DriveTime

(Please see attached for full response)On September 18, 2017, DriveTime has completed a second review of our customer’s situation. At this time, we would like to offer to refund our customer five payments, $1,503.55. The refund may be provided to our customer via check or applied towards our...

customer’s remaining principal balance to lower the account payoff amount. Our customer will be required to sign a Full Settlement and Release of Claims.We will continue to remain in contact with our customer to reach an amicable resolution. As previously stated, our customer is responsible for the loan while it is in an active status.

November 17, 2015RevDex.comPh.
(602) 264-5299Fax
(602) 263-0997  Re:
Complaint #[redacted]To Whom It
May Concern, Thank you for bringing
this matter to our attention. We appreciate the opportunity to address our
customer’s concerns.On August 08, 2015,
our customer entered into a Simple Interest Retail Installment Contract with
DriveTime when she purchased a 2010 Chevrolet Traverse. Our customer opted to
purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by
Aeverex. Attached you will find the Simple Interest Retail Installment Contract
and Vehicle Service Contract for your reference.All DriveTime
vehicles are thoroughly inspected prior to sale at our DriveTime inspection
centers. Parts that fail inspection are replaced. However, if a part is
functioning at the time of inspection, there is no need to replace it. On September 2,
2015, our customer called in to Aeverex and stated that the check engine light
had come on, the brake pedal was making noise, and that the vehicle hesitates
when going. Aeverex advised our customer to take the vehicle into an in-network
repair facility for diagnostic. On October 16,
2015, an in-network repair facility called in a claim to Aeverex for the repairs
of the hydraulic booster and engine mounts. Aeverex advised the in-network
repair facility that these components were non-covered under the Vehicle
Service Contract. On that same day,
our customer contacted DriveTime and stated that the vehicle was in need of
repairs that are non-covered under the Vehicle Service Contract. DriveTime
advised our customer that we would request an estimate from Aeverex for these
concerns and review for a possible exception to the Vehicle Service Contract. On October 20,
2015, DriveTime made a one-time exception to the Vehicle Service Contract to
cover the cost of repairs of the hydraulic booster and engine mounts for a
total of $1,025.35. On November 11,
2015, an in-network repair facility update a claim with Aeverex for the repair
of the front brake pads, turning the front rotors and purge valve. Aeverex
advised the in-network repair facility that these components are not covered
under the Vehicle Service Contract.That same day, our
customer contacted the DriveTime Customer Relations department in regard to the
non-covered components. DriveTime advised our customer that we would review for
assistance for the non-covered components that would require 24-48 hours to
review. On November 13,
2015, DriveTime made a final exception to the Vehicle Service Contract and
approved the cost of the repairs for a total of $358.04. DriveTime has made
multiple attempts to contact our customer to reach an amicable resolution but
we have not been able to make contact. We encourage our customer to contact
Customer Relations at [redacted] to address her concerns.  We apologize for any inconvenience this matter may have
caused. DriveTime thanks the Revdex.com for their ongoing
support. Should you have any questions or concerns, please contact us by
calling us at [redacted] Sincerely, [redacted]r Relations

June 15, 2015   [redacted] Revdex.com Ph. [redacted] Fax [redacted]    Re: Complaint # [redacted]   Dear Ms. [redacted],   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

  On December 29, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Dodge Avenger. Attached you will find the Simple Interest Retail Installment Contract for your reference.   On May 15, 2015, the day before a payment came due, our customer contacted DriveTime and advised she had made a payment of $120.00 and would make the remaining $106.79 of her $226.79 bi-weekly payment with a different card. Our customer also advised that she would like to cancel her automatic payment withdrawal. We informed her that we would cancel the automatic payment withdrawal; however, because it could take up to 48 hours to successfully cancel, there was a chance her payment would still auto-draft the following day. We advised our customer that if the payment was returned due to non-sufficient funds, she would be charged a $15.00 fee.   On May 18, 2015, our customer contacted DriveTime with concerns that her payment had been auto-drafted despite her previous efforts to cancel her automatic payment withdrawal. We advised our customer that per our previous discussion, we could not guarantee the cancellation of the automatic payment withdrawal if it is cancelled less than 48 hours before a payment is due. We advised our customer to send in bank statements so we could review them for a possible refund.   On May 20, 2015, our customer contacted DriveTime to see if we had received her bank statements. We advised the bank statements would be forwarded to a supervisor for review, but we could not guarantee a refund.   On May 21, 2015, DriveTime attempted to contact our customer, but we were unable to reach her. When our customer returned the call she had missed, we advised the screen-shot from her cell phone of the bank statement was not sufficient. The screen-shot showed that the auto-drafted full payment of $226.79 had posted to the account, but that the payment of $120.00 was still pending. The payment of $106.79 that our customer stated she had made was not reflecting at all.   On May 23, 2015, our customer contacted DriveTime and advised that we had sent her a check for $106.79 to compensate her for a previous unauthorized draft; she advised that DriveTime had removed these funds from her bank account as soon as she had deposited the check. We encouraged our customer to send in a running bank statement showing these finalized withdrawals so we could review for possible assistance.   On May 26, 2015, DriveTime contacted our customer to address her concerns further. Our customer once again advised that we had sent her a check for $106.79 that we removed from her account after she deposited it. We advised that we did not have any record on file to indicate we had ever sent our customer a check.   On June 2, 2015, our customer contacted DriveTime to see if her payments had posted and her account had been brought current. We advised our customer that she still owed $106.79 toward her payment that came due on May 30, 2015. Our customer stated she should not have a past due balance, as we had sent her a check for $106.79 that should have been applied to the account. We reiterated to our customer that we had no record of a check being issued to her by DriveTime and encouraged her to send in her bank statements for review.   On June 3, 2015, our customer contacted DriveTime about the bank statements she had sent in. We advised that because no check deposit for $106.79 was reflecting on her statements, this would not be grounds for crediting her account. We encouraged our customer to send in bank statements that showed the $106.79 check deposit in reference.   On June 4, 2015, DriveTime received our customer’s intended bank statement; however, the document was not valid, as it did not reflect an opening and closing balance and was not on bank letterhead.   On June 12, 2015, we contacted our customer and addressed her concerns. We are currently working toward an amicable resolution. We have encouraged our customer to send in formal running bank statements and copy of the check she states she received from DriveTime so we can review options for possible assistance.   We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 toward our customer’s principal balance.   DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at [redacted].   Sincerely, [redacted]. DriveTime Customer Relations

September 1, 2016   Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997   Re: [redacted]   To Whom It May Concern:   Thank you bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On August 11, 2016, our customer...

entered into a Simple Interest Retail Installment Contract when he purchased a 2011 Hyundai Sonata from DriveTime. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.    On August 23, 2016, our customer contacted us to advise that the vehicle had been sold to them as a Limited Edition, when it was not. Our representative advised they send in any supporting information they had for our review. That same day, our customer also posted a review on a social media site with the same concern.   We received an email from our customer, forwarded from an Original Equipment Manufacturer source, stating that, based on the VIN, this vehicle was not a Limited Edition. Our representative advised that we determine the vehicle’s status based on a third-party reporting system, the Experian AutoCheck Report, which lists the vehicle as a Limited Edition. Attached you will find the AutoCheck Report for your review.   Later that day, we contacted our customer to advise that we were willing to let them get a different vehicle, applying their $300.00 down payment and $500.00 trade-in value to the new account. Alternatively, we could refund $800.00 to him, and rescind the contract. Our customer asked our representative if we would lower the price of the vehicle should they decide to stay in it. Our representative advised that we would not. Our representative further advised that the mileage would need to stay within 450 miles of the mileage at the time of sale, and that we would need to know the customer’s decision by the next day.FULL RESPONSE ATTACHED

(Please see attached for full response)As stated in our previous response, it is the customer’s responsibility to ensure all information provided to us is accurate. During our after-sale review and verification process, we found information provided by our customer to be inaccurate. We provided our customer the opportunity to give additional documentation to validate the income information she provided at the time of sale. Our customer was unable to provide us with the requested documentation; therefore, she was in default of her Contract.DriveTime has submitted our request to the three (3) major credit bureaus to have our customer’s trade line removed. We advise our customers to allow 30-90 days for the credit bureaus to process our requests. The requests maybe completed sooner, however, we are unable to expedite the process and ask that our customer contact us, should she not see the update within the provided timeframe. We have sent our customer a trade line deletion letter, which she may provide to any potential lenders. Attached is the trade line deletion letter for reference.On May 26, 2017, we informed our customer we would return her down payment and one payment made to the account once she returned the vehicle to a DriveTime dealership. We made the additional exception to refund the vehicle tax costs, paid for by our customer. These refunds have been provided to and received by our customer at this time.We are unable to accommodate our customer’s request to refund the cost to tint the windows on the vehicle. As this was an alteration to the state of the vehicle, not a necessary repair, our customer remains responsible for the cost.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns.On August 29, 2014, our customers entered into a Simple Interest Retail Installment Contract when they purchased 2010 Dodge Journey. Included you will find the Simple Interest Retail...

Installment Contract for your reference.Our customers had been working with the customer service department to process a modification on their account. The modification was processed on February 28, 2015. Our customer is now on a monthly payment schedule with the payments due on the first of every month starting March 1, 2015.As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

At this time, the consumer’s lead has been deactivated, and his phone number has been placed on our Global Do-Not-Call list. We sincerely apologize for the frustration this matter has caused the consumer. Moving forward, he should receive no further correspondence from DriveTime.

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 27, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she...

leased a 2008 Dodge Caliber. Included you will find the Closed End Motor Vehicle Lease Contract for your reference.On May 22, 2015, DriveTime received confirmation that our customer’s insurance on the vehicle had been canceled as of May 8, 2015. Please refer to page 2 of the Closed End Motor Vehicle Lease Contract, under the section entitled “Types and Amounts of Required Insurance Coverage”: “You must maintain insurance in the following amount: (i) Bodily Injury Liability with limits of $25,000 one person/$50,000 for all persons, (ii) Property Damage Liability with limits of $10,000, but in no event less than the state required minimum amounts.”  On June 5, 2015, our customer contacted our lease department in order to make a payment to her account. At that time, DriveTime advised our customer that an updated declaration page from her insurance was necessary to prevent recovery of the vehicle.On June 19, 2015, our customer contacted DriveTime about the pending recovery status of the vehicle. Our customer advised that she would have her insurance company send over a declaration page.On June 23, 2015, DriveTime exercised their contractual right to assign the vehicle out for recovery, as our customer’s insurance had been cancelled, and no current proof of insurance had been provided. Please refer to page 3 of the Closed End Motor Vehicle Lease Contract, under the section entitled “Default, Repossession and Other Remedies”: “The following are events of default: …(c) You do not maintain required insurance….”On June 24, 2015, the vehicle was recovered due to DriveTime having no proof of valid insurance on the vehicle.We have made several attempts to contact our customer to address her concerns, but we have been unable to reach her. DriveTime will continue to attempt to contact our customer to reach an amicable resolution. We encourage our customer to contact our Customer Relations Department at 800-965-8043. We apologize for any confusion or inconvenience this matter may have caused. As goodwill gesture, we have credited $25.00 toward our customer’s payments. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely,[redacted]. DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 30, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2004 Mercedes-Benz E Class. The...

vehicle came with a 5 year/60,000 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty Agreement for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.On October 9, 2013, our customer contacted Aeverex to inform them about a whining noise coming from the vehicle. Aeverex recommended that the vehicle be taken to an in-network repair facility to be diagnosed. On November 4, 2013, an in-network repair facility diagnosed the vehicle and concluded that the vehicle required the repair of the steering pump, steering reservoir, pump O-ring, and steering fluid. All repairs were covered by Aeverex, for a total cost of $728.07. On November 16, 2013, an in-network repair facility updated a claim with Aeverex, reporting necessary repairs for the alternator, HVAC Compressor, A/C recharge, fan shroud, idler pulley, timing belt tensioner, and timing belt. All repairs were approved by Aeverex, for a total cost of $2,264.20. On May 29, 2014, our customer contacted Aeverex inquiring about coverage of a battery through the DriveCare Limited Warranty. Aeverex advised her that this is a non-covered component. On November 13, 2014, our customer contacted Aeverex in regards to her check-engine light being displayed, as well as a knocking noise in the engine. Aeverex recommended she take the vehicle to an in-network repair facility to have the vehicle diagnosed. On November 14, 2014, an in-network repair facility diagnosed the vehicle and filed a claim with Aeverex for transmission mounts and engine mounts. Aeverex advised that these are non-covered components under the DriveCare Limited Warranty. On February 3, 2015, DriveTime provided our customer with a three-payment deferment to assist with our customer’s out-of-pocket expenses. The purpose for payment deferments is to assist our customer while they are experiencing a financial hardship by moving current payments to the back end of the loan. On May 23, 2015, our customer contacted Aeverex expressing concerns with the brakes on the vehicle. Aeverex advised that brakes are a non-covered component and would not be approved under the DriveCare Limited Warranty. At this time, our customer can provide paid receipts for further out-of-pocket repair expenses, and DriveTime is willing to assist with additional payment deferments. DriveTime has made multiple unsuccessful attempts to contact our customer in an effort to reach an amicable resolution. We encourage our customer to contact our Customer Relations department at ###-###-####. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns Between the months of August 2014 and December 2014, our customer accrued a delinquent amount of $179.74 and a $5.00 late fee on her account. At this time, our customer’s account has accrued a delinquent balance of $435.48 at 37 days past due. This balance includes the two $5.00 late fees that were assessed. Our customer is responsible for payment of the past due balance owed on the account. In order to avoid negative impacts on her credit, our customer will need to keep the account below 31 days past due by the end of each month. Without any new information, DriveTime is willing to offer our customer a three (3) payment deferment on her account, to assist with her past due balance. If our customer would like to accept, she will need to contact the Customer Relations Department at ###-###-####, to proceed. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. We apologize for any inconvenience to our customer. While going through the credit reporting enhancements there is a possibility that credit-reporting errors may occur. Therefore, all credit reporting was ceased and purged to comply with the [redacted].  We anticipate system enhancements to be completed and credit reporting to resume no later than the beginning of March. To address our customer’s additional concerns, our Champ Program allows our customers to trade in their vehicle with little to no money down and possible lower APR. Our customers qualify for this program when their remaining principal balance is $4,500 or less. At this time, we are unable to accommodate our customer’s request to end contract or credit her principal for $2,000. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

August 31, 2015 Better BusinessBureauPh. [redacted]Fax [redacted]   Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing thismatter to our attention. We appreciate the opportunity to address ourcustomer’s concerns. On March 6,2015, our...

customer entered into a Closed End Motor Vehicle Lease Contract withDriveTime when he leased a 2006 [redacted] G6. The Closed End Motor Vehicle Lease Contracthas been attached for your review. At time of sale,our customer traded in a 2000 [redacted] L Series to DriveTime; the funds from thistrade-in were applied toward the amount due at signing when entering the lease. On April 30,2015, DriveTime submitted a Release of Liability to the [redacted] Departmentof Motor Vehicles (DMV). This document serves as proof that our customer is nolonger in possession of his former vehicle, nor is he liable for that vehicleany longer. We have attached a copy of the Release of Liability for yourreview. On August 26, 2015,our customer contacted DriveTime regarding fines he had received on the vehiclehe traded in at the time of lease. DriveTime resubmitted the Release of Liabilityto the [redacted] DMV to ensure they had the correct information on file. On August 28, 2015,DriveTime contacted our customer to advise him that the Release of Liabilityhad been resubmitted. We provided our customer with a copy of this document to useas evidence to dispute the fines he has received. At this time,our customer should be able to provide the [redacted] DMV with the Release ofLiability and have the accrued tickets removed from his record. We apologizefor any confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has applied a $25.00 credit toward our customer’s payments. DriveTime thanksthe Revdex.com for their ongoing support. Should you have anyquestions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]CustomerRelations DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On April 24, 2014, our customer entered into a Cancel Anytime Lease with DriveTime, when she leased a 2005 Chevrolet Equinox. Included you will find the...

Cancel Anytime Lease for your reference.
On May 7, 2014, our customer contacted [redacted] regarding the vehicle shaking when it is idle and brake noise.
On May 8, 2014, our customer had the vehicle’s brakes serviced.
On August 21, 2014, we spoke with both the customer and repair shop and they are waiting on tires to get in to replace them and perform transmission work.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.                     
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

December 14, 2015RevDex.comPh.
(602) 264-5299Fax
(602) 263-0997  Re:
Complaint #[redacted]To Whom It
May Concern, Thank you for bringing
this matter to our attention. We appreciate the opportunity to address our
customer’s concerns.On August 28, 2015, our customer
entered into...

a Simple Interest Retail Installment Contract with DriveTime when
he purchased a 2012 Chevrolet Cruze. Attached you will find the Simple Interest
Retail for your reference. On November 18, 2015, our
customer contacted DriveTime to advise us they had not received their tags and
plates. Our customer was advised that we were reaching out to our 3rd party titling agency to determine the issue. Our customer further advised us
that they had purchased a 30-day temporary extension and that it would expire
on November 19, 2015.On November 20, 2015, we advised
our customer that due to changes with the Colorado DMV we would need a new
Power of Attorney filled out to complete the registration. Our customer was
also advised that we would send a $25 gift card as a goodwill gesture due to
the inconvenience.On December 2, 2015, our
customer contacted DriveTime to advise that they had sent the required documentation
to our dealership in Lakeland, CO.  Our
customer was advised that we expected that the DMV would have everything they
required by December 7 or 8, and that we would be sending a second $25 gift
card.On December 9, 2015, after
further delays regarding our customer’s registration, DriveTime offered to
remove our customer from the 2012 Chevrolet Cruze and place the customer in a
new vehicle. Our customer accepted this offer.On December 10, 2015, our
customer was placed into a 2013 Dodge Avenger. Our customer’s previous down
payment and one payment made towards their previous account were transferred to
the new account.DriveTime
thanks the Revdex.com for their ongoing support. Should you have
any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Jeremy N.DriveTime
Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be far from satisfactory to me for the simple fact that I am not receiving anything that will either help me get a new motor vehicle or bettering my credit proving that I am able to handle any type of monthly payment using drive time as an example of such. I feel like I need a better outcome then just a $25.00 gift card that also doesn't help my credit report nor help me receive a new motor vehicle I feel like a payment as high as 215.00 bi weekly equaling to $430.00 a month should be reported for reasons as such as mine a person that's just simply trying to get a new motor vehicle with out either a refund or this being reported I will be stuck searching for a way to get another vehicle as if I was a 1st time buyer. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On April 22, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2008 Pontiac Torrent. Included you will find the Closed End Motor...

Vehicle Lease for your reference.
On July 1, 2014, we contacted our customer and came to an amicable resolution. DriveTime paid the recovery fees in the amount of $300.00 and our customer paid the past due in the amount of $340.16 to redeem the vehicle. DriveTime sent the vehicle release to the recovery agency the same day permitting our customer to pick up the vehicle.
At this time, we have accommodated our customer’s request. We have attempted to contact our customer to discuss the situation further, but have not been able to reach her. DriveTime has sent a certified letter containing the information included in this response.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

[redacted]January 7, 2016 [redacted] Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997  Re: Complaint # [redacted] Dear Ms. [redacted] Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. With the...

information provided, DriveTime is unable to identify an account or profile associated with the name and number provided. At this time, DriveTime will place the phone number included on the complaint on a do-not-call list for our automated dialer system. As a good-will gesture, DriveTime has sent a $25.00 American Express Gift Card to the address provided. We apologize for any confusion or inconvenience this matter may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted] Justin M. DriveTime Customer Relations Department

(Please see attached for full response)On October 27, 2017, an ONRF contacted [redacted] to initiate a claim for the transmission. [redacted] reached out to the third party part supplier from the previous transmission repair. The part supplier agreed to guarantee the transmission part, although the part’s...

stated warranty had expired by time. [redacted] authorized the labor costs associated with the repair under the terms of the VSC. The part supplier advised they would send an inspector to confirm failure on the 30th or 31st the following week.  On this same day, DriveTime reached out to our customer to discuss his concerns. We explained the above timeline and advised we were unable to accommodate his request to exchange the vehicle. We discussed the current repairs and offered to provide rental assistance or apply a credit to the account for the time the vehicle is in the shop for the current transmission repair. Our customer advised he had a second vehicle and opted to receive the credit once repairs were completed. We advised we would keep him updated with the status of the transmission repair. The call ended on amicable terms.  We will continue to remain in contact with our customer through the completion of the repairs and completion of the accepted resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a message from Drive Time on 9/4. I returned the call on 9/5 and was informed about the options  as mentioned above. I agree with the settlement of getting out of the care. However I feel like they should be able to assist me with getting another equivalent vehicle. I also have all of my receipts from all of the repairs and have been in close contact. I also reviewed their website and I see some similar vehicles I would be interested in. I feel like purchasing another vehicle from another dealership may be difficult due to they will also see my current purchase and may not want to provide financing. 
Regards,
[redacted]

July 18, 2014

 

[redacted]

Revdex.com

[redacted] 

 

Re: Complaint # [redacted]

Dear Ms. [redacted],

 

Thank you for bringing this matter to our attention. We appreciate the opportunity to...

address our customer’s concerns.

 

On February 7, 2013, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2013 [redacted]. The Simple Interest Retail Installment Contract is attached for your reference.

On July 17, 2014, DriveTime reached out to our customer to address her concerns regarding the history of payment allocations and her payment deferments.

 

At this time, we are working with our customer towards an amicable resolution.

 

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

 

Sincerely,

 

DriveTime

Customer Relations