Don Hudepohl Jewelers Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The seat assignment was made by the customer service representative and was confirmed by him If the exit row seats are not to be assigned to passengers at all then their customer support center staff should be aware of this and inform the passengers accordingly and not confirm those seats to any passengersIn this case AIR INDIA fails to meet quality training standards of its customer support center staffBeing the only communication point between company and customers it is highly unreliable. We were misinformed and I still demand a full refund on the ticket
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Sincerely,
*** ***

Dear *** ***,We have carefully reviewed *** *** response and although we are sorry that he was inconnvenienced on the *** May but it was no fault on the part of Air India but unfortunately because he arrived late at the airport at 3:45pm as confirmed by our EWR airport Manager.As advised in our original email to *** our Checkin Counters; as per TSA requirements, close minutes before our scheduled departure time and so were already closed when he arrived at 3:45pm for our 4:25pm scheduled flight departureWe have explained to *** *** in our original message, that we share Port Authority CheCounters at EWR Airport and these Counters are allotted by the Port Authority to other airlines after our allotted ChetimeWe have also advised *** *** that our CheAgents are only available at the Checounters during the allotted Chetime for our flight and after that one needs to contact our 24hr Support Desk at theiir Toll Free Nbr ###-###-####Any other passengers arriving late would also need to contact our 24hr Support Desk.When *** *** arrived late at 3:45pm after our CheCounters had already Closed, but there just happened to be one of our Handling Agent staff still around clearing out the CheCounters for the next airline and the agent advised *** *** that the Counters were already Closed an hour before the flight and would only reopen for the next flight the next day.Our airport office has also advised us that when *** *** reported for the flight the next day he did want an upgrade that was politely declined.Regretablly *** *** has been quite inconssistent in his statements, as in his first email he stated that he was at the Checounter around 3:15pm and in his next email he changed it to around 3:25pm and now he states that there was no AI Agent since 3:15pm which would be before he even got there.Again we regret the inconnvenience that *** *** experienced but it was due to his late arrival at the airport and no fault of Air India. Sncerely,Brian S*Customer Service SupervisorAir India, NYC

Please note if a person does the booking on a web one is supposed to know how to view the linkWe cannot keep going back and forthSorry once again after all the explanation given earlier there is still no refund on the penalty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You don't have to answer back, if you don't want to, I asked you,why your customer service waste my time as of today including E commerce if they don't have to refund this ticket but why they keep asking send us doctor note , hospital note, and additional paper work up to now, what was reason behind it? when your rule said NO REFUND on medical ground!!They can tell me same rule one year before, when I called for cancelled it!! they don't know these rules at that time or you make it now?
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
United Airlines cannot take responsibility for Air India actionTruly if Air India cannot follow DOT rules this should be taken seriouslyI will be filling complaint with DOT as well. Thanks***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseIt had been
almost weeks since I filed complainI followed you six day response rule and did not here anything from any of air India officeSo I want Revdex.com help me to recover my loss.Thanks,*** ***
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Sincerely,
*** ***

As explained to the psgr earlier we explained that if the TV did not work unfortunately we do not have any reimbursement policy for non working equipmentThere is nothing further we can do with this case

Passengers *** *** and family bought tickets on the web (on line) and then cancelled as they had a death in their familyAll tickets purchased on the web have a penalty with no exceptionsTherefore our web dept minus the penalty and refunded the balancehence they are disputing the amount
As per the fare rules there is no waiverPsgr advsd the same by emailWe also advised them there is no compensation for distress

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This does not resolve my issue Air India's New York office is just forwarding the complaint to Ahmedabad Since Air India is wasting both the Revdex.com and my time, Air India should further compensate us for the time that they have wasted I understand that labor in India is essentially free, but not in the US.Thanks,***
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Sincerely,
*** ***

*** *** *** ** *** *** ** *** ** *** ***Dear *** ***, We are sorry for the inconvenience you experienced at EWR Airport on *** when you arrived after our CheCounters had closed Our investigation with our EWR Manager shows that you came to the Checounter
at 3:pm for our scheduled flight departure of 4:pm and the CheCounters Closed mins before the scheduled deprture timeThe airport advises us that even though you arrived after the CheCounters had Closed there was one agent from our Handling Agency who was clearing the Checounters and the agent did inform you that the Counters had already Closed and would only reopen he next day for the next flight that you could report for We do share Port Authority Ticketing Counters at EWR Airport and these counters are allotted to other carriers after us by the Port Authority Our Checkin Agents are only available when our counters are open for a flight and after that one would need to contact our 24hr Support Desk at ###-###-####. The records show that you did then contact your Travel Agent in Los Angeles and that your Agent did rebook you for the flight the next daySince there were no seats available on the Special *** fare ticket that you had, your Agent had to rebook you on the lowest available fare at the time and they Reissued your ticket on this new *** fare on collection of the fare difference and applicable Fees We regret that under these circumstances we are unable to refund the charges you paid your Travel Agent Regards, Brian S*** Customer Service Supervisor Air India, NYC===============================================RESPONSE TO SECOND COMPLAINTDear *** ***,It appears that there may be some confusion as to the time you actually reported at EWR airport asyou mentioned in your earlier email that you were at the Chearound 3:15pm and in your currentmessage you say you came around 3:25pm while our airport office advises us that you only came at 3:45pmwhich was less than the required minutes prior sscheduled departure. You have also in your new message stated that you met with me at the airport, but I take it that was just anerror as I am not at the airport and you may have ment the Handling Agency staff that you met at the airport. Regretablly as mentioned in our previous email to you with reference to Revdex.com # *** we are unable underthese circumstances to refund the charges you paid to your Travel Agent. Regards,Brian S*Customer Service SupervisorAir India, NYC only2

When our flight had a delay due to unforseen circumstances we transferred the psgr on Kuwait AirwaysThen it is the responsibility of the airline (kuwait Airways ) to rebook the psgrsIf this was not done then the psgr has to put up the claim with them and not with us.When a psgr is
transferred that airline in this case KU gets paid.We are not responsible to the psgr for any claim made by him

We are sorry that from the very beginning the emergency seat should not have been allocated to your father as these are emergency seats No airline seats psgrs who are unable to help themselves in emergency seats are seated in these seats. Though emergency seats are comfortable they cannot be
given to psgrs who have a problemWe have now started charging psgrs a fee for leg room seats this is a practice with all airlinesEven if you agreed to pay for the leg room seat they would not be able to seat your fatherPerhaps when you were assigning the seats you may have not mentioned the problem with your fatherWe are sorry we cannot give us any refund on this ticket

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Because Air Line should Follow the US laws since they are doing Business in the us, and link where it said for change and cancellation terms are not clear said except that saying write to E commerce department, which I wrote it several time All air line in Us I guess except Medical emergency documents why air india have made its own rule, which not clear any as I said beforePlease check this attachment for refund policyMore Than year I am writing to E commerce but office in the New York took over this couple months ago, where as Mrs D*** ask all the paper work again regarding this matter and giving me running around she said e- commerce department don't want to refund as they said before, but E-Commerce also said in their e-mail you can Contact New York Office to resolve it, so for no body taking responsibility to making final decisionTherefore I had complaint to different agency because Air India airline might be violating their rule doing business in the US, I want to let the Agency know, and mean while I seek my full refund or voucher to fly for next timeMrs D*** Was Saying since ticket e-commerce should refund Penalty amount because of medical ground but e-eCommerce department sitting in India running these rule regulations, which is I guess wrong too, this office should get resolve the matter according US laws
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Sincerely,
*** ***

We will investigate the issue with our Inflight Dept and our office in Delhi and will get back when we receive a response

We do not have any policy of reimbursement for non working equipment.

Our office in San Francisco will get back to the psgrWe are sorry for the problems faced by him

When an airline cancels a flight and transfers a psgr to another airline in this case it happened to be Kuwait AirwaysNow you are their psgr and if Kuwait Airways is delayed it is up to them to rebook you on another airline and not on the airline that transfered youWe are no longer responsible for the onward flight due to their delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Air India has not made
any effort to compensate me for my lossIf they would credit me for the inconveinence they can retain my famly's businessFor what they would pay to credit me would be small investment on their part compared to losing a family's business for a lifetime.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are extremely sorry to hear of your experience.We do apologise for all our shortcomings and thank you for bringing it to our attentionWe do not have any provisions to reimburse

Dear *** ***, We acknowledge receipt of your complaint and we are sorry that the flight routing did not meet up toyour expectations and that you were under the impression that you had booked a Non-Stop flight.Our Website; on the start of requesting a Fare & Booking, displays Selection boxes
where you can choosethe option of Selecting 'Non-Stop flights' or the 'Stopping flights'If the option for just the 'Non-Stop flights' is selected the website does show that there are no Non-Stop flights for the EWR/DEL sector(A copy of such a screenshot has been attached for your reference.)If however the option for 'Stopping flights' is selected the website will display all flights as well as connectingflights for the sector requested. Our website does at the time of quoting a Fare itself, also direct you to Click on the Flight Number to view the Flight Information for the flight you are selecting, as this gives the full details of the flight, including the routing, timings and flight duration etc.I have also attached with this email a sample of such an Online flight query for EWR/DEL and the complete flight details provided for the flight under the Flight Number Even though it is the same aircraft and flight that is operating EWR/BOM/DEL, the Govt of India Security Authorities at the Airport require all pax; even Transiting passengers, to go through an additional Security Check at Mumbai Airport.On the return flight, it is the USA Security Regulations that require a complete Security Check of all passengers at the Last Departure Station for any flights bound for the USA, irrespective of whether a passenger is a Transit passenger and has gone through Security at a previous airport We sincerely regret that your experience was not as expected and we hope that this not deter you from travelingwith us in the future Sincerely, Brian Brian S*** Customer Services Supervisor Air India, New York