Dr. Green Management, Inc.

Initial Business Response /* (1000, 5, 2014/11/06) */
Contact Name and Title: [redacted] VP Of Sales
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@doctorgreen.com
This account will be refunded with in the next 48 hours. This should of already been done and will get completed...

asap.

Initial Business Response /* (1000, 5, 2015/05/07) */
Contact Name and Title:[redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@doctorgreen.com
At this time your account is fully cancelled out and you will not receive any further treatments. I have also removed the...

balance from this account which will bring the balance to 0.

Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello Mr. [redacted],
We do apologize about the current inconvenience. We certainly don't want to treat someone's home...

unless they want us to. Your account has been cancelled and after looking into the account we have removed the balance on the account bringing it current. Again, we apologize for the inconvenience and do value your business.

Mr. [redacted]'s account has been cancelled and the bill has been written off. I would like to work for the [redacted]'s in the future and they can reach me directly at [redacted].ThanksMark

Initial Business Response /* (1000, 5, 2015/04/28) */
Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@doctorgreen.com
At this time this issue has been brought to my attention and the President of the companies attention. We will be sending out [redacted]...

W who is the production manager for your area who will discuss a plan for this property. I will continuously update these notes until this matter is fully resolved with a far solution to this issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After over a week of dealing with the very unprofessional "president" of the company, we have ultimately gotten no where. He sent out a "supervisor" to our look at our lawn who basically told us our lawn isn't dead and that he could bring it back...the point isn't to wait months or even years to see if the lawn will come back, Dr. Green killed it and they need to fix it back to how it should look in May in [redacted] like everyone elses lawn looks. The president [redacted] called me after [redacted] came out and essentially said [redacted] said your lawn isn't dead,to which I told him he hadn't seen it and I welcomed him to come meet with my us on my property. He proceeded to ARGUE with us on the phone telling us we are unreasonable and our lawn doesn't need to be re-sodded. He then said he would come out Friday, then called back and said he would come out on Tuesday May 5. I let him know he could meet us at 3pm but he was NOT permitted on our property unless we were present. I received a phone call from my neighbor who said he was at my house walking my lawn at 12:30, WITHOUT MY PERMISSION, and trespassing. He rang my neighbors doorbell to see what other information he might could get before he was going to meet with me at 3, VERY UNPROFESSIONAL FOR THE PRESIDENT OF THE COMPANY! Not only did he trespass on my property after I told him not to, he then brings my neighbor into all of this. When I arrive at 3:00 to meet with him, he begins the conversation asking me about my neighbors yard and why their yard looks bad, trying to imply my yard has something to do with theirs. THIS IS NOT ABOUT MY NEIGHBORS LAWN, THIS IS ABOUT MY LAWN THAT I PAID FOR DR GREEN TO FERTILIZE AND THEN THEY IN TURN KILLED IT.He basically talked about my neighbors lawn the whole time he was here implying that it had something to do with mine and it could have run down hill and gotten into my lawn. Unbelievable, so then we go in the backyard, which is worse than the front yard, my neighbors back yard is perfectly fine, there is a fence in between our property so the wind couldn't have sprayed the toxic chemicals dr green sprayed on my yard into my neighbors. He said he could see dead areas and would get back to me the following day with a solution.He also implied that we could have sprayed round up on our own yard to kill it. What homeowner is going to spray round up on their own yard to kill it, who is looking for a nice lawn?!? I informed him that an acceptable solution is not them seeing if they can spray stuff on the lawn and waiting and seeing if it will come back in months. He was ABSOLUTELY the most unprofessional person I have ever dealt with. He rings my neighbors doorbell when they have a new baby sign in their front yard that they just brought a baby home from the hospital and then he tries to start an argument with my neighbor on my property where he has already trespassed. You cant make this stuff up!
I receive an email from [redacted] yesterday with his solution, which is basically NOT a solution. He blamed the way my lawn is on my neighbors, which again, HAS NOTHING TO DO WITH MY LAWN. It was obvious when he came to trespass on my property before our meeting he was trying to get info to build his story to deflect blame on something completely irrelevant. He then states that on the date of service he checked the guy who sprayed batch of chemicals and there were 7 other houses sprayed on that same exact day that were all fine. Which is COMPLETELY in accurate for many reasons. They came back to re-spray for a certain type of weed, poa annua. So I find it hard to believe everyone else he sprayed that same day was specifically for that weed.We were told by [redacted] who sprayed our lawn that he mixed the batch strong specifically for this weed. Second of all, if he checked the batch on the 25th, and the GPS of the drivers location on the 25th, thats great and all but the guy came and resprayed our lawn on the 24th NOT the 25th, so his whole response is based on the 25th which doesn't apply to my situation and gives them absolutely no merit here. Again, the most unprofessional "business" I have ever worked with. No wonder all of their reviews on yelp say the exact same thing I have to say and there are over 70 of them. The president of a business should never come to a paying customers house and blame them and make up tons of lies and excuses, ask us to take down negative reviews and expect everything to be ok. So very unprofessional. Give us our money back and make the situation right. THEIR RESPONSE IS COMPLETELY UNACCEPTABLE TO US.
Final Business Response /* (4000, 15, 2015/05/21) */
This is going through a legal matter and our lawyers are working with their lawyers to get this settled. We have responded to it and at this time there is nothing else the Revdex.com can do.
Final Consumer Response /* (2000, 20, 2015/05/28) */
Fwd: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
2 messages
[redacted] Thu, May 28, 2015 at 9:56 AM
To: [redacted]@chicago.Revdex.com.org
[redacted],
We have reached an amicable agreement with the company involved in this dispute and would like to make that clear with the Revdex.com. How can we go about doing that and receive confirmation from the Revdex.com to the company that we did such an action.
thanks,
[redacted]

Initial Business Response /* (1000, 5, 2014/06/04) */
Thank you for taking the time to let us know of your concern. Our records show that you had signed up for our service on March 24, 2012 and it was at this time that we had explained to you that the service would continue from season to...

season and for a change in service to call our office. This is also noted on all invoices that were left at your property in 2012 as well as 2013, and on a number of pre-pay letters that were mailed as well as e-mailed to you.
The first call into our office to let us know that you had decided not to use Dr. Green Services was on May 27, 2014. As soon as you let us know that the services would not be required this season, we cancelled the account. This was however after three applications of fertilizer, pre-emergent weed control, post emergent weed control and a core aeration had been completed.
Since you had said that you cancelled the service on six different occasions, would you happen to have a name of the representative that you had spoken with, when this was and also if they provided you with a reference number to confirm the cancellation?
In order to resolve the matter amicably, we are willing to reduce your current balance of $120.00 to $90.00. This settlement payment is due by June 23, 2014.
Please let us know if this is something we can agree on.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm attaching a file of an invoice sent to me by Dr. Green (reference the Joliet address in the original complaint). If you'll observe on 4/26/2014, there is a charge back credit of $55.00. This was not done because of no reason. I called Dr. Green and advised them of the previous calls made to them concerning the discontinuing of service. The subject on the phone agreed to return the balance owed at the time and discontinue my service. I don't run Dr. Green, but it would seem to me that if you wanted to find out the name of maybe one employee who did not cancel the service when requested you can track down whomever returned the $55.00 fee on 4/26/2014.
I am a disabled service member who returned from Afghanistan at the end of last year (December 2013). I am forwarding the proceeds of this Revdex.com complaint to a few hundred of my friends in the military who reside mostly in the Chicago-Metro area as well as posting my experience with Dr. Green on Facebook.
File attached.
Final Business Response /* (4000, 9, 2014/06/18) */
Thank you for taking the time to respond. It is our understanding, based on your account that we had not received a formal cancellation on your account until May 27, 2014. As soon as the request was received, the changes were made to your account.
Here at Dr. Green Services we believe in maintaining good customer relations and it is for this reason that we have made the decision to waive the current balance of $121.30 currently owing on the account.
If there is anything else we can do for you, please don't hesitate to give us a call.
Thank you.
Final Consumer Response /* (2000, 11, 2014/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/11) */
Thank you for taking the time to let us know of your concern. Our records show that you had originally signed up for our services on June 18, 2012 and it was at this time that we had explained that our services do continue from season to...

season, so if you need to make any changes to your account, we would just need a call into Customer Service to make those changes. In 2013 we visited your property on April 2 and the we received a call that same day to cancel the account.
Based on our review, we have found that the services were reactivated on January 15, 2014 when Mr. [redacted] spoke with one of our sales representatives. The first application of fertilizer with pre-emergent crabgrass control was applied on your property on April 11, 2014 as per the agreement made in January.
We do apologize if you were not aware that the services had been re-ordered however you have recently spoken with a representative in our office and we have agreed that we will not bill you for the service provided although it was a highly beneficial service.
If you are interested in lawn care in the future, we would be more than happy to help you.

Initial Consumer Rebuttal /* (2000, 7, 2014/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Interesting feedback, as I also called customer service today and they indicated that my record said service had been cancelled. I also talked to my husband who indicated he told Dr Green that WE WERE NOT interested in your services. I would suggest you start recording the calls of your sales people as they seem to be signing up clients who have no interest in your services.
If I had to file a complaint with the Revdex.com last year what made you think I would have interest in your services this year?
I have no interest in the unethical practices of Dr. Green. Please remove my name and number from all your databases and do not ever contact us again.
Consumer Response /* (3000, 12, 2014/08/05) */
7/18/14
I filed a claim with the Revdex.com back in May after Dr. Green came out without authorization and sprayed my lawn. Dr. Green resolved the initial complaint by indicating I would not be charged for the service.
I am now receiving calls daily and bills in the mail from Dr. Green once again trying to charge me for the service that they were not authorized to perform. This is becoming harassment and I want the calls and bills to stop immediately. I'm tired of sending in letters with the bill indicating why I am not paying as well as explaining this to each and everyone person who calls to collect the bill. Clearly this company doesn't know how to operate a business if they can't even do what they promised to do in the first place.
Fw: Revdex.com Complaint Case# 94510056 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
1 message
[redacted] Tue, Jul 29, 2014 at 9:16 AM
Reply-To: [redacted]
To: "[redacted]@chicago.Revdex.com.org"
Dear Ms. [redacted]
I have continued to receive calls from the company, but they have not resolved the matter, despite the fact I repeat the story to them every time they call. They mention they will make note of it on my file, and then someone else calls the next day and claims to have no information about my account.
Thank you,
[redacted]
I want this debt to be cleared from my account, I want to stop receiving bills and ALL phone calls from Dr. Green to try and collect payment.
Business Response /* (4000, 13, 2014/08/05) */
8/4/14
Thank you for taking the time to let us know of your concern. We have reviewed the account and found that we had agreed to remove the charge for the first fertilizer and pre-emergent that was applied to your property on April 11, 2014. We are showing that the request to remove the charges had been made but the adjustment was not. Please accept our apologies for this error but we have removed this charge off of your account effective August 4, 2014.
If you would like a zero balance statement sent to you, please feel free to give us a call.
Thank you.

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello [redacted],
We do apologize about the delay in your refund. It has been submitted and we are processing it today. You...

will see it show back on your card within a couple of business days. If you would like, we could provide you with a reference number for your records after it is processed. Again, we apologize in the delay and do value your business.

The [redacted]s Did prepay for 4 applications on the lawn in 2015. We actually performed 5 fertilizations on the lawn, one was free.  A free grub control application was provided. A free insect control was provided, and a free nuisance pest application was provided. Free aerations were...

offered to new customers that prepaid for 7 applications. $578.88 would have been the correct prepay for all of the services that we did provide last season and $248.62 was what was paid. I am writing off the $69 charge from this years treatment although there are no requests to cancel the account in either the off season or last year.

Initial Business Response /* (1000, 8, 2015/04/24) */
Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@doctorgreen.com
Hi [redacted], you account is fully cancelled out and there is no charges on there currently. I want to thank you for the...

business last year and if you need any further assistance please do not hesitate to call.
Initial Consumer Rebuttal /* (2000, 10, 2015/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for taking the time and writing to us with regards to your concerns, we have reviewed your account with Doctor Green Services in the 2017 season.  After looking into your account further, we are showing that we received a phone call into the office on August 10, 2017 requesting the...

account to be closed down.  At this time, the account was closed as per your request as you informed us that you have prepaid another company.  We had completed 3 applications on the property (May 18, 2017; June 5, 2017; and June 15, 2017), the payment that you did make of  $303.99 only covered a portion of the services completed. With the services that you ordered, we do offer additional retreats as needed between the regular services.  With the information we are showing, when you called in about the weeds your next application was going to be completed shortly (which included weed control).  We would have liked the opportunity to continue working with you this season and make sure that you are seeing the results in the lawn.  The outstanding balance on your account today is $100.86.  Doctor Green Services would like to resolve this amicably with you and would like to offer to settle the balance at half, this would bring the outstanding balance to $50.43.  If you have any questions or concerns please call us toll free at: 1-800-465-2934 and we will be happy to discuss this further.  Thank you.Kind Regards, Doctor Green Services

Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello Mr. [redacted],
We do apologize about the current inconvenience. We certainly don't want to treat someone's...

home unless they want us to. Your account has been cancelled and after looking into the account we have removed the balance on the account bringing it current. Again, we apologize for the inconvenience and do value your business.

Thank you for letting us know about the concerns you had with Doctor Green Services.  After reviewing your file from the 2014 and 2015 season with Doctor Green, we are showing that your prepayment of $757.14 was for the services completed in the 2014 season. During the 2014  season we...

did receive a couple of phone calls from you with regards to your concerns about when services will be completed, as well as to discuss what was completed on the visits.  As discussed over the phone, some of the treatments we do apply are liquid applications so there would be no visible signs of the application on the lawn, however the results would still be there.  If there are very any problems we are always happy to send the technician back to the property and apply again.  We did send one of our supervisor's over to your property in the fall of 2014 to as the lawn and at this time we are showing that he did leave some recommendations and suggestions to improve the lawn further.  Please keep in mind that lawn care is a process and does require a lot of team work.  We will come out and complete the services ordered and we do need you to complete the proper watering, cutting and seeding instructions left behind from our technicians.  With working together you will see the lawn get better with each application but can take time.  On March 19, 2015, we are showing that you had made a new agreement with the sales representative (Drew) for the 2015 season.  During this call, we are showing that he have given you some extra discounts and removed a portion of the bill due to you not being satisfied with the services the year before.  At this time, you had agreed that you would make the full season payment after the first weed control application was completed.  We had come out for 6 applications in the 2015 season with out any payments made.  We had tried on a number of occasions to speak with you about the balance on the file, but with out being able to discuss the account with you we were left no other choice but to send your account to our third party collection agency.  We are sure that if we had the opportunity to speak with you before the account was sent over to the collection agency we would have been able to resolve the account amicably.  Unfortunately, due to the account being in their hands you would need to speak with them about the balance on the file.  If you would like we would be able to provide their contact information.  Thank you. Kind Regards, Doctor Green Services

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello [redacted],
We do apologize for the confusion and inconvenience. It does state in our literature that we are a continual...

service company and we will continue to come out unless notified. We do apologize that you were not aware of this. We do not want to be servicing anyone who does not want our services. The account is cancelled at this time. We have also made sure that the balance is removed and that your card will not be charged for the amount that you had given to a representative today. Again, we apologize for the situation that has occurred and do value your business
Initial Consumer Rebuttal /* (2000, 7, 2015/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ok. I would think that if over half of Dr Green's complaints are similar to mine, they better change their policy, if they value a Revdex.com high rating. I should not have had to take it this far

Initial Business Response /* (1000, 5, 2015/05/13) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@doctorgreen.com
Hi [redacted], I will be out today to address this issue and I will call you prior to arrange a time. I will make sure that this is...

address asap and I am sorry for the current delay. This matter is my main focus on getting resolved.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company GM called me the next morning and visited my property to evaluate the issues. They offered to repair all the damage.
Will keep this complain open until everything is resolved and will update with the progress.
Final Consumer Response /* (3000, 17, 2015/06/03) */
It's been two weeks since the last contact from Doctor Green and nothing has happened. I called 3 times trying to get a commit date from them but so far no luck. Their customer service analyst cannot commit to anything and will not escalate to the management. I asked twice for a call back from their supervisor or manager but it never happened.
Final Business Response /* (4000, 20, 2015/06/09) */
Contact Name and Title: [redacted] D [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
We are actively working with this customer to resolve the issue.

Initial Business Response /* (1000, 5, 2014/12/24) */
Hi [redacted],
Thank you for taking the time to let us know of your concern. We are sorry to hear that you have had problems regarding the billing on your account. We reviewed your account and were not able to locate a cancellation of the...

service prior to the April 9th fertilizer and pre-emergent that was applied to your property. We certainly do not want to apply any products to anyone's lawn without their approval. Of course the charges have been removed off your account and we will ensure that you do not receive any further calls about the balance or marketing.
Please accept our apologies for any inconvenience this may have caused.
Thank you and we hope you have a happy holiday!
Final Business Response /* (1000, 8, 2015/01/05) */
Hello there was no record of you calling into cancel our service prior to the 2014 season. Your service autorenewed like all customers service does and was that is why the application was done on your property. To cancel service we simply ask that you call customer service where all calls are recorded and documented to ensure that the correct process is done for each account and this is were I feel you have failed to cancel correctly. Regardless the account is full cancelled and there is a 0 balance on the account. You do NOT have any outstanding balance with Dr. Green.

The [redacted] signed up for our Tree & Shrub program in June of 2015 and prepaid for those services which lasted through December of 2015. When they signed up they were told that the services auto-renew from season to season and if they would like to make changes or cancel that they needed to call...

in and make those changes. That is also stated on every invoice they received last season and on the letters we sent out reminding our customers that the season was about to start and if they wished to make changes to please call us. The 3 times the [redacted] called us were to Sign up for services, ask about when the next service was going to be coming out and finally in April to cancel after we had begun services this season.The account is cancelled and I am writing off the bill for the 2 services performed in 2016.

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello [redacted],
We do apologize about the delay in your refund. It has been submitted and we are processing it today....

You will see it show back on your card within a couple of business days. If you would like, we could provide you with a reference number for your records after it is processed. Again, we apologize in the delay and do value your business.

Initial Business Response /* (1000, 8, 2014/09/16) */
Thank you for taking the time to let us know of your concern. We are sorry to hear that you have had problems with our services. Our records show that our production manager, [redacted] visited your property himself on August 29, 2014 to...

triple aerate and seed your lawn. We confirmed with [redacted] that he criss crossed the lawn with the aerator where he could but the triple aeration should be fine even in areas where it was not criss crossed.
[redacted] will be coming out to your property tomorrow (September 17) or Thursday (September 18) to check on the progress and if we need to take further steps to fix the areas we can see what we can do.

Thank you for letting us know about the concerns you are having with Doctor Green Services.  After reviewing your account we are showing that so far this year we have only completed 4 of the 7 visit program.  With the lawn care program that you signed up for it is a process to make...

sure that you are seeing a healthy lawn with few weeds, but this can take time when there are a lot of problem areas in the lawn to begin with.  We are always happy to send our technicians back to the property between regular visits to reapply for areas that are not responding or that you may not be happy with.  With us coming out to apply the regular fertilizers and weed controls, we do need all our customer's to follow the proper watering, cutting and seeding instructions that the technicians leave behind.  This way together we can make sure that the lawn is getting better.  As discussed on the phone on October 6, 2017, due to the outstanding balance on your account with Doctor Green Services we are not able to send anyone back to your property for any treatments.  Once the balance is cleared up we are happy to send the supervisor over to the property to  have a look at your lawn and see what is going on.  Please give us a call if you would like to discuss this further toll free at: ###-###-####.  Thank you. Kind Regards, Doctor Green Services