DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.  On November 17, 2014, DriveTime attempted to contact our customer’s listed telephone number. A third party answered the call, stated it was a wrong number and requested that no further contact be made. According to the Telephone Consumer Protection Act ("TCPA"), if any party requests no further contact be made to a listed telephone number, we are required to cease future communication attempts to that number. In order to remove said telephone number from the "Do Not Call List", the consumer would have to contact DriveTime with authorization to resume future communication to that telephone number. At this time, we are not able to contact our customer at the number provided. We encourage our customer to contact the Customer Relations Department at ###-###-#### to discuss his concerns. If our customer would like to reinstate his vehicle and loan with DriveTime, he will need to pay $1,800.00 by May 8, 2015. Our customer would be responsible to pick up the vehicle directly from the auction. If our customer does not wish to reinstate the vehicle by May 8, 2015, the vehicle will be sold at auction. Please refer to page two of the "Redemption and Reinstatement Form" section labeled "Notice of Sale": "…If the vehicle is sold, the sale proceeds will be applied first to the payment of the expenses of retaking, repairing, preparing for sale, and storing of the vehicle and other repossession and collection costs…If we get less money than you owe, you still owe us the difference…" DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

The statements are true, however, after the initial contact with drive time, the conditions worsened. The last straw was the power steering reservoir emptying onto my driveway due to the engine modification (temporary fix of the engine power steering system). I contacted them and obtained an estimate of the issues; the power steering pump low pressure metal pipe system had a section removed and temporarily fixed with rubber hose and hose clamps on both ends; intake manifold gasket is bad causing a constant slow leak of coolant; upper and lower oil pan gaskets are bad causing a slow oil leak. I was told by both mechanics after having the vehicle inspected twice at two different shops, these issues couldn't have been caused in the amount of time I've owned the vehicle. Just for my own information, I contacted Averex to see if the aforementioned issues would've been covered under their warranty and was told they would not have been, even if I would have not sold it back.Drive time maintains they "rigorously" inspect their vehicles for their customers peace of mind, as stated on their pre-recorded message that is repeated while on hold with customer relations. I question the standards to which these vehicles inspections are held to. I feel very misled and taken advantage of after having fallen on hard times. I was led to believe I was buying a safe and reliable vehicle from a reputable company and unfortunately I found out the hard way this was too good to be true.

Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]
* To Who It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On June 18, 2015, our customer entered...

into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Chevrolet Impala. Attached you will find the Simple Interest Retail Installment for your reference.   On December 30, 2015, DriveTime contacted our customer in attempt to find an amicable resolution. As a customer service gesture, we offered our customer the following option: o   DriveTime agrees to; Waive deficiency balance of $14,837.17 o    Submit an update to all three (3) major Credit Bureau reporting agencies to delete trade line o   In exchange, our customer agrees to return the vehicle to the dealership   We advised our customer the settlement offer expires February 15, 2016. We advised our customer she would be responsible for payments until the vehicle is returned to DriveTime’s possession. Our customer accepted this offer and was satisfied with this resolution.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]
* Sincerely,   Camille R. DriveTime Customer Relations

The Fair Credit Reporting Act provides protection against the misuse and misreporting of your credit information. Drive Time reports violates the protection of the FCRA when they reported a wrongful repossession when payments where up to date and then reported a wrong SS# ending [redacted]. Enclosed is the credit reports concerning the [redacted] SS#. Using a false SS# is felony not to mention a criminal prosecution. DT reported to on my credit report August 7, 2013, the first time DT report a late payment and started that I owed them a late payment on August 21, 2013 of $341.16- 71.00 more than my regular payment of 270.16.  DT states they could not verify my account information -in speaking with Carlos he refused to talk with because when I gave him my SS# 9323 he states that was not the right id # and would not talk with about my account. DT still had a SS# of [redacted]. On of the many dishonestly statements DT that I gave them a SSI letter stating my income of $1064 which was on my Gaf. Enclosed is the SSI letter for Dec 2012 that states my income of 1,047.00.the dates that were question that I was behind were paid with Western Union ( enclosed copies)payments made with WU authorize the same day and if no money is there in the back the payment is rejected and never processed,   enclosed are copies of WU signed by Alicia L[redacted] - Region Bank Regional Manager, after sending numerous emails, bank statements phone calls DT still states I owe then money after repro the car DT asked for 1,0040.  to redeem the car and 1,273.22  to restate a 296.00 difference of 9283,00 amount financed. Contract reads 57 payments of 270.58- 15,42306 and if you re do the math it is 15023,06- 67018 difference and DT added my 400,00 down payment back on to the amount financed  and their employee forged my signature  I have reported with The FBI and Federal Trade Comm

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 08, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Toyota Camry. Attached you will find the...

Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agreed to make 140 bi-weekly payments of $219.23 and 1 final payment of 217.99, beginning on November 29, 2014. On May 28, 2015, our customer contacted DriveTime and requested a frequency change on her account. We informed our customer that after she made the payment that was due on May 30, she would be able to call in and request the frequency change. Later that day, a $200 DriveTime loyalty referral credit posted to our customer’s account. On May 29, 2015, our customer contacted DriveTime and requested to cancel her automatic payment due to the $200 referral credit that posted to her account. We informed our customer that automatic payments need to be cancelled 48 hours prior to the due date. We informed our customer the payment would still pull out of her account. We also advised our customer to contact DriveTime after the payment pulls to submit the frequency change on her account. On June 01, 2015, our customer contacted DriveTime and requested we submit for a frequency change on her account. We informed our customer that the frequency change was submitted and needed to be approved prior to sending her the frequency change paperwork to be signed. We informed our customer to follow up in regards to her frequency change request. On June 02, 2015, our customer contacted DriveTime for an update on her frequency change request. We informed our customer that her automatic payment from May 30 returned for non-sufficient funds. We informed our customer she would need to pay the past due balance of $19.23 and the $15.00 non-sufficient funds fee before we can proceed with her frequency change. On June 03, 2015, our customer contacted DriveTime and paid her past due balance and the non-sufficient funds fee. We informed our customer once the payment applies to the account, to call back to proceed with the frequency change. On June 04, 2015, our customer contacted DriveTime to submit for her frequency change. We informed our customer she would need to sign and return the necessary paperwork for the frequency change to process. Later that day, our customer submitted the paperwork to process the frequency change. The paperwork was returned for further review. This was due to the frequency change request being submitted on June 01 and a payment being made towards the account on June 03. The modification document has to be re-created after the payment has posted to the account. On June 12, 2015, our customer contacted DriveTime to discuss her concerns. Our customer informed us she only is paid monthly and is unable to make her scheduled payments until the end of the month. A payment of $219.23 had become due and we informed our customer once she is able to bring her account current, she will be able to submit for a frequency change. On June 25, 2015, our customer contacted DriveTime to inquire why the frequency change has not been completed. We informed our customer it did not process due to a payment that was made on June 03 but after she brings her account current, we could resubmit for the frequency change. Given the issues with completing the modification, at this time, DriveTime is able to complete a monthly frequency change for our customer but will also need to complete a one-payment deferment to bring the account current. Our customer will need to contact the Customer Relations Department at ###-###-#### to accept and authorize the modifications on her account. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On July 16, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations Department

(Please see attached for full response)In order to be efficient with timely titling and registration of vehicles for our customers, DriveTime may utilize a third party titling agency. Following the purchase of the vehicle, our dealership submitted all necessary documentation to a third party title...

and registration vendor. The third party vendor will then complete the paperwork and send our customer their permanent tags and plates via priority mail. During this process, our customer was provided a 60-day temporary tag. Our customer’s tags expired April 25, 2017. According to the [redacted] priority mail tracking information, our customer’s tags and plates were successfully delivered on March 28, 2017; 33 days after purchase.On April 27, 2017, DriveTime reached out to our customer to discuss his concerns. We provided the tracking information for his tags and plates. We explained we were unable to reissue the plates on his behalf or offer further temporary tags as the vehicle was successfully registered with plates. DriveTime encouraged our customer to visit the Department of Motor Vehicles (DMV) to have the plates reissued and to send the receipts for review for possible reimbursement. Our customer advised he would visit the DMV the following day. We offered a rental vehicle, which was declined by our customer. We then offered a per diem credit, of $16.69 per day, for the 3 days he would be without the vehicle. Our customer accepted our offer and advised he would follow up with us following the DMV visit.On May 2, 2017, DriveTime reached out to our customer to discuss his concerns. Our customer advised he was reissued the tags and plates for approximately $6.00. In lieu of submitting his receipts, we offered to send him a $25 [redacted] gift card as reimbursement for the fees. Additionally, we would continue to apply a per diem credit of $50.06 towards his payments. Our customer accepted and the call ended on amicable terms.

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.We have made several additional attempts to contact our customer, but have been unable to reach him. At this time, we are willing to make a one-time exception to process a frequency change to our customer’s account once the past due amount of $203.96 is paid.We encourage our customer to contact DriveTime’s Customer Relations Department at ###-###-#### in order to accept this offer.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 21, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chevrolet Trailblazer. Attached you will find...

the Simple Interest Retail Installment Contract for your reference. On February 9, 2015, an authorized third party (our customer’s wife) contacted DriveTime inquiring into when a referral credit would be applied to her account. We advised that referral credits are applied after the referred customer’s first payment is made. On February 23, 2015, the authorized third party contacted DriveTime to inquire into the status of the aforementioned referral credit. The credit had not yet been applied to our customer’s account at that time. On March 9, 2015, the authorized third party contacted DriveTime to inquire into the status of the referral credit. We advised her we would look into the status of the credit. On March 10, 2015, DriveTime contacted our customer and advised him that no information could be found on the referral credit. We advised our customer to have her son reach out to the DriveTime sales lot where he purchased his vehicle to inquire into the matter, as no referral had been submitted at that time. On March 12, 2015, a manager at the DriveTime sales lot contacted our loyalty credit department and confirmed the referral credit was in process. He was advised that the credit would apply to our customer’s account within two weeks. On March 24, 2015, we contacted the authorized third party and advised we were attempting to get the credit to our customer’s account expedited. We advised we would remain in contact with her until the credit had been applied. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

November 25, 2016   Revdex.com Ph. [redacted] Fax [redacted]   Re: Complaint # [redacted] Dear Jasmine Hill, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On October 5, 2016, our customer...

entered into a Simple Interest Retail Installment Contract when he purchased a 2015 Nissan Versa from DriveTime. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. The vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Our customer purchased an additional 5 year/50,000 mile Vehicle Service Contract, also administered by Aeverex. Attached are the Contract and Vehicle Service Contract for your reference.   All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the Vehicle Delivery Checklist, which is attached for your reference, under Important Reminder, it states:   “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”   On November 10, 2016, our customer reached out to Aeverex to advise of brake and transmission issues. The call disconnected before further detail could be provided.   On this same day, our customer reached out to DriveTime to advise that the vehicle was having an issue with the brakes and transmission. He further advised that he had taken it to a repair facility but could not afford the related expenses. Our customer further expressed concerns that Aeverex would not cover the brake repairs. The call disconnected before any process information could be provided.   On November 14, 2016, our customer contacted DriveTime to discuss the same repair concerns and stated that he was unable to take the vehicle to a repair facility. We advised our customer that a claim needs to be filed with Aeverex by a repair facility in order to review for assistance.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. A customer’s approval for financing is subject to our receipt of documentation from our customer. The documents may include a proof of income, proof of residence, and a driver’s...

license. This allows us to confirm the identity of our customer and the accuracy of the information provided to us. At the point of sale, our customer provided the attached proof of income for her current employment. On February 19, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 GMC Envoy. Our customer also elected to purchase a 3 year/36,000 mile Limited Warranty administrated by Aeverex. Included you will find the Simple Interest Retail Installment Contract and Limited Warranty for your reference. Our customer also had the opportunity to sign and review the following documents:  Buyer’s Guide - Retail Purchase Agreement - What you need to know about financing a vehicle with Drivetime Included you will find a copy of the above referenced documents for your review In addition, our customer signed and reviewed the attached Optional Products-Disclosure. Our customer elected to purchase the following optional products: - DriveCare Powertrain Protection - GAP Coverage - GPS These optional products would be added to the price of the vehicle. On December 11, 2014, our customer voluntarily returned the vehicle to DriveTime. On December 30, 2014, a prorated refund of $505.99 for the GAP insurance was applied to our customer’s account. On December 31, 2014, a prorated refund of $1,999.06 for the vehicle service contract was applied to our customer’s account. On January 2, 2015, the proceeds of $4,807.00 from the vehicle being sold at auction were credited to our customer’s account. Our customer’s current payoff is $6,186.96 for the remaining principal balance and interest: - Principal: $5,453.80 - Interest: $ 730.16 At this time, we are unable to accommodate our customer’s request to refund monies paid and delete the trade line from her credit report. However, we are offering the following resolution: DriveTime agrees to: - Waive deficiency balance of $6,186.96 - Submit an update to all three (3) major Credit Bureau reporting agencies to report DriveTime trade line SETTLED CHARGE-OFF In exchange, Customer agrees to: ?- Remit payment to DriveTime via certified funds in the amount of $1,548.49 Our customer will be required to sign a Full Settlement and Release of Claims if she decides to take advantage of this offer. This settlement offer is good until February 6, 2015. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

January 29, 2016 [redacted]Revdex.comPh. (602) 212-2232Fax (602) 263-0997   Re: Complaint # [redacted] Ms. [redacted]: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 10, 2015, our...

customer entered into a Motor Vehicle Lease Agreement with DriveTime when he leased a 2007 Honda Accord. At time of lease, our customer agreed to make bi-weekly payments of 215.16 beginning on March 27, 2015. The Motor Vehicle Lease Agreement is attached for your review.  We understand the importance of building and maintaining a credit score. DriveTime does not report any of our lease account to the three major credit bureaus, nor do we advertise this service as a feature of our lease program. In addition, we do not advise our customers that there are negative ramifications to their credit if payments are late.  On January 22, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer of the above information and apologized for any confusion.  As a good will gesture, DriveTime has sent our customer a $25.00 American Express gift card.   We apologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely,  DriveTime Customer Relations Tell us why here...

February 11, 2016   Revdex.com   Re: Complaint # [redacted]   Ms. [redacted]   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On December 3, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Mazda 2. At time of sale, our customer agreed to make 129 bi-weekly payments of $193.60 and one final payment of $193.04 beginning January 2, 2016. Attached you will find the Simple Interest Retail Installment Contract for your reference. DriveTime offers an auto pay option through a third party vendor as a convenience for our customers. In order to enroll, our customers must provide their bank account number and routing number to a DriveTime agent to enroll in the program. The auto pay service will automatically deduct our customer’s payments on the date scheduled. Our customer elected to enroll in the auto pay service at time of sale.     On December 31, 2015, our customer made a payment of $193.60 towards her account.     On January 2, 2016, a payment was drafted via auto pay from our customer’s bank account as scheduled. On January 5, 2016, this payment was returned as insufficient. As a result, a $15.00 non-sufficient fund fee was charged to our customer’s account.   On February 8, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would credit her account a total of $30.00 to clear the nonsufficient funds fee from January 5, 2016 and an additional $15.00 to bring the account to a current status.   We apologize for any confusion or inconvenience may have caused. As an additional good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.   Should you have any questions or concerns, please contact us by calling us at [redacted]
[redacted]   DriveTime Customer Relations

On May 25, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Ford Explorer. Although DriveTime originated the Contract with our customer, Bridgecrest is the servicer of the loan. Attached you will find the Simple Interest Retail...

Installment for your reference.DriveTime does offer the option to return the vehicle to all of our customers. For this occasion please reference page 1 of the Retail Purchase Agreement, subsection Vehicle Return Program (VRP) it states:  "You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: ... In the same condition I received it except for reasonable wear and tear and any mechanical problem that becomes evident after delivery that were not caused by me. ... Without damage or having been in an accident. ..."On June 3, 2016, we spoke with our customer in attempt to address his concerns. We offered to extend the VRP until end of business that day. We informed him that he would receive his down payment in a form of a check within the next 7-10 business days. Our customer expressed satisfaction with our offer and we ended our correspondence on amicable terms.We apologize for any confusion or inconvenience this matter may have caused. As a good-will gesture, DriveTime has sent a $25 gift card to our customer's address on file.

September 26, 2016   Revdex.com Ph. (602) 212-2232 Fax. (602) 263-0997   Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. DriveTime appreciates the opportunity to address our customer’s concerns.   On July...

22, 2016, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2012 Toyota Camry from DriveTime. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.   The purchase included a 30-day/1,500 Limited Warranty (the Warranty), administered by Aeverex. Attached you will find the Warranty for your review.   At the time a vehicle is purchased, a Vehicle Delivery Checklist (VDC) is signed by the customer. Attached you will find the VDC for your review. Under “Important Reminder”, the VDC states the following:   “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle. You are purchasing a pre-owned vehicle. While the interior, exterior, and paint condition of this vehicle meet DriveTime standards, and pre-owned vehicle may have minor cosmetic issues. We do not make cosmetic repairs. We also do not repair after sale damage such as body, tire, glass or road hazard damage. Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.On June 25, 2015, a repair facility initiated a repair claim with Aeverex. The repair facility noted a replacement of the engine and the engine assembly were needed to resolve our customer’s mechanical concerns. Aeverex sent a third party inspector to verify the concerns reported by the repair facility.On June 29, 2015, Aeverex received the inspection report from the third party inspector. The report noted the cause of failure was an undetermined internal failure to the engine and the vehicle required the engine to be rebuilt or replaced. On June 30, 2015, Aeverex ordered the parts for the replacement engine from LKQ, an approved parts vendor.On July 15, 2015, the part was delivered to the repair facility. On July 16, 2015, Aeverex approved the cost of all repairs reported for a total of $3,834.15.While LKQ is a third party parts vendor, this period of delay is not consistent with the level of customer service we strive to achieve for our customers.On June 24 2015, as a goodwill gesture, we requested for a biweekly payment of $213.15 to be applied to our customer’s account. We encourage our customer to contact our Customer Relations Department at ###-###-####, to better address his concerns.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On August 12, 2013, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2006 Dodge Magnum. The vehicle came with a 3 year/36,000 mile limited...

warranty at no additional cost. Included is a copy of the DriveCare Limited Warranty agreement and Simple Interest Retail Installment Contract.On August 26, our customer contacted us regarding issues with the wheel bearing and the alignment of the vehicle. We advised our customer the wheel bearing is a covered component per the limited warranty agreement, however, the alignment is not a covered component. Our customer stated he was overcharged for his vehicle and he was not aware of the price or annual percentage rate (APR) at the time of sale. We advised our customer the sales price and APR of the vehicle are located on the retail installment agreement, which was signed at the time of sale. Our customer stated he was unaware the sales price was on the retail installment agreement until after he left the dealership. We advised our customer he had 5 days to review his contract and return his vehicle if he was uncomfortable with the terms in the contract. Our customer claimed he was not aware of this option. We advised our customer the vehicle return program is disclosed on the second page of the "What You Need to Know About Financing a Vehicle with DriveTime" document and the second page of the Retail Purchase Agreement under the "vehicle return program" section. Our customer signed and agreed to both documents at the time of sale. I have included the "What You Need to Know About Financing a Vehicle with DriveTime" document and the Retail Purchase Agreement for your reference.DriveTime customers are given a Simple Interest Retail Installment Contract at the time of sale. On the first page of the Simple Interest Retail Installment Contract, the annual percentage rate, finance charge, amount financed, and total of payments, total sale price and a payment schedule are clearly outlined, as required by the Federal Truth in Lending Act. DriveTime’s vehicle pricing is subject to several factors, including price of purchasing and reconditioning the vehicles for sale. DriveTime does not compete on price, nor do we hide it. DriveTime offers a 5-day vehicle return program that allows our customers to bring their vehicle back to the dealership and return it for a refund, exclusions and terms apply.The Simple Interest Retail Installment Contract applies payments accordingly. If a customer pays late, more interest is due for each day late. When a customer pays late, a higher amount of interest is paid first and then whatever is left will reduce the loan balance. As a result, a higher loan balance is left after the late payment. If the next payment is on time, more of the payment will go to interest on the remaining payments, because the interest is being charged on a higher balance than we scheduled. A copy of our customer’s payment history has been included for your review.On January 17, 2014, we contacted our customer and offered a settlement to waive his deficiency balance and delete the trade lines from his credit report. In exchange, our customer would need to release possession of the vehicle to DriveTime. Our customer declined our offer.At this time, DriveTime is unable to accommodate our customer’s request to adjust the contract or to exchange vehicles.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely, [redacted] Customer Relations Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On October 24, 2017, I never contacted [redacted] to inquire about how the vehicle repossession would be reflected on my credit. I don't believe I should pay for someone's account in full if it's not mine. And it should not stay on my credit report for 7 years as a charge off.    The "contact" is not signed with my name on it, like I have been saying. And this charge off needs to be removed immediately.    Per [redacted] request, I have attached a clear and legible copy of my Driver's license and my social security card. Yes, I want to discuss this matter further with Revdex.com involved.

January 27, 2016   Revdex.com   Re: Complaint # [redacted]   Ms. [redacted]   On January 7, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when he leased a 2004 GMC Sierra. At time of lease, our customer agreed to make semimonthly...

payments of $265.61 beginning on January 23, 2015. The Closed End Motor Vehicle Lease is attached for your review.   On December 17, 2015, our customer made a payment of $265.61 that was posted to his account.   On January 12, 2016, the payment of $265.61 made on December 17, 2015, was voided and reversed on our customer’s account. As a result, our customer’s account became past due because this payment was not able to be applied.   On January 21, 2016, we advised our customer that the payment from December 17, 2015 had been voided and reversed on his account causing his account to become delinquent.   Later that day, our customer advised he was going to make partial payments until the account was brought to a current status. We advised our customer that he would need to make payments as scheduled or his account would be in default of the Closed End Motor Vehicle Lease. On page 3 of the Closed End Motor Vehicle Lease under the section labeled “Default, Repossession and Other Remedies” it states:   “The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask for it…If you are in default, after waiting any time the law requires, we may do any of the following...Take (repossess) the Vehicle”   On January 22, 2016, our customer contacted DriveTime to discuss payment options on the account. We advised our customer that he would need to make payments of $308.94 over the next three payments to bring the account to a current status.   As a good will gesture, DriveTime has applied a $25.00 credit to our customer’s account. Sincerely,   DriveTime Customer Relations Tell us why here...

[redacted]  [redacted]
Revdex.com: As the response stares, we have been in contact in regards to my vehicle. At this time, the repairs are still underway. I am satisfied with the actions that has been taking with keeping me updated.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]