DriveTime

July 22, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint #[redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On December 14, 2007,...

our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2004 Mitsubishi Endeavor. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.    On December 15, 2011, our customer traded in his 2004 Mitsubishi and purchased a 2009 Saturn Aura, which is his current vehicle with DriveTime. Attached you will find this Contract as well, also subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.    On May 17, 2016, our customer first contacted us to discuss trading in his vehicle. Over the next several weeks, our customer had several conversations with our representatives regarding the specifics of a trade-in deal. The last of these conversations took place on July 6, 2016.   On July 19, 2016, our representative left a message for our customer to discuss the concerns raised in his Revdex.com complaint.   On July 20, 2016, our customer contacted our representative. Our customer stated that he had been waiting for dealership personnel to contact him to discuss the possibility of trading in his current vehicle. Our representative apologized for the inconvenience, and advised that he would reach out to our dealership for a follow-up call to our customer.FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On September 13, 2014, our customer entered into a Closed End Motor Vehicle Lease contract when she leased a 2005 Chevrolet Trailblazer. The vehicle came with a Driver’s...

Seat Limited Warranty agreement, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease contract and the Driver’s Seat Limited Warranty agreement for your reference.
 
On October 31, 2014, we contacted our customer and encouraged her to take the vehicle to a repair facility to address her concerns.  We advised our customer that, in order to review for assistance, we would need an updated claim on file. Our customer has since declined our assistance and stated that she would be returning the vehicle under the terms of the “cancel anytime” lease agreement.
 
As a goodwill gesture, DriveTime has applied a $25 credit towards our customer’s payments.
                      
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
 
Sincerely,
 
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On September 25, 2014, we contacted our customer and offered the following resolution. We offered to make an exception to cover the shifter assembly. In exchange, our customer would be required to redeem the vehicle. We would also review the brakes for a possible exception since on April 16, 2014 the brakes were at 8mm, which met safety standards and manufacturer specifications. Our customer informed us he no longer wants the vehicle.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].
Sincerely,
DriveTime
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Donis Mitchell

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On November 16, 2013, our customer entered into a Cancel Anytime Lease Contract when she leased a 2006 Pontiac Grand Prix. Included you will find the Cancel Anytime Lease Contract...

for your reference.On August 16, 2014, our customer was informed that a new insurance declaration page was needed in order to avoid repossession. The insurance we had on file was showing as being cancelled on July 18, 2014. There were multiple calls since that day to try to obtain the updated insurance information.On October 14, 2014, our customer advised that she did not have insurance and she would provide it within the next couple of days. She was advised that this could put her vehicle in jeopardy of being repossessed. Our customer was advised of the needed coverage.On November 10, 2014, we received our customer’s new insurance binder. However, upon further review, the VIN number was incorrect; it was for a 2006 Pontiac G6 instead of her 2006 Pontiac Grand Prix.On January 9 and 10, 2015, calls were made to our customer but we were unable to get through or leave voicemails.On January 18, 2015, the vehicle was repossessed due to the insurance not being updated with the correct VIN number. Our customer called in inquiring why the vehicle had been repossessed. We advised our customer that the insurance had not been updated; the vehicle on her insurance was different from the vehicle she was leasing.On January 19, 2015, we advised of the insurance page with the wrong VIN and not being able to get ahold of her to get the vehicle’s information updated. Our customeradvised that she had changed her phone number. We added the new phone numbers into the system. Our customer had the VIN updated and the new declaration page was provided.Our customer called in later on in the day upset about having to pay for the repossession fees. Our customer stated she was given paperwork that had the wrong VIN number. During this conversation, an exception was made as a goodwill gesture to split the cost of the repossession fees in half; $150 was to be paid by the customer and $150 was to be paid by DriveTime.On January 20, 2015, our customer paid the $150 to redeem the vehicle but was upset about the fees the repossession agency was charging. Our customer stated she was unaware that there would be this additional charge. DriveTime made the exception to cover the $125 agency fee for our customer.On January 22 and 23, 2015, our customer contacted us regarding her vehicle being turned off and wanted to be compensated. We advised our customer that we no longer disable vehicles. We only enable reminder buzzers (a noise) to notify when a payment is past due. Our customer was set up on auto-pay, and taking effect on her February 7th payment. Our customer’s January 14th payment was still past due.As a one-time goodwill gesture, we will credit her account to cover the January 14th payment. This is due to the wrong vehicle information being given to her on an insurance request form.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

February 11, 2016   Revdex.com   Re: Complaint # [redacted]   Ms. [redacted]   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On December 3, 2015, our customer entered into a Simple Interest...

Retail Installment Contract with DriveTime when she purchased a 2011 Mazda 2. At time of sale, our customer agreed to make 129 bi-weekly payments of $193.60 and one final payment of $193.04 beginning January 2, 2016. Attached you will find the Simple Interest Retail Installment Contract for your reference. DriveTime offers an auto pay option through a third party vendor as a convenience for our customers. In order to enroll, our customers must provide their bank account number and routing number to a DriveTime agent to enroll in the program. The auto pay service will automatically deduct our customer’s payments on the date scheduled. Our customer elected to enroll in the auto pay service at time of sale.     On December 31, 2015, our customer made a payment of $193.60 towards her account.     On January 2, 2016, a payment was drafted via auto pay from our customer’s bank account as scheduled. On January 5, 2016, this payment was returned as insufficient. As a result, a $15.00 non-sufficient fund fee was charged to our customer’s account.   On February 8, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would credit her account a total of $30.00 to clear the nonsufficient funds fee from January 5, 2016 and an additional $15.00 to bring the account to a current status.   We apologize for any confusion or inconvenience may have caused. As an additional good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.   Should you have any questions or concerns, please contact us by calling us at [redacted]
[redacted]   DriveTime Customer Relations

September 1, 2016   Revdex.com Ph. (602)...

212-2232 Fax (602) 263-0997   Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concern.   On August 25, 2016, as mentioned in our initial response, we spoke with our customer regarding her concerns. During that conversation, she stated that she was having transmission concerns, and could provide documentation to that effect. Our customer sent us her estimate via email. Attached you will find the transmission estimate for review.   On August 30, 2016, we contacted our customer to discuss the estimate. We advised that the estimate did not include any contact information for the repair facility that produced it, nor did it include any diagnostic information. In other words, the document does not state why the vehicle requires a transmission. She provided a phone number for the facility. She also stated that the vehicle would not go in reverse, and would not shift out of first gear.   That same day, we contacted the repair facility for more information. The individual we spoke with stated that they are a wrecking yard, and that the name listed on the invoice matches the name of an individual who does repair work out of the yard. The person we contacted had no knowledge of the estimate, and stated that he would ask the named individual to contact us.   Our customer has not provided us with the information required to make an informed decision regarding the nature of the issues with the vehicle. At this time, considering our customer’s dissatisfaction with our policies and procedures, we are willing to offer a settlement with the following terms:FULL RESPONSE ATTACHED

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On the date said of July 19,2014 I was informed that I was purchasing a 2011 Chevrolet Impla. All paper work indicated that the vehicle named was a 2011. I was given a VIN # to give to my insurance company that pulled us as a 2011, also the key tag on the keys stated 2011. I was under the impression that I was gettinf a 2011 Impla.On July 21 as stated in my complant, the beginning of my unsatisfation after I found out that they sold me the wrong car. I had to wait about two weeks constatly calling Drive Time to speak to their manager [redacted] who was extremly busy then informed he was off / out of town. Thats when I decided to contact the Corporate Office. I was informed to go back to the dealership where I purchase the car to find another vehicle are redo a contract for the 2008. I asked the manager [redacted] will they sell this vehicle for a lesser price since it was a 2008. He stated he will call Corprate and see what they say, they only took off a small portion of the price and lower my payment by (16) sixteen dollars. I then was not please so I ask for my car back as I was inform to by another dealership who advise me that my interest rate was extremly high 22.764% for a 2008 Impla. I then was inform my car was sold and I couldn't get it back . Drive Time told me I had  five days to return the vehicle, but I was unaware it was a 2011. So I felt like I had no other choice but to keep this car. I changed insurance companies and found out that the vehicle was in an accident three months before I purchases it so that [redacted] History Report was incorrect as well.If I was credited one payment as a goodwill gesture in September I wasn't informed and the reason I had not contacted Drive Time was because I had been in the hospital several times and was going another route to resolve my  concerns.So I am rejecting Drive Time response.
Regards,
[redacted]

January 21, 2016 Revdex.com Re: Complaint # [redacted] Dear Ms. [redacted] Thank you for bringing this matter to our attention. On February 20, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005 Ford Escape. Attached you...

will find the Simple Interest Retail Installment Contract for your reference. On January 11, 2016, at 121 days past due, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered. Please refer to page 3 of the Simple Interest Retail Installment Contract under “Default”: “You will be in default if you do not make any payment in full when such payment is due…. If you are in default… we may take back (repossess) the Vehicle.” On January 12, 2016, the vehicle was recovered. That same day, our customer contacted DriveTime in regard to redeeming the vehicle. At that time, we advised our customer we would process a loan modification to defer six payments to the end of her loan. Our customer was advised she would be responsible for paying the remainder of her past due balance, any fees associated with the recovery of the vehicle and any storage fees to be paid to the third-party recovery agent. On January 16, 2016, DriveTime contacted our customer and addressed her concerns. We advised that after further review, our customer was advised of all fees associated with the recovery of the vehicle. As a result, DriveTime is unable to assist our customer with the storage fees associated with the recovery of the vehicle. As a goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations Tell us why here...

July 9, 2014
[redacted]
Revdex.com
Ph. [redacted]
Fax [redacted]
Re: Complaint # [redacted]
Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On June 2, 2007,...

our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2004 [redacted]. Included you will find the Simple Interest Retail Installment Contract for your reference.
On November 11, 2009, our customer defaulted on the terms of her contract when she voluntarily surrender the vehicle to a DriveTime dealership. Typically, when a vehicle is voluntarily surrender it is sold at auction. The amount received at auction for the vehicle is deducted from our customer’s remaining loan balance. After the vehicle was sold at auction, our customer’s delinquent balance was $4,346.
Our loan advisors utilize a myriad of resources when attempting to assist our customers in bringing their account current. Obtaining past due payments quickly is the ultimate goal of our loan advisors. When we are unable to reach our customer through the direct contact information provided to us, we attempt to make contact with our customers via their references. As there is no "grace period" associated with the Simple Interest Retail Installment Contract, the purpose of keeping in contact is to prevent our customer from accruing additional interest charges, late fees, and possible repossession efforts. At no time do our loan advisors divulge account sensitive information to our customer’s references. We apologize for any inconvenience this course of action may have caused our customer.
After becoming aware of our customers’ concerns, DriveTime researched the manner in which we are reporting on her credit history. At that time, we were reporting accurately as a "voluntary repossession" to the three (3) major credit agencies.
On June 30, 2014, DriveTime contacted our customer to address her concerns. We informed her as a one-time courtesy, DriveTime would delete trade-line reporting to the three (3) major credit agencies. Drivetime also waived the delinquency balance of $4,346. Our customer agrees this course of action adequately addresses her issues, and we have come to an amicable resolution. Our customer was emailed the necessary documents, which detail the steps DriveTime has taken in regards to her credit reporting.
As a goodwill gesture, DriveTime has mailed our customer a $25 [redacted] gift card to her address on file.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted]
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 11, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Ford Focus. Attached you will find the Simple...

Interest Retail Installment Contract for your reference.  DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements and to comply with the Fair Credit Reporting Act. We apologize for any inconvenience to our customer. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements. We have begun to roll our updated credit reporting systems at this time. Reporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-60 days. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Dear Ms. Hill, On October 17, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2013 Jeep Patriot from DriveTime. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Our customer also opted to purchase the Guaranteed Auto Protection (GAP) administered by Aeverex. Attached is a copy of the Simple Interest Retail Installment Contract and GAP Installment Sale Contract/Loan/Lease Agreement Addendum, for your reference.   At the time of signing, DriveTime reviews each document with our customers and strives to ensure they understand what they are committing to do. By signing these documents, they are asserting that they have read and fully understand the terms enclosed. We encourage our customers to review all paperwork thoroughly before signing the contract. On page two of the Simple Interest Retail Installment Contract, under ‘Itemization of Amount Financed,’ is an itemized summary of fees, products, and services calculated into the financing of the vehicle.   Our customer agreed to make 147 bi-weekly payments of $237.87 and 1 final payment of $235.07, beginning November 15, 2014. Our customer was provided a payment schedule, outlining her payment due dates, attached for your reference.   On page 3 of the Contract, under subsection “Vehicle Insurance,” it states:   ‘You must insure yourself and us for the term of this Contract against loss of or damage to the Vehicle with a policy in the Buyer’s name. You must maintain comprehensive fire, theft and collision coverage, insuring the Vehicle in an amount acceptable to us, name us as loss payee and provide whatever evidence of insurance we request… You agree that if the insurance proceeds do not cover the amounts you still owe us, you will pay the difference. Whether or not the vehicle is insured, you will pay us all you owe under this Contract even if the vehicle is lost, damaged beyond repair, or destroyed.”   When purchasing a vehicle, DriveTime provides our customers with the option to purchase Creditor Placed Insurance Policy (CPI) coverage from Great American Insurance Group. The CPI policy coverage is a single-interest, physical damage insurance   protection policy for the vehicle, Bridgecrest’s collateral. The policy does not protect our customer’s interest or equity in the vehicle. At time of sale, our customer opted to purchase CPI policy coverage. DriveTime does not include, or disclose to our customers, that the CPI policy coverage is included in the financing of the vehicle. Attached you will

That same day, our customer contacted DriveTime with warranty concerns. She stated that she was currently no longer eligible for warranty coverage due to driving over the allotted mileage and inquired about options for repair assistance. If this is in fact the case, our customer has driven the...

vehicle over 50,000 miles in slightly more than 18 months.   In her complaint, our customer also indicates she is a sales person and is using the vehicle to travel the state of Mississippi for her job.  The Retail Installment Contract is clear that the vehicle is not to be used for business purposes.   Furthermore, our customer stated that the vehicle was currently at the repair facility and had been diagnosed for a catalytic convertor. We encouraged her to provide us with the diagnosis, and any repair expense receipts she wished for us to review.   On page 1 of the Vehicle Service Contract, it specifies the coverage as follows:   “This coverage terminates upon the following, which occurs first: (1) when the mileage of Your Vehicle, as measured from the current odometer, reached the Miles limit identified in Term of Contract (50,000 Miles)…”   At this time, we are currently unable to determine our customer’s odometer mileage and therefore cannot determine her eligibility for coverage per the Vehicle Service Contract.   DriveTime has made several unsuccessful attempts to contact our customer and further address her concerns. Attempts to reach her have been unsuccessful but will continue in an attempt to reach an amicable resolution. On June 29, 2016, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. Please see the attached PDF for the full response.

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn July 23, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 GMC Acadia. Our customer’s vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty for your reference.DriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment Contracts. To participate in the Vehicle Return Program, our customers must return the vehicle to the dealership where they purchased within five calendar days. Attached is the Retail Purchase Agreement for your review.On July 27, 2015, the third business day after purchase, a repair facility filed a claim with Aeverex for an engine control module. Aeverex approved these repairs in full under the terms of the DriveCare Limited Warranty.On July 28, 2015, our customer contacted DriveTime about her mechanical concerns. She inquired into options for returning the vehicle and receiving assistance for out-of-pocket expenses she had paid for a battery. We informed our customer the process for utilizing the Vehicle Return Program and advised her we would review her out-of-pocket receipts for reimbursement. Our customer then returned the vehicle to DriveTime and terminated her Simple Interest Retail Installment Contract.On July 29, 2015, we issued our customer a reimbursement check for $181.54 for the battery that she had purchased.On August 11, 2015, our customer contacted DriveTime’s Customer Relations Department about the refund for her down payment. She verified that the refund for the battery had been received; however she had still not received the refund for her down payment. We confirmed that our customer had used a debit card to make her down payment. Page 2 of the Retail Purchase Agreement explains the refund timeframe of the Vehicle Return Program as follows:"If I paid my down payment by check or debit card, you will pay me and/or return my trade in by… 15 business days after my purchase of the vehicle."We informed our customer that we would have this check cut in house and shipped priority overnight via Federal Express.On August 13, 2015, we contacted our customer to notify her that the check had been cut and shipped. We advised her that the check was expected to arrive at the DriveTime dealership where she purchased the following day.On August 15, 2015, the check was delivered to the dealership and our customer retrieved it. We contacted our customer and determined she was satisfied with this resolution. We ended our correspondence on amicable terms.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

For full response, please see attached. On December 5, 2017, following the recovery of our customer’s vehicle, she contacted us to locate her personal belongings. At this time, we explained what would be required to reinstate the vehicle. We informed her of the full past due amount $1,738 which was actually reduced from the total of $1,744.80 as outlined on the attached letter sent to our customer on December 5, 2017. We explained we would be willing to offer to reinstate the vehicle for a reduced amount if she satisfies three bi-weekly payments plus the repossession fee totaling $964.00. Furthermore, we explained we would be willing to hold the vehicle at the recovery vendor for seven days if she was able to satisfy a payment of $376.00 this same day. We explained, should our customer choose to reinstate the vehicle, her payments would change to a monthly frequency of $408.18. Our customer informed us she would prefer to just receive the location of her personal belongings. We provided this information and the call was ended amicably.   We have reviewed the interactions documented with our customer and are unable to locate a time or date when she was informed the account was 180 days past due. Our customer’s account entered into a charge off status as of December 1, 2017 when the account was 126 days past due. After the account entered this status, the account delinquency is no longer tracked by days past due as the full balance is requested to be satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On Saturday December 6,2014 I talk to Jerry the General Manager on [redacted]. He advised me that I could return the vehicle after asking him twice. That same day the car would not move. On Monday I informed DriveTime that I did not feel comfortable as a customer getting back in a car that was on recall which nobody seemed to car about. I  basically had to get out of professional character for DriveTime to do everything they had done for  me. From towing to giving me a credit to my account. Everything was very unprofessional on their behalf. From doing my research recall cars are not to be sold on the car lot. And I was sold a recalled car. 
Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On May 8, 2012, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2004 Mazda 6. Included you will find the Simple Interest Retail...

Installment Contract for your reference.
On July 24, 2014, we contacted our customer and came to an amicable resolution. At this time, DriveTime has offered the following resolution:
DriveTime agrees to:
- Delete trade line from all three (3) major Credit Bureau reporting agencies
- Waive deficiency balance of $11,537.79.
In exchange, Customer agrees to:
- To a Full Settlement and Release of Claims.
- Release possession of vehicle to DriveTime.
As a goodwill gesture, DriveTime has mailed a $25 [redacted] gift card to our customer’s address on file.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted]
DriveTime
Customer Relations

Re: Complaint #[redacted] To Whom It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On January 11, 2016, DriveTime contacted our customer in an attempt to address her concerns and reach an amicable resolution. DriveTime advised her to arrange transport of the vehicle to an Original Equipment Manufacturer (OEM) for further diagnostic, as the previous repair facility was unable to repair the mechanical concerns on the vehicle. DriveTime advised our customer that we would make an exception and cover one (1) hour of diagnostic fees and authorize the repairs needed on the vehicle at the OEM. In exchange, our customer would need to make a payment to DriveTime, in the amount of $1,247.92, and cure the past due balance on the account. Our customer was not satisfied with DriveTime’s offer for assistance. On January 13, 2016, DriveTime contacted our customer again in efforts to come to an amicable resolutions with our customer. Our customer stated that she no longer wanted the vehicle and would not be curing the past due balance on the account. If Ms. [redacted] opts to abandon the vehicle at the repair facility, DriveTime will proceed with its contractual option to recover the vehicle. DriveTime will not pursue any deficiencies owed to us by Ms. [redacted] and there will be no adverse credit reporting. Without any further information, DriveTime is still unable to refund our customer the down payment placed on the vehicle as this will be retained for use of the vehicle. We apologize for any confusion or inconvenience this matter may have caused. We encourage our customer to contact our Customer Relations Department at [redacted] for further assistance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Continued… (Full version provided to the Revdex.com)

March 3, 2016   Jasmine Hill Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997    Re: Complaint # [redacted]   Dear Ms. Hill,     Thank you for bringing this matter to our attention. We appreciate the opportunity to address our non-customer’s concerns.  ...

On October 25, 2015, DriveTime hosted the DriveTime Kids in Need 5k Fun Run in a total of 48 events nationwide. DriveTime sponsored 133 children with medical needs across the country to assist the families in need. The totality of donations exceeded $230,000 for this cause.   After the collection of all donations were received, DriveTime began to mail out checks to the 131 sponsored children’s families. In this case, DriveTime did not have an updated address to send the check.   On March 1, 2016, DriveTime sent our customer a check for the charity funds received as agreed upon.   As an additional good-will gesture, DriveTime has sent a $25 American Express Gift Card to the address on file.   Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely,   Justin M. DriveTime Customer Relations Department