Dominion Towing, Inc

The adult male employee who came to tow my 18 year old son's car became verbally abusive when my son stopped him by finding the keys before it could be towed. I tried to intervene, but the Dominion Towing driver ignored me and kept shouting threats at my son. The Dominion Towing driver angrily tore out of the parking lot at a high speed, only to return to my home 5 minutes later looking for my son. He saw him trying to find another spot and he stalked him, driving close on his tail in his monster truck, tailing him from the Kindercare to the Burke Walmart. Finally, my son was able to lose him.
I wrote to Mr. A[redacted], Mr. F[redacted] and Mr. G[redacted] and received no reply.

Good Afternoon,A requirement of the parking rules and regulations when using the visitor permit, is that you can only use it for 72hrs. Complainants car was towed for exceeding the time limit at [redacted] Association.Since the resident was unaware, as a courtesy gesture, we...

released the vehicle free of charge.I dont believe this requires further discussion but feel free to contact with any further concerns.Thanks,Dwight G[redacted]###-###-####

Good Morning,The complainant was towed from private property which is split retail / residential apartments. This property is located right beside a metro parking lot. With that being said, there must be time limits in place. The area the complainant parked at has a 2 hour max as stated....

However, I disagree with the complainants statement about no signage or instructions- see attached. The complainant parked in a space with a meter- see attached for pics. The meter has specific instructions labeled- "press button for 2hrs free". If there is a vehicle parked in meter that does not have time left on it, it is presumed that the vehicle has exceeded its time limit.  The area / garage has numerous signs posted that there is a 2hr max as well as instructions on the meters which is in every spaceI would be open to advice on where exactly the additional signs or instructions would need to be added. I can be reached at ###-###-####Sincerely,Dwight G[redacted]

I had my car towed from my apartment building Friday 1/22/16 an hour before it started to snow, because of the severity of the storm I wasn't able to pick up my car until the following Monday (1/25). When I had originally called to verify Dominion had my car I was told I would be charged nightly regardless of the storm. I had the manager at my complex speak with a manager with dominion and was granted no fee if I were to pick my car up Sunday (1/24). The county didn't get to our complex until early Monday morning but after speaking with someone at dominion they told me "if you come and get your car within the hour, we wont charge you for last night."
I had my boyfriend drive me and upon arriving I noticed my car had been buried in snow (which at this point had turned to ice) by their own snowplow (my car was next to the entryway of their gate). I asked if they had something to help me get my car out and I was told they had nothing. When my boyfriend finially asked he was handed a garden shovel and had to dig my car out by hand while they watched. We were never offered assistance, I had even asked if they could help us and they refused.
I was lucky enough to have my boyfriend with me but if I had been alone or with one of my friends I would have had to wait for the ice around my car to melt until I could get my car (which I was told I would be charged per day).
The fact that they sat there and watched us dig my car out of a snow pile they made with their own snow plow and couldn't help in any way (use the snow plow....?) is completely unacceptable.

Dominion Towing is contracted to tow on private property where the complainant resides.  Complainants vehicle was parked in violation of the community bylaws because of expired license plates from May 2014- see attached for photos to prove. Dominion towing only enforces the rules, it is the...

homeowners who decide on the policy. Please explain your complaint of our employee being rude or condescending. I would be glad to see what actions are needed but please understand that it is hard for us to answer "what if" questions.Please feel free to reach me at [redacted]Dwight G[redacted]

Review: In October 2013, I went to a [redacted] temple in [redacted] Virginia. This was for the celebration of Diwali, the most important festival in the [redacted] religion. Of course, the temple was very crowded and parkign was a challenge. I found a parking spot a block away from the temple, on the side of the street behind a row of other cars parked there. I check carefully to make sure my car was not encroaching on anyone's property, and there was NO SIGN anywhere saying not to park. I have pictures of the area to prove that it was completely legitimate parking and that there was no sign and no encorachment. When I came back after the ceremony, I find my car had been towed by Dominion Towing. I had to pay $ 175 to get my car back, not to mention the incovenience suffered. There was no legitimate reason for Dominion to have towed my car.Desired Settlement: I request a full refund of the money I paid to Dominion - that is, $ 175.

Business

Response:

Complainant parked their car on the side of the street in a private owners front yard, damaging their grass. No sign is needed for a private individual homeowner, nor should a private homeowner have to post "no parking sings in their front yard. The homeowner requested us toe remove the illegally parked vehicles from their property. No refunded will be issued for this complaint. I would be glad to discuss further and can be reached at ###-###-####[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the original issue stands - that the car was parked on the street, not in anyone's yard. The business had no reason to take the action it took, and is now being intransigent when it clearly extracted the funds from me without reason. The address of the temple is:[redacted]I am attaching a picture showing the street where my car was parked.

Regards,

Business

Response:

From: [redacted]>

Date: Thu, Mar 27, 2014 at 11:54 AM

Subject: Re: Fwd: request to reopen ID [redacted]

To: [redacted]>

Cc: [redacted],

The pictures should have been attached on the Revdex.com website with one of my first responses. See attached for photos taken prior to tow.

Hope this helps.

Thanks,

Dominion Towing, INC.

PO Box 1777

Lorton, VA 22199

Office ###-###-####

Fax ###-###-####

Cell ###-###-####

Please visit us at WWW.DOMINIONTOWING.COM

Review: On the night of August 23, 2013, Dominion Towing illegally towed a vehicle out of a handicapped parking space in [redacted], VA. The vehicle was displaying a legal disabled parking placard and was being used to transport the owner of that placard. Dominion Towing refused insisted that other parking permits were required to park in this space, even though I or the owner of the parking placard have parked in this space regularly. There are no other permits required for parking in a handicapped space (except a legal disabled parking placard).Desired Settlement: Refund of $150 towing fee

Business

Response:

Dominion Towing did not tow the vehicle illegally. Complainant parked on private property where a resident or guest permit is required. This is the HOA rules. we only enforce. The complainant was also in an area that is only for construction vehicles due to renovations. Per [redacted] County code - a property owner has the right to have a vehicle impounded if in violation of the parking rules.

I would be glad to discuss further if complainant wishes.

Please close this complaint as invalid.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Per [redacted] County Code:

Accessible parking privileges allow the bearer of a disabled placard or plate, or her driver, to

park in any parking space designated for a person with a disability

park for up to four hours in metered or time-restricted spaces without paying a fee unless prohibited by the locality. (For example, [redacted] County is one jurisdiction which does not allow free parking in metered or time-restricted spaces, even those which are accessible)

Review: Towing Company placed a notice on vehicle regarding flat tire. They posted they would allow 48 hrs. for issue to be corrected or they would tow the vehicle. Since I didn't go out to drive the vehicle, I never say the sticker. The week before I was gone on a government investigation trip out of town. Upon returning, I never used the vehicle, as I take public transporation (bus and metro train) to work in DC. I go for over a week and don't drive the vehicle. The tires do have a slow leak and need to be filled with air periodically, yet is still considered "operable". It takes five minutes to fill the tire with air. The towing company has a contract with the apartments that I reside in that allows them to tow at will. My vehicle was register, taxes paid, and valid apt. sticker placed in the window. Upon moving into the apt. the CSR wouldn't provide keys to the apt. until the vehicle, including tag number and a copy of the registration was provided to the apt. personnel. We were told and the lease states that if a vehicle is abandoned or "inoperable", tenant will be given notice then vehicle can be towed at the tenant's expense. In MY opinion, notice was not sufficiently given. Unless I need to drive my car, there is no need for me to go out to it every day. Simply placing a sticker on the window is not Sufficient warning. "What about sick or elderly people that don't go out all winter due to the cold"? This in inconsiderent and predatory towing.

Upon noticing my vehicle was missing, I called the police and was provided the towing companies information. The towing company indicated they had towed it a week before. I didn't notice, as I don't drive the vehicle at all during the week since I commute only to work and then home via public transportation. The total charges were $525.00 and the fee went up $50 per day.

I called the Apt. and inquired about this practice and it seemed to be "understood" that's how things are done in VA. I don't think this is fair. The Asst. Apt. Manager called the towing company and got the fee reduced to half the fee if I picked the vehicle up Same Day. I had to take off work early in order to pick up the vehicle and my husband had to call into work in order to assist in getting the vehicle back and that created lost wages as well. On top of all that, when I arrived to pick up the vehicle, the battery had been run dead. I can't prove they left on the lights or run the battery, but we also had to go and purchase a new battery at the cost of over $100.Desired Settlement: I feel it is just and fair that the towing company refund the $262.50 that I had to pay to get the vehicle. Actually, they should have had to also deliver the vehicle back to it's spot that but that is too late. And If I can find a way to charge them criminally, just to keep them from doing this to other individuals, I would like to pursue that as well.

Business

Response:

This complaint should be closed as invalid. Complainant parked their vehicle in violation of the community they live in. The vehicle was not towed consistent with predatory towing- in fact quite the opposite. We placed a 48 hour warning on the vehicle prior to tow for having a flat tire ( which is inoperable, you can not drive a vehicle down the road with a flat tire). It is the vehicle owners responsibility to assure their vehicle is in operating condition and registration / safety inspection is current. So as far as service goes- we did exactly what was requested by the management of the community and removed the inoperable vehicle. We followed all applicable laws and regulations.

We are not willing to refund any portion of the tow fee as we have already reduced the bill half as a courteous gesture.

If complainant would like to discuss further, please call at ###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: My vehicle was illegally towed by Dominion Towing from [redacted], alleging that I was towed from an "unnumbered Reserved parking spot" while displaying a “Visitors Permit” from this community. However, the parking space in question was neither marked as “RESERVED”, nor were there any associated signage, or posted bulletins to indicate that this space had any restrictions. Therefore, how can a vehicle be towed from "unnumbered Reserved parking spot" if the parking spot is not identified as "RESERVED"?

Note that all other parking spaces in the vicinity were clearly marked with RESERVED, but this spot was CLEARLY NOT marked. Photos were provided to Dominion Towing documenting their error, but their response was “Tell it to the Judge.” Also note that the alleged “Visitors Permit” being displayed is NOT FROM THIS COMMUNITY.

I REPEAT – THE SPACE WAS UNMARKED, so how could I be towed from "unnumbered “RESERVED” parking spot"?

I was required to pay $150 ransom to retrieve my Vehicle, and to avoid additional storage charges.Desired Settlement: 1. Cease and desist towing vehicles from Unmarked Spaces.

2. Recognize that all the words matter in a regulation, and in order to tow a vehicle from "unnumbered “RESERVED” parking spot" the parking spot needs to be identified as "RESERVED". Otherwise, there is no legal rationale for towing the vehicle.

3. When presented with photographic evidence of THEIR error, be willing to admit the error without holding the vehicle hostage.

4. Refund the charges totaling $150.

Business

Response:

This

vehicle was towed for having a guest permit and parking in an open space. All visitors are required

to park in the unit owners

reserved space. The bottom of his receipt states " visitor

in Non # reserved space", The permit they displayed is only allowed to park in a number reserved space which is the space reserved for the unit owner they are visiting. I've attached supporting HOA regulations as well as a picture of where the vehicle was parked. This complaint is not valid nor is it a billing or collection issue, therefore, it should be closed as so.

Thanks,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Dominion Towing is ignoring the physical evidence that would have been available to anyone, to include THEIR driver THAT NIGHT - Specifically:

1. Reviewing THEIR picture - Note that there is NO EVIDENCE that I was in a Numbered or Un-Numbered RESERVED space.

2. Reviewing THEIR picture - Although they had the option when taking THEIR pictures, they have offered NO PHOTO that I had a Visitor Pass, or even that it was issued by "[redacted]."

3, Reviewing THEIR Towing bill on MY attachment, Page 1 - Note that the REMARKS indicate "Visitor IN Non # Reserved Space" I emphasize THEY use the words "VISITOR" and "RESERVED" in their Remarks.

4. Reviewing Page 2 of MY attachment confirms the same space, as NOT MARKED, which is consistent with THEIR picture. (YES - We are tyalking about the same parking space)

5. Reviewing Page 3 of MY attachment indicates that ALL OTHER spaces are clearly marked as RESERVED, except for this one space which is NOT MARKED.

6. Therefore, by their own picture, they have conveniently documented that I was NOT in a RESERVED space and yet have offered NO PHOTO that I had A Visitor Pass (even though they had the opportunity to do so); and then FALSELY allege that I was towed for being a "Visitor IN Non # Reserved Space" when it is blatently clear that ALL OTHER SPACES are CLEARLY marked as RESERVED, but this one is NOT.

Categorically, the tow was WRONG, and they know it.

Regards,

Business

Response:

To answer

#1) yes there is evidence that you are not ina reserved space- the reserved spaces say "reserved"

#2)see attached for pic of visitor permit

#3) yes- you are a visitor and parked in a non numbered reserved space...or a unnumbered space

#4) the space is an open space which is residents overflow......as mentioned in the parking rules provided

#5) there is several spaces that are not marked

#6)exactly- you were not in a numbered reserved space....you were in a non numbered space which is reserved for residents

I have attached the parking rules and regulations that clearly supports the validity of the tow, therefore , this complaint should be closed as invalid. The complainant did display a guest permit for the community, no one is denying that. See attached for pic of guest permit. As said in previous email, if you display a guest permit then you must park in a numbered reserved space. Once again, this car was in an blank space or non numbered reserved space as required. Please contact me to discuss further and resolve at [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1.

Dominion Towing offers FALSE (MISLEADING) and COMPLETELY CONTRADICTORY statements:

Review: This is a tow company if they're going to work on the weekends then they should have a manager on site on the weekends, why do they get to sleep in while I pregnant have to get up and walk 2 miles high risk while theyre cozy in their beds enjoying their fathers day while my husband's is ruined????Desired Settlement: We live at the townhomes they towed the car from, if a manager had been on site and actually worked on the weekends we could've showed them the lease and not had t0 WALK. High risk to get the car back and spend our last dime on this over priced tow, honestly I wish all tow companies would go out of business its predatory and they have the most uncaring soulless people to work there cause they need people to NOT care so they can take cars with carseats....yea they're doing their jobs but they can have some concern about people good god! I will blame them.for not having a manager on site cause if you work weekends you should have a manager period that's the only reason im upset cause theyre all enjoying the last dime they took from me but then won't actually work for it.....

Business

Response:

This person was towed for " No Permit" and clearly states - we are just doing our job. As far as no manager working on the weekends- that is incorrect. The manager working would not release the car just because the tenants provided a lease. All vehicles parked in the community must display a parking permit.

As far as complaining that our managers were " cozy in their beds" - SERIOUSLY? This complaint should never have been opened and should be closed as invalid,without any negative effects to our company.

However, I would be glad to discuss further with complainant to resolve.

Review: Dominion Towing seems to have an abundance of issues according to Revdex.com's history & other consumer affairs sites. My family had a similar occurrence to others and we feel it is our duty to alert the Revdex.com and others looking to work with this company of their unethical and indecent business practices. We went to pick up our children from a family member's home/residence. It was late at night and our children were sleeping so we did not want to leave the car blocking other vehicles. We pulled into the spot in front of our family member's home which had no visible "resident only" or "towing enforced" signs. We went to retrieve our children and their belongings, my husband walked out to open the trunk and a Dominion tow truck was scoping our vehicle out to take. They had not touched it nor had they hooked anything up to it. They literally had just pulled up. They proceeded to tell my husband they were taking our vehicle unless he paid them $50 in cash as a drop fee. In our case- they hadn't even picked up our vehicle- so not sure how they can charge us a $50 DROP FEE. He was very confused why someone would try to take our vehicle while he was standing next to it, attempting to load it up. Because he did not fork over money within 5 seconds and they didn't want to answer any questions & risk the chance of making more money- so they backed up to the vehicle and made sure he was FORCED out of the way by steadily backing up INTO HIM with their large tow truck. This was inhumane and honestly, they should be shut down JUST FOR HAVING THIS TYPE OF BUSINESS MINDSET.

Once they took off with our vehicle and my husband ran inside to find out what we could do- we had to call the local police to discover who the tow company was and where they took our vehicle and to find out if what they did was even LEGAL. This was a gross misuse of their business and via officers on the scene- they seem to get away with it time and time again due to "grey legal guidelines" regarding towing. Once we arrived to retrieve our car- they charged us $185! With a family with two children making a minimum wage- this is not a small fee for something we were unaware of and unable to receive the proper information prior to the alleged violation/incident. We will be following-up with HOA and civil court. Businesses like these are necessary but those who don't give appropriate time to gather information while they are standing next to their vehicle, nor have proper customer service or even downright human decency should not be allowed to continue to operate.Desired Settlement: We would like our vehicle's towing fee to be reduced due to the fact that we were WITH OUR VEHICLE at the time they decided to force their tow truck onto our vehicle. We should not have had to pay this at all- a simple..."please move your vehicle" would have been sufficient. But $185 is ridiculous to pay for something that could have been easily resolved with PROPER information and decent communication. Further, we were not given enough time to find out all the details about whether this was ethical or legal and we should not be forced to pay for such an exorbitant fee. We ask for a reduction in our fee due to these details.

Your towing policy should also be changed. If someone is capable of moving their vehicle by being in it, next to it, loading it, etc. They should be given the chance to move their vehicle instead of manhandling others into paying your company.

Business

Response:

Good Afternoon~Thank you for bringing this to my attention, we take all complaints very serious.This particular vehicle was parked without the proper permit and in violation of the HOA There is signs posted at all entrances stating you need a permit. Our tow driver observed the vehicle and took pictures of the violation showing "no permit", see attached. As you will see no one is in or around the vehicle so our driver proceeded to tow the vehicle.Vehicle owner did come out of the house once our truck was hooked to vehicle but at that point, there is a $50 drop fee, and yes it is legal per [redacted] County. The vehicle owner must be ready, willing and able to pay, otherwise the tow company has the right to leave the property and impound the vehicle.Dominion Towing was fully in compliance with the local ordinances and parking policy for the community.I would be glad to discuss further with the complainant and can be reached at [redacted]@dominiontowing.com or ###-###-####Sincerely,Dwight G[redacted]

Review: I was visiting a friend who lives at [redacted] in [redacted] on the night of December 7th, 2012. I was not loitering and not in anyway trying to take advantage of the parking spaces provided for any purpose other than their intention. That is, to serve as a place for tenants and visitors of tenants to park.

I work in the food service industry, so I arrived quite late. It was probably about midnight or a bit after when I arrived. I parked in one of the stalls and headed in to see my friends. We spent a few minutes chatting and getting through pleasantries as we hadn't seen each other in a while. Admittedly, I should have put their visitor tags on sooner, as I knew Dominion Towing was notorious for towing after midnight for no good reason. However, in the 20 minutes or so within me arriving my car was towed. We came out to put the sticker on and they were gone.

Since I didn't have a car I had to stay the night and got a ride to the towing company in the morning. I was , in addition to being charged $125 to tow my car 5 miles also charged $25 for it being after hours and $25 for it being on the weekend. If I'm not mistaken, a towing company is not legally allowed to charge extra for such "services", especially since no one had asked for them!

It was the weekend, so there were free stalls everywhere and there was no reason for anyone to call in to tow my car. My only guess is that Dominion Towing was patrolling looking to prey on a person who is quite frankly unable to do anything about it and really no able to afford it. As far as I'm concerned, Dominion Towing is as about as vile a company and contributing absolutely nothing to this country. [redacted] is notorious for it's crime log, and there is nothing but the town houses in the area, so there is no reason parking would ever be in high demand. I don't understand how they sleep at night.Desired Settlement: I want a full refund, an apology and their word that they won't put anyone else through what I've had to go through ever again.

Business

Response:

This complaint is not a billing or collection issue. This person parked illegally on private property in [redacted] County. [redacted] County laws allow property owners to remove any trespassing vehicles from their property. This complainant admits to not having the valid permit displayed in their vehicle, therefore they were towed. The fees are also regulated by [redacted] County, the base tow fee is $125, an additional charge of $25 because it was towed on a weekend and another $25 charge because the vehicle was towed between 7pm-8am. Again we strictly adhere to all local trespassing towing laws. And because no laws were violated on our end, no refund will be granted. Also, since this complainant admits to parking illegally, this complaint should be closed as invalid.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There is absolutely no reason for my car to have been towed. This opportunistically, morally bankrupt company makes a living by visiting economic and emotional hardship upon citizens doing no wrong. I frankly don't understand how they can sleep at night.

Regards,

Review: I moved into my current Condo on April 5, 2014 (relocated from Texas) . At that time I was provided a parking pass for my vehicle to park in the reserved place. On April 14, 2014, my vehicle was taken to an Auto body shop for repairs due to a previous accident (unrelated to this complaint). I received a rental car, however, I failed to remove the parking pass from my vehicle, and the vehicle was towed. After phoning the authorities I was informed that the vehicle had been towed by Dominion Towing, [redacted]. I arrived at the company around 7:45 in the morning, it was a very wet and rainy day. The customer window had no cover so I stood in the rain and had to tap on the window several times because the dispatcher on duty was apparently sleep. He opened the window and apparently knew who I was because he simply stated, "which one was it," no good morning, how may I help you, etc. He was, in my opinion, either a very disgruntled employee, or was upset because I woke him up. At the completion of the transaction, he stated, "the gate is open, go get your car;" at which point I replied I have no idea where it is, he stated, "you don't know what your car looks like." I replied its a rental, its not like I know the license plate number. He shouted, well next time be smarter. I asked him for his name, and he stated, I'm the owner and never gave his name. Thinking I may get some results by calling the supervisor, I phone [redacted] at began explaining my concerns, which turned out to be a total waste of time. As I spent most of the conversation with him making excuses for the inexcusable behavior of one of his employees; and in fact he accused me of being an irate customer so the young man may not have known how to appropriately deal with people lack that. I explained to him, while I was upset about the car being towed, at no time was I rude to the young man, however, I believe my waking him up did not sit well with him. Seeing I was not getting anywhere with him, I asked him for the address to the complaint person, and he stated I could send him an email because he was the owner. Although I have no way of knowing who the actual owner of the company is, I do know the company's employees lack the necessary training to deal with customers on a daily basis, and a review of their towing practices should be examined.Desired Settlement: As for the desired outcome, I will be sending a letter of concern to the Home Owner's Association requesting that Dominion Towing be removed as the company that services the [redacted] until they receive much needed customer service training

Business

Response:

I would first like to apologize for any mistreatment [redacted] felt like she received. I would be glad to discuss further with the complainant.I can be reached at ###-###-#### or by email [redacted]

Review: My 2003 Mini Cooper was improperly towed from the parking lot of my townhouse which caused damages. Mini Coopers need to be towed using a flat bed only. This was not done.Desired Settlement: I would like to be reimbursed for the cost of the repairs to my car.

Business

Response:

Please have the complainant contact me direct;y to resolve.

The adult male employee who came to tow my 18 year old son's car became verbally abusive when my son stopped him by finding the keys before it could be towed. I tried to intervene, but the Dominion Towing driver ignored me and kept shouting threats at my son. The Dominion Towing driver angrily tore out of the parking lot at a high speed, only to return to my home 5 minutes later looking for my son. He saw him trying to find another spot and he stalked him, driving close on his tail in his monster truck, tailing him from the Kindercare to the Burke Walmart. Finally, my son was able to lose him.
I wrote to Mr. A[redacted], Mr. F[redacted] and Mr. G[redacted] and received no reply.

Review: I live in condominiums that require parking permit. I hang the permit up all the time. I roll down windows. Wind knocked down permit. I didn't realize this until car had been towed. We paid to retrieve car after two hrs of being towed. I realized the permits are not well made since the wind knocked it down. Yes it was my mistake for not paying attention that it had fallen from sight. A few days later I saw tow truck in area and asked if I could tape pass to windshield to avoid car being towed. He said " it's fine. You can fo whatever you want it's your pass". So I did. I called ###-###-####. I called to confirm taping pass would prevent car from being towed. Man by name of "[redacted]" answered phone. He was so unprofessional, rude, and disrespectful. He accused me of using invalid permit and tampering with permit. He yelled at me and called me a name. Not once did I curse or raise voice or tamper a thing. He behavior was completely unacceptable. I asked for manager...he put me on hold and then hung on me. I understand these people deal with irate/angry people but I was far from one of them. If a person calls to ask questions, there is no need for attitude or abuse of power. I can't understand why the need to be cruel with other humans, especially those trying to do the right thing. God doesn't like ugly and I will pray for you and your nasty employees.Desired Settlement: Management to handle this matter. I have recorded phone call so you can hear I didn't disrespect a soul by asking a question.

Business

Response:

Good afternoon,Im unaware of this incident. I've placed a call to the complainant to try and resolve. I can reached at ###-###-####.Thanks,[redacted]

Review: Dominion Towing towed my car from a reserved spot in front of my home. They towed it due to my failure to DISPLAY current stickers on my vehicle license plates. However, the registration has been paid and is current. I am waiting on the DMV to get the current stickers. Initially, there was not notification made to the police about them towing my car. After informing them of having current registration, they told me conflicting things about whether they would accept the temporary registration and if it was displayed whether they would honor it. I remained on the phone asking for clarification and Heather refused to explain to me when I asked her (after a couple times) why the current registration was not sufficient. I understand that I live in a private community, but considering that I have current registration, I find that even if I do not have the stickers displayed, the purpose of the condo bylaw is to remove cars THAT ARE NOT CURRENT, not vehicles that are current and waiting on stickers. In addition, I was hung up on and was spoken to in an incredibly condescending manner. This company preys on vehicles in the community which they are contracted. They are rude and disruptive to peaceful living. Unfortunately, because of the nature of this company's predatory towing, I am FORCED to pay $135 to get my car released or the fee will only rise.Desired Settlement: I would like Dominion to refund my $135 towing fee based on the facts above. If this does not get resolved, I plan to pursue a refund of the amount paid in court.

Business

Response:

Dominion Towing is contracted to tow on private property where the complainant resides. Complainants vehicle was parked in violation of the community bylaws because of expired license plates from May 2014- see attached for photos to prove. Dominion towing only enforces the rules, it is the homeowners who decide on the policy. Please explain your complaint of our employee being rude or condescending. I would be glad to see what actions are needed but please understand that it is hard for us to answer "what if" questions.Please feel free to reach me at [redacted]Dwight G[redacted]

Review: They wrongfully towed my truck and I went to the location of where they towed my truck to. He informed me that someone had just called him to tow me because I was not paying my HOA fees. I asked him for the name and person that called and he refused to give it to me. Then I asked him to call them and he refused to do that as well. I told him My fees were paid and are current. I brought reciepts to show him and he said oh well and that I would have to take it up with my managment company. There were 2 police officers on the opposite side of the gate where my truck was. I walked over to get my truck and the guy said I could not go in the yard because that is will be trespassing so I stopped at the entrance and called for the officers. Then the guy acitivated the gate to close where I was standing and it closed on me and pinned me. I was taken by ambulance to the emergency room. My children witnesses what he did. He didn't even apologize. It was an intentional unlawful act.Desired Settlement: I want my truck back and want them held liable for my damages. I want them to never use a gate as a weapon on anyone else again. The gate should have an emergency shut off and if it does he didnt use it.

Business

Response:

This is not a billing or collection issue. The complainants vehicle was reported to be in violation by an authorized person of the HOA / Management so we impounded the vehicle. When complainant came to retrieve her vehicle it was 130AM (several hours after vehicle was reported and towed) so our dispatcher told them that they would need to pay and take up any problems or concerns with management first thing in the morning. Complainant refused to pay for her vehicle and began to walk in our storage lot so dispatch closed the gate in fear of complainant getting in vehicle and driving out. As far as desired settlement- what is the damages. I would personally like to discuss with complainant and try to resolve.

Consumer

Response:

Review: My wife and I live at [redacted] condominium.

On April 29, at approximately 2:00 am, a Dominion Towing operator towed my Volvo S80 attached with a "guest parking sticker" from a parking space that had been previously reserved for cars with "resident stickers." Prior to April 29, the condo administration and residents had spray painted over "resident" spaces to transform them into "guest" spaces to allow for more guest parking. This was one such space that had been painted over.

The issue is that the paint on this space had not sufficiently covered the "resident" lettering on the asphalt, and the lettering was very faintly legible. After discussing this matter with the [redacted] association board of governors, they agreed that Dominion was at fault for not honoring the new space arrangement, despite that some residents had painted over a few spots as well.

Once the [redacted] association representative contact Dominion to inform them of the [redacted] board of governors decision on approximately May 16, Dominion stated that they would supply a refund.

To date, they have not supplied a refund. And after my wife called them personally, they denied that they will refund us despite their verbal assent to [redacted] association representative.

I have pictures of the towing receipt amounting to $150 and of the parking space I was towed from. I have alerted [redacted] Association that I am submitting a Revdex.com complaint against Dominion Towing.Desired Settlement: Dominion Towing to refund $150 to me.

Business

Response:

Complainant was towed for having a guest permit parked in RESIDENT SPACE. Resident spaces are labeled " PERMIT" - see attached. Condo management was unaware of where the vehicle was actually parked. Once we provided pictures to prove where the vehicle was parked- management no longer requested a refund. Also- there was never verbal assent to refund.

I would be glad to discuss further to resolve.

Business

Response:

See attached- by the way, the vehicle was towed on 5/1 not 4/29 as stated by complainant.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I alerted condo management as to the exact space where I parked and included pictures. The space I parked, in addition to a number of resident parking spaces across the condo parking lot, had been spray painted over in response to resident requests for additional guest parking. The issue is that the spray paint had begun to fade (view attached pictures to see the visible difference).

After presenting the photos (attached), the condo association agreed and pursued reimbursement. Now I am aware that condo association is reversing its determination and action because they operated on the belief that I had a resident sticker, which I explicitly informed them I did not, and emailed them to the effect. I understand that now I must address the condo administration's claimed misunderstanding to further advance this claim.

Regards,

Business

Response:

Complainant is rejecting my response but states he/she is aware that the miss-communication was with their HOA and needs to discuss further with them. I would be glad to discuss directly with complainant in effort to resolve.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and am waiting to attend the next housing management meeting to resolve the issue. Until then, I have no further complaint with Dominion.

Regards,

Review: After walking a mile and a half in the pouring rain, I arrived to pick up my vehicle that had been towed, fully prepared to pay the necessary fees. I arrived at the customer service window (located outside, in the rain) to find a man smoking, with his feet on the counter. After a few unsuccessful attempts at trying to get his attention through the closed window, I decided to entered the office space, asking for some help. The man promptly stood up, right next to my face, and with colorful language demanded that I go back outside, in the rain, before he would do any business with me. He even blew his smoke in my face! I didn't want any trouble, so I did what he said, all while being verbally assaulted. He took my payment, but he wouldn't give me his name. The service I received was absolutely appalling and I have never been treated with such disrespect from any place of business.Desired Settlement: Seriously consider terminating this rude, hurtful and abrasive employee.

Business

Response:

This is the first I've heard of this complaint. I will say we do not allow customers in our office for safety issues. The customer must make payment at the customer window, which is covered with an awning and signs are clearly displayed with instructions. Please have this customer contact me to resolve.

Thanks,