Initial Business Response /* (1000, 4, 2015/05/15) */
May 7, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the...
Revdex.com.
You said that when you placed your order for our service, you did so with the understanding that you would have a bundled account with DISH Network and Century Link. You said that you have received separate bills and you would like to close your DISH Network account without penalty.
A review of your account reveals that you placed your order for our service through Altitude Marketing LLC (XXX-XXX-XXXX), a DISH Network sales partner. We reviewed your sales call recording and didn't find that you were told the services were going to be bundled. Because you agreed to the services, we ask that you fulfill your contractual obligation. I enclosed a copy of your contract for your records.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only reason I signed up for dish was to get the bundled package. I didnt want just dish because I have no use for it. That is the only reason I signed up for it and I was told by your customer service that is what I was getting. I was transferred several times but they did tell me that. I have not had dish service for over two weeks. I did not call it in because I assumed it had been cancelled like I requested. Since you have already cancelled my service I am still requesting cancellation with no further charges. I was told by dish and even transferred to another department by dish that they used crntury link for their internet and that I would have bundled service. I do have century internet set up by your customer service. I have bills from them as well as dish. I did not call century link and add service, I was transferred to them by your customer service. Are you telling me you do not offer bundled services? I still believe your company is fradulently billing me for services I did not want. Your company was not honest and falsly lead me to believe I was getting a service you do not provide. I am now be billed for services I do not even have.
Final Business Response /* (4000, 12, 2015/05/29) */
May 28, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On May 28, 2015, we received your rebuttal, dated May 25, 2015, filed with the Revdex.com.
You want to know why your DISH Network account was disconnected.
Your service has been interrupted due to nonpayment. If a payment is not made, your account will be closed on June 23, 2015.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (3000, 18, 2015/09/29) */
Received duplicate complaint 09/28/2015, merged information from CID#XXXXXXXX and closed as duplicate.
Dish network told me they provided bundled service for dish tv and internet. They failed to provide the service I was told I would get.
Dish network told me when I signed up they would provide satellite tv and internet service for a bundled price. They sent a technician out to my house and installed the service. After my service was installed I began recieving bills from dish network and century link internet service. I continued to call Dish network to find out why my service was not bundled like I was told and they informed me they did not provide bundled service like I was told. The only reason I signed up for dish was to get the bundled service. I did not want satellite TV without the internet service. I tried several times to contact dish network and would get different answers each time. Some customer service reps I talked to said they did not offer bundled service and others said they did but had to go through a different internet company due to our location. Nobody would give me a straight answer. I told them I wanted to cancel my account since they did not provide the service they said would and I was told if I cancelled they would charge me a cancellation fee. I would have continued to pay for my service but I was getting billed by 3 different companies. I was getting billed by 2 internet companies and then dish network and I had no idea who I was suppose to be paying. I was supposed to be one bill, all bundled service. Dish shut my service off without telling me. I am not going to pay for service I was not getting. I have not had service for several months and all of a sudden I get a bill from dish for 449.40 for early termination video.
I want a rrefund towards my account in the amount of $449.40
$449.40
January 10, 2017 Ms. [redacted], ID [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On January 9, 2017, we received your rebuttal, dated January 5, 2017, filed with the Revdex.com. You said that I advised you that DISH Network agents may charge or credit an account up to $25.00. You also expressed concern about the level of customer service you received and the information you were provided concerning your [redacted] receiver. When we spoke, I never advised you that agents could charge or credit your account up to $25.00. I informed you that our agents are empowered to apply monthly credits to accounts based on the situation presented and within our business rules. I reviewed several of your calls to us and found that you were provided several options concerning your receiver. Twice you were offered to have the receiver switched to purchased free of charge, but you declined. If the receiver is marked leased and you choose to disable it, it must be returned. Otherwise, if it is enabled, you are charged a monthly fee for having the receiver active on your account. If it is marked purchased, you may enable and disable it when you wish. Either way, you are only charged when the receiver is active. You were provided this information several times during your calls to us. If you wish to have the receiver marked as purchased, please contact me directly. Currently, it is marked leased and disabled, so it must be returned. Please note that in the past, you have contacted DISH Network several times to request that you not be charged for the [redacted] receiver and agents have applied credits as a courtesy. When you subscribed to automatic payments, you agreed that DISH Network would debit your bank account for your DISH Network balance. It was not my intention to add to your frustration. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*
January 26, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On January 22, 2016, we received your correspondence, dated January 19, 2016, filed with the Revdex.com. You stated that when you purchased your DISH Network service you were offered a $200.00 gift card. You never received the gift card and your attempts to resolve the matter were unsuccessful. You requested that you be provided the gift card you were offered. My three attempts to contact you at [redacted] and (989) 820-6152 on January 22, 25 and 26, 2016, were unsuccessful. However, I left a message and my contact information. I also sent an email to you at [redacted]@hotmail.com (copy enclosed), but I have not received a response. To address your complaint, I have applied a $50.00 monthly credit to your account for four months. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
Initial Business Response /* (1000, 9, 2015/05/11) */
May 5, 2015
Ms. [redacted]
[redacted].
[redacted]
Re: Revdex.com Complaint # 75254585
8255909188318049-3495720
Dear Ms. [redacted]:
On May 5, 2015, we received your correspondence, dated May 4, 2015, filed with the...
Revdex.com.
You said you had a house fire in November 2014 and you paid for service you did not receive. You maintain you returned the equipment and you disputed the unreturned equipment fees. You requested a refund.
When we spoke today, I explained that our records reveal there is a history of partial payments being made for service, causing a past-due amount to be carried over.
I also advised you that we have no record that the two Hopper Sling receivers were returned. I made an exception and reversed a $299.00 equipment fee and the $315.00 early termination fee for the internet service from your account.
Per your request, I restored your service and submitted a refund of $207.48. Please allow five days for processing. In addition, I applied a $20.00 monthly credit for 12 months.
We apologize for any inconvenience you may have experienced. Your concerns will be used to improve our customers' interactions with our agents.
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082.
Sincerely,
Christina Atencio
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(720) 514-7082
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
David Laslo
January 4, 2017 Dear Mr. [redacted]: On January 4, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com. You indicated that you did not sign a new 24-month agreement and although you requested a copy of a signed...
agreement, you have not received it. You mentioned your dissatisfaction with the customer service you received and that you only received copies of expired agreements. We were unable to locate a new 24-month agreement. However, the documented sales chat reveals that you agreed to a new two-year agreement when you exchanged your Hopper for Wally receivers and the 24-month commitment was disclosed during this chat. When I spoke with you by telephone today, I informed you that as an exception, I waived the new 24-month agreement. Boxes for the return of the Wally receivers are scheduled to be delivered on Thursday, January 5, 2017. Please return them along with the remotes to avoid unreturned equipment fees. With regard to the customer service you received, I apologize for the confusion. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
June 20, 2016 Mr. [redacted] [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Mr. [redacted]: On June 20, 2016, we received your complaint, dated June 17, 2016, filed with the Revdex.com. You stated that DISH Network is sending you advertisements that you do not wish to receive. You indicated that you continue to receive them even after you contacted DISH Network and requested that they cease. You would like this resolved. When we spoke today, I apologized for the inconvenience and I offered to place your information on our Do Not Contact list. Additionally, our Marketing Department was notified. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
October 4, 2016 Dear Mr. [redacted]: On September 29, 2016, we received your complaint, dated September 27, 2016, filed with the Revdex.com. You said that you were told that you didn’t have to return your leased equipment, but you were charged for it. You requested that the unreturned equipment fees be waived. When we spoke by phone I advised you that I will meet your request and waive the unreturned equipment fees. Your DISH Network account now has a zero balance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/10/27) */
October 26, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]
On October 23, 2015, we received your complaint, dated October 22, 2015, filed...
with the Revdex.com.
You said that you experienced technical issues which led to you disconnecting your account.
When we spoke, I advised you that I waived your $480.00 early termination fee due to the issues that you experienced, and I refunded $510.48 to your credit card account.
We sincerely regret any inconvenience this issue may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
[redacted] Dear Ms. [redacted]: On May 11, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com. You said that you were guaranteed a price of $66.00 per month for our America’s Top 250 and five premium packages. I attempted to reach you at [redacted] on May 13, 16 and 17, 2016, and I left three voicemails, In my last message, I advised you that DISH Network does not have a promotion with the benefits you described. Our records indicate that you initiated your account under our first year savings promotion which provided you with the DISH Movie Pack (formerly known as Blockbuster @Home), HBO, Cinemax, Showtime, and Starz free for three months, and a monthly credit which brought your monthly rate for the America’s Top 250 programming package to $39.99 (plus tax) for the first year. After the first year, the promotional credits ended. If you review your bills for the first year, you will note that beside each month’s credits a countdown is provided (“1 of 12”, “2 of 12”, etc.). Please note that DISH Network did offer a two-year price guarantee; however, your monthly rate would not have been discounted. This promotion would have locked in the then-current monthly rate for two years. As such, we are unable to honor your request for a $300.00 credit or for a monthly adjustment to bring your rate to $66.00 per month. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri[redacted] [redacted] [redacted] [redacted]
[redacted]
January 19, 2016 Mr. and Mrs. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. and Mrs. [redacted]: On January 15, 2016, we received your correspondence, dated January 14, 2016, filed with the Revdex.com. You said you experienced service loss and these issues have not been resolved due to missed technician visits. You requested programming credits. When we spoke today, I advised you that I reviewed your recorded calls and found that you reported technical issues with the Solo HD receiver on October 28, 2015. A free technician visit was completed on October 29, 2015. You also called on November 8, 2015, and reported technical issues with the same receiver. During this call, a technician visit was scheduled and the agent offered you a time without service credit once the issue is resolved. However, the appointment was canceled. No technical issues were reported until you filed this correspondence. As a result, no credits were applied. I scheduled a free technician visit for January 24, 2016, from 12 pm to 5 pm. You currently have one HD DVR 722 Duo receiver and one HD solo receiver active for a total of three independent TV connections. You are billed $7.00 per month for the HD solo receiver. You disagreed with your account records and terminated the call. Although you reported issues with only the solo HD receiver, I made an exception and applied a one-month credit of $113.99 to your account. No additional credit is warranted. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am, however, highly disappointed that Dish would charge customers (weather through contracts or upgrade fees) to solve technical issues they themselves created. Even more so, that arise would place me under a 24 month co tract without my consent and against my numerous statements to a fish representatives that I would not do a contract. It shouldn't have ever come to a point where I needed to file a complaint, and I have to assume I am not the only customer this has been done to. Shame on Dish!
Sincerely,
[redacted]
May 6, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On May 3, 2016, we received your complaint, dated April 30, 2016, filed with the Revdex.com. You said that you were promised that your monthly rate would be $39.99 plus tax for your first year and $84.99 plus tax for your second year. You also said that you did not request the Protection Plan and you asked to receive a refund. When we spoke, I informed you a review of your sales chat revealed that you were advised that the current monthly rate would be charged for your second year. You asked about price increases and the agent with whom you chatted explained that while DISH Network strives to keep our monthly rates as low as possible, occasionally we must increase them. Please note, our monthly rate for the America’s Top 250 programming package increased by $5.00 in February 2016. As you were aware that your monthly rate was not guaranteed, we are unable to provide you with monthly adjustments. I advised you that you received the Protection Plan free for six months, but you were charged $8.00 per month because you didn’t remove it. As the Protection Plan was part of your promotion and as you opted not to remove it, we are unable to honor your request for a refund. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
*
November 3, 2016 Dear Ms. [redacted]: On October 28, 2016, we received your complaint, dated October 25, 2016, filed with the Revdex.com. My attempts to contact you by phone at ###-###-#### on October 31, 2016, and November 1 and 2, 2016, were...
unsuccessful, and there was no option to leave a message. You expressed dissatisfaction with the customer service you received when you contacted us regarding your DISH Network service. I would like to apologize on behalf of DISH Network for the way that your issue was handled by our representative. We appreciate that you have brought this matter to our attention so that we may address it internally with the appropriate personnel. Because we value you as a customer, I applied a one-time credit of $75.00 to your account. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/09/17) */
September 2, 2015
Ms. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 1, 2015, we received your complaint, dated August...
31, 2015, filed with the Revdex.com.
You expressed concern with the change to your billing due date. You maintain that you did not receive notification and the change caused your credit card account to be debited twice in the same month, which may cause you to incur overdraft fees.
Your due date was changed to five days earlier to align it to the start of your service period. Notification of this change was provided on your July 14, 2015, billing statement. Our records show that your billing statements were provided via email to [redacted]@gmail.com.
Your email address was changed to [redacted]@gmail.com on August 30, 2015.
Our records reveal that your concerns were addressed by Mrs. Nicole Steffani, from our Email Escalations Team, on September 1, 2015. Mrs. Steffani applied a credit of $57.99 to your account for one month of service and a monthly $15.00 credit for the next 12 months. You were also provided with four Pay-Per-View coupons.
Please note that a request was made to change your billing due date back to the 4th of each month. Please allow up to two billing cycles for the change to take effect.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 23, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 18, 2015, we received your correspondence, dated December 17, 2015, filed with the Revdex.com.
You said that you...
experienced technical issues with your ViP612 receiver for two months and you requested that these issues be resolved.
I attempted to reach you at [redacted] on December 22, 2015, and left a voice message. You returned my call and left me a message, indicating that the receiver was replaced and the technical issues have been resolved.
Because we appreciate your business, I applied a $40.00 monthly credit to your account for 12 months.
Your concerns will be used to improve our customers' interactions with our agents. We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
August 9, 2016 Dear Ms. [redacted]: On August 5, 2016, we received your complaint, dated August 2, 2016, filed with the Revdex.com. You said that when you agreed to an equipment upgrade, you were told that no contract would be required. You also...
expressed concern that your account was not disconnected on June 17, 2016. You requested that we waive the early termination fee and honor the disconnection date of June 17, 2016. When we spoke by phone, I advised you that I waived your early termination fee. I will honor the disconnection date of June 17, 2016. We will send you a refund for your last two payments, totaling $193.62. Please allow three to five business days for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
Initial Business Response /* (1000, 5, 2015/05/29) */
May 27, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs. [redacted]:
On May 22, 2015, we received your complaint, dated May 21, 2015, filed with the...
Revdex.com.
My attempts to contact you by phone at (XXX) XXX-XXXX on May 22, 26 and 27, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the debit of $349.00 that was applied to your checking account for a Smart Surround Sound System. You maintain that you requested just the sound bar for $199.00 and you provided a credit card account number for the payment. You also said that you are awaiting a return box for the Surround Sound system; however, you requested an immediate refund.
Our records reveal that a Smart Surround Sound System was installed by our technician on May 18, 2015. Enclosed is a copy of the signed receipt authorizing the payment from your checking account. On May 22, 2015, the EFT payment of $349.00 was reversed and the funds were returned. As a result, you were charged a $10.00 unreturned check fee. As a courtesy, I reversed this fee.
Because we value you as a customer, I applied a credit of $150.00 to your account for the difference in cost between the sound bar and the Surround Sound system. Please be advised that DISH Network will not provide a box or return label for the return of the equipment. Should you choose to return the Surround Sound system, the remaining charge of $199.00 will be removed from your account. Otherwise, you may keep the equipment and the remaining balance due will be shown on your next billing statement.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tell us why here...April 29, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On April 29, 2016, we received your rebuttal, dated April 28, 2016, filed with the Revdex.com. You continue to dispute the early termination fees charges applied to your credit card account. You are now disputing your signature on the contracts and you requested that the charges be refunded. Our records of your sales call indicated that you contacted DISH Network to establish TV service. You provided your Social Security Number and credit card information and the account was created in your name. You then asked to add internet service; however, you did not qualify for the additional service so the account was changed to Mr. [redacted] name. As a courtesy, since you claim that you did not sign the contracts, I have issued a refund for the two early termination fees. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI[redacted]
Initial Business Response /* (1000, 4, 2015/05/15) */
May 7, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the...
Revdex.com.
You said that when you placed your order for our service, you did so with the understanding that you would have a bundled account with DISH Network and Century Link. You said that you have received separate bills and you would like to close your DISH Network account without penalty.
A review of your account reveals that you placed your order for our service through Altitude Marketing LLC (XXX-XXX-XXXX), a DISH Network sales partner. We reviewed your sales call recording and didn't find that you were told the services were going to be bundled. Because you agreed to the services, we ask that you fulfill your contractual obligation. I enclosed a copy of your contract for your records.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only reason I signed up for dish was to get the bundled package. I didnt want just dish because I have no use for it. That is the only reason I signed up for it and I was told by your customer service that is what I was getting. I was transferred several times but they did tell me that. I have not had dish service for over two weeks. I did not call it in because I assumed it had been cancelled like I requested. Since you have already cancelled my service I am still requesting cancellation with no further charges. I was told by dish and even transferred to another department by dish that they used crntury link for their internet and that I would have bundled service. I do have century internet set up by your customer service. I have bills from them as well as dish. I did not call century link and add service, I was transferred to them by your customer service. Are you telling me you do not offer bundled services? I still believe your company is fradulently billing me for services I did not want. Your company was not honest and falsly lead me to believe I was getting a service you do not provide. I am now be billed for services I do not even have.
Final Business Response /* (4000, 12, 2015/05/29) */
May 28, 2015
[redacted]
[redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On May 28, 2015, we received your rebuttal, dated May 25, 2015, filed with the Revdex.com.
You want to know why your DISH Network account was disconnected.
Your service has been interrupted due to nonpayment. If a payment is not made, your account will be closed on June 23, 2015.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (3000, 18, 2015/09/29) */
Received duplicate complaint 09/28/2015, merged information from CID#XXXXXXXX and closed as duplicate.
Dish network told me they provided bundled service for dish tv and internet. They failed to provide the service I was told I would get.
Dish network told me when I signed up they would provide satellite tv and internet service for a bundled price. They sent a technician out to my house and installed the service. After my service was installed I began recieving bills from dish network and century link internet service. I continued to call Dish network to find out why my service was not bundled like I was told and they informed me they did not provide bundled service like I was told. The only reason I signed up for dish was to get the bundled service. I did not want satellite TV without the internet service. I tried several times to contact dish network and would get different answers each time. Some customer service reps I talked to said they did not offer bundled service and others said they did but had to go through a different internet company due to our location. Nobody would give me a straight answer. I told them I wanted to cancel my account since they did not provide the service they said would and I was told if I cancelled they would charge me a cancellation fee. I would have continued to pay for my service but I was getting billed by 3 different companies. I was getting billed by 2 internet companies and then dish network and I had no idea who I was suppose to be paying. I was supposed to be one bill, all bundled service. Dish shut my service off without telling me. I am not going to pay for service I was not getting. I have not had service for several months and all of a sudden I get a bill from dish for 449.40 for early termination video.
I want a rrefund towards my account in the amount of $449.40
$449.40
January 10, 2017 Ms. [redacted], ID [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On January 9, 2017, we received your rebuttal, dated January 5, 2017, filed with the Revdex.com. You said that I advised you that DISH Network agents may charge or credit an account up to $25.00. You also expressed concern about the level of customer service you received and the information you were provided concerning your [redacted] receiver. When we spoke, I never advised you that agents could charge or credit your account up to $25.00. I informed you that our agents are empowered to apply monthly credits to accounts based on the situation presented and within our business rules. I reviewed several of your calls to us and found that you were provided several options concerning your receiver. Twice you were offered to have the receiver switched to purchased free of charge, but you declined. If the receiver is marked leased and you choose to disable it, it must be returned. Otherwise, if it is enabled, you are charged a monthly fee for having the receiver active on your account. If it is marked purchased, you may enable and disable it when you wish. Either way, you are only charged when the receiver is active. You were provided this information several times during your calls to us. If you wish to have the receiver marked as purchased, please contact me directly. Currently, it is marked leased and disabled, so it must be returned. Please note that in the past, you have contacted DISH Network several times to request that you not be charged for the [redacted] receiver and agents have applied credits as a courtesy. When you subscribed to automatic payments, you agreed that DISH Network would debit your bank account for your DISH Network balance. It was not my intention to add to your frustration. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*
January 26, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On January 22, 2016, we received your correspondence, dated January 19, 2016, filed with the Revdex.com. You stated that when you purchased your DISH Network service you were offered a $200.00 gift card. You never received the gift card and your attempts to resolve the matter were unsuccessful. You requested that you be provided the gift card you were offered. My three attempts to contact you at [redacted] and (989) 820-6152 on January 22, 25 and 26, 2016, were unsuccessful. However, I left a message and my contact information. I also sent an email to you at [redacted]@hotmail.com (copy enclosed), but I have not received a response. To address your complaint, I have applied a $50.00 monthly credit to your account for four months. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
Initial Business Response /* (1000, 9, 2015/05/11) */
May 5, 2015
Ms. [redacted]
[redacted].
[redacted]
Re: Revdex.com Complaint # 75254585
8255909188318049-3495720
Dear Ms. [redacted]:
On May 5, 2015, we received your correspondence, dated May 4, 2015, filed with the...
Revdex.com.
You said you had a house fire in November 2014 and you paid for service you did not receive. You maintain you returned the equipment and you disputed the unreturned equipment fees. You requested a refund.
When we spoke today, I explained that our records reveal there is a history of partial payments being made for service, causing a past-due amount to be carried over.
I also advised you that we have no record that the two Hopper Sling receivers were returned. I made an exception and reversed a $299.00 equipment fee and the $315.00 early termination fee for the internet service from your account.
Per your request, I restored your service and submitted a refund of $207.48. Please allow five days for processing. In addition, I applied a $20.00 monthly credit for 12 months.
We apologize for any inconvenience you may have experienced. Your concerns will be used to improve our customers' interactions with our agents.
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082.
Sincerely,
Christina Atencio
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(720) 514-7082
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
David Laslo
January 4, 2017 Dear Mr. [redacted]: On January 4, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com. You indicated that you did not sign a new 24-month agreement and although you requested a copy of a signed...
agreement, you have not received it. You mentioned your dissatisfaction with the customer service you received and that you only received copies of expired agreements. We were unable to locate a new 24-month agreement. However, the documented sales chat reveals that you agreed to a new two-year agreement when you exchanged your Hopper for Wally receivers and the 24-month commitment was disclosed during this chat. When I spoke with you by telephone today, I informed you that as an exception, I waived the new 24-month agreement. Boxes for the return of the Wally receivers are scheduled to be delivered on Thursday, January 5, 2017. Please return them along with the remotes to avoid unreturned equipment fees. With regard to the customer service you received, I apologize for the confusion. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
June 20, 2016 Mr. [redacted] [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ...
Dear Mr. [redacted]: On June 20, 2016, we received your complaint, dated June 17, 2016, filed with the Revdex.com. You stated that DISH Network is sending you advertisements that you do not wish to receive. You indicated that you continue to receive them even after you contacted DISH Network and requested that they cease. You would like this resolved. When we spoke today, I apologized for the inconvenience and I offered to place your information on our Do Not Contact list. Additionally, our Marketing Department was notified. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
October 4, 2016 Dear Mr. [redacted]: On September 29, 2016, we received your complaint, dated September 27, 2016, filed with the Revdex.com. You said that you were told that you didn’t have to return your leased equipment, but you were charged for it. You requested that the unreturned equipment fees be waived. When we spoke by phone I advised you that I will meet your request and waive the unreturned equipment fees. Your DISH Network account now has a zero balance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/10/27) */
October 26, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]
On October 23, 2015, we received your complaint, dated October 22, 2015, filed...
with the Revdex.com.
You said that you experienced technical issues which led to you disconnecting your account.
When we spoke, I advised you that I waived your $480.00 early termination fee due to the issues that you experienced, and I refunded $510.48 to your credit card account.
We sincerely regret any inconvenience this issue may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Tell us why here...May 17, 2016 Ms. [redacted]
*Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On May 11, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com. You said that you were guaranteed a price of $66.00 per month for our America’s Top 250 and five premium packages. I attempted to reach you at [redacted] on May 13, 16 and 17, 2016, and I left three voicemails, In my last message, I advised you that DISH Network does not have a promotion with the benefits you described. Our records indicate that you initiated your account under our first year savings promotion which provided you with the DISH Movie Pack (formerly known as Blockbuster @Home), HBO, Cinemax, Showtime, and Starz free for three months, and a monthly credit which brought your monthly rate for the America’s Top 250 programming package to $39.99 (plus tax) for the first year. After the first year, the promotional credits ended. If you review your bills for the first year, you will note that beside each month’s credits a countdown is provided (“1 of 12”, “2 of 12”, etc.). Please note that DISH Network did offer a two-year price guarantee; however, your monthly rate would not have been discounted. This promotion would have locked in the then-current monthly rate for two years. As such, we are unable to honor your request for a $300.00 credit or for a monthly adjustment to bring your rate to $66.00 per month. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri[redacted] [redacted] [redacted] [redacted]
[redacted]
January 19, 2016 Mr. and Mrs. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. and Mrs. [redacted]: On January 15, 2016, we received your correspondence, dated January 14, 2016, filed with the Revdex.com. You said you experienced service loss and these issues have not been resolved due to missed technician visits. You requested programming credits. When we spoke today, I advised you that I reviewed your recorded calls and found that you reported technical issues with the Solo HD receiver on October 28, 2015. A free technician visit was completed on October 29, 2015. You also called on November 8, 2015, and reported technical issues with the same receiver. During this call, a technician visit was scheduled and the agent offered you a time without service credit once the issue is resolved. However, the appointment was canceled. No technical issues were reported until you filed this correspondence. As a result, no credits were applied. I scheduled a free technician visit for January 24, 2016, from 12 pm to 5 pm. You currently have one HD DVR 722 Duo receiver and one HD solo receiver active for a total of three independent TV connections. You are billed $7.00 per month for the HD solo receiver. You disagreed with your account records and terminated the call. Although you reported issues with only the solo HD receiver, I made an exception and applied a one-month credit of $113.99 to your account. No additional credit is warranted. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted]
*
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am, however, highly disappointed that Dish would charge customers (weather through contracts or upgrade fees) to solve technical issues they themselves created. Even more so, that arise would place me under a 24 month co tract without my consent and against my numerous statements to a fish representatives that I would not do a contract. It shouldn't have ever come to a point where I needed to file a complaint, and I have to assume I am not the only customer this has been done to. Shame on Dish!
Sincerely,
[redacted]
May 6, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On May 3, 2016, we received your complaint, dated April 30, 2016, filed with the Revdex.com. You said that you were promised that your monthly rate would be $39.99 plus tax for your first year and $84.99 plus tax for your second year. You also said that you did not request the Protection Plan and you asked to receive a refund. When we spoke, I informed you a review of your sales chat revealed that you were advised that the current monthly rate would be charged for your second year. You asked about price increases and the agent with whom you chatted explained that while DISH Network strives to keep our monthly rates as low as possible, occasionally we must increase them. Please note, our monthly rate for the America’s Top 250 programming package increased by $5.00 in February 2016. As you were aware that your monthly rate was not guaranteed, we are unable to provide you with monthly adjustments. I advised you that you received the Protection Plan free for six months, but you were charged $8.00 per month because you didn’t remove it. As the Protection Plan was part of your promotion and as you opted not to remove it, we are unable to honor your request for a refund. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
*
November 3, 2016 Dear Ms. [redacted]: On October 28, 2016, we received your complaint, dated October 25, 2016, filed with the Revdex.com. My attempts to contact you by phone at ###-###-#### on October 31, 2016, and November 1 and 2, 2016, were...
unsuccessful, and there was no option to leave a message. You expressed dissatisfaction with the customer service you received when you contacted us regarding your DISH Network service. I would like to apologize on behalf of DISH Network for the way that your issue was handled by our representative. We appreciate that you have brought this matter to our attention so that we may address it internally with the appropriate personnel. Because we value you as a customer, I applied a one-time credit of $75.00 to your account. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/09/17) */
September 2, 2015
Ms. [redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 1, 2015, we received your complaint, dated August...
31, 2015, filed with the Revdex.com.
You expressed concern with the change to your billing due date. You maintain that you did not receive notification and the change caused your credit card account to be debited twice in the same month, which may cause you to incur overdraft fees.
Your due date was changed to five days earlier to align it to the start of your service period. Notification of this change was provided on your July 14, 2015, billing statement. Our records show that your billing statements were provided via email to [redacted]@gmail.com.
Your email address was changed to [redacted]@gmail.com on August 30, 2015.
Our records reveal that your concerns were addressed by Mrs. Nicole Steffani, from our Email Escalations Team, on September 1, 2015. Mrs. Steffani applied a credit of $57.99 to your account for one month of service and a monthly $15.00 credit for the next 12 months. You were also provided with four Pay-Per-View coupons.
Please note that a request was made to change your billing due date back to the 4th of each month. Please allow up to two billing cycles for the change to take effect.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 23, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 18, 2015, we received your correspondence, dated December 17, 2015, filed with the Revdex.com.
You said that you...
experienced technical issues with your ViP612 receiver for two months and you requested that these issues be resolved.
I attempted to reach you at [redacted] on December 22, 2015, and left a voice message. You returned my call and left me a message, indicating that the receiver was replaced and the technical issues have been resolved.
Because we appreciate your business, I applied a $40.00 monthly credit to your account for 12 months.
Your concerns will be used to improve our customers' interactions with our agents. We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
August 9, 2016 Dear Ms. [redacted]: On August 5, 2016, we received your complaint, dated August 2, 2016, filed with the Revdex.com. You said that when you agreed to an equipment upgrade, you were told that no contract would be required. You also...
expressed concern that your account was not disconnected on June 17, 2016. You requested that we waive the early termination fee and honor the disconnection date of June 17, 2016. When we spoke by phone, I advised you that I waived your early termination fee. I will honor the disconnection date of June 17, 2016. We will send you a refund for your last two payments, totaling $193.62. Please allow three to five business days for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
Initial Business Response /* (1000, 5, 2015/05/29) */
May 27, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs. [redacted]:
On May 22, 2015, we received your complaint, dated May 21, 2015, filed with the...
Revdex.com.
My attempts to contact you by phone at (XXX) XXX-XXXX on May 22, 26 and 27, 2015, were unsuccessful; however, I left three messages.
You expressed concern with the debit of $349.00 that was applied to your checking account for a Smart Surround Sound System. You maintain that you requested just the sound bar for $199.00 and you provided a credit card account number for the payment. You also said that you are awaiting a return box for the Surround Sound system; however, you requested an immediate refund.
Our records reveal that a Smart Surround Sound System was installed by our technician on May 18, 2015. Enclosed is a copy of the signed receipt authorizing the payment from your checking account. On May 22, 2015, the EFT payment of $349.00 was reversed and the funds were returned. As a result, you were charged a $10.00 unreturned check fee. As a courtesy, I reversed this fee.
Because we value you as a customer, I applied a credit of $150.00 to your account for the difference in cost between the sound bar and the Surround Sound system. Please be advised that DISH Network will not provide a box or return label for the return of the equipment. Should you choose to return the Surround Sound system, the remaining charge of $199.00 will be removed from your account. Otherwise, you may keep the equipment and the remaining balance due will be shown on your next billing statement.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tell us why here...April 29, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On April 29, 2016, we received your rebuttal, dated April 28, 2016, filed with the Revdex.com. You continue to dispute the early termination fees charges applied to your credit card account. You are now disputing your signature on the contracts and you requested that the charges be refunded. Our records of your sales call indicated that you contacted DISH Network to establish TV service. You provided your Social Security Number and credit card information and the account was created in your name. You then asked to add internet service; however, you did not qualify for the additional service so the account was changed to Mr. [redacted] name. As a courtesy, since you claim that you did not sign the contracts, I have issued a refund for the two early termination fees. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI[redacted]