Dr. Leonard's Healthcare Corp.

I have received and investigated the complaintfrom Mr.[redacted], our records show that on September 2, 2014 was offered and accepted a membership in our Passport to Health program.  The offer was made by one of our customer service representatives during a follow-up phone call.Passport to...

Health offers savings and discounts on healthcare expenses which may not be covered by insurance.  The cost of this membership, which is billed montly is $3.99 for the first month and then $29.99 until the customer chooses to cancel.  This information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membreship materials mailed after acceptance.I did review the call and Mr. [redacted] verbal agreement to try the membership was "Ok". We are committed to customer satisfact and we work hard to ensure our customers are satisfied with their shopping experiences with our company.  We have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures are provided when they accept an offer to try the program.  The customer is provided with a number to call and cancel their membership if they do not wish to continue.At this time, we did get an authorization to bill his credit card for $3.99 (first month's cost).  But as yet it has not been charged.  I have canceled the program today, and no charges will be posted to his credit card.Customer satisfaction is a priority at Dr. Leonards.  If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order ServicesDr. Leonard's Healthcare Corp.[redacted]

I have received and investigated the complaint from Ms. [redacted].  I have listened to the phone calls of the customer that placed the orders and found that Ms. [redacted] is correct.  The customer that called has a very similar name and our agent choose the wrong number.  I have...

written off the entire balance and commented her account that the debt was not hers.  The credit to the account will be processed today.  I apologize for the inconvenience that we have caused Ms. [redacted].
If I can be of any further assistance, please contact me directly.
s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 In the future, I hope this miscommunication does not happen again for other consumers or potential consumers.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: On November 30 and 2 days before this date I made an attempt to contact this company on the

whereabouts of my credit of a returned item. I returned a Romantic Chenille Bedding, in which

I mistaken and ordered 2 of the same item . When my order arrived I realized there were 2

Romantic Chenille Bedding, so I returned 1 of this item. More than 2 weeks passed before

I sent an email to customer service to inquire of the whereabouts of my credit in my

account. I received an automatic email from this company stating they received my

complaint, but not officially an response to my complaint. And after waiting for

a response, I sent another email 2 days after my first email and still have not received

an official response to my complaint. It's now December 2, and I have not received

any answer to my complaint. Please help me get my refund of $69.99. Thank You!Desired Settlement: I would like my full refund of $69.99

Business

Response:

Our records show that the order was placed November 6, and shipped on November 10th. We did receive the bedspread back on December 02, 2015 and processed the return. The original price of the bedspread was $69.99. In returning the item[redacted], used our "Smart Return Label" that was attached to her packing slip. The use of this label has a cost of $7.99 which is deducted from the price of the article returned. This information is clearly printed on the return form and on the label. A credit for $62.00 was applied to her Visa Card on 12/2/15. If I can be of any further assistance, please contact me directly.Sincerely, [redacted]Director of Order Services[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On 28 June, 2014, I ordered 6 items from Dr. Leonard's. Check #[redacted] was for $69.89. It cleared the bank. I have received only one item which did not come until the last of July. I've called the company twice about the other items. On the first call, about 1 1/2 to 2 weeks ago I was assured the other items would be shipped the next day. They never came. I called again on 6 August and was told the items were still in the warehouse - they had not been shipped; and that representative could tell me nothing about why they were still there or when they would be shipped. He could provide no helpful information.Desired Settlement: I would rather receive the remainder of my order promptly.

Business

Response:

I have investigated the complaint from Ms.[redacted], and have found her order was placed on July 3, 2014. One of the items was on backorder - the gloves were received by us on 7/27/2014 and shipped to her the next day. She has confirmed receipt of that item.I have also found that for a totally different reason, the balance of her order was never shipped. I have issued a new order, and will have that order shipped via [redacted], 2nd day air. The order should be delivered to her on Monday, August 11, 2014.I apologize for the inconvenience that we have caused Ms.[redacted]. We do try very hard to process each and every order correctly, but it certainly appears that this one slipped through the cracks.If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: A CUSTOMER SERVICE PERSON FROM DR. LEONARDS CALLED TO ASK IF I WAS SATISFIED WITH MY PURCHASE AND DELIVERY?

I TOLD HIM THAT I WAS SATISFIED!

HE ASK "COULD HE SEND ME A DIRECTORY OF SERVICES FOR SOMETHING CALLED "PASSPORT TO SAVINGS"?

I TOLD HIM I HAD NO OBJECTIONS TO LOOK AT IT!

I THEN RECEIVED THIS WEEKA DIRECTORY OF SERVICES THEY OFFER/ COUPONS FOR FIVE TEN DOLLAR COUPONS [ EACH GOOD WHEN USED WITH A $25 PURCHASE!]

THERE WAS A MEMBERSHIP CARD INCLUDED !

IT HAS NAME "[redacted] GROUP#[redacted]MEMBER#[redacted] INCLUDED IS A LETTER STATING I AM ENROLLED AND JUNE 26/2014 $2.99 WILL BE DEDUCTED FROM MY ACCOUNT# USED TO MAKE A PURCHASE FROM DR. LEONARDS CATALOGUE! AND STARTING JULY 26/2014 $14.99 WILL BE DEBITED FROM MY ACCOUNT EACH MONTH!

IT STATES I CAN CANCELL BY CALLING / BUT SEVERAL NUMBERS ARE LISTED, AND A PHONE CALL IS NO PROOF I CALLED OR WHEN I CALLED!

IT STATED I COULD E-MAIL CANCELLATION BUT GIVES NO E-MAIL ADDRESS! THE PARENT COMPANY OF THIS ORGANIZATION IS DR. LEONARDS HEALTHCARE, BUT THE NAME OF ORGINAZATION IS "PASSPORT TO SAVINGS"MS. [redacted] [PROGRAM DIRECTOR] [redacted] /[redacted] NJ. 08837?

AN INTERNET SEARCH DOES NOT SHOW THIS ORGANIZATION OR THIS LADY?? I HAVE SENT CUSTOMER SERVICE AN E-MAIL SEVERAL TIMES , EXPLAINING SITUATION AND CANCELL SERICE AND DO NOT DEBIT MY ACCOUNT! I JUST KEEP GETTING REPLIES THAT I DID NOT FURNISH PROPER INFORMATION AND THEY CAN NOT FIND MY ORDER?

I EXPLAINED SEVERAL TIMES ," I HAVE NO ORDER/ I HAVE NO ORDER NUMBER TO GIVE THEM/ I JUST WANT TO CANCELL THE SERVICE! THEY SEEM TO NOT EVEN BE READING THE E-MAILS!

I NEVER ORDERED ANY SERVICE/ DO NOT WANT IT/SINCE DR LEONARD'S CUSTOMER SERVICE INIATED TH CALL / WHY CANT THEY UNDERSTAND TO CANCELL IT!

I AM ON NATIONAL DO NOT CALL LIST, SO HE WAS ACTUALLY MAKING A SALES CALL IN DISGUISE OF "JUST SENDING ME A CATALOGUE!!! SINCE THIS IS A DEBIT CARD/ I CAN NOT BLOCK THEM FROM TAKING MY MONEY! AND I AM ASUMING THEY INTEND TO DEBIT IT!

REGARDS, [redacted]Desired Settlement: CANCELL THE SERVICE BEFORE THEY DEBIT MY MONEY FOR SOMETHING [A SERVICE] I DID NOT ORDER , AND SEND ME A CONFORMATION BY E-MAIL THAT IT IS CANCELLED [ BEFORE THE 30 DAY PERIOD THEY STATED!

Business

Response:

This is a duplicate complaint - please see response on Complaint #10095014.SincerelyPat NalewajkoDirector of Order Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID 10095013, and find that this resolution is satisfactory to me. Regards, Cloftes Marlar

Review: I have been ordering from Dr. Leonards for over 10 years the same piece of equipment Callus Remover. Feb 22, 1014 I reordered this item two of them . On the order form, there is an additional charge of 1.95 for replacement orders lost in shipment. Account# [redacted] Order# [redacted] Callus Remover batteries not included. White 4.99 each.It was my understanding that this charge was optional it had been since I had started ordering this product. This item has a 3 month shelf life if used regualarly, so when it stops I just reorder. This time I used a credit card to cover the full cost of 13.93total. I was not notified of this additional cost was no longer optional until it was too late. I called to cancel the order and was told it was to late. I contacted a representative, was passed on to George by phone 1[redacted]0 and [redacted]8 and was told that as a continued customer he could remit this charge this time due to my long standing. Then I received and email from Shakira telling me that I couldnt get the item at the 13.93 I had to pay 15.88 for the item. I did not authorized any additional charge. This is tantamount to if you want to buy a product you have to pay a fee for a waranty that you will never use and is not necessary due to the products proven shelf life. I immediately contacted my credit card company as of 3/5/14 they have not heard from this company. I received the items 3/6/14 in the mail and promptly "REFUSED" delivery and returned the items to [redacted] USPS service. To pay for an item is one thing but to pay an additional cost/fee is not right. I was told one thing and then another so with all the confusion I decided to return the items and have my credit card credited the whole cost.Desired Settlement: Refund of the total they charged to Discover Card, the additional fee of 1.95 was not authorized. The total charge was 13.93 not 15.88. So the entire fee must be refunded. I have REFUSED shipment of item(s) returned directly to the post office, I have no product and they should not be able to keep money for returned merchandise.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. The $1.95 charge is clearly stated on our order form. We have received the refused order back and a credit for the item was issued to her Discover card on 3/24/14. The credit was for the price of the item only. Our policy in the returns department is to issue a refund of the Postage and Handling only if the items are returned for being damaged or defective.

As a courtesy I have issued another credit to her account today, for the $5.90 she was changed for Postage, Handling and the Replacement fee.

I apologize for any inconvenience that we have caused her.

Sincerely,

Director of Order Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

In the future, I hope this miscommunication does not happen again for other consumers or potential consumers.

Regards,

I do not want this catalog delivered to us. It is an excuse to sell pornographic videos and sex machines. I don't even want it in my trash can.

Review: After paying for expedited shipping on an item, the item was not delivered in a timely manner. There were two items I originally ordered and I only received one item while the shipping slip noted that my second item was "backordered". When I contacted Dr. Leonard's they said the item was actually NOT back ordered and they would send the item out right away. At this point, the expedited shipping was not actually expedited and I had no need for the item I thought would arrive on time. Since the product arrived late and I no longer needed the product, I returned the product via their self addressed mailing label on 1/2/14. As of 2/3/14 I still have not received a refund for my order. I have called the company number times to find out the status of my order only to have them confirm that they did indeed receive my returned product but due to warehouse closures, etc my return should be processed "soon." Weeks later the return is not processed and there is no update on my account profile for their website. I am tired of having to call customer service for my item that is sitting in a warehouse, not being processed.Desired Settlement: I would like a refund for the full amount of the returned item as well as the expedited shipping charge I paid for.

Business

Response:

I received and investigated the complaint from Ms. [redacted], and want to apologize for the inconvenience that we have caused us. I have been unable to locate the return, but do see that it was delivered to our return processing facility. I have issued two credits to her credit card, one for $24.99 for the boots, and another for the $8.95 for the express shipping that was originally requested.

We do try very hard to process all orders and returns accurately, but in this case it is an oversite on our part. Again, I am sorry, and if I can be of any further assistance, please contact me directly.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Keep getting billed for product already paid for. Also they opened and account in my name, I pay all thing I buy with cash, or check. I have no credit from these people. I pay first then I receive the products. I am an 86 year old man who lives on a fixed income. My credit is excellent and they are trying to ruin it. My daughter and I have tried to resolve this issue but they keep us on hold for over an hour till we lose our tempers. We have tried several times and every time I get a new bill from them. We haven't been able to speak to a manager because they won't connect us to one. My wife is 96 years old and dying of rectal cancer, I am her care giver in our senior apartment with the help of hospice. I do not need to be harassed by these people.Desired Settlement: Please help me to resolve this issue. I have told them several times I will get in contact with you and a lawyer. I can't afford a lawyer but they don't know that. My daughter is helping me put in this complaint at her home with her computer because I don't own one. I just want them to stop and leave me alone. My wife is where all my priority should be right now. I have asked them several times to take me off their mailing list. I still receive mail from them. I don't know what else to do.

Business

Response:

I have received and investigated the complaint from Mr. [redacted]. I had to go back to mail order, phone orders and phone calls from November. I found that Mr. [redacted] placed a phone order which our agent placed on his house credit account. We do not take check order over the phone. Mr. [redacted] followed by sending a copy of this order along with payment, which was entered as a second order.This order was returned and instead of crediting his account, a refund check was issued and cashed. I have found that our agents did not clearly explain our process to him. I have credited his account and as of this afternoon, the account balance will be $. 00 and the account will be closed. I apologize for the inconvenience that we have caused, and if I can be of any further assistance, please contact me directly.

Review: The magazine in question contains adult products not suitable for my home. I have neither requested or want this catalog. I contacted them about removing my name from their mailing list and this was several months ago. As of this date I still receive their catalogDesired Settlement: I want them to remove me from their mailing list and stop sending their catalog. I have grandchildren living with me and it is very inappropriate material. I never requested their catalog and I have contacted them to stop and they have not.

Business

Response:

I apologize for the inconvenience we have caused, and although our records show that [redacted] called us on December 2, 2015 and we have marked him as not wishing our catalogs, it was likely that one was already in the mail.I have added him to our Hot List for immediate removal this morning. He should not receive any further catalogs.If I can be of any further assistance, please contact me directly.[redacted]Director of Order Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had ordered a jacket from Dr Leonards and was late on making my payment, but it was made on March 2015. It was paid on their website but they report it on my credit history as a CHARGE OFF. I tried to make another purchase with my debit card for a hose hanger, and they cancel the order saying I owe them money.Desired Settlement: I want the negtive information removed and to never hear from them again

Business

Response:

I have received and investigated the complaint from [redacted]. The order for the jacket was placed on September 9, 2014, for the amount of $38.93. Since no payments were received his "Shop Now Pay Plan" account was turned over to collections.We did receive payment in full - $59.65 which included finance charges and late fees on March 2, 2015. When a credit account is turned over to a collection agency, the account is coded as such, and no other orders, regardless of the method of payment are accepted on that account. We do not have the ability to charge the status of the account. Our credit department can be reached at [redacted] for further explanations.Please contact me directly is I can be of any further assistance. Sincerely,[redacted]Director of Order Services

Review: I have grandchildren living with me and the fact that I never order this book to come to my house to begin with. It has sex toys in the middle of the book. Ofcourse children will look at

catalog and they looked at the sex toys as they look thru the book. I have phone and phoned so have them stop sending me this book and yet I still get it. Please stop them for me.

Thank YouDesired Settlement: Stop them sending to people who didn't order that catalog.

Business

Response:

I have received and investigated the complaint regarding our catalog. I am sorry that our adult comfort items offend you to the point that you do not wish to receive our catalog.Please know these products are sold to many of our senior population in the United States. These items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store. I will be happy to remove your name from our mailing list, but need your complete address in order to do this. Please forward as soon as possible.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Dear Revdex.com,

I'm writing you in regards to this company, Carol Wright Gifts, aka Dr Leonard's, aka Shop Now Pay Plan, in Monroe, WI.

Months ago, I purchased these slippers from them and when I got them, they were too big. So I called them and asked what to do, if can send back for exchange and if they could send me a return postage label. Although they did say would have to charge me 7.50 for the label, so I assumed it would just be added to my bill.

I got the return label, packaged the item up with the return slip inside saying I wanted an exchange to one size smaller on the slippers. I thought it was pretty clear. Put postage label on it and sent it

After awhile without hearing anything, I called them and asked what was going on with my order. Aparrently all they where concerned with that it will cost me money to send back and thought I wanted a refund. I don't know how everything got messed up and even told him that I wanted an exchange, which is why I just sent in the full balance of my account 3 days earlier. But he said I would have to end up paying for postage again of 5.99 and I just thought paying 3 times for postage for 1 item that ended up costing more then the item which was only 9.99 was a little unfair. So I just told him to forget it and to just cancel my account then. So I ended up paying the original 5.99 postage and the 7.50 for the return label for a total of 13.49 for something I never got and just think it's a little messed up that you can't even get what you want anymore when all I wanted was the right size and had it worked out at first I thought and then everything changed. Guess the days of the customer is always right is a thing of the past with common sense at a close second. Most the time now it doesn't matter unless who you end up talking too and know what their doing as the rest are just putting in their time so most could care one way or another. It's really sad. acc[redacted]Desired Settlement: Just want what I ordered

Business

Response:

I have investigated the complaint from Mr. [redacted] From the complaint I see that he called and asked for a return label and told that agent he wanted to return his slippers for a smaller size. The return label was sent, but when the item was received by the returns department, there were no directions with the item requesting an exchange.Unfortunately, customer service and the returns department are in two different locations. The returns department automatically refunds money if no other instructions are received. When Mr. [redacted] called the customer service department on January 16, 2015, they should have explained that to him. I do not see any comments on our system to say that. They did in fact issue credits for the label and the postage and handling on the original order. His current credit balance on his shop now pay plan is ($15.14).I apologize for the inconvenience we have caused and hope to be able to better serve him in the future.?

Consumer

Response:

I am rejecting this response because:

I do not agree with their findings and I can't say what I want in response to whoever wrote it as their a liar. I know when I returned the slippers, I wrote on the return slip that I wanted an exchange of the same item, just one size smaller. Usually I make copies of everything I do, but didn't really think I had to on this as it should've been a no brainer, but I guess I was wrong. Ask them to show you the return slip and you'll see what I wrote. Although it's a mute point now anyways as I called them the day I got their response and they told me that they no longer sell them. How convenient. I don't think it's right or fair that companies can do business like this now, but I don't care anymore. It's not gonna make any difference. Which is why I told them to just send my refund and cancel my account. That's the other thing. I just paid off my balance a week before, so why would I do that if I didn't want them?

Regards,

Dale [redacted]

Business

Response:

I apologize for the delay in responding - the refund was processed and issued on 1/22/15. I have instructed the returns department to send Mr [redacted] a copy of the paperwork used to process the return.

Review: They have a charge on my account for 56.24. The order I put in they cancelled.Desired Settlement: Remove the charges. I did not purchase anything from them.

Business

Response:

I have investigated the complaint from Ms. [redacted] and have found that the balance is from an order that was placed in April of 2014. Our tracking information shows that the order was delivered on April 30, 2014.We did not hear from this customer until August 8, 2014 telling us that the package had not been received. At that time she was told that we must be notified of a lost package within 60 days of shipping and since that had not been done, she would be responsible for payment of the order. She placed another order on May 11, 2014 and this order was also not claimed as not received. Since it was less than 60 days, credit was given immediately.As a courtesy I have issued a credit today for the balance due which did include late fees and finance charges, when processed the balance on the account will be $0.00, but the account will remain closed.I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

In reference to complaint ID[redacted], the company sent me an email the complaint has been resolved. Thank you for your assistance.

Regards,

Review: [redacted] please view attached documents online[redacted]

Dear sirs,

On March 29th 2014 I ordered merchandise from Dr. Leonard's Health Care Products for %9.93. They asked for an additional $3.09 which I sent on April 11th 2014. I have called this company about 3x and each time I got connected to someone else and have to wait + repeat my request several times. Please help me get my merchandise or my money back.

Thank you, [redacted]Desired Settlement: Unspecified

Business

Response:

I have received and investigated the complaint from [redacted]. We do show the original order and the check that was included with the order. At that time, the check was $3.09 short of the amount due. I have searched all of our records and cannot find that we ever received or cashed a check for the $3.09. The problem should have been escalated when the customer called on April 25, 2014.

I have processed the order and it will be shipped tomorrow via priority mail. It should be delivered within five to seven business days. Our customers are very important to us. I apologize for any inconvenience that we have caused her, and hope that she will consider buying from us in the future.

Sincerely,

Director of Order Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a product from DR. Leonard's . IT was safety arm rails for my toilet . Know I receive a passport to health program . threw the mail that they have charged to my credit card . That they received when I made my original perches with out my perrmisionDesired Settlement: You should stop them from doing this . IT really upsets seniors .

Thank you

Business

Response:

I have received and investigated the complaintfrom Mr.[redacted], our records show that on September 2, 2014 was offered and accepted a membership in our Passport to Health program. The offer was made by one of our customer service representatives during a follow-up phone call.Passport to Health offers savings and discounts on healthcare expenses which may not be covered by insurance. The cost of this membership, which is billed montly is $3.99 for the first month and then $29.99 until the customer chooses to cancel. This information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membreship materials mailed after acceptance.I did review the call and Mr. [redacted] verbal agreement to try the membership was "Ok". We are committed to customer satisfact and we work hard to ensure our customers are satisfied with their shopping experiences with our company. We have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures are provided when they accept an offer to try the program. The customer is provided with a number to call and cancel their membership if they do not wish to continue.At this time, we did get an authorization to bill his credit card for $3.99 (first month's cost). But as yet it has not been charged. I have canceled the program today, and no charges will be posted to his credit card.Customer satisfaction is a priority at Dr. Leonards. If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order ServicesDr. Leonard's Healthcare Corp.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

I ordered a zipper front long velour robe from Dr. Leonard's in early December 2015.
The check I mailed to them cleared my bank on Dec. 14, 2015 in the amount of
$25.89. The robe was to be a late Christmas gift for a member of my family. It's now
been 8 weeks and I have not received the robe. I phoned Dr. Leonard's yesterday
and they said I still owed them $3.05 for handling, which I know I included in my payment; however because of all the hassle, I asked them to refund my money and they referred me to Customer Service and they never came on the line to talk to me after 5 minutes of waiting. So I phoned back and asked for Customer Service, they told me I would have a 22 minute wait to speak to someone. That was unacceptable and I hung up the phone quite aggravated and upset. I just want to report this because I would not recommend anyone to order from this company after my experience with them [Dr. Leonard's]. My name is [redacted] and I live
in [redacted]

Review: Items purchased: $43.28

Amount paid: $63.28

Amount owed: $74.90 as of 3-15-15

History of paying bill in two payments.

Paid $25. approximately 12-14

My bank had a glitch which negated next payment. A letter was sent by my bank explaining this problem. I wrote an email explaing this problem. I sent the next payment to pay off the balance with the $20 late fee. None of my correspondence has been answered.

I am now being harrassed for late fees on top of late fees.

I have late night phone calls as well as early morning calls, computer generated, on a phone that does not have unlimited usage. if I were to pay all their accumulated fees, it would be well over $100.

No human contact. No response to my correspondence. Bill was paid.Desired Settlement: Although it was not my fault the second payment was late, I am not asking for a refund of the late fee. I want them to leave me alone. A change in the way they do their billing policy would avoid this problem in the future. Contact with a real person, not on a phone is impossible.

Business

Response:

I have researched Ms. [redacted] account and found that although she did pay the late fee when there was a problem with her bank, she did not make a payment of the principle of the account. The late fee was paid on January 5, 2015, but no other payment was received until 2/23/15. This cause the extra late fees to be added to her account on a monthly basis.As a courtesy, I have written off the balance on the account, a total of $70.90. This brings her balance to zero. This write off will be processed in our next billing cycle, and all phone calls regarding the late balance will cease.I apologize for any inconvenience that we have caused and for the inability to reach someone in our credit department.

Consumer

Response:

I do not agree with their assessment, but I will accept the outcome, as long as it does not appear on my credit report.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.