DriveTime

Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 30, 2015, our customer entered into a Return Anytime Lease Contract with DriveTime when he leased a 2007...

Chevrolet Impala. The vehicle came with a Drivers Seat Limited Warranty, administered through Aeverex. The Return Anytime Lease Contract and the Drivers Seat Limited Warranty Agreement havebeen attached for your review.On June 1, 2015, our customer contacted Aeverex with concerns that the vehicle would not start. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility, as the nearest in-network repair facility was over 100 miles away, and encouraged him to have the vehicle diagnosed. No claim was ever filed with Aeverex in regard to this matter.All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part isfunctioning at the time of inspection, there is no need to replace it.  At the time of sale, our customer signed a Vehicle Delivery Checklist, which has been included for your reference. On this document under “Important Reminder,” it is stated: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…. Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on the Vehicle Delivery Checklist under “Maintenance Items,” it is stated: “These maintenance items are subject to replacement only upon failure of the component.”That same day, our customer contacted DriveTime and advised that he would like to terminate his lease contract due to the mechanical issues with the vehicle. Weadvised our customer that if he could provide paperwork from a repair facility stating the vehicle was in need of repairs, we could make an exception to extend the Vehicle Return Period by 24 hours. We advised our customer that he would be charged $200.00 for a restocking fee and 20 cents for every mile beyond 70 that the vehicle had been driven since the time of lease.At the time of sale, our customer signed a Driver’s Seat Vehicle Return Agreement, which has been included for your reference. On this document, under “Vehicle Return Program,” it is stated:“We will give you the ability to return the Vehicle to DriveTime and terminate this Lease Contract so long as you return the Vehicle…1. To the DriveTime dealership where you purchased it within one calendar day… no later than the close of business on the first calendar day…6. With a restocking fee of $200.00…”On June 2, 2015, we made an exception to terminate our customer’s Return Anytime Lease Agreement and process a refund for the funds he paid at signing, despite being outside of the Vehicle Return Period. Our customer signed an additional Driver’s Seat Vehicle Return (VRP) Agreement, also included for your reference, which stated he would be receiving a refund of $1295.00 of the funds he paid at signing, after the $200.00 restocking fee had been deducted. That day, a check request for $1295.00 was created and sent to our Accounts Payable to be processed.On June 6, 2015, an authorized third party on our customer’s account contacted DriveTime and stated she should be refunded for the expense of towing the vehicle and the $200.00 restocking fee. We advised that we would not be able to assist with the restocking fee, but if our customer sent us receipts for the towing costs, we would review options for assistance. On June 9, 2015, a check for $1295.00 was mailed to our customer’s address on file. This address differs from the address provided in our customer’s correspondence to the Revdex.com. To date, this check has not been cashed or deposited.On June 18, 2015, the authorized third party contacted DriveTime inquiring into the status of the refund check. While in the process of transferring the authorized third party to our Customer Relations department, the call was disconnected.On July 14, 2015, DriveTime placed a stop payment on the check that had been sent on June 9.On July 15, 2015, we contacted our customer and attempted to address his concerns. Our customer provided us with an updated address to have the refund check of $1295.00 mailed to. We advised our customer that once he provided out-of-pocket expense receipts for the tow, we will be able to reimburse him for these cost as well. We apologize for any inconvenience or confusion this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime[redacted].Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.
We attempted to reach out to our customer to further address his concerns with the overall experience he had with DriveTime. At this time there is no amicable resolution that can be met.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted]
DriveTime
Customer Relations

November 16, 2015RevDex.comPh.
(602) 212-2232Fax
(602) 263-0997  Re:
Complaint #[redacted]To
Whom It May Concern: Thank you for
bringing this matter to our attention. We appreciate the opportunity to address
our customer’s concerns. On March 16, 2012,
our customer entered into...

a Simple Interest Retail Installment Contract with
DriveTime when he purchased a 2006 Dodge Caravan. Attached you will find the
Simple Interest Retail Installment Contract for your reference. On June 15, 2015,
our customer entered in another Simple Interest Retail Installment Contract
with DriveTime when he purchased a 2012 Ford Fiesta. Attached you will find the
Simple Interest Retail Installment Contract for your reference. On page 4 of the
Simple Interest Retail Installment Contract, under section titled Communications With You, it states:“You agree that we may contact you in writing, by
e-mail, or using prerecorded/ artificial voice messages, text messages, chat,
instant messages, and automatic dialing systems, to the extent not prohibited
by law. You also agree that we may contact you at any address or telephone
number you provide us…”DriveTime has put
in place set standards of service and support to ensure our customer’s receive
quality interactions with all DriveTime representative. We strive to make each
customer’s experience both rewarding and pleasant while ensuring that every
customer is treated with the utmost respect.  We have thoroughly investigated these specific concerns and have taken
appropriate action to ensure DriveTime policies and procedures are followed by
our loan-servicing department. After review of our
customer’s payment history on both loans, it appears that our customer is making
payments to DriveTime through a third-party bank. At times, when our customer
submits the payments, it appears he does not always allocate the payments to
the appropriate account. At this time, we
are unable to conclude why this is occurring. However, when this occurs,
DriveTime needs to be notified by the customer so that we are able to allocate
the funds to the correct loan. This process can take some time as the payment
needs to be removed from one loan and allocated to two different loans. During
this process, one or both of the accounts may reflect as past due and
collection attempts would resume. DriveTime
requests that our customer submit his bank statements indicating when payments
were made to DriveTime so that we are able to verify that all payments made to
DriveTime posted correctly to our customer’s loans. We have made
several unsuccessful attempts to contact our customer to discuss his concerns
and reach an amicable resolution. On November 12, 2015, we sent a letter to our
customer’s address on file. The purpose of this letter is to inform our
customer of our attempts to reach out to him. We encourage our customer to
contact our Customer Relations Department at [redacted], to discuss his
concerns. We apologize for
any confusion or inconvenience this matter may have caused. As a goodwill
gesture, we have applied a $25.00 credit towards our customer’s principal
balance on both of our customer’s loans with DriveTime. We encourage our
customer to contact our Customer Relations department at [redacted] for
further assistance. DriveTime
thanks the Revdex.com for their ongoing support. Should you have
any questions or concerns, please contact us by calling us at [redacted] Sincerely, Diana
C.DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On May 19, 2012, our customer entered into a Simple Interest Retail Installment contract when she purchased a 2006 Cadillac CTS. The vehicle came with 3 year/36,000 mile Limited...

Warranty. Attached you will find the Simple Interest Retail Installment contract and Limited Warranty for your reference.On September 16, 2014, we contacted our customer to address her concerns. We advised her a claim for repairs is needed in order to review for assistance. We also advised our customer returning the vehicle without negative impact is not an option. Our customer informed us the airbag light comes on regularly and shuts the radio off. She also stated the rubber around the windshield is peeling but doesn’t leak. Our customer agreed to send in her receipts for what she paid out of pocket for repairs. We advised our customer we would review her receipts along with new issues for possible assistance.On September 18, 2014, we contacted our customer to go over the receipts she sent in, the mileage on the vehicle and the options available for assistance. Our customer’s current mileage is 57,697 miles. Given the current mileage our customer’s limited warranty has expired. We extended an offer to assist with the repairs needed to get the airbag light turned off.On September 22, 2014, our customer contacted us stating she took her vehicle into a repair facility, and new repairs are needed. The total cost of repairs are $4,680.79. After carefully reviewing her account DriveTime agreed to assist with fifty percent of the total cost ($2,340.39). In addition, DriveTime agrees to cover the part needed to repair the airbag light.At this time, our customer is reviewing the offer. Our customer has agreed to give us a call by the end of next week to let us know how she would like to proceed. This offer is valid till October 22, 2014.As a goodwill gesture, DriveTime has credited $25.00 to our customer’s next payment.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 13, 2012, our customer entered into a Simple Interest Retail Installment Contract with...

DriveTime when she purchased a 2008 Mercury Milan. Attached you will find the Simple Interest Retail Installment for your reference.On June 24, 2015, at 46 days past due, our customer called DriveTime to set a partial payment arrangement for her past due amount to be paid on June 26, 2015. During the conversation, we found that our records did not reflect her current employer. Our customer provided the updated information for her current employer; however, she did not provide an updated business number.On June 27, 2015, DriveTime made several unsuccessful attempts to contact our customer on the numbers provided to bring the account current. We elected toresearch her account to locate any numbers which our customer had previously used to contact DriveTime. Using a previous number noted in the account, we left a message asking our customer to return our call. At this time, the account was 54 days past due.On July 20, 2015, at 72 days past due, our customer called and asked that we do not contact her at her business number. We updated our customer’s account with her business number and placed it on our do not call list. Since then, we have not attempted to contact our customer via her business number. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On July 29, 2015, we sent a letter via certified mail to ourcustomer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has applied a $25.00 credit to the principal balance of our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted] **DriveTimeCustomer Relations

November 15, 2016   Revdex.com Attn: Jasmine Hill [redacted]
[redacted]    Re: Complaint # [redacted]   Dear Ms. Hill,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On...

June 4, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 BMW 1 Series. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Additionally, our customer purchased a Vehicle Service Contract serviced by Aeverex. Attached you will find a copy of the Contract and Vehicle Service Contract for your review. On October 26, 2016, Aeverex received a call from an In-Network Repair Facility to start a claim for the 2 rear tires. The repair facility reported that the tires were balding and needed to be replaced. Aeverex declined the claim since tires are not covered under our customer’s Vehicle Service Contract. On this same day, Aeverex sent DriveTime the repair estimate for review of possible assistance. On October 31, 2016, DriveTime spoke with our customer to inform her that we had received and reviewed the repair estimate for assistance. As a goodwill gesture, DriveTime covered half of the cost for the 2 tire replacement totaling $146.00. On November 8, 2016, DriveTime spoke with our customer to address her concerns. She informed us of her dissatisfaction with our previous assistance. We informed our customer that we have reviewed her concerns to come upon an amicable resolution. As a gesture of goodwill, DriveTime has provided a reimbursement of $146.00 for our customer’s out of pocket expenses. We have agreed that the reimbursement will be applied to our customer’s payments. (Full Response provided to the Revdex.com)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be as satisfactory to me As possible.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. If this is Drivetime's business practice, I don't suppose they will be in business long, considering the class action lawsuits against them. They can say all they like they didn't receive phone calls from me. My phone records show different. I know how call centers work, as I have my [redacted] certification, and I know that they are able to alter records to cover their mistakes. It must feel very good to so hoodwink the family of a United States Veteran, and then further bar that family from being able to resolve the situation by talking bad about that family to organizations that could have helped them. You are bad people.
Regards,
[redacted]

July 29, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint #[redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   The DriveTime Champ program is designed to benefit customers who have paid off a car with us and reward them for a second purchase. It allows our customers to trade in their vehicle with typically no money down and a possible lower APR. Our customers qualify for this program when their remaining balance is $4,500 or less and payments have been made on time. The specific benefits presented to any Champ customer depend on their account status and payment history, and the vehicle they are interested in trading into. It is not possible to know what offer can be made to a specific customer until we are able to review those factors. On June 14, 2016, our customer spoke with our dealership about the Champ program. Our representative described the benefits of the program. At that time, our customer owed approximately $6,000.00, had a trade value of approximately $500.00, and had $1,000.00 available to pay towards his remaining balance. These figures together would put his balance at approximately $4,500.00, and qualify him for Champ review. Pursuant to his initial submission to the Revdex.com, our representative contacted our customer to discuss his specific situation. Based on that conversation, and the specific vehicle being considered for purchase, our customer was advised that approximately $2,000.00 would be required to utilize the Champ program to obtain his desired vehicle.FULL RESPONSE ATTACHED

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1. The paintwork was poorly repainted BY or ON behalf of DriveTime.2. DriveTime employee '[redacted]' confirmed that DriveTime HAD required the hood to be repainted prior to sale and as such they WOULD accept liability. He stated this information was detailed in their pre-inspection report.3. The poor quality of the paintwork would not be detected by a non professional and as such came to light when arranging for the KNOWN issues to be resolved. 4. We do not wish to exchange the vehicle.5. Under [redacted] DriveTime's actions constitute deceptive practises which include representing that goods or services have characteristics or benefits that they do not ([redacted] section [redacted](a)(5)); and/or representing that goods or services are of a particular standard, quality or grade when they are not ([redacted] section [redacted](a)(7)), as in known damage was not declared to inflate the price.5. The mechanical warranty, GPS and Gap coverage is irrelevant to this matter. However it is of note that the mechanical warranty purchased has been cancelled due to the appealingly poor service received from the warranty company. 6. DriveTime repeatedly refuse to make any correspondence other than by telephone. As such DriveTime were informed in writing that all call related to this case would be recorded and used in any legal proceedings.7. We are simply requesting that the vehicle is repaired to the standard that we were told it was - I.E. undamaged by incident or accident.Legal proceedings will seek to recover the full amount of losses and expenses incurred by us and our expert witnesses.8. The goodwill payment of $25.00 is rejected by us  and NOT in any way accepted as ANY form of compensation by us and indeed shows an admission of guilt in this matter by DriveTime.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would NOT be satisfactory to me.  Please see attached letter.
Regards,
[redacted]

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 29, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2004 Honda Accord. All lease vehicles...

come with a Driver’s Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease and the Driver’s Seat Limited Warranty Contract for your reference. On November 4, 2014, our customer reached out to [redacted] to address her mechanical concerns with the vehicle. [redacted] referred our customer to a repair facility to have vehicle diagnosed. On December 3, 2014, the repair facility provided [redacted] the diagnostics results which suggest a transmission overhaul, solenoids, and an accumulator housing replacement. All repairs were covered by the Driver’s Seat Limited Warranty. On February 11, 2015, DriveTime reached out to our customer and left a voicemail due to her account becoming 9 days past due. On February 14, 2015, DriveTime reached out to our customer and left a voicemail due to her account becoming 12 days past due. On February 15, 2015, DriveTime recovered the vehicle due to payment default. Our customer reached out to DriveTime and she was advised of the terms to redeem her vehicle. Our customer was responsible to pay the past due payment of $203.44, recovery fee of $378.88, and agent fee of up to $125. On February 20, 2015, our customer redeemed her vehicle. On February 23, 2015, we reached out to our customer to address her [redacted] complaint. Our customer advised that when she picked up her vehicle from the recovery agent, she noticed scuffs and slight bumper damage on the vehicle. We advised our customer that if any damage occurred that she would have to get in contact with the recovery agent that housed the vehicle. Our customer stated that the vehicle’s maintenance light is on and the ignition key has been damaged since purchase. We advised our customer to call [redacted] and set up a claim to get vehicle diagnosed. We made the exception to waive our customer’s required deductible and diagnostics fee. We advised that if our customer can provide receipts for her taxi expense, we can review for possible reimbursement. As a customer courtesy, we are also providing a per diem credit toward our customer’s account if the shop has to retain the vehicle for more than 24 hours. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It still doesn't do me or my credit status as much good as it would if my Drive Time account and payment history were a part of my record with the bureaus, but I understand that Drive Time hands are apparently tied. So, with that in mind I accept their response.
Regards,
Darnell O[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello Mrs. [redacted] The outline of the events that took place are not all beening addressed in Drive Times answer. Before Nov. 20th 2015 I had signed on to Drive Time for a HHR suv 2011 black 4door. Around about on Nov. 9,2015. The HHR was a lemon and would not pick up speed. I brought thr HHR back and in good faith received the 2009 Impala. THE IMPALA was the second contact signed by me. My 300$ down payment for the HHR was transferred to the Impala also along with a cash down payment that Drive time was asking for of 300$ in cash. I had to give more money for Drive time to make good on the first car. Okay, I needed a reliable car so I got the impala. The Impala was brought back to Drive time because it not only had transmission issues but, also has a repo on it making it nearly impossible to title the car in my name. I was sold a car with a repo. Under the law you are not able to sale anything that doesn't belong to you. When The inspector said there was nothing wrong with the car he falsified his report, and cause me to drive a car that could break down at any time. The car broke down within 5 days of the inspectors report. [redacted] service also confirmed that whom ever inspected the car on the 28 th did in fact notice the transmission issue and neglected to report it. The effect of his falsified report cause my family and I to be trapped in the car for 19 hours and extra money for hotel stay. Drive time is in process of making me a check for my down payment of 600$ that I have to wait 10-14 business days for. I would also,  like to be paid for the first car payment, hotel stay, food, and pain and suffering My family and I experienced throughtout this whole process. I am still out of a car and have to waiting for my money back. I suffered in this situation. If, Drive Time was able to get my tags I would still have the Impala.

October 1, 2015   [redacted]
[redacted]
[redacted] 
  [redacted]   To Who It may Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On July...

17, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 [redacted] Pacifica. The vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by [redacted]. Our customer elected to purchase a 5 year/50,000 mile Vehicle Service Contract, also administrated by [redacted]. Attached you will find the Simple Interest Retail Installment, DriveCare Limited Warranty, and Vehicle Service Contract for your reference.   All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   On June 28, 2015, our customer contacted [redacted] with concerns that the vehicle was jerking and hesitating. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed.   On June 29, 2015, an in-network repair facility filed a claim with [redacted] for a blower motor, blower motor resistor, Schrader valves, radiator cap, and seat plastic. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty.   On September 14, 2015, our customer contacted DriveTime with additional repair concerns. Our customer advised some of the repairs reported on the latest estimate had not been completed by the repair facility. DriveTime advised our customer in order to review her estimate for any assistance we must first have it reported to [redacted]. We advised our customer to have the repair facility diagnose the vehicle and contact [redacted] with the any additional repairs. On September 15, 2015, an in-network repair facility filed a claim with [redacted] for an O2 sensor, and a wheel speed sensor. After reviewing the claim, DriveTime agreed to make an exception to assist with the repairs. Our customer was responsible for their $100 deductible and DriveTime agreed covered the remaining cost in full.   On September 17, 2015, our customer contacted DriveTime and advised the vehicles issues were persisting. We advised our customer to return to the repair facility to have the additional repairs diagnosed. We advised our customer DriveTime would instruct [redacted] to accept the claim and forward the estimate to DriveTime for review.   The same day, an in-network repair facility filed an estimate for additional repairs. The repairs consisted of both outer tire rod ends, left lower control arm, and an alignment. [redacted] accepted the claim and forwarded it to DriveTime for review.   On September 18, 2015, our customer contacted DriveTime to inquire if we had received the estimate and reviewed her claim for any assistance. After reviewing estimate, we agreed to cover the additional repairs in full. We also advised the customer we would offer rental reimbursement for the time the vehicle would be in the repair facility.   On September 22, 2015, our customer contacted DriveTime and advised the vehicle was having additional issues. Our customer advised the vehicle was not safe and had been into the shop multiple time. She advised DriveTime she wished for us to provide her with another vehicle as she felt the current vehicle presented a safety concern. We advised our customer we would consider other options for assistance however; we must have a current claim on file. We advised our customer to take the vehicle back to the repair facility and have them warrant their work. Our customer agreed and advised she would take the vehicle back to the repair facility.   On the same day, the in-network repair facility filed an estimate for an alternator, motor mounts, head gasket, head machining, head bolts, spark plug, and a timing belt.   On September 24, 2015, DriveTime contacted our customer to address her concerns. We advised our customer we would like to offer her an exception to exchange her current vehicle for another. Our customer was satisfied with the resolution and agreed to return with the vehicle to the DriveTime dealership to complete the process.   We apologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us at 800-965- 8043.   Sincerely,   [redacted] DriveTime

At this time, I we have to decline the offer $25 toward my principle balance as a resolution to the complain. I have attach a copy of the invoices that I have submitted to Drivetime. It did take me some time to collect the invoices with actual dollar amount I paid out of pocket. I would...

serious asks Drivetime to review the invoice that I submitted.The amount they are suggesting for compensation on the issues does not match the money, frustration, are time lost we have experience since we brought the van.thanks you,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. Our customer did not miss one specific payment between the months of August 2014 and December 2014. Our customer accrued a delinquent amount totaling $179.74 and a $5.00 late fee on her account when she contacted DriveTime in January of 2015. Between the months of January 2015 through the last payment that has become past due on July 4, our customer has had a total of 14 payments come due for a total of $2,853.48. Our customer has paid a total of $2,354.18 during this time, leaving a delinquent balance of $499.30. Attached is a transaction history for your reference. At this time, DriveTime has reviewed our customer’s account in full and has no new information for our customer. DriveTime is still willing to offer our customer a three (3) payment deferment on her account, to assist with her past due balance. If our customer would like to accept, she will need to contact the Customer Relations Department at ###-###-####, to proceed. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

FL Revdex.com Complaint # [redacted]                                      
* Our customer states she was...

told she would be granted a modification due to out of pocket repairs.  Our customer also feels DriveTime has not been consistent with the modification eligibility. Desired Outcome: ·         Our customer would like DriveTime to receive clarification on her modification process and the status of her modification. Resolution: ·         $25.00 credit to principal balance previously applied to earlier complaint. Still reviewing account for possible assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The main issue I had when filing this complaint was that it appeared they were reporting "on time payments" until April of 2013 which made it appear to creditors that I only recently surrendered the vehicle. Of course if the creditors had read further,  they could've seen when the vehicle was actually turned in but it is what it is. 
I will wait a reasonable amount of time for Drive Time to perform this action and, if it does, will consider this complaint resolved. I appreciate their quick response to my complaint. 
Regards,
[redacted]