Complaint: [redacted] I am rejecting this response because:You appear to be playing games with me nowSure the credit finally showed up in the amount of $1,on 7/20/except that a new charge showed up today (dated as 7/20/2018) in the amount of $1,on my credit statementEffectively, we are back to square oneWhat's even funnier is that you people seem to fabricate the dates nowI thought this was over because on Friday and throughout the weekend, this new charge wasn't thereBut 7/24/2018, a charge dated to 7/20/(the same date as the credit) showed upNow I am again $1,in the holeIs this your way of cheating Revdex.com now to make them think you resolved the complaint, and trying to get away with it?? Regards, [redacted] *** PSA note to Revdex.com officials: I think I am now certain this company is dishonest and in the business of scamming people.In my opinion, they ought to be prosecuted for such behavior and get booted from Revdex.com altogetherOMGYesterday I thought I finally got over with it and was moving forwardNow, I am back in this trench of Samuels Jewelers cave stuck in their life sucking quicksandPlease help!!!
Hi [redacted] , I sincerely apologize that your items were not receivedI have since issued a full refund back to youYou should see this within 24-hours
Thank you for the opportunity to respondWe have placed an order for a brand new ring for Ms [redacted] Ms [redacted] 's existing ring will be repaired and can be worn while the new ring is being madeAdditionally we have mailed Ms [redacted] a gift certificate for compensation as wellShould Ms [redacted] have any additional questions, she can contact our Customer Service Department at 877-726-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for allowing us to respond to Ms [redacted] ’scomplaint We have reviewed Ms [redacted] ’spurchase history and found the purchase she was speaking of on 5/18/of $129.59this purchase was in fact rung as a repair labor charge however due to thestore closure no other research can be done to inquire about the specifics ofthe repair labor charge After further review,the $is not concurrent with the cost of a 3-year Service PlanThe serviceplan purchase price for sku would have been $(tax not included) that isapproximately $more than the $purchase in question.There is not a clause in the 3-year service plan stating a3-Year Service plan could be “grandfathered” into a Lifetime Service Plan We offer all of our Guests to upgrade to alifetime service plan if their 3- year service plan has expired however withall of our service plans there are cost involvedIf any Guest would like to purchase a Lifetime Service Plan afterthe days of expiration it is a requirement by the service plan company to havethe ring brought back into “like new condition” Our offer will still stand and as a sign ofgood faith to put the $towards the new service plan leaving a balance $80.40in addition we will be happy to provide a % discount of the repairs should anyneed to be made to the ring.As a company we feel this is a reasonable solution andshould Ms [redacted] want to take advantage of this offer she will need to contactour Customer Service Department by September 1, We can be reached at [redacted] 8am-5pm(CST) Thank you for your time and we look forward to hearing fromMs [redacted]
Good Afternoon,We would like to clarify the initial calls were made to [redacted] the service plan company When there isan issue in their call center we are not made aware of the issues due to beinga third party company However as statedto Ms [redacted] we have notified the service plan company and they haveaddressed the complaint with the necessary departmentsOnce our company recieved Ms [redacted] ’scomplaints via email and social media we made contact with her immediately, inattempt to resolve this issue [redacted] our Customer Service Supervisorspoke directly to Ms [redacted] and informed her that she does not have to sendher ring to the service plan company repair center and the ring can be maileddirectly to our Corporate Office for an expedited repair When a guest has moved and does not live in an area where wehave a store it is mandatory they send it through the repair center howeverwe were able to make this exception in order to ensuresure Ms [redacted] was taken care of immediately Due to the situation being handled out of normalpolicy [redacted] did not attach a form to the in email, in human error and weapologize this occurred (see below email response below) We apologize that Ms [redacted] does not feel confident ourCorporate Customer Service Department can assist her in getting her ringrepaired Would Ms [redacted] prefer to handle thisvia service plan company [redacted] ? Wewill be happy to put her in contact with a representative outside of the callcenter that will handle her case directly? We will not move forward until further notice EmailCorrespondences: There is no need for an RA# , that form isused for another service plan where that information is needed, writingattention ATTN: [redacted] in that space will be sufficientThanks! [redacted] From: [redacted] [mailto: [redacted] [redacted] @gmail.com]Sent: Tuesday, August 11, 5:PMTo: [redacted] Subject: Re: UPS Label Delivery, [redacted] Thanks [redacted] It says I need an repair authorizationnumber on the form Please provide this I am sure you understandmy frustration calling the customer service lines to get information Ivery much appreciate your help with getting this problem resolved in areasonable wayTake care-Dr [redacted] On Tue, Aug 11, at 8:AM, [redacted] < [redacted] @ [redacted] > wrote:Yes I apologize I did not attach the form to fill out Seeattached information and fill out the second sheet of the packet Due toissues please write at the top of the page ATTN: [redacted] , this will notify themto contact me when it arrives Disregard the paperwork request on the first page (this form isused for another type of service plan) I only need the second sheet inorder to repair the ring to you request! Thank you and have a great day! Thankyou! [redacted] Customer Service DepartmentAndrewsJewelersRogersJewelersSamuelsJewelersSamuelsDiamondsSchubachJew...⇄ [redacted]
Complaint: [redacted] I am rejecting this response because:I've attempted to contact Samuels corporate leaving messages and never received a call back from them or the store? This issue still is not resolved They still have our jewelry and have not attempted to provide a solution I have a provided them a fire report and don't understand why this is so difficult? Can you assist? I feel as though we are being taken advantage of Do I need to get a lawyer? Please advise.Thank you, [redacted] Regards, [redacted]
Thank you for the opportunity to work with Mr [redacted] Our store manager has contacted him in regard to his concernsWe would like to offer to extend the exchange time frame so Mr [redacted] may bring his wife into the store to find a suitable replacement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:You appear to be playing games with me nowSure the credit finally showed up in the amount of $1,on 7/20/except that a new charge showed up today (dated as 7/20/2018) in the amount of $1,on my credit statementEffectively, we are back to square oneWhat's even funnier is that you people seem to fabricate the dates nowI thought this was over because on Friday and throughout the weekend, this new charge wasn't thereBut 7/24/2018, a charge dated to 7/20/(the same date as the credit) showed upNow I am again $1,in the holeIs this your way of cheating Revdex.com now to make them think you resolved the complaint, and trying to get away with it?? Regards, [redacted] *** PSA note to Revdex.com officials: I think I am now certain this company is dishonest and in the business of scamming people.In my opinion, they ought to be prosecuted for such behavior and get booted from Revdex.com altogetherOMGYesterday I thought I finally got over with it and was moving forwardNow, I am back in this trench of Samuels Jewelers cave stuck in their life sucking quicksandPlease help!!!
Hi [redacted] , I sincerely apologize that your items were not receivedI have since issued a full refund back to youYou should see this within 24-hours
Thank you for the opportunity to respondWe have placed an order for a brand new ring for Ms [redacted] Ms [redacted] 's existing ring will be repaired and can be worn while the new ring is being madeAdditionally we have mailed Ms [redacted] a gift certificate for compensation as wellShould Ms [redacted] have any additional questions, she can contact our Customer Service Department at 877-726-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for allowing us to respond to Ms [redacted] ’scomplaint We have reviewed Ms [redacted] ’spurchase history and found the purchase she was speaking of on 5/18/of $129.59this purchase was in fact rung as a repair labor charge however due to thestore closure no other research can be done to inquire about the specifics ofthe repair labor charge After further review,the $is not concurrent with the cost of a 3-year Service PlanThe serviceplan purchase price for sku would have been $(tax not included) that isapproximately $more than the $purchase in question.There is not a clause in the 3-year service plan stating a3-Year Service plan could be “grandfathered” into a Lifetime Service Plan We offer all of our Guests to upgrade to alifetime service plan if their 3- year service plan has expired however withall of our service plans there are cost involvedIf any Guest would like to purchase a Lifetime Service Plan afterthe days of expiration it is a requirement by the service plan company to havethe ring brought back into “like new condition” Our offer will still stand and as a sign ofgood faith to put the $towards the new service plan leaving a balance $80.40in addition we will be happy to provide a % discount of the repairs should anyneed to be made to the ring.As a company we feel this is a reasonable solution andshould Ms [redacted] want to take advantage of this offer she will need to contactour Customer Service Department by September 1, We can be reached at [redacted] 8am-5pm(CST) Thank you for your time and we look forward to hearing fromMs [redacted]
Thank you for allowing us to reply back to Ms [redacted] At this time we have honored her request and have issued a full refund.
Good Afternoon,We would like to clarify the initial calls were made to [redacted] the service plan company When there isan issue in their call center we are not made aware of the issues due to beinga third party company However as statedto Ms [redacted] we have notified the service plan company and they haveaddressed the complaint with the necessary departmentsOnce our company recieved Ms [redacted] ’scomplaints via email and social media we made contact with her immediately, inattempt to resolve this issue [redacted] our Customer Service Supervisorspoke directly to Ms [redacted] and informed her that she does not have to sendher ring to the service plan company repair center and the ring can be maileddirectly to our Corporate Office for an expedited repair When a guest has moved and does not live in an area where wehave a store it is mandatory they send it through the repair center howeverwe were able to make this exception in order to ensuresure Ms [redacted] was taken care of immediately Due to the situation being handled out of normalpolicy [redacted] did not attach a form to the in email, in human error and weapologize this occurred (see below email response below) We apologize that Ms [redacted] does not feel confident ourCorporate Customer Service Department can assist her in getting her ringrepaired Would Ms [redacted] prefer to handle thisvia service plan company [redacted] ? Wewill be happy to put her in contact with a representative outside of the callcenter that will handle her case directly? We will not move forward until further notice EmailCorrespondences: There is no need for an RA# , that form isused for another service plan where that information is needed, writingattention ATTN: [redacted] in that space will be sufficientThanks! [redacted] From: [redacted] [mailto: [redacted] [redacted] @gmail.com]Sent: Tuesday, August 11, 5:PMTo: [redacted] Subject: Re: UPS Label Delivery, [redacted] Thanks [redacted] It says I need an repair authorizationnumber on the form Please provide this I am sure you understandmy frustration calling the customer service lines to get information Ivery much appreciate your help with getting this problem resolved in areasonable wayTake care-Dr [redacted] On Tue, Aug 11, at 8:AM, [redacted] < [redacted] @ [redacted] > wrote:Yes I apologize I did not attach the form to fill out Seeattached information and fill out the second sheet of the packet Due toissues please write at the top of the page ATTN: [redacted] , this will notify themto contact me when it arrives Disregard the paperwork request on the first page (this form isused for another type of service plan) I only need the second sheet inorder to repair the ring to you request! Thank you and have a great day! Thankyou! [redacted] Customer Service DepartmentAndrewsJewelersRogersJewelersSamuelsJewelersSamuelsDiamondsSchubachJew...⇄ [redacted]
Complaint: [redacted] I am rejecting this response because:I've attempted to contact Samuels corporate leaving messages and never received a call back from them or the store? This issue still is not resolved They still have our jewelry and have not attempted to provide a solution I have a provided them a fire report and don't understand why this is so difficult? Can you assist? I feel as though we are being taken advantage of Do I need to get a lawyer? Please advise.Thank you, [redacted] Regards, [redacted]
Thank you so much for allowing us to respond to Mrs [redacted] I have had the pleasure of speaking to her and feel that we have resolved her concerns.
Thank you for the opportunity to work with Mr [redacted] Our store manager has contacted him in regard to his concernsWe would like to offer to extend the exchange time frame so Mr [redacted] may bring his wife into the store to find a suitable replacement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms***, It was a pleasure speaking with youI am so sorry to see you go but at promised will get your refund to you asap