Don Hudepohl Jewelers Inc.

The time the seats were allocated we did not have a rule where psgr would have to payThis was introduced at a latter stageAs an airline we can change rulesAs mentioned earlier when the staff finds that the psgr is unable to help himself they can deny the emergency seats.This is not just with Airindia but with all airlinesWe are sorry we will not be able to give you a refund on this ticket.

The response we have received from both Bangalore states as we mentioned earlier,that no one was at the counter when they closed itThis is clear that you were late Again in Mumbai you were late so they could not accept you on the flightNeither station claims to have told you anythingTherefore we are sorry once again we cannot refund your ticket as you bought it on your own accord

Dear *** ***,We are sorry to hear about your unfortunate experience on your recent trip.We are sorry that you were disturbed by the passengers seated behind you and our crew do have the discretion to cut passengers off from being served alcohol if they feel that they are considered to be a danger
to safety.I feedback forms on board do include a comment section but if for any reason additional space is required the crew would have provided you with an additional sheet that would have been attached for you.We apologize regarding the quality of the vegetable you received with your meal and the same has been brought to the attention of the Catering Dept as we do take pride in the type and quality of food we serve our passengersWe assure you that our Service Dept does do a check on every aircraft before a flight to ensure that all items are in order but regrettably sometimes even the best of electronic equipment can be unpredictable and malfunction.We apologize that you did not receive a response to the email you sent earlier and would appreciate if you could advise us the email address you sent it to, so that we can take the same up as all complaints we receive are responded to in writing and in a prompt mannerWe sincerely regret your unfortunate experience but are unable to offer you a refund of your ticket.Sincerely,Brian S*Customer ServicesAir India

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
Further follfrom Air India is requiredI will wait for another message from their team
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has yet to take action in providing for my lossI tried to handle things in the best manor to keep the relationship beneficial for both parties but they are not willing to contribute to the resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Air India's response requires further follow-upThey have yet to address the complaint or resolve this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Air India regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They have requested more information from me on * Jan I have provided the information and the photographs of the damaged
bagNow awaiting their response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We need to have the ticket numbers names of psgrs in full so that we can take up the issue with our counter parts in India as the occurance was in MumbaiWe shall have their explanation on receipt of the details received from the psgr

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The business stated investigation is going on, and will revert back to Revdex.com
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is absolutely ridiculous! You accept all of the faults in the service rendered by Air India but at the end you say that you still cannot refund my money? How is that even fair? I did not pay ~$to be served uncleaned food, have a horrifying jetlag and back ache because of discomfort caused by your aircraft and be served by incompetent staff members! I will absolutely not settlle for anything less than a full refund of my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Complaint Analyst - Dispute Resolution Services,We are investigating with the concerned Airports as to what transpired and we will respond to *** *** as soon as we have all the details.Sincerely,Brian

We are in the process of investigating with our airport and will revert

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Air India is still looking into the complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have nothing more to add as explained earlier the psgr had excess baggage therefore she was chargedThere is no refund in this caseA receipt was issued to her for excess baggage this was replied earlier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The bags were checked all the way to Patna, IndiaThe originating flight was from TampaThe DOT rules clearly states that the consecutive flights cannot charge by any carriersPlease check the rule bookI really do not want to drag the airlines to court We have booked the tickets and the first flight has not charged and expect this to be honored all the way.thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No refund has ever been made to meWhen I called the company and cancelled they told me to submit all the paperwork and I would recieve a complete refundI have emails to prove no such details were ever disclosed to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry to hear about *** ***s unfortunate experience and we are investigating the same with the concerned airports and we will reply to *** ***

Revdex.com:At this time, I have not been contacted by Air India regarding complaint ID ***Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am rejecting Air India response as they didn't inform us that they are putting us on a flight which was already delayed and when I spoke to Kuwait airways regarding putting us on a different flight, they told us that they are doing a favor to us by brining us when Air India cancelled their flightAlso, there was nobody from Air India in Kuwait to help us, they shouldn't reject my claim and serious look into this as it is their flight technical issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Air India regarding complaint ID *** and my complaint has been resolved
[Your Answer Here]
Air India provided me compensation for the bagI still had to bear some loss however I am happy that they have resolved the complaint as per their guideline
I would like to thank Revdex.com for their support in the same
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***