Complaint: [redacted]
I am rejecting this response because:I do not care for the way you do business. You create a problem (computer glitch) take money out of my account for it. I report the problem and am given every assurance the problem will be fixed. Next billing the problem still exists, nothing was done, and I have to go through the complaint process all over again. Now you say everything is resolved, the matter is done. You do not dictate to me.
Sincerely,
[redacted]
February 10, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On February 8, 2017, we received your complaint, dated February 6, 2017, filed with the Revdex.com. You stated that you contacted DISH Network on December 4, 2016, to inquire about reducing your bill. You were offered a 2-year price lock and quoted a monthly rate of $79.99. You have been billed at a higher rate and your attempts to correct the matter have been unsuccessful. Additionally, the customer service you experienced did not meet your expectations. You requested that your $79.99 price be honored. When we spoke today, I advised you that I had reviewed the call recording, and the $79.99 price was referenced as the package price. Your additional monthly fees were not discussed. As a courtesy, I offered to provide you with a $17.00 monthly credit for 24 months to match the $79.99 price quote. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted] [redacted]
[redacted]
[redacted]
December 31, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
8[redacted]
Dear Mr. [redacted]:
On December 21, 2015, we received your complaint, dated December 18, 2015, filed with the Better Business...
Bureau.
I unsuccessfully attempted to contact you at ###-###-#### on December 23, 28 and 31, 2015, and I left three messages.
You indicated that you filed a damage claim for your TV and that you want it fixed. You prefer this outcome over receiving account credits.
A review of your account reveals that on November 11, 2015, you accepted a $175.00 credit to your DISH Network account. Enclosed is a copy of the settlement letter. Once the letter is signed and returned, the credit will be applied to your account.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
###-###-####
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
October 25, 2016 Dear Ms. [redacted]: On October 19, 2016, we received your complaint, dated October 16, 2016, filed with the Revdex.com. You maintain that you were unaware of the term commitment and you disputed the early termination fee. You requested a...
refund and to receive composition for overdraft fees. You participated in the DISH’n It Up (DIU) equipment upgrade with a 24-month commitment. Because you disconnected the service prior to the promotional fulfillment date, you were billed $380.00 for an early termination fee. Under this promotion, you authorized DISH Network to access the qualifying credit card account to collect payment for the early termination fee. I enclosed a copy of your signed DIU agreement for your review. When we spoke today, I advised you that I reviewed your recorded call from February 21, 2016 (the date the DIU was ordered). I found that the agent provided full disclosure for the DIU promotion and you accepted. Nevertheless, I made an exception and I removed the early termination fee from your account. I submitted a refund in the amount of $360.83. Please allow five business days for processing. This is the amount that was collected for the early termination fee. Your request for compensation for overdraft fees cannot be honored. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I fear the same underhanded tactics used to against me will continue, like if I were to make a payment, you would copy and paste a signature onto something that states whatever you want it to, like you did twice before. The servicemen who came out agreed that the picture quality was poor and the proceeded to lie about what was being signed. After our conversation, I see this dishonesty goes all the way to the top of your company. The fact of the matter remains that the picture quality of your service was blurry and out of focus, and your strong arm tactics to try to force this headache causing product on me are much less than appreciated. At no time did I sign a contract, and I have nothing to honor. All I did was sign that your second serviceman was here in his words. I was given a pad to sign that only showed the signature line, and I did sign that he was here, and only that he was here. It was obvious at that point that your company is unwilling or unable to improve the picture quality, hence my cancelling your service. It is not my fault that your service is substandard, and I should not have to pay money because of that. If your picture quality was anywhere near your competition, I would not have cancelled. You already actively took a month payment for two weeks of service. This occurred after I had changed that status of the account to remove the automatic payments, another dishonest procedure on your company's part. In closing, I do not trust your company or any of its workers. I do not even trust making a payment. I am in the process of getting someone here to take your dish down so that I can return it along with the other equipment. I am handicapped and unable to do this myself. Once the equipment is returned, the only satisfactory resolution is for you to cancel anything you might think I owe, and to leave me alone.
Sincerely,
[redacted]
August 29, 2016 Dear Mr. [redacted]: On August 23, 2016, we received your complaint, dated August 19, 2016, filed with the Revdex.com. You said that you disconnected your DISH Network account due to the takedown of your local Fox and CBS channels....
You feel that the early termination fee should be waived. When we spoke by phone, I told you that we will waive your early termination fee of $440.00 and you will have a final balance of $8.84. You advised me that you are satisfied with the resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
[redacted] Dear Ms. [redacted]: On March 16, 2016, we received your complaint, dated March 15, 2016, filed with the Revdex.com. You said that DISH Network increased your locked-in monthly price. You also expressed concern about the level of customer service you received. I attempted to reach you at (954) 851-4608 on March 16, 17 and 18, 2016. I was able to leave one voicemail but no voicemail option was available on my last two calls. Our records do not indicate that your account was initiated with the 2-Year Price Lock promotion. Your account was initiated with our First-Year Promotional Pricing promotion. As you are allowed only one new customer promotion, your account does not qualify for the price lock promotion. According to our records, your monthly rate increased because your account was disconnected due to non-payment after two payments made on November 28, 2015, were returned by your bank, thereby forfeiting your promotional credits I also reviewed the call to which you referred and I did not find that the agent with whom you spoke was rude. He attempted to help you reduce your bill by lowering your programming package, but you declined. While we regret any inconvenience, we are unable to provide you with new customer promotional credits or waive your early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
May 18, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On May 18, 2016, we received your complaint, dated May 13, 2016, filed with the Revdex.com. You said that your DISH Network account was not closed when you requested. You are disputing the current balance on your account. You asked that your account be closed and that all charges be removed. When we spoke by phone, I told you that our records reflect that when you called in February 2016 to close your account, the call was terminated before our agent could complete the process and provide you with the final disclosures. However, I agreed to close your account and waive all charges. I also provided you with the equipment return disclosures. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. [redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: they do not address the issues. I called DISH, they offered to put two discounts on the account-a $5 to cover the increase for 12 mo and a $10 one to put back the expired one. There is some type of block on my account that common business practices are not being allowed to occur on my account but are available for others. I believe I am being discriminated against as others are being allowed these reduced bills. I have also requested many times that my account be reviewed by someone else at DISH as Ms A is clearly unreasonable. I formally request her being removed from any reviews of my account and someone else respond or I will forward all concerns to the president of DISH directly abd reach out to social media.
Sincerely,
[redacted]
February 23, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.com. You said that your DISH Network account was not closed when you requested, which resulted in you paying for services you didn’t receive. You requested a refund. A review of your DISH Network account reveals that you spoke with an Executive Resolution Specialist on February 22, 2016. This agent ensured your account was closed and offered to provide you with a refund of $290.66. You agreed to his resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
[redacted] Dear Ms. [redacted]: On January 22, 2018, we received your correspondence, dated January 21, 2018, filed with the Revdex.com. You expressed dissatisfaction with your customer service experience. You provided feedback regarding the installation and the equipment that was provided. You disputed the early termination fee. Our records reveal that a technician visit was completed on January 22, 2018, and a Super Joey was installed. When we spoke today, you stated that your concerns were resolved. As a courtesy, I applied a one-month credit of $44.99 to your account for the America’s Top 120 package. We appreciate your feedback and I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
June 10, 2016 Mr. and Mrs. [redacted] Re: Revdex.com Complaint # [redacted]...
[redacted] Dear Mr. and Mrs. [redacted]: On June 7, 2016, we received your complaint, dated June 6, 2016, filed with the Revdex.com. You said that you experienced poor customer service from the technician assigned to your account and that a previous technician caused damage to your home. When we spoke, I advised you that I forwarded your concerns to our Corporate Field Resolutions Team and they opened a damage claim to investigate your complaint. In addition, your concerns about the level of customer service you received were forwarded to the appropriate department for internal investigation. We appreciate your feedback concerning your experience. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
Complaint: [redacted]
I am rejecting this response because: I did not state categorically that "You maintain that as a result of the CCA, you made double payments" but stated I may have and needed to check this. Since cancellation, which I was informed that I was paid through the end of June, I have received another bill from DISH for 59.59.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/12/10) */
December 9, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on December 7, 8 and 9, 2015, have been unsuccessful. I was not given the option to leave a voice message
You said that you have been charged for service after you canceled your account. You requested all charges be reversed and that the debt be removed from your credit report.
Our records show that you agreed to put your service on DISH Pause on November 4, 2013. You were sent an email to [redacted]@gmail.com. Because you didn't contact us after you exceeded the maximum time frame of nine months, your service was restored. An email was also sent informing you that your service had been restored.
As an exception, I waived all charges and I requested that the debt be removed from your credit report. Please allow eight weeks for processing.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tell us why here...April 5, 2016[redacted]
[redacted]
[redacted] [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Ms. [redacted]:On April 5, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.com.You expressed further concern with the advertisement that offered the free DVR service fee. You questioned why you received all portions of the promotion except the free DVR fee. You maintain that the primary phone number listed on the account is [redacted] and that you did not receive my voice messages.As previously advised, the sales call recording from January 20, 2016, reveals that when you mentioned the offer, the sales representative informed you that our promotions had changed, and you were offered the new 3-Year Price Guarantee promotion. Although the offers are similar, the 3-Year Price Guarantee promotion does not include a free DVR fee. However, the guaranteed price is extended for a year.Our records reveal that the primary phone number on the account is [redacted]. I regret that you did not receive the messages that I left.If there are further questions or concerns about this issue, please feel free to contact me at [redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT[redacted]cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
June 11, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 9, 2015, we received your complaint, dated June 8, 2015, filed with...
the Revdex.com.
You expressed concern regarding ongoing technical issues with your internet service. You would like to cancel your internet service without penalty.
When we spoke by phone, I advised you that I will waive your early termination fee for your internet service. You may now close your internet account without penalty at any time.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish did offer to let me out of the contract without penalty due to bad service and technical issues. I feel that is fair.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I never agreed to putting my service on hold, it was cancelled. I asked them to collect their equipment which they didn't. I was extremely disappointed with the service and feel they took advantage of me. I also never gave them permission to access my checking account and take out 2 withdrawals after a year.
Initial Business Response /* (1000, 12, 2015/07/01) */
June 30, 2015
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the...
Revdex.com.
You said that you were charged an additional $29.99 fee and your initial month's charges twice. You requested a refund of $29.99.
I attempted to reach you at (XXX) XXX-XXXX on June 25, 29 and 30, 2015, and I left three messages.
As you indicated that you were not provided with complete information during your sales call, I requested to have your sales call reviewed. It was found that you were advised you were speaking with an independent retailer, and you were advised of the processing fee. The agent advised you of I DISH COM's $49.99 processing fee but then offered to take $20.00 off the fee as a courtesy, and you agreed.
While you were advised of the fee, I made an exception and applied a one-time $29.99 credit to your DISH Network account.
We have no record of receiving a double payment. Please forward me a copy of your running bank statement showing the payment so that we may locate it and apply it correctly. You may email me at [redacted]@DISH.com.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/09/04) */
September 3, 2015
[redacted] and [redacted] and [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. and Mrs. [redacted]:
On September 1, 2015, we received your correspondence,...
dated August 31, 2015, filed with the Revdex.com.
You said that you have yet to receive the $200.00 gift card that was offered at the time of sale.
When we spoke today, I advised you that I linked the $200.00 gift card to your account. Please allow six to eight weeks for processing and delivery.
We apologize for any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Complaint: [redacted]
I am rejecting this response because:I do not care for the way you do business. You create a problem (computer glitch) take money out of my account for it. I report the problem and am given every assurance the problem will be fixed. Next billing the problem still exists, nothing was done, and I have to go through the complaint process all over again. Now you say everything is resolved, the matter is done. You do not dictate to me.
Sincerely,
[redacted]
February 10, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On February 8, 2017, we received your complaint, dated February 6, 2017, filed with the Revdex.com. You stated that you contacted DISH Network on December 4, 2016, to inquire about reducing your bill. You were offered a 2-year price lock and quoted a monthly rate of $79.99. You have been billed at a higher rate and your attempts to correct the matter have been unsuccessful. Additionally, the customer service you experienced did not meet your expectations. You requested that your $79.99 price be honored. When we spoke today, I advised you that I had reviewed the call recording, and the $79.99 price was referenced as the package price. Your additional monthly fees were not discussed. As a courtesy, I offered to provide you with a $17.00 monthly credit for 24 months to match the $79.99 price quote. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted] [redacted]
[redacted]
[redacted]
[redacted]
December 31, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
8[redacted]
Dear Mr. [redacted]:
On December 21, 2015, we received your complaint, dated December 18, 2015, filed with the Better Business...
Bureau.
I unsuccessfully attempted to contact you at ###-###-#### on December 23, 28 and 31, 2015, and I left three messages.
You indicated that you filed a damage claim for your TV and that you want it fixed. You prefer this outcome over receiving account credits.
A review of your account reveals that on November 11, 2015, you accepted a $175.00 credit to your DISH Network account. Enclosed is a copy of the settlement letter. Once the letter is signed and returned, the credit will be applied to your account.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
###-###-####
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
October 25, 2016 Dear Ms. [redacted]: On October 19, 2016, we received your complaint, dated October 16, 2016, filed with the Revdex.com. You maintain that you were unaware of the term commitment and you disputed the early termination fee. You requested a...
refund and to receive composition for overdraft fees. You participated in the DISH’n It Up (DIU) equipment upgrade with a 24-month commitment. Because you disconnected the service prior to the promotional fulfillment date, you were billed $380.00 for an early termination fee. Under this promotion, you authorized DISH Network to access the qualifying credit card account to collect payment for the early termination fee. I enclosed a copy of your signed DIU agreement for your review. When we spoke today, I advised you that I reviewed your recorded call from February 21, 2016 (the date the DIU was ordered). I found that the agent provided full disclosure for the DIU promotion and you accepted. Nevertheless, I made an exception and I removed the early termination fee from your account. I submitted a refund in the amount of $360.83. Please allow five business days for processing. This is the amount that was collected for the early termination fee. Your request for compensation for overdraft fees cannot be honored. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I fear the same underhanded tactics used to against me will continue, like if I were to make a payment, you would copy and paste a signature onto something that states whatever you want it to, like you did twice before. The servicemen who came out agreed that the picture quality was poor and the proceeded to lie about what was being signed. After our conversation, I see this dishonesty goes all the way to the top of your company. The fact of the matter remains that the picture quality of your service was blurry and out of focus, and your strong arm tactics to try to force this headache causing product on me are much less than appreciated. At no time did I sign a contract, and I have nothing to honor. All I did was sign that your second serviceman was here in his words. I was given a pad to sign that only showed the signature line, and I did sign that he was here, and only that he was here. It was obvious at that point that your company is unwilling or unable to improve the picture quality, hence my cancelling your service. It is not my fault that your service is substandard, and I should not have to pay money because of that. If your picture quality was anywhere near your competition, I would not have cancelled. You already actively took a month payment for two weeks of service. This occurred after I had changed that status of the account to remove the automatic payments, another dishonest procedure on your company's part. In closing, I do not trust your company or any of its workers. I do not even trust making a payment. I am in the process of getting someone here to take your dish down so that I can return it along with the other equipment. I am handicapped and unable to do this myself. Once the equipment is returned, the only satisfactory resolution is for you to cancel anything you might think I owe, and to leave me alone.
Sincerely,
[redacted]
August 29, 2016 Dear Mr. [redacted]: On August 23, 2016, we received your complaint, dated August 19, 2016, filed with the Revdex.com. You said that you disconnected your DISH Network account due to the takedown of your local Fox and CBS channels....
You feel that the early termination fee should be waived. When we spoke by phone, I told you that we will waive your early termination fee of $440.00 and you will have a final balance of $8.84. You advised me that you are satisfied with the resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
March 18, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On March 16, 2016, we received your complaint, dated March 15, 2016, filed with the Revdex.com. You said that DISH Network increased your locked-in monthly price. You also expressed concern about the level of customer service you received. I attempted to reach you at (954) 851-4608 on March 16, 17 and 18, 2016. I was able to leave one voicemail but no voicemail option was available on my last two calls. Our records do not indicate that your account was initiated with the 2-Year Price Lock promotion. Your account was initiated with our First-Year Promotional Pricing promotion. As you are allowed only one new customer promotion, your account does not qualify for the price lock promotion. According to our records, your monthly rate increased because your account was disconnected due to non-payment after two payments made on November 28, 2015, were returned by your bank, thereby forfeiting your promotional credits I also reviewed the call to which you referred and I did not find that the agent with whom you spoke was rude. He attempted to help you reduce your bill by lowering your programming package, but you declined. While we regret any inconvenience, we are unable to provide you with new customer promotional credits or waive your early termination fee. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
May 18, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On May 18, 2016, we received your complaint, dated May 13, 2016, filed with the Revdex.com. You said that your DISH Network account was not closed when you requested. You are disputing the current balance on your account. You asked that your account be closed and that all charges be removed. When we spoke by phone, I told you that our records reflect that when you called in February 2016 to close your account, the call was terminated before our agent could complete the process and provide you with the final disclosures. However, I agreed to close your account and waive all charges. I also provided you with the equipment return disclosures. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. [redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: they do not address the issues. I called DISH, they offered to put two discounts on the account-a $5 to cover the increase for 12 mo and a $10 one to put back the expired one. There is some type of block on my account that common business practices are not being allowed to occur on my account but are available for others. I believe I am being discriminated against as others are being allowed these reduced bills. I have also requested many times that my account be reviewed by someone else at DISH as Ms A is clearly unreasonable. I formally request her being removed from any reviews of my account and someone else respond or I will forward all concerns to the president of DISH directly abd reach out to social media.
Sincerely,
[redacted]
February 23, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.com. You said that your DISH Network account was not closed when you requested, which resulted in you paying for services you didn’t receive. You requested a refund. A review of your DISH Network account reveals that you spoke with an Executive Resolution Specialist on February 22, 2016. This agent ensured your account was closed and offered to provide you with a refund of $290.66. You agreed to his resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted] Tell us why here...
January 25, 2018 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On January 22, 2018, we received your correspondence, dated January 21, 2018, filed with the Revdex.com. You expressed dissatisfaction with your customer service experience. You provided feedback regarding the installation and the equipment that was provided. You disputed the early termination fee. Our records reveal that a technician visit was completed on January 22, 2018, and a Super Joey was installed. When we spoke today, you stated that your concerns were resolved. As a courtesy, I applied a one-month credit of $44.99 to your account for the America’s Top 120 package. We appreciate your feedback and I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
June 10, 2016 Mr. and Mrs. [redacted] Re: Revdex.com Complaint # [redacted]...
[redacted] Dear Mr. and Mrs. [redacted]: On June 7, 2016, we received your complaint, dated June 6, 2016, filed with the Revdex.com. You said that you experienced poor customer service from the technician assigned to your account and that a previous technician caused damage to your home. When we spoke, I advised you that I forwarded your concerns to our Corporate Field Resolutions Team and they opened a damage claim to investigate your complaint. In addition, your concerns about the level of customer service you received were forwarded to the appropriate department for internal investigation. We appreciate your feedback concerning your experience. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
Complaint: [redacted]
I am rejecting this response because: I did not state categorically that "You maintain that as a result of the CCA, you made double payments" but stated I may have and needed to check this. Since cancellation, which I was informed that I was paid through the end of June, I have received another bill from DISH for 59.59.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/12/10) */
December 9, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on December 7, 8 and 9, 2015, have been unsuccessful. I was not given the option to leave a voice message
You said that you have been charged for service after you canceled your account. You requested all charges be reversed and that the debt be removed from your credit report.
Our records show that you agreed to put your service on DISH Pause on November 4, 2013. You were sent an email to [redacted]@gmail.com. Because you didn't contact us after you exceeded the maximum time frame of nine months, your service was restored. An email was also sent informing you that your service had been restored.
As an exception, I waived all charges and I requested that the debt be removed from your credit report. Please allow eight weeks for processing.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tell us why here...April 5, 2016[redacted]
[redacted]
[redacted] [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Ms. [redacted]:On April 5, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.com.You expressed further concern with the advertisement that offered the free DVR service fee. You questioned why you received all portions of the promotion except the free DVR fee. You maintain that the primary phone number listed on the account is [redacted] and that you did not receive my voice messages.As previously advised, the sales call recording from January 20, 2016, reveals that when you mentioned the offer, the sales representative informed you that our promotions had changed, and you were offered the new 3-Year Price Guarantee promotion. Although the offers are similar, the 3-Year Price Guarantee promotion does not include a free DVR fee. However, the guaranteed price is extended for a year.Our records reveal that the primary phone number on the account is [redacted]. I regret that you did not receive the messages that I left.If there are further questions or concerns about this issue, please feel free to contact me at [redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT[redacted]cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/06/15) */
June 11, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On June 9, 2015, we received your complaint, dated June 8, 2015, filed with...
the Revdex.com.
You expressed concern regarding ongoing technical issues with your internet service. You would like to cancel your internet service without penalty.
When we spoke by phone, I advised you that I will waive your early termination fee for your internet service. You may now close your internet account without penalty at any time.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish did offer to let me out of the contract without penalty due to bad service and technical issues. I feel that is fair.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I never agreed to putting my service on hold, it was cancelled. I asked them to collect their equipment which they didn't. I was extremely disappointed with the service and feel they took advantage of me. I also never gave them permission to access my checking account and take out 2 withdrawals after a year.
Initial Business Response /* (1000, 12, 2015/07/01) */
June 30, 2015
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On June 22, 2015, we received your complaint, dated June 20, 2015, filed with the...
Revdex.com.
You said that you were charged an additional $29.99 fee and your initial month's charges twice. You requested a refund of $29.99.
I attempted to reach you at (XXX) XXX-XXXX on June 25, 29 and 30, 2015, and I left three messages.
As you indicated that you were not provided with complete information during your sales call, I requested to have your sales call reviewed. It was found that you were advised you were speaking with an independent retailer, and you were advised of the processing fee. The agent advised you of I DISH COM's $49.99 processing fee but then offered to take $20.00 off the fee as a courtesy, and you agreed.
While you were advised of the fee, I made an exception and applied a one-time $29.99 credit to your DISH Network account.
We have no record of receiving a double payment. Please forward me a copy of your running bank statement showing the payment so that we may locate it and apply it correctly. You may email me at [redacted]@DISH.com.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/09/04) */
September 3, 2015
[redacted] and [redacted] and [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. and Mrs. [redacted]:
On September 1, 2015, we received your correspondence,...
dated August 31, 2015, filed with the Revdex.com.
You said that you have yet to receive the $200.00 gift card that was offered at the time of sale.
When we spoke today, I advised you that I linked the $200.00 gift card to your account. Please allow six to eight weeks for processing and delivery.
We apologize for any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]