Don Hudepohl Jewelers Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
Air India is going to contact their departments to investigate the complaint furtherI would like a timeline from Air India when this is going to be settled as my numerous in person request and over the phone conversations have resolved nothingPlease be aware I spoke to MrBaljit S*** and his supervisor for an hour and half regarding the rotten watermelon and butter knives to which I was told "we can't do anything about it as we are on the operational side of Air India." Mr S*** did take pictures of the rotten food with his phone in front of me and told me that if you file a complaint in person at the Indra Gandhi Airport nothing would get resolved
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Sincerely,
*** ***

Psgr made a booking on the web and claims he cancelled it within 24hours of making the reservationOur web dept deducted USDfor cancellation.now he wants his balance money back message sent to web dept to refund the money if he cancelled within the time limitIf he cancelled as he claims that
he cancelled he will get back the money that was deducted if not he stands to loose the usdthat he is claiming

This is the complaint we had received earlier and now psgr complaints that he as per dot rules he shold not be chargedThis is not true as on Airindia it was considered as excess baggageHe should check with United Airlines and sendus a copy of his e ticket.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Air India customer service is horrible.As a matter of fact,you don't care about customers.With the proof I have,I will see you in small claims court
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Sincerely,
*** ***

In order to maintain our punctuality we cannot wait for passengers who are stuck in immigration or security at the last minuteFor this reason we open counters hours before departure and passengers are encouraged to check in earlyIn this instance the flight had passengers on board all whom were able to clear immigration and security on timeObviously ** *** was delayed on his own accord and did not reach the boarding gate on timeAccepting him would have delayed the flight and put to inconvenience all our passenger

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Air India is indicating that they are awaiting to hear back from another office? it is interesting that Air India representatives are unable to resolve the issue and keep transferring from one representative to another representative? Customer friendly businesses would escalate the issue to resolve with management? Instead, Air India representatives just forward the issue to another peer.Until Air India refunds my money and compensates me adequately for missing my medication for days, I will continue to reject the response from Air India.Thanks,***
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Sincerely,
*** ***
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Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Because their response is not addressing the problem of the customer service on their side with Air India.? My original origin of this flight was from Bangalore to JFK by Air IndiaI had reached Mumbai late only because they denied chein Bangalore saying I was lateIt was supposed to be direct cheof luggage all the way from Bangalore to JFK? They asked me to catch another flight and fly to Mumbai to catch this Air India flightThey made me buy new ticket on another airlines in Bangalore and asked me to fly to Mumbai and they said they will make arrangements by talking to Mumbai ? Air India Customer Support.? It’s because of them asking me, I flew to Mumbai paying for another ticket from Bangalore to Mumbai.? Otherwise I would have taken the same flight next day or had other options and I would not have spent this much money for the new tickets let alone the hassle in the mid night as I was flying with a little kidEach of them was telling me different things and made me spend all the money unnecessarily.? They have a responsibility towards the customer when we spend thousands of dollars and fly on their air lines? I followed only their air lines customer support suggestions and lost all the money and paid more money for TWO one way tickets than the entire trip tickets I bought onlineThey need to refund the money because of that.?
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Sincerely,
*** ***
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Our Airport at JFK were unable to locate the missing baggage and have settled the amount for USDand have advised the psgr of the same.?

This psgr got in contact with us on the *** April and we did reply to her that her complaint was forwarded to our office in Ahmedabad and no sooner we received a reply we will get back to herThen again due to tail winds the aircraft had to carry additional fuel therefore the baggages could not be
here on timeWe cannot reply unless and until we hear from our office in India

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:AI must take the responsibility for the mess they created for putting us on Kuwait Airways flight without informing us of the delay at the origination (JFK)?
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Sincerely,
*** ***
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Our Chicago Airport explained to the passenger as per our baggage rules we only permit two pieces of baggage 70lbs each besides that any additional baggage would be an excess chargeUnited Airlines did allow the passenger to carry additional baggage without payment but on AirIndia he would have to
pay therefore he was correctly chargedAn email has been sent to the passenger by our office in Chicago.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because: The issue and the matter is no Air India agent was present anytime between 3:15pm and 3:pm in the checounter, and it is closed with no representation from AI agents present there.? ? An inconvenience was caused to me, and few other passengers, who were made to miss the flight the other day, due to the irresponsibly, staffed AI counter staff, and the manager listed in my initial complaintA refund request has to be considered before it is taken next levelPlease research the matter thoroughly before arriving conclusion
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Sincerely,
*** ***
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This psgrs had filed a case with DOT earlier but the same was not approved by our web department in India.The rules on the ticket that he purchased does not qualify for a waiver of the penalty on medical grounds hence he was given the refund minus the penaltyHe was dealing with our online
department which is based in India for almost a year and finally filed a case with DOT here in the USWe regret the penalty paid cannot be given back and psgr is aware of the same

An email was sent to the psgr regretting problems occurred on our flight *** ***Reference catering dept we had no complaints from any passenger regarding foodWe regret the behavior of our Airport Staff Mr Baljit S***.?