Dr. Green Management, Inc.

Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: *** * Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello Mr***,
We do apologize for the inconvenience of the situationAfter looking into the account, it should have
been on hold after you had spoken with one of our representatives so no more applications should have doneWe certainly don't want to be servicing anyone's lawn that doesn't want us toAgain we apologize for the inconvenience; we are bringing the account to a zero balance and we are removing your contact informationWe value your business and hope you have a good day

Thank you for taking the time and writing to us with regards to the concerns you had with us this past season. We are sorry that you have not been happy with the services. Reviewing your account, we are showing that you were setup on our Very Best Treatment plan; which includes
season long fertilizers, season long weed control, crab grass control surface insect control, and grub control. While we are at the property the technician's are assessing the lawn and will leave behind the recommendations and suggestions they feel is the best for the lawnProblems with fungus can take some time to show in the lawn as it happens over a long period of time. With the services that you have unfortunately the fungicide treatment is not included as not all our customer's have this issue. As discussed on the phone we can always have the visit completed for you but it was going to be in addition to the regular program you have signed up for. Again, we are sorry that you have not been happy with the results in the lawn. Doctor Green would like to resolve this amicably with you and would like to offer to reduce the balance on the account from $to $96.00. We would like to continue working with you and if you would give us the opportunity to work together we are confident that we can make sure that you become satisfied with the results in the lawn. Please give us a call if you have any questions or concerns toll free at: ###-###-####. Thank you. Kind Regards, Doctor Green Services

Thank you for letting us know about your concerns. We are sorry but after reviewing your account with Doctor Green Services we are not showing an email into the office requesting to close the account down before the service had taken place. We would be happy to look into that further if
you could please provide us the representative's name that you emailed your request to. Had we been aware that you didn't want to have the services again this year, we would not have sent the technician out to complete the work. Doctor Green would like to resolve this amicably with you and has removed the bill in full (for $57.00) today. If you do have any questions or concerns please give us a call and we will be happy to help. Kind Regards, Doctor Green Services

Initial Business Response /* (1000, 5, 2014/04/09) */
Thank you for taking the time to let us know of your concernWe are sorry to hear that you did not know that the services continue from season to seasonWe do inform each of our customers upon signing up that this is the way that we
operateWe are not sure who would have been calling you to renew your service for as we do not call our active customers to reconfirm the servicesWhat we do instead is send out a number of pre-pay letters and e-mails to let you know what you were scheduled for and the cost
Again we are sorry that we are not able to continue the service in In order to resolve the matter amicably, we will remove the charge for the first fertilizer and pre-emergent crabgrass control that was applied on April 8, and bring your balance to zero
If you have any other questions or concerns, please don't hesitate to give us a call
Thank you and we hope you have a great day!

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: *** D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello ***,
We do apologize for the confusion and inconvenienceIt does state in our literature that we are a
continual service company and we will continue to come out unless notifiedWe do apologize that you were not aware of thisWe do not want to be servicing anyone who does not want our servicesThe account is cancelled at this timeWe have also made sure that the balance is removed and that your card will not be charged for the amount that you had given to a representative todayAgain, we apologize for the situation that has occurred and do value your business
Initial Consumer Rebuttal /* (2000, 7, 2015/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
OkI would think that if over half of Dr Green's complaints are similar to mine, they better change their policy, if they value a Revdex.com high ratingI should not have had to take it this far

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for letting us know about your concerns. Reviewing your account, I show that the application did go out to your property after your request for the account to be closed. Normally we are able to pull the application in time so this doesn't happen and we are sorry for the
inconvenience this has caused you. Our accounting department had the balance removed off the account in full (for $***) back on June 12, 2017. I hope that maybe one day in the future you would give us another chance to work with you again. If you needed anything else please give me a call toll free at: 1-800-465-2934. Thank you. Kind Regards, ***Doctor Green Services

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: Natalie D Office Manager
Contact Phone: ***
Contact Email: ***@doctorgreen.com
Hello Mr***,
We do apologize about the inconvenience of the current situationThe statement that was sent to
you was done by mistake, we are removing the balance on the accountWe are a continual service company which means we come out every season unless notifiedIn order to cancel accounts, we do require our customers to call in to our customer service department since we do not let our technicians cancel accountsWe do apologize that you were unaware of this policy; however, the account is cancelled, your contact information has been removed and we have brought the account down to a zero balanceAgain, our apologies on the inconvenience and we do value your business

Initial Business Response /* (1000, 5, 2014/10/10) */
Hi ***,
Thank you for taking the time to let us know of your concernWe reviewed the call into our office on October 4, Mrs*** had called into our office and requested to have the account cancelled and our
representative had offered a free re-spray of the weed control as well as a nuisance pest control applicationMrs*** accepted this offer so the account was not cancelled on this date
Our next call into the office was on April 16, after the first fertilizer was applied and the representative you spoke with offered our Dare to Compare policy because we will match and beat any of our competitor's price by 10% of the difference for the same servicesAt this time Mrs*** accepted this offer and the account was held until April 30, while she shopped around
Our next call into the office was on May 29, after two applications of fertilizer, weed control and pre-emergent crabgrass control was applied to the property
At this time the account should have been cancelled and no future applications should have been applied so we have removed the charge for the treatments completed after this conversationThis leaves a balance of $which includes the first two applications applied while the account was active and interest charges
In order to resolve this matter amicably, we are willing to reduce the balance to $if paid by October 31,
Thank you, and we will await your response
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
DrGreen is once again changing their storyI never agreed to a continue the service on October of DrGreen has conveniently left out the conversation with Julie on Decwhere we confirmed the cancellation of this account ONCE AGAIN so no service call should have ever been made in AprilWhen we spoke to *** in April, she stated that my cancelled account would be returned to a zero balance but that she would like for me to do some comparison pricing and if I found something cheaper to call her back and the price would be matched and a NEW service contract would beginAt that time it was confirmed that the account was in fact cancelled, had a zero balance and that no other services would be performed unless we called back requesting the service after any price comparison shopping was doneWe never called back because we didn't want their service even if they were going to do the price match and yet they still sent someone out to spray in MayIf we agree to anything that would be to pay for ONE and only one $application and that is for the possible misunderstanding back in April of where I agreed to comparison shop to find a cheaper price for the same serviceI told them IF I did find a cheaper price that I MIGHT give them a call back and possibly give DrGreen Services the opportunity to match the price but we didn't want any of their services regardless if we found something cheaper which is why we never called backAt that time DrGreen conveniently took it upon themselves to reactivate an account that was cancelled in October of and cancellation confirmed again in December of only to start creating a bill for unrequested and unwanted services
Final Business Response /* (4000, 9, 2014/10/20) */
Thank you for taking the time to respondWe are not sure where the miscommunication is coming from as we did review the call on October 4, and it was agreed that the account would remain activeIf you would like to listen to the call, we would be more than happy to play it for youWe were not able to locate the call on April 16, as you did not call us from the phone number that we have on fileIn order to resolve this matter amicably, we are willing to reduce the balance from $to $which is the cost of the first application of fertilizer and pre-emergent that was applied to your property on April 16, after the discussion on October 4, where it was not discussed that the account would be closedThis settlement payment would be due by November 10,
Please let us know if you feel that this is a reasonable settlement, as we do as there was beneficial treatments applied to your lawn before we were made aware that you had chosen not to use our services for the season

Initial Business Response /* (1000, 5, 2014/05/05) */
Thank you for taking the time to let us know of your concernOur records show that you had signed up for our services on September 24, It was at this time that you had accepted a free fall aeration in (which was completed on
September 27, 2013) and the Very Best Treatment Plan in for $which was paid by Mastercard on September 26,
If you are having problems with fungus, normally this can be fixed with a simple raking and fertilizerSince we have the fertilizer covered in your program, have you had a chance to rake your lawn yet this season?
Also, based on our notes from your last free service call, we recommended an aeration with an overseeding to help thicken the lawn, not a re-soddingWe do have a great deal on the overseeding right now for 20% off our regular price which would bring it to $If you are interested in adding this service in, we can your free aeration at no cost to ensure that the overseeding germinates properly
Please let us know if this is something that we can do to help you
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They guaranteed me that the fungus would be taken care of with their services, it is advertising & a gimmick to buy the servicesThey need to treat the fungus for FREE and re-aerate & overseed for free
Final Business Response /* (4000, 9, 2014/05/14) */
Thank you for taking the time to respondWhat we would be willing to do for you is to set up another free service call to have someone out to the property to come and fix the fungus for you
Also in order to resolve this complaint, we will provide you with a one time free fall core aeration with overseeing
If there is anything else we can do please don't hesitate to give us a call
Thank you and we hope you have a great day!
Final Consumer Response /* (2000, 11, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the proposal of resolving the fungus, free overseeding & aeration in the fall

Was given a quote for their step fertilizer application for $ I was on the fence about signing up so the manager added an extra incentive by offering to aerate and overseed my yard in the Fall for $ A "special rate" he called it I knew that was a good deal so I agreed to pay the $upfront in the spring of When I called in the Fall of to receive my aerate and overseed my price quote from the manager was denied It was clearly a ploy to get me to sign up for the step system which they made me pay the total amount immediately in the spring Once they had my money they knew they wouldn't have to full fill the extra "special" service that was offered me I take very careful notes and I wrote down all the details when I originally signed up The manager even told me, "This is a special deal I am giving you so you will have to tell the sales rep my name and that I ok'd it." I wrote it all down and when I called to get this service - t hey denied me that rate and tried charging me double the amount Unfortunate for them cause I was going to keep their service the next year in the hope that they could fix the terrible looking front yard that I have since going with their service

Initial Business Response /* (1000, 5, 2015/06/01) */
Contact Name and Title: *** D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello ***,
I do apologize for the situation that had happenedI did not see the previous cancellation in fall of 2014;
however, you did cancel in April and were told that the balance would be clearedI apologize for that not having happened previously and I have already cleared the balance that was on the accountI do value your business and I do sincerely apologize for the situation that has happened
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank-you for the quick response and resolutionI appreciate it and will once again consider using the service in the future

Initial Business Response /* (1000, 5, 2015/04/10) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@doctorgreen.com
***, we went above and beyond for you and your property but I believe that you had the wrong expectations and and understanding on
how lawn care worksWe did several processes free of charge that were not owed to youYou did not pay for several application that you DID orderAt this point I am going to clear the balance which in turn will stop the collection call and that will be the resolution

Thank you for letting us know about your concerns, we have reviewed your account with Doctor Green Services from the season We are sorry if there was any misunderstanding with the services that we were going to be providing to your tree and shrubs this season We are showing on
your file that you had ordered applications for this year; the first treatment was a insect and disease spray and the second visit would be a deep root fertilizer The deep root fertilizer that we apply normally not completed until the leaves on the trees have fallen, which is why we have not come by the property to complete that for you yet We are not showing that there was a request to send a supervisor over to the property to have a look at the treesWe are extremely sorry about that but we can make sure that we have someone come by and as the trees and see what the issue is that you are seeing Please let us know if we can move forward with this and have the gentleman come by the property If you would like to discuss this further you can call us toll free at: 1*** Thank you and we hope that we can continue working together. Kind Regards, Doctor Green Services

Initial Business Response /* (1000, 5, 2015/07/15) */
Contact Name and Title: *** D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello Mr***,
We do apologize for the current miscommunicationWe certainly do not want to be servicing someone that
doesn't want our servicesAfter looking into the account, it should have been cancelled back in MarchWe apologize about the additional service that you did not ask for; however, we are removing the current balance so that it is at zero and no money is owedAgain, we apologize for the inconvenience and do value your business
Initial Consumer Rebuttal /* (2000, 7, 2015/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted their response as I don't have to pay for service that I had not requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: *** D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello ***,
We do apologize for the inconvenience with the situation that has come aboutWe apologize, but we do
not provide refunds for services renderedOur services are scheduled as a program to get the lawn in ideal conditionIt is a process that does take time; it takes more than two applications to change the status of the lawnIt generally takes up to a full season, if not multiple, to get the lawn into ideal shapeWe apologize if this was not thoroughly explained to you previously

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: *** D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@doctorgreen.com
Hello Mr***,
We do apologize that you received unwanted servicesOur policy is continual service, which
means it carries over from year to year unless notified otherwiseWe do apologize that you were unaware of this, we certainly don't want to treat anyone's lawn that does not want itWe have removed the bill from the account so that it is at a zero balanceAgain, our apologies on the inconvenience and we do value your business
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this response as long as DrGreen STOPS Billing me and attempting to collect on this via constant phone calls, emails and mailingsAlso, I never signed nor agreed to any AUTOMATIC ANNUAL SERVICE AGREEMENTDrGreen just implies forcefully that this is a term of using their servicesAgain, I was NEVER contacted in authorizing any lawn servicesNor, am I even the current home owner of said propertySo per DrGreen's reply to close this account is acceptable

Initial Business Response /* (1000, 5, 2014/11/06) */
Contact Name and Title: *** *** VP Of Sales
Contact Phone: XXXXXXXXXX
Contact Email: ***@doctorgreen.com
This account will be refunded with in the next hoursThis should of already been done and will get completed asap

Complaint: ***
I am rejecting this response because: I never told you it was my ex husband, I said it was my exYou never asked me if I was referring to a husband or a boyfriendWhy did you assume I was married? This goes to show how sneaky your company is and how YOU should learn from this and make sure the person that YOU are speaking with assumes responsibility for the account!!! Not the person that owns the home! Read your reviews!! Not good at all!!!!
Sincerely,
*** ***