Hello,I am terribly sorry about this error on our endwe are currently working on getting this refunded to your account, you should be seeing that in the next few buisness days.? please contact customer service at [redacted]
Thank you so much for allowing us to respond to Ms [redacted] I have spoken to Ms [redacted] and have offered to issue her a gift that she may use to re-purchase the item that she had along with the serviceI feel once this is complete I will have helped Ms [redacted] resolve her concerns regarding this delicate matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have attempted to contact them at the number provided today at 12:53PM? I was directed to voicemail as all their callers were helping other customers? I left my name and call back number along with the store location of complaint as requested on their voicemail? Waiting on a call back Regards, [redacted]
Hi [redacted] ,? ? I sincerely apologize for the delay in responseI have since been informed that your refund check was issued and mailed out to you on 02/19/Should you have any further questions or concerns please feel free to contact our customer service department at ***-***-***
Complaint: [redacted] I am rejecting this response because: Mr [redacted] did pick up my ring on that date, However only having the ring for a week the diamond fell againI will not accept the response until a new ring is ordered for me and is in my possessionThis has been such a long process and this is the 5th time that diamond fallsEach time I go into the store the story is for me to purchase on sold diamond for the ringYet the store is not the ones paying for the diamond were already paying for a ring with poor quality I'm not in the market to invest thousands more on to itI hope this is ordered and sent to the store ASAP I have contacted the manager of the store and he is awaiting for me to take the ring in again today for another repairPlease follow up with me.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have received my rings back and that is really what matters however I will NEVER use this company for anything again even though I have warranties with themThey are not trustworthy and do not have proper means to track items once sent out for workThis is not a professional way of treating customers and their most sentimental possessionsI am not a happy customer but at least I have my rings back Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Hello [redacted] , I'm writing to let you know that Samuels Jewelers has yet to refund my money for my purchaseI have contacted them multiple times.The last time I spoke with someone, I was told that my refund got forwarded in the mail because I moved to a new addressThey were supposed to call prior to me calling them and verify that that the new address was correct but they did not.After verifying the new address over the phone that day, I was told a new refund check would be sent to meA few days ago I received an email saying that I needed to update my address in the system.This has been going on long enough and I just want my money backI have been patient with this company and have tried to be understanding, but at this point my patience is wearing thin.I would appreciate any help in this matterThank you so much, [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of a full refund is satisfactory to me Regards, [redacted]
Mr [redacted] , Thank you for bringing this to our attention Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store We strive everyday to provide the best service possible and are disappointed when our guests have received less than expected We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at [redacted] Monday through Friday, 8:00am to 5:00pm CST
Ms [redacted] , I would love to speak to you directly in regards to this issue and try to get you the best resolutionAt your earliest convenience please contact me at [redacted] my office hours are Monday - Friday 8am - 5pm central time
Thank you for the opportunity to respond to Ms [redacted] ’s complaintWe apologize for the error and any inconveniences this has causedOn 7/28/Mr [redacted] returned to our Grand Junction locationAt that time a refund for Mr [redacted] was processedWe will certainly expedite the refund process and mail Mr***’s check to his California address at his request
Thank you for allowing us to respond to Mr [redacted] At this time, we have made contact with Mr [redacted] and are working with him to have his concerns resolvedShould Mr [redacted] have any further questions or concernshe may contact our Customer Service Department at [redacted] 8am-5pm (CST)
Mr [redacted] ,? Thank you for bringing this to our attention.? Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store.? We strive everyday to provide the best service possible and are disappointed when our guests have received less than expected? We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at [redacted] Monday through Friday, 8:00am to 5:00pm CST
Thank you for the opportunity to respond to Ms [redacted] ’s complaintOur Customer Service Department has been in contact with her and was able to help resolve her issueMs [redacted] went into our Polaris location on 3/29/and completed her return? Should Ms [redacted] have any addition questions or concerns we invite her to contact us at [redacted] .? ? ? ? [redacted] Store Support Supervisor | Samuels Jewelers, Inc [redacted] direct | fax | www.samuelsjewelers.com ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe have returned the ring and once we receive the promised refund, we will consider this issue resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company has stated that they will properly reinstate my warranty and the ring will be fully coveredCurrently in contact with corporate who will send proper documents showing my warranty so there will be no confusion at the time of services needed Regards, [redacted]
Mrs [redacted] , Thank you so much for taking the time to speak to me this afternoon in regards to your concernsAt this time I have requested a full refund for the item that you did not receiveYour refund should be available to you within 24-hoursIn the event that you have any further questions or concerns please feel free to reach out to our customer service department at [redacted]
Ms [redacted] , We appreciate you bringing this to our attention and we take great care to ensure that important matters such as this are reviewed immediately I understand you have been in contact with the District Manager for the area and have agreed to continue to resolve the issue in JanuaryShould you have any further concerns we strongly encourage feedback by contacting our customer service department at 1- [redacted] Monday through Friday, 8:00am to 5:00pm CST
Hello,I am terribly sorry about this error on our endwe are currently working on getting this refunded to your account, you should be seeing that in the next few buisness days.? please contact customer service at [redacted]
Thank you so much for allowing us to respond to Ms [redacted] I have spoken to Ms [redacted] and have offered to issue her a gift that she may use to re-purchase the item that she had along with the serviceI feel once this is complete I will have helped Ms [redacted] resolve her concerns regarding this delicate matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have attempted to contact them at the number provided today at 12:53PM? I was directed to voicemail as all their callers were helping other customers? I left my name and call back number along with the store location of complaint as requested on their voicemail? Waiting on a call back Regards, [redacted]
Hi [redacted] ,? ? I sincerely apologize for the delay in responseI have since been informed that your refund check was issued and mailed out to you on 02/19/Should you have any further questions or concerns please feel free to contact our customer service department at ***-***-***
Complaint: [redacted] I am rejecting this response because: Mr [redacted] did pick up my ring on that date, However only having the ring for a week the diamond fell againI will not accept the response until a new ring is ordered for me and is in my possessionThis has been such a long process and this is the 5th time that diamond fallsEach time I go into the store the story is for me to purchase on sold diamond for the ringYet the store is not the ones paying for the diamond were already paying for a ring with poor quality I'm not in the market to invest thousands more on to itI hope this is ordered and sent to the store ASAP I have contacted the manager of the store and he is awaiting for me to take the ring in again today for another repairPlease follow up with me.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have received my rings back and that is really what matters however I will NEVER use this company for anything again even though I have warranties with themThey are not trustworthy and do not have proper means to track items once sent out for workThis is not a professional way of treating customers and their most sentimental possessionsI am not a happy customer but at least I have my rings back Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Hello [redacted] , I'm writing to let you know that Samuels Jewelers has yet to refund my money for my purchaseI have contacted them multiple times.The last time I spoke with someone, I was told that my refund got forwarded in the mail because I moved to a new addressThey were supposed to call prior to me calling them and verify that that the new address was correct but they did not.After verifying the new address over the phone that day, I was told a new refund check would be sent to meA few days ago I received an email saying that I needed to update my address in the system.This has been going on long enough and I just want my money backI have been patient with this company and have tried to be understanding, but at this point my patience is wearing thin.I would appreciate any help in this matterThank you so much, [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of a full refund is satisfactory to me Regards, [redacted]
Mr [redacted] , Thank you for bringing this to our attention Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store We strive everyday to provide the best service possible and are disappointed when our guests have received less than expected We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at [redacted] Monday through Friday, 8:00am to 5:00pm CST
Ms [redacted] , I would love to speak to you directly in regards to this issue and try to get you the best resolutionAt your earliest convenience please contact me at [redacted] my office hours are Monday - Friday 8am - 5pm central time
Thank you so much for allowing us to reply to Mr [redacted] It is my understanding that we have offered the guest a full refund.?
Hi ***, Thank you so much for your commentI understand that you have since been in contact with the Manager and that a return has been granted
Thank you for the opportunity to respond to Ms [redacted] ’s complaintWe apologize for the error and any inconveniences this has causedOn 7/28/Mr [redacted] returned to our Grand Junction locationAt that time a refund for Mr [redacted] was processedWe will certainly expedite the refund process and mail Mr***’s check to his California address at his request
Thank you for allowing us to respond to Mr [redacted] At this time, we have made contact with Mr [redacted] and are working with him to have his concerns resolvedShould Mr [redacted] have any further questions or concernshe may contact our Customer Service Department at [redacted] 8am-5pm (CST)
Mr [redacted] ,? Thank you for bringing this to our attention.? Please allow us to apologize on behalf of our entire company for the unsatisfactory service you received in our store.? We strive everyday to provide the best service possible and are disappointed when our guests have received less than expected? We would like to speak to you directly regarding your experience and encourage you to contact our customer service department at [redacted] Monday through Friday, 8:00am to 5:00pm CST
Thank you for the opportunity to respond to Ms [redacted] ’s complaintOur Customer Service Department has been in contact with her and was able to help resolve her issueMs [redacted] went into our Polaris location on 3/29/and completed her return? Should Ms [redacted] have any addition questions or concerns we invite her to contact us at [redacted] .? ? ? ? [redacted] Store Support Supervisor | Samuels Jewelers, Inc [redacted] direct | fax | www.samuelsjewelers.com ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe have returned the ring and once we receive the promised refund, we will consider this issue resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company has stated that they will properly reinstate my warranty and the ring will be fully coveredCurrently in contact with corporate who will send proper documents showing my warranty so there will be no confusion at the time of services needed Regards, [redacted]
Mrs [redacted] , Thank you so much for taking the time to speak to me this afternoon in regards to your concernsAt this time I have requested a full refund for the item that you did not receiveYour refund should be available to you within 24-hoursIn the event that you have any further questions or concerns please feel free to reach out to our customer service department at [redacted]
Ms [redacted] , We appreciate you bringing this to our attention and we take great care to ensure that important matters such as this are reviewed immediately I understand you have been in contact with the District Manager for the area and have agreed to continue to resolve the issue in JanuaryShould you have any further concerns we strongly encourage feedback by contacting our customer service department at 1- [redacted] Monday through Friday, 8:00am to 5:00pm CST