I advised you that I would forward you a copy of our ID Theft Affidavit to fill out. As you requested, I emailed you a copy of the affidavit. Please complete the affidavit and send all required documents and information to our ID Theft Team at: · Fax: [redacted] · Email: [redacted] Attention: ID Theft Verification Team Once they receive your information, they will research your case and contact you. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
Initial Business Response /* (1000, 5, 2015/08/11) */
July 30, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 30, 2015, we received your complaint, dated July 29, 2015, filed...
with the Revdex.com.
You said that when you received a copy of your contract it didn't contain your signature. You requested that you be released from your contract and your billing be backdated to March 2015.
When we spoke by phone, I advised you that I will release you from your contract and waive your early termination and box return fees. However, your request for your bill to be backdated is denied. You agreed to my resolution.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]