January 5, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 26, 2017, we received your complaint, dated December 25, 2017, filed with the Revdex.com. You indicated that you are not receiving all the channels that you thought you would get, and you claim the technician provided incorrect information. You requested to be released from your commitment without an early termination fee. A review of your account reveals that you are receiving the programming package you requested, and you agreed to the monthly rate and a two-year commitment for the service. When I spoke to you today, I advised you that I would forward your feedback regarding the technician to the appropriate department. Nevertheless, the early termination fee remains valid. I offered to upgrade your programming package, but you declined. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted] Sincerely, Gabriel R[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514-7214 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 10, 2015/07/14) */
July 8, 2015
[redacted]
XXXXX [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the...
Revdex.com.
You said that it took four months to get your internet service installed. Also, you expressed concern regarding your account not being closed in February 2015. You requested that we waive the balance and provide you with a refund of all monies paid.
When we spoke, I advised you that our records reflect that your internet service was installed on November 2, 2014.
Furthermore, we record all of our calls and after a review of the call recordings on your account, I didn't find that you called us in February 2015 to disconnect your account. In fact, you contacted us in March 2015 regarding your internet service. Also, you submitted a payment on March 20, 2015, for your service from April 4 to May 3, 2015.
Your request to have the debt removed from your account and to receive a full refund is denied.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because you meaning dish is a lier and I did ask for my service to be disconnected and y'all didn't do what I asked and I refuse to pay a bill that I don't owe ....
Final Business Response /* (4000, 14, 2015/07/27) */
July 22, 2015
[redacted]
XXXXX [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 21, 2015, we received your complaint, dated July 17, 2015, filed with the Revdex.com.
You disputed the remaining balance on your DISH Network account.
Your account balance is currently $1,090.77. Here is a breakdown of the balance due:
Unreturned equipment fee $346.00
Taxes on unreturned equipment $23.36
Service charges $39.29
TV Early Termination fee $340.00
Internet Early Termination fee $297.50
Taxes on Early Termination fees $24.62
Box Return Fees $20.00
I have also enclosed copies of your signed contract agreements for your records. DISH Network considers the balance to be valid. Once you have returned your equipment, the unreturned equipment fee and tax will be reversed.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 6, 2015/09/09) */
September 1, 2015
Ms. [redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 19, 2015, we received your complaint, dated August 16, 2015, filed...
with the Revdex.com.
You indicated that you made four payments in the past two months, yet your service was disconnected. You requested that your service be restored. You said that the following payments were made:
$116.44 August 13, 2015
$116.44 July 15, 2015
$93.01 July 5, 2015
$30.00 June 24, 2015
Our records reveal that the last time the balance was current and at zero was on November 20, 2014. Since then only partial payments were made, leaving a balance due. This balance carried over monthly and on the June 4, 2015, billing statement the balance due was $276.34. Additionally, HBO was added to your account and prorated charges of $25.74 were applied to your account.
However, there are four returned items in June 2015, which is why your balance is so high.
A payment of $140.67 on June 7, 2015, was reversed on June 11, 2015.
A payment of $135.67 on June 7, 2015, was reversed on June 11, 2015.
A payment of $108.39 on June 12, 2015, was reversed on June 17, 2015.
A payment of $116.40 on July 13, 2015, was disputed and returned to your bank on August 3, 2015. Then on August 13, 2015, this same payment was transferred to another account.
On July 2, 2015, we received a payment of $93.01, thereby reducing the balance due to $234.73.
The payment that actually went through was the $30.00 payment on June 22, 2015, leaving a balance due of $311.05, and it was not enough to prevent service interruption.
You indicated that all the payments that were reversed were made by check and you only pay with a debit/credit card. Nevertheless, since the payments were reversed and no other payments were made towards the account, the charges are still valid. However, as an exception on July 13, 2015, a customer service agent offered to provide a $30.00 adjustment to offset the three fees that you were charged.
A review of the calls from May 13, 2015, reveals that you were told that the current balance due of $326.26 needed to be paid. You were provided with an extension until May 25, 2015.
During the call on June 27, 2015, you told the agent that you were told to pay $27.00 but we provided an additional extension until July 2, 2015. Your service was restarted without payment.
During the call on July 13, 2015, you were made aware that the full balance was $276.34 and he explained that you only paid the past-due amount and full payment of $116.44 was expected by midnight to avoid interruption.
During the call on August 4, 2015, you were told that the balance was $307.22. You were to call back but we show no other calls on that date.
During the call on August 10, 2015, you were informed that the $166.44 was returned to the bank. The agent requested a copy of your bank statement.
The copy of the bank statement that we received only revealed transactions through July 15, 2015. The debit of $116.40 was made on July 13, 2015, but the chargeback was received on August 3, 2015. Therefore, the dispute does not appear on the statement you provided.
Since your monthly service charges are $118.99 and we have only received $143.01 since June 2015, the total balance due for service rendered is $337.69. Your billing is correct and service can be restored with a payment of the past-due amount of $218.70.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have my bank statements for proof that my dish account should be at a zero dollar balance. I would like my money back as I am with directv now because dish was extremely rude to me when I tried to talk to them.
Final Business Response /* (4000, 10, 2015/09/29) */
September 23, 2015
Ms. [redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 21, 2015, we received your rebuttal, dated September 11, 2015, filed with the Revdex.com.
You maintain that you have bank statements showing that your DISH Network account should be at a zero balance and that you are due a refund.
As previously advised, your monthly service charges are $118.99. We have only received payment in the amount of $143.01 since June 2015 and the total balance due for service rendered since then is $337.69. Your billing is correct.
Our records reveal that the last time the balance was current and at zero was on November 20, 2014. Since then only partial payments were made, leaving a balance due. This balance carried over monthly and on the June 4, 2015, billing statement the balance due was $276.34. Additionally, HBO was added to your account and prorated charges of $25.74 were applied to your account.
Please provide me with your rolling bank statement from November 2014 to August 2015, so that I can compare your payments with the payments that we show have posted to your account.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Dear Ms. [redacted]: On March 29, 2017, we received your rebuttal, dated March 29, 2016, filed with the Revdex.com. You said that you are still experiencing technical issues after following my instructions, and you requested to have your early termination fee waived and the leased equipment removed. While the issue you reported is not considered a technical issue, as we are unable to repeatedly send technicians to your home to resolve this issue, I made an exception and waived your early termination fee. Please contact us at [redacted] to disconnect your account. The agent with whom you will speak will provide you with our procedure for returning your leased equipment. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely,
Initial Business Response /* (1000, 4, 2015/05/05) */
May 1, 2015
Mr. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On April 24, 2015, we received your complaint, dated April 21, 2015, filed...
with the Revdex.com.
You indicated your secondary receiver has not worked since you moved in June 2013 and that a recent technician visit verified that the receiver was not connected. The receiver in question still does not work and you requested reimbursement for the additional receiver fee.
A review of this account reveals that there have never been any technical issues reported. Our records reveal that the technician visit was completed on November 28, 2014. We have had no report of technical issues after this date. Please note we are unaware of technical issues with your equipment unless you notify us about them.
Because the technician visit on November 28, 2015, indicated that the second receiver was not connected, I issued a refund for 20 months for the $17.00 additional receiver fee (a total of $340.00).
A box for the return of the receivers and remotes was delivered under UPS tracking number [redacted] on Wednesday, April 29, 2015, at 1:02 pm. Please keep the return tracking numbers for your records.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Complaint: [redacted]
I am rejecting this response because the parent company is responsible for their children. You authorized them to sell and advertise your product. End of story. Why do you not have an easy way to contact your network to stop the spam mailers from you?
Sincerely,
[redacted]
August 16, 2016 Dear Ms. [redacted]: On August 10, 2016, we received your complaint, dated August 5, 2016, filed with the Revdex.com. You said that your bank account was debited without authorization causing non-sufficient funds (NSF) fees. ...
You requested that DISH Network compensate you for your NSF fees. When we spoke, you indicated that you did not wish to hear my response and you terminated our call. I attempted to explain that the payments in question were made manually. One, in the amount of $283.79 on July 20, 2016, was made through your receiver. The other two, one for $283.79 and another for $10.02, were made through your online account on July 22, 2016. I reviewed your calls to DISH Network and I found that your bank verified three payments were presented to them. The latter two were declined and the initial payment was honored. However, prior to DISH Network being notified your payments were declined, you requested a refund of $283.79 on August 3, 2016, and it was processed on August 9, 2016. Your other two payments were declined by your bank and removed from your account on August 9, 2016, as well. As all payments in question were made manually, and are therefore authorized, we are unable to honor your request for compensation. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
January 7, 2016Mr. [redacted], OH [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Mr. [redacted]:On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com.Your issue is currently under review – you will receive a resolution in 24 to 48 hours. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT([redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
I strongly disagree I had to do the job you charge $95 for and feel you owe me a credit in that amount
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/11) */
July 28, 2015
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. Brown and Mr. [redacted]:
On July 20, 2015, we received...
your complaint, dated July 14, 2015, filed with the Revdex.com.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 21, 24 and 28, 2015, and I left three messages.
You indicated that when you called on July 21, 2015, to request an extension for your payment, you were told that your service would not be interrupted, yet it was.
This is a Pay-In-Advance (PIA) account which is not eligible for a Promise-to-Pay arrangement. I apologize for the information you received and I removed the $29.99 balance because of this.
You also maintain that when you established your account, you were told that after four months you would be able to transfer this PIA account into a post-pay account. This account was established through PlanetDISH.com, an independent retailer. They reviewed the sales call and informed us that you were not advised that the account could be transferred in four months.
A post-pay account is subject to restrictions and qualification.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/08/31) */
August 20, 2015
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 19, 2015, we received your complaint, dated August 18, 2015, filed with the Better...
Business Bureau.
You expressed concern with the charges on your account. You indicated that your service was supposed to be disconnected, but it was placed on DISH Pause instead.
Your DISH Network service was placed on DISH Pause on August 21, 2014. A review of the customer service call recording revealed that you opted to place your service on DISH Pause for nine months instead of disconnecting it. The representative advised you that your service would automatically be reinstated if DISH Pause exceeded nine months. She also told you to call us if you were unable to restart your service.
DISH Pause was removed on May 21, 2015, because the allowed time frame was exceeded. Notification of this was sent via email to you at [redacted]@NEEL-SCHAFFER.COM.
When I spoke with you by phone today, I advised you that I made an exception and backdated your service charges. I also submitted a refund check of $173.24. Please allow two to three weeks for processing.
Your DISH Network account has been closed and has a zero balance.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/09/18) */
My issue has been totally resolved in a timely manner. I am satisfied and thank you, Revdex.com, for your assistance in getting through to DISH.
February 21, 2018Ms. [redacted]
[redacted] [redacted]Re: Revdex.com Complaint # [redacted]Dear Ms. [redacted]:On February 14, 2018, we received your complaint, dated February 13, 2018, filed with the Revdex.com.You expressed concern with the debit...
of $161.60 that was applied to your credit card account for unreturned equipment. You also indicated that you have not received a box for the equipment return. You requested a refund, and compensation for your inconvenience and mileage cost to return the equipment. Your DISH Network service was disconnected on December 28, 2017. Please be advised that DISH Network requires the equipment to be returned within 30 days from the date of disconnection. This was disclosed to you when your service was disconnected, and in your 24-month agreement (copy enclosed). Your agreement also states that you are responsible for, and shall bear all costs of, returning the equipment. Since the equipment was not returned within the required time frame, on February 1, 2018, you were charged $49.00 for an unreturned LNBF (eye piece on the satellite dish) and $99.00 for the unreturned receiver, plus tax. This resulted in a total balance of $161.60. As you were enrolled in Credit Card AutoPay, the amount due was automatically debited from your credit card account on February 13, 2018. Our records do not show that you contacted us to inquire about a return box until February 2, 2018. The LNBF equipment fee was removed from your account on February 13, 2018, and a refund of $49.00 was submitted to your credit card account. The refund was completed on February 15, 2018.When I spoke with you by phone on February 19, 2018, I advised you that additional refunds of $99.00 and $13.60 were submitted to your credit card account for the remaining charges. The refund of $99.00 was applied to your credit card account on February 20, 2018. Please allow two to three business days for your bank to process it. The refund of $13.60 will take three to five business days to process. We are unable to honor your request for compensation. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291.Sincerely,Ana V[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT(720) 514-7291Enclosure cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
November 2, 2016 Dear Mr. [redacted]: On October 26, 2016, we received your complaint, dated October 22, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at ###-###-#### on October 26 and 31, 2016, and on November 2, 2016, and I left...
three messages. You maintain that you have experienced ongoing technical issues and you disputed the $95.00 fee for a technician visit. You also do not agree with the $8.00 monthly Protection Plan warranty which will reduce the fee to $10.00. Although there were technical issues reported in October 2016, there is no record of any previous ongoing technical issues being reported. The cost of a technician visit is $95.00. The Protection Plan ($8.00 monthly) is provided as an option to reduce this fee. We regret that you do not agree with our policy. A review of your account reveals that you were not charged for the technician visit completed on October 23, 2016. Due to the technical issues you experienced in October 2016, I applied a credit of $49.02 to your account for one month of service. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Ms. [redacted]: On January 28, 2016, we received your complaint, dated January 27, 2016, filed with the Revdex.com. My attempts to reach you by phone on February 3, 4 and 5, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You...
said that after your system was installed you found that you had been misled. You requested that we close your account without penalty and we provide you with a refund. I have been unable to investigate your claim, as you didn’t provide specifics as to how you were misled. Please contact me directly at ###-###-####, so that I may assist you. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
[redacted] Dear Ms. [redacted]: On April 14, 2016, we received your complaint, dated April 13, 2016, filed with the Revdex.com. You said that your internet service didn’t work properly. In addition, you indicated you were not given an explanation of the early termination fees that were applied. You said you were told that $25.00 would be deducted from the early termination fees because you did not receive a gift card that you were offered. You asked that we reduce your early termination fee to $220.00. When we spoke, I told you that I listened to the call recordings from when you placed your order for our service and when you cancelled your account. During both calls, our agents explained the early termination fees properly. In addition, the agent who closed your account offered a credit for the gift card if you decided to remain a customer. However, in the interest of customer service, I agreed to waive the early termination fee of $262.50 (internet) and apply a credit of $25.00 to your DISH Network account. This results in a credit balance of $287.50 which we will refund to your credit card account within the next three business days. You agreed to my resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: [redacted] [redacted] [redacted] [redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because: Seems like a big issue is that I never reported all the times an outage occurred. I have a government free phone with only limited minutes. I ended up using all my minutes before I even spoke to a real person. I simply could not contact you. I have no money for this service that I feel is in breech of contract.
Sincerely,
March 11, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 10, 2016, we received your complaint, dated March 9, 2016, filed with the Revdex.com. You indicated that the email address [redacted] does not belong to you. You also maintain that you did not sign an agreement and you have not been provided with a copy. In my voicemail on March 9, 2016, I advised you that the email address was provided by Progressive Security Inc. when your service was activated on September 9, 2013. Our records show that your email address was changed to [redacted] on November 21, 2013. A copy of your 24-month agreement was included with my previous correspondence. The balance of $568.61 remains valid as it is for services rendered and an early termination fee for the non-fulfillment of your term commitment. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
August 12, 2016 Dear Mr. [redacted]: On August 10, 2016, we received your complaint, dated August 7, 2016, filed with the Revdex.com. You stated that you received an equipment upgrade from DISH Network and you were specifically told you would not be...
renewing your contract; however, after a few days you decided to cancel your service and customer service informed you of the early termination fee that would be applied. On August 11, 2016, you spoke with one of our representatives who disconnected your account and waived your early termination fee. When I spoke with you, I confirmed that your account is canceled and your final balance is $14.95. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT ###-###-####
January 6, 2016 Mr. [redacted] Winston Salem, NC [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr....
[redacted]: On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Revdex.com. You said that your checking account was debited after your service was disconnected. You requested a refund. When you enrolled in Credit Card AutoPay, (CCA) you authorized DISH Network to collect the amount due every month. Your monthly payment due date is on the 20th of the month. Per your request, your service was disconnected on December 18, 2015, and the scheduled payment of $90.92 was collected on December 20, 2015. When we spoke today, I advised you that the CCA must be removed from the system a minimum of seven days prior to the due date. A refund of $90.92 was applied to your bank account ending in [redacted] through Electronic Funds Transfer (EFT) on January 5, 2016. During our conversation, you requested that DISH Network cease contact with you. I added your contact information to our internal Do Not Contact List. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted] Tell us why here...
January 5, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 26, 2017, we received your complaint, dated December 25, 2017, filed with the Revdex.com. You indicated that you are not receiving all the channels that you thought you would get, and you claim the technician provided incorrect information. You requested to be released from your commitment without an early termination fee. A review of your account reveals that you are receiving the programming package you requested, and you agreed to the monthly rate and a two-year commitment for the service. When I spoke to you today, I advised you that I would forward your feedback regarding the technician to the appropriate department. Nevertheless, the early termination fee remains valid. I offered to upgrade your programming package, but you declined. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted] Sincerely, Gabriel R[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514-7214 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 10, 2015/07/14) */
July 8, 2015
[redacted]
XXXXX [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the...
Revdex.com.
You said that it took four months to get your internet service installed. Also, you expressed concern regarding your account not being closed in February 2015. You requested that we waive the balance and provide you with a refund of all monies paid.
When we spoke, I advised you that our records reflect that your internet service was installed on November 2, 2014.
Furthermore, we record all of our calls and after a review of the call recordings on your account, I didn't find that you called us in February 2015 to disconnect your account. In fact, you contacted us in March 2015 regarding your internet service. Also, you submitted a payment on March 20, 2015, for your service from April 4 to May 3, 2015.
Your request to have the debt removed from your account and to receive a full refund is denied.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because you meaning dish is a lier and I did ask for my service to be disconnected and y'all didn't do what I asked and I refuse to pay a bill that I don't owe ....
Final Business Response /* (4000, 14, 2015/07/27) */
July 22, 2015
[redacted]
XXXXX [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On July 21, 2015, we received your complaint, dated July 17, 2015, filed with the Revdex.com.
You disputed the remaining balance on your DISH Network account.
Your account balance is currently $1,090.77. Here is a breakdown of the balance due:
Unreturned equipment fee $346.00
Taxes on unreturned equipment $23.36
Service charges $39.29
TV Early Termination fee $340.00
Internet Early Termination fee $297.50
Taxes on Early Termination fees $24.62
Box Return Fees $20.00
I have also enclosed copies of your signed contract agreements for your records. DISH Network considers the balance to be valid. Once you have returned your equipment, the unreturned equipment fee and tax will be reversed.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 6, 2015/09/09) */
September 1, 2015
Ms. [redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 19, 2015, we received your complaint, dated August 16, 2015, filed...
with the Revdex.com.
You indicated that you made four payments in the past two months, yet your service was disconnected. You requested that your service be restored. You said that the following payments were made:
$116.44 August 13, 2015
$116.44 July 15, 2015
$93.01 July 5, 2015
$30.00 June 24, 2015
Our records reveal that the last time the balance was current and at zero was on November 20, 2014. Since then only partial payments were made, leaving a balance due. This balance carried over monthly and on the June 4, 2015, billing statement the balance due was $276.34. Additionally, HBO was added to your account and prorated charges of $25.74 were applied to your account.
However, there are four returned items in June 2015, which is why your balance is so high.
A payment of $140.67 on June 7, 2015, was reversed on June 11, 2015.
A payment of $135.67 on June 7, 2015, was reversed on June 11, 2015.
A payment of $108.39 on June 12, 2015, was reversed on June 17, 2015.
A payment of $116.40 on July 13, 2015, was disputed and returned to your bank on August 3, 2015. Then on August 13, 2015, this same payment was transferred to another account.
On July 2, 2015, we received a payment of $93.01, thereby reducing the balance due to $234.73.
The payment that actually went through was the $30.00 payment on June 22, 2015, leaving a balance due of $311.05, and it was not enough to prevent service interruption.
You indicated that all the payments that were reversed were made by check and you only pay with a debit/credit card. Nevertheless, since the payments were reversed and no other payments were made towards the account, the charges are still valid. However, as an exception on July 13, 2015, a customer service agent offered to provide a $30.00 adjustment to offset the three fees that you were charged.
A review of the calls from May 13, 2015, reveals that you were told that the current balance due of $326.26 needed to be paid. You were provided with an extension until May 25, 2015.
During the call on June 27, 2015, you told the agent that you were told to pay $27.00 but we provided an additional extension until July 2, 2015. Your service was restarted without payment.
During the call on July 13, 2015, you were made aware that the full balance was $276.34 and he explained that you only paid the past-due amount and full payment of $116.44 was expected by midnight to avoid interruption.
During the call on August 4, 2015, you were told that the balance was $307.22. You were to call back but we show no other calls on that date.
During the call on August 10, 2015, you were informed that the $166.44 was returned to the bank. The agent requested a copy of your bank statement.
The copy of the bank statement that we received only revealed transactions through July 15, 2015. The debit of $116.40 was made on July 13, 2015, but the chargeback was received on August 3, 2015. Therefore, the dispute does not appear on the statement you provided.
Since your monthly service charges are $118.99 and we have only received $143.01 since June 2015, the total balance due for service rendered is $337.69. Your billing is correct and service can be restored with a payment of the past-due amount of $218.70.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have my bank statements for proof that my dish account should be at a zero dollar balance. I would like my money back as I am with directv now because dish was extremely rude to me when I tried to talk to them.
Final Business Response /* (4000, 10, 2015/09/29) */
September 23, 2015
Ms. [redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 21, 2015, we received your rebuttal, dated September 11, 2015, filed with the Revdex.com.
You maintain that you have bank statements showing that your DISH Network account should be at a zero balance and that you are due a refund.
As previously advised, your monthly service charges are $118.99. We have only received payment in the amount of $143.01 since June 2015 and the total balance due for service rendered since then is $337.69. Your billing is correct.
Our records reveal that the last time the balance was current and at zero was on November 20, 2014. Since then only partial payments were made, leaving a balance due. This balance carried over monthly and on the June 4, 2015, billing statement the balance due was $276.34. Additionally, HBO was added to your account and prorated charges of $25.74 were applied to your account.
Please provide me with your rolling bank statement from November 2014 to August 2015, so that I can compare your payments with the payments that we show have posted to your account.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Dear Ms. [redacted]: On March 29, 2017, we received your rebuttal, dated March 29, 2016, filed with the Revdex.com. You said that you are still experiencing technical issues after following my instructions, and you requested to have your early termination fee waived and the leased equipment removed. While the issue you reported is not considered a technical issue, as we are unable to repeatedly send technicians to your home to resolve this issue, I made an exception and waived your early termination fee. Please contact us at [redacted] to disconnect your account. The agent with whom you will speak will provide you with our procedure for returning your leased equipment. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely,
Initial Business Response /* (1000, 4, 2015/05/05) */
May 1, 2015
Mr. [redacted].
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On April 24, 2015, we received your complaint, dated April 21, 2015, filed...
with the Revdex.com.
You indicated your secondary receiver has not worked since you moved in June 2013 and that a recent technician visit verified that the receiver was not connected. The receiver in question still does not work and you requested reimbursement for the additional receiver fee.
A review of this account reveals that there have never been any technical issues reported. Our records reveal that the technician visit was completed on November 28, 2014. We have had no report of technical issues after this date. Please note we are unaware of technical issues with your equipment unless you notify us about them.
Because the technician visit on November 28, 2015, indicated that the second receiver was not connected, I issued a refund for 20 months for the $17.00 additional receiver fee (a total of $340.00).
A box for the return of the receivers and remotes was delivered under UPS tracking number [redacted] on Wednesday, April 29, 2015, at 1:02 pm. Please keep the return tracking numbers for your records.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Complaint: [redacted]
I am rejecting this response because the parent company is responsible for their children. You authorized them to sell and advertise your product. End of story. Why do you not have an easy way to contact your network to stop the spam mailers from you?
Sincerely,
[redacted]
August 16, 2016 Dear Ms. [redacted]: On August 10, 2016, we received your complaint, dated August 5, 2016, filed with the Revdex.com. You said that your bank account was debited without authorization causing non-sufficient funds (NSF) fees. ...
You requested that DISH Network compensate you for your NSF fees. When we spoke, you indicated that you did not wish to hear my response and you terminated our call. I attempted to explain that the payments in question were made manually. One, in the amount of $283.79 on July 20, 2016, was made through your receiver. The other two, one for $283.79 and another for $10.02, were made through your online account on July 22, 2016. I reviewed your calls to DISH Network and I found that your bank verified three payments were presented to them. The latter two were declined and the initial payment was honored. However, prior to DISH Network being notified your payments were declined, you requested a refund of $283.79 on August 3, 2016, and it was processed on August 9, 2016. Your other two payments were declined by your bank and removed from your account on August 9, 2016, as well. As all payments in question were made manually, and are therefore authorized, we are unable to honor your request for compensation. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
January 7, 2016Mr. [redacted], OH [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Mr. [redacted]:On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com.Your issue is currently under review – you will receive a resolution in 24 to 48 hours. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT([redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
I strongly disagree I had to do the job you charge $95 for and feel you owe me a credit in that amount
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/11) */
July 28, 2015
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. Brown and Mr. [redacted]:
On July 20, 2015, we received...
your complaint, dated July 14, 2015, filed with the Revdex.com.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 21, 24 and 28, 2015, and I left three messages.
You indicated that when you called on July 21, 2015, to request an extension for your payment, you were told that your service would not be interrupted, yet it was.
This is a Pay-In-Advance (PIA) account which is not eligible for a Promise-to-Pay arrangement. I apologize for the information you received and I removed the $29.99 balance because of this.
You also maintain that when you established your account, you were told that after four months you would be able to transfer this PIA account into a post-pay account. This account was established through PlanetDISH.com, an independent retailer. They reviewed the sales call and informed us that you were not advised that the account could be transferred in four months.
A post-pay account is subject to restrictions and qualification.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/08/31) */
August 20, 2015
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 19, 2015, we received your complaint, dated August 18, 2015, filed with the Better...
Business Bureau.
You expressed concern with the charges on your account. You indicated that your service was supposed to be disconnected, but it was placed on DISH Pause instead.
Your DISH Network service was placed on DISH Pause on August 21, 2014. A review of the customer service call recording revealed that you opted to place your service on DISH Pause for nine months instead of disconnecting it. The representative advised you that your service would automatically be reinstated if DISH Pause exceeded nine months. She also told you to call us if you were unable to restart your service.
DISH Pause was removed on May 21, 2015, because the allowed time frame was exceeded. Notification of this was sent via email to you at [redacted]@NEEL-SCHAFFER.COM.
When I spoke with you by phone today, I advised you that I made an exception and backdated your service charges. I also submitted a refund check of $173.24. Please allow two to three weeks for processing.
Your DISH Network account has been closed and has a zero balance.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/09/18) */
My issue has been totally resolved in a timely manner. I am satisfied and thank you, Revdex.com, for your assistance in getting through to DISH.
February 21, 2018Ms. [redacted]
[redacted] [redacted]Re: Revdex.com Complaint # [redacted]Dear Ms. [redacted]:On February 14, 2018, we received your complaint, dated February 13, 2018, filed with the Revdex.com.You expressed concern with the debit...
of $161.60 that was applied to your credit card account for unreturned equipment. You also indicated that you have not received a box for the equipment return. You requested a refund, and compensation for your inconvenience and mileage cost to return the equipment. Your DISH Network service was disconnected on December 28, 2017. Please be advised that DISH Network requires the equipment to be returned within 30 days from the date of disconnection. This was disclosed to you when your service was disconnected, and in your 24-month agreement (copy enclosed). Your agreement also states that you are responsible for, and shall bear all costs of, returning the equipment. Since the equipment was not returned within the required time frame, on February 1, 2018, you were charged $49.00 for an unreturned LNBF (eye piece on the satellite dish) and $99.00 for the unreturned receiver, plus tax. This resulted in a total balance of $161.60. As you were enrolled in Credit Card AutoPay, the amount due was automatically debited from your credit card account on February 13, 2018. Our records do not show that you contacted us to inquire about a return box until February 2, 2018. The LNBF equipment fee was removed from your account on February 13, 2018, and a refund of $49.00 was submitted to your credit card account. The refund was completed on February 15, 2018.When I spoke with you by phone on February 19, 2018, I advised you that additional refunds of $99.00 and $13.60 were submitted to your credit card account for the remaining charges. The refund of $99.00 was applied to your credit card account on February 20, 2018. Please allow two to three business days for your bank to process it. The refund of $13.60 will take three to five business days to process. We are unable to honor your request for compensation. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291.Sincerely,Ana V[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT(720) 514-7291Enclosure cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
November 2, 2016 Dear Mr. [redacted]: On October 26, 2016, we received your complaint, dated October 22, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at ###-###-#### on October 26 and 31, 2016, and on November 2, 2016, and I left...
three messages. You maintain that you have experienced ongoing technical issues and you disputed the $95.00 fee for a technician visit. You also do not agree with the $8.00 monthly Protection Plan warranty which will reduce the fee to $10.00. Although there were technical issues reported in October 2016, there is no record of any previous ongoing technical issues being reported. The cost of a technician visit is $95.00. The Protection Plan ($8.00 monthly) is provided as an option to reduce this fee. We regret that you do not agree with our policy. A review of your account reveals that you were not charged for the technician visit completed on October 23, 2016. Due to the technical issues you experienced in October 2016, I applied a credit of $49.02 to your account for one month of service. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Ms. [redacted]: On January 28, 2016, we received your complaint, dated January 27, 2016, filed with the Revdex.com. My attempts to reach you by phone on February 3, 4 and 5, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You...
said that after your system was installed you found that you had been misled. You requested that we close your account without penalty and we provide you with a refund. I have been unable to investigate your claim, as you didn’t provide specifics as to how you were misled. Please contact me directly at ###-###-####, so that I may assist you. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
April 19, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On April 14, 2016, we received your complaint, dated April 13, 2016, filed with the Revdex.com. You said that your internet service didn’t work properly. In addition, you indicated you were not given an explanation of the early termination fees that were applied. You said you were told that $25.00 would be deducted from the early termination fees because you did not receive a gift card that you were offered. You asked that we reduce your early termination fee to $220.00. When we spoke, I told you that I listened to the call recordings from when you placed your order for our service and when you cancelled your account. During both calls, our agents explained the early termination fees properly. In addition, the agent who closed your account offered a credit for the gift card if you decided to remain a customer. However, in the interest of customer service, I agreed to waive the early termination fee of $262.50 (internet) and apply a credit of $25.00 to your DISH Network account. This results in a credit balance of $287.50 which we will refund to your credit card account within the next three business days. You agreed to my resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: [redacted] [redacted] [redacted] [redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because: Seems like a big issue is that I never reported all the times an outage occurred. I have a government free phone with only limited minutes. I ended up using all my minutes before I even spoke to a real person. I simply could not contact you. I have no money for this service that I feel is in breech of contract.
Sincerely,
[redacted]
March 11, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 10, 2016, we received your complaint, dated March 9, 2016, filed with the Revdex.com. You indicated that the email address [redacted] does not belong to you. You also maintain that you did not sign an agreement and you have not been provided with a copy. In my voicemail on March 9, 2016, I advised you that the email address was provided by Progressive Security Inc. when your service was activated on September 9, 2013. Our records show that your email address was changed to [redacted] on November 21, 2013. A copy of your 24-month agreement was included with my previous correspondence. The balance of $568.61 remains valid as it is for services rendered and an early termination fee for the non-fulfillment of your term commitment. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
August 12, 2016 Dear Mr. [redacted]: On August 10, 2016, we received your complaint, dated August 7, 2016, filed with the Revdex.com. You stated that you received an equipment upgrade from DISH Network and you were specifically told you would not be...
renewing your contract; however, after a few days you decided to cancel your service and customer service informed you of the early termination fee that would be applied. On August 11, 2016, you spoke with one of our representatives who disconnected your account and waived your early termination fee. When I spoke with you, I confirmed that your account is canceled and your final balance is $14.95. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT ###-###-####
January 6, 2016 Mr. [redacted] Winston Salem, NC [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr....
[redacted]: On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Revdex.com. You said that your checking account was debited after your service was disconnected. You requested a refund. When you enrolled in Credit Card AutoPay, (CCA) you authorized DISH Network to collect the amount due every month. Your monthly payment due date is on the 20th of the month. Per your request, your service was disconnected on December 18, 2015, and the scheduled payment of $90.92 was collected on December 20, 2015. When we spoke today, I advised you that the CCA must be removed from the system a minimum of seven days prior to the due date. A refund of $90.92 was applied to your bank account ending in [redacted] through Electronic Funds Transfer (EFT) on January 5, 2016. During our conversation, you requested that DISH Network cease contact with you. I added your contact information to our internal Do Not Contact List. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted] Tell us why here...