DriveTime

April 8, 2016Revdex.com Ph(602) 212-2232Fax (602) 263-0997Re: Complaint #: [redacted] To Whom It May Concern,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On January 30, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a GMC Sierra The vehicle came with a 30-day/1,mile DriveCare Limited Warranty, administered by AeverexAt the time of sale, our customer opted to purchase an additional 5-year/50,mile Vehicle Service Contract, also administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty Agreement, and the DriveCare Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysAttached is the Retail Purchase Agreement for your review.On March 10, 2016, our customer contacted Aeverex to express concerns for a transmission delay, vehicle jerks and shifts hard, and for the brake rotorsAeverex encouraged our customer to take the vehicle to an out-of-network repair facility to complete a diagnosis.On March 15, 2016, an out-of-network repair facility spoke with Aeverex to initiate a claim for rear axle diagnosis, both front wheel bearings, front brake pads, front brake rotors, brake diagnosis, rear brake shoes, tire replacement, steering flush, serpentine belt, and a rear differential teardownAt that time, Aeverex requested a third-party inspector to verify failures at the repair facilityDriveTime also requested pictures and an estimate for the non-covered repairs for reviewAfter receiving the inspector’s report on March 21, 2016, Aeverex approved the repairs for rear axle diagnosis, both front wheel bearings, front brake rotors, brake diagnosis, serpentine belt, rear differential teardown, used rear differential, universal joint, and gear oil under the DriveCare Limited Warranty.On April 1, 2016, we spoke with our customer to inform him that the out-of-network repair facility had advised the tires are above safety specs and there are no failures with them.After review, we are offering two optionsOne is to take the vehicle back and place our customer into another oneThe other option is to take back the vehicle, provide a refund based off the current mileage, and part-ways with a settlement.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn April 8, 2016, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations Department at [redacted] ***, to discuss her concerns.At this time, we are unable to accommodate our customer’s request to defer payments or credit a payment towards his accountWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit toward our customer’s account.We thank the Revdex.com for their continued support and for allowing DriveTime to address our customer’s concernsIf you have any questions, please contact us at [redacted] .Sincerely, Carlos S.DriveTime Customer Relations

September 9, BetterBusiness BureauPh.(602) 212-2232Fax(602) 263- Re:Complaint # [redacted] To Whom ItMay Concern: Thank you for bringingthis matter to our attentionWe appreciate the opportunity to address ourcustomer’s concerns.On May 16, 2014,our customer entered into a Simple Interest Retail Installment Contract withDriveTime when she purchased a [redacted] **Our customer opted to purchase a 5year/50,mile Vehicle Service Contract, administered by [redacted] Attachedyou will find the Simple Interest Retail Installment Contract and VehicleService Contract for your reference.On June 16, 2014,our customer contacted [redacted] regarding concerns with the paint peeling on thevehicle [redacted] advised our customer that paint issues are not covered underthe terms of the Vehicle Service ContractOn February 28,2015, our customer voluntarily surrendered the vehicle to a DriveTime saleslotOn March 2, 2015,our customer contacted DriveTime about the way her account was being reportedto her creditDriveTime advised our customer that in October 2014,DriveTime temporarily ceased credit reporting to all three major credit bureauagenciesThis cease was due to required system enhancements taking place inthe manner DriveTime reports to the credit bureausWe have completed thenecessary updates with Experian and Equifax, and they have uploaded ourcustomers’ account information for public viewing [redacted] has recentlycompleted these updates, as wellWe understand the importance of building and maintaining a creditscoreWe also understand the importance of accurately reporting creditactivity, and that is why DriveTime has made the effort to complete thesesystem enhancementsAt this time, DriveTime has come to an amicable resolution with ourcustomer by deleting the credit bureau trade linesThis deletion will beremoved on the credit bureau end in the next 30-business daysWe encourageour customer to contact our Customer Relations department at 800-965-ifthere are any further concernsWe apologize forany confusion or inconvenience this matter may have causedAs a goodwillgesture, DriveTime has sent a $ [redacted] Gift Card to ourcustomer’s address on fileDriveTimethanks the Revdex.com for their ongoing supportShould you haveany questions or concerns, please contact us by calling us at 800-965- Sincerely, Justin M.DriveTime CustomerRelations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns On November 17, 2014, DriveTime attempted to contact our customer’s listed telephone numberA third party answered the call, stated it was a wrong number and requested that no further contact be madeAccording to the Telephone Consumer Protection Act ("TCPA"), if any party requests no further contact be made to a listed telephone number, we are required to cease future communication attempts to that numberIn order to remove said telephone number from the "Do Not Call List", the consumer would have to contact DriveTime with authorization to resume future communication to that telephone numberAt this time, we are not able to contact our customer at the number providedWe encourage our customer to contact the Customer Relations Department at ###-###-#### to discuss his concernsIf our customer would like to reinstate his vehicle and loan with DriveTime, he will need to pay $1,by May 8, Our customer would be responsible to pick up the vehicle directly from the auctionIf our customer does not wish to reinstate the vehicle by May 8, 2015, the vehicle will be sold at auctionPlease refer to page two of the "Redemption and Reinstatement Form" section labeled "Notice of Sale": " If the vehicle is sold, the sale proceeds will be applied first to the payment of the expenses of retaking, repairing, preparing for sale, and storing of the vehicle and other repossession and collection costs If we get less money than you owe, you still owe us the difference " DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relations

November 25, Revdex.com Ph [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Jasmine Hill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On October 5, 2016, our customer entered into a Simple Interest Retail Installment Contract when he purchased a Nissan Versa from DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationThe vehicle came with a day/1,mile DriveCare Limited Warranty, administered by AeverexOur customer purchased an additional year/50,mile Vehicle Service Contract, also administered by AeverexAttached are the Contract and Vehicle Service Contract for your reference All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the Vehicle Delivery Checklist, which is attached for your reference, under Important Reminder, it states: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” On November 10, 2016, our customer reached out to Aeverex to advise of brake and transmission issuesThe call disconnected before further detail could be provided On this same day, our customer reached out to DriveTime to advise that the vehicle was having an issue with the brakes and transmissionHe further advised that he had taken it to a repair facility but could not afford the related expensesOur customer further expressed concerns that Aeverex would not cover the brake repairsThe call disconnected before any process information could be provided On November 14, 2016, our customer contacted DriveTime to discuss the same repair concerns and stated that he was unable to take the vehicle to a repair facilityWe advised our customer that a claim needs to be filed with Aeverex by a repair facility in order to review for assistance

For full response, please see attachedWe have re-reviewed our customer’s account transactions and have determined all other payments made from October 27, 2016- May 25, were completed over the phone with a Bridgecrest representativeFor each of these payments, our customer would be required to provide her credit, debit, or checking account information as well as verbal authorization to draft the fundsAs we do not keep payment information on file for our customers, we would have no way to process these payments without the customer providing the needed informationWe are unable to validate our customer’s claims that we have ever drafted a payment without her authorizationAdditionally, on eight separate occasions, we requested our customer to provide running bank statements to validate her claims At this time, no such documentation has been provided In regards to the mechanical repairs needed for the vehicle, a claim was initiated for a broken right front axleAeverex sent an inspector to verify the failureThe inspector’s report stated; “The control arm is bent severely with visible impact marks from hitting the groundThe right front brake caliper hose is pulled free of the caliper, the right front stabilizer link is broken off of the bar, the right front tie rod end is bent backwards and broken off near the outer tie rod end and the power steering rack is leaking” Additionally, we reviewed pictures of the vehicle at the repair facility which showed clear signs of impact damage and are attached for your reviewAeverex denied these repairs, as they were a result of physical damage On page three (3) of the Vehicle Service Contract under subsection “Exclusions”, it states’ “This Contract provides no benefits or coverage and Provider has no obligation under this Contract for: a Breakdown caused by overheating, rust, corrosion, restricted oil or coolant passages, restricted filters or physical damage.”

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On August 26, 2014, our customer entered into closed end motor vehicle lease contract when he leased a Pontiac Grand PrixAttached you will find the Closed End Motor Vehicle Lease contract for your reference.On October 3, 2014, we reached out to our customer to address his concernsAs a goodwill gesture, Drivetime has agreed to pay for the repossession and storage fees accruedOur customer currently has possession of the vehicle.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

On August 23, 2017, DriveTime contacted our customer and began working toward an amicable resolutionWe encouraged her to take the vehicle to an INRF for further diagnosis and to have a claim initiated with SilverRockWe advised that once a claim was on file, we would review options to assist On August 24, 2017, an INRF initiated a claim with SilverRock for a full engine replacementThese repairs were approved under the terms of the VSCWe contacted our customer and advised her of the rental reimbursement terms for the SilverRock VSC: up to $a day for every hours of approved labor time, up to daysAs a gesture of goodwill we advised we would provide rental reimbursement for a total of days, from August to August 31, 2017, to ensure she had transportation assistance for the entirety of the repair periodOur customer demonstrated satisfaction with this assistance, and we ended our correspondence on amicable terms

For full response, please see attachedBridgecrest and DriveTime made several attempts to assist our customer beyond the contract terms including offers to pay for repairs, loan modifications, and payment optionsAdditionally, on multiple occasions, we advised our customer the mechanical condition of the vehicle is not related to the status of his loan and does not release him from the responsibility of making paymentsOur customer informed us he would not make any further payments towards the loan and requested we recover the vehicleThis is a repossession and is reported as suchOur customer did not fulfill his contractual obligation; therefore, we are unable to satisfy his request to delete the trade line from our reporting to the credit bureaus As a gesture of goodwill, we would like to reiterate our prior offer of assistanceThe past due balance is $1,757, however, we would accept a reduced amount of $1,to reinstate the loan and return the vehicle to our customerShould our customer choose to take advantage of this offer, we encourage him to contact us at (***) ***- [redacted] to discuss all reinstatement optionsIf we do not hear from our customer by August 25, 2017, we will proceed with the sale of the vehicle and he will be responsible for the remaining deficiency balance

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 17, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Ford FusionThe vehicle came with a 30-day/1,mile DriveCare Limited Warranty, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and the DriveCare Limited Warranty Agreement for your referenceAll DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn July 31, 2015, our customer contacted Aeverex with concerns that the vehicle would not startAeverex referred our customer to an in-network repair facility to have the vehicle diagnosedOn August 3, 2015, our customer contacted DriveTime and advised that the vehicle would not startPer the DriveCare Limited Warranty, Aeverex offers up to a $tow reimbursementAfter our customer expressed concerns of paying out-of-pocket for the tow, DriveTime agreed to make a one-time exception to cover the cost of the tow in fullOn August 4, 2015, an in-network repair facility filed a claim with Aeverex for a gas injector and a cylinder head temp sending unitAeverex approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited WarrantyThat same day, our customer contacted DriveTime and inquired into the resolution of the claimWe informed our customer that Aeverex had covered the repairs in full per the terms of the DriveCare Limited WarrantyOur customer inquired about DriveTime’s ability to provide her with transportation while the vehicle was being repairedWe advised that we do not offer loaner vehicles; however, we do offer rental reimbursement of up to $per day while the vehicle is being repairedWe also offered to provide a lorental reservation of $per day through DriveTime’s rental agency partnerOn August 5, 2015, our customer contacted DriveTime and expressed her concerns with the DriveTime sales lot where she purchased her vehicleOur Customer Relations Department reviewed our customer’s concern and offered a $credit to her account for her inconvenienceWe contacted the in-network repair facility to inquire into the status of the repairs and to get an estimated time for completionThe in-network repair facility advised that the repairs had been approved in full, and they would be completed the following dayOn August 7, 2015, our customer contacted DriveTime and advised that a DriveTime representative told her that she could return the vehicle and receive a full refund of her down paymentWe informed our customer that a refund of the down payment was not an option at this point, as she was outside of the allotted five-day Vehicle Return PeriodHowever, we advised our customer that as a goodwill gesture, we would credit $to her accountOur customer advised that she would accept this offer and consider the matter resolvedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTimeCustomer Relations

July 23, [redacted] Revdex.com Ph [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On March 10, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a [redacted] Our customer also purchased [redacted] insurance coverage at the time of saleIncluded you will find the Simple Interest Retail Installment Contract and the [redacted] Installment Sale Contract/Loan/Lease Agreement Addendum for your reference On July 21, 2014, DriveTime contacted our customer and reached an amicable resolutionAt this time, DriveTime has agreed to submit a request to the three (3) major credit bureau reporting agencies to remove the delinquencies from our customer’s trade lines once the vehicle loan has been satisfied in full As a goodwill gesture, DriveTime has sent our customer a $ [redacted] gift card DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns Prior to the sale of the vehicle, DriveTime pulled our customer’s credit report to review our inventory for vehicles he qualified forAt that time, there was an active Chapter bankruptcy reflecting on our customer’s credit reportHowever, this was mistakenly overlooked and the sale for the Dodge Grand Caravan was completed on February 16, We apologize for any inconvenience or confusion this matter may have caused On April 15, 2017, DriveTime’s Verifications department reviewed our customer’s information from the time of sale and found an active Chapter bankruptcy on the credit report DriveTime obtainedDriveTime then contacted our customer to request he provide us with a trustee approval letter for the sale of the vehicle or return the vehicle and we would refund the down payment ($1,200.00)Our customer opted to return the vehicle later this same day On April 17, 2017, DriveTime attempted to contact our customer to advise we would be refunding the two monthly payments made towards his account, totaling $827.36, as a gesture of goodwillWe will continue our efforts to reach our customer to inform him of our resolution At this time, the contract has been rescinded and a refund in the amount of $is being processed and will be mailed to the customer’s address on file within 7-business daysWe invite our customer to contact our Customer Relations department, at [redacted] , to discuss any further concernsDriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respectWe will be pursuing all internal training opportunities to ensure the successful financing of our customers

I'm responding to what DriveTime had implied to what happenI spoken to one of the customers service representatives she was over talking to me and implied that there was several attempt that wasn't made and I had spoken with the insurance agents on several times that the vehicle which is a Honda has been in repairs several times and it has been cutting off they wanted me to take it to a low budget mechanic shop to patch up work that need to be handle by a professional mechanic and what is best for my vehicle thatI had $a month on payments and full coverage of insuranceI stop paying on the vehicle because they refuse to repairI had to rent several vehicle from budget rental to get back and forth toworkI'm employed by two companies and need my vehicleI completed the call because she was over talking whenI was talkI don't like rudeness from customer service representatives they feel like they can be unprofessional tovget there point acrossShe implied that I didn't reply to the contact so yes I stopped paying for a vehicle thatI couldn't use I want them to show u tge pictures and the repair that could keep the vehicle running two different mechanic reply to them that the vehicle had alot of water rust like the vehicle was sitting in someone's lotThe dealership salesman wanted work with me to trade the vehicle in for a better vehicleWhy would they do that if the vehicle in working conditioning I want that vehicle to get off of my credit and they have had alot of complaints by other customersI was disappointed in the sale because II'm a returned customer paid off a vehicle I brought from them several years ago the service from them at that time was excellent this timeI felt like it was a rush sale and I only put down $I need for the company to be FLAGGED as a crooked dealership and needs to be told before another customer get SHAMMED by DRIVETIME

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On April 11, 2014, our customer entered into Closed Ended Motor Vehicle contract when she leased a Honda CivicIncluded you will find the Closed Ended Motor Vehicle contract for your referenceOn September 8, 2014, our customer contacted our Lease Customer Service department to discuss her accountWe agreed to credit her account two (2) payments due to the inconvenienceIn addition, we agreed to waive the $co-pay to get her vehicle diagnosedAt this time we have made multiple attempts to contact our customer to discuss any further concerns, but have been unsuccessfulOn September 11th, we sent our customer a letter asking her to contact us if she has any further concernsIn addition, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relations

July 18, [redacted] Revdex.com [redacted] Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On February 7, 2013, our customer entered into a Simple Interest Retail Installment Contract when he purchased a [redacted] ***The Simple Interest Retail Installment Contract is attached for your reference On July 17, 2014, DriveTime reached out to our customer to address her concerns regarding the history of payment allocations and her payment deferments At this time, we are working with our customer towards an amicable resolution As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations

October 28, 2015Better Business BureauPh (602) 212-2232Fax (602) 263-0997Re: Complaint # [redacted] To Whom It May Concern:Thank you for bringing this matter to our attentionWe appreciate the opportunity tore-address our customer’s concerns.Without any new information, we are unable to further assist our customerOur customer has chosen to reinstate his Closed End Motor Vehicle Lease with DriveTimeWe have reviewed our customer’s account thoroughly and the recovery of this vehicle has been reviewed as rightfulAt this time, we can offer to split the $recovery fee with our customerWe are willing to make an exception to reimburse our customer $either by check or credit to his account If our customer is would like to accept our offer, we encourage him to contact our DriveTime’s Customer Relations department at [redacted] DriveTime thanks the Revdex.com for their ongoing supportShould youhave any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] **DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn December 5, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a [redacted] ***Our customer purchased a year/50,miles Vehicle Service Contract, administered by [redacted] Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your referenceAt the time of sale, our customer was provided an [redacted] AutoCheck Vehicle History ReportThe [redacted] AutoCheck Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft recordIf any of the items were applicable, these items would be noted in the Vehicle Information section on the [redacted] AuthoCheck History reportOur customer signed and acknowledged the vehicle had been in zero accidents prior to purchaseAttached is the [redacted] AutoCheck Vehicle History Report for your referenceOn March 2, 2015, C [redacted] repair facility contacted [redacted] and stated our customer’s vehicle showed signs of impact damage, causing the coolant leakThe repair facility confirmed with [redacted] that the vehicle would not have been able to drive 2,miles if these issues were pre-existing [redacted] sent a third party inspector to verify the damages on the vehicleOn March 3, 2015, an inspection was completed to review the physical damage reported on the vehicleThe inspector confirmed there are clear signs of impact damage to the radiator support, causing damage to the radiatorThe inspector also confirmed there was no signs of mechanical failures and damages were caused by direct impactAttached you will find the inspection report for your referenceOn March 19, 2015, a second repair facility contacted [redacted] and reported the radiator failed due to physical impactThe repair facility confirmed the radiator failure caused subsequent damage to our customer’s vehicleOn March 28, 2015, our customer was informed due to the findings from the inspection reports and the repair facilities, DriveTime would not be able to assist with recommended repairs needed for the vehicleAs a good-will gesture, DriveTime applied a credit of $to our customer’s account due to the amount of time his vehicle was sitting at repair facilities for inspectionOn March 31, 2015, our customer voluntarily surrendered his vehicle to a DriveTime dealershipThis will have a negative impact on our customer’s credit reporting and will be reported as a charge-offOn April 02, 2015, a "Redemption and Reinstatement Form" letter was sent to the address listed on our customer’s accountThe purpose of this letter is to notify our customer of their right to either redeem or reinstate the vehicle within days from the date of the letterAttached is the "Redemption and Reinstatement Form" for your referenceIf our customer would like to reinstate his vehicle and loan with DriveTime, he will need to pay $by May 8, This amount includes the past due payments that is owed, delinquency fees, storage fees from auction, transport fee, and repair feesOur customer would be responsible to pick up the vehicle directly from the auction if he chooses to proceed with reinstating his vehicleIf our customer does not wish to reinstate the vehicle by May 8, 2015, the vehicle will proceed to be sold at auctionPlease refer to page two of the "Redemption and Reinstatement Form" section labeled "Notice of Sale": " If the vehicle is sold, the sale proceeds will be applied first to the payment of the expenses of retaking, repairing, preparing for sale, and storing of the vehicle and other repossession and collection costs If we get less money than you owe, you still owe us the difference " On April 27, 2015, we attempted to contact our customer to attempt to resolve his concernsWe informed our customer his repairs were not covered through the warranty due to the physical damage that was caused to the vehicleDuring the conversation with our customer, the call was disconnectedAs a goodwill gesture, DriveTime has sent our customer a $gift card to the address our customer providedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] *DriveTime Customer Relations

(Please see attached for full response)On July 24, 2017, we were notified the estimated date of arrival for the duplicate title was August 3, We obtained a third temporary tag, valid through October 22, 2017, to allow for the duplicate title and registration process to be completedOn July 27, 2017, we confirmed the third temporary tag arrived at our dealership and our customer had possession of it Once we receive the duplicate title, we will actively work to have the information processed in an expedient manner for our customerWe sincerely apologize for the frustration this matter has caused We have made several attempts to contact our customer to address her concernsWe will continue our attempts to reach her to discuss her concernsWe encourage our customer to contact our Customer Relations department at [redacted] As a gesture of goodwill, we have applied a $credit toward our customer’s payments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reason we have rejected the business response is because they stated that after they gave us a $credit to apply towards our first payment that we were satisfied with that resolutionWe are not satisfied with it at all! This was the only resolution offered to usAfter speaking with the general manager at the drive time location, we were told we either take the $credit or return the vehicle and it would be a voluntary repossessionWe had to take the credit because it was our only optionWe don't want this vehicle nor do we want to do business with drive time at all at this point Regards, [redacted]

Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn February 7, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Toyota SequoiaThe ClosedEnd Motor Vehicle Lease Contract have been attached for your review At the time of lease, our customers agreed to make periodic payments of $and the first payment was due on February 27, 2015, followed by 64periodic payments of $due bi-weekly.On July 3, 2015, a payment of $became due on our customer’s account.On July 15, 2015, DriveTime received payment from our customer of $This left a remaining balance of $on our customer’s accountOur customer requested for a promise-to-pay to be set up to pay the remaining balance as well as the next payment in fullDriveTime established a promise-to-pay of $to be paid on July 24, for our customerOn July 17, 2015, a payment of $became due on our customer’s accountThis caused our customers account to reflect a past due balance of $On July 27, 2015, DriveTime exercised our contractual right to send this vehicle out for recovery because the promise-to-pay agreement had been brokenand the account currently reflected as days past duePlease refer to the Closed End Motor Vehicle Lease Contract on page under the section “Default, repossession and Other Remedies”:“The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask for it If you are in default, after waiting any time the law requires, we may do any of the following (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so,”On July 28, 2015, the vehicle was recoveredOur customer contacted DriveTime in regards to redeeming the vehicleA DriveTime representative advised our customer she would be required to provideproof of current insurance on the vehicle as well as pay the past due amount of $The representative did not advise the customer of the fees associatedwith the recovery of the vehicle and any fees that may be collected from the storage facilityOur customer provided proof of insurance, paid the past due balance and a recovery fee of $to DriveTime in order to redeem the vehicleThe recovery agent also required a payment of $as a storage fee to be paid to release the vehicleWe apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has sent our customer a check of $to reimburse for the fees associated with the recoveryOur customer has since retrieved the vehicle and is satisfied with our amicable resolutionDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at###-###-####Sincerely, [redacted] *DriveTimeCustomer Relations