DSW

Hello [redacted] ***, Thank you for contacting DSWWe apologize for any inconvenience surrounding your DSW Gift CardWould you please be able to provide the DSW Gift Card number, so we can look further into this for you?Sincerely, Andria HDSW, Inc

Hello [redacted] ***, Thank you for contacting DSWWe sincerely apologize for any inconvenience surrounding your shopping with DSWWe are showing an in-store purchase for three children shoes in your local North Olmstead, OH DSW store on We are not showing an in-store online order placed on as statedIf you happen to have this order # we will be happy to look further into your inquiry from We did however, locate an in-store order # [redacted] placed on for a pair of Totes-Dana Toddler & Youth Snow Boot in a size 5/blackOur records indicate that you called and spoke to a representative on for an update on the tracking of this orderOn DSW declared your order # [redacted] a lost package and a refund of $was issued back to your Visa, ending in ***, as this was the purchase price for the orderPlease see reference # to provide your bank with to release the refund if you are not showing this on bank statementDSW reference # [redacted] issued refund of $on As for the merchandise arriving to your residence in March of 2018, we sincerely apologize for this confusionInitially, when you inquired about the package in December of 2017, DSW was unable to locate further tracking information, therefore deeming it "lost"Even looking into the tracking number present date, it still doesn't provide an updateYour shopping experience has not met DSW's standards of what we want our customers to experienceWe have issued out a $Rewards certificate that can used in store or online beginning As for the merchandise you finally received, please feel welcome to keep this product, or if you wish we can schedule a FedEx pito retrieve the itemAgain, we apologize and hope to better assist you in the futureThank you for being a DSW Rewards member and have a good daySincerely, Andria HDSW, Inc

Hello ***, Thank you for contacting DSWWe sincerely apologize for the delay in receiving your $bonus DSW Gift Card for purchasing a $ DSW Gift Card on with order [redacted] We are showing that you also purchased a $DSW Gift Card in store on and was issued a $bonus DSW Gift Card, ending in ***I am not showing that an electronic gift card was issued for your $DSW Gift Card order # [redacted] At this time, I have issued a new DSW Gift Card for $and will arrive in 5-days through the [redacted] to your billing address on file with your Rewards accountI have also sent you a seperate email with the gift card number and PIN, to be used in-store or online at your convenienceWe hate to disappoint our Shoe Lovers and have also issued a $Rewards certificate, that will become availabe on If there is anything else we can do to assist you, please do not hesitate to contact usThank you for being a DSW Rewards member and have a great day!Sincerely, Andria H***DSW Inc

Hello [redacted] , Thank you for contacting DSW IncWe apologize for the delay in the delivery of your DSW e-Gift Card order [redacted] Our records indicate that the e-gift card was purchased with the following two DSW Gift Cards: [redacted] and [redacted] Unfortunately, our system is unable to process DSW Gift Card orders paid for with another DSW Gift CardThe system has blocked this order from being processedWe are showing that the two DSW Gift Cards used for initial payment have the original $available on themIf you would like, we can transfer these funds to a new DSW Gift Card and mail them to your physical addressWe can also email you a copy of the gift card number and PIN to forward to the appropriate party to use for immediate online useWe look forward to further assisting you with this matterSincerely, Andria H***, DSW Inc

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

Hello [redacted] , Thank you for contact DSWWe apologize for the inconvenience surrounding the unauthorized credit card activity with order [redacted] After speaking with our On-Line Risk Team we have issued a full refund of $to your Visa, ending in ***Please allow 3-business to see this credit reflect on your accountPlease know that DSW takes the security of our customers very seriously and have the appropriate security measures set in place to prevent unauthorized credit card useWe apologize this was not adequately demonstrated in your experienceWe hope to better serve in the futureSincerely, Andria H DSW, Inc

I accept this reply , but I wanted to reply back with my email so you can send me the gift certificate of $pleaseMy email is [redacted] @hotmail.comThank you so much for resolving this!

[redacted] We apologize for the inconvenience surrounding the history of your orders with DSWWe are showing you have contacted us in regard to order number [redacted] as the package was never receivedThis package was showing delivered by your local Post OfficeDSW is unable to issue more than one lost package claim per customer, and it appears that a lost package claim had previously been issued on for order number [redacted] This refund was posted to a DSW Gift Card as the original form of payment was no longer valid, per your requestThe amount of $was posted to DSW Gift Card, ending in ***In regard to order [redacted] we are able to extend a final lost package claim for a refund of $as this was the total amount of the order purchasedThis refund is being posted to the original DSW Gift Card usedIf you no longer have access to the gift card ending in ***, please let us know and we can issue a new oneIn the future we suggest sending your orders to an alternate location or you are able to ship your orders to any local DSW storeAll future lost package claims will need to be disputed with your credit card companyAgain, we apologize for any inconvenience in this matterThank you for being a DSW Rewards member and have a good day*There was a remaining balance of $on the gift card prior to the credit being posted

This email with order number is the written documentation from DSW in regards to my order, shipping, and payment termsI will follow up if I hear anything from DSW directly, as I have attempted to reach them several times through email and phone

yes I I did finally thank you I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meMany Thanks for your attention and follow up on this matter Regards, [redacted]

Hello [redacted] , Thank you for contacting DSW IncWe apologize for any miscommunication in regard to the DSW Dollars promotion and your order [redacted] We are showing that order [redacted] was placed on in the amount of $We appreciate your feedback for our Marketing Department in regard to the wording on the promotional offerWe have issued out a $DSW Gift Card via USPS as of Please allow 5-days to receive this, we have also sent a separate email with the gift card number and PIN to be redeemed in-store or onlineIf there is anything else we can assist you with, please do not hesitate to contact usThank you for being a DSW Rewards member and have a good daySincerely,Andria H***DSW, INC

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted] ***

Hello [redacted] Thank you for contacting DSWWe apologize for any miscommunication surrounding your order [redacted] placed on According to the order, we show that it was cancelled on The pending authorization of $on your Visa, ending in [redacted] would have been removed within 3-business days of this cancellationDue to the order being cancelled, there was no true charge to your credit card as the payment was only authorized prior to pick-upOur records indicate that you did purchase the GC Shoes Sunday Flat in 11m/tan on in the storeThe item was $in the store and your $Rewards certificate was applied towards itWe have submitted a request for the $credit to be issued back to your Visa, ending in ***The additonal discount applied was a tier offer of $off by spending $The item you purchased to not qualify for the additonal $offHowever, we are happy to extend this offer to you againWe have issued $to your Rewards account to be used on your next in-store or online purchaseThis wil become valid next Monday, November 7, If you have any additonal concerns in regard to this matter, please do not hesistate to contact usThank you for being a DSW Rewards member and have a good daySincerely, Andria H***

I did not realize that the business responded to the complaint My gift card number is [redacted] PIN *** DSW shoes was contacted on February 11, regarding the request for the cashout of the gift card as well.Thank you for your attention

Thank you for contacting DSWWe sincerely apologize for the inconvenience surrounding your order [redacted] and the extended hold time you experienced in reaching a representativeFor the security of our customers orders can be randomly held for additional authorization prior to being shipped out When orders are placed a pre-authorization is placed on the form of payment and the charge is not finalized until the order has been shippedWe apologize for the delay of notification from our Research Department in regard to the "hold" placed on your orderIt appears that you have spoken with a member of the Research Team as of and your shipping was upgraded to next business day for a confirmed delivery as of We hate to disappoint our Shoe Lovers and value you as a Rewards memberWe have issued a $Rewards certificate to use on a future order which will become valid on Monday, June 13, If there is anything else we can assist you please do not hesitate to contact usThank you for being a DSW Rewards member and have a good daySincerely, Andria H***, DSW Inc

Hello,Sorry I did not get back to you, but yes, the matter was resolved and I was very satisfied with the quick response garnered through the BBB of Central Ohio.consumer complaint # [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, [redacted]

Hello ***, Thank you for contacting DSWWe sincerely apologize for the inconvenience you experienced in your local DSW storeOur records indicate that you reached out to our Facebook and your credit card was refunded $as of We also have cleared all information from the Rewards account as requestedPlease let us know if there is anything else we can assist you withSincerely, Andria H***, DSW Inc