DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On July 19, 2014, our customer purchased a 2008 Chevrolet Impala from DriveTime that was mistakenly listed as a 2011 Chevrolet Impala on the Simple Interest Retail Contract that she signed. On August 8, 2014, our customer contacted DriveTime with concerns about her vehicle being listed as a 2011 instead of a 2008. We advised our customer to return to the dealership to re-contract into a loan with the correct information for her vehicle. Our customer was also given the option to transfer into a different vehicle if she so desired. On August 16, 2014, the contract was amended, and our customer entered into a second Simple Interest Retail Installment Contract with DriveTime for the same 2008 Chevrolet Impala, now correctly listed on all documentation. The principal balance on the new loan was lowered to reflect the correct price for our customer’s vehicle. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract administered by Aeverex. On August 19, 2014, our customer contacted DriveTime and advised that she was unhappy with the terms of the new contract. We advised her she was within the first five days of her loan, and per the terms of her contract, she had the option to utilize the Vehicle Return Program and return her vehicle.DriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment Contracts. To participate in the vehicle return program, our customers must return their vehicles to the dealership within five calendar days.On September 12, 2014, DriveTime credited our customer’s account one payment as a goodwill gesture, due to the issues at the time of sale. Our customer has not contacted DriveTime with any further complaints since that time. At the time of sale, our customer was provided with an [redacted] Vehicle History Report. The [redacted] Vehicle History Report may indicate a prior accident record, a rental or government vehicle, if the vehicle was registered in a storm area, and/or any theft records. If any of these items were applicable, they would be noted in the Vehicle Information section on the [redacted] History report. Per this report, our customer’s vehicle had not been in any reported accidents prior to purchase.A document entitled “What You Need to Know about Financing a Vehicle with DriveTime,” was also given to and signed by our customer at the time of sale; this document has been included for your review. In the section entitled “Title History Report – Unreported Information,” it is stated:“You have received and reviewed your title history report…. AutoCheck gets information from government and private businesses. We give this report to you as a courtesy. Use or damage information about the vehicle not listed on the report given to you may appear on reports created by other private businesses (for example, CarFax)…. You should research the vehicle thoroughly before purchasing and fill out the AutoCheck Buyback Protection Registration Form after purchasing.”On March 24, 2015, we pulled a new [redacted] Vehicle History Report for our customer’s vehicle. At this time, the report still reflects that the vehicle has not been in any reported accidents.That same day, we contacted our customer and attempted to address her concerns. Our customer stated she did not wish to speak to DriveTime further and advised she would continue to pursue this matter with the Revdex.com. If our customer is having any current mechanical issues with her vehicle, we encourage her to contact Aeverex at ###-###-####.Without any new information, DriveTime is still unable to accommodate our customer’s request to be compensated $5,175 for what she has paid into her loan thus far. We apologize for any inconvenience or confusion this matter may have caused.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

October 3, 2016   Revdex.com Ph. ###-###-#### Fax ###-###-####   Re: Complaint #[redacted]   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On March 15, 2016, our customer entered into a Simple...

Interest Retail Installment Contract when he purchased a 2009 Nissan Quest from DriveTime. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.    All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Our inspection did not indicate any issues with the odometer, nor did the Experian Autocheck Report presented to our customer at the time of sale. Attached you will find the Experian Autocheck Report for your review. We have also attached a current Experian Autocheck Report, which also lists no discrepancies with the odometer or reported mileage.   This complaint is our first indication that our customer has had this concern. On April 4, 2016, our customer contacted Aeverex, our warranty administrator, to report a light on his dashboard, and a wobble when braking. Aeverex referred our customer to an in-network repair facility, but no claim was ever filed.   FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On June 28, 2013, our customer entered into a Retail Installment Contract with DriveTime when she purchased a 2008 Chrysler PT Cruiser. The vehicle came with a 3 year/36,000 mile...

DriveCare Limited Warranty, administered by DriveTime. Attached you will find the Retail Installment Contract and DriveCare Limited Warranty agreement for your reference.We have made several unsuccessful attempts to contact our customer. On October 16, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact DriveTime at ###-###-####, to address her concerns.As a goodwill gesture, DriveTime has mailed a $25 [redacted] to our customers’ address on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Re: Complaint # [redacted]Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set...

standards of service and support.  DriveTime strives to make each customer’sexperience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.  On June 4, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Ford Focus. Attached you will find the Simple Interest Retail Installment Contract for your reference.On June 6, 2015, our customer decided to take advantage of DriveTime’s Vehicle Return Policy (VRP).  DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days.We have made several unsuccessful attempts to contact our customer to discuss her concerns.On June 16, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our customer relations department at ###-###-####.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted] ** DriveTimeCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did not credit me anything and have failed to acknowledge my requests for them to fix the transmission issues with this vehicle. Of course I could cancel my cancel anytime lease but I put a lot of money into this vehicle and I am not just going to throw it away. They need to provide a quality vehicle that passed their vigorous inspection like stated in all their ads, the car they gave me should have never been able to pass standards with the amount of issues I have had with it from day 1. I don't think I'm asking too much to receive the quality car I pay for. 
Regards,
[redacted]

Concern: ·         Our customer stated that the vehicle was involved in hit and run accident ·         Our customer stated that her insurance company needs the vehicle’s inspection report to assist with repairs...

·         Our customer stated that the dealership was sending her an inspectors report but never did DESIRED RESOLUTION: ·         Our customer would like all the information DT has on the vehicle so provide to her insurance ·         Our customer would like DriveTime to pay for the needed repairs ·         Our customer would like DriveTime to stop contacting her about referrals DESIRED OUTCOME: ·         $25.00 credit to principal balance ·         DriveTime contacted our customer and advised her that we would not be able to provide her with the requested documents as this information is proprietary ·         DriveTime also advised her that we would not be able to provide her assistance with the needed repairs caused by the accident

October 4, 2015 BetterBusiness Bureau[redacted] 
 
[redacted]
 To Whom It MayConcern:  Thank you for bringingthis matter to our attention. We appreciate the opportunity to address ourcustomer’s concerns.On May 29,...

2013,our customer entered into a Simple Interest Retail Installment Contract withDriveTime when she purchased a 2007 [redacted] Uplander. Our customer also optedto purchase a 5 year/50,000 mile DriveCare Plus Protection Package, administeredby Aeverex. Attached you will find the Simple Interest Retail InstallmentContract and DriveCare Plus Protection Package for your reference.On October 2,2013, an in-network repair facility updated a claim with [redacted] stating thevehicle was in need of a fuse box repair.  Aeverex advised the repair facility that thisrepair is not covered under the DriveCare Plus Protection Package. On September 22,2014, our customer contacted [redacted] stating the vehicle was experiencingcomplications with the transmission. [redacted] suggested an in-network repairfacility nearby to have the vehicle diagnosed. On September 29,2014, an in-network repair facility updated a claim with [redacted] stating thevehicle required a transmission replacement. [redacted] approved for the totalcost of these repairs for $ 2,376.05 under the DriveCare Plus ProtectionPackage.On October 21,2014, our customer contacted [redacted] stating that the vehicle was againexperiencing the same concerns. [redacted] advised her to return the vehicle tothe in-network repair facility to address the concerns. On August 28,2015, an in-network repair facility updated a claim with [redacted] stating therepair of the timing cover gasket and electrical diagnostic work. [redacted] advisedthat the components are not covered under the DriveCare Plus ProtectionPackage. On September 18,2015, an in-network repair facility updated a claim with [redacted] stating thetiming cover gasket, coolant, cross over gasket, body control module, level sensorand reprogramming of the PCM. That same day,DriveTime requested an estimate from [redacted] for these components to bereviewed for exceptions to the DriveCare Plus Protection Package. On September 21,2015, DriveTime contacted our customer and advised we would be willing to makean exception to the DriveCare Plus Protection Package by covering the repairsof the timing cover gasket, coolant housing gasket, cross over gasket andcoolant for a total of $ 1,188.85. Our customer would be responsible for theremainder of the claim to pay for out-of-pocket. We informed our customer toprovide receipts for these expenses and we would be able to provide assistance withthe loan by providing payment deferments. In addition, we encouraged ourcustomer to provide receipts for out-of-pocket expenses due to a rental vehicleto be reviewed for additional assistance. On September 23,2015, our customer contacted DriveTime in regard to the offer previouslypresented. The offer DriveTime had given was not accepted by our customer, sothe approval for exception was not sent to [redacted]. At this time,DriveTime is willing to make an exception to the DriveCare Plus ProtectionPackage by covering all repairs for a total of $ 3,122.50. In return ourcustomer agrees to pay any past due balance on her account and a deductiblethat applies for non-covered repairs not to exceed $200.00.On October 2,2015, we spoke to our customer and advised her of this option. Our customer hasaccepted this offer and considers matters resolved.  We apologize forany confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has applied a $25.00 credit to our customer’s principalbalance. DriveTimethanks the Revdex.com for their ongoing support. Should you haveany questions or concerns, please contact us by calling us [redacted]  Sincerely,  
[redacted]DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.On November 24, we confirmed that the documents were delivered to the [redacted] DMV at 8:34am. We also had our title department reach out to the [redacted] DMV for a status update on the titling for our customer’s vehicle. At this time, we are waiting on the documents from the [redacted] DMV, via mail, to complete the titling process in Missouri.As soon as we receive the documents, we will mail the documents overnight to our [redacted] dealership for titling. As an exception, we are covering any additional fees associated with the titling of the vehicle in [redacted] where our customer now resides.At this time, we are unable to accommodate our customer’s request to credit her account for all payments made since purchase. We will notify our customer once we have the documents in our possession to continue the titling process. We apologize for any inconvenience or confusion this process might have caused.DriveTime thanks the Revdex.com for their ongoing support. In the meantime, should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

January 12, 2016 Revdex.com Re: Complaint # [redacted] Thank you for bringing this matter to our attention. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at...

the time of inspection, there is no need to replace it. On December 14, 2015, an in-network repair facility updated a claim with [redacted] for the repair of the crank sensor, exhaust and diagnostic. [redacted] approved the cost of this claim under the Vehicle Service Contract for a total of $318.21. On December 21, 2015, the same in-network repair facility advised the vehicle had returned to with additional concerns and suggested the vehicle be taken to an Original Equipment Manufacturer to be diagnosed. Since the in-network repair facility is a third party vendor, DriveTime is not able to directly comment on the manner in which the repairs were completed. We are investigating this concern with the third party repair facility at this time. On January 4, 2016, an out-of-network repair facility updated a claim for the repair of the engine control module and wiring harness. [redacted] approved the cost of these repairs for a total of $820.25 under the Vehicle Service Contract. At this time, if our customer has any additional towing fees that have not already been reimbursed by [redacted], we encourage her to provide paid receipts to our customer relations department via fax at [redacted]. Once received, DriveTime will be able to provide further assistance to our customer. As an additional good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance. We apologize for any inconvenience or confusion this matter may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations Tell us why here...

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support....

DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.On March 31, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2011 Hyundai Accent. Our customer purchased a 3 year/36,000 miles vehicle service contract, administrated by [redacted]. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.On April 28, 2015, our customer called into DriveTime to inquire about cancellation of the warranty agreement as well as the Skylink GPS system for the account. At that time, DriveTime advised our customer of the cancellation process would take 10-14 business days to reflect towards the principal of the finance account.On May 13, 2015, our customer called into DriveTime inquiring why the refund has not applied to the account. DriveTime advised the process could take up to 14 business days to reflect appropriately, as this would be the 11th day.On May 17, 2015, DriveTime resolve our customer’s concerns. The GPS Skylink refund for $495.00 and Vehicle Service Contract refund for $2,895.00 was applied to our customer principal balance.As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to the address our customer provided.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

Thank you for reaching out to drive time and Silver Rock on my behalf although some of the things are untrue. I nevr kept driving my car I was using a different car as my car sat in Midas shop just sitting there for repairs they are great liars as well as Drive time. They offer me rental car reimbursment and I told them I didnt have money to rent a car I had to get ready for car payments.They never offer me any compensation to my car loan that I am aware of.I picked up my car finally on May 18 at 5.50pm.I am testing car out to make sure everything is fine. I don't appreciate being lied on again thank you for helping me to get them to repair my car they werent thinking of fixing my car they are all rude and don't care about the little person.

On June 17, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Kia Optima. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail...

Installment and Vehicle Service Contract for your reference. On January 7, 2015, DriveTime provided our customer a two payment deferment because of financial hardship she was experiencing. As a result, two payments were deferred to the back end of our customer’s loan. On June 3, 2015, DriveTime provided our customer with another two payment deferment for out-of-pocket expenses she had incurred for repairs on the vehicle. As a result, two payments were deferred to the back end of our customer’s loan. On January 18, 2016, our customer contacted DriveTime in regard to a payment deferment on the account because of hardship she was experiencing. DriveTime advised our customer that her account did not qualify for payment deferments at this time. DriveTime advised our customer additional payments would need to be made to her account before she would qualify as previously discussed. At this time, DriveTime has internally reviewed the call from January 18, 2016 and have concluded that our customer’s allegation are inconsistent with our findings. At this time, we encourage our customer to remain in contact with our loan advisor’s to set payment arrangements on the account. When our customer’s account qualifies for a payment deferment, DriveTime will be able to assist our customer with a payment deferment. As a good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance. Sincerely, DriveTime Customer Relations Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I compliantEd to Mini Cooper while I was still under warranty Mini Cooper stated that they told the person who inspected the about the smell, they said he you got into the car a sat there for few minutes  a said that he didn't smell nothing, and refused the repair. This refused to give me a copy of the contract as well.    
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. At this time, we have completed the necessary updates with Experian and Equifax. Both credit bureaus have confirmed they have begun uploading our customers’ account information for public viewing. We have made several unsuccessful attempts to contact our customer to discuss her concerns. We encourage our customer to contact our Customer Relations Department at ###-###-####. DriveTime is unable to accommodate our customer’s request at this time. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

July 29, 2016 Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997  Re: Complaint #[redacted] To Who It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On June 23, 2014, our customer entered into a Return...

Anytime Motor Vehicle Lease when she leased a 2004 Dodge Durango from DriveTime. While DriveTime originated the Lease and is the Lessor, [redacted] Credit Company is the servicer for the Lease.  The vehicle came with a Driver’s Seat Limited Warranty (the Warranty), administered by Aeverex. On June 23, 2016, our customer contacted Aeverex to report possible engine issues with her vehicle. Aeverex referred our customer to an in-network repair facility per the terms of the Warranty. On June 27, 2016, the in-network repair facility contacted Aeverex to advise that the engine required replacement. Aeverex began reviewing the customer’s vehicle maintenance to ensure that she had met her obligations under the terms of the Warranty. Our customer had been receiving a $13.00 discount on each of her payments as her account was set to pay by automatic debit. On the payment due June 27, this discount was not applied since our customer was no longer set up to pay by automatic debt. On June 28, 2016, our customer contacted [redacted] to discuss her payment concerns. Our customer made her payment, and [redacted] submitted to have the discount applied retroactively as a credit to the account. FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 9, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Jeep Liberty. DriveTime does not compete...

on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents: - Buyer’s Guide - Retail Purchase Agreement - What you need to know about financing a vehicle with Drivetime - Simple Interest Retail Installment Contract Included you will find a copy of the above referenced documents for your review. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days from the purchase date. All details regarding the Vehicle Return Program are included in the Retail Purchase Agreement. DriveTime’s vehicle pricing is subject to several factors. Included in the total sale price of our customer’s vehicle are the following: - DriveTime’s DriveCare Limited Warranty - GPS device providing anti-theft services - GAP coverage On April 7, 2015, we informed our customer we are unable to accommodate his request to refund $500.00. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

On June 17, 2016, our customer contact Bridgecrest in regard to the vehicle repairs. She stated that she did not have comprehensive and collision insurance and therefore her insurance provider would be unable to administer the approval for the damage. Our customer stated that she would be required to pay for the repairs out of pocket. Additionally she expressed concerns about her periodic bi-weekly payments and wished for Bridgecrest to assist. We advised that if she accepted the above-mentioned offer she would no longer be contractually obligated to her periodic payments. Furthermore, we encouraged her to provide any documentation related to the repairs for the vehicle. At this time, our customer’s loan has been classified to prevent collection and recovery efforts.    On June 18, 2016, Bridgecrest received an itemized estimate from a licensed body shop for $1093.38.   On June 24, 2016, Bridgecrest spoke with our customer. At this time, we have since been able to correct the issues inhibiting the registration of the vehicle. Additionally, we advised that if our customer wished to stay in the vehicle, we would credit her account (1) periodic bi-weekly payment. Our customer was satisfied with the resolution, and we ended correspondence on amicable terms.   Should our customer no longer wish to continue business with Bridgecrest, we will extend an offer to return the vehicle in its current condition, rescind her contract, and return $906.62 of her down payment subtracting the balance of what fee’s will be required to repair the vehicle. Our customer will be required to sign a Full Settlement and Release of Claims if she wishes to take advantage of our offer. Please see the attached PDF for the full response.

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   We apologize for the current mechanical issues with the vehicle. DriveTime is working to bring resolution to our customer’s concerns. We have reviewed the rental receipts our customer submitted and are reimbursing our customer the daily rate she paid for the rental vehicle, $77.98. This reimbursement check has been sent via certified mail and should arrive at her residence within the next 5-7 business days.   Once our customer has the vehicle diagnosed by a transmission specialist, we will review options of possible assistance.  DriveTime has the utmost concern for our customer’s safety and will work diligently to getting this matter resolved. Should our customer have any additional questions or concerns in the meantime, she may contact our Customer Relations department at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I refuse to accept their response. I could've had died from the smells that was coming from the air conditioning and the vets. I ended up in [redacted] for 105 fever with body aches have to be given morphine for pain. Since I have gave the car back I have not felt ill anymore, no more respiratory problems at all. If they didn't know that car had a leak in the air conditioning prior to selling a car because the car was not certified check as they claim it was. I have proof from Mini Cooper in writing that I complained about the bad odor. I was still in the 30 day warranty it was denied.
Regards,
[redacted]

I purchased my vehicle back in July. I picked up my tags within the next month, showed ID and signed for it. Yesterday I was pulled over because my tags were registered as stolen. I call the Drivetime location where I purchased the vehicle and was told that I took the wrong tags, I explained to him (Michael) that I didn't take anything I was handed by them the wrong plate and registration. Michael told me he found my tags and registration after 30 minutes of sitting on the side of the road with three police officers, then he informed me that someone will be bringing me my correct tags at my current location right away. I explained to him how upset I am and that I should be compensated for my time because I am supposed to be at work, he said that it was my fault, that I should've checked it before I left. Every single one of my calls on my cell phone is automatically recorded, I have saved this conversation because I couldn't believe he was blaming me (the customer) for their mistake. After an hour and half later, I received my tags. I then went over to Drivetime and asked to speak to the store manager (David) he apologized after I informed him how rude Michael was to me. I explained to David how I can't rap my mind around that I signed for those tags but yet they reported it stolen and they said they didn't audit. So they file to metro for stolen tags when they believe it's missing without auditing the most common sense to start which is the log of picked up tags? The officer told me that he could confiscate my car if he metro told him to. I had my 6 year old son in the car with me and they could've confiscated the vehicle that I purchased with my money on the side of the road and all I get is I'm sorry and excuses as to how unorganized they are. I would never recommend Drivetime to anyone.