RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as of right nowPlease contact me as soon as possible to resolve this issue(708)- [redacted] Sincerely, Sarah [redacted]
Contact Name and Title: [redacted] , General MGR Contact Phone: [redacted] Contact Email: d [redacted] @danleys.com In response to this complaint, we will be happy to accommodate the customers request (subject to payment) to remove the $from the outstanding balance on his project ($7500.00) leaving a remaining balance of $We will send a final revised invoice to him for this balanceSince we have issued a letter of intent to file lien on this property due to non-payment, Mr Ostermeier has another business days to issue paymentUpon receipt of payment we will issue a final waiver of lien Regards, [redacted] General Manager Danley's Garage World
Complaint: [redacted] I am rejecting this response because: danley garage is using excuse of bad concrete because they refuse to caulk like they promised, it's leaking around garage doors and sides I wwas told on several occasions they were to come out never showed up, just a simple caulking and they have recieved their payment but no fulfilled their committment to caulk simple garage Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I will need to know which day and time someone will be out to repair the issue Sincerely, [redacted] ***
Initial Business Response /* (1000, 5, 2015/09/01) */
The contract was sold by mistake by a new salespersonIt was never accepted by the officer of the companyWe are sorry for the inconvenience but we cannot do that roof
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
We don't care if he was new, not our problemYour company was extremely unprofessionalFrom never telling us what was going on to never returning phone callsVery disappointing, especially that we trusted you after doing are garageYou have been in business for over years, you should know by now that sometimes in situations like this you should honor your contractsI'm a small business owner and I would never treat costumers this wayWe should of been called and apologized too right away not after getting your attention this wayToo late
In response to MsMonica *** complaintWe are in the process at this time in resolving the warped and defective siding with our service technicians and the manufacturer of the siding Sincerely, Paul ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
we did everything per contract, she was offered a direct price from cement crew on extra work, but refused, we didn't do other damage she claims.Tell us why here
Initial Business Response /* (1000, 5, 2015/09/10) */
The work has been completed and the customer is satisfied
Initial Consumer Rebuttal /* (2000, 7, 2015/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Danley's Garage world has completed
their work to my satisfactionNo further action is required
Sincerely,
Ralph ***
Initial Business Response /* (1000, 5, 2015/09/02) */
Danley's has fixed all the issuesDanley's offered Ms*** $offTo this date, Ms*** has not paid us or returned our calls*** will try to call her again
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as of right nowPlease contact me as soon as possible to resolve this issue(708)- [redacted] Sincerely, Sarah [redacted]
Contact Name and Title: [redacted] , General MGR Contact Phone: [redacted] Contact Email: d [redacted] @danleys.com In response to this complaint, we will be happy to accommodate the customers request (subject to payment) to remove the $from the outstanding balance on his project ($7500.00) leaving a remaining balance of $We will send a final revised invoice to him for this balanceSince we have issued a letter of intent to file lien on this property due to non-payment, Mr Ostermeier has another business days to issue paymentUpon receipt of payment we will issue a final waiver of lien Regards, [redacted] General Manager Danley's Garage World
Complaint: [redacted] I am rejecting this response because: danley garage is using excuse of bad concrete because they refuse to caulk like they promised, it's leaking around garage doors and sides I wwas told on several occasions they were to come out never showed up, just a simple caulking and they have recieved their payment but no fulfilled their committment to caulk simple garage Sincerely, [redacted]
The sales representative has been in contact with the customer and an order has been placed for the piece of replacement siding
Complaint: [redacted] I am rejecting this response because:I will need to know which day and time someone will be out to repair the issue Sincerely, [redacted] ***
we are in the process of fixing customer complaints, we have met with himTell us why here
We are sending a representative out to inspect the issueThank you
we did cleanup the area, and will fix the problem with water getting inTell us why here
Initial Business Response /* (1000, 5, 2015/09/01) */
The contract was sold by mistake by a new salespersonIt was never accepted by the officer of the companyWe are sorry for the inconvenience but we cannot do that roof
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
We don't care if he was new, not our problemYour company was extremely unprofessionalFrom never telling us what was going on to never returning phone callsVery disappointing, especially that we trusted you after doing are garageYou have been in business for over years, you should know by now that sometimes in situations like this you should honor your contractsI'm a small business owner and I would never treat costumers this wayWe should of been called and apologized too right away not after getting your attention this wayToo late
In response to MsMonica *** complaintWe are in the process at this time in resolving the warped and defective siding with our service technicians and the manufacturer of the siding Sincerely, Paul ***
We have resolved all outstanding issues and the customer has signed completion as of 9/27/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
the door was on back order, customer was told. it is now installed, all is good.Tell us why here
we did everything per contract, she was offered a direct price from cement crew on extra work, but refused, we didn't do other damage she claims.Tell us why here
Our Business Manager has been in contact with our customer and we are working toward a resolution
Initial Business Response /* (1000, 5, 2015/09/10) */
The work has been completed and the customer is satisfied
Initial Consumer Rebuttal /* (2000, 7, 2015/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The repairs were made on 11/16/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Danley's Garage world has completed
their work to my satisfactionNo further action is required
Sincerely,
Ralph ***
Initial Business Response /* (1000, 5, 2015/09/02) */
Danley's has fixed all the issuesDanley's offered Ms*** $offTo this date, Ms*** has not paid us or returned our calls*** will try to call her again