Disruptor Beam, Inc

Hi [redacted],I'm sorry to hear about your recent purchase issue. I have reviewed your case with our support team. I noted that you agreed to the part refund with them and they have provided the in game currency to your account.We consider this matter settled with yourself and will provide no further...

compensation.Thanks[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Account has been integrated to one DBID I can access via Steam. However, the account will not transfer to [redacted] (where I had it initially), and as such I do not have mobility the way I had prior to the technical difficulties. This difficulty remains technical problems not on my end but on Disruptor Beam's. I had proposed terms to compensate for the loss of mobility- fittingly, I suggested 1 Captain Janeway (1/4) and 1 Mobile Doctor (1/5). I asked [redacted] to relay that (she said she'd have to get director's approval) but that was nearly 2 days ago, no response. Looking for a response to resolve this.
Regards,
[redacted]

Hi [redacted],No one at Disruptor Beam has taken any action to attempt to crash your game on your device or cause you any form of poor game performance.As I previously mentioned buying a random pack of rewards provides with exactly that, a random selection of rewards.We would not issue a refund due to you not liking the random rewards you received. The product is working as intended.Thanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Throughout this process I was threatened with having my account suspended with disruptor beam.  Although no reasonable reading of disruptor beam's terms of service supports it, Disruptor Beam repeatedly emphasized that if I shared any portion of my support ticket with anyone, that my account would be suspended.  Disruptor beam messed up, refused to respond, and then refused to correct its problem. We agreed to a resolution--although it's hard to get much of a "resolution" when they threaten to suspend your account.  Even now, they've not followed through with the agreed upon resolution.  They've yet to respond to kongregate to handle any refund.  It's been a while.  they've not fulfilled their end of the agreement and yet they've marked the support ticket "resolved." And let's also appreciate that they brag about me having to open 29 response tickets over three years---many of which took a very long time tor resolve---and query whether that's something a company should be proud of forcing customers to do.  Regards,
[redacted]

Hi [redacted],I'm sorry to hear that you don't feel it's adequate. We assessed the period you were unable to play & provided the items and other rewards you would have been able to achieve.We won't be offering any further compensation than that which has already been provided to you.Thanks[redacted]

Hi,I found you support ticket and read the original email sent on August 8th. In this case we would be happy to issue a refund over any confusion caused by our offer. It is not our intention to mislead customers in any way.As your purchase was made via [redacted] you will need to open a dispute with...

[redacted] and request the refund. Disruptor Beam does not hold your credit card information nor are we able to refund or make charges to it. All purchases you make are with [redacted]. Once successful [redacted] then instructs Disruptor Beam to credit your in game account with any items or in game currency.I hope that all makes sense and please let me know if you have any further questions.I'd also like to apologize for the delay with this response. We are new to responding to Revdex.com complaints and as your complaint was closed by the Revdex.com we at Disruptor Beam were under the impression we could not respond or take any further action.Thanks[redacted]