Dixie Motors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Waiting for response that car is ready Regards, [redacted]

I flew in from Philadelphia to purchase an S-from Dixie Motors and [redacted] was my salesperson The Car was even better than I expected and [redacted] is a consummate sales professional and a fine human beingHe and his associates [redacted] & [redacted] did their best to accommodate meThe buying process was seamlessI highly recommend them [redacted]

I've purchased many vehicles from Dixie Motors over the years and every single experience I've had with them has been a positive one! I highly recommend Dixie Motors with stars!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I only test drove the vehicle around the neighborhood time then I got a loan to pay for the vehicle and the 2nd time I drove the vehicle was the day I picked up the vehicle Once I left the dealership the vehicle would not go over 2nd shift, I have problems steering it as I think the power steering is also not working or on it's way out I called the dealership minutes after I left and immediately was placed on hold, when I tried to call back no one answered and I was still in Cincinnati, Ohio as I could not get on the highway with the vehicle The dealership is now stating that the warranty company is responsible for the repairs and the warranty company is stating they will not cover the repairs I have to start making my car payment on November 26, I am already out $for a transmission that I had to buy, I have to wait until I get paid again to get someone to put it in and I do not have the cost for that yet and the power steering is going out I really feel this is unfair If the dealership did not know there was something wrong with t his vehicle it has to be because they never checked it out before I purchased it I really think this is unfair I am years old and am a car washer at a dealership I just needed some reliable to and from working and feel I have been taken advantage of by the dealership and the warranty company The vehicle is not able to be driven until the repairs are complete and I have to make car payments now and car insurance I am trying to make a honest living and am suppose to start collegeThis is very frustrating and insulting Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Waiting for Dixie Motors to look at car to determine next step [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I left a message this morningI am sick with the flu so I was unable to bring the car inI requested someone to call me to see if I can bring it in on SaturdayI did not get a callI can bring the car in Saturday 1/21/or Tuesday next week1/24/ Regards, [redacted]

To Whom It May Concern We here at Dixie Motors understand the customer's concernsWhen her vehicle was here for repairs we provided her with a loaner vehicle so she was not inconvienced without a car to drive.We brought her vehicle in to our repair shop and addressed her concerns on the running of the vehicleShe since had her vehicle back for several months and now we are getting this complaintShe never contacted the dealership back after she got it back,to say the items were not fixedI believe we did everything possible to help get this matter resolved.And as far as her warranty being up in May of I am attaching the warranty contract that shows her warranty is good until 12/19/or 156,miles.This warranty does cover alot of items,but no warranty will cover everything

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Waiting for Dixie Motor's resolution Regards, [redacted]

I am just waiting on your response on the mirror question I had yesterday so I can order it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11844068, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Tommie Fleming

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I was not satisfied when I left the lot after speaking with your associate (dark hair man) and asked him if it were normal to glue on items to "fix" them. He advised me to contact [redacted] since he was the person who sold me the car. My daughters boyfriend was with me as a witness to this answer given by your associate. I had no intentions of speaking with [redacted] considering that the fixes were half-assed cosmetic fixes. Gluing on items? Absurd. The motor issues occurred after my visit. Those issues were sent in Email and were ignored. I have included pictures of the door handle where you can see it pulling off, the mirror which has a cracked frame with glue on it and also the mirror is non movable. I also included a picture of the wires in the motor that MUST be taped back or the car does not even start. It still does not start on occasion. So your response to me is you have not heard from me so the issues must not be real? They are very real and your response should be to fix them NOT to attempt to make it seem like the issues are minimal. Your answer is unsatisfactory and I want my car FIXED PROPERLY or a replacement considering I am paying for this car and it is FAULTY! For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

DIXIE MOTORS IS SYMPATHETIC TO THE CUSTOMERS CURRENT SITUATION, BUT THE VEHICLE WAS SOLD AS IS NO WARRANTY, AND THERE IS NOTHING ON DUE BILL IT READS "NOTHING PROMISED"CUSTOMER DID CALL IN A COUPLE DAYS AFTER PURCHASE, AND SAID HEADLIGHTS WERE OUT AND DOOR PANEL COMING OF, AND DOOR HANDLE AND A MIRROR, WITH EXCEPTION OF THE HEADLIGHTS BEING OUT,AND MIRROR, THE OTHER STUFF WAS COSMETICBUT WE SCEHULDED AN APPOINTMENT AND TOOK CARE OF EVERYTHING AND WHEN THE CUSTOMER LEFT THEY WERE HAPPY, AND NOW ALL OF SUDDEN WITH NO WORD FROM THE CUSTOMER SINCE THAT DAY, WE ARE NOW THE BAD GUYSAFTER ALL WE DID WAS HELP AND ASSIST A CUSTOMER TO THERE NEEDSTHANK YOU,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The matter of providing a loaner vehicle while they were repairing my vehicle, is not a factor in the fact, that they said they were going to fix items, then said they were repaired, which they were not I provided documented proof of RUSTED sparkplugs, which take time to rust, doesn’t happen overnight They said they fixed the vehicle by giving it a tune up, fixing the issues with the check engine light, and the items on the driver’s door They did fix the items on the driver’s door, which have stopped working again, so I question what was really done They did not do a tune up and they stated I did call Kyle back after I got the vehicle back from repairs, he told me to take it over and see what is still wrong with it I did take it to Stanley and they informed me that half of the items that said were done were not I went to file a complaint, I am tired of wasting my time and driving back and forth to get lied to about what repairs were done I would like to see their proof of what they repaired when they had this vehicle for over two weeks [redacted] is saying that it wasn’t done and they took pictures What proof do Dixie Motors have? Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It would have to be Saturday or TuesdayDepending on the time I would need a replacement vehicle to drive around until mine is finishedPlease contact me at ***
Regards,
*** *** *

My name is *** and I have taken over as GM hereWhat can I do to make this better?

The vehicle requires additional diagnosis that is currently being diagnosed to determine the necessary repairs(s)As soon as we receive the diagnostic report we will contact the customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I test drove this vehicle the day before I purchased it. I did not take it on the highway just locally and only for a few minutes. I did not know I should have taken a longer test drive and at different speeds to see how the car drove. I just took dealerships word that this vehicle was in good condition and driveable. After I got my loan thru my bank the next day for I had my friend drive me to the Dixie motors to pick up the car. At that time I asked if something goes wrong with the car is there any type of warranties. The dealership told me that I have a parts warranty and gave me the information. When I drove off the lot I attempted to get on the highway and notice I was not able to go over miles per hour and I immediately pulled off the highway and into a store parking lot where I call the dealership representative and told him what happened and he told me there was nothing he could do at that he was off workI called them several time the next day and after for a few days. There had to be transmission problems with this vehicle before I purchased it and either the shop knew about it or did not take the time to inspect t he vehicle before it was sold to me. I am currently making car payments for this vehicle at per month I have already put $into this vehicle buying a transmission and to have it pulled from another car and it did not fit and that amount did not cover what the shop is charging me to put in the transmission if it fit they were going to charge me to put it inSo now I have a quote for to get this transmission built up to an cylinder that is needed versus the cylinder the pick your part place gave me and they knew I needed an cylinder, funds I do not have. I still have to bum rides to and from work everyday, still making car payments. I feel the dealership is responsible for selling me a car that was clearly not roadworthy from the beginning and I'm stuck with a car, my first car I cannot drive and have to make payments on it and try to get it fixed, which I cannot afford

DIXIE MOTORS11/11/2016DEAR Revdex.com** * *** *** *** ***CUSTOMER TEST DROVE VEHICLE DIFFERENT TIMES, CAR WAS JUST FINECAR WAS SOLD AS IS NO WARRANTYCUSTOMER WAS GIVEN A FREE THIRD PARTY AFTERMARKET WARRANTYAT ABSOLUTELY NO COST TO THE CUSTOMERTHERE WAS NOTHENGWRONG WITH THE
WEHICLE WHEN CUSOMER LEFT OUR DEALERSHIPTHANK YOUDIXIE MOTORS*** *** *** *** *** *** *** *** * ***
*** *** * *** *** *** ***

Attached are the two warranties issued at the time the vehicle was purchased