In July of 2013 we installed seamless aluminum gutters for Mr. [redacted]. Since then, she had a complained that her gutters were leaking. We came out and sealed the corner pieces. Since these are seamless aluminum gutters, they would normally only leak at the corners. More recently she had complained...
again that the gutters were leaking. [redacted], one of our service men, went out to meet her, and after a few visits, it became clear that the problem was not the seal. In fact, the gutters would not catch all of the rain coming off the roof. Some of the water coming off the roof would fall over the gutters. We believe that this is happening for 3 reasons:1) The roof has areas where the shingles do not lay properly.2) An extra downspout could be added on one side where there is an existing downspout, coming off a dormer and draining into a gutter and finally back into another downspout. We have told her more than once that this is not the recommended way, but she did not want the dormer downspout running directly to the ground.3) All gutters have a particular capacity, and while these are standard size gutters, severely hard rain downfalls, and other acts of Gods can exceed the capacity of a standard gutter.We do believe that an oversized gutter and downspout for the front porch area could alleviate this problem. I know first- hand that she had the opportunity to buy these from the beginning as I was the first representative from our company to meet with her. I have spoken to Ms. [redacted] on more that one occasion. She has screamed and yelled at me more than once and stated she wanted a refund. Regardless of her behavior, it is important to me to try to help her. In fact, [redacted] has set a date to meet her on September 26th 2016 and we are considering helping her by installing 6" gutters and 3"x4" downspouts on the front porch, however, we would expect her to retract her complaint to the Revdex.com and this is not our fault before we would agree to upgrade her gutters. Furthermore, she admitted to [redacted] that the roof on the side was in bad shape and could be adding to the problem of the water from the roof missing the gutter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Donald [redacted]
Complaint: [redacted]
I am rejecting this response because:I will need to know which day and time someone will be out to repair the issue.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/16) */
[redacted] has already mailed the check.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check was received. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hi Ms. [redacted], We are writing in response to your recent Revdex.com complaint. The purpose of this message is to further explain this situation and present a solution. Your contract with Danley Lumber Company was written in October of...
2016. Since that time, the assets and brand name of the company were sold and Aman [redacted] is no longer with the organization. As the new owners of the Danley’s brand, we are offering to inspect the previous owners’ work and evaluate options for an amicable solution. If you are seeking reimbursement or legal action for the work which took place under the brand’s previous ownership, we can provide you with their legal name and contact information. Please inform us as to how you would like to proceed.
There is no warranty on concrete as it is a natural product. We've reviewed the photos and the issues caused are due to road salt. Our concrete manager will be reaching out to discuss.
Please see the attached photos. I also have a video I took of the damage and sent to Paul [redacted] at Danley's back in October 2016. I tried to add it but your system does not allow it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11667721, and find that this resolution is satisfactory to me.
Sincerely,
Theodore [redacted]
Initial Business Response /* (1000, 5, 2015/07/15) */
The electric is scheduled for Monday, 7/20/and Danley's will work out the issue with the grass
Complaint: ***
I am rejecting this response because:I do not use salt on my property.
Sincerely,
Michael ***
WE WILL COME BACK TO CAULK BEST WE CANTell us why here
we met with customer on Monday nov. 14, we will have it repaired by next week.Tell us why here...
In July of 2013 we installed seamless aluminum gutters for Mr. [redacted]. Since then, she had a complained that her gutters were leaking. We came out and sealed the corner pieces. Since these are seamless aluminum gutters, they would normally only leak at the corners. More recently she had complained...
again that the gutters were leaking. [redacted], one of our service men, went out to meet her, and after a few visits, it became clear that the problem was not the seal. In fact, the gutters would not catch all of the rain coming off the roof. Some of the water coming off the roof would fall over the gutters. We believe that this is happening for 3 reasons:1) The roof has areas where the shingles do not lay properly.2) An extra downspout could be added on one side where there is an existing downspout, coming off a dormer and draining into a gutter and finally back into another downspout. We have told her more than once that this is not the recommended way, but she did not want the dormer downspout running directly to the ground.3) All gutters have a particular capacity, and while these are standard size gutters, severely hard rain downfalls, and other acts of Gods can exceed the capacity of a standard gutter.We do believe that an oversized gutter and downspout for the front porch area could alleviate this problem. I know first- hand that she had the opportunity to buy these from the beginning as I was the first representative from our company to meet with her. I have spoken to Ms. [redacted] on more that one occasion. She has screamed and yelled at me more than once and stated she wanted a refund. Regardless of her behavior, it is important to me to try to help her. In fact, [redacted] has set a date to meet her on September 26th 2016 and we are considering helping her by installing 6" gutters and 3"x4" downspouts on the front porch, however, we would expect her to retract her complaint to the Revdex.com and this is not our fault before we would agree to upgrade her gutters. Furthermore, she admitted to [redacted] that the roof on the side was in bad shape and could be adding to the problem of the water from the roof missing the gutter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Donald [redacted]
EVERYTHING HAS BEEN TAKEN CARE OFTell us why here...
we have everything settled with customer
Complaint: [redacted]
I am rejecting this response because:I will need to know which day and time someone will be out to repair the issue.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/16) */
[redacted] has already mailed the check.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Check was received. Thank you!
we were out this week to fix again, we put new oversize gutters onTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
again, nothing to resolve, she is complaining about parts of her yard that we never touched and now wants us to replace for freeTell us why here...
Danley's will come and inspect the driveway, but please take into consideration that concrete is not guaranteed.
will have tried to and will contact customer, it was owners concrete and we don't warrany against leaks due to bad owners cemeny.Tell us why here...
Hi Ms. [redacted], We are writing in response to your recent Revdex.com complaint. The purpose of this message is to further explain this situation and present a solution. Your contract with Danley Lumber Company was written in October of...
2016. Since that time, the assets and brand name of the company were sold and Aman [redacted] is no longer with the organization. As the new owners of the Danley’s brand, we are offering to inspect the previous owners’ work and evaluate options for an amicable solution. If you are seeking reimbursement or legal action for the work which took place under the brand’s previous ownership, we can provide you with their legal name and contact information. Please inform us as to how you would like to proceed.
There is no warranty on concrete as it is a natural product. We've reviewed the photos and the issues caused are due to road salt. Our concrete manager will be reaching out to discuss.
Please see the attached photos. I also have a video I took of the damage and sent to Paul [redacted] at Danley's back in October 2016. I tried to add it but your system does not allow it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11667721, and find that this resolution is satisfactory to me.
Sincerely,
Theodore [redacted]