Good afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you [redacted]
MsGood afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfied to me Regards, [redacted]
Good afternoon, *** Attached please find the customer response letter for Mr*** If you have any questions, please feel free to contact me Thank you ***
Good afternoon, ***. I've attached a copy of the complaint response letter we mailed to Mr. [redacted] today. Please let me know if you have any questions.Thank you.***
Good afternoon [redacted] ***. I've attached the complaint response letter we sent to Mr. [redacted] regarding his concern. Although we could not accommodate his first choice of resolutions, he does understand that we cannot do so because of limitations of his brokerage account we cannot impact... due to his separate agreement with National Financial Services. I was in regular contact with him during our research, and he has accepted the results.
Good afternoon, *** Attached please find the customer response letter for Mrs [redacted] If you have any questions, please feel free to contact me Thank you ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good afternoon, *** Attached please find the customer response letter for Mr [redacted] If you have any questions please feel free to contact me Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below September 15, [redacted] ***RE: Simple Bank-Closure RelatedRevdex.com (Revdex.com) Case ID [redacted] FDIC File NoS [redacted] Dear Mr [redacted] :I received your letter regarding my complaints to the FDIC and to Revdex.com of Delaware on September 14, Thank you writing but like every other response I have received regarding this nightmare, it neither addressed my concerns nor was it factualIt is September 15, It has been days since Simple took all my moneyI want answers and but more importantly I want to be compensated for the financial difficulties this unreasonable action has created I want to ensure that Simple never inflicts this callous, deceitful harsh treatment on another personThank you for noting the date I opened my account with Simple (July 2015) , and the date [redacted] informed me my account was pending closure (August 16, 2016) and dates of my complaints with the Revdex.com (August 23, 2016) and FDIC (August 28, 2016) I had all of this information I am interested in knowing what activity was inconsistent with Simple or the dates of when I was advised of its detection You have all the other dates hereWhy not the dates of when I was advised? Because I was not advised of anything, everAnd if I had been advised, why would Simple not say so in their support messages? Why not just say “Please refer to the support message dated 00/00/advising you we have detected activity which is inconsistent with the terms and conditions of a Simple account”Simple’s absurdly heinous “closure process” is completely indifferent, impersonal and banal in its brutality that it is beyond mean-spiritedness So much for “real human goodness”Simple’s closure process includes: hanging up on customers or blocking them with a fake “this number is out of service” message when they have the audacity to call to ask where their money is as well as blocking them with a fake “we broke the internet” page when they go online to get more informationThe useless non-answer support messages and attempts to hide behind privacy policies are a nice touch.Close but not quite I was never told the number of unresolved disputesSeeing how Simple did not care about my interests, I decided to cut my losses and handle the disputes on my own I canceled all disputes on August 25, Oh, by the way, the agent explained nothingYour apology for the “inconvenience” I experienced “during the closure process” doesn’t even come close to atoning for the hell Simple has made my life Inconvenience means not having access to my money for a couple of days, not days and countingI haven’t been able to pay my rent which means as of September 15, 2016, I owe $in late fees I received a 24-hour vacate notice today(attached) There is another $in late fees because I have been unable to pay my other bills I have lumps in the lymph nodes in my neck I was supposed to get a cat scan to see if they are from the infection I got after one of the post-being run over by a lb SUV while trying to walk across the street surgeriesOr it’s cancerNo moneyNo testHopefully, no cancerLet me tell you what my life has been like for the past three yearsI have had surgeries on my left leg and arm from the SUV and another surgery because my boyfriend broke my right wrist so badly my hand had to be reattached with a plateHe also gave me six concussions before I able to get outSo, to be this close to getting my life back only to be set back for because of an inconsistent use that I don’t believe even happened is not acceptableI know there is a lot of information here’s a list of the questions I would like direct answers to:What are the dates of the verified “more than one occasion” of which I was notified of “the detection of activity which was inconsistent with the terms and condition of a Simple account”?What does the detection of activity which was inconsistent with the terms and condition of a Simple account even mean? What did I to endanger the safety and soundness of your customer network? Too many late-night Target runs? If all dispute were closed on August 25, 2016, why did it take until September 6, 2016, to send the check?And finally, how was the check for all of the money I have in the world sent? Do you have a tracking number? Any way to confirm that it has been sent and has reached the right person?How does Simple defend their appalling lack of respect for people? What are Simple and Bancorp planning to do mafor the mess they have made of my life? Awaiting your reply, [redacted] ***Cc: [redacted] The New York Times [redacted] NBC Universal [redacted] The Dallas Morning News [redacted] Revdex.com Delaware [redacted] FDIC Consumer Response CenterFYI: I am not just cc'ing these reporters in the hope that will be interested in doing a story about thisThey already are interested Regards, [redacted]
Good morning, *** Attached please find the customer response letter for Mr [redacted] If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter and support documentation for Mr [redacted] If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] This mater has been resolved, thank you very much
Good morning, *** Attached please find the customer response letter for Mr [redacted] If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for [redacted] If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you [redacted]
MsGood afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfied to me Regards, [redacted]
Good afternoon, *** Attached please find the customer response letter for Mr*** If you have any questions, please feel free to contact me Thank you ***
Good afternoon, ***. I've attached a copy of the complaint response letter we mailed to Mr. [redacted] today. Please let me know if you have any questions.Thank you.***
Good morning, *** Attached please find the customer response letter for Ms*** If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** I've attached the response letter we just mailed to Ms. [redacted] Thank you. [redacted] Bancorp
Good afternoon [redacted] ***. I've attached the complaint response letter we sent to Mr. [redacted] regarding his concern. Although we could not accommodate his first choice of resolutions, he does understand that we cannot do so because of limitations of his brokerage account we cannot impact... due to his separate agreement with National Financial Services. I was in regular contact with him during our research, and he has accepted the results.
Good afternoon, *** Attached please find the customer response letter for Mrs [redacted] If you have any questions, please feel free to contact me Thank you ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good afternoon, *** Attached please find the customer response letter for Ms*** If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for Mr [redacted] If you have any questions please feel free to contact me Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below September 15, [redacted] ***RE: Simple Bank-Closure RelatedRevdex.com (Revdex.com) Case ID [redacted] FDIC File NoS [redacted] Dear Mr [redacted] :I received your letter regarding my complaints to the FDIC and to Revdex.com of Delaware on September 14, Thank you writing but like every other response I have received regarding this nightmare, it neither addressed my concerns nor was it factualIt is September 15, It has been days since Simple took all my moneyI want answers and but more importantly I want to be compensated for the financial difficulties this unreasonable action has created I want to ensure that Simple never inflicts this callous, deceitful harsh treatment on another personThank you for noting the date I opened my account with Simple (July 2015) , and the date [redacted] informed me my account was pending closure (August 16, 2016) and dates of my complaints with the Revdex.com (August 23, 2016) and FDIC (August 28, 2016) I had all of this information I am interested in knowing what activity was inconsistent with Simple or the dates of when I was advised of its detection You have all the other dates hereWhy not the dates of when I was advised? Because I was not advised of anything, everAnd if I had been advised, why would Simple not say so in their support messages? Why not just say “Please refer to the support message dated 00/00/advising you we have detected activity which is inconsistent with the terms and conditions of a Simple account”Simple’s absurdly heinous “closure process” is completely indifferent, impersonal and banal in its brutality that it is beyond mean-spiritedness So much for “real human goodness”Simple’s closure process includes: hanging up on customers or blocking them with a fake “this number is out of service” message when they have the audacity to call to ask where their money is as well as blocking them with a fake “we broke the internet” page when they go online to get more informationThe useless non-answer support messages and attempts to hide behind privacy policies are a nice touch.Close but not quite I was never told the number of unresolved disputesSeeing how Simple did not care about my interests, I decided to cut my losses and handle the disputes on my own I canceled all disputes on August 25, Oh, by the way, the agent explained nothingYour apology for the “inconvenience” I experienced “during the closure process” doesn’t even come close to atoning for the hell Simple has made my life Inconvenience means not having access to my money for a couple of days, not days and countingI haven’t been able to pay my rent which means as of September 15, 2016, I owe $in late fees I received a 24-hour vacate notice today(attached) There is another $in late fees because I have been unable to pay my other bills I have lumps in the lymph nodes in my neck I was supposed to get a cat scan to see if they are from the infection I got after one of the post-being run over by a lb SUV while trying to walk across the street surgeriesOr it’s cancerNo moneyNo testHopefully, no cancerLet me tell you what my life has been like for the past three yearsI have had surgeries on my left leg and arm from the SUV and another surgery because my boyfriend broke my right wrist so badly my hand had to be reattached with a plateHe also gave me six concussions before I able to get outSo, to be this close to getting my life back only to be set back for because of an inconsistent use that I don’t believe even happened is not acceptableI know there is a lot of information here’s a list of the questions I would like direct answers to:What are the dates of the verified “more than one occasion” of which I was notified of “the detection of activity which was inconsistent with the terms and condition of a Simple account”?What does the detection of activity which was inconsistent with the terms and condition of a Simple account even mean? What did I to endanger the safety and soundness of your customer network? Too many late-night Target runs? If all dispute were closed on August 25, 2016, why did it take until September 6, 2016, to send the check?And finally, how was the check for all of the money I have in the world sent? Do you have a tracking number? Any way to confirm that it has been sent and has reached the right person?How does Simple defend their appalling lack of respect for people? What are Simple and Bancorp planning to do mafor the mess they have made of my life? Awaiting your reply, [redacted] ***Cc: [redacted] The New York Times [redacted] NBC Universal [redacted] The Dallas Morning News [redacted] Revdex.com Delaware [redacted] FDIC Consumer Response CenterFYI: I am not just cc'ing these reporters in the hope that will be interested in doing a story about thisThey already are interested Regards, [redacted]
Good morning, *** Attached please find the customer response letter for Mr [redacted] If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter and support documentation for Mr [redacted] If you have any questions please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] This mater has been resolved, thank you very much
Good morning, *** Attached please find the customer response letter for Mr [redacted] If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions, please feel free to contact me Thank you ***
Good afternoon, *** Attached please find the customer response letter for [redacted] If you have any questions please feel free to contact me Thank you ***