After much research we have been unable to determine with certainty how the customer was informed of our "Green Power" program Records indicate the enrollment was accomplished on line, but no other details are available Recorded phone calls are not available from three years ago.Dominion certainly offers our apology to our customer for any misunderstanding with the program The customer should have received a "welcome kit" and annual participation summaries with details of related fees.We have credited back all fees to the customer Total credited for Green Power enrollment to the customer is $
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] .Additionally, my family and my neighbors are ready and willing to go to the media and justice system should this company fail to adhere to its promises, policies and plans of improvement Regards, [redacted]
Revdex.com, Thank you for bringing this customer’s concerns to our attention We appreciate the opportunity to research and investigate further Dominion Energy apologizes for the delay in response to this customer’s concernsThis inquiry is regarding an outage that occurred on March 2, however Dominion Energy did not receive notice of this inquiry until March 26, We are sorry to hear that this customer had difficulty obtaining an update regarding the status of the ongoing outageDominion encourages customer’s to utilize our online outage map that is mobile friendly during times of high call volumes such as this outage in an attempt to received information regarding their outageThe online Outage Center allows customers to report outages, check the status of existing outages, and view the outage mapAdditional information regarding the online Outage Map can be found at https:// [redacted] If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800- [redacted] Sincerely, Daniel G [redacted] Dominion Energy Virginia Customer Relations & Policy
September, 30, Better Business Bureau, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion made telephone contact to the customer and discussed the security deposit and billing concerns The Company extended the customer’s security deposit from three months to six months, making the deposit installments lower for the customer.The customer appeared to be satisfied with the Company’s resolution Again, thank you for allowing us the opportunity to address the customer’s concern.If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] Dominion Virginia Power Customer Relations & Policy
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary After speaking with this customer on December 5, 2016, Dominion processed the request to refund this customer’s initial residential security depositThe deposit refund check was issued on 12/6/ Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely, Daniel G [redacted] Dominion Virginia Power
June 4, RevDex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and respond as necessary Dominion made telephone contact to the customer on June and discussed the customer’s concernsThe customer is satisfied with the Company’s resolution Again, thank you for allowing us the opportunity to address this customer’s concerns If you have any additional questions, or if Customer Relations may be of further assistance to you, please call us at [redacted] Sincerely, [redacted] ***
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion apologizes for any inconvenience regarding the scheduling of the required access to process this customer’s request Dominion has successfully completed this customer’s request to have the service disconnected Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call 1-800-938- Sincerely, [redacted]
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion has taken strong steps to resolve the technical issues that many of our customers experienced with our Smart Cooling call center regarding hold times and disconnects On 06/17, we deactivated the cooling device on the customer’s AC unit in our operating system for future eventsWe processed a request to remove the switch which may take up to three weeks We apologize for any inconvenience or frustration this incident may have caused Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of further assistance, please call us at [redacted] Sincerely, [redacted] **
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes it has been paid twelve monthsPlease reinstate Regards, [redacted]
RevDex.com, Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary. Dominion regrets the difficulty that this customer experienced in attempting to successfully complete his request. Dominion attempted to... access this location to perform the customer’s request but was unable to gain access. Dominion has since completed the customer’s request as originally requested. The customer will not be responsible for any charges past the date of their original request. We apologize for any inconvenience. Again, thank you for allowing us the opportunity to address this customer’s concerns. If you any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely, [redacted] ***
Thank you for an opportunity to review the held deposit on this accountWe agree the deposit can be refundedA full refund in amount of $ [redacted] will be mailed to the customer tomorrow
Revdex.com: After reviewing the response from Dominion Power I accept this resolution as satisfactory and thank the Revdex.com for their services in helping resolve this matterAlthough most of the interaction with Dominion Power was difficult up to this point we are pleased they have agreed to this settlement and were transparent in their lack of documentation on our caseIn regards to their statement that we should have received a Welcome Package and monthly summaries concerning the Green Power Program, I can 100% assure you that this never happened...so if this points to a clerical error or technical issue then we understand and don't hold Dominion Power in the wrong since they are correcting the situation with the refundIt just shouldn't take three phone calls, more than an hour on the phone, and a complaint to the Revdex.com to get to someone at Dominion Power that can address our concernI have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com,According to our records, the customer's concerns were resolved prior to the filing date of this complaintIf there are still questions the customer should contact the Dominion Help Line at [redacted] Sincerely, [redacted] ***
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and investigate furtherDominion’s Customer Relations and Policy department reached out to this customer by phone and was able to adequately address their concerns.If you have questions, or if we can be of any further assistance to you or the customer, please call us at [redacted] Sincerely, Daniel G [redacted] Dominion Energy VirginiaCustomer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Dominion Power stated (after I sent them the police report numbers) that they know who the individual is and can forward that information on to the sheriffs officeI will contact the sheriff's office tomorrow to see if they did in factI am not pleased with the way this was handled - me having to do the "investigators" leg workMakes me feel like they thought they could put me off until it just all magically disappeared Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com, Thank you for bringing our customer's concerns to our attentionDominion's policies are listed below and all customers are required the sameThis information was supplied to our customer, as he indicated in this communication A deposit will be required if: · The customer has no previous credit history with Dominion Virginia Power · The previous Dominion Virginia Power credit history was over months ago · The customer has previous unsatisfactory credit history within the last months · The customer did not have service long enough to establish satisfactory credit within the last months A deposit will be waived if: · A Credit Reference letter from another electric or gas utility is supplied · Verification of Active Duty Military status Once satisfactory credit has been established for months, the security deposit will be credited to the account with interest Customers can also request to be refunded If our customer needs further information about lowering the installments he can call [redacted] to request the deposit broken into more installmentsThis will lessen the amount he will pay each month We trust this information will be satisfactory to our customer Sincerely, Dominion Customer Relations & Policy
February 28, 2017Revdex.com,Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further.On February 24, 2017, Dominion made telephone contact to the customer and discussed the watch light outage issueAs of February 25, the very next day, the Company completed the watch light repairsPlease accept the Company’s apology for the frustration and inconvenience we may have caused the customer due to the unintentional delay in completing the lighting repair workThe Company intends to credit the customer’s account for the time period in which the watch lights were not working.Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800- [redacted] .Sincerely,Greg W [redacted] Dominion Virginia PowerCustomer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Your response is not specific to my concern of kWh being read/billed for March billing cycle The unit was vacant Please provide more details, i.e., meter read dates and billing cycles for the following months: January February 2016March 2016April Regards, [redacted]
Tell us why here...One of Dominion's core values is ethics and we certainly take serious an accusation that alleges discrimination for any reason We would have no way of knowing any of the issues going on inside the home as stated in the Revdex.com complaint Additionally, that type of information would have no impact on the credit review process to collect aged arrears.Service at this location was interrupted for nonpayment and the account is now closed As a result, the account was referred to a collection agency in August Along with the outstanding debt sent to collections, one third of any deposit assessed needs to be paid before a new turn on request in this customer's name can be processed
After much research we have been unable to determine with certainty how the customer was informed of our "Green Power" program Records indicate the enrollment was accomplished on line, but no other details are available Recorded phone calls are not available from three years ago.Dominion certainly offers our apology to our customer for any misunderstanding with the program The customer should have received a "welcome kit" and annual participation summaries with details of related fees.We have credited back all fees to the customer Total credited for Green Power enrollment to the customer is $
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] .Additionally, my family and my neighbors are ready and willing to go to the media and justice system should this company fail to adhere to its promises, policies and plans of improvement Regards, [redacted]
Revdex.com, Thank you for bringing this customer’s concerns to our attention We appreciate the opportunity to research and investigate further Dominion Energy apologizes for the delay in response to this customer’s concernsThis inquiry is regarding an outage that occurred on March 2, however Dominion Energy did not receive notice of this inquiry until March 26, We are sorry to hear that this customer had difficulty obtaining an update regarding the status of the ongoing outageDominion encourages customer’s to utilize our online outage map that is mobile friendly during times of high call volumes such as this outage in an attempt to received information regarding their outageThe online Outage Center allows customers to report outages, check the status of existing outages, and view the outage mapAdditional information regarding the online Outage Map can be found at https:// [redacted] If you have questions, or if we can be of any further assistance to you or the customer, please call us at 1-800- [redacted] Sincerely, Daniel G [redacted] Dominion Energy Virginia Customer Relations & Policy
September, 30, Better Business Bureau, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further Dominion made telephone contact to the customer and discussed the security deposit and billing concerns The Company extended the customer’s security deposit from three months to six months, making the deposit installments lower for the customer.The customer appeared to be satisfied with the Company’s resolution Again, thank you for allowing us the opportunity to address the customer’s concern.If Customer Relations and Policy may be of further assistance to you or the customer, please call us at [redacted] Sincerely, Greg W [redacted] Dominion Virginia Power Customer Relations & Policy
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary After speaking with this customer on December 5, 2016, Dominion processed the request to refund this customer’s initial residential security depositThe deposit refund check was issued on 12/6/ Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely, Daniel G [redacted] Dominion Virginia Power
June 4, RevDex.com, Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and respond as necessary Dominion made telephone contact to the customer on June and discussed the customer’s concernsThe customer is satisfied with the Company’s resolution Again, thank you for allowing us the opportunity to address this customer’s concerns If you have any additional questions, or if Customer Relations may be of further assistance to you, please call us at [redacted] Sincerely, [redacted] ***
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion apologizes for any inconvenience regarding the scheduling of the required access to process this customer’s request Dominion has successfully completed this customer’s request to have the service disconnected Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of any further assistance, feel free to call 1-800-938- Sincerely, [redacted]
Revdex.com, Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and respond as necessary Dominion has taken strong steps to resolve the technical issues that many of our customers experienced with our Smart Cooling call center regarding hold times and disconnects On 06/17, we deactivated the cooling device on the customer’s AC unit in our operating system for future eventsWe processed a request to remove the switch which may take up to three weeks We apologize for any inconvenience or frustration this incident may have caused Again, thank you for allowing us the opportunity to address this customer’s concernsIf you have any additional questions, or if we can be of further assistance, please call us at [redacted] Sincerely, [redacted] **
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes it has been paid twelve monthsPlease reinstate Regards, [redacted]
RevDex.com, Thank you for bringing this customer’s concerns to our attention. We appreciate the opportunity to research and respond as necessary. Dominion regrets the difficulty that this customer experienced in attempting to successfully complete his request. Dominion attempted to... access this location to perform the customer’s request but was unable to gain access. Dominion has since completed the customer’s request as originally requested. The customer will not be responsible for any charges past the date of their original request. We apologize for any inconvenience. Again, thank you for allowing us the opportunity to address this customer’s concerns. If you any additional questions, or if we can be of any further assistance, feel free to call [redacted] Sincerely, [redacted] ***
Thank you for an opportunity to review the held deposit on this accountWe agree the deposit can be refundedA full refund in amount of $ [redacted] will be mailed to the customer tomorrow
Revdex.com: After reviewing the response from Dominion Power I accept this resolution as satisfactory and thank the Revdex.com for their services in helping resolve this matterAlthough most of the interaction with Dominion Power was difficult up to this point we are pleased they have agreed to this settlement and were transparent in their lack of documentation on our caseIn regards to their statement that we should have received a Welcome Package and monthly summaries concerning the Green Power Program, I can 100% assure you that this never happened...so if this points to a clerical error or technical issue then we understand and don't hold Dominion Power in the wrong since they are correcting the situation with the refundIt just shouldn't take three phone calls, more than an hour on the phone, and a complaint to the Revdex.com to get to someone at Dominion Power that can address our concernI have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com,According to our records, the customer's concerns were resolved prior to the filing date of this complaintIf there are still questions the customer should contact the Dominion Help Line at [redacted] Sincerely, [redacted] ***
Revdex.com,Thank you for bringing this customer’s concerns to our attentionWe appreciate the opportunity to research and investigate furtherDominion’s Customer Relations and Policy department reached out to this customer by phone and was able to adequately address their concerns.If you have questions, or if we can be of any further assistance to you or the customer, please call us at [redacted] Sincerely, Daniel G [redacted] Dominion Energy VirginiaCustomer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Dominion Power stated (after I sent them the police report numbers) that they know who the individual is and can forward that information on to the sheriffs officeI will contact the sheriff's office tomorrow to see if they did in factI am not pleased with the way this was handled - me having to do the "investigators" leg workMakes me feel like they thought they could put me off until it just all magically disappeared Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com, Thank you for bringing our customer's concerns to our attentionDominion's policies are listed below and all customers are required the sameThis information was supplied to our customer, as he indicated in this communication A deposit will be required if: · The customer has no previous credit history with Dominion Virginia Power · The previous Dominion Virginia Power credit history was over months ago · The customer has previous unsatisfactory credit history within the last months · The customer did not have service long enough to establish satisfactory credit within the last months A deposit will be waived if: · A Credit Reference letter from another electric or gas utility is supplied · Verification of Active Duty Military status Once satisfactory credit has been established for months, the security deposit will be credited to the account with interest Customers can also request to be refunded If our customer needs further information about lowering the installments he can call [redacted] to request the deposit broken into more installmentsThis will lessen the amount he will pay each month We trust this information will be satisfactory to our customer Sincerely, Dominion Customer Relations & Policy
February 28, 2017Revdex.com,Thank you for bringing this customer’s concern to our attention We appreciate the opportunity to research and investigate further.On February 24, 2017, Dominion made telephone contact to the customer and discussed the watch light outage issueAs of February 25, the very next day, the Company completed the watch light repairsPlease accept the Company’s apology for the frustration and inconvenience we may have caused the customer due to the unintentional delay in completing the lighting repair workThe Company intends to credit the customer’s account for the time period in which the watch lights were not working.Again, thank you for allowing us the opportunity to address the customer’s concern If Customer Relations and Policy may be of further assistance to you or the customer, please call us at 1-800- [redacted] .Sincerely,Greg W [redacted] Dominion Virginia PowerCustomer Relations & Policy
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Your response is not specific to my concern of kWh being read/billed for March billing cycle The unit was vacant Please provide more details, i.e., meter read dates and billing cycles for the following months: January February 2016March 2016April Regards, [redacted]
Tell us why here...One of Dominion's core values is ethics and we certainly take serious an accusation that alleges discrimination for any reason We would have no way of knowing any of the issues going on inside the home as stated in the Revdex.com complaint Additionally, that type of information would have no impact on the credit review process to collect aged arrears.Service at this location was interrupted for nonpayment and the account is now closed As a result, the account was referred to a collection agency in August Along with the outstanding debt sent to collections, one third of any deposit assessed needs to be paid before a new turn on request in this customer's name can be processed