Disruptor Beam, Inc

Hi ***,I'm sorry to hear that you felt the need to contact the Revdex.comI'm also sorry for the delay with answering your emailWe're normally much faster responding within 24hrs however in your case it took 48hrs and I'm sorry for that delay.I can see your issue is with our team member *** and you
are working out a resolution with him.I can also see you've opened support tickets with us dating back to and we've answered all of themI'm uncertain why you thought we wouldn't help you given we have a long track record of answering your tickets and assisting youI hope you feel no need to panic in the future and we will get to your inquiry as quickly as we can each time.Thanks***

we have reached a mutually agreed upon solution with the customer

Hello ***,We see that on 4/12/18, the contents of the offer you purchased in Star Trek Timelines was manually awarded to you, and you have since been offered additional compensation as wellShould you have any further concerns, please do not hesitate to let us know via your existing Player
Support ticket.We do strive to ensure that purchase issues are resolved expediently, and we regret that yours could not have been resolved soonerUnfortunately, the nature of a purchase issue can vary: While we can usually track purchases that were processed correctly but suffered some other in-game complication, in a case where a purchase is not processed correctly, it may not appear in our internal records at allIn such a scenario we do require your assistance in verifying such a purchaseFor this reason, we recommend always including the purchase receipt (from ***, ***, ***, *** or ***) as part of your request, as detailed here:***Having this information at the ready ensures that we can resolve your request as swiftly as possible, regardless of the circumstances.Kind regards,Disruptor Beam Player Support

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Hey Disruptor Beam that is unacceptableYou have completely ignored me and my other problems have not been solvedI play my game on best IOS device that there is and my device is perfectly functional so I know you have retaliated against me by constantly crashing my gameI have proof for thatI can provide it with pictures or a videoAll there is that I'm asking now is to refund my Dilithium Crystals for which I have paid my money and stop messing with my gameRegards,
*** ***

To whom it may concern:? I believe if you read the ticket you know that part of the solution they proposed was the extension of the paid boost by daysHowever, go back and check the new ticket (#***): the extension was incomplete.? Also, days without a response is a travesty that has gone without explanation"We're busy" is never an acceptable explanation in customer service, you know that as well as I doIt takes minutes to type out a simple response to acknowledge the receipt of information you requested, and yet for days there was no such reply.? The problem itself may have been partially resolved at this point, however the reason I contacted the Revdex.com is being ignored.? ***? Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.?
?
Regards,
*** ***
?
?

Hi,I found you support ticket and read the original email sent on August 8thIn this case we would be happy to issue a refund over any confusion caused by our offerIt is not our intention to mislead customers in any way.As your purchase was made via *** you will need to open a dispute with
*** and request the refundDisruptor Beam does not hold your credit card information nor are we able to refund or make charges to itAll purchases you make are with ***Once successful *** then instructs Disruptor Beam to credit your in game account with any items or in game currency.I hope that all makes sense and please let me know if you have any further questions.I'd also like to apologize for the delay with this responseWe are new to responding to Revdex.com complaints and as your complaint was closed by the Revdex.com we at Disruptor Beam were under the impression we could not respond or take any further action.Thanks***

We are sorry that this option is not desirable to youWe will of course continue to attempt to resolve this issue with ***, however has we have no estimated time of resolution for that issue, we had hoped to provide you with an alternative that would allow you to receive your refund in a timely fashionShould we identify any other workarounds in the mean time, we will of course make those available to you as well

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

Hello,We received notification of your complaint to the Revdex.comLooking at the support ticket (#***), it seems that your issue was resolved satisfactorily on Monday, October 16, 2017, with the compensation provided (see above screenshots)Please confirm that the issue has been
resolved.Thank you.? Disruptor Beam

Hi ***,I've just spoken with *** and she has responded to you today, approx 7hrs after you posted this messageWe certainly aim to reply immediately to any emails sent but occasionally 24-hrs is needed.If you could allow us a Little more time between each message then *** will continue to work with you on your issue.I am glad to hear that you are playing successfully on Steam and she will certainly be offering you some compensation for the disruption.Thanks***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.?
? Despite ***'s claim, *** has told me something different.? 'Hi ***,Good evening!? I went and spoke with our manager and I'm sorry to inform you that no additional compensation will be given.'? I do not believe I've been fairly compensated and nothing further has been offeredThis complaint remains
Regards,
*** ***
?
?

Hi,I have attempted to find your Disruptor Beam account by using your email address *** however I was unable to find an account using that email address.If you can provide a Disruptor Beam DBID number which can be found in game under settings then I could investigate your claims of
missing purchases.I can see you opened a dispute with *** *** directly*** will review your case and determine if you will receive a refundDisruptor Beam does not have your credit card details nor can we issue refunds directly to your *** accountAll purchases are made directly with *** via the *** *** then instructs Disruptor Beam to credit your game with the purchase.I hope this all makes sense and you were able to receive the refund required from ***Please let me know if I can be of any further assistance.Monitoring Revdex.com complaints is a new process for us and as this complaint was closed by the Revdex.com we were under the impression that no action could be taken by Disruptor BeamWe are sorry for the delay with this reply.Thanks***?

Hi [redacted],I'm sorry to hear that you felt the need to contact the Revdex.comI'm also sorry for the delay with answering your emailWe're normally much faster responding within 24hrs however in your case it took 48hrs and I'm sorry for that delay.I can see your issue is with our team member [redacted] and you
are working out a resolution with him.I can also see you've opened support tickets with us dating back to and we've answered all of themI'm uncertain why you thought we wouldn't help you given we have a long track record of answering your tickets and assisting youI hope you feel no need to panic in the future and we will get to your inquiry as quickly as we can each time.Thanks[redacted]?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted],Thanks for contacting us via the Revdex.com. I can see that your case is ongoing as we try to help you determine why you're unable to load the game on your device.The last contact was Saturday and we'll continue to work with you on this and investigate further.Keep working with our support team...

directly to resolve this issue.Thanks

Hi,I have attempted to find your Disruptor Beam account by using your email address [redacted] however I was unable to find an account using that email address.If you can provide a Disruptor Beam DBID number which can be found in game under settings then I could investigate your claims of...

missing purchases.I can see you opened a dispute with [redacted] directly. [redacted] will review your case and determine if you will receive a refund. Disruptor Beam does not have your credit card details nor can we issue refunds directly to your [redacted] account. All purchases are made directly with [redacted] via the [redacted]. [redacted] then instructs Disruptor Beam to credit your game with the purchase.I hope this all makes sense and you were able to receive the refund required from [redacted]. Please let me know if I can be of any further assistance.Monitoring Revdex.com complaints is a new process for us and as this complaint was closed by the Revdex.com we were under the impression that no action could be taken by Disruptor Beam. We are sorry for the delay with this reply.Thanks[redacted]

Hi [redacted] & Revdex.com,Purchasing a spin on The Dabo wheel entitles you to a random reward from those pictured within the Time Portal (our in game store). There is no guarantee you will receive the reward you may want as it's randomly selected.In this case we would not offer a refund or give you the...

reward you would like as the product is functioning correctly as it was designed to do. It is very clearly advertised in game what you are purchasing.Please let me know if you have any further questions.[redacted]

Hi [redacted], Thanks for contacting Disruptor Beam via the Revdex.com. I have looked into your case and can see the good were supplied this morning 9/26/17 and some compensation granted due to the delay in response.It appears your issue is now resolved and I'm sorry that it took longer than...

normal.Thanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Hey Disruptor Beam that is unacceptable. You have completely ignored me and my other problems have not been solved. I play my game on best IOS device that there is and my device is perfectly functional so I know you have retaliated against me by constantly crashing my game. I have proof for that. I can provide it with pictures or a video. All there is that I'm asking now is to refund my Dilithium Crystals for which I have paid my money and stop messing with my gameRegards,
[redacted]