DSW

nothing was resolvedI do not have the name of the associateI also reached out to customer serviceThe store was at the Burns park mallPlease tell me how we can resolve this issue and I can get a credit to purchase new shoes

Hello ***, Thank you for providing your DSW Gift Card informationAt this time we are unable to reissue the $back to the original gift cardHowever, we are happy to honor $off of your next purchaseTo redeem this offer, please call and place your order with a representative at ###-###-####Your account will be noted with this arrangementYou can also shop in your local DSW store and have the cashier contact our shoephoria! Center Customer Service and they will be happy to assist the cashier with your in-store purchasePlease reference Rewards account #[redacted] Sincerely, Andria HDSW, Inc

Hello [redacted] , Thank you for contacting DSWWe sincerely apologize for your experience in your local DSW storeWe are more than happy to issue two $DSW Gift Cards for you and your husbandWe also would like to notify the store directly in regard to your experience with cashierCould you please provide us with the store location you attempted to redeem the Quikly promotion at? We are also unable to locate a DSW Rewards membership under the information provided to the Revdex.comIf you are a current DSW Rewards member could you please provide us with your Rewards member number or phone number associated with the account? We will forward this experience to the stores Regional and District managers who will be able to follow up directly with youPlease allow 7-days to receive the gift cards through your local Post OfficeAgain, we apologize for the inconvenience in this matter and we appreciate you taking the time to bring this to our attentionSincerely, Andria H***, DSW Inc

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you, I appreciate thatMy experience was at the St Johns town center location in Jacksonville FloridaI am not a member of the rewards program

Hello ***, Thank you for contacting DSWWe apologize for the inconvenience surrounding your email for $off your purchaseWe hate to disappoint our customers and have issued a new $Rewards that will become available for use on Please let us know if there is anything else we can assist you withThank you for being a Rewards member and have a good daySincerely, Andria H.DSW, Inc

Hello [redacted] , Thank you for contacting DSWWe sincerely apologize for the inconvenience surrounding your recent order [redacted] After further review of your order, we do show that the original authorization placed on 04/02/was for the disputed amount of $We have issued a credit of $back to your PayPal accountPlease allow 3-business days to see this credit post back to your accountWe hate to disappoint our Shoe Lovers, so we have issued enough points to have a $Rewards certificate issued outThis will become available for use on Monday, April 10,Please let us know if there is anything else we can assist you withThank you for being a DSW Rewards member and have a good daySincerely, Andria H***DSW Inc

Hello [redacted] , Thank you for contacting DSWWe apologize for the inconvenience surrounding order # [redacted] It appears that the items that were deemed "undelivered" were being shipped from a location that can use FedEx Home DeliveryWe have issued a refund of $on and remaining refund owed of $as of 3.26.18, please allow 3-business days for this to postYou also had $worth of discounts on the items that were returned, we will be happy to honor these on a future in-store or online purchaseYour account has been notated with these detailsIf there is anything else we can assist you with, please do not hesitate to contact usThank you for being a Rewards member and have a good daySincerely, Andria HDSW, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

Hello [redacted] , Thank you for contacting DSWWe sincerely apologize for the inconvenience surrounding your recent order # [redacted] At this time DSW would be happy to honor your original purchase price of $13.71, for the cancelled Aldo Freasa Ballet Flat in 7.5m/cognac If you find a comparable item within that original $price range, we will be happy to honor this price againYour account has been noted and any representative you speak will be able to assist you in placing this orderDSW takes pride in our customers being able to get great fashion at low pricesWe appreciate you providing us with this feedback and also appreciate you allowing us to rectify this situation for youAgain, we apologize for any inconvenience in this matterThank you for being a valued DSW Rewards member and have a good daySincerely, Andria H [redacted] DSW, Inc

Hello Mr [redacted] , We apologize for any inconvenience surrounding order # [redacted] As discussed via our chat customer service on and these representatives were showing record of a previous shipping error claim for the exact same situation, issued back for order # [redacted] Typically, we only issue a one-time refund for handling disputes, any future disputes for the same error will need to disputed with your financial institutionHowever, we will extend another missing package claim for order # [redacted] The refund amount of $has been issued to your Visa, ending in ***Please allow 3-business days for this to reflect on your accountPlease note, that any future missing package claims will need to be formerly disputed with your financial institution for resolutionThank you and have a good daySincerely, Andria H [redacted] ***