Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have written To VW Credit with documentation by mail and will see if I receive a response which I don't hold much hope forIt is wrong if I have to pay the last months payment and disbursement twice, because they have too many centers in the US that don't coordinate I know it's only $but it's the principle and I'm tired of just not getting proper recompense It is their mistake! Not mine! So tired of being shafted and not fighting it
Driver's Village has investigated this customer's concern and has determined that, while the customer did receive the $rebate, it was could have been communicated more clearly during the purchase/delivery process To compensate customer for his inconvenience, Driver's Village is awarding
the customer goodwill gift certificates.We have spoken to the customer and he is agreeable with the resolution, and has a direct line to Customer Service if any additional issues arise
Our General Sales Manager contacted Marie on June to continue the conversation from the previous week He provided options for the customer to consider a different vehicle; appointment set for Tuesday to discuss financing and additional options
We have been in contact with *** *** and have agreed to repair her bumper issue at our cost Her appointment is Sept 1, Other issues have been addressed as well, and we continue to work with this customer to ensure satisfacation.*** ***
Customer completed an online appraisal of their vehicle and received from us a “Kelley Blue Book Instant Offer” of over $23,000. Our sales agent spoke to the customer and indicated their form was filled out inadequately, and assisted them in filling out the form again. After 2nd
submission, the appraisal was $19,540. Customer was advised that this offer was in no way guaranteed, but was an appraisal based on the information provided by customer. Each time a customer receives a KBB appraisal they are notified that, in order for us to come to a final appraisal, the vehicle must be brought in so that all information can be validated. Upon visiting, we determined the customer had not included certain information that radically affected the vehicle’s value, including the fact that it had been fitted as a plow vehicle.We apologize for any misunderstanding or miscommunication, however we made every effort to be clear as to the appraisal process, prior to and during their visit. We remain open to continuing the conversation and attempting to reach a mutually agreeable solutionTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
We will be happy to address the customer's concern, and have had numerous conversations with him. Customer has contact information (cell phone - direct line) for the Service Manager and can contact him at his convenience to discuss his concern
Driver’s Village maintains that this vehicle has no accident history. Attached please find the “AutoCheck” documentation that clearly shows no record of damage or an accident. This was presented to the buyer during the purchase process. If the buyer can produce authentic
documentation as to vehicle damage or accident history, we will be happy to look into the matter. The partial document included in the Revdex.com complaint shows no VIN or vehicle information, making it impossible for us to determine what vehicle this information is referring to
This issue has been resolved; customer has been issued compensation to resolve the matter, and we remain open to assisting customer with any needs in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I appreciate Drivers Village's prompt attention to this matterI must also concede that Drivers Village may not have intentionally misrepresented that the vehicle was equipped with the "Trailering Equipment" option.But the facts are:- It was indicated by the salesperson and the provided sticker that the Trailering Equipment was installed on the vehicle.- The Trailering Equipment is necessary for towing at the vehicle's maximum capacity, which is a high priority for our usesWe clearly indicated out intention to tow a trailer.- The Trailering Equipment package includes specific engine/transmission options independent of the trailer hitchWithout this equipment, the vehicle can tow less than half of the maximum amount.- It was reasonable for me to assume the installation of the trailer hitch itself was in addition to the installed Trailering Equipment(For new GMC vehicles, the trailer hitch is sold as a unique option in addition to the Trailering Equipment package.)So the crux of the problem still remains: We were told (and provided with evidence) that the Trailering Equipment was installed, though it was notWithout it, the vehicle does not meet our minimum requirementsThe installation of the trailer hitch is immaterial - without the additional equipment provided in the factory-installed Trailering Equipment package, we can't tow a trailer appropriate to our needsIt may have been a simple mistake on the part of Drivers Village, but the consequences are a big problem for us.I look forward to finding a resolution
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have no done anything of what they sayI have not even received a phone callThe 3rd attempt they speak of is when the service manager ed admitted he found the brakes did not have shimsMy fist complaint was on my first visitthey said they fixed it but did notthey never even removed a wheelor checked anythingthe second visit I specifically said the noise is from each wheelstill they did not check my brakesif what they say is true than why did it take until the 3rd time to notice my brakes were miss in partsand how did they inspect my vehicle without parts to my brakesthey are blatantly lying to Revdex.comalso the 4th time which was the most recent they refused my vehicle at their toyota storeso how could they be making any attemptThis is now monthsso please someone explain how they are trying to fix the issueand they say common for a used vehicle to have issueThis complaint was from day oneand still persists without them fixing itand they are the ones who did the brakes before I ever saw the car or knew about the vehicle at drivers villageI have an issue with brakes and just so happens they did the brakes prior to my ownershipalso note that this vehicle does not require brakes at 60k milesAsk toyotaThis should not require a brake job in the first placethey have done nothing but ignore the issuethan when I asked the service manger ed who worked on the brakes if he disconnected the 12v system like the service manual says tohe admitted he did notThis has gone on long enough.
Regards,
*** ***
The lease agreement signed by the customer states (attached) that the customer is responsible for excess wear and mileage. Our duty at the dealership was to arrange for the tuand, if we were going to absolve customer of any remaining charges, any such amount would have been noted on the
Due Bill (attached) at time of delivery. Salesperson indicated that the lease agreement was terminated, which it was, but did not indicate that the customer would have no responsibility for wear & tear as determined by 3rd party. The $is not determined by Burdick Volkswagen, but by the lease agreement between the customer and manufacturerAs a goodwill effort, and to thank the customer for continued business, Burdick Volkswagen will offer a year Pre-Paid Maintenance Package at no charge to the customer. This package, if purchased, sells for $599. We are open to discussing this with customer at his discretion
Driver's
Village retrieved the vehicle from customer's residence, performed the agreed-upon service, and returned it to customer Vehicle was repaired and in working order upon its completion and when returned to customerWe consider the previous complaint addressed and resolved We remain open to customer returning the vehicle if they desire additional service work in the future
As we have stated previously, there was no fraud or deception on our part at any point in this process - customer purchased a warranty package that we honored. However, in the interest of goodwill and to accommodate the customer for the lengthy time to resolve this issue, we will reimburse the balance of the customer's original warranty purchase. We have spoken to the customer and all parties are agreeable to the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our management team has made attempts to reach the customer but we have thus far been unable to connect. We apologize for the oversight and inconvenience regarding the $difference - we will process the check and mail it asap. We will continue to contact the customer to ensure the
issue has been resolved
Received call from Chuck G- Service Manager stating that he could not find the complainant in their data base and believes that she has the wrong dealership There are several dealerships and we are not the one she has the complaint with Please get clarification from consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have written To VW Credit with documentation by mail and will see if I receive a response which I don't hold much hope forIt is wrong if I have to pay the last months payment and disbursement twice, because they have too many centers in the US that don't coordinate I know it's only $but it's the principle and I'm tired of just not getting proper recompense It is their mistake! Not mine! So tired of being shafted and not fighting it
Driver's Village has investigated this customer's concern and has determined that, while the customer did receive the $rebate, it was could have been communicated more clearly during the purchase/delivery process To compensate customer for his inconvenience, Driver's Village is awarding
the customer goodwill gift certificates.We have spoken to the customer and he is agreeable with the resolution, and has a direct line to Customer Service if any additional issues arise
Our General Sales Manager contacted Marie on June to continue the conversation from the previous week He provided options for the customer to consider a different vehicle; appointment set for Tuesday to discuss financing and additional options
We have been in contact with *** *** and have agreed to repair her bumper issue at our cost Her appointment is Sept 1, Other issues have been addressed as well, and we continue to work with this customer to ensure satisfacation.*** ***
Customer completed an online appraisal of their vehicle and received from us a “Kelley Blue Book Instant Offer” of over $23,000. Our sales agent spoke to the customer and indicated their form was filled out inadequately, and assisted them in filling out the form again. After 2nd
submission, the appraisal was $19,540. Customer was advised that this offer was in no way guaranteed, but was an appraisal based on the information provided by customer. Each time a customer receives a KBB appraisal they are notified that, in order for us to come to a final appraisal, the vehicle must be brought in so that all information can be validated. Upon visiting, we determined the customer had not included certain information that radically affected the vehicle’s value, including the fact that it had been fitted as a plow vehicle.We apologize for any misunderstanding or miscommunication, however we made every effort to be clear as to the appraisal process, prior to and during their visit. We remain open to continuing the conversation and attempting to reach a mutually agreeable solutionTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
We will be happy to address the customer's concern, and have had numerous conversations with him. Customer has contact information (cell phone - direct line) for the Service Manager and can contact him at his convenience to discuss his concern
Driver’s Village maintains that this vehicle has no accident history. Attached please find the “AutoCheck” documentation that clearly shows no record of damage or an accident. This was presented to the buyer during the purchase process. If the buyer can produce authentic
documentation as to vehicle damage or accident history, we will be happy to look into the matter. The partial document included in the Revdex.com complaint shows no VIN or vehicle information, making it impossible for us to determine what vehicle this information is referring to
This issue has been resolved; customer has been issued compensation to resolve the matter, and we remain open to assisting customer with any needs in the future
We remain open to resolving this issue in a fair manner for both parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I appreciate Drivers Village's prompt attention to this matterI must also concede that Drivers Village may not have intentionally misrepresented that the vehicle was equipped with the "Trailering Equipment" option.But the facts are:- It was indicated by the salesperson and the provided sticker that the Trailering Equipment was installed on the vehicle.- The Trailering Equipment is necessary for towing at the vehicle's maximum capacity, which is a high priority for our usesWe clearly indicated out intention to tow a trailer.- The Trailering Equipment package includes specific engine/transmission options independent of the trailer hitchWithout this equipment, the vehicle can tow less than half of the maximum amount.- It was reasonable for me to assume the installation of the trailer hitch itself was in addition to the installed Trailering Equipment(For new GMC vehicles, the trailer hitch is sold as a unique option in addition to the Trailering Equipment package.)So the crux of the problem still remains: We were told (and provided with evidence) that the Trailering Equipment was installed, though it was notWithout it, the vehicle does not meet our minimum requirementsThe installation of the trailer hitch is immaterial - without the additional equipment provided in the factory-installed Trailering Equipment package, we can't tow a trailer appropriate to our needsIt may have been a simple mistake on the part of Drivers Village, but the consequences are a big problem for us.I look forward to finding a resolution
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have no done anything of what they sayI have not even received a phone callThe 3rd attempt they speak of is when the service manager ed admitted he found the brakes did not have shimsMy fist complaint was on my first visitthey said they fixed it but did notthey never even removed a wheelor checked anythingthe second visit I specifically said the noise is from each wheelstill they did not check my brakesif what they say is true than why did it take until the 3rd time to notice my brakes were miss in partsand how did they inspect my vehicle without parts to my brakesthey are blatantly lying to Revdex.comalso the 4th time which was the most recent they refused my vehicle at their toyota storeso how could they be making any attemptThis is now monthsso please someone explain how they are trying to fix the issueand they say common for a used vehicle to have issueThis complaint was from day oneand still persists without them fixing itand they are the ones who did the brakes before I ever saw the car or knew about the vehicle at drivers villageI have an issue with brakes and just so happens they did the brakes prior to my ownershipalso note that this vehicle does not require brakes at 60k milesAsk toyotaThis should not require a brake job in the first placethey have done nothing but ignore the issuethan when I asked the service manger ed who worked on the brakes if he disconnected the 12v system like the service manual says tohe admitted he did notThis has gone on long enough.
Regards,
*** ***
The lease agreement signed by the customer states (attached) that the customer is responsible for excess wear and mileage. Our duty at the dealership was to arrange for the tuand, if we were going to absolve customer of any remaining charges, any such amount would have been noted on the
Due Bill (attached) at time of delivery. Salesperson indicated that the lease agreement was terminated, which it was, but did not indicate that the customer would have no responsibility for wear & tear as determined by 3rd party. The $is not determined by Burdick Volkswagen, but by the lease agreement between the customer and manufacturerAs a goodwill effort, and to thank the customer for continued business, Burdick Volkswagen will offer a year Pre-Paid Maintenance Package at no charge to the customer. This package, if purchased, sells for $599. We are open to discussing this with customer at his discretion
Driver's
Village retrieved the vehicle from customer's residence, performed the agreed-upon service, and returned it to customer Vehicle was repaired and in working order upon its completion and when returned to customerWe consider the previous complaint addressed and resolved We remain open to customer returning the vehicle if they desire additional service work in the future
As we have stated previously, there was no fraud or deception on our part at any point in this process - customer purchased a warranty package that we honored. However, in the interest of goodwill and to accommodate the customer for the lengthy time to resolve this issue, we will reimburse the balance of the customer's original warranty purchase. We have spoken to the customer and all parties are agreeable to the resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our management team has made attempts to reach the customer but we have thus far been unable to connect. We apologize for the oversight and inconvenience regarding the $difference - we will process the check and mail it asap. We will continue to contact the customer to ensure the
issue has been resolved
The manager and I talked and I recieved an apology and the check for $was recieved today
Received call from Chuck G- Service Manager stating that he could not find the complainant in their data base and believes that she has the wrong dealership There are several dealerships and we are not the one she has the complaint with Please get clarification from consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***