Dumpster Rental

Customer called on 7/*/for removalThat same day within minutes, we contacted DS Disposal who delivered this dumpster for us to customer to tell them to remove this dumpsterThis is now on DS Disposal as we did ok the dumpster to be removed

Had quoit ended up paying $plus for equipment they are liesers took days to get dumpsters at a time had

Customer called on 5/ [redacted] to have a dumpster delivered on 5/**Customer was sent the invoice, terms and conditions the day the order was placedCustomer opened, but never signed them.On the documents, it does state that we do not automatically remove the dumpster, that the customer does need to call in for a removalCustomer called 7/ [redacted] for the FIRST time to have the dumpster removedAt this point, she did speak with Tony who offered a discount on the rent, and customer said they would sign and call back with updated paymentCustomer then did not call back until 7/**, when they spoke to Nicole, who explained they needed to sign first before removing the dumpster, customes said they would signCustomer then called back on 7/ [redacted] and spoke with Blake (the owner of the company) who said he would discount the rental down more, they just needed to sign the documentsCustomer said they would call back after they sign with the credit card for payment of the rental feesCustomer has not signed, or called back with updated payment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The company is not being truthful about the delivery date for the dumpsterThe delivery date was always the [redacted] of March because myself , my fiance, and my dad all had that day and only that day off to clean up trash at an address miles from where we liveThis information was conveyed to the original order representativeThere are seven people in my house hold and part of this project that were aware of the delivery date agreeded upon originallyThe company upon having mechanical issues with their one truck tried to change the delivery to Tuesday the [redacted] which I advised would not be possibleThey refused us a refund due to their problems of mechanical failureHowever we are not paying for a service not rendered on the ***.Their own supervisor advised if a dumpster did not get to our address of delivery on Monday we would get a full refund Supposedly these conversations are recorded I called twice on Friday the [redacted] , five times on Monday the [redacted] and once on Tuesday the ***....even my contractor talked with the driver on TuesdayThey have no signed documents because I never signed them nor did my fianceThey have multiple complains just like this on their websiteWish I had read them first.Taking money for no service is fraudulent activity [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

this is not a customer of ours

hello [redacted] , you ordered on 10/ [redacted] we called you twice to sign the invoice and terms conds and called you another 2xs after you received the dumpster You even opened the email on the same date 10/ [redacted] at 1:pm and in our email it clearly states in blue and red colors that BY SIGNING ABOVE YOU ARE AGREEING TO ALL TERMS AND PRICINGREMEMBER, WE DON’T AUTOMATICALLY PICK UP YOUR DUMPSTER, YOU MUST CALL OR EMAIL US FOR ANY AND ALL ACTIVITY

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is right on several accounts, but incorrect on a few others. The order was placed on that date, the dumpster was received on that date. I was sent the invoice and terms and conditions which I opened and signed on 3/*/2016, a couple days after the dumpster was delivered. When I read the terms and conditions that's when I called the company and tried to rectify the situation. They again told me that the 7 days was applicable that if I had it emptied the 7 days would start over. The exception that the business is referring to is the one I understood the first time I called, when I called the second time the exception was not listed on the terms and conditions. This is what I wanted and they wouldn't oblige. As far as the dumpster goes, it was not removed from our property until this morning at 08:33. I will add the picture of the dumpster still sitting on my property. If they have the weight ticket with the date of yesterday I would love to see it. Yes, it is true that the dumpster was used as the second it arrived we threw trash in the dumpster. I will pay for the use of it. Sincerely, [redacted]

I rented a dumpster on Monday, to be delivered on Tuesday they told me it would be there between and a.mthey never delivered it until Wednesday at 3:They charge my credit cardThen before they would pick it up the dumpster they email me paperwork that I had a sign stating what could and couldn't go in the dumpsterThat was on the [redacted] of MarchIt is now the [redacted] of April and they still haven't picked up the dumpster and don't know when they'll be able toI asked to talk to the owner of the company they said the boss is never there and they wouldn't let me talk to him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Could you please keep the case opened until I the dumpster is removed because they did that in the past they told me to pay and then they change their mindPlease leave it open until Tuesday Sincerely, [redacted] ***

This customer called this morning, and we advised her that she will be refunded right awayCustomer was refunded at 11:am, BEFORE she even made this complaintShe actually called with her bank on the phone, and was refunded and satisfied with the refund when she was speaking with the bank on the phone to my accounting department

Customer called and placed an order with our sales rep, Kevin, on November [redacted] for a dumpster to be delivered on Novembe [redacted] **, to [redacted] Customer placed an order for a yard dumpster for $457.60, which included tons of waste and rental daysAnything over the tons, she would be responsible for paying $per ton over, and anything over the days, she would be responsible for paying $per day overThis was all explained in detail on the invoice, terms and conditions that was sent to her email address when she placed her orderI do see we did have an incorrect email on file, but then obtained the correct one, and customer opened the documents on November [redacted] (delivery receipt received)Customer called yesterday, November **, and stated she wanted a refund as she did not get the size dumpster she paid forCustomer claims she ordered a yard dumpsterThe price she paid is not a price for our yard dumpstersI offered to refund customer the difference between the and yard dumpster, as well as include an extra ton of weight in her wasteCustomer refused, and said she would call me back with an answer

This customer has been refunded already, minus the cancellation fee, as of March **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I phoned the business first thing in the morningI was blamed for the confusion of the delivery date and was told that I would be charged $for a cancellation feeBasically, too bad, so sad for youI then called my credit card company who suggested we call together, which we didFor some reason the gal on the phone was bending over backwards to help(Definitely not my experience calling on my own)I had already typed up my complaint for the Revdex.com and sent itThen I began getting harrassing phone calls again from this company trying to bully me like they did on the morning phone call, so I hung upWhen I see the FULL refund, I will respondI do not appreciate the aggressive phone calls that this company continues to make In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I found them online and ordered them from a phone number thereIf they did not take orders on Saturday we would have never done business I tried several times to call the number the "assistant company" gave me to reach themThey(the assistant company) can document that I called several times expressing displeasure that I could not reach them (Dumpster, Inc)I was not aware of a contract until I finally heard from someone after multiple calls for removalI was then told that they would not remove the dumpster unless I signedI signed the contract but not termsI called to let them know they had a typo on the time period Some time later they assessed late feesI called to explain that this was not my original deal with the person who made the arrangementThe manager acknowledged that it was unfortunate that I was given faulty information but because I signed that they were going to charge me anywayI feel I have been deliberately tricked as the verbal agreement before the dumpster was delivered was not honored and I was forced to sign to have the dumpster removedThey feel no obligation to honor the original dealI was coerced to sign the contract by the need to have the dumpster removedAt the time, I thought that despite the inability to communicate with them that perhaps they were just badly organized and still in good faith, so I signed and followed up to let them know about the typo in the termsI see in the record that this is not the first time a situation like this has arisen with this company I don't mind pay the amount we originally agreed uponI do mind being charged for the extra fees because they are not honoring the original agreement, I was forced to sign a contract with different terms, they were nearly impossible to reach, and they should have picked up the dumpster or contacted me if they legitimately thought my time was up on the unsigned contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This company is absolutely horrible I called on a Monday to have a dumpster delivered They told me one would be delivered Tuesday morning They called back about an hour later saying their truck broke down and it couldn't be delivered until Wednesday morning but they would give us $off the price I said it was okayWe were cleaning out my mother's house who just passed away and had people there Wednesday to help with the removal of things We called in the morning to find out exactly what time they would be there, the lady said they can't give us a time but that it would be in the afternoon We explained that they told us morning and she said they can't give a time only that it woukd be in the afternoon now So we waited....I called again at 2:only to be transferred to "dispatch" who didn't answer and voice-mail box was full so I could not leave a message I called right back and the lady told me the truck would be there in the afternoon I reminded her of the time and her response was that if it wasn't there yet it should be there soon because it was getting late I called back at to ask what is the latest they'd deliver and no one would answer The dumpster never came I called the bank and the money was pending in my account to be taken out I called at 8am Thursday to cancel the dumpster The lady told me she would take care of it Then hours later I receive a call saying someone is about to drop off a dumpster I told them I cancelled in the morning It was a broker dumpster company is what I was told I called back Dumpster Rental inc and told them someone was trying to deliver a dumpster when I had already cancelled She told me that's fine I can cancel but that I would be charged a cancelation fee I explained that they have screwed up this entire process for me and that I shouldn't be charged She said that I opened and signed a document stating I would be charged if I cancelled I told her I never opened or signed anything She then told me that I did open it and so therfore have been informed of their policy I actually did try and open the eSign thing they sent me but it never opened...I never read or signed anything I told her I'd call my bank to stop payment and she said "I'm hanging up now go ahead and do what you need to do but I'm charging you the fee! " and then she hung up on me I'm hoping I will be refunded from the bank the full amount, if not they are charging me for nothing but mistakes on their part This is the worst company ever and the customer service is horrific Don't ever do business with them I am sure the only way they make money is by charging people cancellation fees

hey [redacted] we spoke to you yesterday and this morning , as we told you threw the phone you're NOT being charged any extra days and itll take to hrs for the driver to pick up

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It's the credit card company. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No one was outside my house, I did not receive any call from the driver!! What number did they call? Why wasn't the dumpster dropped off? No one even tried to ring the doorbell or anythingAt no time did I call to cancel the dumpsterI took the day off from work to wait for the dumpster Company never tried to get in contact with me until I called them all weekend and wasn't able to get in touch with anyone until MondayI called the company multiple times on the [redacted] asking about the dumpsterThe one time someone answered they said that the driver was running lateAround 2pm on the [redacted] I tried calling again and no one picked up and I was not able to leave a message In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I called them to pay the $and they told me there is no such thing I owed them $ I talked to Tina and I talked an other supervisorThank you Sincerely, [redacted] ***

Customer was refunded in full