Disruptor Beam, Inc

Hello ***,Unfortunately, we have experienced complications in our business relationship with the payment platform used to make these purchases, resulting in this delayWe will now be seeking alternative methods of processing this refund; please refer to your current correspondence with us via
Disruptor Beam Player Support, where you will receive additional instructions.Once again, we sincerely apologize for this delay.

Hi ***,Thanks for contacting us via the Revdex.comI can see that your case is ongoing as we try to help you determine why you're unable to load the game on your device.The last contact was Saturday and we'll continue to work with you on this and investigate further.Keep working with our support team
directly to resolve this issue.Thanks

Hi ***,I'm sorry to hear about your recent purchase issueI have reviewed your case with our support teamI noted that you agreed to the part refund with them and they have provided the in game currency to your account.We consider this matter settled with yourself and will provide no further
compensation.Thanks***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Despite ***'s claim, *** has told me something different. 'Hi ***,Good evening! I went and spoke with our manager and I'm sorry to inform you that no additional compensation will be given.' I do not believe I've been fairly compensated and nothing further has been offeredThis complaint remains
Regards,
*** ***

Hello,We received notification of your complaint to the Revdex.comLooking at the support ticket (#***), it seems that your issue was resolved satisfactorily on Monday, October 16, 2017, with the compensation provided (see above screenshots)Please confirm that the issue has been
resolved.Thank you. Disruptor Beam

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Throughout this process I was threatened with having my account suspended with disruptor beam Although no reasonable reading of disruptor beam's terms of service supports it, Disruptor Beam repeatedly emphasized that if I shared any portion of my support ticket with anyone, that my account would be suspended Disruptor beam messed up, refused to respond, and then refused to correct its problemWe agreed to a resolution--although it's hard to get much of a "resolution" when they threaten to suspend your account Even now, they've not followed through with the agreed upon resolution They've yet to respond to kongregate to handle any refund It's been a while they've not fulfilled their end of the agreement and yet they've marked the support ticket "resolved." And let's also appreciate that they brag about me having to open response tickets over three years---many of which took a very long time tor resolve---and query whether that's something a company should be proud of forcing customers to do. Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept
the business response that my complaint will be closed and should be considered resolved to my satisfaction.

Hi ***,I'm sorry to hear that you don't feel it's adequateWe assessed the period you were unable to play & provided the items and other rewards you would have been able to achieve.We won't be offering any further compensation than that which has already been provided to you.Thanks***

Hi ***,I'm very sorry to hear about your issues outlined regarding support ticket ***.*** has been out for days which is why you have not heard from herI will ensure she contacts you today with an update on your issue.I'm confident we can fix your issue and provide reasonable
compensation for any disruption to your enjoyment of the game.Thanks***

Hi ***,I've just spoken with *** and she has responded to you today, approx 7hrs after you posted this messageWe certainly aim to reply immediately to any emails sent but occasionally 24-hrs is needed.If you could allow us a Little more time between each message then *** will continue to work with you on your issue.I am glad to hear that you are playing successfully on Steam and she will certainly be offering you some compensation for the disruption.Thanks***

Hi *** & Revdex.com,Purchasing a spin on The Dabo wheel entitles you to a random reward from those pictured within the Time Portal (our in game store)There is no guarantee you will receive the reward you may want as it's randomly selected.In this case we would not offer a refund or give you the
reward you would like as the product is functioning correctly as it was designed to doIt is very clearly advertised in game what you are purchasing.Please let me know if you have any further questions.***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Account has been integrated to one DBID I can access via SteamHowever, the account will not transfer to *** (where I had it initially), and as such I do not have mobility the way I had prior to the technical difficultiesThis difficulty remains technical problems not on my end but on Disruptor Beam'sI had proposed terms to compensate for the loss of mobility- fittingly, I suggested Captain Janeway (1/4) and Mobile Doctor (1/5)I asked *** to relay that (she said she'd have to get director's approval) but that was nearly days ago, no responseLooking for a response to resolve this
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept
the business response that my complaint will be closed and should be considered resolved to my satisfaction

Hi ***,I'm very sorry to hear about your issues outlined regarding support ticket ***.*** has been out for days which is why you have not heard from herI will ensure she contacts you today with an update on your issue.I'm confident we can fix your issue and provide reasonable
compensation for any disruption to your enjoyment of the game.Thanks***

To whom it may concern: I believe if you read the ticket you know that part of the solution they proposed was the extension of the paid boost by daysHowever, go back and check the new ticket (#***): the extension was incomplete. Also, days without a response is a travesty that has gone without explanation"We're busy" is never an acceptable explanation in customer service, you know that as well as I doIt takes minutes to type out a simple response to acknowledge the receipt of information you requested, and yet for days there was no such reply. The problem itself may have been partially resolved at this point, however the reason I contacted the Revdex.com is being ignored. *** Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Hi ***,No one at Disruptor Beam has taken any action to attempt to crash your game on your device or cause you any form of poor game performance.As I previously mentioned buying a random pack of rewards provides with exactly that, a random selection of rewards.We would not issue a refund due to you not liking the random rewards you receivedThe product is working as intended.Thanks

Hi ***, Thanks for contacting Disruptor Beam via the Revdex.comI have looked into your case and can see the good were supplied this morning 9/26/and some compensation granted due to the delay in response.It appears your issue is now resolved and I'm sorry that it took longer than
normal.Thanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
As I have explained, I spent over $while I had access to the game under ***This technical problem still does not allow me to play my account on ***The account may have been integrated onto Steam, but that doesn't allow me the mobility I had under ***, when I spent the moneyAs no additional in-game compensation is possible, we are left with two solutionsFix it so that I am once again allowed to access my account and play it on ***, or issue refunds as I cannot play as I once did due to technical difficulty on Disruptor Beam's endCurrently, Summer is addressing my ticket and that is the goalShe's not been having much luck either, however. In short, I still can't access my account via *** where I spent the money, Disruptor Beam is not compensating me for the loss of platform, so they either can restore account access on that platform or issue refunds.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dear Revdex.com, I have received a reply from Disruptor Beam that due to some unstated issues between them and their payments provider *** ***, they cannot issue a refund back to my credit cardFirst of all, I find this statement unacceptableThe same way *** can accept payments should make it just as easy for them to issue refunds. Instead, Disruptor Beam suggests that they issue a refund through ***I have sent them a reply that I would not prefer this due to the fact that I don't actively use *** and have no use for keeping money there on account. To illustrate the lack of use of such a refund to me, I am quoting ***'s withdrawal policy: *** * Cost -1.5% of the amount withdrawn or a minimum of USD (whichever is greater)So if you were to refund USD to my *** account, which as mentioned before, I do not use, I would have to pay USD for the withdrawal to my bank account, which makes the refund worth USDAnd I am sure there would be the additional fees my bank would impose on me for this transaction. At this time I have no further responses from Disruptor Beam and cannot accept their proposed resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
As I have explained, I spent over $while I had access to the game under ***This technical problem still does not allow me to play my account on ***The account may have been integrated onto Steam, but that doesn't allow me the mobility I had under ***, when I spent the moneyAs no additional in-game compensation is possible, we are left with two solutionsFix it so that I am once again allowed to access my account and play it on ***, or issue refunds as I cannot play as I once did due to technical difficulty on Disruptor Beam's endCurrently, Summer is addressing my ticket and that is the goalShe's not been having much luck either, however. In short, I still can't access my account via *** where I spent the money, Disruptor Beam is not compensating me for the loss of platform, so they either can restore account access on that platform or issue refunds.
Regards,
*** ***