Dr. Leonard's Healthcare Corp.

I have again contacted our credit department, giving them the information supplied by Mr. [redacted].  I have been told that they are trying to reach the customer directly so that they can resolve the address discrepancy and get his orders released.  They cannot do anything about the discrepancy the bureaus are reporting on his address, and suggest that he may want to contact them and make sure they have his correct address on file. 
I apologize for the inconvenience we have caused him, and if I can do anything further to help, please let me know.
Sincerely,
Pat N
Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

I have received and investigated the complaint regarding our catalog.  I am sorry that our adult comfort items offend you to the point that you do not wish to receive our catalog.
Please know these products are sold to many of our senior population in the United States.  These...

items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.  I will be happy to remove your name from our mailing list, but need your complete address in order to do this.  Please forward as soon as possible.
Sincerely,

I have received and investigated the complaint from [redacted].  The order for the jacket was placed on September 9, 2014, for the amount of $38.93.  Since no payments were received his "Shop Now Pay Plan" account was turned over to collections.
We did receive payment in full -...

$59.65 which included finance charges and late fees on March 2, 2015.  When a credit account is turned over to a collection agency, the account is coded as such, and no other orders, regardless of the method of payment are accepted on that account.  We do not have the ability to charge the status of the account.  Our credit department can be reached at [redacted] for further explanations.
Please contact me directly is I can be of any further assistance.
 
Sincerely,
[redacted]
Director of Order Services

I do not want this catalog delivered to us. It is an excuse to sell pornographic videos and sex machines. I don't even want it in my trash can.

I have received and investigated the complaint from [redacted].  We do show the original order and the check that was included with the order.  At that time, the check was $3.09 short of the amount due.  I have searched all of our records and cannot find that we ever received...

or cashed a check for the $3.09.  The problem should have been escalated when the customer called on April 25, 2014.
I have processed the order and it will be shipped tomorrow via priority mail.  It should be delivered within five to seven business days.   Our customers are very important to us.   I apologize for any inconvenience that we have caused her, and hope that she will consider buying from us in the future.
Sincerely,
[redacted]
Director of Order Services

I have received and investigated the complaint from Ms. [redacted].  The $1.95 charge is clearly stated on our order form.  We have received the refused order back and a credit for the item was issued to her Discover card on 3/24/14.  The credit was for the price of the item...

only.  Our policy in the returns department is to issue a refund of the Postage and Handling only if the items are returned for being damaged or defective.
As a courtesy I have issued another credit to her account today, for the $5.90 she was changed for Postage, Handling and the Replacement fee.
I apologize for any inconvenience that we have caused her.
Sincerely,
[redacted]
Director of Order Services

I have investigated the complaint from Ms. [redacted] and have found that the balance is from an order that was placed in April of 2014.  Our tracking information shows that the order was delivered on April 30, 2014.We did not hear from this customer until August 8, 2014 telling us that...

the package had not been received. At that time she was told that we must be notified of a lost package within 60 days of shipping and since that had not been done, she would be responsible for payment of the order.  She placed another order on May 11, 2014 and this order was also not claimed as not received.  Since it was less than 60 days, credit was given immediately.As a courtesy I have issued a credit today for the balance due which did include late fees and finance charges, when processed the balance on the account will be $0.00, but the account will remain closed.I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services?

Mr. [redacted] mailed in an order for our item #[redacted] Instant 911, which was processed on August 1, 2016, the order was submitted, using his house credit account.  Unfortunately, the manufacturer relayed to us on the same day that he could not supply us with the item.  We sent all...

customers who ordered the Instant 911 a letter stating that on August 2, 2016.  He was not charged for the item.Mr. [redacted] faxed me a copy of this letter late last night.  We truly wish that we could supply all of our customers, but we simply cannot.
I apologize for any inconvenience that we have caused.
Sincerely,
Pat [redacted]
Director of Order Services

In investigating this complaint, I am unable to find any orders for this customer, under the name of [redacted].  I therefore am unable to help him.
 
Sincerely,
[redacted]
Director of Order Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is a duplicate complaint - please see response on Complaint #[redacted]SincerelyPat N[redacted]Director of Order Services

I have received and investigated the complaint from Ms. [redacted] regarding our ID Sentinel Alert membership program.Our record show that on January 26, 2015, Ms. [redacted] was offered and accepted a trial membership in this program.  This offer was made by one of our customer service...

representatives following an order she placed with our Dr. Leonards' catalog.ID Sentinel Alert offers members identity theft protection that includes monitoring hundreds of financial institutions, insurance groups, cell phone details and property records.  The three credit bureaus are also monitored for suspicious activity.  In addition, this program provides 24-hour Roadside Assistance to its members.  The cost of this membership, which is billed monthly, is $6.99 for the first month, and then $19.99 until the customer chooses to cancel.  This information, along with specific information on how to cancel the membership is explained when the membership is offered and is also included in the membership materials mailed after acceptance.We did review the call and Ms. [redacted]'s verbal agreement to try the membership was "Ok yes".Dr. Leonard's has a satisfaction guarantee policy on all products including ID Sentinel Alert.  Since this letter has put us on notice that Ms. [redacted]'s is not satisfied, we have canceled the membership and issued a full refund in the amount of $6.99.I am sorry for any inconvenience we have caused this customer.

I ordered a zipper front long velour robe from Dr. Leonard's in early December 2015.
The check I mailed to them cleared my bank on Dec. 14, 2015 in the amount of
$25.89. The robe was to be a late Christmas gift for a member of my family. It's now
been 8 weeks and I have not received the robe. I phoned Dr. Leonard's yesterday
and they said I still owed them $3.05 for handling, which I know I included in my payment; however because of all the hassle, I asked them to refund my money and they referred me to Customer Service and they never came on the line to talk to me after 5 minutes of waiting. So I phoned back and asked for Customer Service, they told me I would have a 22 minute wait to speak to someone. That was unacceptable and I hung up the phone quite aggravated and upset. I just want to report this because I would not recommend anyone to order from this company after my experience with them [Dr. Leonard's]. My name is [redacted] and I live
in [redacted]

I apologize for the inconvenience we have caused, and although our records show that [redacted] called us on December 2, 2015 and we have marked him as not wishing our catalogs, it was likely that one was already in the mail.
I have added him to our Hot List for immediate...

removal this morning.  He should not receive any further catalogs.If I can be of any further assistance, please contact me directly.
[redacted]
Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have received and investigated the complaint from Ms. [redacted].  I found that she placed her order with us on June 26,2016.  Our item [redacted]  with the cost of $9.99, was returned and the return was processed on 7/22/16.  Ms. [redacted] used the return label which was attached to our...

packing slip to send back the item.  This label clearly shows that is printed for the customers convenience, and a charge of $7.99 will be deducted from the refund amount.  Our normal procedure it to waive this fee for damaged or defected merchandise, not for exchanges.When Ms. [redacted] called to ask about the refund only being $2.00, this was explained.  As a courtesy to the customer the return label fee was credited to her account, on July 30, 2016,  bringing the total refund to $9.99.
If I can be of any further assistance, please contact me directly.
Sincerely,
[redacted]
Director of Order Services

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  I need for  you all to let carol wright and dr.learond and I need the  exct order date when I bought the obrit trim and all  send me the information thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
ADDED:  The personal stress induced by their poor handling of the situation (threats to affect my credit rating) could have been avoided if they had investigated the problem correctly in the first place.   They should be monitored so that others are not intimidated in a similar manner.  Hopefully this will result in better business practices by them.   Thank you Revdex.com for your excellent assistance with this matter.

I received and investigated the complaint from Ms. [redacted], and want to apologize for the inconvenience that we have caused us.  I have been unable to locate the return, but do see that it was delivered to our return processing facility.  I have issued two credits to her credit card, one...

for $24.99 for the boots, and another for the $8.95 for the express shipping that was originally requested.
We do try very hard to process all orders and returns accurately, but in this case it is an oversite on our part.  Again, I am sorry, and if I can be of any further assistance, please contact me directly.