DriveTime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did not credit me anything and have failed to acknowledge my requests for them to fix the transmission issues with this vehicle. Of course I could cancel my cancel anytime lease but I put a lot of money into this vehicle and I am not just going to throw it away. They need to provide a quality vehicle that passed their vigorous inspection like stated in all their ads, the car they gave me should have never been able to pass standards with the amount of issues I have had with it from day 1. I don't think I'm asking too much to receive the quality car I pay for. 
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers, concerns.On February 11, 2014, our customers entered into a Simple Interest Retail Installment Contract with DriveTime when they purchased a 2006 Mercury Montego. Our customers purchased a 3...

year/36,000 miles Vehicle Service Contract, administrated by [redacted]. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customers had the opportunity to review and sign the following documents:- Buyer’s Guide- Retail Purchase Agreement- DriveTime’s DriveCare Limited Warranty- What you need to know about financing a vehicle with DriveTime- Simple Interest Retail Installment ContractAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.Page one of the "Customer Delivery Checklist" under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…lease insure you are comfortable with the condition of the vehicle prior to purchasing."Additionally, page one of the "Customer Delivery Checklist" under Maintenance Items, states:"…hese maintenance items are subject to replacement only upon failure of the component..."At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will find the Customer Delivery Checklist for your review.DriveTime offers a Vehicle Return Program, which gives our customers the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment Contract. To participate in the Vehicle Return Program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review.To date, no repair facilities have contacted [redacted] with any recommended repairs. We encourage our customers to take the vehicle to a repair facility to have the vehicle diagnosed. Once a claim is on file and coverage is determined, we can review for possible assistance.We have made several unsuccessful attempts via email and mail requesting our customers contact us regarding their concerns since the phone numbers on the account are invalid. On March 4, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns.At this time, we are unable to accommodate our customers’ request to lower payments, and fix the vehicle or rescind the contract and delete credit reporting.As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On June 28, 2013, our customer entered into a Retail Installment Contract with DriveTime when she purchased a 2008 Chrysler PT Cruiser. The vehicle came with a 3 year/36,000 mile...

DriveCare Limited Warranty, administered by DriveTime. Attached you will find the Retail Installment Contract and DriveCare Limited Warranty agreement for your reference.We have made several unsuccessful attempts to contact our customer. On October 16, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact DriveTime at ###-###-####, to address her concerns.As a goodwill gesture, DriveTime has mailed a $25 [redacted] to our customers’ address on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Concern: ·         Our customer stated that the vehicle was involved in hit and run accident ·         Our customer stated that her insurance company needs the vehicle’s inspection report to assist with repairs...

·         Our customer stated that the dealership was sending her an inspectors report but never did DESIRED RESOLUTION: ·         Our customer would like all the information DT has on the vehicle so provide to her insurance ·         Our customer would like DriveTime to pay for the needed repairs ·         Our customer would like DriveTime to stop contacting her about referrals DESIRED OUTCOME: ·         $25.00 credit to principal balance ·         DriveTime contacted our customer and advised her that we would not be able to provide her with the requested documents as this information is proprietary ·         DriveTime also advised her that we would not be able to provide her assistance with the needed repairs caused by the accident

October 3, 2016   Revdex.com Ph. ###-###-#### Fax ###-###-####   Re: Complaint #[redacted]   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On March 15, 2016, our customer entered into a Simple...

Interest Retail Installment Contract when he purchased a 2009 Nissan Quest from DriveTime. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.    All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Our inspection did not indicate any issues with the odometer, nor did the Experian Autocheck Report presented to our customer at the time of sale. Attached you will find the Experian Autocheck Report for your review. We have also attached a current Experian Autocheck Report, which also lists no discrepancies with the odometer or reported mileage.   This complaint is our first indication that our customer has had this concern. On April 4, 2016, our customer contacted Aeverex, our warranty administrator, to report a light on his dashboard, and a wobble when braking. Aeverex referred our customer to an in-network repair facility, but no claim was ever filed.   FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.Our customer’s first notated contact with Bridgecrest and/or DriveTime, after the time of purchase, was on April 27, 2016. She advised Bridgecrest she is having difficulties with obtaining funds from her place of employment and sought to discuss payment arrangements. It was not until July of 2016 when she first expressed concerns with the vehicle not being able to accommodate her family size.  DriveTime offers a Loyalty Program that provides a credit of $200.00 to be applied to our customers’ account for the referral of a customer to DriveTime who successfully finances or leases a vehicle with us. Our customers must make the dealership aware of who referred them, so DriveTime can identify for Bridgecrest the account to apply the credit to. The credit applies towards the account when the referral makes their first payment on their new loan or lease. DriveTime would be happy to investigate any loyalty credits that are owed to our customer, however, we would need our customer to provide us with the contact information for the person(s) she referred. Once we receive the contact information, we will be able to do a thorough review to determine if our customer was listed as a referral at the time of sale and review if there are outstanding loyalty credits owed on our customer’s account.  We have been unable to make successful contact with our customer to discuss her concerns; however, we will continue our attempts to contact her and come to a mutual understanding.

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On July 19, 2014, our customer purchased a 2008 Chevrolet Impala from DriveTime that was mistakenly listed as a 2011 Chevrolet Impala on the Simple Interest Retail Contract that she signed. On August 8, 2014, our customer contacted DriveTime with concerns about her vehicle being listed as a 2011 instead of a 2008. We advised our customer to return to the dealership to re-contract into a loan with the correct information for her vehicle. Our customer was also given the option to transfer into a different vehicle if she so desired. On August 16, 2014, the contract was amended, and our customer entered into a second Simple Interest Retail Installment Contract with DriveTime for the same 2008 Chevrolet Impala, now correctly listed on all documentation. The principal balance on the new loan was lowered to reflect the correct price for our customer’s vehicle. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract administered by Aeverex. On August 19, 2014, our customer contacted DriveTime and advised that she was unhappy with the terms of the new contract. We advised her she was within the first five days of her loan, and per the terms of her contract, she had the option to utilize the Vehicle Return Program and return her vehicle.DriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment Contracts. To participate in the vehicle return program, our customers must return their vehicles to the dealership within five calendar days.On September 12, 2014, DriveTime credited our customer’s account one payment as a goodwill gesture, due to the issues at the time of sale. Our customer has not contacted DriveTime with any further complaints since that time. At the time of sale, our customer was provided with an [redacted] Vehicle History Report. The [redacted] Vehicle History Report may indicate a prior accident record, a rental or government vehicle, if the vehicle was registered in a storm area, and/or any theft records. If any of these items were applicable, they would be noted in the Vehicle Information section on the [redacted] History report. Per this report, our customer’s vehicle had not been in any reported accidents prior to purchase.A document entitled “What You Need to Know about Financing a Vehicle with DriveTime,” was also given to and signed by our customer at the time of sale; this document has been included for your review. In the section entitled “Title History Report – Unreported Information,” it is stated:“You have received and reviewed your title history report…. AutoCheck gets information from government and private businesses. We give this report to you as a courtesy. Use or damage information about the vehicle not listed on the report given to you may appear on reports created by other private businesses (for example, CarFax)…. You should research the vehicle thoroughly before purchasing and fill out the AutoCheck Buyback Protection Registration Form after purchasing.”On March 24, 2015, we pulled a new [redacted] Vehicle History Report for our customer’s vehicle. At this time, the report still reflects that the vehicle has not been in any reported accidents.That same day, we contacted our customer and attempted to address her concerns. Our customer stated she did not wish to speak to DriveTime further and advised she would continue to pursue this matter with the Revdex.com. If our customer is having any current mechanical issues with her vehicle, we encourage her to contact Aeverex at ###-###-####.Without any new information, DriveTime is still unable to accommodate our customer’s request to be compensated $5,175 for what she has paid into her loan thus far. We apologize for any inconvenience or confusion this matter may have caused.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

October 4, 2015 BetterBusiness Bureau[redacted] 
 
[redacted]
 To Whom It MayConcern:  Thank you for bringingthis matter to our attention. We appreciate the opportunity to address ourcustomer’s concerns.On May 29,...

2013,our customer entered into a Simple Interest Retail Installment Contract withDriveTime when she purchased a 2007 [redacted] Uplander. Our customer also optedto purchase a 5 year/50,000 mile DriveCare Plus Protection Package, administeredby Aeverex. Attached you will find the Simple Interest Retail InstallmentContract and DriveCare Plus Protection Package for your reference.On October 2,2013, an in-network repair facility updated a claim with [redacted] stating thevehicle was in need of a fuse box repair.  Aeverex advised the repair facility that thisrepair is not covered under the DriveCare Plus Protection Package. On September 22,2014, our customer contacted [redacted] stating the vehicle was experiencingcomplications with the transmission. [redacted] suggested an in-network repairfacility nearby to have the vehicle diagnosed. On September 29,2014, an in-network repair facility updated a claim with [redacted] stating thevehicle required a transmission replacement. [redacted] approved for the totalcost of these repairs for $ 2,376.05 under the DriveCare Plus ProtectionPackage.On October 21,2014, our customer contacted [redacted] stating that the vehicle was againexperiencing the same concerns. [redacted] advised her to return the vehicle tothe in-network repair facility to address the concerns. On August 28,2015, an in-network repair facility updated a claim with [redacted] stating therepair of the timing cover gasket and electrical diagnostic work. [redacted] advisedthat the components are not covered under the DriveCare Plus ProtectionPackage. On September 18,2015, an in-network repair facility updated a claim with [redacted] stating thetiming cover gasket, coolant, cross over gasket, body control module, level sensorand reprogramming of the PCM. That same day,DriveTime requested an estimate from [redacted] for these components to bereviewed for exceptions to the DriveCare Plus Protection Package. On September 21,2015, DriveTime contacted our customer and advised we would be willing to makean exception to the DriveCare Plus Protection Package by covering the repairsof the timing cover gasket, coolant housing gasket, cross over gasket andcoolant for a total of $ 1,188.85. Our customer would be responsible for theremainder of the claim to pay for out-of-pocket. We informed our customer toprovide receipts for these expenses and we would be able to provide assistance withthe loan by providing payment deferments. In addition, we encouraged ourcustomer to provide receipts for out-of-pocket expenses due to a rental vehicleto be reviewed for additional assistance. On September 23,2015, our customer contacted DriveTime in regard to the offer previouslypresented. The offer DriveTime had given was not accepted by our customer, sothe approval for exception was not sent to [redacted]. At this time,DriveTime is willing to make an exception to the DriveCare Plus ProtectionPackage by covering all repairs for a total of $ 3,122.50. In return ourcustomer agrees to pay any past due balance on her account and a deductiblethat applies for non-covered repairs not to exceed $200.00.On October 2,2015, we spoke to our customer and advised her of this option. Our customer hasaccepted this offer and considers matters resolved.  We apologize forany confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has applied a $25.00 credit to our customer’s principalbalance. DriveTimethanks the Revdex.com for their ongoing support. Should you haveany questions or concerns, please contact us by calling us [redacted]  Sincerely,  
[redacted]DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns Between the months of August 2014 and December 2014, our customer accrued a delinquent amount of $179.74 and a $5.00 late fee on her account. At this time, our customer’s account has accrued a delinquent balance of $435.48 at 37 days past due. This balance includes the two $5.00 late fees that were assessed. Our customer is responsible for payment of the past due balance owed on the account. In order to avoid negative impacts on her credit, our customer will need to keep the account below 31 days past due by the end of each month. Without any new information, DriveTime is willing to offer our customer a three (3) payment deferment on her account, to assist with her past due balance. If our customer would like to accept, she will need to contact the Customer Relations Department at ###-###-####, to proceed. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

August 31, 2015 Better BusinessBureauPh. [redacted]Fax [redacted]   Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing thismatter to our attention. We appreciate the opportunity to address ourcustomer’s concerns. On March 6,2015, our...

customer entered into a Closed End Motor Vehicle Lease Contract withDriveTime when he leased a 2006 [redacted] G6. The Closed End Motor Vehicle Lease Contracthas been attached for your review. At time of sale,our customer traded in a 2000 [redacted] L Series to DriveTime; the funds from thistrade-in were applied toward the amount due at signing when entering the lease. On April 30,2015, DriveTime submitted a Release of Liability to the [redacted] Departmentof Motor Vehicles (DMV). This document serves as proof that our customer is nolonger in possession of his former vehicle, nor is he liable for that vehicleany longer. We have attached a copy of the Release of Liability for yourreview. On August 26, 2015,our customer contacted DriveTime regarding fines he had received on the vehiclehe traded in at the time of lease. DriveTime resubmitted the Release of Liabilityto the [redacted] DMV to ensure they had the correct information on file. On August 28, 2015,DriveTime contacted our customer to advise him that the Release of Liabilityhad been resubmitted. We provided our customer with a copy of this document to useas evidence to dispute the fines he has received. At this time,our customer should be able to provide the [redacted] DMV with the Release ofLiability and have the accrued tickets removed from his record. We apologizefor any confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has applied a $25.00 credit toward our customer’s payments. DriveTime thanksthe Revdex.com for their ongoing support. Should you have anyquestions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]CustomerRelations DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On April 22, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2008 Pontiac Torrent. Included you will find the Closed End Motor...

Vehicle Lease for your reference.
On July 1, 2014, we contacted our customer and came to an amicable resolution. DriveTime paid the recovery fees in the amount of $300.00 and our customer paid the past due in the amount of $340.16 to redeem the vehicle. DriveTime sent the vehicle release to the recovery agency the same day permitting our customer to pick up the vehicle.
At this time, we have accommodated our customer’s request. We have attempted to contact our customer to discuss the situation further, but have not been able to reach her. DriveTime has sent a certified letter containing the information included in this response.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

On June 17, 2016, our customer contact Bridgecrest in regard to the vehicle repairs. She stated that she did not have comprehensive and collision insurance and therefore her insurance provider would be unable to administer the approval for the damage. Our customer stated that she would be required to pay for the repairs out of pocket. Additionally she expressed concerns about her periodic bi-weekly payments and wished for Bridgecrest to assist. We advised that if she accepted the above-mentioned offer she would no longer be contractually obligated to her periodic payments. Furthermore, we encouraged her to provide any documentation related to the repairs for the vehicle. At this time, our customer’s loan has been classified to prevent collection and recovery efforts.    On June 18, 2016, Bridgecrest received an itemized estimate from a licensed body shop for $1093.38.   On June 24, 2016, Bridgecrest spoke with our customer. At this time, we have since been able to correct the issues inhibiting the registration of the vehicle. Additionally, we advised that if our customer wished to stay in the vehicle, we would credit her account (1) periodic bi-weekly payment. Our customer was satisfied with the resolution, and we ended correspondence on amicable terms.   Should our customer no longer wish to continue business with Bridgecrest, we will extend an offer to return the vehicle in its current condition, rescind her contract, and return $906.62 of her down payment subtracting the balance of what fee’s will be required to repair the vehicle. Our customer will be required to sign a Full Settlement and Release of Claims if she wishes to take advantage of our offer. Please see the attached PDF for the full response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I compliantEd to Mini Cooper while I was still under warranty Mini Cooper stated that they told the person who inspected the about the smell, they said he you got into the car a sat there for few minutes  a said that he didn't smell nothing, and refused the repair. This refused to give me a copy of the contract as well.    
Regards,
[redacted]

At this time, the consumer’s lead has been deactivated, and his phone number has been placed on our Global Do-Not-Call list. We sincerely apologize for the frustration this matter has caused the consumer. Moving forward, he should receive no further correspondence from DriveTime.

On June 17, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Kia Optima. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail...

Installment and Vehicle Service Contract for your reference. On January 7, 2015, DriveTime provided our customer a two payment deferment because of financial hardship she was experiencing. As a result, two payments were deferred to the back end of our customer’s loan. On June 3, 2015, DriveTime provided our customer with another two payment deferment for out-of-pocket expenses she had incurred for repairs on the vehicle. As a result, two payments were deferred to the back end of our customer’s loan. On January 18, 2016, our customer contacted DriveTime in regard to a payment deferment on the account because of hardship she was experiencing. DriveTime advised our customer that her account did not qualify for payment deferments at this time. DriveTime advised our customer additional payments would need to be made to her account before she would qualify as previously discussed. At this time, DriveTime has internally reviewed the call from January 18, 2016 and have concluded that our customer’s allegation are inconsistent with our findings. At this time, we encourage our customer to remain in contact with our loan advisor’s to set payment arrangements on the account. When our customer’s account qualifies for a payment deferment, DriveTime will be able to assist our customer with a payment deferment. As a good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance. Sincerely, DriveTime Customer Relations Tell us why here...

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. At this time, we have completed the necessary updates with Experian and Equifax. Both credit bureaus have confirmed they have begun uploading our customers’ account information for public viewing. We have made several unsuccessful attempts to contact our customer to discuss her concerns. We encourage our customer to contact our Customer Relations Department at ###-###-####. DriveTime is unable to accommodate our customer’s request at this time. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

(Please see attached for full response)As stated in our previous response, it is the customer’s responsibility to ensure all information provided to us is accurate. During our after-sale review and verification process, we found information provided by our customer to be inaccurate. We provided our customer the opportunity to give additional documentation to validate the income information she provided at the time of sale. Our customer was unable to provide us with the requested documentation; therefore, she was in default of her Contract.DriveTime has submitted our request to the three (3) major credit bureaus to have our customer’s trade line removed. We advise our customers to allow 30-90 days for the credit bureaus to process our requests. The requests maybe completed sooner, however, we are unable to expedite the process and ask that our customer contact us, should she not see the update within the provided timeframe. We have sent our customer a trade line deletion letter, which she may provide to any potential lenders. Attached is the trade line deletion letter for reference.On May 26, 2017, we informed our customer we would return her down payment and one payment made to the account once she returned the vehicle to a DriveTime dealership. We made the additional exception to refund the vehicle tax costs, paid for by our customer. These refunds have been provided to and received by our customer at this time.We are unable to accommodate our customer’s request to refund the cost to tint the windows on the vehicle. As this was an alteration to the state of the vehicle, not a necessary repair, our customer remains responsible for the cost.

November 17, 2015RevDex.comPh.
(602) 264-5299Fax
(602) 263-0997  Re:
Complaint #[redacted]To Whom It
May Concern, Thank you for bringing
this matter to our attention. We appreciate the opportunity to address our
customer’s concerns.On August 08, 2015,
our customer entered into a Simple Interest Retail Installment Contract with
DriveTime when she purchased a 2010 Chevrolet Traverse. Our customer opted to
purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by
Aeverex. Attached you will find the Simple Interest Retail Installment Contract
and Vehicle Service Contract for your reference.All DriveTime
vehicles are thoroughly inspected prior to sale at our DriveTime inspection
centers. Parts that fail inspection are replaced. However, if a part is
functioning at the time of inspection, there is no need to replace it. On September 2,
2015, our customer called in to Aeverex and stated that the check engine light
had come on, the brake pedal was making noise, and that the vehicle hesitates
when going. Aeverex advised our customer to take the vehicle into an in-network
repair facility for diagnostic. On October 16,
2015, an in-network repair facility called in a claim to Aeverex for the repairs
of the hydraulic booster and engine mounts. Aeverex advised the in-network
repair facility that these components were non-covered under the Vehicle
Service Contract. On that same day,
our customer contacted DriveTime and stated that the vehicle was in need of
repairs that are non-covered under the Vehicle Service Contract. DriveTime
advised our customer that we would request an estimate from Aeverex for these
concerns and review for a possible exception to the Vehicle Service Contract. On October 20,
2015, DriveTime made a one-time exception to the Vehicle Service Contract to
cover the cost of repairs of the hydraulic booster and engine mounts for a
total of $1,025.35. On November 11,
2015, an in-network repair facility update a claim with Aeverex for the repair
of the front brake pads, turning the front rotors and purge valve. Aeverex
advised the in-network repair facility that these components are not covered
under the Vehicle Service Contract.That same day, our
customer contacted the DriveTime Customer Relations department in regard to the
non-covered components. DriveTime advised our customer that we would review for
assistance for the non-covered components that would require 24-48 hours to
review. On November 13,
2015, DriveTime made a final exception to the Vehicle Service Contract and
approved the cost of the repairs for a total of $358.04. DriveTime has made
multiple attempts to contact our customer to reach an amicable resolution but
we have not been able to make contact. We encourage our customer to contact
Customer Relations at [redacted] to address her concerns.  We apologize for any inconvenience this matter may have
caused. DriveTime thanks the Revdex.com for their ongoing
support. Should you have any questions or concerns, please contact us by
calling us at [redacted] Sincerely, [redacted]r Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 9, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Jeep Liberty. DriveTime does not compete...

on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents: - Buyer’s Guide - Retail Purchase Agreement - What you need to know about financing a vehicle with Drivetime - Simple Interest Retail Installment Contract Included you will find a copy of the above referenced documents for your review. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days from the purchase date. All details regarding the Vehicle Return Program are included in the Retail Purchase Agreement. DriveTime’s vehicle pricing is subject to several factors. Included in the total sale price of our customer’s vehicle are the following: - DriveTime’s DriveCare Limited Warranty - GPS device providing anti-theft services - GAP coverage On April 7, 2015, we informed our customer we are unable to accommodate his request to refund $500.00. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations