Dr. Green Management, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Just a point of clarification, I didn't say the technician was at my property for 2...

minutes, I said I received an email within 2 minutes after he left without talking to my wife.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello [redacted],
I apologize for the situation that has occurred. We did not have previous notes regarding you...

declining to renew services; however, our cancellation policy is to call in to customer service to cancel. We do not allow our technicians to cancel accounts. The balance has now been cleared and I have removed your contact information. Again, I sincerely apologize for this having happened and do value your business.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as they agree to delete my invoices, I am done with them. Thanks for your help.

Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello [redacted],
We apologize about the delay in the refund. It is in the process of being put back on the credit...

card. Our office will call you to follow up with a reference number after it has been completed. Again, we apologize about any delay in the return.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cancelled my account in April. I have a copy of an "invoice" for the credit of $152.96 and I dont' understand why I have not received my money back.
Also, I requested my money be refunded to my Visa, not the Mastercard I originally paid with and I can not get a straight answer out of anyone as to how it will be refunded. I would rather it come in a form of a check to avoid any further delays. I don't understand why there are NEVER any managers avaiable to talk on calls and why nothing can ever be resolved over the phone with your company. I have wasted hours of my time calling in on just this issue, but there have been many more iwth your company. Dr. Green is a horrible company. They do not do what they say the will do, they blatantly ignore the customer requests, they do not communicate between departments - I just got a call this week from someone in your company asking why we're not on the route anymore!! YOU ARE BY NO MEANS AT ALL CUSTOMER SERVICE FOCUSED. I will never ever do business with you again and I will vehemently advise others not do so as well because my experience with you has been beyond HORRIBLE.
There is absolutely NO REASON why you cant' send me my money TODAY and no excuse for why it has not already been done.
Final Business Response /* (4000, 9, 2015/06/16) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
[redacted],
We apologize about the delay in getting you your refund; however, your refund was processed on June 15, 2015 in the amount of $152.96. It generally takes a few days for it to show up on your account, but it has been refunded. It was put back on the Visa and the reference number is as follows: [redacted]
Final Consumer Response /* (2000, 11, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do see the credit applied back to my credit card bill. My refund has been received.

Initial Business Response /* (1000, 5, 2015/04/28) */
Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@doctorgreen.com
At this time this issue has been brought to my attention and the President of the companies attention. We will be sending...

out [redacted] W who is the production manager for your area who will discuss a plan for this property. I will continuously update these notes until this matter is fully resolved with a far solution to this issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After over a week of dealing with the very unprofessional "president" of the company, we have ultimately gotten no where. He sent out a "supervisor" to our look at our lawn who basically told us our lawn isn't dead and that he could bring it back...the point isn't to wait months or even years to see if the lawn will come back, Dr. Green killed it and they need to fix it back to how it should look in May in [redacted] like everyone elses lawn looks. The president [redacted] called me after [redacted] came out and essentially said [redacted] said your lawn isn't dead,to which I told him he hadn't seen it and I welcomed him to come meet with my us on my property. He proceeded to ARGUE with us on the phone telling us we are unreasonable and our lawn doesn't need to be re-sodded. He then said he would come out Friday, then called back and said he would come out on Tuesday May 5. I let him know he could meet us at 3pm but he was NOT permitted on our property unless we were present. I received a phone call from my neighbor who said he was at my house walking my lawn at 12:30, WITHOUT MY PERMISSION, and trespassing. He rang my neighbors doorbell to see what other information he might could get before he was going to meet with me at 3, VERY UNPROFESSIONAL FOR THE PRESIDENT OF THE COMPANY! Not only did he trespass on my property after I told him not to, he then brings my neighbor into all of this. When I arrive at 3:00 to meet with him, he begins the conversation asking me about my neighbors yard and why their yard looks bad, trying to imply my yard has something to do with theirs. THIS IS NOT ABOUT MY NEIGHBORS LAWN, THIS IS ABOUT MY LAWN THAT I PAID FOR DR GREEN TO FERTILIZE AND THEN THEY IN TURN KILLED IT.He basically talked about my neighbors lawn the whole time he was here implying that it had something to do with mine and it could have run down hill and gotten into my lawn. Unbelievable, so then we go in the backyard, which is worse than the front yard, my neighbors back yard is perfectly fine, there is a fence in between our property so the wind couldn't have sprayed the toxic chemicals dr green sprayed on my yard into my neighbors. He said he could see dead areas and would get back to me the following day with a solution.He also implied that we could have sprayed round up on our own yard to kill it. What homeowner is going to spray round up on their own yard to kill it, who is looking for a nice lawn?!? I informed him that an acceptable solution is not them seeing if they can spray stuff on the lawn and waiting and seeing if it will come back in months. He was ABSOLUTELY the most unprofessional person I have ever dealt with. He rings my neighbors doorbell when they have a new baby sign in their front yard that they just brought a baby home from the hospital and then he tries to start an argument with my neighbor on my property where he has already trespassed. You cant make this stuff up!
I receive an email from [redacted] yesterday with his solution, which is basically NOT a solution. He blamed the way my lawn is on my neighbors, which again, HAS NOTHING TO DO WITH MY LAWN. It was obvious when he came to trespass on my property before our meeting he was trying to get info to build his story to deflect blame on something completely irrelevant. He then states that on the date of service he checked the guy who sprayed batch of chemicals and there were 7 other houses sprayed on that same exact day that were all fine. Which is COMPLETELY in accurate for many reasons. They came back to re-spray for a certain type of weed, poa annua. So I find it hard to believe everyone else he sprayed that same day was specifically for that weed.We were told by [redacted] who sprayed our lawn that he mixed the batch strong specifically for this weed. Second of all, if he checked the batch on the 25th, and the GPS of the drivers location on the 25th, thats great and all but the guy came and resprayed our lawn on the 24th NOT the 25th, so his whole response is based on the 25th which doesn't apply to my situation and gives them absolutely no merit here. Again, the most unprofessional "business" I have ever worked with. No wonder all of their reviews on yelp say the exact same thing I have to say and there are over 70 of them. The president of a business should never come to a paying customers house and blame them and make up tons of lies and excuses, ask us to take down negative reviews and expect everything to be ok. So very unprofessional. Give us our money back and make the situation right. THEIR RESPONSE IS COMPLETELY UNACCEPTABLE TO US.
Final Business Response /* (4000, 15, 2015/05/21) */
This is going through a legal matter and our lawyers are working with their lawyers to get this settled. We have responded to it and at this time there is nothing else the Revdex.com can do.
Final Consumer Response /* (2000, 20, 2015/05/28) */
Fwd: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX)
2 messages
[redacted] Thu, May 28, 2015 at 9:56 AM
To: [redacted]@chicago.Revdex.com.org
[redacted],
We have reached an amicable agreement with the company involved in this dispute and would like to make that clear with the Revdex.com. How can we go about doing that and receive confirmation from the Revdex.com to the company that we did such an action.
thanks,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/01) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello [redacted],
I do apologize for the situation that had happened. I did not see the previous cancellation in fall of...

2014; however, you did cancel in April and were told that the balance would be cleared. I apologize for that not having happened previously and I have already cleared the balance that was on the account. I do value your business and I do sincerely apologize for the situation that has happened.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank-you for the quick response and resolution. I appreciate it and will once again consider using the service in the future.

Lawn care is a process. There is no way to see excellent results after only 1 application from any company. There are no magic wands that we can wave over your yard and improve all of the faults which take time to eliminate. I am cancelling the account. There is no balance due. If things don't work out with your neighbors company I would like you to give us a fair chance at working on the lawn.

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello [redacted],
We apologize that the account was not cancelled at the time you had initially cancelled. It is now in fact...

cancelled and we are removing the balance from the account so there is nothing owed. We apologize for the situation that has occurred and we do value your business.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, I finally got something in writing which is what I wanted all along. BUT, I do not trust these people. I also want something in writing that they HAVE NOT nor WILL they place anything on my credit report. If I only would have looked at the reviews online at YELP before hand I would have known about Dr Green Lawn. In fact, most of the reviews tell the same problems I had!! Why can't you (BB) list all the complaints you have received on them so others know? Thank YOU>

Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: [redacted] D Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello Mr. [redacted] ,
We do apologize for the inconvenience. We have looked into the account and do see that it...

was cancelled. We are a continual service company; this means that otherwise notified we continue to service your property. We apologize that it was not conveyed at the time you had paid your bill that you wanted to discontinue services. We have now brought the account to a zero balance so that there is nothing owed. Again, we apologize for the inconvenience and do value your business.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2014/11/24) */
Contact Name and Title: [redacted] VP Of Sales
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
Hi [redacted],
After looking into you account and payment history the settlement balance was paid on 2/7/2014. This...

account will be wiped clear of all the late fees and interest charges at this time. You will have a zero balance from this point forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'm still a little PO's about the non response I received from [redacted].  Why couldn't he communicate with me?  All I wanted to know was what was going on and the response received from the company is reasonable and tells me what I wanted to know.  I appreciate the company getting back to me.Thank you to the Revdex.com for intervening for me and thanks to the home company for getting back to me with an explanation.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: [redacted] Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@doctorgreen.com
Hello [redacted],
We are sorry for the miscommunication. Our company policy is to call in to customer service in order to...

cancel the account. We do see here that our notes indicate the last application should not have been done, so we are removing that bill. We apologize for any misunderstandings and do value your business.

Initial Business Response /* (1000, 7, 2014/06/09) */
Thank you for taking the time to let us know of your concern. Our records show that your last call into our office in 2013 was on September 30, 2013 about a credit that was on the account and we offered to complete an extra fertilizer...

service for you to use up the credit. There had been no other calls into our office asking to cancel our services until May 16, 2014 after two treatments of fertilizer, pre-emergent crabgrass control and weed control had been applied. It was at this time that we offered to split the balance and bring the balance to only $46.00. It was at this time that you had accepted and has since been paid by cheque #[redacted] on May 27, 2014.
As per our agreement, the remaining balance has been removed. It is our understanding that this matter has been resolved. Please let us know if you disagree.

I cancelled their bad service by calling them, and yet the kept spraying my lawn. I kept calling them over and over again, but they kept returning. Eventually, they stopped and threatened to submit their bill to a recredit recovery agency or even take the claim to a small claims court for services that I did not want. This is fraud and dishonest business practice.

Initial Business Response /* (1000, 5, 2014/04/07) */
Thank you for taking the time to let us know of your concern. Our records show that you had ordered the fall aeration on July 20, 2013 with one of our sales representatives. At this time since there was still services to be completed,...

our sales representative would not have been able to make those changes. Also, our sales representatives do not have the authorization to cancel any accounts. This change needs to be made through Customer Service by the customer calling in to advise us of the changes.
Based on our notes, we were contacted on April 2, 2014 after an application of fertilizer and pre-emergent was applied to your property earlier that day. Had we in Customer Service known that you did not require the services by calling us, we would not have sent out a technician out to service your property.
Since a highly beneficial application was applied to your property before we knew that you had decided not to use Dr. Green Services we would not be able to refund the charge of $49.00 as this service was applied to your property while the account was still active.
If you would be willing to go over any problems you may have experienced with us and give us another opportunity to service your lawn in the future, we would be more than happy to give you a great deal on the services.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I was first contacted by their company about providing services I told them that I wanted a call before each service to make sure that I did not have something that needed to be done to the lawn before they came such as mowing or raking. I had cancelled a previous service for not calling ahead and I told Dr. Greene's representative this. They came at least three times without calling and I would call and complain each time. Each time they would say that a noted had been put into my file and that it wouldn't happen again. I know that I did receive a message on my answering machine for the last two applications. If they had called before doing the recent application, as I had instructed them from the beginning, then I would have been able to tell them ahead of time that I considered my account cancelled. I know I told the person who contacted about aeration, and at least two other people that called about additional services, that I wanted to cancel my account. Not one of them informed me that I needed to talk to customer service. So with three different employees from their company being told my service was cancelled and most importantly, setting the cancellation aside, because they didn't bother to do the call ahead, which I told them was a condition of them doing service, I still don't believe I should pay for the service because they shouldn't have done the application without calling first.
Final Business Response /* (4000, 9, 2014/04/09) */
Thank you very much for responding. We are sorry that you did not receive your notification the day before the service was completed. We can understand the frustration when you thought your account was cancelled and then we came for a service. Since this application would have needed to be done (whether Dr. Green Services did it or you did it yourself, we would be willing to split the bill and refund you $24.50.
Please let us know if this is something that we can do to settle the matter.

Mr. [redacted]'s account has been cancelled and the bill has been written off. I would like to work for the [redacted]'s in the future and they can reach me directly at [redacted].
Thanks
Mark

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Just a point of clarification, I didn't say the technician was at my property for 2 minutes, I said I received an email...

within 2 minutes after he left without talking to my wife.
Sincerely,
[redacted]