DriveTime

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear Ms [redacted] ,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn September 29, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a Honda AccordAll lease vehicles come with a Driver’s Lease Limited Warranty, administered by AeverexIncluded you will find the Closed End Motor Vehicle Lease and the Driver’s Seat Limited Warranty Contract for your referenceOn November 4, 2014, our customer reached out to [redacted] to address her mechanical concerns with the vehicle [redacted] referred our customer to a repair facility to have vehicle diagnosedOn December 3, 2014, the repair facility provided [redacted] the diagnostics results which suggest a transmission overhaul, solenoids, and an accumulator housing replacementAll repairs were covered by the Driver’s Seat Limited WarrantyOn February 11, 2015, DriveTime reached out to our customer and left a voicemail due to her account becoming days past dueOn February 14, 2015, DriveTime reached out to our customer and left a voicemail due to her account becoming days past dueOn February 15, 2015, DriveTime recovered the vehicle due to payment defaultOur customer reached out to DriveTime and she was advised of the terms to redeem her vehicleOur customer was responsible to pay the past due payment of $203.44, recovery fee of $378.88, and agent fee of up to $On February 20, 2015, our customer redeemed her vehicleOn February 23, 2015, we reached out to our customer to address her [redacted] complaintOur customer advised that when she picked up her vehicle from the recovery agent, she noticed scuffs and slight bumper damage on the vehicleWe advised our customer that if any damage occurred that she would have to get in contact with the recovery agent that housed the vehicleOur customer stated that the vehicle’s maintenance light is on and the ignition key has been damaged since purchaseWe advised our customer to call [redacted] and set up a claim to get vehicle diagnosedWe made the exception to waive our customer’s required deductible and diagnostics feeWe advised that if our customer can provide receipts for her taxi expense, we can review for possible reimbursementAs a customer courtesy, we are also providing a per diem credit toward our customer’s account if the shop has to retain the vehicle for more than hoursAs a goodwill gesture, DriveTime has applied a $credit to our customer’s account DriveTime thanks the [redacted] for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 13, 2014, our customer entered into a Closed End Motor Vehicle Lease contract when she leased a 2005 Chevrolet Trailblazer. The vehicle came with a Driver’s... Seat Limited Warranty agreement, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease contract and the Driver’s Seat Limited Warranty agreement for your reference. On October 31, 2014, we contacted our customer and encouraged her to take the vehicle to a repair facility to address her concerns. We advised our customer that, in order to review for assistance, we would need an updated claim on file. Our customer has since declined our assistance and stated that she would be returning the vehicle under the terms of the “cancel anytime” lease agreement. As a goodwill gesture, DriveTime has applied a $25 credit towards our customer’s payments. DriveTime thanks the RevDex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***-***. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concernsOn January 29, 2015, our customer contacted Aeverex with concerns about the vehicle’s windshield wiper blades, tire pressure sensors, air filter, and emission systemAeverex advised our customer these items are not covered under the Vehicle Service ContractOn April 15, 2015, an out-of-network repair facility filed a claim with Aeverex for the thermostat, ignition coil, door panel, tire pressure sensor, seat panel, and coolantAs these repairs are not covered under the terms of the Vehicle Service Contract (VSC), Aeverex did not approve themWhen repairs are not covered by the VSC, our customers are responsible for any diagnostic fees the repair facility may chargeThis takes the place of the deductible customers are responsible for when repairs are approvedOn April 17, 2015, we contacted our customer and advised her that if she brought her account only one payment ($433.54) past due, we would make an exception to approve the non-covered thermostat, coolant, ignition coil, and tire pressure sensor repairs ($657.95)Due to the amount of time our customer has been in the loan (one year and four months) and the number of miles the vehicle has been operated since the time of purchase (16,640), and because DriveTime does not typically assist with physical damage, our customer will remain responsible for the non-covered door panel and seat panel repairs ($598.33)We advised our customer that if she were to pay this amount out-of-pocket and provide us with paid receipts, we would defer her final past due payment to the end of her loan as an option for further assistanceThe same day, we educated our customer on the process for cancelling the VSCAs DriveTime is unable to process this cancellation, our customer must contact Aeverex at ###-###-####, and they will assist her with cancelling the VSCThe pro-rated refund for this optional product will then be applied to the principal balance of our customer’s DriveTime account within daysOn May 4, 2015, we contacted our customer regarding the above agreementOur customer made a payment of $532.08, bringing her account only one payment past due, and per the above agreement, DriveTime made the exception to approve the thermostat, coolant, ignition coil, and tire pressure sensor repairs through AeverexWe advised our customer to send us the paid receipts for the additional non-covered repairs for which she was still responsibleUpon receiving these receipts, we will defer one payment to the end of our customer’s loan, provided her account is only one payment past due at the timeAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.On page one of the Customer Delivery Checklist, under Important Reminder, it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on page one of the Customer Delivery Checklist, under Maintenance Items, it is stated:“ These maintenance items are subject to replacement only upon failure of the component...”At the time of sale, our customer signed and dated the Customer Delivery ChecklistAttached you will the Customer Delivery Checklist for your review.We are unable to alter the payment amount that our customer is contractually responsible for each monthHowever, if our customer needs additional time to make a payment, she can contact our Customer Service department at ###-###-#### to make payment arrangements on her account.At this time, we are unable to accommodate our customer’s request for DriveTime to cover the costs for the door panel and seat panel repairs needed on the vehicleWe apologize for any confusion or inconvenience this matter may have caused.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] **DriveTime Customer Relations

On August 4, 2016, an in-network repair facility initiated a claim with Aeverex for the transmission replacement, transmission fluid, transmission cooler, and transmission diagnostic fee. Due to the high cost claim Aeverex forwarded the estimate to DriveTime for further review.On August 8, 2016, DriveTime, after review, approved all the repairs listed above.On August 10, 2016, our customer contacted DriveTime for additional rental assistance. We offered a direct bill rental at $25.99 per day until the transmission replacement is completed. She informed us that she would not be able to take advantage of our offer. We offered rental reimbursement, at $25.99 per day, from August 4, 2016 until August 19, 2016 when the repair are expected to be completed.She had informed us that she was supposed to receive reimbursement for the cost of her towing bills and rental for her prior lease vehicle. We advised that we credited her prior lease account $544.65 for the time the prior vehicle was being repaired.On August 23, 2016, our customer contacted DriveTime seeking an update on her rental reimbursement and potential towing reimbursement. She informed us that the repairs would be completed within the next two days. We offered to extend the rental reimbursement to the day the repairs are completed. We advised her to send in her rental receipts to confirm how much of a credit she will be receiving. In regards to the towing receipts, we informed her to send those in and we will review for possible exceptions.On August 25, 2016, our customer contacted DriveTime about the $100 deductible for the approved transmission repairs. We advised that we would waive the $100 deductible as an exception.On August 29, 2016, we received and reviewed the rental receipts our customer sent in. We offered 20 days of rental reimbursement totaling $519.80. We applied this credit towards the past due balance of $1071.51.On August 30, 2016, our customer contacted DriveTime in reference to the rental reimbursement credit. She informed us that she was under the impression there will be a check cut and given to her as rental reimbursement. We advised her that because she has not made a payment towards her lease vehicle, we applied the reimbursement as a credit towards the past due balance. We presented the option to bring back the vehicle and we would waive the remaining past due balance of $551.71. Our customer declined our offer.At this time, DriveTime has not been able to make contact with our customer. We are currently offering to take the vehicle back, waive the past due balance on the account,and refund her $800 down payment. DriveTime will continue our attempts to reach our customer in order to provide our offer of resolution .DriveTime thanks the RevDex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.Sincerely,Carlos S.Customer Relations

November 11, 2015RevDex.comPh (602) 264-5299Fax (602) 263- Re: Complaint [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On February 27, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Toyota CorollaOur customer purchased a year/36,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your referenceAt the time of sale, our customer agreed to make bi-weekly payments of $and final payment of $187.62, beginning March 22, 2014.With bi-weekly payments, our customer will make a total of payments per calendar yearAt the rate of $per bi-weekly payments, our customer will be required to pay $4,to remain currentThis equates to a monthly equivalent payment of $410.00, as is currently reporting to the credit bureausWhen our customer’s account fall into a delinquent status, DriveTime will make regular attempts to contact our customer to cure the delinquency balanceOur customers are able to set payments arrangements with a loan advisor to temporarily cease the outbound callsIf these agreements are broken, DriveTime will continue to contact our customer’s to cure the delinquency balanceDuring the life of our customer’s loan, she has spoken with DriveTime loan advisors multiple times to establish payment arrangementsWhen these arrangements are made and kept, we have ceased collections effortsDriveTime has made several attempts to contact our customer to address her concernsWe encourage our customer to contact our Customer Relations department at [redacted] if she has any additional concernsAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Justin M.DriveTime Customer Relations

April 24, Lyndsey Mullens Revdex.com Ph###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear MsMullens, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 21, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a Mercury MilanIncluded you will find the Closed End Motor vehicle Lease Contract for your referenceDriveTime believes customer retention is one of the most important benchmarks of any companyAt DriveTime, our success is measured in no small part, on the impressions we leaveOur belief is those impressions greatly impact how our customers remember and express DriveTime to their family and friendsDriveTime offers our customers a Loyalty Referral programIf our customer refers someone to DriveTime, our customer may receive a credit amount based off the number of referrals that purchases a vehicleOn March 20, 2015, our customer was informed there is no record of him referring a customer to DriveTimeHe was encouraged to contact the person he referred and the dealership he purchased from to discuss the referral processOn April 15, 2015, we informed our customer that the referral credit information was submitted by the dealership today and a $credit would apply to his account within 7- business daysOur customer was encouraged to continue to make his payments on time until the credit posts to his accountOn April 21, 2015, we informed our customer that we confirmed his Loyalty credit was submitted correctly on April 15, We informed our customer it could take up to business days for the credit to apply and we were unable to expedite this processAs a goodwill gesture, DriveTime has applied a $to our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relations

Dear Ms. [redacted] , Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 23, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when he leased a 2007 Nissan Quest. All lease vehicles... come with a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty contract for your reference. On February 2, 2015, we contacted our customer and are working towards an amicable resolution. Once the vehicle is diagnosed, we can review for possible assistance. At this time, we are assisting our customer with a rental vehicle while the customer’s vehicle is being diagnosed. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the RevDex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn August 17, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Dodge StratusAttached you will find the Simple Interest Retail Installment Contract for your referenceAt the time of sale, our customers agreed to make Bi-Weekly payments of $and final payment of $beginning September 14, On January 31, 2015, our customer’s account charged-off at days past due for $1,On February 5, 2015, DriveTime exercised their contractual right to secure the vehicle, due to the account charging off for non-paymentPlease refer to the "Simple Interest Retail Installment Contract," section labeled "Default": "You will be in default if you do not make any payment in full when such payment is due...Additionally, we may take back (repossess) the vehicle" On February 6, 2015, a "Redemption and Reinstatement Form" letter was sent to our customerThe purpose of this letter is to notify our customer of their right to either redeem or reinstate the vehicle within days from the date of the letterAttached is the "Redemption and Reinstatement Form" for your referenceLater that day, we advised our customer that $2,is required to redeem the vehicleWe also informed our customer that any additional storage and/or repair fees that accrued while the vehicle is at auction would be her responsibilityWe provided our customer with the auction’s contact information to inquire about their fees dueOur customer stated she would not be able make a payment until February 20, 2015.On February 6, 2015, DriveTime made an exception to place a "hold" on the vehicle at auctionThis hold allows the customer days to make a payment and prevents the vehicle from being sold at auctionOn February 17, 2015, we informed our customer that the vehicle is no longer under the "on hold" status; therefore, any repairs needed could be initiated by the auction and that the vehicle could be up for saleOur customer stated she would not be able to make a payment until February 27, DriveTime then made the exception to place a second hold on the vehicleWe encouraged our customer to keep in contact with us if she is unable to make any payments within the next daysOn February 27, 2015, our customer requested DriveTime to have the vehicle transported from the auction once payment is made to redeem the vehicleWe informed our customer, she would responsible to pick the vehicle up directly from auctionWe provided our customer the number to the auction and encouraged our customer to contact them directly to get an estimate for separate storage/repair fees owed directly to themLater that day, our customer contacted us stating there was an additional $for repairs completed on the vehicle while at auctionOur customer stated she was not informed of any repair cost she would be required to payWe informed our customer the previous conversation she had with DriveTime in regards to the potential repair cost added by auctionOur customer advised she would be making the payment of $at WalmartOn February 28, 2015, we informed our customer a "release request" was sent to the auctionWe encouraged our customer to contact the auction directly for more information on picking up the vehicleOn March 3, 2015, our customer contacted us and stated the vehicle is not drivable due to a tie rod being brokenOur customer stated she had an inspection done at Sears prior to repossession and the vehicle was in good conditionWe informed our customer we would research this and follow up with her when we have additional informationOn March 6, 2015, we informed our customer that the additional repairs completed on the vehicle at auction were needed, as the vehicle was not safe to driveWe encouraged our customer to send the Sears repair information to review and compare with the repairs completed at auctionOur customer stated she would not be able to send the paperwork until March 9, On March 16, 2015, we informed our customer that the repairs completed at auction correlated with comments noted on page one of the Sear’s Inspection Report, under section titled "Under Car" the general comments state: "Oil pan gasket leak; possible front bearing noise." Attached you will find the Sears Inspection Report and the Auction Repair record for your reviewWe encouraged our customer to contact the auction directly to set up an appointment to pick up the vehicle and get a complete estimate for additional fees that made have accrued at auctionOur customer has until March 31, to pick up the vehicle or it would be considered abandoned and sold at auctionAt this time, we are unable to accommodate our customer’s requestsAs a goodwill gesture, DriveTime has mailed a $ [redacted] gift card to the address listed on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Dear Ms [redacted] ,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On June 4, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Chevrolet TrailblazerAll lease vehicles come with a Life of Lease Limited Warranty, administered by AeverexIncluded you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to lease at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the Lease Vehicle Inspection Checklist under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please insure you are comfortable with the condition of the vehicle prior to leasing."Additionally, on page one of the Lease Vehicle Inspection Checklist under Maintenance Items, states:" Maintenance items are subject to replacement only upon failure of the componentDuring the lease these routine maintenance items are the responsibility of the vehicle lessee..."At the time of lease, our customer signed and reviewed the Return Anytime Lease AgreementOn page under subsection 12, subtitled Early Lease End, it states:"You may terminate (end) this Lease earlyTo do so, you must return the vehicle to us and pay us the amount due at early end "If our customer chose to return her vehicle to DriveTime, it would not be reported on her creditDriveTime only reports finance accounts to the three major credit bureausAs ourcustomer entered into a lease agreement, rather than a purchase agreement, credit reporting would not be applicable for her account activity.On June 10, 2015, our customer contacted Aeverex to notify them of the issues with her vehicleAeverex referred our customer to a in-network repair facility to address her concerns.On June 27, 2015, our customer contacted Aeverex regarding her vehicle not startingAeverex advised her of the $tow reimbursement that is offered through her Life of Lease Limited Warranty for all covered repairs.On July 20, 2015, DriveTime’s Customer Relations Department reached out to our customer regarding her mechanical concernsWe advised our customer of tow reimbursement of up to $and we encouraged our customer to take the vehicle to a repair facility to be diagnosedWe informed our customer we need to identify what needs to be repairedOnce we have that information, we can determine if the mechanical repair is covered by the limited warrantyOur customer agreed to make an effort to take her vehicle to an in-network repair facility in order to initiate the requested repair claim.At this time we are unable to accommodate our customer’s request for a refund, however we are in contact with her and we are working towards an amicable resolutionOnce a repair claim is filed with Aeverex, if any reported repairs are not covered under the Life of Lease Limited Warranty we can review the items for possible assistance.We apologize for any confusion or inconvenience this may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] *.DriveTimeCustomer Relations

September 28, Revdex.comPh(602) 264-5299Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On September 2, 2016, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a Chevrolet CobaltAttached you will find a copy of the Contract for your reviewThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.On September 19, 2016, our customer insurance company spoke with DriveTime to inform us that our customer was involved in an accidentThe insurance company reported that they have deemed the vehicle a total loss with a date of loss being September 6, DriveTime informed the insurance company that a Settlement Breakdown and Market Evaluation would be needed before we can send a Letter of Guarantee to themA Letter of Guarantee is a letter provided by a lien holder to an insurance companyThis letter states the lien holder agrees to the insurance check amount and will provide a title to the insurance company once the insurance check is received by the lien holderOn September 22, 2016, our customer spoke with DriveTime and informed us that the insurance company was ready to send the insurance check to usWe informed our customer that we were waiting on the Settlement Breakdown and Market Evaluation before we send a Letter of Guarantee to the insurance companyWe informed our customer that we were unable to place her into another vehicle prior to receiving the insurance check (Full Response provided to the Revdex.com)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concerns.On August 29, 2014, our customers entered into a Simple Interest Retail Installment Contract when they purchased Dodge JourneyIncluded you will find the Simple Interest Retail Installment Contract for your reference.Our customers had been working with the customer service department to process a modification on their accountThe modification was processed on February 28, Our customer is now on a monthly payment schedule with the payments due on the first of every month starting March 1, 2015.As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On December 3, 2013, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Nissan MuranoIncluded you will find the Simple Interest Retail Installment Contract for your referenceOn December 10, 2014, we reached out to our customer to address her concernsWe discussed the appraisal she received as well as the total price of her current vehicleComponents that go into the total price of the vehicle: ? DriveTime’s sales price ? Any sales tax ? Any optional products purchased at time of sale ? Licensing and registration fees ? Interest amount based on the interest percentage rate computed for our customer Breakdown of the original vehicle finance information: ? Amount Financed: $18,? APR/Interest Rate: 24.638% ? Finance Charge: $15,? monthly payments of $with one final payment of o Interest paid thus far: $4, o Principal paid thus far: $2, o Current per diem of interest is $In addition, page one of the "What you need to know about financing a vehicle with DriveTime" document under "Financial" states: "Your contract is a ‘simple interest’ contractThat means interest is charged each day on the amount you financed with usWhen you make a payment, your payment pays interest and then it pays/reduce the amount financedIf you pay late, your contract continues to accrue interest each dayWhen you make your payment late, more of your payment has to go to pay the extra interestThis means less of your payment goes to pay/reduce the amount financed and it can take longer to pay off your contract with us." Attached you will find the "What you need to know about financing a vehicle with DriveTime" document for you reviewAt this time, we are unable to accommodate our customer’s request to change the price of her vehicle to $7,As a goodwill gesture, DriveTime has credited our customers’ principal balance $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

That same day, our customer contacted DriveTime with warranty concernsShe stated that she was currently no longer eligible for warranty coverage due to driving over the allotted mileage and inquired about options for repair assistanceIf this is in fact the case, our customer has driven the vehicle over 50,miles in slightly more than months In her complaint, our customer also indicates she is a sales person and is using the vehicle to travel the state of Mississippi for her job The Retail Installment Contract is clear that the vehicle is not to be used for business purposes Furthermore, our customer stated that the vehicle was currently at the repair facility and had been diagnosed for a catalytic convertorWe encouraged her to provide us with the diagnosis, and any repair expense receipts she wished for us to review On page of the Vehicle Service Contract, it specifies the coverage as follows: “This coverage terminates upon the following, which occurs first: (1) when the mileage of Your Vehicle, as measured from the current odometer, reached the Miles limit identified in Term of Contract (50,Miles) ” At this time, we are currently unable to determine our customer’s odometer mileage and therefore cannot determine her eligibility for coverage per the Vehicle Service Contract DriveTime has made several unsuccessful attempts to contact our customer and further address her concernsAttempts to reach her have been unsuccessful but will continue in an attempt to reach an amicable resolutionOn June 29, 2016, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herPlease see the attached PDF for the full response

We regret that we were unable to provide our customer with additional assistance prior to the recovery of the vehicle. It is our customer’s responsibility to stay in communication with Bridgecrest while undergoing a financial hardship. While Bridgecrest made daily attempts to contact our customer between May 4 and July 25, 2017, she did not reciprocate communication with them during this time. As a result, Bridgecrest was unable to continue working with our customer on a plan to cure account delinquency. As we are accurately reporting our customer’s loan status to the three major credit bureaus, we are unable to accommodate her request for the deletion of her trade line. Should our customer still desire to reinstate her loan, she may contact Bridgecrest’s Redemptions department at [redacted] The offer to reinstate her loan for $1,260 will remain valid until August 31, 2017.

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On October 18, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Chrysler Our customer elected to purchase the optional SkyLink service and GAP insuranceAttached you will find the Simple Interest Retail Installment Contract, the SkyLink service document, and GAP insurance for your referenceOn December 19, 2014, we reached out to our customer to address her concernsOur customer advised she wanted to cancel and receive a refund for the SkyLink service and the GAP insuranceWe advised our customer that the GAP insurance is a refundable product and would need to be cancelled through Aeverex, the GAP insurance providerWe advised our customer that we could deactivate the SkyLink service; however, it is a non-refundable productAs a goodwill gesture, DriveTime has made the exception to cancel the SkyLink service and refund the $in the form of a credit to our customer’s principal balanceWe apologize for any inconvenience or confusion this situation might have causedDriveTime thanks the [redacted] for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

July 15, [redacted] Revdex.com [redacted] Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On September 23, 2011, our customer entered into a Simple Interest Retail Installment Contract when she purchased a [redacted] Included you will find the Simple Interest Retail Installment Contract for your reference On June 25, 2014, our customer informed us her vehicle had been involved in an accident and was deemed a total loss by her insurance company Our customer’s insurance company has relinquished a check for the fair market value of her vehicle in exchange for the vehicle’s titleAfter the check was applied, the remaining balance of our customer’s loan was $2, On July 8, DriveTime contacted our customer to address her concernsWe informed her as a one-time courtesy, DriveTime would delete trade-line reporting to the three (3) major credit agenciesDrivetime also waived the delinquency balance of $2,Our customer agrees this course of action adequately addresses her issues, and we have come to an amicable resolutionOur customer was emailed the necessary documents, which detail the steps DriveTime has taken in regards to her credit reporting As a goodwill gesture, DriveTime has mailed our customer a $ [redacted] gift card to her address on file DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] DriveTime Customer Relations

Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On September 10, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Pontiac Grand PrixThe vehicle came with a year/ 50,mile limited warranty administered by [redacted] Included you will find the Simple Interest Retail Installment Contract and the DriveCare Limited Warranty agreement for your reference All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersThe vehicle met DriveTime and Department of Transportation standards On July 15, 2014, our customer contacted [redacted] regarding her vehicle overheating [redacted] referred her to the nearest repair facility in order to have the vehicle diagnosed On July 17, 2014, the repair facility contacted [redacted] recommending the replacement of the engine [redacted] requested the performance of an inspection to determine the cause of engine failure and the extent of damage done to the engineAll inspections are performed by a third party, and typically require 24-hours to be completed On July 18, 2014, our customer was offered a rental vehicle for days to accommodate her transportation needs during the time of inspection On July 21, 2014, the third party inspector contacted [redacted] with the finalized inspection reportThe report stated the failure of non-covered components caused the engine to overheat which caused excessive damage to the engineThe engine replacement was denied due to our customer continuously driving on the vehicle while it was overheating which caused excessive damage to the vehicle At this time, DriveTime is unable to accommodate our customer’s request for an engine replacement or to exchange vehicles We encourage our customer to contact us once the repairs have been completed in order to review her account for possible payment assistance As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, [redacted] *Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns We thank our customer for bring this to our attentionThe account holder actually entered into a Simple Interest Retail Installment Contract when he purchased a Mini Cooper from DriveTime At this time, DriveTime has received a photographed copy of the CarFax reportHowever, it is not legibleWe have attempted to reach out to the authorized third party (ATP) to request a clearer picture of the CarFax reportWe will continue our efforts to reach and work with the ATP and the account holder, to come to an amicable resolution

I did receive a call from Carlos at Drivetime regarding my complaint to the Revdex.comHe informed me that the person that deleted the day late mark did so by mistake so they then put it back onHe informed me that it was against the law to remove a day late from your credit report (If so the person that did it before broke the law) I know this to be untrue, I am asking for a good will adjustment to my credit reportIt is not fair to my wife and I that we paid all this money for the car and worked so hard building our credit up just to have this one day late mark on our credit ruin years of hard workI do not want this on my credit report for the next yearsYou can plainly see that I did in fact trade the Altima in and that I was in constant contact with both DT and the other dealership until the payoff was receivedI am being punished for the dealership taking so long to pay off my car and that is extremely unfairTo make it worse I dealt with this exact issue in the past to the point of calling the corporate office to have it removed to which they agreed and removed it now they say "Sorry it was a mistake" Mistake or not it was deleted and should have been left deletedEven if I have to call everyday until I speak to the CEO of the company I will not rest until this negative mark is removedI am asking that DT puts themselves in my shoesWork hard for years to better your credit score paying 20% interest and $27,on a car plus working hard to make sure that all other bills are paid on time so that you can better your credit for a better future for yourself and your family, When you finally get to where you want to be it is all ruined because of simple late payment that was 100% beyond your controlHow would that make you feel? I truly appreciate DT for trusting me and giving me the opportunity to purchase a car when no other dealers would, I just ask that they now do the right thing