Dot Com Media Moguls

Dot Com Media helped my business accomplish high rankings rapidly and productively. They are professional in the field and impressed me with being unimaginably knowledgeable, and reliably available for any inquiries and concerns I had. Thank you!

To Whom It May Concern,
"> Our client H[redacted] whose company name is Orlando Medical Care and
whose website address or URL is www.o[redacted]law.com
entered into a contract with our company for Preferred Local Double Impact
Search Engine Optimization services on 03/12/This is a month service
contract term, we must deliver the promised results by the first ranking report
due date which is approximately days after work has been completed on the
client's websiteThe client spoke with our representative on several occasions
as well as agreed to verbally and signed a purchase agreement, credit card authorization
form and terms & conditions contract clearly describing the services in
detail.This client should be ashamed trying to squeeze our company for the money that was spend on his website
These terms also outline that there is no cancellation and that the
client agrees to pay the full amount of the contract, which has a month
commitmentH[redacted] agreed to be responsible for the entire amount of
the contract which is a total of $8,650.00, this agreement was signed by the
clientThe total price of this contract is listed on the signed Purchase
Agreement and Credit Card Authorization formAs a courtesy and at the request
of the client we allowed a payment structure which broke down the total sum of
the contract into segments, the client signed and agreed to this on the
credit card authorization formThis is not a recurring transaction, this is a
balance owed for a single purchase of services rendered and billed to an
account in multiple segments over a period of time agreed to by the Cardholder
(Please refer to the attachment of the Visa CEMEA Recurring Payments Best Practices
Guide that outlines an Installment Transaction)
Our services are
performed by programmers to develop the necessary alterations needed to improve
a client's website in order to allow the website or URL to rank higher in the
natural search engine resultsAs stated in our terms & conditions we
guarantee that we will achieve and maintain the promised amount of placements
within the month contract term as long as the changes that we apply are not
removed or altered and the suggestions that we make are followed as necessary
Once work is completed we provide a detailed email showing all the changes that
have been made and if there are some things that might interfere in this case they had an email where it was said about Duplicated Content issues which is a big issue to rank a website
MrO[redacted] is claiming that he did not receive the work or services
provided by the outlined timeframe which is explained in our terms and
conditions that the client signed and agreed toPer these terms and conditions
we have approximately 3-weeks to develop and complete the onpage SEO
code/changes to the client's websiteThe terms explain that the 3-week time
frame begins after we have received the proper access to the client's website
as well as suggested keywordsThe client sent us this information on March 18,
The email showing the onpage SEO code/changes we made to www.o[redacted]lawcom was sent to the client on
April 23, 2015, which was within the 3-week timeframeThe client also spoke
with their representative regarding this email and the changes made, at which
time the client approved the changes made to their websiteA ranking report which lists all of the
achieved results is provided approximately within days after the changes
have been completedOn July 1, the client's first ranking report was
generated and sent to the clientThis report was also uploaded to our online
database in which the client is provided with access to hours a day and
days a weekThis report shows the initial progress that the client's website
has made since our changes had been appliedIn the attached report you can see
that the client had achieved first page placementThe contract package in
which the client signed up for was for a guaranteed first page placement, initial report shows that we went above and beyond our guaranteeOur
services have clearly been provided as describedThis evidence shows that the
client received the work he was promised in a timely manner as well as the
guaranteed achieved resultsThus proving that the service was in fact provided
and as described
This is an attempt by the client to take the work we have done
without paying for itThis is not a product that the client can simply return
Many hours have been spent on programming work which has been completed and
results have been achieved as guaranteed and outlined in the contractThe
client agreed to the cancellation policy which also was signed by the
clientThe claim for cancelling a recurring transaction is not applicable
because the client agreed to pay the contract total of $8,in the form of
the payment segments outlined in the credit card authorization form
Preliminary Report is Run when we get client first before our work has been applied: http://www.dcmmoguls.com[redacted]7/6753_1.pdf
First Ranking Report is run with in to days after our work has been applied and propagated through Google and other major search engines: http://dcmhosting.com/reports/o[redacted]law_07012015/

This client signed and
verbally agreed to a contract with our company on October...

16, 2014, at which
time we began working right away. The client was continuously difficult to get
a hold of and failed to provide requested information in a timely manner.
However we continued to work and do additional research in order to complete
the programming portion of the work as necessary so that we would achieve the
guaranteed results. We have made multiple attempts to assist this client to no
avail. Per our terms and conditions once the work was completed we sent the
client the completed work to self install, unfortunately the client failed to
install the programming that we spent extra time creating and that is why he
has yet to see the promised results. Below is an excerpt from the terms and
conditions that the client signed and agreed to:
 
“DCM will not be liable for non-positioning and non-delivery of placements and positioning if DCM is not given access to add
the necessary SEO code (set-up files) onto client’s website via correct and accurate FTP access information and/or CMS administrative access information when necessary. If client fails to provide accurate and complete website access in a timely manner or the access does not give DCM the ability to apply SEO code (set-up files), they will then be created to the best of DCM’s capabilities without proper access to the client’s website. The SEO code (set-up
files) will then be sent to client and/or client’s agents for self-installation.”
 
Instead of responding to us
so that we could assist in installing this work the client avoided us. We also
faced multiple payment issues with this client, there were many declined
payment as well as the client providing fraudulent payment information. The
payments we did receive, the client attempted to process chargebacks on,
fortunately his credit card company agreed that we did in fact meet the terms
of our contract and his chargebacks were dismissed. Now this person is
attempting to slander our good name. This complaint has no bases and we would like for Revdex.com to delete it from the records  because this client is Slandering our name, this may result in us taking legal action against this individual. This is our only respond will be to this person.

The client cannot reject our claim and state that this is a
matter of principalIt is unethical to file a complaint against a company who
did nothing wrongThe only reason their website went offline was because they
let their contract lapse with their previous companyDCM stands behind our
work and the quality of that workWe cannot be held responsible for not
delivering on a service that we were NEVER contracted to doThe contract has
already been provided as proof, showing that we were not contracted for Hosting
nor were we contracted for web designThe only reason we agreed to a refund
was because we were trying to satisfy an obviously upset client for downtime
that was affecting their business but was not due to our fault, so when it
comes to principals we did everything in our power to help them out of good
faithWhen their previous company took their website down, we offered to help
recover and rebuild itHowever, this process was going to take several days,
but the client was angry and did not waitEven after we offered the refund
they chose to do a fraudulent chargeback (as is documented by American
Expresses ruling in DCM's favor)They cannot now claim foul play because their
attempt to recover funds under statements didn't go in their favor and
all this after we offered in writing to provide a refundNo more correspondence will be made with this clientThanks

Top notch service here. Staff was friendly, explained what was going on, gave some good tips and even tried to fix it for free.

M[redacted]  again relies on the fact that Visa or Master cards are always take clients side no matter what, they are very bias and always get money from the company in 99.9% of the time whether their client is wrong . That is why in America their is also other steps that the companies can take to protect their rights and this is what we are doing. It is just nobody wants to take Visa or Master card to arbitration and show them that this is America and if we do have contract in place signed and followed what we agreed in the cotract, their should not be a bias action against company, but visa and master card alleyways do . Anyway we will do what we can to make sure we get what we worked for, so people would not just call visa or master card and say some BS and take the money back without any real proof. No more responses will be made on our Part.

First of all this is a business who probably
deals with these sorts of things all of the time.  Their response to all
credit card companies was the same.  I would venture to say Orlando credit
card company is another company they screwed over.  My company name is
O[redacted] law firm, PLLC.  They produced no work product within 90 days and
I sent an email cancelling their service.  They told me repeatedly over
the phone and highlighted in their agreement that if their work was to no
satisfaction in 90 days I could cancel.  I sent an email less than a week
before the 90 days saying I would cancel and I wanted a refund in full. They
told me to give more time.  when this was neither accepted or denied I
said I wanted to cancel.  One month later another employee said my rep was
not there anymore and they produced a horrible service not giving what we
agreed to I said I cancelled anyways and that this was not what I asked.
 the response was we are in a contract and I am bound to pay no matter
what.  they had no intention on helping.  this is a standard response
to complaints they probably get often which is why my company name is not even
correct.  
I was tricked into this agreement told and retold about the 90 day money back
guarantee pointed to this section multiple times told I would get 15 of my
chosen 100 terms on first page of google or money would be refunded.
 nothing was done in 90 days nothing and so I cancelled.  they act
like they worked they did not.  they are putting more work responding to
complaints then they ever did on work. I just want people to know about their practices and to not be tricked as well.
Complaint: 11017368
I am rejecting this response because:
Regards,
[redacted]

Complaint: 11512563
I am rejecting this response because:The services had NOT been performed at all.  I made the fact that I was not satisfied that the services have not been performed.  They did not make the improvements that were specifically discussed (i.e.e a blog on my website) which is still not completed.I made a complaint to my credit card company and - after an investigation they reversed the charges.  
The fact that their business practice is to send clients to collections, when it has been determined that their services were not performed is bad business practice, and it is likely a violation of Cal. Bus. and Prof. Code section 17200.
Regards,
M[redacted]

Just completed my third site with him and his team's help and they continue to offer the same extremely high standards of design, flexibility and service.

Complaint: 11439934
I am rejecting this response because:Dot Com Media Moguls contacted me via the telephone in late October of 2015.  On the phone they told me how optimizing my website would increase it visibility and in return increase the number of people contacting my website.  Their representative explained how many of their customers increase the amount of their business revenues through this form of advertising.  Before signing the document, Nick their tech person said he would remake my website in order to close the deal.  Although it was not written in the contract, it was definitely discussed and agreed upon.   After hearing the response from [redacted], I guess I should have not trusted DCM and insisted that the reconstruction of the website be in the written contract.  Since filing the complaint, Nick ask me to retract the complaint and he would redo the website as originally agreed on.  He said that he would complete the new site during the next 10 days.  After 8 days,  I have yet to see any portion of a new improved site nor has Nick ask me the appropriate information to rebuild a new site.  In the past, whenever I had a website constructed it was usually completed in less than two weeks. In every case, there was always a lot of communication between the website engineer and me.  Unfortunately, this has has not happened here.  I resent the fact that they have twisted the truth.  I am not extorting them for any free service and this is a bunch of nonsense.   It is amazing that their response to other complaints is that everyone is trying to extort something from them.  They seem to forget, they have already been paid by me $5,500 and still have not rebuild the website as originally understood.  Who got extorted?  They got my money and I got a bunch of broken promises.         
Regards,
Stephen [redacted]

Complaint: 11512563
I am rejecting this response because:
The response is very concerning as the Company does not address the fact that 1) The credit card company mad e a determination that the services were not provided appropriately. and 2) the Company does not address or acknowledge that since its services were not provided, they breached the contract and as such no money is due, 3) the Company's actions are so outrageous that if the Company does not pull back on the collections company, and respond to this complaint, I will be forced to bring formal legal action against them, including a quasi-class action (representative action) pursuant to Cal. Bus. and Prof. Code section 17200, as well as a breach of contract cause of action, and breach of fair dealing, etc.  Per California law, the representative action allows for the recovery of attorneys fees, since is was the Company's common business practice to pray upon the public at large.
 
I look forward to the Company's timely response.
 
 
Regards,
M[redacted]

It has been great working with Dot Com Media Moguls over the years on our website and online marketing. They are a great bunch of people and genuinely care about my business and the services they are providing me. Any issues that have come up they handle very professionally. I am a very happy client. Thanks.

Complaint: 11512563
I am rejecting this response because:
The services had NOT been performed at all.  I made the fact that I was not satisfied that the services have not been performed.  They did not make the improvements that were specifically discussed (i.e.e a blog on my website) which is still not completed.
I made a complaint to my credit card company and - after an investigation they reversed the charges.  The fact that their business practice is to send clients to collections, when it has been determined that their services were not performed is bad business practice, and it is likely a violation of Cal. Bus. and Prof. Code section 17200.
Regards,
M[redacted]

We have been in continuous contact with this client, before and after he filed this complaint. The client did contract us to perform optimization services on his website www.[redacted]cpa.com. We are currently working on his site and since we began working the client has earned over 400 1" page...

placements on the major search engines. The complaint that he has filed states that he contracted us to perform web design and optimization work, which is not accurate. As you can see in the attached contract which the client signed and agreed to there is no mention about web design work at all. It does however detail what optimization steps we will take in order to achieve increased organic placements. It also clearly states that we guarantee to achieve at least 15 1" page placements. We have in fact achieved almost 30 times that number of results. We ran a report prior to beginning any work on the client’s website and that report clearly showed that the client had zero placements on the first page of Google, 2 results on Bing and 3 on Yahoo. After our optimization that is proven to be successful since the client now has 232 1" page placements on Google, 70 on Bing and 67 on yahoo. We have attached the detailed report for your review as well, which can be validated simply by going to Google, Yahoo and Bing and simply searching for the keywords listed.The client is unhappy with aspects which we were not responsible for changing such as the look of the site or the likeability of his site in the eyes of his clients. We did recommend site design as we believe it to be an important aspect in client conversion, however Mr. [redacted] decided against the design based on the price point. Regarding receiving our reports, we explained our timeline to the client and informed him that reports were issued in a timely manner as explained previously in his terms and conditions, as well as in a service timeline information sheet that was sent to the client when he began working with DCM. He has received a total of 7 reports since he began working with DCM in October 2015. The client has spoken to his account representative weekly, he has also spoken with upper management. Any message that he left with the receptionist were taken, and calls were always returned.The validity of these claims should be closely evaluated since all of the statements made in this complaint are false. The other concern is that instead of allowing us to compensate his obvious concerns whether they were legitimate or not for the sake of customer service were countered with threats of negative reviews if a full refund were not issued. It seems that this client is a fan of extortion tactics and that is obviously an enormous concern for us.Regards,[redacted]

The client cannot reject our claim and state that this is a
matter of principal. It is unethical to file a complaint against a company who
did nothing wrong. The only reason their website went offline was because they
let their contract lapse with their previous company. DCM stands behind our
work and the quality of that work. We cannot be held responsible for not
delivering on a service that we were NEVER contracted to do. The contract has
already been provided as proof, showing that we were not contracted for Hosting
nor were we contracted for web design. The only reason we agreed to a refund
was because we were trying to satisfy an obviously upset client for downtime
that was affecting their business but was not due to our fault, so when it
comes to principals we did everything in our power to help them out of good
faith. When their previous company took their website down, we offered to help
recover and rebuild it. However, this process was going to take several days,
but the client was angry and did not wait. Even after we offered the refund
they chose to do a fraudulent chargeback (as is documented by American
Expresses ruling in DCM’s favor). They cannot now claim foul play because their
attempt to recover funds under false statements didn’t go in their favor and
all this after we offered in writing to provide a refund. No more correspondence will be made with this client. Thanks

We are rejecting this response from DCM. This company can try to couch this anyway they like but they are a fraudulent company. This is supported by the various other claims folks have made to Revdex.com within the past year. A company does not have that many complaints filed due to so many misunderstandings if they have not misrepresented themselves or not performed work as agreed.
There are several emails back and forth between various people at DCM and us that completely contradict their assertions made in this response. The emails speak for themselves and represent the true meeting of the minds that was present for both sides. The very fact that they offered to refund some payment that was made is proof they felt a responsibility for what had happened.
Putting aside the hosting of the site, this company did NOT do the work they were contracted to perform and the relationship was terminated because of the lack of trust and faith in the company, it's owner Nina, and the sales rep Nick who should not be allowed to sell anything in the future. They were unable to perform the work they allege they were contracted to do and admit they could not do it.
We maintain this company is fraudulent and are not accepting this false and inaccurate representation of what happened. We are seeking a refund for the harm that was done to our company during the short time we tried to conduct business with them. No one with a brain can read the emails that were sent back and forth during the relationship and find DCM's version to hold any weight. This is a made up fairy tale they have created after the fact to save face and cover their mistakes. They contradict themselves throughout their response. This is a matter of principle for us so that others can see what this company is like. We are also contacting Avvo since they were at an event sponsored by Avvo and how we found out about them and any other place we can to help get the word out about this company. We will not tell a tale; we will simply send them the email correspondence and let folks decide for themselves.
We are a small company that put our faith and trust in DCM and suffered because of it. It is laughable that they assert our only basis for writing this complaint is due to a credit card company who had not even made a final decision at the time of this complaint. Regardless of what amex decides we feel it is important to make sure others can understand the need to stay away from this company. Thank you for your time.

none;">We have been in continuous contact with this client, before and after he filed this complaint. The client did contract us to perform optimization services on his website www.[redacted]cpa.com. We are currently working on his site and since we began working the client has earned over 400 1" page placements on the major search engines. The complaint that he has filed states that he contracted us to perform web design and optimization work, which is not accurate. As you can see in the attached contract which the client signed and agreed to there is no mention about web design work at all. It does however detail what optimization steps we will take in order to achieve increased organic placements. It also clearly states that we guarantee to achieve at least 15 1" page placements. We have in fact achieved almost 30 times that number of results. We ran a report prior to beginning any work on the client’s website and that report clearly showed that the client had zero placements on the first page of Google, 2 results on Bing and 3 on Yahoo. After our optimization that is proven to be successful since the client now has 232 1" page placements on Google, 70 on Bing and 67 on yahoo. We have attached the detailed report for your review as well, which can be validated simply by going to Google, Yahoo and Bing and simply searching for the keywords listed.
The client is unhappy with aspects which we were not responsible for changing such as the look of the site or the likeability of his site in the eyes of his clients. We did recommend site design as we believe it to be an important aspect in client conversion, however Mr. [redacted] decided against the design based on the price point. Regarding receiving our reports, we explained our timeline to the client and informed him that reports were issued in a timely manner as explained previously in his terms and conditions, as well as in a service timeline information sheet that was sent to the client when he began working with DCM. He has received a total of 7 reports since he began working with DCM in October 2015. The client has spoken to his account representative weekly, he has also spoken with upper management. Any message that he left with the receptionist were taken, and calls were always returned.
The validity of these claims should be closely evaluated since all of the statements made in this complaint are false. The other concern is that instead of allowing us to compensate his obvious concerns whether they were legitimate or not for the sake of customer service were countered with threats of negative reviews if a full refund were not issued. It seems that this client is a fan of extortion tactics and that is obviously an enormous concern for us.
Regards,
[redacted]

Mr. M[redacted] contracted our company for SEO services with a 12 month commitment on 01/12/16. We were hired to improve the client's search engine placements for his website, www.plg1.com. As part of the SEO contract we also agreed to post blogs monthly to his blog. The blogging aspect of...

SEO is done after the programming work has been completed. We are very successful at this service and therefore we offer a specific guaranteed result. We do require a 12-month commitment and we provide the first report with results in month 3.  The client was impatient and issued a chargeback against his payment with Visa in February, that is just 1 month after the client signed up. He did not give us a chance to complete any results before he issued this chargeback under false pretenses, stating that the services were not provided. We did complete the programming work and were not even able to complete installation. We did send the client to collections as is our policy for defaulting on the contract and issuing a chargeback.  
I have attached a copy of the signed contract detailing the services purcahsed as well as the terms and conditions detailing the process, timeline and guarantee.

Complaint: 11439934
I am rejecting this response because:
Dot Com Media Moguls contacted me via the telephone in late October of 2015.  On the phone they told me how optimizing my website would increase it visibility and in return increase the number of people contacting my website.  Their representative explained how many of their customers increase the amount of their business revenues through this form of advertising.  Before signing the document, Nick their tech person said he would remake my website in order to close the deal.  Although it was not written in the contract, it was definitely discussed and agreed upon.   After hearing the response from [redacted], I guess I should have not trusted DCM and insisted that the reconstruction of the website be in the written contract.  Since filing the complaint, Nick ask me to retract the complaint and he would redo the website as originally agreed on.  He said that he would complete the new site during the next 10 days.  After 8 days,  I have yet to see any portion of a new improved site nor has Nick ask me the appropriate information to rebuild a new site.  In the past, whenever I had a website constructed it was usually completed in less than two weeks. In every case, there was always a lot of communication between the website engineer and me.  Unfortunately, this has has not happened here.  I resent the fact that they have twisted the truth.  I am not extorting them for any free service and this is a bunch of nonsense.   It is amazing that their response to other complaints is that everyone is trying to extort something from them.  They seem to forget, they have already been paid by me $5,500 and still have not rebuild the website as originally understood.  Who got extorted?  They got my money and I got a bunch of broken promises. 
 
 
 
 
 
 
 
Regards,
Stephen [redacted]

Complaint: 11512563
I am rejecting this response because:
The response is very concerning as the Company does not address the fact that 1) The credit card company mad e a determination that the services were not provided appropriately. and 2) the Company does not address or acknowledge that since its services were not provided, they breached the contract and as such no money is due, 3) the Company's actions are so outrageous that if the Company does not pull back on the collections company, and respond to this complaint, I will be forced to bring formal legal action against them, including a quasi-class action (representative action) pursuant to Cal. Bus. and Prof. Code section 17200, as well as a breach of contract cause of action, and breach of fair dealing, etc.  Per California law, the representative action allows for the recovery of attorneys fees, since is was the Company's common business practice to pray upon the public at large.  I look forward to the Company's timely response.  Regards,
M[redacted]