DSW

Hello [redacted] , Thank you for contacting DSWWe apologize for the condition of your Nike purchase from your local DSW storeAt this time we would like to forward this concern to the stores Regional managerWould you be able to provide us with the store associate that assisted you while attempting to return the defective product?Sincerely, Andria HDSW, Inc

Hello [redacted] Thank you for contacting DSWWe sincerely apologize for the inconvenience and miscommunication of your replacement order [redacted] The Nike Zoom Winflo Lightweight Running shoe is only available to ship standard which is 4-business daysWe apologize that this was failed to be properly communicated to your initially when placing your orderOur records indicate that your replacement order [redacted] has been delivered as of Saturday, March 12, by your local post officePlease let us know if you have failed to receive this orderWe would also like to issue a $Rewards certificate to your account and extend your free 2nd business day shipping to your next purchase with usAgain, we sincerely apologize for the inconvenience and this matterWe appreciate you taking the time to provide us with this feedback and hope to be able to better assist you in the futureThank you for being a DSW Rewards member and have a good daySincerely, Andria H***

Hello Mr [redacted] , Thank you for contacting DSWWe sincerely apologize for any inconvenience surrounding your recent in-store piorder # [redacted] With our in-store piprocess we off our customers two options for their convenienceIf the item is available for same day pick up in a location near you, it will state "Piin hours." If the item is not available for same day pick up it will only allow the item to be shipped with our 4-business day shippingAfter reviewing order # [redacted] it appears that this order was placed with having the item shipped to the Warrensville Heights, OH DSW location within 4-business daysOur records also show that you called and requested to have order # [redacted] cancelled on 02/05/at 10:a.mESTThis order was cancelled per your request as of 02/05/1:p.mESTAs previously advised by our representatives the original pre-authorization from when you placed the order will take 3-business days to fall offIf you are still seeing this pending authorization, please let us know so we can further look into this matterAt this time we are more than happy to issue a $Rewards certificate for any miscommunication with our in-store piprocessThank you for being a DSW Rewards member and have a good daySincerely, Andria H***, DSW Inc

Hello ***, Thank you for contacting DSWWe apologize for the inconvenience surrounding order # [redacted] and for the longer than usual hold timeWe have been extremely busy here at DSW and hope to answer all of our customer inquiries in a timely mannerAs for your order # [redacted] it appears that our Online Risk Department needed to speak with you for additional authorization, before the order could be releasedWe are showing that you reached out to a representative on and the order was cancelledYour initial pending authorization of $will fall off within 3-business daysIf you would like to attempt to purchase this item again, we will be happy honor your $in discounts on a new orderAgain, we apologize for any inconvenience, thank you for contacting DSW and have a good eveningSincerely, Andria HDSW, Inc

Thank you for getting back to meI'm not an account member with dsw noThis was a credit due back to me and I have not receivedThis was for the store that was located at the west hills ca I believe the zip code was This store is closed now and has been for a while and I have tried following up for a long time on this I would appreciate if you can email or mail the gift card I still haven't received Thank you for all your help Thank you for getting back to me

Hello ***, We sincerely apologize for any inconvenience surrounding your recent order # [redacted] At this time, after review of the images provided of the Minnetonka Rainelle Flat Sandal in size 7m/brown, a full refund of $has been issuedThis refund was issued back to your MasterCard, ending in *** as of 10/12/Please allow 3-business days for this credit to reflect on your accountWe are showing that a seperate credit of $was also issued back on 09/23/to your MasterCard, ending in ***A total refund of $was issued back for the original cost of this itemAt this time DSW is not requiring you to return the original itemIf you would like to re-purchase the item, DSW will honor your original $promotional offerUnfortunately, at this time DSW cannot cover the shipping charges incurred for overseas shipping, as DSW only ships directly within the United StatesAgain, we apologize for any inconvenience in this matterThank you for being a Premier Rewards member and have a good daySincerely, Andria H***DSW, Inc

Hello [redacted] Thank you for contacting DSW IncWe sincerely apologize for the inconvenience you have encountered, surrounding your order [redacted] After further looking into the tracking with FedEx for your package it appears it was Returned to Shipper, due to an unknown recipientAt this time our records indicate that we have received all four items back to our Columbus, OHFulfillment Center as of A refund of $was issued back to your [redacted] , ending in [redacted] AS OF Our returns department will automatically deduct $plus tax for a return shipping fee, unless other wise noted, we apologize for the initial miscommunication with your refundIt appears that on you called and spoke with a representative who refunded you the difference owed of $to your [redacted] , ending in ***This is a total refund of $135.47, which was the original amount of purchaseAt this time we would be more than happy to send out a pair of shoes from your original order at no additional cost to youPlease be advised that the Michael Antonio Lucky Sandal in size 7M and nude, is currently sold outThe other remaining items on your order are still available to purchaseWe would also be happy to honor expedited shipping on this no charge orderYour original $discount applied to the order can be honored on a future purchase with DSWYou are able to chat, email or respond through the Revdex.com the item that you wish to have sent out to you at no additional costAgain, we sincerely apologize for the inconvenience you have encounteredIf there is anything else we can assist you with, please do not hesitate to contact usThank you for being a Rewards member and have a good daySincerely, Andria H [redacted] ***

Please see attached---------- Forwarded message ----------From: [redacted] ***< [redacted] >Date: Fri, Dec 18, at 3:PMSubject: Complaint ID [redacted] To: [redacted] Attached is a Pic of customer's invoice-Customer dropped off car with "Running Issues" (IE "won't start")Customer stated that he "thinks it may be a bad fuel pump".Let me step out and better explain "who we are" at Lsxkilr Custom C***brationsWe are NOT a general repair shop! Our customers know this, and we make this known to new customers that come inWe ARE a "Performance Shop"We **dify vehicles for better Performance (in short)So, we charge a higher labor rate than **stOur Labor rate is $100/hr an it is in print throughout the shop, and on the sheet the customer fills out with their info[redacted] wanted us to initially diagnose his car, in which we didWhat we found were NUMEROUS issues [redacted] expressed verbally to us, that he needed to keep his bill at the $areaSo we did the best we could to get his car to a running state on the a**unt of **ney he wanted to spendWe verbally expressed to him our concerns with the additional issues that needed to be resolved, and offered advise and course of action to remedy those issues [redacted] pickhis car (IE drove it away) from our shop, post work we performedThe Next day he calls and expresses issues with the car**st are the issues we did NOT fix (nor charge to fix), and are the issues we told him he needed to fixHe wanted us to look over the car again, and I told him to bring it in and we will check out the work we performedHe wanted us to provide transportWe have not/do not provide or express that we will/would provide any transportation of vehiclesSo, [redacted] brings the vehicle to the shop and drops it off "after hours"The next **rning we go out to check the carThe car started and ran, all the parts we replaced tested goodSo we shut the car off, to give it time to cool, so we may re-test after a few hours.A few hours later [redacted] ***'s "Brother" calls usDoesn't even let us speak, just kept rambling on and started cursing and be belligerentAt one point I tried to interject and state "If you don't let me talk, I cant explain to you"After the continual belligerence and cursing from him, I stated to him: "we are done conducting business, come pick the car up"I then hung up the phone [redacted] came in, picked up his keys and went out and started his carHe let the car run for 1-2min while he had the hood upHe then shut the hood, shut off the car, and towed it out of the parking lot.So in short, we performed the work we were paid to doWe gave him back his old parts (IE the BAD/INCORRECT MAF that came off the car, We even gave him back the spark plugs we had changed out)[redacted] (& his "Brother") wanted/want something for nothingWe will not have customers be belligerent, and cursing at usSo we have concluded our business with [redacted] ***, no further work or compensation will be given, and we wish him the best of luck.Thanks, [redacted] ***LSXkilr Custom C***brationsCornell AveBonner Springs, KS 66012###-###-####

Hello ***, Thank you for contacting DSWWe apologize for any miscommunication surrounding order # [redacted] Our Returns Department received your return of the Wanted-Gunner Oxford in 7.5m/blue on When orders are received in the Returns Department, an automated email is sent confirming DSW has received the item(s) backA refund of $was issued back to your Discover, ending in [redacted] on and refund of $for the return shipping was refunded on DSW's exchange process is to refund the original item being returned and process the exchange item as a brand new orderThis exchange process can take 10-days to completeThis will appear as a credit for the returned item, then a new charge for the new item being sent outWe did attempt to process your exchange on 10.19.2017, but we were unable to process this exchange as the original form of payment was not approvedWe apologize that no communication was sent making you aware that a new form of payment was needed to complete the exchange request.We have attached correspondences between you and our Social Media team, stating that you no longer wanted the exchange processedThis is why the exchange was not processed, as we were making sure to follow your instructionsAt this time the Wanted-Gunner Oxford is no longer available in the size 6.5m/blueWe do have the grey available in a size 6.5m if you are interested in these item, we would be happy to send these to you and honor our Cyber Monday promotion of 25% and honor free next business day shippingPlease let us know if you would like this in exchange as there is limited quantity available for your requested sizeWe look forward to further assisting you with this mannerSincerely, Andria HDSW Inc

Hello [redacted] Thank you for contacting DSWWe apologize for any inconvenience surrounding your recent order [redacted] We are currently taking a look into your order, can you please confirm what address and you had the order shipped to? We look forward to further assisting you with this matterSincerely, [redacted] ***

Hello [redacted] , Thank you for contacting DSW IncWe sincerely apologize for the inconvenience surrounding your recent in-store piorder [redacted] We have issued a refund of $to your Visa, ending in ***Please allow 3-business days to see this posted to your accountWe have also noted your order for free 2nd business day shipping and $off your next online purchase with usIf there is anything else we can assist you with, please do not hesitate to contact usThank you and have a great day Shoe Lover!Sincerely, [redacted] ***, DSW Inc

We sincerely apologize for the inconvenience surrounding your recent order # [redacted] It appears that your package has been received back to our Columbus, OHFulfillment Center as of 10/09/A full refund of $was issued back to your American Express, ending in as of 10/09/ Please allow 3-business days for this refund to post to your account We sincerely apologize for any inconveniece surrounding this matterWe are unable to determine exactly why [redacted] returned your package to shipper, as your tracking # [redacted] shows your item as being deliveredAt this time your original form of payment has been refunded, and we would be happy to place a new order for you with our $Columbus Day promotion and our free gift with purchase "Autumn" toteAgain, we sincerely apologize for any inconvenience in this matter, and look forward to further serving you in the futurePlease let us know how we may further assist you with this matter

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

Hello ***, We have collaborated with our Canoga Park, CA store team and unfortunately they have no record or needing to issue a $DSW gift cardHowever, we hate to disappoint our Shoe Lovers, and have agreed to issue out a $DSW gift card for any inconvenience you experienced back in Please provide us with a good mailing address to have this issued out to you, or if you prefer we can send it electronically to any email address you provideSincerely, Andria H***DSW, Inc

Thank you for contacting DSWWe sincerely apologize for your experience in our Dayton, OH DSW storeWe value your feedback and have forwarded your concern to the District and Regional managers of this locationThey will be in contact with your further regarding this concernThank you for being a DSW Rewards member and have a good daySincerely, Andria H***DSW, Inc

I reviewed the response made by the business in reference to complaint ID [redacted] , and accept their response to supplement the item I did not receive with a different itemI will find the matter closed once I receive the item.DSW Representative needs to let me know of any next steps to proceed with their replacement offer

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI would also like to say that it is not necessary for them to give me a $creditIf there is a way to let them know that all I wantedwas for someone to respond to me, and they have done so and are going to fix the original issue Regards, [redacted]

Hello ***, We apologize for any inconvenience surrounding your recent purchase with DSWIf you are a DSW Rewards member, please provide us with a valid telephone number associated with your account, so we can further investigate this purchaseIf this purchase was made online that the discount was to be applied to, please provide us with your DSW order numberPlease provide us with the DSW store you are referring to as no longer being in business., so we can further look into this store, as DSW currently has stores open nationwide throughout the United StatesUnfortunately, our records are not bringing up any information under your first name, last name, and zip codeWe look forward to further assisting you with this matterSincerely, Andria H***DSW, Inc

Hello ***, Thank you for contacting DSWWe apologize for the inconvenience surrounding your recent order # [redacted] The good news is we have placed you on our reserve list for the Weekender Tote to be sent to you with the next shipmentThis will typically take 2-weeks, once your free order has been placed, you will receive an email confirmation with tracking detailsTo ensure you always receive our great gift with purchases, please make sure you are adding the item to your shopping bag first, then applying the code at check-out to make the item freeMany of our customers are only placing the code at check-out and not adding the actual product to their shopping bagThis would be why the bag was not initially included with your orderWe understand how frustrating it can be to reach a representative as we have been experiencing higher than call and chat volumesWe have issued a $Reward to your VIP Rewards account to become valid on We appreciate your feedback and hope to better serve you in the futureThank you for being a VIP Gold member and have a good daySincerely, Andria HDSW, Inc

Thank you for contacting DSWWe apologize for the inconvenience surrounding your orders [redacted] and [redacted] We show initially order [redacted] was placed on and marked by the local Post Office as delivered on Our records indicate that a lost package claim was submitted for order [redacted] on and order was placed as a replacement orderUSPS tracking shows order [redacted] being delivered as of to the following address: [redacted] *** [redacted] *** [redacted] As previously stated with your phone interactions on with multiple supervisor we were unable to issue a second lost package claimWe are unable to determine where the issue is occurring between your local Post Office and office with the delivery of your packagesWe have issued a full refund for $to your Visa, ending in Please allow 3-business days to see this credit reflect on your accountWe would also like to place a new order for the same item at no additional chargePlease provide us with a new shipping address to ensure the items are deliveredAgain, we apologize for the inconvenience in this matter and appreciate your feedbackThank you for being a DSW Rewards member and have a good daySincerely, Andria H