Dr. Leonard's Healthcare Corp.

Hello, I just ordered 5 pair of 20-30 compression stockings for my husband who has veinous insufficiency, resulting from cellulitis. Order arrived very quickly, like within 2 of the 10 days expected. Socks are nicely sized of great quality, and they had a huge variety of colors: black, white, navy, blue, gret and brown. cost $7.77 a pair when purchased in quantity of 5, very pleased with purchase.

Review: I received a letter for ID Sentinel Alert which I never authorized. They tell me that they will charge me every month for this service. I never asked for it and it was never mentioned in any previous mailings. I tried contacting them several times and it was always disconnected.Desired Settlement: I expect an apology for trying to force this on me.

Business

Response:

I have received and investigated the complaint from Ms. [redacted] regarding our ID Sentinel Alert membership program.Our record show that on January 26, 2015, Ms. [redacted] was offered and accepted a trial membership in this program. This offer was made by one of our customer service representatives following an order she placed with our Dr. Leonards' catalog.ID Sentinel Alert offers members identity theft protection that includes monitoring hundreds of financial institutions, insurance groups, cell phone details and property records. The three credit bureaus are also monitored for suspicious activity. In addition, this program provides 24-hour Roadside Assistance to its members. The cost of this membership, which is billed monthly, is $6.99 for the first month, and then $19.99 until the customer chooses to cancel. This information, along with specific information on how to cancel the membership is explained when the membership is offered and is also included in the membership materials mailed after acceptance.We did review the call and Ms. [redacted]'s verbal agreement to try the membership was "Ok yes".Dr. Leonard's has a satisfaction guarantee policy on all products including ID Sentinel Alert. Since this letter has put us on notice that Ms. [redacted]'s is not satisfied, we have canceled the membership and issued a full refund in the amount of $6.99.I am sorry for any inconvenience we have caused this customer.

Review: I was sent 3 different packages of items that I did not order. Sent items back and now they want me to pay $107.00 and have added another $20.00 to the bill today. I have sent bills back on why I would not Pay and they said they only received 1 letter and I have photo copied what I said. Now they said today if I did not pay this bill by August 12, the will turn me into collection agency and being placed in collection would cause me the inability to rent denial of loans and even the refusal of a job. I can no longer work because I am disabled from a car accident where I was hit head on the person came into my lane. I am facing several more surgeries and am under several doctors care. I returned their items and have asked them to please leave me alone But I continue to receive these letters. I asked them not to send me any more of their booklet ad ppers and they still doDesired Settlement: I owe them nothing Items were returned and they had postage papers returned in bags so I sent It back I dont want them to bother me any more and I feel I have done everything including calling them. I have kidney damage colon damage colostomy bag spinal damage foot damage and knee damage I do not thin they should threaten anyone and It does not cost $127.00 to ship or return the items they sent me. I do not want to ever hear from them again

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. I have listened to the phone calls of the customer that placed the orders and found that Ms. [redacted] is correct. The customer that called has a very similar name and our agent choose the wrong number. I have written off the entire balance and commented her account that the debt was not hers. The credit to the account will be processed today. I apologize for the inconvenience that we have caused Ms. [redacted].

If I can be of any further assistance, please contact me directly.

s

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

ADDED: The personal stress induced by their poor handling of the situation (threats to affect my credit rating) could have been avoided if they had investigated the problem correctly in the first place. They should be monitored so that others are not intimidated in a similar manner. Hopefully this will result in better business practices by them. Thank you Revdex.com for your excellent assistance with this matter.

Review: DR Leonard's allowed someone else order $402.10 worth of merchandise and charged it to [redacted] and mailed it to a different address than mine now they are requesting that I owe the this money I have tried to talk to the about this bill and let them know that I did not purchase this merchandise. I have requested a fraud package. I have tried several a time to get this information I can't get any information from them. This leave me no choice but to believe that they are fraud also. I talked to mr [redacted] in the fraud department about 3 time and assured me that I would receive this package after three times .The address that they shipped merchandise to is 6 county road 4073 I have never lived at this address.Desired Settlement: Remove these charges off my credit report asap.

Business

Response:

I have received and investigated the complaint from Mr. [redacted]. Our records do indicate that the orders were placed and shipped from an address that is different from his, and have contacted our credit department of this. It appears that the collection agency used to recover this debt sent the notices to him. I see from the comments in our system, that we tried to send the "Fraud Packett" on January 13, 2014 and again on January 20, 2014. We are not sure as to why he did not receive it. On February 11, 2014 we actually faxed the package to him, and he promptly returned it. On that day we contacted our credit department to stop all collection efforts and to contact the credit bureau to correct the information supplied. This will be done within the next 7 days. I will keep a close eye on the account to make sure that this does happen.

I apologize for the inconvenience we have caused this customer, and if there is anything else that I can do, please contact me directly.

Sincerely,

Director of Order Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been receiving catalogs from Dr. Leonard Catalog. I did not order this catalog. Normally I would not make such a big deal about it however, this catalog has adult toys. Example, vibrators, dildos and erection rings. I had laid my mail on the kitchen table and my kids were looking at the catalog. I had no idea these products were in this magazine. I called the company and have "supposedly" been removed from the list. However, I was informed that I may receive another one before the request of being removed from their mailing list. I was informed that some other company had sold my info to them. I am not happy what so ever. Especially with the inappropriate crap found in this catalog. Try explaining that to your kids.Desired Settlement: My info should not be sold to anyone. And there is no warning on the front catalog of the catalog and was not even sealed in plastic to prevent children from seeing it. And the catalog is a "healthcare catalog). What does adult toys have to do with "healthcare"????

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. I have removed her name from our mailing list - due to the adult products in our catalog. Many of our customers are in need of such items and prefer to order them through the mail. Sincerely,[redacted]Director of Order Services?

Review: I'm not sure if I picked the right primary nature of my complaint above, but it is the closest to what you had to choose from.

I returned items that were too small and I had paid $20.85. They advertised that the shipping would be free , but they still charged $3.95 handling charge plus $1.95 replacement charge and then when I returned the itmes, they charged an additional $7.99 for me to return this and I had paid $20.85. They only gave me back $6.95 This to me is a rip off. I want the full $20.85 back or at least $14.95. I have been a long time customer of their's and I don't plan on being now. I lost a lot of money when most places don't charge to ship things back like this. Thanks, Desired Settlement: I want them to take off The $3.95 and $1.95 and also the $7.99 and give me back my full refund of $20.85 or at least $14.95.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. The original order was placed on Marc 29,14 and our tracking system shows it was delivered on April 4, 2014. The order was for five white tank tops, items totaled $14.95, plus $5.90 for handling and replacement fees. When Ms. [redacted] returned the items, she used our "Smart Label" which is a label attached to the packing slip clearling stating that their is a $7.99 charge for the use of the label.

Our procedure for return goods, is that if the item is damaged or defective, we refund all charges, otherwise the charges are deducted from the refund. Ms. [redacted] was explained all of this when she contacted us on April 23, 2014.

Our customers are important to us, so as a one time courtesy, I have issued a credit to her Master Card for the $7.99 label fee.

If I can be of any other assistance, please contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On April 30th, a package was delivered by ups, tracking #1z[redacted]0272815, accepted and signed by a Mr [redacted], at Dr Leonard's warehouse. This was a heating pad I was returning, value , $29.99,

that I believed had been purchased there, but I no longer had any paperwork on it. I was simply requesting for an exchange. All this time has passed and I never heard from them, so I emailed customer service and the battle began. They insist they can't find an order for the item I am referring to ,BUT, I keep saying that, that now it doesn't even matter because they are in possession

of my property, whether an order number shows up or not. Countless of emails go back and forth, and not one email refers to having my package, they keep saying they have no order number for

such item, and keep ignoring the fact that there is a signature acknowledging receipt of my package. I don't care if it belongs to them or not, if I made a mistake, then, be it, but the fact remains

they have my property, which is exactly what they sell, whether it shows an order form or not, I still believe I purchased it there, and they will not, in any of the emails even admit to such thing, even with me providing the ups tracking number, it's as if I am talking to the air. A Ms [redacted], was corresponding with me, and I just had enough of what I feel is disrespect and lack of professionalismDesired Settlement: I would love, not only the amount for the item, but also for shipping it, because at this point, I truly feel they have done absolutely nothing, to resolve the matter, and I want nothing else to do with them. I want my name off their mailing list, and off their website list. I have no desire to do any business with them ever again. The sooner this matter is resolved, the better, because they are giving

me the ultimate upset stomach. I am too old to be dealing with this disrespect over something so small. I want to move on. This company needs to learn what customer service truly is and a seminar on it would not hurt them.

Thank you so much.

Business

Response:

I have investigated the complaint from Ms. [redacted], and have researched all of the e-mails that pertain to this complaint. I found her to be rightfully justified in all her comments. I wanto to sincerely apoogize, this should have been handled much better. New training will be provided to our e-mail response team as a result. They do indeed need to do a little investigative work, before responding. It also appears that the team did not read each e-mail and response carefully. I have issued a refund check for $29.99 which will be processed tonight and mailed tomorrow, September 27, 2013.

I want to sincerely apologize, this should have been handled much better.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Ps. I would have liked shipping costs included. but I also want my email and address removed from their list