Vehicle values that are offered through online resources are often different than the value determined at a dealership. While we did have a different opinion on the value of the customer's vehicle once it was brought in, we do sincerely apologize for the manner in which the customer was
communicated. We hold our staff and managers to a high level of customer satisfaction and experience, and we failed to meet those standards in this case - we will use this instance as an opportunity to improve our communication.Driver's Village will reimburse the customer for their expenses, and will reach out personally to address their experience
We have contacted the customer and have processed his refund per
his request. We regret any inconvenience and will use this instance as a
means of improving our customer service in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Since complaint was lodged, Driver's Village has made a concerted effort to address customer's concern. Customer was invited back in, the first time we found that the dome switch was between on and offThe only thing that we could advise her was that is was possible that due to the
placement of the switch not being fully in one or the other that it may cause the light to come on when hitting bumpsShe said that she intentionally had the switch that way but said that it was seemed to happen more at nightShe agreed to bring the vehicle back after darkAt that time the light did come on when we were driving itThere were no fault codes stored, the technician removed the headliner to access the wiring and found no sign of damageWe discussed this concern with GM Tech Assist who recommended replacing the dome light assemblyWe called this concern into the customer's extended warranty who denied coverageWe advised the customer of this- she was going to take this up with the extended warranty company and get the repair coveredWhen she left the vehicle was not fixed however she was pleased with our attempts to help as best as possible(We did not charge her to any of the labor required to diagnose, remove the headliner, and etc)We remain open to assisting the customer with this or any other matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our customers’ safety is our number one priority. We have invested a significant amount of time and effort to assess this concern, including road testing this vehicle multiple times in snow-covered road conditions and have actively attempted to duplicate the customer’s concern. We have
had five different technicians and our Service Director make every effort to duplicate the concern. Additionally, we checked the brakes, powertrain components, any indicators of a drivetrain issue. As of today, we believe we have located the issue and are correcting the concern We emphatically wish to help this customer, and will continue to do so
Vehicle values that are offered through online resources are often different than the value determined at a dealership. While we did have a different opinion on the value of the customer's vehicle once it was brought in, we do sincerely apologize for the manner in which the customer was
communicated. We hold our staff and managers to a high level of customer satisfaction and experience, and we failed to meet those standards in this case - we will use this instance as an opportunity to improve our communication.Driver's Village will reimburse the customer for their expenses, and will reach out personally to address their experience
We have contacted the customer and have processed his refund per
his request. We regret any inconvenience and will use this instance as a
means of improving our customer service in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Since complaint was lodged, Driver's Village has made a concerted effort to address customer's concern. Customer was invited back in, the first time we found that the dome switch was between on and offThe only thing that we could advise her was that is was possible that due to the
placement of the switch not being fully in one or the other that it may cause the light to come on when hitting bumpsShe said that she intentionally had the switch that way but said that it was seemed to happen more at nightShe agreed to bring the vehicle back after darkAt that time the light did come on when we were driving itThere were no fault codes stored, the technician removed the headliner to access the wiring and found no sign of damageWe discussed this concern with GM Tech Assist who recommended replacing the dome light assemblyWe called this concern into the customer's extended warranty who denied coverageWe advised the customer of this- she was going to take this up with the extended warranty company and get the repair coveredWhen she left the vehicle was not fixed however she was pleased with our attempts to help as best as possible(We did not charge her to any of the labor required to diagnose, remove the headliner, and etc)We remain open to assisting the customer with this or any other matter
The business has refunded my account with $140, close as resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our customers’ safety is our number one priority. We have invested a significant amount of time and effort to assess this concern, including road testing this vehicle multiple times in snow-covered road conditions and have actively attempted to duplicate the customer’s concern. We have
had five different technicians and our Service Director make every effort to duplicate the concern. Additionally, we checked the brakes, powertrain components, any indicators of a drivetrain issue. As of today, we believe we have located the issue and are correcting the concern We emphatically wish to help this customer, and will continue to do so