Dragon One Zheng Meiling

Airtron stands by our original responce

ODU was damaged previously by vandalism of some sortWe replaced the coil guard and top piece of ODU which MI Homes took care of the charges previously If this unit was kinked from day one the system would have never workedThis is not a warranty issue

Dear Revdex.com/Mr [redacted] Hendel’s has been servicing the East Valley for more than years providing all of our customers with competitive pricing, speedy service and above all we treat our customers fairly This is how we have become one of the most respected Air Conditioning companies in Arizona Hendel’s won the TORCH award for ethics, applauding businesses like ours for exemplary ethics All of Hendel’s Technicians are certified and are provided extensive in-house training at Hendel’s As with all of our customers, you were provided with the proper recommendations and were appropriately warned about the risks of repairing a 15-year-old Tappan Air Conditioner Hendel’s did not damage your “tubes” This is the first complaint we have ever received accusing Hendel’s of purposely damaging a unit

Hi [redacted] and [redacted] ,I want to appolgize for my owners lack of response to your many repair requestsI have informed the owner that he will no longer be able to do his own repairs on his homeIf you have any future repair needs I will be assigning them to one of our vendorMy goal is to get your repair request completed as quickly as possible You guys are great tenants and take fantactic care of the homeYou have definitely impoved the home I and truly sorry for all your inconvincesPlease accept my deepest appologistAloha, [redacted] FahrniFahrni Realty, Inc

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The repairman said the unit was not vandalized Airtron is lying Regards, [redacted]

Airtron provides warranty periods for equipment installed and honors the warranties that fall within that obligation, unfortunately this part is outside of its warranty periodWe offer extended service beyond the warranty period, however customers are free to use the services of any company they choose after their warranty period is upAirtron will refund the $service diagnostic charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offerAgain, your technician told me several times on site that your installers did a poor weld job If he is telling you different now, he is a liar!! There has been NO work done on that since you installed it with the very poor installation!! Your technician pulled on that line and caused that leak, end of story! Do the right thing and fix this because it was your company that installed a faulty weld and your company that broke the weld! Regards, [redacted]

Thank you for your review, as we are always happy to hear feedback from our customersI believe that you have been contacted by Management and informed that the limited warranty for your system is between you and [redacted] [redacted] 's Customer Service contact information has been provided Your limited warranty covers the cost of parts only The option to purchase an extended warranty(within one year from purchase) was declinedHendel’s is always here to support our customers and we have responded promptly to each concern – A technician was sent to the home and resolved the noise issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.They did not put a new state on they put the original one on because he saw next to the stat that lay on a table next to the broken thermostat that I want replacedThey guy Chris who was suppose to be Dave is what a rude employee named Jeremy saidDave introduce himself as Chris when he came to the houseI want them to replace the thermostat that Dave or Chris broke Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] We have had contact with [redacted] , [redacted] and [redacted] of Airtron, [redacted] stated via a facebook message that a one year service agreement has been added to our system at no charge and we greatly appreciate that [redacted] from Airtron fixed our flue Wednesday and we are so far happy with the repair While we greatly appreciate ***s gesture and the repair of our flue we still feel we should not have been charged the $for repair of the air conditioning.Our air conditioning stopped working in June of A tech from Airtron came to address the issue and informed us he thought the "blower motor settings" were incorrect causing the issue however he would be adding a warranty to the system in case the issue presented again this summer (2015) The tech that came to our home on 6/stated he was charging me $for the "part" a "capacitator" and when I informed him the system had a ten year parts warranty and I could retrieve the warranty paperwork he told me he had to make a phone call to the office and drove off When I called [redacted] from Airtron he informed me the $charge was for the labor as the system does have a parts warranty I am concerned I was quoted $for a part and the same $was quoted for labor, the repair took approximately minutes, if the charge was for labor I would estimate Airtron's labor charges to be $1002/hr (six ten minute increments multiplied by $per increment), this is more than any profession I am aware of It became degrees in our home We had to purchase $of fans just to make the situation slightly bearableAt the recommendation of Vectren we purchased a carbon monoxide detector incurring additional expense as well I had to use my inhaler due to the sudden onset of shortness of breath I feel directly related to the poor air quality at my home Vectren shut off our gas main as a result of the flue not being installed correctly and felt the incorrectly installed flue caused the failure of the water heater pilot light and also caused us to be exposed to carbon monoxide I awoke Monday with a terrible headache, racing heart and numb hands, all symptoms of carbon monoxide exposure Due to our gas being shut off we were unable to bathe or cook with our stove as our appliances are gas We just purchased groceries at the store the day prior to this situation and had planned meals for the week, we had very little that was able to be microwaved in our home Honestly we were absolutely miserable due to this situation, the lack of air conditioning added insult to injury when we were unable to bathe or cook meals We have two children and heated up water in bowls in the microwave just to be able to let them wash off When I called Airtron on Monday after the tech that was supposed to fix our air conditioning left without explanation [redacted] at Airtron truly didn't seem to understand the urgency and misery of our situation Again we greatly appreciate ***s service agreement on the system and apology for the inconvenience [redacted] and [redacted] were the nicest people we spoke with on the telephone at Airtron and I appreciate that tremendously [redacted] was professional and listened to our concerns when he came to our home to repair the flue, for that we are appreciative Given the reasons described above as a resolution we feel the $should be refunded at this time.Regards, [redacted]

Airtron is refunding the $service chargeCheck should take 6-days***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Hendel’s has been servicing the East Valley’s air conditioning needs for more than years As an added service for the Do-it-yourselfers Hendel’s also sells HVAC parts to the public We pride ourselves in following policy, being upfront and honest with our customers Hendel’s has a large sign stating, “Our employee’s do not offer any advice or instruction on how to replace parts.” And “ABSOLUTELY NO RETURNS or REFUNDS on electrical parts” Additionally, “ ABSOLUTLEY NO RETURNS or REFUNDS on electrical parts” is printed on each receipt All customers are also verbally informed of our policy Hendel's certified technicians are in the field performing repairs on existing equipment or installing new HVAC units Employees in our parts department are unable to see the customer’s HVAC equipment, diagnosing a problem or ensuring a proper fit of a part from our parts department simply can’t be done If you can imagine all the different manufacturers of HVAC units coupled not knowing what a prior technician may have modified on the unit, it is simply impossible to advise a customer about a repair without seeing the system We have certified technicians that are available for service calls Once an electrical part is taken out of the building we cannot use it, resell it, or return it to our supplier MrM [redacted] did not provide the model or serial at the time of purchase, he provided the amperage and RPM’s The model and serial numbers were provided after he attempted to install the motor and then return it He purchased the motor on 9/16/ The motor that he purchased did match the specs of the motor he brought in at the time of his purchase For the purpose of this response, I pulled the specs for the unit he provided after he purchased the motor and found the motor he purchased from Hendel’s and the OEM motor that came with his unit have the same specs and frame Tell us why here

This equipment is years old and out of warrantyOur technician said that the fitting connection had been tampered with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Customer complaint has been addressed; customer is satisfied at this time

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me for the $refund portion Please note for the record, and for public knowledge, that Airtron's response is untrue I did confirm with *** today that my quotes were on parts that were 'indeed' manufactured by *** (the Air Conditioner that I have) The a/c business that replaced the fan even let me know that the *** fan blade was the only one they could install Again, I paid $for the *** Fan Blade and $for Labor ($together), not just shy of $for the Fan Blade and an un-required motor replacement Not too mention that I was charged $by Airtron for just labor on a warranty covered fix for the Motor and capacitor years ago I now know that I could have had that done much cheaper without the warranty In retrospect, I believe I should have been fairly charged for that as well (probably half of what I ended up paying) My true satisfaction would come with Airtron acknowledging that they made mistakes in the past will re-focus their attention on being honest with customers going forward on the true cost of parts and what they are charging for labor People work too hard for their money today, to just have it taken away from them unfairly
Regards,
*** ***

We are concerned about your issue with Airtron and will refund the $diagnostic chargeAirtron only uses original manufacturer parts, not generic non authorized parts, unfortunately they cost moreIf you have any more questions, please call me*** at 317-713-***. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

***, This is Mike from AirtronI called your phone number we have on file and it says you mailbox is not set up yetPlease call me when you can so I can help resolve situation317-713-