DriveTime

January 15, Revdex.com Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection
centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itWhen we sell a vehicle to our customers, we provide all keys for the vehicle that were provided when we originally purchased the vehicleDriveTime is unable to create additional keys prior to sale as this must be performed by the original equipment manufacturerOn February 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a BMW X SeriesOur customer also purchased a year/50,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your referenceDriveTime has made several attempts to contact our customer to reach an amicable resolutionWe encourage our customer to contact our customer relations department at *** At this time, DriveTime is willing to make a one-time goodwill exception to cover the cost of the key FOB replacement at the Original Equipment Manufacturer up to $in costIn order to take advantage of this offer, our customer must contact our customer relations department at *** As an additional good-will gesture, DriveTime applied a $credit to our customer’s principal balanceWe apologize for any inconvenience or confusion this matter may have causedShould you have any questions or concerns, please contact us by calling us at *** Sincerely, DriveTime Customer Relations Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not take advantage of the return program, because the issues went beyond the return policyWhen I had to take the car in for the cooling system the second and third time I did call the dealership from where I purchased the vehicle and was informed that there was nothing they could do for meI then proceeded to contact Drivetime thru a letter with a copy of the invoices that I had up to that point and never got any reliefWas told as I am now being told that I could have brought the car back in prior to owning daysAs you can see from the repair list, Nothing happened in the first daysYes they gave me what they called an autocheck History Report, but now I am being told, by *** at Drivetime, that they are apparently not always accurateWhen I spoke with Erica the other day with customer relations, I told her that the repairs that I am complaining about were all related to the cooling systemShe tried to tell me that because they were different parts that they were not related to the issues that were going on with the vehicleI was told by them that they could possibly help with the repairs to replace the problems that I currently had, but I have been dealing with these same issues since month of owning the vehicleI do not have the means to continue to put out money on a vehicle that will never be permanently repairedIt was also stated that it has been over a year since the last repair on the cooling system, but if the cooling system were working properly, then it should last a lot longer then a year or soI have no way to scan and attach, but I have a receipt from the garage that replaced the alternator when it went out on November 16th, that the radiator was leaking and that the vehicle had obviously been in an accident because of the way the radiator was sitting and other parts were rubbing against itI was told that because of this I would continue to have issues with the cooling system no matter what I didIf this mechanic was able to see this then how come drive time mechanics could not come to this conclusion? I feel that they sold me a car under pretenses. Also, when I have ongoing repairs for the same issue of overheating and they keep finding parts that need to be replaced that are causing the overheating then I don't feel that I should have had to pay a deductibleI could understand if I owned the vehicle for some time before the cooling system issues started, or if they were a little more spaced out, but I had to bring the vehicle in at least once a month in the first months of owing starting on 9/5/and continuing through 2/That doesn't include the times that I took it in with complaints of overheating and the garage the drivetime required me to go to could not find any problems
Regards,*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity toaddress our customer’s concerns.When our customer’s accounts become past due, DriveTime makes regular attempts to contact our customers to cure the delinquency balance on the accountOur customers are able to set
payment arrangements on the account with a loan advisorIf these arrangements are made and kept, attempts for contact will cease.On May 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet UplanderOur customer also opted to purchase a year/50,mile DriveCare Plus Protection Package, administered by AeverexAt time of sale, our customer agreed to make bi-weekly payments of $and one final payment of $beginning on June 15, Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your reference.On September 18, 2015, an out-of-network repair facility updated a claim with Aeverex stating the timing cover gasket, coolant, cross over gasket, body control module, level sensor and reprogramming of the PCM.On October 2, 2015, DriveTime made an exception to the DriveCare Plus Protection Package by covering the repairs of the timing cover gasket, coolant housing gasket, cross over gasket and coolant for a total of $3,At that time, we required our customer to bring her account current as it currently reflected as past due by $That same day, our customer made a payment of $to bring the account to a current standing.The next day, a regular scheduled bi-weekly payment of $became due on the accountSince that time, when the account has fallen delinquent, DriveTime made attempts to contact our customer in regard to curing the delinquency balance. On January 15, 2016, we have placed a cease and desist on our customer’s account so no outbound calls can be made to our customer as requestedIf our customer would like to discuss the account at all, she would be required to contact DriveTime.Since that time, our customer’s account has remained delinquentDriveTime had not received any communication from our customer in regard to the delinquency balanceIn addition, DriveTime was unable to contact our customer in regard to her account status because the cease and desist remained active on the account per the customer’s request.On March 2, 2016, at days past due, DriveTime placed the vehicle out for recoveryIn the Simple Interest Retail Installment Contract under the section labeled “default” it states:“You will be in default if you do not make any payment in full when such payment is due…If your only default is that you did not pay a payment on time, we may accelerate this contract only if your default continues for at least days…Additionally, we may take back (repossess) the Vehicle.”The next day, the vehicle was recoveredOur customer contacted DriveTime to inquire about redeeming the vehicleDriveTime advised our customer that she would be responsible to pay the past due balance and recovery fees in order to redeem the vehicle.On March 4, 2016, our customer paid all fees associated with redeeming the vehicleAt that time, our customer was able to continue her Simple Interest Retail Installment Contract with DriveTime.On March 7, 2016, our customer contacted DriveTime stating that she was experiencing transmission concerns with the vehicle believed to be caused from the recovery of the vehicleWe advised our customer that a vendor complaint would be submitted and researched in regard to her claim.At this time, DriveTime is conducting an investigation with our third party recovery vendor to find resolution for our customer.DriveTime is unable to contact our customer to reach an amicable resolution due to the cease and desist on the accountWe are unable to refund our customer the cost of the recovery fees as the recovery of the vehicle was validWe are glad to see our customer was able to redeem the vehicle and reinstate her simple Interest Retail Installment Contract. We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***.Sincerely, Justin M.DriveTime Customer Relations

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it On January 2, 2016, our customer entered into a Simple
Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet MalibuOur customer also purchased a year/50,mile Vehicle Service Contract, administrated by Aeverex On January 19, 2016, an in-network repair facility updated a claim with Aeverex for the repair of the front drive axle, alignment and tire replacementAeverex advised the in-network repair facility that the front drive axle was still under the original manufacturer’s warranty and suggested for the vehicle to be taken to the Original Equipment Manufacturer to have this repair completedIn addition, Aeverex advised the in-network repair facility that the tire replacement and alignment were non-covered under the Vehicle Service Contract On January 20, 2016, an out-of-network repair facility updated a claim with Aeverex for the repair of the front axle seals and seatbelt latchAeverex approved the cost of these repairs for a total of $under the Vehicle Service Contract On January 29, 2016, DriveTime contacted our customer to reach an amicable resolutionWe advised our customer we would make a one-time exception to the Vehicle Service Contract to replace the rear tires and perform an alignment at an in-network repair facility for a total of $We advised our customer to have the vehicle returned to the in-network repair facility to have these repairs completedIf any additional concerns arise, DriveTime will be able to review for further assistance at that time As an additional good-will gesture, DriveTime applied a $credit to our customer’s principal balanceTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

September 18, Revdex.com *** *** ***
*** *** *** *** *** * *** To Who It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s
concerns On September 4, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when he leased a Mazda All lease vehicles come with a Driver’s Seat Limited Warranty, administered by *** Included you will find the Closed End Motor Vehicle Lease and the Driver’s Seat Limited Warranty contract for your reference On September 5, 2015, our customer contacted *** with concerns about the vehicle*** advised our customer to take the vehicle to an in-network repair facility to have the vehicle diagnosed On September 8, 2015, an in-network repair facility filed a claim for a transmission*** approved the repairs in full under the terms of the Drivers Seat Limited Warranty On the same day, our customer contacted DriveTime in regards to his mechanical concernsOur customer advised he had attempted to return the vehicle within the vehicle return program; however, he was over his allotted mileageDriveTime advised our customer under the Driver’s Seat Vehicle Return Agreement in order to participate in the program, the customer would need to return the vehicle to DriveTime within one calendar day, and had not driven the vehicle more than milesOur customer advised the over mileage was due to multiple trips back and forth to the dealershipDriveTime advised our customer at this time, he would not be able to return the vehicle under the vehicle return program On September 9, 2015, we contacted our customer and came to an amicable resolutionWe offered to make an exception and exchange his current vehicle for a comparable DriveTime lease vehicleOur customer accepted the offer and considered the matter resolved DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, *** ** DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On September 13, 2014, our customer entered into a Closed Ended Motor Vehicle Lease, when she leased a Dodge CaliberIncluded you will find the Closed Ended Motor Vehicle Lease
and the Life of Lease Warranty for your reference.On September 19, 2014, we received a call from the dealership that our customer informed them of mechanical issues that had occurred with her vehicleWe advised as a customer service gesture, we could reimburse our customer for any tow charges incurred to get vehicle to a repair facilityThe nearest in-network repair facility the warranty provider referred our customer was not open on weekendsWe made an exception to pay for a rental through Monday, September 22; our customer did not take vehicle into a repair facility until November 17.On November 17, 2014, Aeverex, the warranty provider, approved covering the diagnosis of the vehicle and the front brake padsThey denied the front tires, stabilizer link, MacPherson struts, alignment, and rotors as non-covered components under the warranty contractThe loss of power was due to a recall and is covered by the vehicle’s manufacturer.We obtained a copy of the claim to assess if there is any assistance we could provideAfter careful review, we are able to cover the rotors, alignment, and the tires totaling $Our customer would be responsible for the MacPherson struts and the stabilizer link equaling $In addition, our customer’s account would need to be brought current for it is currently past due $430.05.At this time, we are unable to provide our customer with a full refund or replacement as requested.We have attempted to contact our customer on multiple occasions and have been unsuccessfulWe encourage our customer to contact us at ***-***-*** if she would like to accept this offer or further discuss her concerns.As a goodwill gesture, DriveTime is applying a $credit to our customer’s account.DriveTime thanks Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***- ***.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsDriveTime has reviewed our customer’s concerns and found our dealership erroneously provided our customer a booklet that should have been disposed of as our GAP Insurance Loss
Program had changedHowever, this was not done and we apologize for the confusion this has caused our customerThe particular part of our website our customer is referencing is part of our online glossary for programs through DriveTimeThe program he is referencing is Total Loss Protection, which was offered to our customers who purchased between November 28, and December 31, 2012, before we had GAP Coverage as a product We have provided all related training opportunities to ensure our dealership representatives are not providing inaccurate information for our ancillary productsWe can confirm on July 29, 2017, we successfully assisted in contracting our customer into Chrysler Please see the below explanation of events. On June 15, 2017, our customer entered into a Simple Interest Retail Installment Contract when he purchased a Hyundai VelosterThe Contract was subsequently assigned to Bridgecrest Acceptance Corporation (Bridgecrest)Our customer also elected to purchase GAP Coverage, administered by SilverRockThe Contract and GAP Addendum is attached for your reference.At the time of sale, DriveTime requires our customers to maintain comprehensive and collision coverage insurance on the vehicleIf our customers are involved in a total loss accident, their insurance provider/adjuster must file a claim with our Total Loss departmentOnce the insurance company determines the insurance claim payout amount and issues a check to be processed by Bridgecrest, our Total Loss department will submit the necessary documentation to SilverRock for them to process the GAP Coverage(continued on attached)

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and they have offered a one (1) month deferment and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom this may concern, I *** *** have been a faithful customer of Drive Time On June2016,the company known as *** contacted me on my payment being late of $I notified them at that time that I was on auto pay and that because of this I my payments are$ instead of $They later said that they seen my payment plan and apologized for the mix upOn June 28th 2016,I had to contact *** again because the payment that was set up on my auto pay was incorrectThey took out a partial payment,they explained because I was at the month mark of paying my car off that the system kicked me out and that it was my responsibility to sign back up for auto payI then asked about the rest of my payment,the operator notified me that she could take care of it over the phoneShe did also say that there would be a processing fee; I asked why I have to pay for the processing fee if it is not my fault for the partial paymentI also stated that my car was in the shop and from what the mechanic told me that I would need a motorThe operator stated that she didn't care if my car was in the shop that I would still have to make my paymentShe later went on to say that I wouldn't be charged for it only to find out that I was chargedI was truly upset because I was low on money left without a car and these people were not communicating with me about my car, except for the payment on my carThat's all they seem to care about not the fact that I had been with them for years or that my payments was on timeAlso that nothing major happened to my car before thenThat my oil changes were on time and caught upOr when something did go wrong I was always on the phone trying to figure out what to do about a certain situation.On June 23'd 2016, my car was sounding funny and different I could barely get it to goI called Averex and explained to them what was going on with my car they asked me to take it to a mechanicThey explained that it could be one of their mechanics or one of mineThe operator explained the difference in the deductableSo I chose one of theirs worse mistake of my lifeAnyway my car went to their mechanicOn Monday June 27th 2016, I get a call from the mechanic stating that my motor was gone in my car a Dodge DurangoI called Averex immediately and told them what the mechanic told meThey informed me that the mechanic has called and they were looking into my vehicleSo from June 23rd to July 20th I sat without a car my job was being threaten and there was nothing I could do about it except call Drive Time and yell and scream at them to get my carThe operator stated she was sorry and I asked not to apologize to me because her job is not in jeopardy and she was still able to get around anytime she likedI received my car on July 20th I pa id $to get my car out of the shopThe car pulled off the lot but that's all it didLater on that evening I was going to work the temperature light came on and it acted like it didn't want to goIt was too late to call anybody about my car so I waited until the next morningI was at work I had to do a double thiH day; I called Drive Time to let them know about my carThey asked me to return the car to the mechanic, I told them I don't feel comfortable returning my car to them and if it would be okay if I found someone else they stated that I had to give the mechanic a chance to fix what was wrong then I said I already didOn July 21st I took myself to Drive Time on Pershall rd to see if they could help me find a solution with my car problemAfter being there for about hours the manager finally came out and talked with me only to put me with a sales repreally why do you have managersAnyway the sales rep showed me cars none of them I like but I had to choose oneThe only thing I could think of in that moment was my daughter and getting her to school so I choose a car and asked if they could opt me lease for leaseInstead of that they gave me a finance loan,(which I did not ask for)I signed the lease because I refused to send that car back to the mechanic and I needed something reliableI'm not happy about any of this,Drive Time does not care about their customers the only thing they care about is making top dollar off of used cars and people with little or no creditThey don't take responsibility in talking with the customer to see if they are okay and they don't offer to help until they hear you getting upsetNow I was months away from paying off my car and now I have a year loanThis is not what I was looking for in Drive TimeTheir commercials make you think they really careWell that's not true and I'm asking Drive Time to make this rightThey know the mechanics messed up my care if that wasn't true I wouldn't be here writing you this letterI'm a working class mother who is trying to keep my head above water, but with snakes like Drive Time how is that possibleI never wanted another car,I never wanted or needed a loan especially for years and I never wanted to be the one in this situationThank you for allowing me to have a voice in this situation

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsOn July 18, 2014, our customers entered into a simple interest retail installment contract when they purchased a Ford FOur customers purchased a year/36,vehicle
service contractIncluded you will find the simple interest retail installment contract and the vehicle service contract for your referenceWe have been in contact with our customers and are working towards an amicable resolutionAs a goodwill gesture, DriveTime has credited our customers’ principal balance $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

November 7, 2016 Revdex.comPh*** ***Fax *** *** Re: Complaint # *** To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On October 21, 2016, our
customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chevrolet ImpalaThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationAdditionally, our customer was provided with a day/ 1,Mile DriveCare Limited Warranty serviced by AeverexAttached you will find a copy of the Contract and DriveCare Limited Warranty for your review.On October 24, 2016, our customer spoke with Aeverex to inform them that his check engine light was on and that there was a rattling noise in the rear of the vehicleAeverex referred our customer to an in network repair facility to have the vehicle diagnose and to initiate a claim for reviewOn October 28, 2016, the in network repair facility reported the findings of the diagnostic to AeverexThe repair facility suggested the following items be replaced or repaired: right head lamp bulb, fuel tank pressure sensor, purge solenoid, and the left front wheel speed sensorOn the same day, the repair facility and Aeverex were negotiating the pricing for the parts and the labor of the repairsApproval of the repairs was not provided on this dayOn October 31, 2016, after Aeverex and the repair facility agreed upon pricing, Aeverex approved all of the needed repairs for the vehicleOur customer had no out of pocket expenses for the repairsOn November 2, 2016, DriveTime spoke with our customer to address his concernsOur customer was grateful that Aeverex covered his repairs under the warrantyHe had no additional concern(Full Response provided to the Revdex.com)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am being robbed by this companyI understand the do not call policy but that is very flawedI have never been contacted by this company nor did my information ever changeI am not at fault and I would like this stricken from my credit or be placed back in the vehicle at no cost to meI only put faith in what I thought was a reputable company and their bad business practice has ruined my credit line for the rest of my lifeThey should have verified that it was in fact me telling them not to call back especially with a matter this important.
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On February 7, 2014, our customer entered into a Cancel Anytime Lease with DriveTime, when she leased a Nissan AltimaIncluded you will find the Cancel Anytime Lease for
your reference
On May 10, 2014, we contacted our customer regarding her insurance, we advised her the insurance on file was expiredOur customer stated she would contact her insurance companyOn May 23, 2014, we received our customer’s updated insurance information
On July 8, 2014, our customer notified us she was involved in an accidentOur customer stated the vehicle was not insured
On July 11, 2014, we informed our customer she would be responsible for any towing and impound fees, we also advised our customer she would need to pay $to get into another vehicleWe offered to waive any past due balance
On July 28, 2014, we contacted our customer and came to an amicable resolutionWe agreed to waive her exchange fees of $1,and any past due balance
As a goodwill gesture, DriveTime has applied a $credit to our customer’s account
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####
Sincerely,
DriveTime
Customer Relations

December 11, 2015*** ***Revdex.comPh(602) 212-2232Fax (602) 263-0997Re: Complaint # ***Ms***Thank you for bringing this matter to our attentionWe appreciate the opportunity toaddress our customer’s concerns.On October 9, 2015, our customer entered into a Simple Interest
Retail InstallmentContract with DriveTime when she purchased a Chevrolet ImpalaAt the timeof sale, our customer agreed to make bi-weekly payments of $and onefinal payment of $205.32, beginning on November 6, Attached you will find theSimple Interest Retail Installment Contract for your reference.That same day, our customer enrolled in DriveTime’s automatic payment withdrawalservice (Auto Pay) and arranged for her bi-weekly payments to be automaticallydrafted from her bank accountAuto Pay is available to all DriveTime customers as aconvenient way for them to make payments at no cost to them.On November 30, 2015, our customer made a bi-weekly payment of $207.80to her account online through mydrivetime.comThis payment was applied towardsthe payment that would be due on December 4, 2015.On December 4, 2015, an automatic payment was taken from our customer’s bankaccount for the amount of $as scheduledThis payment was applied to ourcustomer’s payment due on December 18, 2015.That same day, our customer contacted DriveTime in regard to her payment beingpulled from her bank account as she had already made the payment early forDecember 4, DriveTime advised our customer that the automatic paymentwithdrawal service would automatically draft the funds of $every two weeksas established by our customerWe advised our customer in order to refund theexcess payment she would need to provide a running bank statement to display thatthe funds had cleared her bank account and were not returned.At this time, we have not received a running bank statement for our customer and areunable to refund the payment madeWe encourage our customer to fax thesedocuments to our customer relations department at ***DriveTime has made several attempts to contact our customer to reach an amicableresolutionWe encourage our customer to contact our customer relationsdepartment at ***We apologize for any confusion or inconvenience this matter may have causedAs agoodwill gesture, DriveTime has applied a $credit to our customer’s principalbalance.DriveTime thanks the Revdex.com for their ongoing supportShould youhave any questions or concerns, please contact us by calling us at 800-965-8043.Sincerely,Justin M.DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

On September 11, 2017, the vehicle arrived at the DriveTime dealership and was taken in for state inspectionHowever, due to mechanical issues with the vehicle, it did not pass inspectionBecause the repairs would not be completed that day, we contacted our customer and offered to release her from
her current loan and transfer her into a different vehicleAlternatively, we advised our customer that if she was unable to find a vehicle that suited her needs, we would release her from her current loan and refund all monies paid into the vehicle thus far After review of her options, our customer opted to part ways with DriveTimeOn September 12, 2017, DriveTime sent our customer’s refund via *** overnight, and we received notification of its successful arrival the following day

Re: Complaint # ***Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On June 17, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she
purchased a 2013 Jeep PatriotAt time of purchase, our customer also purchased a Limited Vehicle Service Contract administered by Aeverex Attached you will find the Simple Interest Retail Installment and Limited Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace itAll DriveTime vehicles come with a day/1,mile limited warranty and the option to purchase a vehicle service contract.DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Please refer to page one (1) under section two (2) of the “What You Need to Know about Financing a Vehicle with DriveTime” under Vehicle Return Program it states:“If all required conditions are met, DriveTime will give you the ability to return the vehicle to DriveTime and terminate your contract within five calendar days of purchase (excluding the date of purchase, Sundays and days we are closed for holidays).”Attached you will find “What You Need to Know about Financing a Vehicle with DriveTime” for your reference. Between June and July 2, 2015, our customer experienced repair issues with her vehicle On June 24, 2015, our customer contacted DriveTime in regards to an extension to our Vehicle Return Program because of the issues she was experiencingDriveTime advised our customer that the Vehicle Return Policy could not be extended and encouraged our customer to have the vehicle diagnosed at an in-network repair facility. Later in June, our customer contacted DriveTime requesting to be placed into another vehicle and to terminate the previous contractWe advised our customer that the vehicle would have to be returned to the in-network repair facility to complete a diagnostic test On July 2, 2015, our customer had the vehicle transported to the DriveTime sales lot she purchased the vehicle from, with the intentions of returning the vehicleShe advised that she would like a refund of her down payment. We advised our customer that she was outside of the five day Vehicle Return Policy and would need to go through the repair processOn July 3, 2015, our customer chose to voluntarily return her vehicle to DriveTime On July 7, 2015, DriveTime contacted our customer to discuss her concernsWe came to an amicable resolution that DriveTime would terminate her loan and our customer would be refunded $of her total down payment.Our customer informed us she would need to think about her options and would call us back with a decision.DriveTime thanks the RevDex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** *.DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns
At the time of purchase, our customer signed and reviewed the "DriveTime’s DriveCare Limited Warranty." Please refer to page two section "warranty co-payment" it states:
- Year (day 0-365) $per warranty repair visit
- Year (day 366-730) $per warranty repair visit
- Year (day 731-1095) $per warranty repair visit
On July 18, 2014, a repair facility contacted us and recommended a starter repairThe starter was approve under the limited warrantyHowever, our customer was responsible for a $co-payLater that day, our customer informed us the mileage was incorrectOn the same day, we confirmed with the repair facility that the mileage was correct
At this time, we are unable to accommodate our customer’s requestAs agreed on September 9, we credit our customer’s account $
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***- ***
Sincerely,
DriveTime
Customer Relations