Distinguished Construction & Services

Complaint: ***
I am rejecting this response because: nobody from the company contacted us, can they provide an evidence that they contacted us??? neither my husband and I received any calls/email/text from the company.
Regards,
*** ***

Hi ***, it sounds like my service manager has handled all of your issues However, if not, please contact me again on my cell phone or email

Complaint* ***
I am rejecting this response because: I feel nothing is being done at all to resolve this situation.Yes, you have provided a car for us, but our first car payment is due in days and we have only had the Jeep in our possession for one weekI don't understand how they can say that they are diligently work on it when we were told weeks ago that since they could not figure out what was wrong with it, they would be calling in an "Expert" to look at itAs of today, my Jeep is still sitting in the same spot and has not been looked at by anyone else since last ThursdayThey also sold the vehicle we were suppose to trade for this past weekendWe keep getting different stories from different employees at Boerne Chrysler*** (in the service dept) told me that they were waiting to hear back from Chrysler as to what their next step should beSo, I contact Chrysler yesterday to get a status update from themThe rep I spoke to stated that we were going to have to start paying for the rental car on our own since Boerne Dodge Chrysler Jeep had not called them to update our accountThe rep himself was shocked to know that my Jeep is still being worked on and the amount of time it has been back in the dealerships possession. While on the phone with me, the Chrysler rep called to Boerne Chrysler Dodge to find out what was wrong with the Jeep, because nothing had been reported to themThe Chrysler rep also called Andy (service manager @ Boerne Chrysler Dodge) to find out about the rental car, as that too has been messed up. Today May 3, 2016, I called Jeep Customer Service Center at *** Case# ***, and they told me that they are not paying for the rental because we are the FOURTH OWNER, when the Carfax only shows two, and because it is a So some where, some how an additional owner and 11,miles never got put on the Carfax for this Jeep I feel that we are just getting the run around from this companyThey are very unprofessional and untrustworthy and do not wish to give them my business
Regards,
*** ***

Just so that we are clear, what do you want from my company? Do you want a $check to make up the difference between the that were sent out the other day? If so then that is an easy situation to rectify If you would like something more than that, or that is not what you want, then please call me at *** *** ***, or email me at *** to further discuss the situation We take customer concern resolution very seriously here at Boerne Dodge, and I want to make you happy if it is at all possible to do so

The customer is upset that his car is in the shop. He has been in a rental car, paid for by Chrysler, since day 1, so he has not been out of transportation at all When he originally filed his Revdex.com complaint, he was concerned that Chrysler was not going to keep paying for his rental car, but we got that sorted out for him so that he is not out of pocket for any expense on his vehicle repairs. We have also offered to trade him into a different vehicle, without success From reading the original complaint, the customer stated that we were "unable to fix his vehicle". Clearly, that is not the case, as it will be fixed in a few days, and as I stated above he has not had to pay for alternative transportation while we completed his repairs. The rest of his complaint is concerning his dissatisfaction with a negotiated price for a new vehicle purchase, which I would assume does not fall under the purview of a Revdex.com complaint Based upon the above, I would like to ask for options: 1. Delete the complaint, as it does not fall under Revdex.com guidelines or 2. Wait a few days to verify that the vehicle has been repaired, then show the case as "resolved" because his vehicle was fixed (in direct contradiction to what he stated in his original complaint)

Hi ***, I'm sorry to hear about your difficult experience Unfortunately, we have sold that vehicle already If you would like to discuss options for finding you a different vehicle, or perhaps some other resolution to your issue, then please email me at *** or call at
*** *** ***.By the way, I was at the dentist the other day when you were here, and I did not speak with you I spoke with Leroy about this, and he said that you asked for the person in charge, so he brought in the General Sales Manager (*** ***) to try to resolve your situation

Hi ***, I do apologize for your experience, and I certainly wish that it had been handled differently As far as the vehicle you were looking at, it was the only MKT that we had and it is definitely sold Our online listings typically take a day or to reflect any status changes I would be surprised if it was still up on our site tomorrow I'm particularly sorry that you thought that you had already spoken with me, as it would have been enormously easier for me to fix the situation if we still had that MKT As I mentioned in my earlier post, I would be happy to try to accommodate you by finding you another MKT Please let me know if this is agreeable If so, you can reach me at the email and phone numbers that I gave you earlier:*** *** *** I look forward to hearing from you, and to resolving your concern amicably

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Since I have repeatedly requested this info & never received anything, I assume it doesn't exist Therefore, you must generate the needed record So, your response is not adequate My original letter included my e-mail, but I will supply it again: ***

I would say resolved

Complaint: ***
I am rejecting this response because:***,I can appreciate that you want this issue closed I'm sure it's a hassle on your end It's a real hassle on my end You have only heard the half of it.You have not responded to the issue of FRAUD I WAS LIED to by your people Because of these lies I am out of a vehicle As you know that vehicle was a great deal Maybe it was intentionally priced low with the knowledge that the $worth of OPTIONS WERE MANDATORY...and if so I'd like your response to the issue of MANDATORY OPTIONS on services that I readily declined that hadn't even been performed yetPlease tell me, do you support this practice? Is it okay for your business to lie like this? Is it okay for your sales manager to tell me that there is a different price for a cash deal? Or do you acknowledge that this is in fact auto fraud? I appreciate that there are mandatory fees This was no such thing.While you want the case closed, I wanted the vehicle Your people (whom you allow to work there, I presume) treated me TERRIBLY *** *** surpassed any horrific treatment that I've ever experienced during car buying.My offer to sell my vehicle with *** expires on the 8th If I don't find and purchase a vehicle by then I think I can safely say goodbye to that offer as well I'm fairly certain that the next appraisal will be for less than the original offer.I had plans contingent upon this vehicle purchaseI agree with you that an amicable resolution is desirableHowever, I'm only hearing "too bad" from your end and "let me know if I can help with another car"I don't think it's at all reasonable to accept that this is some sort of a resolution.I believe you that you want to make things rightI would like to give you that opportunity The letter you sent me doesn't solve anything It presumes that you could...or might...or can't find me another vehicle That's not a plan and it's not a resolution.When you secure a similar vehicle for me I think we can move on Perhaps you have access to similarly priced MKTs that have all the features mine was offering? Presumably this would be selling for the same advertised price as the car I wished to purchase with no MANDATORY OPTIONSI have searched online and cannot find what I had wanted to purchase on Monday for the same price.Perhaps if you would have been there on Monday you would have put a stop to all of this nonsenseBut it doesn't matter if it was you or ***The point is that I was lied to and because of this I was forced to walk out of there without my intended purchaseYour people have done wrong and I believe that your organization has a duty to make it right
Regards,
*** ***

We had to call the Sheriff to get the complainant to pay his shop bill, he actually took the vehicle without permission from our shop Additionally, he proved incredibly difficult to reach, leading to such a long time in the shop His truck was down to quarts of oil when he brought it
to us, and it has an extreme rattle any time it goes over the smallest of bumps His battery had a dead cell, necessitating the replacement, and he authorized all of the charges that were on his repair order. I am happy to provide a copy of the repair order that the customer signed, as well

Please give me your email address and I will send all the records that we have from your March service work

Hi ***, I have already apologized for your issues, and I'm working to find a solution for you I feel that I've been very clear here that I would happily have sold you that Lincoln for the advertised price without any add ons at all Unfortunately, by the time I got the email from the Revdex.com the car was no longer available I certainly wish that you would have called me directly, or asked for the General Manager the 2nd time you were here, or even bought the vehicle the first time that you showed up, but those opportunities have passed us by All that we can do now is attempt to find you another vehicle that meets your equipment and price requirements.I'm uncomfortable offering you a firm amount on your trade in without seeing the vehicle personally, and certainly that much more than we originally offered for it makes me wonder if perhaps *** made a mistake on their original bid However, if you bring it to me then I will evaluate it and give you a solid number for which I will buy it, regardless of whether you purchase a vehicle from me or not Additionally, I will work very aggressively with you on any vehicle that is currently on my lot, or to find you another Lincoln that meets your needs.Please feel free to contact me directly at the dealership at *** *** ***, or via email at ***

I'm sorry that you have rejected my response, but I have told you how to remove yourself from those lists And, as I mentioned, this information should clearly be posted on any emails or USPS mailings that we send out.Have you attempted to use the opt out feature yet? I think that you'll find that it is quite easy to do, it only takes a few minutes

Complaint: ***
I am rejecting this response because: Number 1, I never said I called Mr***. I asked the F & I employee to have him call me.Number 2: It is not my bank's response to correct Boerne Dodge's foul up in not paying off the loan in a timely manner. Their disregard for their fiduciary duties cost me $407.00. Their fault, not my bank's.I received a check from Boerne Dodge today in the amount of $397.92. Notation on the check says "Difference in Payoff." Even that is not correct. They adjusted my trade for the payoff in the amount of $and they paid the credit union $(a difference of $400.12).I am not accepting the check and still waiting to hear from Boerne Dodge
Regards,
*** ***

Hi ***, I'm sorry about your concern Have you opted out of the mailings and emails using the opt-out options?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response becauseresponse is below
Regards,
[redacted]It is still advertised. Also, what is the response tothe terrible treatment and unethical illegal informationi was given?i apologize for getting the name wrong. My mistake.the vehicle is still listed asof this moment. Are you sure it's the same one? 2015MKT

Complaint: [redacted]
I am rejecting this response because: I have copies of my contract and how much I paid for the 5 year warranty. If you are trying to make it right then, give me a 5 year warranty with 175,000 miles like Boerne Dodge sold me, or give me my money so I can purchase an extended warranty. Again I have PAID Boerne Dodge $2000, I DO have my CONTRACT which shows I PAID, and I Have NOT received what was in our Contract or what I PAID for.
Regards,
[redacted]

Hi [redacted]I just talked to [redacted] he said that we are working diligently to get you into a different vehicle.  We cannot just unwind your old deal as it is a month old, but we are working on something for you on another vehicle.