Dish One Satellite, LLC

In regards to the Revdex.com complaint # [redacted] , I would like to first apologize for the misunderstanding that Mrs [redacted] has about her dish network monthly priceAfter the technician installed her dish network equipment he had the customer sign a DHA month agreement for Dish Network There is a section that the customer signed and in it says that Dish Network has the right to change programming and monthly pricing at anytime with notice Unfortunately our third party contract does not over ride the Dish Network DHA month agreementAs a retailer we don’t have access to Mrs [redacted] s DHA month agreementShe can however call Dish Network at [redacted] and they will send her a copy of the DHAmonth agreementWe here at DishOne would like to once again apologize for any inconveniences Mrs [redacted] is experiencing

In regards to the Revdex.com complaint # [redacted] We would like to apologize to MrG [redacted] for any inconveniences experiencedBefore any account is set up, we review with the potential customer the order being placed and go through a series of questions to make sure all information in regards to the Dish Network account is providedOne of the questions we ask is if the customer has seen and gone over a channel lineup, and are they satisfied with itAccording to the recorded call MrG [redacted] said he had and was satisfied In addition to that recording, MrG [redacted] signed an agreement that states: “You acknowledge and agree that DISH shall have the right to change: (A) any and all prices, fees and charges at any time and from time to time, including, without limitation, during any term commitment to which you have agreed; (B) packages, programming, programming suppliers, services offered by programming suppliers, features and functionality at any time and from time to time, including, without limitation, during any term commitment to which you have agreed; AND (C) your payment terms if you fail to make payments by your payment due date.” If MrG [redacted] would reach out to us and provide us with a list of channels he is missing, we may be able to figure out a solutionNo such list has been provided to us here at DishOne SatelliteAt this time, MrG [redacted] has signed a month agreement and the early termination fee is valid Thank You, Chris S [redacted] Customer Relations Manager DishOne Satellite [redacted]

Revdex.com: I was out sick last week and did not go to workI will check my messages today and get back to DishOne asapI apologize on my end for the delayed response Sincerely, [redacted]

In regards the Revdex.com complaint case # [redacted] , we have reviewed the complaint and would like to help the customer out with their early cancellation fees with DirectvI have called Ms [redacted] and left her a voice mail for her to call me at [redacted] ext ***, I would like for her to send me a copy of her directv bill showing what her early cancellation fees are with DirectvShe can either fax me at [redacted] or email it to me at [redacted] @dishd2d.comOnce I have received that information I can than issue a check for those feesI have also reported this incident to our sales operations teamI am sorry for any inconveniences that this may have caused Ms [redacted]

In regards to the Revdex.com complaint # [redacted] On behalf of DishOne Satellite LLC, we would like to apologize to Ms [redacted] for the inconveniences she has experiencedI have listened to the disclosure call that was completed with Ms [redacted] We are required to go over all the terms and conditions, and during this call there was no mention of any gift cardsThe purpose of this call is to ensure the customer is aware of exactly what they will be receiving so there are no surprisesIf there were any text messages or other contact unauthorized by DishOne Satellite, this would need to be settled between the independent contractor and the customerMs [redacted] did however qualify for our promotion where Dish Network will cover up to $of cancellation fees as long as the instructions to redeem this promotion are followed properlyThe instructions were sent via email to the email address given to us by Ms [redacted] We have reached out to the sales representative and his manager and have handled this matter internallyAs for Ms [redacted] , we again would like to apologize and will be able to do the following for her: Cover up to $of early termination fees(Fulfilled by Dish Network) Discount the monthly bill $for ten months(This has already been applied) Send an additional $check(Will need address verification) Unfortunately we are unable to compensate Ms [redacted] more than this without written documentation of these alleged promises Thank You, Chris S [redacted] Customer Relations Manager DishOne Satellite ###-###-####

In regards to the Revdex.com complaint # [redacted] , Roman","serif""> I have reached out to Ms [redacted] and left my contact information but have been unable to contact her or receive any responseWe at DishOne Satellite would like to apologize for any troubles caused and would like to work with Ms [redacted] to resolve this issueAgain we would like to apologize and hope Ms [redacted] will contact us soon Thank You, Chris S [redacted] Customer Relations Manager DishOne Satellite ###-###-####

In regards to the Revdex.com complaint # [redacted] Roman","serif On behalf of DishOne Satellite Incwe would like to apologize for any inconveniences MsJ [redacted] has experiencedAfter further reviewing the complaint we have contacted the customer and will assist them in covering the cancellation fees associated with her previous serviceIn regards to the Comcast claim, we have listened to the sales call and there was no mention of setting up internet or pricingHere at DishOne we are not affiliated with Comcast whatsoever so any agreement made would be between the independent contractor and MsJ*** Thank You, Chris L [redacted] Customer Relations Manager DishOne Satellite [redacted]

Complaint: [redacted] I am rejecting this response because:I would like to know exactly how they plan on "assisting" meI was contacted by Dish One asking if I could send in proof of my cancellation fee on the final bill from Directv, and that I would hear back from a supervisor the next dayI e-mailed a copy of the bill that same day and haven't heard back from Dish One sinceI don't want to agree to the vague message that they will assist me and then only get the $I was offered over the phone when their sales guy stood in my home and told me my cancellation fee would be covered in fullAs far as them "listening to the sales call" and not hearing any mention of the Internet pricing-there was no sales call for itThe salesman with your company came into my home and offered me all of these thingsIf your company isn't affiliated with Comcast and your company doesn't cover early termination fees then your contractors shouldn't be offering themI would not be taking my complaint this far if I wasn't offered these thingsAs far as "assisting" me with my termination fee I would like to know what the plan is Sincerely, Nicole J***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To Whom It May Concern,In regards to this complaint we cannot find any customer information on [redacted] at [redacted] ***Also when we enter her phone number ###-###-#### nothing comes up in DishOne's data baseDoes Ms [redacted] have a dish network account number that she can provide? Thank you, Chris L [redacted]

Revdex.com: I did speak with someone from Dish One on July 7th who asked for proof of my final bill with the $ [redacted] early termination fee, I was told I would hear back from a supervisor the next day and never did hear back from anyone I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have already paid the amount owed to Directv to avoid any negative credit rating, so please send a check to me to cover the said amount Sincerely, Nicole J***

In regards to the Revdex.com complaint # [redacted] Ms [redacted] , if WOW tv did not charge you a cancellation fee for the tv portion of the bill then there is no cancellation fee for Dish to payUnfortunately this does void the ETF promotion Thank you for providing evidence of the $promised gift cardDue to this document we will be able to honor it and add the $value to the $check previously offeredIn regards to the check, DishOne will be able to send a check in the amount of $($offered plus $for the gift card) directly to your addressTo ensure this check is received, we will need Ms [redacted] to verify her address via email or by calling ###-###-#### and asking for Chris Again, we would like to apologize and hope Ms [redacted] will enjoy our top of the line serviceThank You, Chris S [redacted] Customer Relations Manager DishOne Satellite ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is farther than I've ever gotten before Sincerely, [redacted]

In regards to the BBB complaint # [redacted] First off we would like to apologize to Ms. [redacted] for the inconveniences experienced. However with the information provided I was not able to find any account in our system. I have reached out to Ms. [redacted] a few times with no response. If Ms. [redacted] could provide an account number or additional information, we will better be able to address and resolve the situation. Thank You, Chris S [redacted] Customer Relations Manager DishOne Satellite ###-###-####

In regards to the Revdex.com complaint # [redacted] , Roman","serif""> On behalf of DishOne Satellite LLC, we would like to apologize for the problems MrC [redacted] has experiencedWe have reviewed this complaint and MrC [redacted] was made aware that he would be entering a month agreement with Dish Network One policy we have here at DishOne is that we do not set up accounts for customers until we have reviewed disclosures and terms with the potential account holders directlyThis was completed with MrC [redacted] who brought up no questions or concerns about a trial periodIt appears that the reason for the cancellation was due to technical problems and we were given no time to try and correct them before MrC [redacted] had his previous service reinstalledIf Mr C [redacted] can provide us with any written documents confirming the special allowance of a trial period we will honor itAgain, we apologize to MrC [redacted] for the inconvenience Thank You, Chris L [redacted] Customer Relations Manager DishOne Satellite [redacted]

Complaint: ***
I am rejecting this response because:I do not have my daughter's account information; however her name when the account was set up was *** ***, she has since married since setting up the account so she may have changed it to *** ***The phone number is ###-###-####She informed me this morning that she had to ask a rep with DISH One billing again to take my Visa Debit card off fileShe found out that they still had my card number in their system when she was on call with one of your reps
Sincerely,
*** ***

Again we apologize for the inconvenienceIf Ms*** would like to
go to the website mydishrewards.com and login using her last name and account
number, She will find that the gift card has been submitted and she will be
able to track it's progress as soon as it's shipped outAlso included is the
offer number and status detailAny other further questions may be directed
to ###-###-#### o ###-###-####
Thanks,
Chris S***
Customer Relations Manager
DishOne Satellite
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I appreciate the fact that DishOne is honoring the promises made by their sales representative.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: My husband spoke with *** from directv the day I filed the complaint to the Revdex.com regarding our cancellation feesDirectv has decided to wave our fees do to the inconvenience that my husband and I had been though after talking to multiple people and taking the business to the Revdex.com we finally got something doneI do think it would be a friendly jester if dishone offered to do something for us for all of our troubles we had to go though to finally get something done with this matterIt was well appreciated for the quick response of the company
Sincerely,***

Tell us why here...In regards to Revdex.com ID# *** against DishOne Satellite Inc, we have reviewed the complaintWe would like to first off apologize for any inconveniences that this has caused Ms***We reviewed the confirmation call or welcome call that we do with our customersWe do
this to verify that the customer will know what they are signing up forIn the call we disclosed to the customer that her monthly video charge from Dish Network would be $There was nothing mentioned about the customer being set up with internet serviceI also see that Dish Network has offered the customer monthly discounts to lower her monthly billThe customer refused that offerDish Network has waived Ms*** early termination feesSo the customer has no cancellation fees Thank you, Chris L***Business Operations ManagerDishOne Satellite Inc