This company rigged my AC/Heat and installed a part that was not meant for my unit. (cutting corners) They left my house saying I was good to go and everything is working fine. Soon enough, my unit just about caught on fire.. Sending heavy smoke through all my vents and filling up my house with smoke (in a matter of 15-30 seconds). All the fire alarms sirened off and everything. I had to air out my entire house of burnt electrical plastic. It was a blessing to be awake and alert or this could have been a disaster or a tragedy. Next day they came back with little explaination to why the unit just about caught on fire. (nonchalant attitude) A specific technician which has a very short fuse (hot headed).. When questioned about his work done the day prior, he pops off. He was told to leave my house bc of his unprofessionalism behavior and demeanor.. Which lead to him pulling a gun and pointing it. By no means should an AC company pull a gun on you. I was told by the owner himself of Done Right AC, that all his employees carry weapons on waiste band.. including in your home, locked and loaded. It sounds to me like pulling a gun on their customers is normal protocol, standard operating procedures. This is ludicrous.
Hubby & I greatly appreciate Charles, owner of Done Right AC for going the extra mile & working late so that we could be cool & comfy tonight! Thank You Done Right AC.. we salute you!
Complaint: [redacted]
I am rejecting this response because:
Ref: To the response of message from business: Done Right A.C.1st of all, the District Attorney in charge is [redacted], he has been an Attorney in this office over 30 years.The office and Mr. [redacted] are not affiliated with or ever have been with any worst gangs in town. 2nd, your attachment from over a year ago with AHS has no bearing in this claim, due to the fact that just because I elected for your company not to repair my A.C. Unit a year ago under America Home Shield has nothing to do with the fact that your tech’s enter my home and submitted a bad diagnosis report on my A.C. Unit. I had an independent contractor come and inspect the problem. The problem is not with the A.C. Unit, the house is cooling fine. The problem turned out to be not enough air flow into the room your tech’s went into. Your tech’s even said my a.c. ducts were fine. You’re a.c. tech’s did not have the knowledge to know that all they had to do was to place a door trap inside the air duct so the air could flow into the room that was hot (circulate the air flow from one direction into another direction. (makes sense)3rd, My behavior is not abusive and I have not displayed attitude through my texts messages and emails towards Done Right A.C., Choice Warranty and Revdex.com. I have conducted myself with patients and professionalism. 4th, I have once again attached a pic of the foot board taken on 4/8/2016 and then after the tech’s were in that room on 4/12/2016. My roommate told me about it right away because she didn’t want to be accused of the damage. Furthermore, my roommate and I don’t get home until after 5:30 p.m. that is when I found out about the damage. Not once I thought about going back into the room to see if damage had occurred, because I simply wasn’t excepting it. The issue is that Done Right A.C.(Mr. [redacted]) refused to inspect the damage that occurred when his tech’s enter my home. I have not talked about accusation and hypothetical situation because they simply do not have any bearing on this claim.
Regards,
[redacted]
We are not responsible for your compressor. Setting the pressures incorrectly for a short period will not damage the compressor in this way. The damage may have been the result of continuing to operate the unit while still having a defective valve that took us out there in the first place. Yes,...
[redacted] installed the valve incorrectly, and yes, we had to send a senior tech to the property to see what was wrong, and yes, he had to perform repairs and adjustments to the system, and yes, that was all at our expense. There was a problem with our workmanship and we already addressed it. It is impossible to definitively prove that our improper installation caused the damage to the compressor. The valve was malfunctioning before we replaced it, which is why we replaced it. To claim that our valve that was malfunctioning was the one to damage your compressor, and not yours, is not realistic.Your warranty service will replace your compressor because it is damaged and your system will be restored to proper working order.
The customer agreed to pay the charges and allowed the work to be completed before refusing to pay. That is theft. This customer is a bad person and I refuse to acknowledge this complaint on the basis that they are thieves. They had ample opportunity to negotiate a settlement or to choose an...
alternative means of resolution before the work was completed and chose to wait for full delivery of products and goods before refusing to pay the agreed upon total. They should have handled things more professionally. As far as I am concerned, they have no legitimate rights to complain.
This company has been nothing but quick, professional, informative, and fair. Our A/C went out in August (6 months) ago, and we have been battling with our warranty company and the first company that was supposed to fix the problem. Once Done Right became part of the equation, there was no longer any misinformation, miscommunication or ridiculous waiting periods. I would highly recommend this company.
The owner of the company made multiple attempts to contact you in person to resolve this issue. You have not responded, so there is nothing more that we can do for you. Revdex.com: This person is not our customer. We work for the home warranty company and do not answer to the home owner. During a VISUAL INSPECTION, several issues with the drain system were identified. Nothing was dismantled or removed from the drainage system and three weeks later, the drain line filled with algae and leaked onto the ceiling as a result of the issues identified in the report from the initial visit. We are not responsible and want this complaint removed from our account. The reason the drain line was not clogged when the second contractor serviced the unit is because we cleared it when we came back to see why it was leaking in the first place. During that initial visit, there were enough problems readily identifiable that the tech decided it best to not touch the unit and become responsible for the failures that were likely to come. Three weeks later, the failures predicted occurred and the home owner never had the issues identified addressed. Had the home owner addressed the issues, they would not have had any water leakage or damages. We are not responsible. Please consider this matter closed and delete this complaint from our records.
As a professional tradesman with a near 99% accuracy rating, I tested that accessory that was added to your unit needlessly. The accessory failed to test proper ohms or voltage. You failed to observe the test being performed because that was the time when you were telling me to save my breath and not explain anything to you and just do whatever I needed to get your unit fixed. You walked away while I was using my Fluke multimeter to test the unit and the accessory. The accessory failed the test and was deemed to be malfunctioning. The accessory, with your permission, was removed and the unit restored to manufacturer specification. The accessory has been dropped into the garbage, where it belongs. After removing that accessory and restoring the unit to factory specifications, I tested again and found proper signal reaching the motor, but the motor was not responding. That's when I determined that the motor was faulty and needed replacement.
I was attempting to explain to you that when a contractor installs things that are not locally available to other contractors, it causes unnecessary delays in servicing the unit. You became rude and agitated. I don't understand why you insist on my returning a broken part that does not prevent your a/c from being repaired.
We provided the part number to your blower motor to your warranty company and they determined that due to the extremely over-inflated cost of replacement parts for your brand of a/c, they felt that installing a new unit would be the better route to follow.
I fail to see how any of this warrants your harassing and bothersome calls. Each of my office staff has asked me to keep them from any exposure to you, as you have a tendancy to be hostile and don't permit any of us to explain anything to you before you start screaming profanities at us. You have not gotten any phone contact from us because you refuse to speak with us as if we are professionals and we do not tolerate abusive treatment.
As I tried to explain to you in your home that day, I am sorry that you have been put into this position of having a unit that is very expensive to repair and that the contractor who installed it did so, knowing that you would be steered toward being stuck with only their company servicing your unit. I didn't do this to you and I was frustrated in seeing a customer in this position. I tried to explain this to you, but you just wouldn't let me. You were disrespectful and spoke to me as if I were your servant who had just spilled a glass of Port on your new carpet.
Please stop harassing us and good luck with your friends at that other company.
BTW: I know how much they quoted you for your replacement motor and they are more than doubling the cost of that motor. You are being charged over $600.00 mark-up on a motor that can be installed in 15 minutes.
This company rigged my AC/Heat and installed a part that was not meant for my unit. (cutting corners) They left my house saying I was good to go and everything is working fine. Soon enough, my unit just about caught on fire.. Sending heavy smoke through all my vents and filling up my house with smoke (in a matter of 15-30 seconds). All the fire alarms sirened off and everything. I had to air out my entire house of burnt electrical plastic. It was a blessing to be awake and alert or this could have been a disaster or a tragedy. Next day they came back with little explaination to why the unit just about caught on fire. (nonchalant attitude) A specific technician which has a very short fuse (hot headed).. When questioned about his work done the day prior, he pops off. He was told to leave my house bc of his unprofessionalism behavior and demeanor.. Which lead to him pulling a gun and pointing it. By no means should an AC company pull a gun on you. I was told by the owner himself of Done Right AC, that all his employees carry weapons on waiste band.. including in your home, locked and loaded. It sounds to me like pulling a gun on their customers is normal protocol, standard operating procedures. This is ludicrous.
Hubby & I greatly appreciate Charles, owner of Done Right AC for going the extra mile & working late so that we could be cool & comfy tonight! Thank You Done Right AC.. we salute you!
Complaint: [redacted]
I am rejecting this response because:
Ref: To the response of message from business: Done Right A.C.1st of all, the District Attorney in charge is [redacted], he has been an Attorney in this office over 30 years.The office and Mr. [redacted] are not affiliated with or ever have been with any worst gangs in town. 2nd, your attachment from over a year ago with AHS has no bearing in this claim, due to the fact that just because I elected for your company not to repair my A.C. Unit a year ago under America Home Shield has nothing to do with the fact that your tech’s enter my home and submitted a bad diagnosis report on my A.C. Unit. I had an independent contractor come and inspect the problem. The problem is not with the A.C. Unit, the house is cooling fine. The problem turned out to be not enough air flow into the room your tech’s went into. Your tech’s even said my a.c. ducts were fine. You’re a.c. tech’s did not have the knowledge to know that all they had to do was to place a door trap inside the air duct so the air could flow into the room that was hot (circulate the air flow from one direction into another direction. (makes sense)3rd, My behavior is not abusive and I have not displayed attitude through my texts messages and emails towards Done Right A.C., Choice Warranty and Revdex.com. I have conducted myself with patients and professionalism. 4th, I have once again attached a pic of the foot board taken on 4/8/2016 and then after the tech’s were in that room on 4/12/2016. My roommate told me about it right away because she didn’t want to be accused of the damage. Furthermore, my roommate and I don’t get home until after 5:30 p.m. that is when I found out about the damage. Not once I thought about going back into the room to see if damage had occurred, because I simply wasn’t excepting it. The issue is that Done Right A.C.(Mr. [redacted]) refused to inspect the damage that occurred when his tech’s enter my home. I have not talked about accusation and hypothetical situation because they simply do not have any bearing on this claim.
Regards,
[redacted]
We are not responsible for your compressor. Setting the pressures incorrectly for a short period will not damage the compressor in this way. The damage may have been the result of continuing to operate the unit while still having a defective valve that took us out there in the first place. Yes,...
[redacted] installed the valve incorrectly, and yes, we had to send a senior tech to the property to see what was wrong, and yes, he had to perform repairs and adjustments to the system, and yes, that was all at our expense. There was a problem with our workmanship and we already addressed it. It is impossible to definitively prove that our improper installation caused the damage to the compressor. The valve was malfunctioning before we replaced it, which is why we replaced it. To claim that our valve that was malfunctioning was the one to damage your compressor, and not yours, is not realistic.Your warranty service will replace your compressor because it is damaged and your system will be restored to proper working order.
The customer agreed to pay the charges and allowed the work to be completed before refusing to pay. That is theft. This customer is a bad person and I refuse to acknowledge this complaint on the basis that they are thieves. They had ample opportunity to negotiate a settlement or to choose an...
alternative means of resolution before the work was completed and chose to wait for full delivery of products and goods before refusing to pay the agreed upon total. They should have handled things more professionally. As far as I am concerned, they have no legitimate rights to complain.
This company has been nothing but quick, professional, informative, and fair. Our A/C went out in August (6 months) ago, and we have been battling with our warranty company and the first company that was supposed to fix the problem. Once Done Right became part of the equation, there was no longer any misinformation, miscommunication or ridiculous waiting periods. I would highly recommend this company.
The owner of the company made multiple attempts to contact you in person to resolve this issue. You have not responded, so there is nothing more that we can do for you. Revdex.com: This person is not our customer. We work for the home warranty company and do not answer to the home owner. During a VISUAL INSPECTION, several issues with the drain system were identified. Nothing was dismantled or removed from the drainage system and three weeks later, the drain line filled with algae and leaked onto the ceiling as a result of the issues identified in the report from the initial visit. We are not responsible and want this complaint removed from our account. The reason the drain line was not clogged when the second contractor serviced the unit is because we cleared it when we came back to see why it was leaking in the first place. During that initial visit, there were enough problems readily identifiable that the tech decided it best to not touch the unit and become responsible for the failures that were likely to come. Three weeks later, the failures predicted occurred and the home owner never had the issues identified addressed. Had the home owner addressed the issues, they would not have had any water leakage or damages. We are not responsible. Please consider this matter closed and delete this complaint from our records.
As a professional tradesman with a near 99% accuracy rating, I tested that accessory that was added to your unit needlessly. The accessory failed to test proper ohms or voltage. You failed to observe the test being performed because that was the time when you were telling me to save my breath and not explain anything to you and just do whatever I needed to get your unit fixed. You walked away while I was using my Fluke multimeter to test the unit and the accessory. The accessory failed the test and was deemed to be malfunctioning. The accessory, with your permission, was removed and the unit restored to manufacturer specification. The accessory has been dropped into the garbage, where it belongs. After removing that accessory and restoring the unit to factory specifications, I tested again and found proper signal reaching the motor, but the motor was not responding. That's when I determined that the motor was faulty and needed replacement.
I was attempting to explain to you that when a contractor installs things that are not locally available to other contractors, it causes unnecessary delays in servicing the unit. You became rude and agitated. I don't understand why you insist on my returning a broken part that does not prevent your a/c from being repaired.
We provided the part number to your blower motor to your warranty company and they determined that due to the extremely over-inflated cost of replacement parts for your brand of a/c, they felt that installing a new unit would be the better route to follow.
I fail to see how any of this warrants your harassing and bothersome calls. Each of my office staff has asked me to keep them from any exposure to you, as you have a tendancy to be hostile and don't permit any of us to explain anything to you before you start screaming profanities at us. You have not gotten any phone contact from us because you refuse to speak with us as if we are professionals and we do not tolerate abusive treatment.
As I tried to explain to you in your home that day, I am sorry that you have been put into this position of having a unit that is very expensive to repair and that the contractor who installed it did so, knowing that you would be steered toward being stuck with only their company servicing your unit. I didn't do this to you and I was frustrated in seeing a customer in this position. I tried to explain this to you, but you just wouldn't let me. You were disrespectful and spoke to me as if I were your servant who had just spilled a glass of Port on your new carpet.
Please stop harassing us and good luck with your friends at that other company.
BTW: I know how much they quoted you for your replacement motor and they are more than doubling the cost of that motor. You are being charged over $600.00 mark-up on a motor that can be installed in 15 minutes.