DriveTime

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On June 27, 2014, our customer entered into a Simple Interest Retail Installment contract when he purchased a BMW SeriesIncluded you will find the Simple Interest Retail Installment contract for your reference.On October 1, 2014, we contacted our customer and reached an amicable resolutionAt this time, DriveTime has placed our customer’s account in our Special handling departmentOur Special handling department will ensure our customer only receives collection calls if his account is seven or more days past due.As a goodwill gesture, we have applied a $credit towards his next paymentWe apologize for any inconvenience or confusion this may have caused.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] **DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsOn September 18, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a SuzukiThe vehicle included a limited warranty, administered by [redacted] Attached you will find the Closed End Motor Vehicle Lease and the limited warranty agreement for your referenceWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn October 22, 2014, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concernsAs a goodwill gesture, DriveTime has applied a $credit to our customers’ accountDriveTime thanks the [redacted] for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

This company's attempt at becoming a better business is pathetic! Just look how many issues they admit I had with dealing with lemons they offered up! They lie and said I decided to be put in a 2nd lemon from their very limited lot! I asked repeatedly to just give me my deposit back and release me from this nightmareI would request documents that were presented to me outlining that I was getting a solid car in both casesPlease offer up the two bogus Carfax type reports they pass along to customers in the "sale" stages! Please have these scammers point out that a customer will be making multiple trips to their bogus service centers for a fee just to be told that the car has yet another issue! I needed a car for transportation and not one to take to shops repeatedly! And from dealing with the lemon the offered up to my husband, I have made my share of visits to service centersRevdex.com PLEASE POST THEIR RESPONSE AS THEY HAVE NO SHAME IN ACKNOWLEDGING THE HIGH NUMBER OF ISSUES THE HAVE DOCUMENTED! ALSO PLEASE LET IT BE KNOWN THAT I INSISTED ON BEING ON THEIR NO-CALL LIST BECAUSE THEIR CALLS WERE BECOMING HARASSING IN NATURE! IT IS WELL DOCUMENTED THAT THESE CROOKS HAD TO PAY OUT MILLION DOLLARS IN DAMAGES FOR EXCESSIVE COLLECTION CALLS! IT GOES HAND IN HAND AS CUSTOMERS ARE FORCED TO MAKE A CHOICE IN GETTING THE CAR FIXED OR MAKING THEIR PAYMENTS! HOW CAN THEY CONSIDER THIS BETTER BUSINESS!I WAS PUT IN TO CARS THAT HAD WATER DAMAGE AND ELECTRICAL PROBLEMS! A CAR WITH CATALYTIC CONVERTER ISSUES FROM DAY 1!!! AND THESE PEOPLE STAND FIRM BEHIND THESE DOCUMENTED ISSUES! THE AUDACITY OF THESE CROOKS TO POINT OUT ANY LATE PAYMENTS WHEN I AM TIED TO THIS LEMON THAT NOW DOES NOT EVEN START! WHAT A JOKE AND A SLAP IN THE FACE TO OFFER A RIDICULOUS $CREDIT TO A BALANCE THAT IS TIMES THE VALUE OF THE CAR!I WILL HAVE THEM COME TOW THIS LEMON BACK TO THEIR LOT ASAP SINCE THEY HAVE NO CLUE ABOUT FAIRNESS!!!POTENTIAL CUSTOMERS READ CAREFULLY AND BEWARE OF THESE CROOKS!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I refuse to accept their responseI could've had died from the smells that was coming from the air conditioning and the vetsI ended up in [redacted] for fever with body aches have to be given morphine for painSince I have gave the car back I have not felt ill anymore, no more respiratory problems at allIf they didn't know that car had a leak in the air conditioning prior to selling a car because the car was not certified check as they claim it wasI have proof from Mini Cooper in writing that I complained about the bad odorI was still in the day warranty it was denied Regards, [redacted]

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it On February 28, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet ImpalaOur customer also purchased a year/50,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference On January 16, 2016, an in-network repair facility updated a claim with Aeverex for the repair of the lower control arms, alignment, quick struts and stabilizer linksAeverex advised these components are non-covered under the Vehicle Service Contract On January 20, 2016, DriveTime contacted our customer in regard to the assistance we would be able to offerWe advised our customer we would be willing to make a one-time exception to the Vehicle Service Contract and cover the cost of the labor on the claim and our customer would be responsible for the part costIn addition, we advised our customer to provide paid receipts for out-of-pocket expenses and we would be able to offer up to payment deferments on the account On January 29, 2016, DriveTime contacted our customer to reach an amicable resolutionWe advised our customer because of the miles driven from time of sale and current delinquent status of the account, the offer presented on January 20, would remain the same As a good-will gesture, DriveTime applied a $credit to our customer’s principal balanceWe apologize for any inconvenience or confusion this matter may have causedShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations Tell us why here

June 15, [redacted] Revdex.com Ph [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On December 29, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Dodge AvengerAttached you will find the Simple Interest Retail Installment Contract for your reference On May 15, 2015, the day before a payment came due, our customer contacted DriveTime and advised she had made a payment of $and would make the remaining $of her $bi-weekly payment with a different cardOur customer also advised that she would like to cancel her automatic payment withdrawalWe informed her that we would cancel the automatic payment withdrawal; however, because it could take up to hours to successfully cancel, there was a chance her payment would still auto-draft the following dayWe advised our customer that if the payment was returned due to non-sufficient funds, she would be charged a $fee On May 18, 2015, our customer contacted DriveTime with concerns that her payment had been auto-drafted despite her previous efforts to cancel her automatic payment withdrawalWe advised our customer that per our previous discussion, we could not guarantee the cancellation of the automatic payment withdrawal if it is cancelled less than hours before a payment is dueWe advised our customer to send in bank statements so we could review them for a possible refund On May 20, 2015, our customer contacted DriveTime to see if we had received her bank statementsWe advised the bank statements would be forwarded to a supervisor for review, but we could not guarantee a refund On May 21, 2015, DriveTime attempted to contact our customer, but we were unable to reach herWhen our customer returned the call she had missed, we advised the screen-shot from her cell phone of the bank statement was not sufficientThe screen-shot showed that the auto-drafted full payment of $had posted to the account, but that the payment of $was still pendingThe payment of $that our customer stated she had made was not reflecting at all On May 23, 2015, our customer contacted DriveTime and advised that we had sent her a check for $to compensate her for a previous unauthorized draft; she advised that DriveTime had removed these funds from her bank account as soon as she had deposited the checkWe encouraged our customer to send in a running bank statement showing these finalized withdrawals so we could review for possible assistance On May 26, 2015, DriveTime contacted our customer to address her concerns furtherOur customer once again advised that we had sent her a check for $that we removed from her account after she deposited itWe advised that we did not have any record on file to indicate we had ever sent our customer a check On June 2, 2015, our customer contacted DriveTime to see if her payments had posted and her account had been brought currentWe advised our customer that she still owed $toward her payment that came due on May 30, Our customer stated she should not have a past due balance, as we had sent her a check for $that should have been applied to the accountWe reiterated to our customer that we had no record of a check being issued to her by DriveTime and encouraged her to send in her bank statements for review On June 3, 2015, our customer contacted DriveTime about the bank statements she had sent inWe advised that because no check deposit for $was reflecting on her statements, this would not be grounds for crediting her accountWe encouraged our customer to send in bank statements that showed the $check deposit in reference On June 4, 2015, DriveTime received our customer’s intended bank statement; however, the document was not valid, as it did not reflect an opening and closing balance and was not on bank letterhead On June 12, 2015, we contacted our customer and addressed her concernsWe are currently working toward an amicable resolutionWe have encouraged our customer to send in formal running bank statements and copy of the check she states she received from DriveTime so we can review options for possible assistance We apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has applied a $toward our customer’s principal balance DriveTime thanks the Revdex.com for their continued supportIf you have any questions, please contact us at [redacted] Sincerely, [redacted] *DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concernsOn April 16, 2015, we attempted to contact our customer to discuss his concerns but was unsuccessfulAt this time, our customer has stated he has purchased another vehicle and does not want to redeem his vehicleDriveTime would be willing to refund our customer one payment amount of $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 17, 2010, our customer entered into a retail installment contract when they purchased Kia OptimaOur customer was given two separate documents explaining the finance charges and simple interest; these documents, the simple interest retail installment contract and the important disclosures, are attached for your reviewOn page one of the "Important Disclosures" document, simple interest is as follows: "Your contract is a ‘simple interest’ contractThat means interest is charged each day on the amount you financed with usWhen you make a payment, your payment pays interest and then it pays/reduce the amount financedIf you pay late, your contract continues to charge interestSo, when you make your payment late more of your payment has to go to pay the extra interestThis less of your payment goes to pay/reduce the amount financed and it can take longer to pay off your contract with usWe strongly encourage you to make your payments on time!" Customer signed the second page, acknowledging understanding of the statementIt is not DriveTime’s intention to deceive our customersA detailed explanation of simple interest, complete with examples of how the timing of payments affect the balance is located in the FAQ section of our websiteCopies of the contract, Important Disclosures, and MyDriveTime.com FAQs are included with this messageAccording to our records, the remaining principal balance is $DriveTime has agreed to waive the remaining principal balance as a token of goodwill for our customer’s valued businessOur customer should receive their title in approximately business daysAs a goodwill gesture, DriveTime has mailed a $American Express gift card to our customer’s address on fileDriveTime thanks the [redacted] for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn October 22, 2010, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Kia SportageAttached you will find the Simple Interest Retail Installment Contract for your referenceOn September 1, 2013, our customer’s account charged off due to non-payment at days past dueOn September 3, 2013, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recoveredPlease refer to the section in the Simple Interest Retail Installment Contract labeled “Default”:“You will be in default if any one of the following occurs You fail to make any payment due under this Contract, including any down payment, in full when such pay is due You fail to keep any other agreement or promise you made in this Contract” On September 20, 2013, the primary account holder on our customer’s account contacted DriveTime to make a payment, but was informed that his account had charged offWe advised the account holder he would need to pay $up front and $by September in order to reinstate his accountOur customer attempted to make a payment of $200; however, it did not clear due to insufficient fundsOn December 24, 2013, our customer surrendered the vehicle to the dealership where she purchased itOn January 23, 2014, the vehicle was sold at auction for $2,This amount was applied to our customer’s remaining principal balance, lowering the amount she owed to $6,On February 5, 2014, DriveTime sent a letter to our customer with a 25% settlement offerThis required our customer to pay $1,in order to settle her DriveTime accountOn January 22, 2015, DriveTime sent a letter to our customer with a 15% settlement offerThis required our customer to pay $to settle her DriveTime account; the offer was marked with an April 22, expiration dateWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn April 9, 2015, we sent a letter via certified mail to her address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####.At this time, we are unable to accommodate our customer’s request to remove her DriveTime account from her credit reportingAs a goodwill gesture, DriveTime has mailed a $American Express gift card to the address provided.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTimeCustomer Relations

September 18, [redacted] [redacted] Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On January 29, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Infiniti GThe vehicle came with a life-of-lease Drivers Seat Limited Warranty, administered by AeverexAt the time of lease, our customer agreed to make bi-weekly payments of $beginning on February 13, Included you will find the Closed End Motor Vehicle Lease Contract and the Drivers Seat Limited Warranty Agreement for your reference The Drivers Seat Limited Warranty comes with a Drivers Seat Maintenance ProgramThis program offers select maintenance services through Aeverex at no cost to our customersOn page five of the Drivers Seat Limited Warranty, under “Covered Maintenance Services,” it is stated: “During the term of the Drivers Seat Maintenance Program, Customer is eligible to receive the following maintenance services (“Covered Maintenance Services”) at the service intervals indicated below: Brake Pads: Max one (1) per the term of Customer’s Lease if the brake lining is at or below the manufacturer’s minimum specifications.” At this time, we have no records indicating our customer has contacted Aeverex to address her brake concernsWe encourage her to call Aeverex at 888-781-to have these issues addressed At the time of lease, our customer reviewed and signed the Closed End Motor Vehicle Lease ContractOn page 3, under “Default, Repossession and Other Remedies,” it is stated: “The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it ” On September 11, 2015, our customer contacted DriveTime and attempted to make a partial payment toward her accountPer DriveTime policy, we do not accept partial payments, as our customer’s account would still be in default per the terms of the Closed End Motor Vehicle Lease Contract On September 12, 2015, DriveTime received a partial payment of $to our customer’s account via CheckFreePay processed by a third-party vendor On September 14, 2015, our customer contacted DriveTime to make payment arrangements on her account for the remaining past due amount of $37.05, along with her upcoming regular payment amount of $DriveTime set a payment arrangement on the account for $due on September 25, At this time, it is DriveTime’s understanding that this matter has been resolvedWe have made several attempts to contact our customer, but have been unable to reach herWe encourage our customer to contact our Customer Relations department at 800-965-should she have any additional questions or concerns We apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, we have credited $toward our customer’s payments DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, [redacted] DriveTime Customer Relations

Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn September 27, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract when she leased a Ford TaurusIncluded you will find the Closed End Motor Vehicle Lease Contract for your referenceOn November 18, 2014, our customer’s vehicle was recovered and her lease contract was terminated due to non-paymentOur Closed End Motor Vehicle Lease customers are not responsible for paying any title or registration fees at the time of leasing the vehiclePlease refer to page of the "Closed End Motor Vehicle Lease Contract" under section "Itemization of Gross Capitalized Cost." We have made several unsuccessful attempts to contact our customer to discuss her concernsOn March 11, 2015, we sent a letter via certified mail to our customer’s addressThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concernsAs a goodwill gesture, DriveTime has mailed a $American Express gift cardDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On April 4, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Chevrolet ImpalaIncluded you will find the Closed End Motor Vehicle Lease Contract for your reference.At the time of lease, our customers agreed to make periodic payments of $The first payment was due on April 21, 2015, followed by periodic payments of $due every other TuesdayIn addition, by signing and reviewing the included Simple Interest Retail Installment Contract, our customer agreed to finance $of the money due at lease signingThis agreement was to be paid back in the form of three bi-weekly payments of $and one final payment of $beginning on April 21, 2015.Our customer reviewed and signed the Return Anytime Lease document prior to leasing the vehicleOn page 3, Subtitle "Default, Repossession, and Other Remedies," it states:"The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it."For the next four weeks our customer made payments, many of which were reversedDuring this time, our customer requested an extension to pay on her first payment, which we were unable to make available to herAlso during this time, we informed her that it could take one to three days for payments to post and explained she would be responsible if payments were reversedWe reminded our customer of the zero day grace period.On May 14, 2015, our customer contacted DriveTime about making a payment of $We informed our customer that with her intended payment of $the account would be currentWe reminded our customer that if funds are returned she would be responsible for payment.Between May 14th and May 17th of 2015, our customer submitted two payments to her accountThe first payment was made in the amount of $and the second payment was for $This caused our customers account to be paid ahead by $195.74.On May 19, 2015, a payment of $became due on our customer’s account and the previous payment of $was reversedOur customer’s account was now past due by $475.55.Between May 22nd and June 1st of 2015, our customer submitted two payments to her accountThe first payment was in the amount of $and the second payment was for $This paid the account ahead by $903.90.On June 1, 2015, the previous payment of $was reversedOn June 2, a payment of $became due on our customer’s accountOn June 5, 2015, our customer’s previous payment of $was reversed causing the account to be $past dueOn June 8, 2015, as a result of default, our customers account was placed as out for recovery.On June 9, 2015, our customer contacted DriveTime about payments that were made to her accountWe requested our customer to send statements showing the payments submitted to DriveTime for reviewWe informed our customer that she would need to pay her past due amount in order to cease recovery activity.On June 10, 2015, the vehicle was recovered for defaultPlease refer to page of the Cancel Anytime Lease, section Default, Repossession, and Other Remedies."If you are in default, after waiting any time the law requires, we may Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so "At this time we are unable to accommodate our customer’s requestWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn June 17, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####, to address her concerns.We apologize for any confusion or inconvenience this may have causedAs a goodwill gesture, DriveTime has mailed a $American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] **DriveTimeCustomer Relations

[redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn January 29, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Ford EscapeAttached you will find the Simple Interest Retail Installment Contract for your referenceAt the time of purchase, our customer’s payments were set up to match her pay frequency from her source of incomeOur customer provided proof of income which indicated she was paid on a bi-weekly basisAfter six months, DriveTime customers may contact Customer Service Department to initiate a frequency change to match their desired payment frequencyOn April 1, 2015, our customer contacted DriveTime Customer Service to inform us of her new place of employmentOur customer advised us she was now receiving paychecks semi-monthly, on the 10th and 25th of each monthOn April 30, 2015, our customer contacted DriveTime Customer Service in regards to her frequency changeWe informed her that no previous request had been submittedAt this time, we submitted a request for a frequency change to be administered to her accountOn May 1, 2015, DriveTime Customer Service contacted our customer to inform her that her modification request was being reviewedAfter a frequency change is created it is reviewed to ensure the account meets the qualifying conditionsIf an account qualifies, we can then proceed with the specified modificationOn May 5, 2015, DriveTime Customer Service contacted our customer to advise her of the decline of her requested frequency changeThe decline was due to a past due balance of $on her accountOur customer was ineligible for a payment deferment to suspend this past due balance on the grounds of being within the initial six months of her loanWe have recently been in contact with our customer and are working toward applying the frequency change that was requestedAt this time, DriveTime is unable to accommodate our customer’s request to remove $3,off the balance of her loanAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Natalie HDriveTime Customer Relations

January 7, Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 5, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Kia RondoOur customer also opted to purchase a year/50,mile Vehicle Service Contract, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the “Customer Delivery Checklist” under Important Reminder, states: “Our focus of the multi-point point inspection is primarily the safety and reliability of your vehicle Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” At the time of sale, our customer signed the “Customer Delivery Checklist.” Attached you will find the Customer Delivery Checklist for your reviewOn that same day, our customer was provided an Experian AutoCheck Vehicle History ReportThe Experian AutoCheck Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft recordThe Experian AutoCheck History report stated that the vehicle had been in one (1) accident prior to our customer purchasing the vehicleOur customer signed and acknowledged understanding of the Experian AutoCheck report, attached for your reviewOn December 18, 2015, our customer contacted Aeverex and stated concerns with the wheel on the vehicleAeverex advised her to take the vehicle into a repair facility for diagnosticContinued (Full version provided to the Revdex.com)

(Please see attached for full response.)On November 5, 2017, our customer did not make her scheduled paymentBetween November and November 14, 2017, we made multiple attempts to contact our customer and were unsuccessfulWith no contact from our customer regarding the past due payment the vehicle was assigned for recovery and also retrieved on November 15, In regard to the concern of any theft, we encourage her to reach out to the recovery agent directly to determine if they may still be in possession of any personal belongingsDriveTime takes these matters very seriously and has an internal team to investigate any allegationsDriveTime would require information regarding any missing items as well as details regarding the time and date of the event At this time, we are unable to fulfill the request to remove this account from our customer’s creditWe have reviewed the account and have found that the reporting is true and reflecting accurately We are currently reaching out to the authorized third party to address the concerns mentioned in the complaint submitted, and will continue in an attempt to reach an amicable resolution

September 1, Revdex.com Ph(602) 212-Fax (602) 263- Re: [redacted] To Whom It May Concern: Thank you bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On August 11, 2016, our customer entered into a Simple Interest Retail Installment Contract when he purchased a Hyundai Sonata from DriveTimeAttached you will find a copy of the Contract for your reviewThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation On August 23, 2016, our customer contacted us to advise that the vehicle had been sold to them as a Limited Edition, when it was notOur representative advised they send in any supporting information they had for our reviewThat same day, our customer also posted a review on a social media site with the same concern We received an email from our customer, forwarded from an Original Equipment Manufacturer source, stating that, based on the VIN, this vehicle was not a Limited EditionOur representative advised that we determine the vehicle’s status based on a third-party reporting system, the Experian AutoCheck Report, which lists the vehicle as a Limited EditionAttached you will find the AutoCheck Report for your review Later that day, we contacted our customer to advise that we were willing to let them get a different vehicle, applying their $down payment and $travalue to the new accountAlternatively, we could refund $to him, and rescind the contractOur customer asked our representative if we would lower the price of the vehicle should they decide to stay in itOur representative advised that we would notOur representative further advised that the mileage would need to stay within miles of the mileage at the time of sale, and that we would need to know the customer’s decision by the next day.FULL RESPONSE ATTACHED

Re: Complaint # [redacted] Dear Ms [redacted] ,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of service and support DriveTime strives to make each customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respectOur loan-servicing department is designed to work with our customers, as well as make efforts to cure account delinquency.On January 6, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet ImpalaAttached you will find the Simple Interest Retail Installment Contract for your reference.Our customer’s account fell past due on March 14, 2015, and has not since been currentWhen our customers’ accounts fall past due, we make multiple daily attempts to make payment arrangements.On April 27, 2015, we contacted our customer regarding her past due paymentOur customer informed us that, after a short term without work, she had returned to work and was in need of payment assistanceWe advised our customer that she was not currently eligible, and she would need to make a payment before we could readdress the matterShe advised us she would get paid next on May 8, 2015.On May 9, we received a payment of $toward our customer’s accountThe payment was later reversed due to insufficient fundsOn May 13th, a $fee was applied to our customer’s account as a result of the payment reversal.On May 13, we contacted our customer regarding her reversed paymentWe informed our customer that due to the payment not clearing, she would not qualify to receive a payment defermentOur customer later submitted a payment of $that was required in order to qualify for defermentWe informed our customer that once the payment cleared we could review the deferment process.On May 18, 2015, we contacted our customer regarding her past due balanceShe informed us of the previous arrangement to receive a deferment once her payment clearedWe advised our customer that there was no longer availability to perform a deferment due to exhausting the company’s allotted account modifications under our lending agreements for that monthWe suggested for her to contact us in June once we had the availability to provide account deferments.On June 2, 2015, we contacted our customer regarding her past due paymentsOur customer requested to have a deferment on her accountWe advised her that she was ineligible to receive a deferment and needed to make two payments to qualify.In order to qualify for a payment deferment, our customers must have made at least five payments within the ninety days preceding the offered defermentBy June 2nd, our customer’s account had only recorded three payments in the preceding ninety days, therefore two payments were required before assistance could be offered.On June 9, 2015, our customer contacted DriveTime’s corporate offices regarding payment assistanceOur customer advised us she would be able to make pay two payments on June 20, We set a promise to pay for that day in the amount of $400.On June 20, 2015, our customer made a payment of $toward her account to lower her past due balanceThe payment was later reversed due to insufficient fundsOn June 24, 2015, a $fee was applied to our customer’s account as a result of this payment being reversed.On July 3, 2015, we contacted our customer regarding her past due balanceWe explained that her June payment had been reversed and she was not eligible for deferment until that payment was madeWe informed her that once the payment was made we could offer up to three payment deferments to assist with the time she was out of work.Between July 18, and July 22, 2015, our customer made one payment of $and a second payment of $toward her accountThe payment of $was later reversed due to insufficient funds and an additional $fee was applied to our customer’s account.As of July 27, 2015, our customer’s account has reached days past due with a past due balance of $605.02.We have made several unsuccessful attempts to contact our customer to discuss options for defermentOn July 27, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations Department at ###-###-####, so that we might come to an amicable resolution.We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied $to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] *.DriveTime Customer Relations

Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn April 22, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Pontiac TorrentThe Closed End Motor Vehicle Lease Contract has been attached for your reviewAt the time of lease, our customer agreed to make semi-monthly payments of $beginning on May 10, On Page of the Closed End Motor Vehicle Lease Contract, under subsection 11, "Default, Repossession and Other Remedies," it is stated: "The following are events of default (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it " In addition, subsection states: "If you are in default, after waiting any time the law requires, we may Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so ." On July 13, 2015, our customer contacted DriveTime to discuss payment arrangements on her accountWe informed our customer of our day grace period but made an exception to allow our customer until July 15, to pay her past due amount of $On July 20, 2015, we attempted to reach out to our customer to inform her of the status of her account, but was unsuccessful.On July 22, 2015, DriveTime exercised our contractual right to secure our customer’s vehicle for non-paymentLater that day, our customer contacted DriveTime stating she made her payment on July We informed our customer we had not yet received that paymentOur customer then provided us with a reference number for proof of paymentWe encouraged our customer, in the future, to contact DriveTime with her reference number to ensure we receive her payments if there are payment arrangements made on her accountWe found our customer’s payment was applied to the incorrect accountDue to this system error, DriveTime has waived our customer’s tow fee and credited her account one payment as a good-will gestureWe apologize for any inconvenience or confusion this has causedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] *DriveTime Customer Relations

Concern: · Our customer states he has had mechanical issues with the vehicle throughout the life of his loan · Our customer states DT held off on repairing the vehicle until the limited warranty expired · Our customer states the current engine failure was caused by a lack of maintenance on the vehicle before he purchased it Desired Resolution: · After review of our customer’s estimate, DriveTime has offered a 25/split, in which we would pay 25% of the repair costs, and our customer would be responsible for the remaining 75% · We offered our customer six payment deferments, should he pay for his portion of the repairs · Our customer declined this assistance and advised he would continue to pursue the matter